HomeMy WebLinkAboutB18-0458_Approved Documents_1539362956.pdf75 South Frontage Road
West,
Vail, CO 81657
Office: 970.479.2139
Inspections:
inspections@vailgov.com
Expedited
B18-0458
Issued: 10/12/2018
TOWN OF VAIL
Property Information
Address: 1030 LIONS RIDGE LP 102 (210301416002 102) ( 210301416002 )
Unit #: 102
Parcel Number: 210301416002
Legal Description:
Subdivision: SNOW FOX CONDOS Unit: 102 BK-0443 PG-0161 TD 11-22-81 BK-0444 PG-0064 QCD
06-24-86 BK-0486 PG-0162 QCD 04-15-88 BK-0499 PG-0776 02-02-89 BK-0511 PG-0952 BSD 08-17-
89 R682379 WD 10-10-98
Contacts
Contact Type: Applicant
Full Name: Delta Mechanical
Address: 6056 E Baseline Rd #155 155 Mesa, AZ 85206 Phone: 8666925273
Contact Type: Property Owner
Full Name: PAULSEN, ROBERT & KRISTIN
Address: Phone: None
Contractor
Contractor Type: Plumbing
Company: Colorado Delta Mechanical Inc
State License #: 8099 Phone: 866-692-5273
Project Information
Project Name: Paulsen Water Heater 2018
Project Description: Electric water heater replacement, exp tank 303.638.1428
Fees Paid
Account #: 001-0000.31111.00 - Mechanical Permit Fee Fee Amount:$20.00
Account #: 001-0000.31123.00 - Mechanical Plan Review Fee Fee Amount:$5.00
Account #: 001-0000.31128.00 - Will Call Fee (Mechanical Scope)Fee Amount:$5.00
Total Paid:$30.00
Conditions
CONDITIONS UNDER WHICH PERMITS BECOME VOID:
If construction is not begun within 6 months from the date permit was issued.
If more than 5 months elapses between inspections.
If incorrect information is given on the application at the time the permit was issued.
Christopher Jarecki - Town of Vail Building Official
NOTICE: By issuance of this Permit the applicant agrees to comply with all Titles of the Town of Vail Code and all applicable State and Federal
law. Failure to do so will void this Permit and the applicant shall forfeit all applicable fees.
PERMIT FEE RECEIPT
Case # B18-0458
Date Printed: 10/12/2018
TOWN OF VAIL - FEES RECEIPT
Permit Summary
Case Number: B18-0458 Status: Approved
Permit Number: Date Started: 10/08/2018
Permit Type: Expedited Subcases Water Heater
Lot Number: B1 & B2
Property: 1030 LIONS RIDGE LP 102 (210301416002 102) (210301416002)
Contacts
Contact Type: Applicant
Company Name: Colorado Delta Mechanical
Full Name: Delta Mechanical
Address: 6056 E Baseline Rd #155 155 Mesa, AZ 85206
Email: copermits@deltamechanical.com
Contact Type: Property Owner
Full Name: PAULSEN, ROBERT & KRISTIN
Address:
Permit Fees
Fee Information Account Amount
Permit Fee 001-0000.31111.00 $20.00
Plan Review 001-0000.31123.00 $5.00
Will Call Fee 001-0000.31128.00 $5.00
Payment Information Date Paid Payment Type Amount
Will Call Fee 10/12/2018 Credit Card $5.00
Paid By: - Notes: visa-delta mechanical
Permit Fee 10/12/2018 Credit Card $20.00
Paid By: - Notes: visa-delta mechanical
Plan Review 10/12/2018 Credit Card $5.00
Paid By: - Notes: visa-delta mechanical
FEE TOTAL $30.00
AMOUNT PAID $30.00
BALANCE DUE $0.00
10/12/2018 - 10:42:43 AM - Generated by: cgodfrey75 South Frontage Road West, Vail, Colorado 81657
1 / 1
Water Heaters
Electric Residential
The purpose of this manual is twofold:
one, to provide the installer with the basic
directions and recommendations for the proper
installation and adjustment of the water heater;
and two, for the owner–operator, to explain
the features, operation, safety precautions,
maintenance and troubleshooting of the water
heater. This manual also includes a parts list.
It is imperative that all persons who are
expected to install, operate or adjust this
water heater read the instructions carefully
so they may understand how to perform
these operations. If you do not understand
these instructions or any terms within it, seek
professional advice.
Any questions regarding the operation,
maintenance, service or warranty of this
water heater should be directed to the seller
from whom it was purchased. If additional
information is required, refer to the section on
“If you need service.”
Do not destroy this manual. Please read
carefully and keep in a safe place for future
reference.
!
Recognize this symbol as an
indication of Important Safety
Information!
! California Proposition 65 Warning:
This product contains chemicals
known to the State of California to
cause cancer, birth defects or other
reproductive harm.
with Electronic Control
®
LISTED
786H
AP16697-1 (10/13)Printed in USA
Use & Care Manual
With Installation Instructions for the Installer
2
Care and Cleaning
Draining ................ 20
Maintenance ............. 20
Extended Shut-Down ..... 21
Safety Information
Safety Precautions ....... 3, 4
Installation Instructions
Location ................. 5
Water Connections ........ 6
Electrical Connections. . . . . . 8
Operating Instructions
Safety Controls .......... 12
Water Temperature ........13
Electronic Control
Operation . . . . . . . . . . . . . . .18
Troubleshooting Tips
Before You Call
For Service .............. 22
Customer Service
Parts List ................ 23
Wiring Diagram ......... 25
If You Need
Service ................. 28
FOR YOUR RECORDS
Write the model and serial numbers here:
#
#
You can find them on a label on the appliance.
Staple sales slip or cancelled check here.
Proof of the original purchase date is needed to obtain service
under the warranty.
Inside you will find many helpful hints on how to use and
maintain your water heater properly. Just a little preventive care
on your part can save you a great deal of time and money over
the life of your water heater.
You’ll find many answers to common problems in the Before
You Call For Service section. If you review our chart of
Troubleshooting Tips first, you may not need to call for service at
all.
READ THIS MANUAL
Your safety and the safety of others are very important. There
are many important safety messages in this manual and on your
appliance. Always read and obey all safety messages.
!
This is the safety alert symbol. Recognize this symbol
as an indication of Important Safety Information!
This symbol alerts you to potential hazards that can
kill or hurt you and others.
All safety messages will follow the safety alert symbol and
either the word “DANGER”, “WARNING”, “CAUTION” or
“NOTICE”.
These words mean:
! DANGER An imminently hazardous situation
that will result in death or serious
injury.
! WARNING A potentially hazardous situation that
could result in death or serious injury
and/or damage to property.
! CAUTION A potentially hazardous situation that
may result in minor or moderate
injury.
Notice: Attention is called to observe a
specified procedure or maintain
a specific condition.
READ THE SAFETY INFORMATION
3
Time/Temperature Relationship in Scalds
Temperature Time To Produce a Serious Burn
120°F More than 5 minutes
125°F 1½ to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 1½ seconds
155°F About 1 second
Table courtesy of Shriners Burn Institute
The chart shown above may be used as a guide
in determining the proper water temperature for your
home.
! DANGER: Households with small children, disabled,
or elderly persons may require a 120°F or lower thermostat
setting to prevent contact with “HOT” water.
The temperature of the water in the heater is
regulated by the electronic control and surface
mounted temperature sensors. To comply with safety
regulations the electronic control was programmed
with a 120°F set point at the factory.
DO NOT attempt to set the temperature by removing
the electronic control or lower access panel. See the
electronic control operation section of this manual.
! DANGER: Hotter water increases the potential for
Hot Water SCALDS.
DANGER !
HOT
Water temperature over 125 °F can
cause severe burns instantly or
death from scalds.
Children, disabled and elderly are
at highest risk of being scalded.
See instruction manual before
setting temperature at water
heater.
Feel water before bathing or
showering.
Temperature limiting valves are
available, see manual.
BURN
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
DANGER!
WATER TEMPERATURE SETTING
Safety and energy conservation are factors to be considered when selecting the
water temperature setting of water heater’s thermostat. Water temperatures
above 125°F can cause severe burns or death from scalding. Be sure to read and
follow the warnings outlined on the label pictured below. This label is also located
on the water heater near the thermostat access panel.
NOTICE: Mixing valves are available for reducing point
of use water temperature by mixing hot and cold water
in branch water lines. Contact a licensed plumber or the
local plumbing authority for further information.
4
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk of
fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of
life.
Be sure to read and understand the entire Use and Care Manual before attempting
to install or operate this water heater. It may save you time and cost. Pay particular
attention to the Safety Instructions. Failure to follow these warnings could result in
serious bodily injury or death. Should you have problems understanding the instructions
in this manual, or have any questions, STOP, and get help from a qualified service
technician, or the local electric utility.
FOR INSTALLATIONS IN THE STATE OF CALIFORNIA
California Law requires that residential water heaters must be braced, anchored or
strapped to resist falling or horizontal displacement due to earthquake motions. For
residential water heaters up to 52 gallon capacity, a brochure with generic earthquake
bracing instructions can be obtained from: Office of the State Architect, 400 P Street,
Sacramento, CA 95814 or you may call 916-324-5315 or ask a water heater dealer.
However, applicable local codes shall govern installation. For residential water heaters
of a capacity greater than 52 gallons, consult the local building jurisdiction for acceptable
bracing procedures.
READ AND FOLLOW THIS SAFETY INFORMATION
CAREFULLY.
SAVE THESE INSTRUCTIONS
Have the installer show you the location of the circuit breaker and how to shut it off if
necessary. Turn off the circuit breaker if the water heater has been subjected to overheating,
fire, flood, physical damage or if the ECO fails to shut off.
● Read this manual entirely before installing
or operating the water heater.
● Use this appliance only for its intended
purpose as described in this Use and Care
Manual.
● Be sure your appliance is properly installed
in accordance with local codes and the
provided installation instructions.
● DO NOT attempt to repair or replace
any part of your water heater unless it is
specifically recommended in this manual.
All other servicing should be referred to a
qualified technician.
SAFETY PRECAUTIONS
5
Installing the water heater.
The location chosen for the water heater must take into consideration the following:
Local Installation Regulations
This water heater must be installed in
accordance with these instructions, local
codes, utility codes, utility company
requirements or, in the absence of local
codes, the latest edition of the National
Electrical Code. It is available from some
local libraries or can be purchased from
the National Fire Protection Association,
Batterymarch Park, Quincy, MA 02269 as
booklet ANSI/NFPA 70.
Location
Locate the water heater in a clean dry area
as near as practical to the area of greatest
heated water demand. Long un-insulated
hot water lines can waste energy and
water.
Place the water heater in such a manner
that the upper electronic control and the
lower access panels can be removed to
permit inspection and servicing such as
removal of elements or checking controls.
The water heater and water lines should
be protected from freezing temperatures.
Do not install the water heater in outdoor,
unprotected areas.
Make certain the floor underneath
the water heater is strong enough to
sufficiently support the weight of the
water heater once it is filled with water.
CAUTION: The water heater should
not be located in an area where leakage
of the tank or connections will result
in damage to the area adjacent to it or
to lower floors of the structure. Where
such areas cannot be avoided, it is
recommended that a suitable catch pan,
adequately drained, be installed under
the water heater.
This water heater is supplied with a water
detection system. It is recommended that
the water heater be placed in a suitable
catch pan and the water sensor rope be
placed inside the catch pan. See water
sensor section for further information.
A— Diameter of water
heater plus 2″ min.
B— Maximum 2″
NOTICE: Auxiliary catch pan MUST conform to local codes.
Catch Pan Kits are available from the store where the waterheater was purchased, or any water heater distributor.
B
A To open drain, line
should be at least 3/4″ ID
and pitched for proper
drainage.
Inspect Shipment
Inspect the water heater for possible damage. Check the markings on the rating plate
of the water heater to be certain the power supply corresponds to the water heater
requirements.
!
NOTICE: Do not install
the water heater in attics
where the temperature
may exceed 150°F.
6
Installing the water heater.
Typical Installation
Thermal Expansion
Determine if a check valve exists in the inlet water line. Check with your local water
utility. It may have been installed in the cold water line as a separate back flow preventer, or it
may be part of a pressure reducing valve, water meter or water softener. A check valve located
in the cold water inlet line can cause what is referred to as a “closed water system”. A cold
water inlet line with no check valve or back flow prevention device is referred to as an “open”
water system.
As water is heated, it expands in volume and creates an increase in the pressure within the
water system. This action is referred to as “thermal expansion”. In an “open” water system,
expanding water which exceeds the capacity of the water heater flows back into the city main
where the pressure is easily dissipated.
A “closed water system”, however, prevents the expanding water from flowing back into the
main supply line, and the result of “thermal expansion” can create a rapid and dangerous
pressure increase in the water heater and system piping. This rapid pressure increase can
quickly reach the safety setting of the relief valve, causing it to operate during each heating
cycle. Thermal expansion, and the resulting rapid and repeated expansion and contraction of
components in the water heater and piping system can cause premature failure of the relief
valve, and possibly the heater itself. Replacing the relief valve will not correct the problem!
The suggested method of controlling thermal expansion is to install an expansion tank in the
cold water line between the water heater and the check valve (refer to the illustration below).
The expansion tank is designed with an air cushion built in that compresses as the system
pressure increases, thereby relieving the over pressure condition and eliminating the repeated
operation of the relief valve. Other methods of controlling thermal expansion are also available.
Contact your installing contractor, water supplier or plumbing inspector for additional
information regarding this subject.
NOTICE: Do not apply
heat to the HOT or COLD
water connections. If sweat
connections are used, sweat
tubing to adapter before
fitting adapter to the water
connections on heater.
Any heat applied to the
water supply fittings will
permanently damage the
dip tube and/or heat traps.
Water Supply Connections
Refer to the illustration below for suggested typical installation. The installation of unions
or flexible copper connectors is recommended on the hot and cold water connections so that
the water heater may be easily disconnected for servicing if necessary. The HOT and COLD
water connections are clearly marked and are 3/4″ NPT on all models. Install a shut-off valve
in the cold water line near the water heater.
Vacuum Relief Valve
(Not Supplied)
If required, install per local codes
and valve manufacturers
instructions.
To electric
distribution panel
Heat trap
6" minimum
Auxiliary catch pan
2" maximum
Drain Valve 6" air gap
Relief valve discharge line to
suitable open drain
Thermal
expansion tank
(if required)
Heat trap
6" minimum
To cold water
supply
Hot water outlet to
fixture
Temperature
&
Pressure Relief
Valve
Electronic Control
Lower Access Panel
Electrical junction box
(use only copper conductors)
Shut-off
valve
Anode
Union
Union
EcoNetTM Port
7
! WARNING: The pressure
rating of the relief valve must
not exceed 150 PSI, the
maximum working pressure
of the water heater as
marked on the rating plate.
A new combination temperature and pressure relief valve, complying with the Standard for Relief
Valves and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22, is supplied
and must be installed in the opening provided and marked for the purpose on the water heater. No
valve of any type should be installed between the relief valve and the tank. Local codes shall govern the
installation of relief valves.
Relief Valve
The BTUH rating of the relief valve must
not be less than the input rating of the
water heater as indicated on the rating
label located on the front of the heater
(1 watt=3.412 BTUH).
Connect the outlet of the relief valve
to a suitable open drain so that the
discharge water cannot contact live
electrical parts or persons and to eliminate
potential water damage.
Piping used should be of a type approved
for hot water distribution. The discharge
line must be no smaller than the outlet of
the valve and must pitch downward from
the valve to allow complete drainage (by
gravity) of the relief valve and discharge
line. The end of the discharge line should
not be threaded or concealed and should
be protected from freezing. No valve of
any type, restriction or reducer coupling
should be installed in the discharge line.
To Fill the Water Heater
Make certain the drain valve is completely
closed.
Open the shut-off valve in the cold water
supply line.
Open each hot water faucet slowly to
allow the air to vent from the water
heater and piping.
A steady flow of water from the hot water
faucet(s) indicates a full water heater.
! WARNING: The tank
must be full of water before
heater is turned on. The
water heater warranty does
not cover damage or failure
resulting from operation
with an empty or partially
empty tank.
Condensation
Condensation can form on the tank when
it is first filled with water. Condensation
might also occur with a heavy water draw
and very cold inlet water temperature.
This condition is not unusual, and will
disappear after the water becomes heated.
If, however, the condensation continues,
examine the piping and fittings for
possible leaks.
EcoNetTM Communication Port
EcoNetTM Communication port is for
future integration with home automation,
energy management, and demand response
systems.
8
Installing the water heater.
NOTICE: This guide recommends minimum branch circuit sizing and wire size based on National Electric Code.
Refer to wiring diagrams in this manual for field wiring connections.
Branch Circuit Sizing and Wire Size Guide
CAUTION: The presence
of water in the piping
and water heater does
not provide sufficient
conduction for a ground.
Non-metallic piping,
dielectric unions, flexible
connectors etc. can cause
the water heater to be
electrically isolated.
Electrical Connections
A separate branch circuit with copper
conductors, overcurrent protective device
and suitable disconnecting means must be
provided by a qualified electrician.
All wiring must conform to local codes or
latest edition of National Electrical Code
ANSI/NFPA 70.
The water heater is completely wired to
the junction box inside jacket at the top
front of the water heater. An opening for
1/2″ or 3/4″ electrical fitting is provided
for field wiring connections.
The voltage requirements and wattage
load for the water heater are specified
on the rating plate on the front of the
water heater.
The branch circuit wiring should include either:
Metallic conduit or metallic sheathed
cable approved for use as a
grounding conductor and installed
with fittings approved for the
purpose.
Non-metallic sheathed cable, metallic
conduit or metallic sheathed cable
not approved for use as a ground
conductor shall include a separate
conductor for grounding. It should be
attached to the ground terminals of
the water heater and the electrical
distribution box.
Water heater junction box.
WARNINGWARNI NG
Junction
box cover
Wire connections
Ground screw
Conduit
connector
Single Phase
Wiring
Total Water
Heater Wattage
Recommended Over Current Protection
(fuse or circuit breaker amperage rating)
Copper Wire Size AWG Based
on N.E.C Table 310-16 (75oC)
208V 240V 208V 240V
3,000 20 20 12 12
4,000 25 25 10 10
4,500 30 25 10 10
5,000 30 30 10 10
5,500 35 30 8 10
!
9
For increased energy efficiency, some
water heaters have been supplied with
two 24” sections of pipe insulation.
Please install the insulation, according
to the illustrations above, that best meets
your requirements.
Typical vertical piping arrangement Typical horizontal piping arrangement
Hot and Cold Pipe Insulation Installation
Insulation blankets, available to the
general public, for external use on electric
water heaters are not necessary. The
purpose of an insulation blanket is to
reduce the standby heat loss encountered
with storage tank heaters. This water
heater meets or exceeds the National
Appliance Energy Conservation Act
standards with respect to insulation and
standby loss requirements making an
insulation blanket unnecessary.
The manufacturer’s warranty does not
cover any damage or defect caused by
installation, attachment or use of
any type of energy saving or other
unapproved devices (other than those
authorized by the manufacturer) into, onto
or in conjunction with the water heater.
The use of unauthorized energy saving
devices may shorten the life of the water
heater and may endanger life and property.
The manufacturer disclaims any
responsibility for such loss or injury
resulting from the use of such
unauthorized devices.
!CAUTION: If local codes require the
application of an external insulation
blanket to this water heater, pay careful
attention to the following so as not to
restrict the proper function and
operation of the water heater:
Do not cover the operating or warning
labels attached to the water heater or
attempt to relocate them on the exterior
of insulation blanket.
Do not apply insulation to the top of
the water heater. This could interfere
with the safe operation of the electrical
junction box.
Do not cover the jacket access panel(s)
to the thermostat(s) and heating
element(s), or pressure and temperature
relief valve.
Inspect the insulation blanket frequently.
!WARNING: If local
codes require external
application of insulation
blanket kits the
manufacturer’s instructions
included with the kit must
be carefully followed.
Insulation Blankets
10
Installing the water heater.
For increased energy efficiency, some
water heaters have been supplied with
a 2-3/8” section of pipe insulation.
Please install the insulation, according
to the illustrations above, that best
meets your requirements.
Slip the insulation cover over the
T&P Valve through the center hole
and align the hole in the side with the
opening of the T&P Valve.
Typical top connection arrangement Typical side connection arrangement
Relief Valve Insulation Installation
! CAUTION: Ensure the
T&P Valve opening is not
obstructed by the
insulation.
Heat Trap
For increased energy efficiency, some
water heaters have been supplied with
factory installed internal or external
heat traps in the hot outlet and cold
water inlet openings.
NOTICE: Do not apply heat to the HOT
or COLD water connections. If sweat
connections are used, sweat tubing to
adapter before fitting adapter to the
water connections on heater. Any heat
applied to the water supply fittings will
permanently damage the dip tube and/
or heat traps.
Water Sensor
In order to detect the presence of unwanted
water, this water heater is supplied with a
built-in water sensing circuit. The water
sensor rope is shipped in the warranty bag
for field installation.
Remove water sensor rope from the bag
and attach to the connector located near
the lower access panel. Place the rope in
the recommended catch pan and secure to
the pan bottom with provided self adhesive
clips.
When water is detected, the electronic
control will turn off the heating elements,
flash the display backlight and turn on an
audible alarm.
Water Sensor Rope
Attachment Point
Clips
Catch Pan
11
Installation Checklist
A. Water Heater Location
B. Water Supply
C. Relief Valve
D. Wiring
❑ Close to area of heated water demand.
❑ Indoors and protected from freezing
temperatures.
❑ Area free of flammable vapors.
❑ Provisions made to protect area from water
damage.
❑ Sufficient room to service heater.
❑ Water heater completely filled with water.
❑ Air purged from water heater and piping.
❑ Water connections tight and free of leaks.
❑ Temperature and Pressure Relief Valve
properly installed and discharge line run to
open drain.
❑ Discharge line protected from freezing.
❑ Power Supply voltage agrees with water
heater rating plate.
❑ Branch circuit wire and fusing or circuit
breaker of proper size.
❑ Electrical connections tight and unit properly
grounded.
E. Water Sensor
❑ Water heater in catch pan
❑ Water sensor rope connected to heater
❑ Water sensor rope inside catch pan and
secured with clip
12
Safety Precautions
Do turn off power to water heater
if it has been subjected to over
heating, fire, flood, physical
damage.
Do Not turn on water heater
unless it is filled with water.
Do Not turn on water heater if
cold water supply shut-off valve
is closed.
If there is any difficulty in
understanding or following the
Operating Instructions or the
Care and Cleaning section, it is
recommended that a qualified
person or serviceman perform the
work.
Operating the water heater.
CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been used for a
long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE!! To dissipate such
gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink
before using any electrical appliance connected to the hot water system. If hydrogen is present, there will be an unusual sound
such as air escaping through the pipe as the water begins to flow. Do not smoke or use an open flame near the faucet at the
time it is open.
Safety Controls
The water heater is equipped with a
temperature sensor and temperature
limiting control (ECO) that is located
above the upper heating element in
contact with the tank surface. If for any
reason the water temperature becomes
excessively high, the temperature
limiting control (ECO) breaks the
power circuit to the heating element.
Once the control opens, it must be
reset manually.
CAUTION: The cause of the high
temperature condition must be
investigated by qualified service
technician and corrective action must
be taken before placing the water
heater in service again.
To reset the temperature limiting control:
Turn off the power to the water
heater.
Remove the electronic control
and insulation.
The thermostat protective cover
should not be removed.
Press the red RESET button.
Replace the insulation and
electronic control before turning
on the power to the water heater.
Reset
button
Thermostat
protective
cover
WARNING: If the water
heater has been subjected
to flood, fire, or physical
damage, turn off power and
water to the water heater.
DO NOT operate the water
heater again until it has
been thoroughly checked by
qualified service personnel.
13
Water Temperature
Time/Temperature Relationship in Scalds
Temperature Time To Produce a Serious Burn
120°F More than 5 minutes
125°F 11/2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 11/2 seconds
155°F About 1 second
Table courtesy of Shriners Burn Institute
! DANGER: There is a
hot water scald potential if
the thermostat is set too
high. Households with small
children, disabled, or
elderly persons may require
a 120°F or lower thermostat
setting to prevent contact
with HOT water.
Water Temperature Set Point
Safety and energy conservation are factors
to be considered when selecting the water
temperature setting of the water heater’s
thermostat(s). The lower the temperature
setting, the greater the savings in energy
and operating costs.
To comply with safety regulations the
electronic control is factory programmed
at 120°F or less where local codes require.
This is the recommended starting point.
Water temperatures above 125°F can
cause severe burns or death from scalding.
Be sure to read and follow the warnings
outlined in this manual and on the label
on the water heater. This label is located
on the water heater above the lower access
panel.
Mixing valves for reducing point of use
water temperature by mixing hot and
cold water in branch water lines are
available. Contact a licensed plumber or
the local plumbing authority for further
information.
The electronic control allows the water
temperature to be set from 110°F to 150°F.
The chart below may be used as a guide in
determining the proper water temperature
for your home.
14
POWERING ON WATER HEATER
SETTING WATER TEMPERATURE
LOCKING THE SCREEN
or
Lock
Icon
*Note: If screen is dimmed press any buton and release to
brighten the display before performing desired acton.
Press and hold the On/Off
buton for 3 seconds to
turn the water heater On
Reduce Water Temperature:
Press DOWN arrow untl
desired temperature is shown
on display.
Increase Water Temperature:
Press UP arrow untl desired
temperature is shown on
display.
Press and hold both arrow
butons for 3 seconds to
LOCK the control. Locking
will reduce chance of
unintentonal changes in
water temperature.
Programming the Electronic Control
15
VACATION SETTING ON
VACATION SETTING OFF
UNLOCKING THE SCREEN
Lock
Icon
HEATING STATUS
SCROLLING
DOT
When a dot scrolls
between the numbers,
this means that the
heatng element is on.
Press and hold both arrow
butons for 3 seconds to
UNLOCK the control.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
Press and hold the VACATION
buton for 3 seconds to place
the water heater in vacaton
mode. This mode will reduce
the water temperature to
save energy during tmes
when hot water is not
needed.
Press and hold the VACATION
buton for 3 seconds to
remove the water heater
from vacaton mode. This will
return the temperature
setng to the previous set
point before initatng
vacaton mode.
16
CONFIGURATION MENU
MODE
CONFIGURE
STATUS
HISTORY
PRESS TO
SELECT
ENERGY
SAVER
HIGH TEMP
DISPLAY
BEEP
INSTANCE
MODE
CONFIGURE
PRESS TO
SELECT
Press and release the
MENU/SELECT buton to
enable the configuraton
menu.
Use UP/DOWN arrow butons
to scroll through the available
configuraton setngs.
Press MENU/SELECT buton
to choose the desired menu
item. See below for further
optons.
The MODE menu is used to
change the water heater from
PERFORMANCE mode to
ENERGY SAVER mode.
Use DOWN arrow to change
the mode.
The CONFIGURE menu is used to
change additonal setngs for the
water heater performance and display
optons.
Press the DOWN arrow buton to
scroll through the available setngs.
Press MENU/SELECT buton to choose
the desired configuraton opton.
See following sheet for explanaton for
each configuraton setng.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
VERSION
INFORMATION
Programming the Electronic Control
17
CHANGE
CHANGE
SCROLL
DISPLAY
BEEP
INSTANCE
NO
-YES
PRESS TO
SELECT
HIGH TEMPERATURE
High temperature mode will
allow the water temperature to
be set above 140 degrees F.
Press the DOWN arrow to
change setng then press
SELECT.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
Display mode is used to change
the temperature displayed
from Fahrenheit to Celsius.
Press either UP or DOWN
arrow to change.
Beep mode is use to turn all
the audible alarms on and off.
Press either UP or DOWN
arrow to change.
In this mode, error alarms and
water sensor detecton alarms
will not occur.
Instance number is used to
identfy the water heater if
additonal water heaters or
devices are connected to a
joint home control system.
The number may be changed
from 1 to 16 to identfy this
water heater.
18
Programming the Electronic Control
HEAT
UPPER TEMP
LOWER TEMP
SCROLL
PRESS TO
SELECT
STATUS
HISTORY
Use DOWN arrow to scroll
through the menu. Press
MENU/SELECT buton to
actvate menu item.
HEAT will display if an element
is on or off.
Choosing UPPER or LOWER
TEMP will display the current
temperature reading for that
sensor.
History menu lists the 10 most
recent error codes.
Use the DOWN arrow to scroll
the codes.
ERROR DISPLAY
ERROR SYMBOL
History menu lists the 10 most recent
error codes.
Press the BACK/STATUS buton to show
the most recent error code. Use the
DOWN arrow to scroll the codes.
See following sheet for all error codes,
scrolling messages and recommended
acton.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
19
CODE SCROLLING MESSAGE DESCRIPTION/ACTION
A100 Lower temperature thermistor
failure
Electronic control has detected lower temperature sensor is bad. The problem
could be the sensor, wiring, or the control board. Please call for service.
A101 Upper temperature thermistor
failure
Electronic control has detected upper temperature sensor is bad. The problem
could be the sensor, wiring, or the control board. Please call for service.
A102 Water sensor alarm Electronic control has detected water in the drain pan. Check the pan for
water. If there is no water present, disconnect the sensor, dry and reinstall it to
reset the error.
A103 Fill tank with water Electronic control has detected no water in the tank. Please fill the tank with
water and recycle power.
A104 Emergency cut off alarm Electronic control has detected high temperature electrical cut-out device
(ECO) has been activated. Reset ECO or call for service
A105 Lower element error Electronic control has detected an error with the lower element or associated
wiring and connections. Please call for service.
A106 Upper element error Electronic control has detected an error with the upper element or associated
wiring and connections. Please call for service.
A107 Element wire routing error Call for service
A108 Lower element relay stuck on
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A109 Upper element relay stuck on
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A110 Lower temperature conversion
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A111 Upper temperature conversion
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A500 Control Failure If this error is displayed, the control board will have to be replaced. Please
call customer service.
Error Codes for Electronic Control
ERROR CODES
CAUTION: For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic
control, heating elements or other safety devices. Refer repairs to qualified service personnel.
!
20
Care and cleaning of the water heater.
Draining the Water Heater
CAUTION: Shut off power to the
water heater before draining water.
DANGER: Before manually
operating the relief valve, make certain
no one will be exposed to the hot water
released by the valve. The water drained
from the tank may be hot enough to
present a scald hazard and should be
directed to a suitable drain to prevent
injury or damage.
In order to drain the water heater, turn off
the cold water supply. Open a hot water
faucet or lift the handle on the relief valve
to admit air to the tank.
Attach a garden hose to the drain valve on
the water heater and direct the stream of
water to a drain. Open the valve.
Routine Preventative Maintenance
Properly maintained, your water heater
will provide years of dependable trouble-
free service.
It is suggested that a routine preventive
maintenance program be established and
followed by the user.
It is further recommended that a periodic
inspection of the operating controls,
heating element and wiring should be
made by service personnel qualified in
electric appliance repair.
Most electrical appliances, even when
new, make some sound when in operation.
If the hissing or singing sound level
increases excessively, the electric heating
element may require cleaning. Contact a
qualified installer or plumbing contract to
inspect.
At least once a year, lift and release the
lever handle on the temperature pressure
relief valve, located near the top of the
water heater, to make certain the valve
operates freely. Allow several gallons to
flush through the discharge line to an open
drain.
A water heater’s tank can act as a setting
basin for solids suspended in the water.It
is therefore not uncommon for hard water
deposits to accumulate in the bottom of the
tank. It is suggested that a few quarts of
water be drained from the water heater’s
tank every month to clean the tank of these
deposits.
Rapid closing of faucets or solenoid
valves in automatic water using appliances
can cause a banging noise heard in a
water pipe. Strategically located risers in
the water pipe system or water hammer
arresting devices can be used to minimize
the problem.
The anode rod should be removed from the
water heater’s tank annually for inspection
and replaced when more than 6″ of core
wire is exposed at either end of the rod.
Make sure the cold water supply is turned
off before removing anode rod.
DANGER: Before
manually operating the
relief valve, make certain
no one will be exposed to
the danger of coming in
contact with the hot water
released by the valve. The
water may be hot enough to
create a scald hazard. The
water should be released
into a suitable drain to
prevent injury or property
damage.
NOTICE: If the
temperature and pressure
relief valve on the hot
water heater discharges
periodically, this may be due
to thermal expansion in a
closed water system.
Contact the water
supplier or your plumbing
contractor on how to
correct this. Do not plug
the relief valve outlet.
21
Care and cleaning of the water heater.
Extended Shut-Down
If the water heater is to remain idle for an
extended period of time, the power and
water to the appliance should be turned off
to conserve energy and prevent a build-up
of dangerous hydrogen gas.
The water heater and piping should be
drained if they might be subjected to
freezing temperatures.
After a long shut-down period, the
water heater’s operation and controls
should be checked by qualified service
personnel. Make certain the water heater
is completely filled again before placing
it in operation.
NOTICE: Refer to the
Hydrogen Gas Caution in
the Operating Instructions.
Anode Rod
This water heater is equipped with an
anode rod designed to prolong the life
of the glass lined tank. The anode rod is
slowly consumed, thereby eliminating or
minimizing corrosion of the glass lined
tank.
Water sometimes contains a high sulfate
and/or mineral content and together with
cathodic protection process can produce
a hydrogen sulfide, or rotten egg odor in
the heated water. Chlorination of the water
supply should minimize the problem.
NOTICE: Do not remove
the anode rod from the
water heater’s tank,
except for inspection
and/or replacement, as
operation with the anode
rod removed will greatly
shorten the life of the glass
lined tank and will exclude
warranty coverage.
22
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
CAUTION: For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic
control, heating elements or other safety devices. Refer repairs to qualified service personnel.
!
Problem Possible Causes What To Do
Rumbling noise Water conditions in your home
caused a build up of scale or
mineral deposits on the heating
elements.
● Remove and clean the heating elements.
Relief valve
producing popping
noise or draining
Pressure build up caused by
thermal expansion in a closed
system.
● This is an unacceptable condition and must be corrected.
Contact the water supplier or plumbing contractor on
how to correct this. Do not plug the relief valve outlet.
Rattling noise
during periods
of water usage
Internal heat trap fittings in
operation.
● This is normal for heat trap fittings when in operation
and does not indicate a need for service.
Not enough or
no hot water
Water usage may have exceeded
the capacity of the water heater.
● Wait for the water heater to recover after an abnormal
demand.
A fuse is blown or a circuit
breaker tripped.
● Replace fuse or reset circuit breaker.
Electric supply may be off. ● Make sure electric supply to water heater and disconnect
switch, if used, are in the ON position.
The thermostat may be set set
too low.
● See the Temperature regulation of the water heater sec-
tion of this manual.
Leaking or open hot water
faucets.
● Make sure all faucets are closed.
Electric service to your home
may be interrupted.
● Contact the local electric utility.
Improper wiring. ● See the Installing the water heater section of this
manual.
Manual reset limit (ECO). ● See the Temperature regulation of the water heater sec-
tion of this manual.
Cold water inlet temperature
may be colder during the winter
months.
● This is normal. The colder inlet water takes longer to
heat.
Water is too hot The thermostat is set too high. ● See the Temperature regulation of the water heater sec-
tion of this manual.
Cannot set
above 140°F
Electronic control high temp
configuration set to NO.
● See configuration menu section on programming the
electronic control.
23
Replacement Parts.
For 20–120 gallon models with single and double elements.
Instructions For Placing a Parts Order
Address parts orders to the distributor or
store where the heater was purchased.
All parts orders should include:
The model and serial number of the
water heater from the rating plate.
Specify voltage and wattage as
marked on the rating plate.
Part description (as noted below) and
number of parts desired.
! CAUTION: For your safety DO NOT
attempt repair of electrical wiring,
thermostat(s), heating elements or other
operating controls. Refer repairs to qualified
service personnel.
Some models may have
been supplied with
External heat traps
in lieu of Internal heat traps
Electronic
Control
Cavity insulation
Upper thermostat protective cover
ECO with
upper sensor
Jacket access panel
Thermostat
bracket
Drain valve
Lower
sensor
Heating Element
Heating element gasket
Plate cover
Junction box cover
Anode rod
Dip tube gasket
Dip tube / internal heat trap
Temperature
&
Pressure Relief
Valve
Internal heat trap
Internal heat trap
gasket
Upper thermostat bracket Heating element
Heating element gasket
Water Sensor Connector
24
Cavity Insert Instructions
The following instructions are intended for
qualified service personnel ONLY, and should only
be done when necessary.
In order to replace the thermostat or heating element,
remove the cavity insert crossbar by following the
instructions below:
Turn off the power to the water heater.
Remove the jacket access panel or electronic control
and insulation.
Rotate the crossbar up and down until it breaks away
from the remainder of the cavity insert.
(See illustration to the left)
Discard the crossbar. It cannot and need not be
replaced.
Replace the temperature sensor and/or element as
necessary.
Replace the insulation and jacket access panel/
electronic control before turning on the power to the
water heater.
NOTICE: The cavity insert crossbar is necessary for
the manufacturing process only. The removal of the
crossbar will not interfere with the operation of the
water heater.
25
Wiring Diagram
This water heater is wired as indicated in the schematic below. Use only a 2 wire power
feed with ground connection for this water heater.
26
Notes:
27
Notes:
28
IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if it
requires adjustment, repair, or routine maintenance, it is suggested that you
first contact your installer, plumbing contractor or previously agreed upon
service agency. In the event the firm has moved, or is unavailable, refer
to the telephone directory, commercial listings or local utility for qualified
service assistance.
2. Should your problem not be solved to your complete satisfaction, you
should then contact the Manufacturer’s National Service Department at
the following address:
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-866-279-4566.
When contacting the manufacturer, the following information will be requested:
a. Model and serial number of the water heater as shown on the rating plate
attached to the jacket of the heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed
service on the water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your
problem.
Water Heaters
Electric Residential
The purpose of this manual is twofold:
one, to provide the installer with the basic
directions and recommendations for the proper
installation and adjustment of the water heater;
and two, for the owner–operator, to explain
the features, operation, safety precautions,
maintenance and troubleshooting of the water
heater. This manual also includes a parts list.
It is imperative that all persons who are
expected to install, operate or adjust this
water heater read the instructions carefully
so they may understand how to perform
these operations. If you do not understand
these instructions or any terms within it, seek
professional advice.
Any questions regarding the operation,
maintenance, service or warranty of this
water heater should be directed to the seller
from whom it was purchased. If additional
information is required, refer to the section on
“If you need service.”
Do not destroy this manual. Please read
carefully and keep in a safe place for future
reference.
!
Recognize this symbol as an
indication of Important Safety
Information!
! California Proposition 65 Warning:
This product contains chemicals
known to the State of California to
cause cancer, birth defects or other
reproductive harm.
with Electronic Control
®
LISTED
786H
AP16697-1 (10/13)Printed in USA
Use & Care Manual
With Installation Instructions for the Installer
2
Care and Cleaning
Draining ................ 20
Maintenance ............. 20
Extended Shut-Down ..... 21
Safety Information
Safety Precautions ....... 3, 4
Installation Instructions
Location ................. 5
Water Connections ........ 6
Electrical Connections. . . . . . 8
Operating Instructions
Safety Controls .......... 12
Water Temperature ........13
Electronic Control
Operation . . . . . . . . . . . . . . .18
Troubleshooting Tips
Before You Call
For Service .............. 22
Customer Service
Parts List ................ 23
Wiring Diagram ......... 25
If You Need
Service ................. 28
FOR YOUR RECORDS
Write the model and serial numbers here:
#
#
You can find them on a label on the appliance.
Staple sales slip or cancelled check here.
Proof of the original purchase date is needed to obtain service
under the warranty.
Inside you will find many helpful hints on how to use and
maintain your water heater properly. Just a little preventive care
on your part can save you a great deal of time and money over
the life of your water heater.
You’ll find many answers to common problems in the Before
You Call For Service section. If you review our chart of
Troubleshooting Tips first, you may not need to call for service at
all.
READ THIS MANUAL
Your safety and the safety of others are very important. There
are many important safety messages in this manual and on your
appliance. Always read and obey all safety messages.
!
This is the safety alert symbol. Recognize this symbol
as an indication of Important Safety Information!
This symbol alerts you to potential hazards that can
kill or hurt you and others.
All safety messages will follow the safety alert symbol and
either the word “DANGER”, “WARNING”, “CAUTION” or
“NOTICE”.
These words mean:
! DANGER An imminently hazardous situation
that will result in death or serious
injury.
! WARNING A potentially hazardous situation that
could result in death or serious injury
and/or damage to property.
! CAUTION A potentially hazardous situation that
may result in minor or moderate
injury.
Notice: Attention is called to observe a
specified procedure or maintain
a specific condition.
READ THE SAFETY INFORMATION
3
Time/Temperature Relationship in Scalds
Temperature Time To Produce a Serious Burn
120°F More than 5 minutes
125°F 1½ to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 1½ seconds
155°F About 1 second
Table courtesy of Shriners Burn Institute
The chart shown above may be used as a guide
in determining the proper water temperature for your
home.
! DANGER: Households with small children, disabled,
or elderly persons may require a 120°F or lower thermostat
setting to prevent contact with “HOT” water.
The temperature of the water in the heater is
regulated by the electronic control and surface
mounted temperature sensors. To comply with safety
regulations the electronic control was programmed
with a 120°F set point at the factory.
DO NOT attempt to set the temperature by removing
the electronic control or lower access panel. See the
electronic control operation section of this manual.
! DANGER: Hotter water increases the potential for
Hot Water SCALDS.
DANGER !
HOT
Water temperature over 125 °F can
cause severe burns instantly or
death from scalds.
Children, disabled and elderly are
at highest risk of being scalded.
See instruction manual before
setting temperature at water
heater.
Feel water before bathing or
showering.
Temperature limiting valves are
available, see manual.
BURN
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
DANGER!
WATER TEMPERATURE SETTING
Safety and energy conservation are factors to be considered when selecting the
water temperature setting of water heater’s thermostat. Water temperatures
above 125°F can cause severe burns or death from scalding. Be sure to read and
follow the warnings outlined on the label pictured below. This label is also located
on the water heater near the thermostat access panel.
NOTICE: Mixing valves are available for reducing point
of use water temperature by mixing hot and cold water
in branch water lines. Contact a licensed plumber or the
local plumbing authority for further information.
4
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk of
fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of
life.
Be sure to read and understand the entire Use and Care Manual before attempting
to install or operate this water heater. It may save you time and cost. Pay particular
attention to the Safety Instructions. Failure to follow these warnings could result in
serious bodily injury or death. Should you have problems understanding the instructions
in this manual, or have any questions, STOP, and get help from a qualified service
technician, or the local electric utility.
FOR INSTALLATIONS IN THE STATE OF CALIFORNIA
California Law requires that residential water heaters must be braced, anchored or
strapped to resist falling or horizontal displacement due to earthquake motions. For
residential water heaters up to 52 gallon capacity, a brochure with generic earthquake
bracing instructions can be obtained from: Office of the State Architect, 400 P Street,
Sacramento, CA 95814 or you may call 916-324-5315 or ask a water heater dealer.
However, applicable local codes shall govern installation. For residential water heaters
of a capacity greater than 52 gallons, consult the local building jurisdiction for acceptable
bracing procedures.
READ AND FOLLOW THIS SAFETY INFORMATION
CAREFULLY.
SAVE THESE INSTRUCTIONS
Have the installer show you the location of the circuit breaker and how to shut it off if
necessary. Turn off the circuit breaker if the water heater has been subjected to overheating,
fire, flood, physical damage or if the ECO fails to shut off.
● Read this manual entirely before installing
or operating the water heater.
● Use this appliance only for its intended
purpose as described in this Use and Care
Manual.
● Be sure your appliance is properly installed
in accordance with local codes and the
provided installation instructions.
● DO NOT attempt to repair or replace
any part of your water heater unless it is
specifically recommended in this manual.
All other servicing should be referred to a
qualified technician.
SAFETY PRECAUTIONS
5
Installing the water heater.
The location chosen for the water heater must take into consideration the following:
Local Installation Regulations
This water heater must be installed in
accordance with these instructions, local
codes, utility codes, utility company
requirements or, in the absence of local
codes, the latest edition of the National
Electrical Code. It is available from some
local libraries or can be purchased from
the National Fire Protection Association,
Batterymarch Park, Quincy, MA 02269 as
booklet ANSI/NFPA 70.
Location
Locate the water heater in a clean dry area
as near as practical to the area of greatest
heated water demand. Long un-insulated
hot water lines can waste energy and
water.
Place the water heater in such a manner
that the upper electronic control and the
lower access panels can be removed to
permit inspection and servicing such as
removal of elements or checking controls.
The water heater and water lines should
be protected from freezing temperatures.
Do not install the water heater in outdoor,
unprotected areas.
Make certain the floor underneath
the water heater is strong enough to
sufficiently support the weight of the
water heater once it is filled with water.
CAUTION: The water heater should
not be located in an area where leakage
of the tank or connections will result
in damage to the area adjacent to it or
to lower floors of the structure. Where
such areas cannot be avoided, it is
recommended that a suitable catch pan,
adequately drained, be installed under
the water heater.
This water heater is supplied with a water
detection system. It is recommended that
the water heater be placed in a suitable
catch pan and the water sensor rope be
placed inside the catch pan. See water
sensor section for further information.
A— Diameter of water
heater plus 2″ min.
B— Maximum 2″
NOTICE: Auxiliary catch pan MUST conform to local codes.
Catch Pan Kits are available from the store where the waterheater was purchased, or any water heater distributor.
B
A To open drain, line
should be at least 3/4″ ID
and pitched for proper
drainage.
Inspect Shipment
Inspect the water heater for possible damage. Check the markings on the rating plate
of the water heater to be certain the power supply corresponds to the water heater
requirements.
!
NOTICE: Do not install
the water heater in attics
where the temperature
may exceed 150°F.
6
Installing the water heater.
Typical Installation
Thermal Expansion
Determine if a check valve exists in the inlet water line. Check with your local water
utility. It may have been installed in the cold water line as a separate back flow preventer, or it
may be part of a pressure reducing valve, water meter or water softener. A check valve located
in the cold water inlet line can cause what is referred to as a “closed water system”. A cold
water inlet line with no check valve or back flow prevention device is referred to as an “open”
water system.
As water is heated, it expands in volume and creates an increase in the pressure within the
water system. This action is referred to as “thermal expansion”. In an “open” water system,
expanding water which exceeds the capacity of the water heater flows back into the city main
where the pressure is easily dissipated.
A “closed water system”, however, prevents the expanding water from flowing back into the
main supply line, and the result of “thermal expansion” can create a rapid and dangerous
pressure increase in the water heater and system piping. This rapid pressure increase can
quickly reach the safety setting of the relief valve, causing it to operate during each heating
cycle. Thermal expansion, and the resulting rapid and repeated expansion and contraction of
components in the water heater and piping system can cause premature failure of the relief
valve, and possibly the heater itself. Replacing the relief valve will not correct the problem!
The suggested method of controlling thermal expansion is to install an expansion tank in the
cold water line between the water heater and the check valve (refer to the illustration below).
The expansion tank is designed with an air cushion built in that compresses as the system
pressure increases, thereby relieving the over pressure condition and eliminating the repeated
operation of the relief valve. Other methods of controlling thermal expansion are also available.
Contact your installing contractor, water supplier or plumbing inspector for additional
information regarding this subject.
NOTICE: Do not apply
heat to the HOT or COLD
water connections. If sweat
connections are used, sweat
tubing to adapter before
fitting adapter to the water
connections on heater.
Any heat applied to the
water supply fittings will
permanently damage the
dip tube and/or heat traps.
Water Supply Connections
Refer to the illustration below for suggested typical installation. The installation of unions
or flexible copper connectors is recommended on the hot and cold water connections so that
the water heater may be easily disconnected for servicing if necessary. The HOT and COLD
water connections are clearly marked and are 3/4″ NPT on all models. Install a shut-off valve
in the cold water line near the water heater.
Vacuum Relief Valve
(Not Supplied)
If required, install per local codes
and valve manufacturers
instructions.
To electric
distribution panel
Heat trap
6" minimum
Auxiliary catch pan
2" maximum
Drain Valve 6" air gap
Relief valve discharge line to
suitable open drain
Thermal
expansion tank
(if required)
Heat trap
6" minimum
To cold water
supply
Hot water outlet to
fixture
Temperature
&
Pressure Relief
Valve
Electronic Control
Lower Access Panel
Electrical junction box
(use only copper conductors)
Shut-off
valve
Anode
Union
Union
EcoNetTM Port
7
! WARNING: The pressure
rating of the relief valve must
not exceed 150 PSI, the
maximum working pressure
of the water heater as
marked on the rating plate.
A new combination temperature and pressure relief valve, complying with the Standard for Relief
Valves and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22, is supplied
and must be installed in the opening provided and marked for the purpose on the water heater. No
valve of any type should be installed between the relief valve and the tank. Local codes shall govern the
installation of relief valves.
Relief Valve
The BTUH rating of the relief valve must
not be less than the input rating of the
water heater as indicated on the rating
label located on the front of the heater
(1 watt=3.412 BTUH).
Connect the outlet of the relief valve
to a suitable open drain so that the
discharge water cannot contact live
electrical parts or persons and to eliminate
potential water damage.
Piping used should be of a type approved
for hot water distribution. The discharge
line must be no smaller than the outlet of
the valve and must pitch downward from
the valve to allow complete drainage (by
gravity) of the relief valve and discharge
line. The end of the discharge line should
not be threaded or concealed and should
be protected from freezing. No valve of
any type, restriction or reducer coupling
should be installed in the discharge line.
To Fill the Water Heater
Make certain the drain valve is completely
closed.
Open the shut-off valve in the cold water
supply line.
Open each hot water faucet slowly to
allow the air to vent from the water
heater and piping.
A steady flow of water from the hot water
faucet(s) indicates a full water heater.
! WARNING: The tank
must be full of water before
heater is turned on. The
water heater warranty does
not cover damage or failure
resulting from operation
with an empty or partially
empty tank.
Condensation
Condensation can form on the tank when
it is first filled with water. Condensation
might also occur with a heavy water draw
and very cold inlet water temperature.
This condition is not unusual, and will
disappear after the water becomes heated.
If, however, the condensation continues,
examine the piping and fittings for
possible leaks.
EcoNetTM Communication Port
EcoNetTM Communication port is for
future integration with home automation,
energy management, and demand response
systems.
8
Installing the water heater.
NOTICE: This guide recommends minimum branch circuit sizing and wire size based on National Electric Code.
Refer to wiring diagrams in this manual for field wiring connections.
Branch Circuit Sizing and Wire Size Guide
CAUTION: The presence
of water in the piping
and water heater does
not provide sufficient
conduction for a ground.
Non-metallic piping,
dielectric unions, flexible
connectors etc. can cause
the water heater to be
electrically isolated.
Electrical Connections
A separate branch circuit with copper
conductors, overcurrent protective device
and suitable disconnecting means must be
provided by a qualified electrician.
All wiring must conform to local codes or
latest edition of National Electrical Code
ANSI/NFPA 70.
The water heater is completely wired to
the junction box inside jacket at the top
front of the water heater. An opening for
1/2″ or 3/4″ electrical fitting is provided
for field wiring connections.
The voltage requirements and wattage
load for the water heater are specified
on the rating plate on the front of the
water heater.
The branch circuit wiring should include either:
Metallic conduit or metallic sheathed
cable approved for use as a
grounding conductor and installed
with fittings approved for the
purpose.
Non-metallic sheathed cable, metallic
conduit or metallic sheathed cable
not approved for use as a ground
conductor shall include a separate
conductor for grounding. It should be
attached to the ground terminals of
the water heater and the electrical
distribution box.
Water heater junction box.
WARNINGWARNI NG
Junction
box cover
Wire connections
Ground screw
Conduit
connector
Single Phase
Wiring
Total Water
Heater Wattage
Recommended Over Current Protection
(fuse or circuit breaker amperage rating)
Copper Wire Size AWG Based
on N.E.C Table 310-16 (75oC)
208V 240V 208V 240V
3,000 20 20 12 12
4,000 25 25 10 10
4,500 30 25 10 10
5,000 30 30 10 10
5,500 35 30 8 10
!
9
For increased energy efficiency, some
water heaters have been supplied with
two 24” sections of pipe insulation.
Please install the insulation, according
to the illustrations above, that best meets
your requirements.
Typical vertical piping arrangement Typical horizontal piping arrangement
Hot and Cold Pipe Insulation Installation
Insulation blankets, available to the
general public, for external use on electric
water heaters are not necessary. The
purpose of an insulation blanket is to
reduce the standby heat loss encountered
with storage tank heaters. This water
heater meets or exceeds the National
Appliance Energy Conservation Act
standards with respect to insulation and
standby loss requirements making an
insulation blanket unnecessary.
The manufacturer’s warranty does not
cover any damage or defect caused by
installation, attachment or use of
any type of energy saving or other
unapproved devices (other than those
authorized by the manufacturer) into, onto
or in conjunction with the water heater.
The use of unauthorized energy saving
devices may shorten the life of the water
heater and may endanger life and property.
The manufacturer disclaims any
responsibility for such loss or injury
resulting from the use of such
unauthorized devices.
!CAUTION: If local codes require the
application of an external insulation
blanket to this water heater, pay careful
attention to the following so as not to
restrict the proper function and
operation of the water heater:
Do not cover the operating or warning
labels attached to the water heater or
attempt to relocate them on the exterior
of insulation blanket.
Do not apply insulation to the top of
the water heater. This could interfere
with the safe operation of the electrical
junction box.
Do not cover the jacket access panel(s)
to the thermostat(s) and heating
element(s), or pressure and temperature
relief valve.
Inspect the insulation blanket frequently.
!WARNING: If local
codes require external
application of insulation
blanket kits the
manufacturer’s instructions
included with the kit must
be carefully followed.
Insulation Blankets
10
Installing the water heater.
For increased energy efficiency, some
water heaters have been supplied with
a 2-3/8” section of pipe insulation.
Please install the insulation, according
to the illustrations above, that best
meets your requirements.
Slip the insulation cover over the
T&P Valve through the center hole
and align the hole in the side with the
opening of the T&P Valve.
Typical top connection arrangement Typical side connection arrangement
Relief Valve Insulation Installation
! CAUTION: Ensure the
T&P Valve opening is not
obstructed by the
insulation.
Heat Trap
For increased energy efficiency, some
water heaters have been supplied with
factory installed internal or external
heat traps in the hot outlet and cold
water inlet openings.
NOTICE: Do not apply heat to the HOT
or COLD water connections. If sweat
connections are used, sweat tubing to
adapter before fitting adapter to the
water connections on heater. Any heat
applied to the water supply fittings will
permanently damage the dip tube and/
or heat traps.
Water Sensor
In order to detect the presence of unwanted
water, this water heater is supplied with a
built-in water sensing circuit. The water
sensor rope is shipped in the warranty bag
for field installation.
Remove water sensor rope from the bag
and attach to the connector located near
the lower access panel. Place the rope in
the recommended catch pan and secure to
the pan bottom with provided self adhesive
clips.
When water is detected, the electronic
control will turn off the heating elements,
flash the display backlight and turn on an
audible alarm.
Water Sensor Rope
Attachment Point
Clips
Catch Pan
11
Installation Checklist
A. Water Heater Location
B. Water Supply
C. Relief Valve
D. Wiring
❑ Close to area of heated water demand.
❑ Indoors and protected from freezing
temperatures.
❑ Area free of flammable vapors.
❑ Provisions made to protect area from water
damage.
❑ Sufficient room to service heater.
❑ Water heater completely filled with water.
❑ Air purged from water heater and piping.
❑ Water connections tight and free of leaks.
❑ Temperature and Pressure Relief Valve
properly installed and discharge line run to
open drain.
❑ Discharge line protected from freezing.
❑ Power Supply voltage agrees with water
heater rating plate.
❑ Branch circuit wire and fusing or circuit
breaker of proper size.
❑ Electrical connections tight and unit properly
grounded.
E. Water Sensor
❑ Water heater in catch pan
❑ Water sensor rope connected to heater
❑ Water sensor rope inside catch pan and
secured with clip
12
Safety Precautions
Do turn off power to water heater
if it has been subjected to over
heating, fire, flood, physical
damage.
Do Not turn on water heater
unless it is filled with water.
Do Not turn on water heater if
cold water supply shut-off valve
is closed.
If there is any difficulty in
understanding or following the
Operating Instructions or the
Care and Cleaning section, it is
recommended that a qualified
person or serviceman perform the
work.
Operating the water heater.
CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been used for a
long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE!! To dissipate such
gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink
before using any electrical appliance connected to the hot water system. If hydrogen is present, there will be an unusual sound
such as air escaping through the pipe as the water begins to flow. Do not smoke or use an open flame near the faucet at the
time it is open.
Safety Controls
The water heater is equipped with a
temperature sensor and temperature
limiting control (ECO) that is located
above the upper heating element in
contact with the tank surface. If for any
reason the water temperature becomes
excessively high, the temperature
limiting control (ECO) breaks the
power circuit to the heating element.
Once the control opens, it must be
reset manually.
CAUTION: The cause of the high
temperature condition must be
investigated by qualified service
technician and corrective action must
be taken before placing the water
heater in service again.
To reset the temperature limiting control:
Turn off the power to the water
heater.
Remove the electronic control
and insulation.
The thermostat protective cover
should not be removed.
Press the red RESET button.
Replace the insulation and
electronic control before turning
on the power to the water heater.
Reset
button
Thermostat
protective
cover
WARNING: If the water
heater has been subjected
to flood, fire, or physical
damage, turn off power and
water to the water heater.
DO NOT operate the water
heater again until it has
been thoroughly checked by
qualified service personnel.
13
Water Temperature
Time/Temperature Relationship in Scalds
Temperature Time To Produce a Serious Burn
120°F More than 5 minutes
125°F 11/2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 11/2 seconds
155°F About 1 second
Table courtesy of Shriners Burn Institute
! DANGER: There is a
hot water scald potential if
the thermostat is set too
high. Households with small
children, disabled, or
elderly persons may require
a 120°F or lower thermostat
setting to prevent contact
with HOT water.
Water Temperature Set Point
Safety and energy conservation are factors
to be considered when selecting the water
temperature setting of the water heater’s
thermostat(s). The lower the temperature
setting, the greater the savings in energy
and operating costs.
To comply with safety regulations the
electronic control is factory programmed
at 120°F or less where local codes require.
This is the recommended starting point.
Water temperatures above 125°F can
cause severe burns or death from scalding.
Be sure to read and follow the warnings
outlined in this manual and on the label
on the water heater. This label is located
on the water heater above the lower access
panel.
Mixing valves for reducing point of use
water temperature by mixing hot and
cold water in branch water lines are
available. Contact a licensed plumber or
the local plumbing authority for further
information.
The electronic control allows the water
temperature to be set from 110°F to 150°F.
The chart below may be used as a guide in
determining the proper water temperature
for your home.
14
POWERING ON WATER HEATER
SETTING WATER TEMPERATURE
LOCKING THE SCREEN
or
Lock
Icon
*Note: If screen is dimmed press any buton and release to
brighten the display before performing desired acton.
Press and hold the On/Off
buton for 3 seconds to
turn the water heater On
Reduce Water Temperature:
Press DOWN arrow untl
desired temperature is shown
on display.
Increase Water Temperature:
Press UP arrow untl desired
temperature is shown on
display.
Press and hold both arrow
butons for 3 seconds to
LOCK the control. Locking
will reduce chance of
unintentonal changes in
water temperature.
Programming the Electronic Control
15
VACATION SETTING ON
VACATION SETTING OFF
UNLOCKING THE SCREEN
Lock
Icon
HEATING STATUS
SCROLLING
DOT
When a dot scrolls
between the numbers,
this means that the
heatng element is on.
Press and hold both arrow
butons for 3 seconds to
UNLOCK the control.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
Press and hold the VACATION
buton for 3 seconds to place
the water heater in vacaton
mode. This mode will reduce
the water temperature to
save energy during tmes
when hot water is not
needed.
Press and hold the VACATION
buton for 3 seconds to
remove the water heater
from vacaton mode. This will
return the temperature
setng to the previous set
point before initatng
vacaton mode.
16
CONFIGURATION MENU
MODE
CONFIGURE
STATUS
HISTORY
PRESS TO
SELECT
ENERGY
SAVER
HIGH TEMP
DISPLAY
BEEP
INSTANCE
MODE
CONFIGURE
PRESS TO
SELECT
Press and release the
MENU/SELECT buton to
enable the configuraton
menu.
Use UP/DOWN arrow butons
to scroll through the available
configuraton setngs.
Press MENU/SELECT buton
to choose the desired menu
item. See below for further
optons.
The MODE menu is used to
change the water heater from
PERFORMANCE mode to
ENERGY SAVER mode.
Use DOWN arrow to change
the mode.
The CONFIGURE menu is used to
change additonal setngs for the
water heater performance and display
optons.
Press the DOWN arrow buton to
scroll through the available setngs.
Press MENU/SELECT buton to choose
the desired configuraton opton.
See following sheet for explanaton for
each configuraton setng.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
VERSION
INFORMATION
Programming the Electronic Control
17
CHANGE
CHANGE
SCROLL
DISPLAY
BEEP
INSTANCE
NO
-YES
PRESS TO
SELECT
HIGH TEMPERATURE
High temperature mode will
allow the water temperature to
be set above 140 degrees F.
Press the DOWN arrow to
change setng then press
SELECT.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
Display mode is used to change
the temperature displayed
from Fahrenheit to Celsius.
Press either UP or DOWN
arrow to change.
Beep mode is use to turn all
the audible alarms on and off.
Press either UP or DOWN
arrow to change.
In this mode, error alarms and
water sensor detecton alarms
will not occur.
Instance number is used to
identfy the water heater if
additonal water heaters or
devices are connected to a
joint home control system.
The number may be changed
from 1 to 16 to identfy this
water heater.
18
Programming the Electronic Control
HEAT
UPPER TEMP
LOWER TEMP
SCROLL
PRESS TO
SELECT
STATUS
HISTORY
Use DOWN arrow to scroll
through the menu. Press
MENU/SELECT buton to
actvate menu item.
HEAT will display if an element
is on or off.
Choosing UPPER or LOWER
TEMP will display the current
temperature reading for that
sensor.
History menu lists the 10 most
recent error codes.
Use the DOWN arrow to scroll
the codes.
ERROR DISPLAY
ERROR SYMBOL
History menu lists the 10 most recent
error codes.
Press the BACK/STATUS buton to show
the most recent error code. Use the
DOWN arrow to scroll the codes.
See following sheet for all error codes,
scrolling messages and recommended
acton.
*Note: If screen is
dimmed press any
buton and release
to brighten the
display before
performing desired
acton.
19
CODE SCROLLING MESSAGE DESCRIPTION/ACTION
A100 Lower temperature thermistor
failure
Electronic control has detected lower temperature sensor is bad. The problem
could be the sensor, wiring, or the control board. Please call for service.
A101 Upper temperature thermistor
failure
Electronic control has detected upper temperature sensor is bad. The problem
could be the sensor, wiring, or the control board. Please call for service.
A102 Water sensor alarm Electronic control has detected water in the drain pan. Check the pan for
water. If there is no water present, disconnect the sensor, dry and reinstall it to
reset the error.
A103 Fill tank with water Electronic control has detected no water in the tank. Please fill the tank with
water and recycle power.
A104 Emergency cut off alarm Electronic control has detected high temperature electrical cut-out device
(ECO) has been activated. Reset ECO or call for service
A105 Lower element error Electronic control has detected an error with the lower element or associated
wiring and connections. Please call for service.
A106 Upper element error Electronic control has detected an error with the upper element or associated
wiring and connections. Please call for service.
A107 Element wire routing error Call for service
A108 Lower element relay stuck on
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A109 Upper element relay stuck on
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A110 Lower temperature conversion
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A111 Upper temperature conversion
error
If this error is displayed, the control board will have to be replaced. Please
call customer service.
A500 Control Failure If this error is displayed, the control board will have to be replaced. Please
call customer service.
Error Codes for Electronic Control
ERROR CODES
CAUTION: For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic
control, heating elements or other safety devices. Refer repairs to qualified service personnel.
!
20
Care and cleaning of the water heater.
Draining the Water Heater
CAUTION: Shut off power to the
water heater before draining water.
DANGER: Before manually
operating the relief valve, make certain
no one will be exposed to the hot water
released by the valve. The water drained
from the tank may be hot enough to
present a scald hazard and should be
directed to a suitable drain to prevent
injury or damage.
In order to drain the water heater, turn off
the cold water supply. Open a hot water
faucet or lift the handle on the relief valve
to admit air to the tank.
Attach a garden hose to the drain valve on
the water heater and direct the stream of
water to a drain. Open the valve.
Routine Preventative Maintenance
Properly maintained, your water heater
will provide years of dependable trouble-
free service.
It is suggested that a routine preventive
maintenance program be established and
followed by the user.
It is further recommended that a periodic
inspection of the operating controls,
heating element and wiring should be
made by service personnel qualified in
electric appliance repair.
Most electrical appliances, even when
new, make some sound when in operation.
If the hissing or singing sound level
increases excessively, the electric heating
element may require cleaning. Contact a
qualified installer or plumbing contract to
inspect.
At least once a year, lift and release the
lever handle on the temperature pressure
relief valve, located near the top of the
water heater, to make certain the valve
operates freely. Allow several gallons to
flush through the discharge line to an open
drain.
A water heater’s tank can act as a setting
basin for solids suspended in the water.It
is therefore not uncommon for hard water
deposits to accumulate in the bottom of the
tank. It is suggested that a few quarts of
water be drained from the water heater’s
tank every month to clean the tank of these
deposits.
Rapid closing of faucets or solenoid
valves in automatic water using appliances
can cause a banging noise heard in a
water pipe. Strategically located risers in
the water pipe system or water hammer
arresting devices can be used to minimize
the problem.
The anode rod should be removed from the
water heater’s tank annually for inspection
and replaced when more than 6″ of core
wire is exposed at either end of the rod.
Make sure the cold water supply is turned
off before removing anode rod.
DANGER: Before
manually operating the
relief valve, make certain
no one will be exposed to
the danger of coming in
contact with the hot water
released by the valve. The
water may be hot enough to
create a scald hazard. The
water should be released
into a suitable drain to
prevent injury or property
damage.
NOTICE: If the
temperature and pressure
relief valve on the hot
water heater discharges
periodically, this may be due
to thermal expansion in a
closed water system.
Contact the water
supplier or your plumbing
contractor on how to
correct this. Do not plug
the relief valve outlet.
21
Care and cleaning of the water heater.
Extended Shut-Down
If the water heater is to remain idle for an
extended period of time, the power and
water to the appliance should be turned off
to conserve energy and prevent a build-up
of dangerous hydrogen gas.
The water heater and piping should be
drained if they might be subjected to
freezing temperatures.
After a long shut-down period, the
water heater’s operation and controls
should be checked by qualified service
personnel. Make certain the water heater
is completely filled again before placing
it in operation.
NOTICE: Refer to the
Hydrogen Gas Caution in
the Operating Instructions.
Anode Rod
This water heater is equipped with an
anode rod designed to prolong the life
of the glass lined tank. The anode rod is
slowly consumed, thereby eliminating or
minimizing corrosion of the glass lined
tank.
Water sometimes contains a high sulfate
and/or mineral content and together with
cathodic protection process can produce
a hydrogen sulfide, or rotten egg odor in
the heated water. Chlorination of the water
supply should minimize the problem.
NOTICE: Do not remove
the anode rod from the
water heater’s tank,
except for inspection
and/or replacement, as
operation with the anode
rod removed will greatly
shorten the life of the glass
lined tank and will exclude
warranty coverage.
22
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
CAUTION: For your safety DO NOT attempt repair of electrical wiring, temperature sensor, electronic
control, heating elements or other safety devices. Refer repairs to qualified service personnel.
!
Problem Possible Causes What To Do
Rumbling noise Water conditions in your home
caused a build up of scale or
mineral deposits on the heating
elements.
● Remove and clean the heating elements.
Relief valve
producing popping
noise or draining
Pressure build up caused by
thermal expansion in a closed
system.
● This is an unacceptable condition and must be corrected.
Contact the water supplier or plumbing contractor on
how to correct this. Do not plug the relief valve outlet.
Rattling noise
during periods
of water usage
Internal heat trap fittings in
operation.
● This is normal for heat trap fittings when in operation
and does not indicate a need for service.
Not enough or
no hot water
Water usage may have exceeded
the capacity of the water heater.
● Wait for the water heater to recover after an abnormal
demand.
A fuse is blown or a circuit
breaker tripped.
● Replace fuse or reset circuit breaker.
Electric supply may be off. ● Make sure electric supply to water heater and disconnect
switch, if used, are in the ON position.
The thermostat may be set set
too low.
● See the Temperature regulation of the water heater sec-
tion of this manual.
Leaking or open hot water
faucets.
● Make sure all faucets are closed.
Electric service to your home
may be interrupted.
● Contact the local electric utility.
Improper wiring. ● See the Installing the water heater section of this
manual.
Manual reset limit (ECO). ● See the Temperature regulation of the water heater sec-
tion of this manual.
Cold water inlet temperature
may be colder during the winter
months.
● This is normal. The colder inlet water takes longer to
heat.
Water is too hot The thermostat is set too high. ● See the Temperature regulation of the water heater sec-
tion of this manual.
Cannot set
above 140°F
Electronic control high temp
configuration set to NO.
● See configuration menu section on programming the
electronic control.
23
Replacement Parts.
For 20–120 gallon models with single and double elements.
Instructions For Placing a Parts Order
Address parts orders to the distributor or
store where the heater was purchased.
All parts orders should include:
The model and serial number of the
water heater from the rating plate.
Specify voltage and wattage as
marked on the rating plate.
Part description (as noted below) and
number of parts desired.
! CAUTION: For your safety DO NOT
attempt repair of electrical wiring,
thermostat(s), heating elements or other
operating controls. Refer repairs to qualified
service personnel.
Some models may have
been supplied with
External heat traps
in lieu of Internal heat traps
Electronic
Control
Cavity insulation
Upper thermostat protective cover
ECO with
upper sensor
Jacket access panel
Thermostat
bracket
Drain valve
Lower
sensor
Heating Element
Heating element gasket
Plate cover
Junction box cover
Anode rod
Dip tube gasket
Dip tube / internal heat trap
Temperature
&
Pressure Relief
Valve
Internal heat trap
Internal heat trap
gasket
Upper thermostat bracket Heating element
Heating element gasket
Water Sensor Connector
24
Cavity Insert Instructions
The following instructions are intended for
qualified service personnel ONLY, and should only
be done when necessary.
In order to replace the thermostat or heating element,
remove the cavity insert crossbar by following the
instructions below:
Turn off the power to the water heater.
Remove the jacket access panel or electronic control
and insulation.
Rotate the crossbar up and down until it breaks away
from the remainder of the cavity insert.
(See illustration to the left)
Discard the crossbar. It cannot and need not be
replaced.
Replace the temperature sensor and/or element as
necessary.
Replace the insulation and jacket access panel/
electronic control before turning on the power to the
water heater.
NOTICE: The cavity insert crossbar is necessary for
the manufacturing process only. The removal of the
crossbar will not interfere with the operation of the
water heater.
25
Wiring Diagram
This water heater is wired as indicated in the schematic below. Use only a 2 wire power
feed with ground connection for this water heater.
26
Notes:
27
Notes:
28
IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if it
requires adjustment, repair, or routine maintenance, it is suggested that you
first contact your installer, plumbing contractor or previously agreed upon
service agency. In the event the firm has moved, or is unavailable, refer
to the telephone directory, commercial listings or local utility for qualified
service assistance.
2. Should your problem not be solved to your complete satisfaction, you
should then contact the Manufacturer’s National Service Department at
the following address:
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-866-279-4566.
When contacting the manufacturer, the following information will be requested:
a. Model and serial number of the water heater as shown on the rating plate
attached to the jacket of the heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed
service on the water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your
problem.
10/17 FORM NO. THD-PPE12 N Rev. 7
PERFORMANCE PLATINUM
High Efficiency
40, 50 and 55-Gallon Capacities
240 Volt AC/Single Phase
LEED Point = 1
See specifications chart on back.
PERFORMANCE PLATINUM™ High Efficiency electric
water heaters are engineered for longer life,
high performance and lower operating cost
Efficiency
.92 - .93 UEF
Dual 4500 or 5500 watt stainless
steel heating elements on models
with PlusOne™ Water Management
System
Dual 4500 watt copper heating
elements on 50-gallon tall and
40-gallon medium models without
PlusOne™ Water Management
System
Performance
FHR: 55 - 72 gallons, based on
gallon capacity
Recovery: 21 to 25 GPH at a 90° F
rise, depending on model**
PlusOne™ Water
Management
System
Simple easy to read
diagnostics
Controls multiple operating modes
Digital thermostat setting
Leak detection with audible alarm
EcoNet® enabled for
integration with home
automation, energy
management and
demand response systems
Longer Life
Premium grade anode rod provides
long-lasting tank protection
Self Cleaning
Fights sediment build-up
Saves energy
Features
High performance and lower
operating cost
Compliant with many electric utility
incentive programs
Electric junction box located above
heating elements for easy installation
Over-temperature protector cuts
off power in excess temperature
situations
Plus…
Durable brass drain valve
Temperature and pressure relief
valve included
Low lead compliant
Warranty
12-Year limited warranty for tank
and parts, 3-year full in-home labor
warranty*
*See written warranty for complete details
Units meet or exceed ANSI requirements and have
been tested according to D.O.E. procedures. Units
meet or exceed the energy efficiency requirements
of NAECA, ASHRAE standard 90, ICC Code and all
state energy efficiency performance criteria.
Fuel Type Description
Nominal
Gallon
Capacity
Rated
Gallon
Capacity
Model
Number
Recovery
in G.P.H.
90° F Rise
First Hour
Rating
G.P.H.
Tank
Height
A
Height to
Water Conn.
B
Diameter
C
Ship
Weight
(LBS.)
Uniform
Energy Factor
(UEF)
With PlusOne™ Management System
Electric Tall 55 55 XE55T12EC55U0 25 72 57 59-3/4 22-1/4 128 0.93
Electric Tall 55 55 XE55T12EC45U0 21 72 57 59-3/4 22-1/4 128 0.92
Electric Tall 50 45 XE50T12EC55U1 25 63 58-3/8 61-5/8 20-1/4 121 0.93
Electric Tall 50 45 XE50T12EC45U0 21 63 58-3/8 61-5/8 20-1/4 121 0.93
Electric Medium 50 45 XE50M12EC55U1 25 63 48 50-1/2 22-1/4 127 0.93
Electric Medium 50 45 XE50M12EC45U0 21 63 48 50-1/2 22-1/4 127 0.93
Electric Medium 40 36 XE40M12EC55U1 25 55 48-3/8 50-1/2 20-1/4 106 0.93
Electric Medium 40 36 XE40M12EC45U0 21 55 48-3/8 50-1/2 20-1/4 106 0.93
Standard Without PlusOne™ Management System
Electric Tall 50 45 XE50T12ST45U1 21 63 58-5/8 61-5/8 20-1/4 121 0.93
Electric Medium 50 45 XE50M12ST45U1 21 59 48 50-1/2 23 132 0.93
Electric Medium 40 36 XE40M12ST45U1 21 54 48-1/4 50-1/4 20-1/4 106 0.93
High Efficiency Specifications
10/17 FORM NO. THD-PPE12 N Rev. 7
In keeping with its policy of continuous progress and product improvement, Rheem reserves the right to make changes without notice.
Rheem Water Heating • 1115 Northmeadow Parkway, Suite 100
Roswell, Georgia 30076 • www.rheem.com
CDIAMETER
A
B
HOTWATERCONNECTION COLD
WATERCONNECTION
ANODE
ROD
RELIEF VALVE
CONNECTION
8"
WATER CONNECTIONS ALL 3/4" N.P.T.
**Recovery = wattage/2.42 x temp. rise °F.
Example: 5500W = 25 GPH
2.42 x 90°
Uniform Energy Factor and rated gallon capacity based on Department of Energy (DOE) requirements.
• Heaters furnished with standard 240 volt AC, single phase non-simultaneous wiring, and 4500 or 5500 watt upper and lower heating elements.
* *Recovery calculations used are based on 5500 watt elements used in non-simultaneous operation.
LEED Point = 1
10/17 FORM NO. THD-PPE12 N Rev. 7
PERFORMANCE PLATINUM
High Efficiency
40, 50 and 55-Gallon Capacities
240 Volt AC/Single Phase
LEED Point = 1
See specifications chart on back.
PERFORMANCE PLATINUM™ High Efficiency electric
water heaters are engineered for longer life,
high performance and lower operating cost
Efficiency
.92 - .93 UEF
Dual 4500 or 5500 watt stainless
steel heating elements on models
with PlusOne™ Water Management
System
Dual 4500 watt copper heating
elements on 50-gallon tall and
40-gallon medium models without
PlusOne™ Water Management
System
Performance
FHR: 55 - 72 gallons, based on
gallon capacity
Recovery: 21 to 25 GPH at a 90° F
rise, depending on model**
PlusOne™ Water
Management
System
Simple easy to read
diagnostics
Controls multiple operating modes
Digital thermostat setting
Leak detection with audible alarm
EcoNet® enabled for
integration with home
automation, energy
management and
demand response systems
Longer Life
Premium grade anode rod provides
long-lasting tank protection
Self Cleaning
Fights sediment build-up
Saves energy
Features
High performance and lower
operating cost
Compliant with many electric utility
incentive programs
Electric junction box located above
heating elements for easy installation
Over-temperature protector cuts
off power in excess temperature
situations
Plus…
Durable brass drain valve
Temperature and pressure relief
valve included
Low lead compliant
Warranty
12-Year limited warranty for tank
and parts, 3-year full in-home labor
warranty*
*See written warranty for complete details
Units meet or exceed ANSI requirements and have
been tested according to D.O.E. procedures. Units
meet or exceed the energy efficiency requirements
of NAECA, ASHRAE standard 90, ICC Code and all
state energy efficiency performance criteria.
Fuel Type Description
Nominal
Gallon
Capacity
Rated
Gallon
Capacity
Model
Number
Recovery
in G.P.H.
90° F Rise
First Hour
Rating
G.P.H.
Tank
Height
A
Height to
Water Conn.
B
Diameter
C
Ship
Weight
(LBS.)
Uniform
Energy Factor
(UEF)
With PlusOne™ Management System
Electric Tall 55 55 XE55T12EC55U0 25 72 57 59-3/4 22-1/4 128 0.93
Electric Tall 55 55 XE55T12EC45U0 21 72 57 59-3/4 22-1/4 128 0.92
Electric Tall 50 45 XE50T12EC55U1 25 63 58-3/8 61-5/8 20-1/4 121 0.93
Electric Tall 50 45 XE50T12EC45U0 21 63 58-3/8 61-5/8 20-1/4 121 0.93
Electric Medium 50 45 XE50M12EC55U1 25 63 48 50-1/2 22-1/4 127 0.93
Electric Medium 50 45 XE50M12EC45U0 21 63 48 50-1/2 22-1/4 127 0.93
Electric Medium 40 36 XE40M12EC55U1 25 55 48-3/8 50-1/2 20-1/4 106 0.93
Electric Medium 40 36 XE40M12EC45U0 21 55 48-3/8 50-1/2 20-1/4 106 0.93
Standard Without PlusOne™ Management System
Electric Tall 50 45 XE50T12ST45U1 21 63 58-5/8 61-5/8 20-1/4 121 0.93
Electric Medium 50 45 XE50M12ST45U1 21 59 48 50-1/2 23 132 0.93
Electric Medium 40 36 XE40M12ST45U1 21 54 48-1/4 50-1/4 20-1/4 106 0.93
High Efficiency Specifications
10/17 FORM NO. THD-PPE12 N Rev. 7
In keeping with its policy of continuous progress and product improvement, Rheem reserves the right to make changes without notice.
Rheem Water Heating • 1115 Northmeadow Parkway, Suite 100
Roswell, Georgia 30076 • www.rheem.com
CDIAMETER
A
B
HOTWATERCONNECTION COLD
WATERCONNECTION
ANODE
ROD
RELIEF VALVE
CONNECTION
8"
WATER CONNECTIONS ALL 3/4" N.P.T.
**Recovery = wattage/2.42 x temp. rise °F.
Example: 5500W = 25 GPH
2.42 x 90°
Uniform Energy Factor and rated gallon capacity based on Department of Energy (DOE) requirements.
• Heaters furnished with standard 240 volt AC, single phase non-simultaneous wiring, and 4500 or 5500 watt upper and lower heating elements.
* *Recovery calculations used are based on 5500 watt elements used in non-simultaneous operation.
LEED Point = 1