HomeMy WebLinkAboutPRJ09-0636 Bigsby Refund Letter 120712TOWN OF
VA 11
75 5outh Frontage Road West
Vail, Colorado $1657
vaiigov.com
December 6, 2012
Mr. & Mrs. Paul Bigsby
1180 Casolar Drive, unit 7B
Vail, Colorado 81657
Dear Paul and Nancy,
Commur�ity Developmeni Qepartment
970.�479.21 �$
97Q.479.2452 fax
I am writing you to follow up on our meetings of the past several months regarding the remodel
work on your home at 1180 Casolar Drive.
I strongly believe in the importance of delivering exceptional customer service. In fact, my
beliefs about customer service are so strong, I have made it the Department's mission. Our
mission statement states,
"The work of every Community Deve/opment Department emp/oyee positively
reinforces the goal of providing exceptional community development services to
all our customers. We do this with absolute dependability, reliability, credibility
and trust as our guide. "
I regret that your experience in working with my Department resulted in less than exceptional
customer service. It was only after you contacted me that I was able to fully understand your
situation. I believe we missed our mark and did not live up to our mission when it came to the
review of your development application. For that reason, I have decided to return a total of
$1,879.13 in fees you paid to the Town.
I am hopeful that you will pardon our mistakes and again look forward to working with the
Community Development Department in the future should you ever need our services.
Sincerely,
r.�..�`���.,
�
George Ruther, AICP
Director
Community Development
Town of Vail