HomeMy WebLinkAbout2008-07-15 Support Documentation Town Council Evening Session PART 4 OF 4
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1Nhv We Are
The genesis for the decision to found Reach Advisors was James's frustration as a buyer of market research when he worked for a leading advertising agency. Despite
tapping into a rather significant market research budget that acquired the services of the
best market research firms in America, he simply could not find a firm that could deliver
insight that was truly strategic and grounded in operational reality and where the end
product was actionable results, rather than just another research report.
At Reach Advisots, we're in the business of turning insight into action. We ask our
clients to measure our work by increased market share and revenue, the ultimate
justification for any research or strategy project, and we work together with clients to
make sure that happens.
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Who We Are
James Chung leads Reach Advisors, and will be heavily involved with this engagement.
James founded Reach Advisors in 2001 following a successful career in targeted
marketing and research. Prior to Reach Advisors, James founded a targeted marketing
services and research firm serving high-income professionals that he subsequently sold
to a Fortune 200 information services firm. Earlier in his career, James served one of
the world's largest consumer marketers while at their lead US ad agency, running the
` efforts in four areas: advising the head of US media on emerging shifts in media
channels and technology-enabled communications, super-heavy-user segment
marketing, local promotional overlay to support the $500 million national media plan, and
post-campaign analysis. James' first job was the creation of one of the largest student
group ski tour packagers feeding into Coforado while he was in high school, work that
paid for much of his college expense. James has a BA and MBA from Harvard
University.
His insights are shared frequently in industry conference presentations, with recurring
appearances at the conferences for the National Ski Areas Association, New England
Winter Sports Summit, Eastern Ski Writers Association and the North American
Snowsports Journalist Association, Urban Land Institute, Big Builder, etc. His work is
published widely in media outlets, with multiple appearances in Ski Area Management,
National Ski Areas Association Joumal, Robb Report Vacation Homes, Lodging
, Hospitality, Travel + Leisure, Sports lllustrated, Golfweek, The New York Times, USA
, Today, TIME, Business Week, American Demographics, Brandweek, NBC Nightly
News, etc:
James serves as a judge for the National Ski Areas Association's Marketing Awards and
Guest Service Awards. He recently started spending his Saturdays as ski instructor at a
local teaching mountain. Despite being tied to work and life within school vacation
calendars and a traditional suburban environment in New York, his four-year-0Id and
seven year-old children still log 40+ ski days spread across five states each year. And if
, you were to ask his seven-year-0Id son what is his single favorite resort of the 20 that
he's skied, you would be rather pleased.
Sally Johnstone has been a Senior Consultant at Reach Advisors since 2006, and will
work closely with James Chung on this project. Her client work is focused on mountain
resort operators, resort real estate developers and master planned communities. Prior
, to joining Reach Advisors, she spent over a decade in ski resort marketing management at some of the most successful resorts across the Northeastern US. Before that she
was a self-admitted ski bum who fell in love with the mountains for the summers as
much as the winters.
Her volunteer experience includes six years in leadership positions for the Berkshire
Visitors Bureau of Massachusetts, as well as work with WinterKids in Portland, Maine, .
and the Massachusetts Ski Areas Association. She has presented at National Ski Areas
Association conferences and writes feature articles for the NSAA Journat and Ski Area
, Managemenf Magazine. She has lead groundbreaking industry-wide studies on women,
families and skiing, as well as on consumer attitudes about and consumption of ski and
snowboard school products. She is currently leading a strategy and repositioning study
for the new leadership at the National Ski Patrol, and is a former PSIA Level 2 instructor. -
She earned her BA from the University of Buffalo and MBA from the University of
Massachusetts. Sally has a three-year-old son who spends his winters on snowshoes
and summers on his very tiny mountain bike.
At Reach Advisors, the senior principals personally field the research and drive the
analysis for our engagements. While this. is not an efficient model for basic market
research engagements, which we do not take on, it is a particularly effective structure for
challenging client issues that require senior-level experience and judgment throughout
the process. While the firm includes two part-time support staff who focus on
administrative support, the bulk of client work is driven by the senior principals.
In addition to James and Sally, Reach Advisors includes a third professional staff
member, Susie Wilkening. While James and Sally would conduct almost all of the work
on this engagement, this other Senior Consultant at Reach Advisors might be involved in
a support role on issues related to another perceptual analysis study that she is leading,
for the Smithsonian Institution, examining younger audiences who are destination
visitors.
'
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The Gondola Sneech .
Reach Advisors is a marketing strategy and research firm focused on emerging
shifts in how affluent Americans live, play and buy. Much of the work of Reach
Advisors is conducted for mountain resort operators, resort real estate
developers, master planned communities, and non-profit community institutions
such as land conservancies and museums.
Given the client base of the frm, we have a unique expertise in research and
marketing involving affluent households in the top 5%, 1% of 1and 1/10`h of
1% in income. and wealth.
The work of Reach Advisors combines innovative quantitative and qualitative
~ research methodologies, probing analysis of demographic and consumer
behavior data, and strong strategic and tactical grounding to deliver insight that
can be translated into results.
Our client work typically covers issues including:
• Market definition, competitive landscape analysis, and market gap identification • Product definition and brand perception by internal and external
audiences
• Assessment of the guest experience,. expectations, and levers to drive
repeat visitation
• Analysis of consumer decision-making processes and marlceting
effectiveness
• Insight into emerging shifts in attitudes and actions toward community,
. lifestyle and leisure time
• Demographic and psychographic segmentation '
• Demographic and generational analysis to assess marketplace shifts and
long-term trends
• Brand positioning and marketing strategy that drives decisions with higher
confidence and greater impact
,