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HomeMy WebLinkAboutCINEBISTRO EMERGENCY PROCEDURES HANDBOOK DRAFT 7 8 2010 EMERGENCY PROCEDURES HANDBOOK The purpose of this training program is to standardize the procedures used by employees at CineBistro, in case of any emergency. these procedures should be followed when contacting 911, when handling situations, and working with Emergency Responders from the fire Dept. EMS, Sheriff’s Dept. or Vail Police Dept. Each employee should completely understand and follow these Standard Operational Procedures to insure that the guest or employee is taken care of in any situation. It is the responsibility of each employee to assist as needed during any emergency, as long as the life or safety of the employee is not compromised. Your safety is paramount! The front- line employee is the key person relaying critical information. It cannot be stressed enough, how important initial information coming from on-scene personnel is to emergency responders. This information, and it’s accuracy, can sometimes make the difference between the success and failure to control an incident, or between life and death. Each employee must cooperate fully with Emergency Responders and law enforcement before, during and after the incident, to complete the investigation of an incident. The following Emergency Procedures are provided to give specific guidelines to follow during certain events. These procedures may be followed as written, or may be used in junction with the Standard Operational Procedures for Cinebistro property. While each of the procedures is to be followed, the need for common sense and practical judgment is still necessary, since each emergency will have different circumstances and specific needs. MEDICAL EMERGENCY PROCEDURES During any medical emergency it is the responsibility of each employee to take charge of the situation at hand and administer aid to their specific level of training. These procedures will assist you no matter what the nature of the medical emergency is. While this requires a level of common sense, if the health of well-being of the guest and/or employee is in question, you should initiate the following procedures. Never attempt procedures that you are not trained or certified to practice. Immediately upon report of serious injury or ill health, call the emergency dispatch 911. State the nature of the emergency. State the exact location of the emergency. Do not hang up until the emergency dispatchers do so, they may need more information. Send someone to the front door to guide emergency responders to the patient. Immediately send someone to the location of the patient to gather more information and find the easiest way for the EMS crews to access them . Determine the status of the patient. Are they alert? Can they speak to you? Do they respond to painful stimuli or are they unresponsive? If patient is unresponsive, remember ABC: Airway -is their airway clear? Breathing -are they breathing? Look, listen. feel air exchange. Circulation -Do they have a pulse? Check for obvious trauma injury; bleeding or broken bones. If there is bleeding, how much? Blood showing? Profuse bleeding? "Spurting" from arteries? In the event of serious bleeding it is important to apply direct pressure on the wound to prevent further loss of blood. • Trauma Injury? Did the patient fall or hit by something? Are there obvious broken bones? If the patient has broken bones, or suspected head, neck, or back injury, do not move them! Movement could cause further damage and possibly paralysis. Have them lie still, and support the head to prevent further injury. Cover With a blanket, keep warm. EMERGENCY PROCEDURES Continued Immediately administer first aid to your level of training for all life threatening events. If the event is not life threatening, take control of the situation and comfort the injured party until help arrives. Relinquish control of the event to emergency personnel (EMS, Fire Dept., Ambulance Service, Sheriff's Dept.) upon their arrival. If possible, have someone meet at the entrance and escort them to the location of the patient. Prepare to give information concerning the event or injured party immediately upon request from various authorities DEATH Employees cannot make a determination of death -an event of this kind must be handled as a serious medical emergency. Follow the instructions for emergency medical. Provide care if it is indicated or if you are so equipped. Relinquish control of the event to emergency personnel (Beaver Creek Public Safety, Fire Dept., Ambulance Service, Sheriff's Dept.) upon their arrival. If possible, have someone meet at the entrance and escort them to the location of the patient. Be prepared to give information concerning the event or injured party immediately upon request from various authorities. Do not disturb anything within the area of the victim. Immediately close off the area until the Sheriffs Dept. arrives. Other than emergency personnel, no one should be allowed into the area. Incident Information Policy During the course of a serious incident, In order to protect the victims, the employees, and the company, each employee should take care not to make statements that may revert to gossip or spread untruths. Be aware that there is no such thing as an "unofficial" or "off the record" comment in an emergency situation. Other than the designated company spokesperson, or the Sheriff's Dept., employees will make no comments to the public or the media concerning emergency situations. FIRE ALARM –FIRE CineBistro staff operational plan By training your employees and utilizing Solaris CineBistro Emergency Action Plan, you will streamline operations and safety within your facility. Q: What 3 minute window? There is a 3 minute time-window to react to the initial alarm, to identify the problem, and take corrective action. Each and every employee has an important role during any emergency situation... Front Desk -Receiving information and transferring that information to 911. (may also be your hotel phone operator) Management -controlling the situation, investigation and documentation of the incident. Initiating evacuation procedures. Theatre servers-clear the entrance for staging of emergency vehicles. Also to escort emergency personnel to the scene. Solaris engineering- Engineers -investigation of fire alarms, assisting the fire department with controlling of utilities within the building. Escorting emergency personnel throughout the building. Any other personnel -being available to assist guests who are displaced by an emergency. Reporting hazardous situations at your facility on a daily basis. Every employee should know where to go and what to do if the alarm sounds, or if there is an emergency. Each group of employees will report to predetermined locations during an emergency, and other employees should have an evacuation plan and meeting place. After they are accounted for, they will be standing by for additional information or available to take care of your guests who have been displaced by the incident. Each employee should have a clear plan, detailing: If I am in the area of an emergency I am to call: _911____ When the fire alarm horns sound, I will secure my area and report to this location:___________________ Upon activation of the fire alarm, I am to call the following people: ___________________________________________________ The 2 nearest fire exits, and fire extinguishers are located in these areas: _____________________________________________________ FIRE ALARM - FIRE Upon activation of the automatic fire alarm system, these steps should immediately be followed: 1. Immediately upon receipt of a Fire Alarm call 911. State the nature of the emergency, Fire Alarm or other information. State the exact location of the emergency. Answer any questions from the dispatcher. Do not hang up until the emergency dispatchers do so, they may need more information. Dispatch a designated employee to the fire alarm control panel to determine the building zone or area that is in alarm. Dispatch (Two people are required for alarm investigation – Buddy System) a designated employee (management or maintenance)to that area of the building to determine the nature of the alarm. Always use caution when. Investigating the cause of a fire alarm, feel doors before opening, open them slowly, etc. You will find either a no-hazard possible "false alarmJi condition, or a fire/smoke hazard. The following outlines your course of action: "False Alarm" Proceed to, or contact the fire control panel immediately to relay information regarding the cause of the alarm or non-hazardous condition. This will quicken alarm horn shut down when the Fire Dept arrives. FIRE I SMOKE / HAZARDOUS CONDITION If a fire is indicated, it is the responsibility of each employee to assist as needed as long as the life or well-being of the employee are not jeopardized. Fight only small fires, if you feel confident, and always leave yourself a safe escape route away from the fire. In any hazardous situation at your facility, it is most important to separate all employees and guests from the hazardous products of fire: Heat and Smoke! Remember to R.A.C.E. ! Rescue -Alarm -Control I Confine -Evacuate FIRE ALARM – FIRE (R.A.C.E.) Rescue anyone whose life is in immediate danger. Remove these people, without putting yourself in danger. Activate the Alarm system if it hasn't sounded, or Alert occupants near the hazard to leave through an exit. Control/Confine the fire and smoke. Use a hand extinguisher if you feel comfortable, and are not putting yourself in danger. If not, close all doors to Confine or let the Fire Sprinkler System control the fire. Evacuate occupants from the areas adjacent to the fire. This should be quick and orderly. Use Exits not elevators, and close all doors to contain fire and smoke. Relay pertinent information to the 'fire alarm control panel personnel, for updates to 911 Dispatch. Prepare to provide NOT BEAVER CREEK Beaver Creek Public Safety and the Fire Dept. with information on the incident, Q: occupied theaters? and lists of occupied rooms in the affected area. Be ready to assist them as necessary. . KNOW YOUR FIRE EXTINGUISHERS AND HOW TO USE THEM All Extinguishers should be a class ABC, safe for all types of fires. When using a portable Fire Extinguisher, remember these easy steps to extinguish a fire: P.A.S.S P -PULL the pin from the handle of the extinguisher, and break the plastic seal. A -AIM the nozzle or outlet towards the BASE of the fire. Some hose assemblies are clipped to the extinguisher body, release it and aim. S -SQUEEZE the handle above the carrying handle, to discharge the dry chemical extinguishing agent. Release the handle to stop discharge at any time. S -SWEEP the nozzle back and forth at the BASE of the flames to disperse the extinguishing agent. Sweep the fire from the object. After the fire is out, probe for remaining smoldering hot spots, or reflash of fire. If the fire is too much for an extinguisher to handle, back away and exit the area, Close all doors to confine the fire, and wait for the Fire Department to arrive. HAZARDOUS MATERIALS INCIDENT PROCEDURE Immediately upon suspicion of a Hazardous Material emergency, call 911. State the nature of the emergency. What chemicals are involved; are there fire or hazardous gasses? State the exact location of the emergency. Answer any questions the dispatcher asks, Do not hang up until the emergency dispatchers do so, they may need more information. ' In some cases the industrial chemicals used in facilities may be accidentally mixed together to form toxic or Hazardous Materials. If it is suspected that this has happened, or a dangerous chemical has spilled, call 911. If at all possible, identify the substances and give emergency dispatchers the names and quantities involved in the incident. Because Hazardous Materials can damage the body before any ill effects are felt, clear and isolate the affected area, and do not breathe vapors given off by the suspected materials. If there is any question regarding the safety in handling accidents with these materials, call the Fire Department immediately. Finally, Material Safety Data Sheets should always be kept on premises to aid in the dealing with these situations, and day to day operations. POWER OUTAGE Immediately send employees to walk corridors and stairways to ensure that all emergency lights are functioning. Pay special attention to stairwells, restrooms, elevators, and theatres, to ensure that guests are able to find their way to the rooms. Note any emergency lighting that is out. Do not allow the use of candles unless 'authorized by the manager. If problems are encountered, call for assistance: If guests are stuck in an elevator, call the Fire Department 911. Advise guests that the appropriate officials have been called, and to please be careful. NON EMERGENCY INCIDENTS Guest Incidents It is the responsibility of each employee to help any guest with concerns and or problems to the extent of the employee's authority. As employees within a resort, we must be prepared to not only assist guests with complaints or problems, but to deal with the concerns with a positive approach. Not Beaver CreekBeaver Creek Public is here to assist all employees and should be contacted directly for non-emergency incidents. If there is a crime in progress or bodily harm is threatened, notify Emergency Dispatch at 911. Lost Person In the event that a guest from your facility becomes lost, have your staff check all public places(lobbies, lounges, restaurants, etc.). If the person is not found on the premises, call NOT BEAVER CREEK Beaver Creek Public Safety at 949-4911, and give the following information: Full name Age, sex Full description Last known location and plans Health concerns Your name and phone number Have someone remain at the residence to notify us if the lost person returns! Alcohol Related I Aggressive, Uncooperative Guest Attempt to calm the guest, if efforts fail, immediately call 911 for ASSISTANCE Theft or Property Damage Call 911, to report any theft. Prepare to introduce the victim to the patrolman, and answer any questions necessary.. Full cooperation of the facility staff will be needed in any theft investigation.