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2010-06-01 Agenda and Support Documentation Town Council Evening Session
VAIL TOWN COUNCIL EVENING SESSION AGENDA +` T (TF Via' VAIL TOWN COUNCIL CHAMBERS 75 S. Frontage Road W. Vail, CO 81657 6:00 P.M., JUNE 1, 2010 NOTE: Times of items are approximate, subject to change, and cannot be relied upon to determine at what time Council will consider an item. 1. ITEM /TOPIC: Citizen Participation. (15 min.) PRESENTER(S): Public 2. ITEM /TOPIC: Vail Youth Recognition Award Presentation. (10 min.) PRESENTER(S): Scott O'Connel / Kim Newbury BACKGROUND: Youth recognition winners Riley Ebel of Vail Mountain School and Valeria Rivero of Battle Mountain High School each will receive a $1,000 college scholarship. Youth recognition winners were selected based upon academic excellence; involvement in athletics, civic activities, fine or the performing arts; and how they exemplify ideals that set standards for other students in all facets of their lives. 3. ITEM /TOPIC: Town Manager's Report. a. Revenue Update. b. Construction Update. (15 min.) PRESENTER(S): Stan Zemler 4. ITEM /TOPIC: Consent Agenda. a. Approval of 05.04.10 & 05.18.10 Town Council Minutes. (5 min.) 5. ITEM /TOPIC: Presentation of 2009 audited financial statement. (15 min.) PRESENTER(S): Michael Jenkins, McMahan and Associates, LLC ACTION REQUESTED OF COUNCIL: The 2009 audited financial statements are presented for Council information; no action is requested. BACKGROUND: In accordance with section 9.11 of the Vail Town Charter, an independent audit shall be made of all town accounts at least annually. The audit shall be conducted by certified public accountants and copies made available for public inspection at the municipal building. The 2009 audit was conducted by McMahan and Associates, LLC. Michael N. Jenkins, C.A., C.P.A., and a principal of the firm will present the results of the 6/1/2010 audit to the Council and the public. STAFF RECOMMENDATION: None - Information only. 6. ITEM /TOPIC: Results of the 2010 Town of Vail Community Survey. (60 min.) PRESENTER(S): Chris Cares, Suzanne Silverthorn ACTION REQUESTED OF COUNCIL: Review the survey results and determine if additional follow up is needed. BACKGROUND: During the spring of 2010 the Town of Vail conducted a community survey similar to efforts conducted in the past. It consisted of questionnaires completed by full- and part -time town residents, property owners and business owners to evaluate opinions on a variety of issues. Using survey techniques that permit comparisons to past research, the town employed a combination of Web and mail -based surveys to gather opinions from the community. The purpose of the surveys was to evaluate respondents' level of satisfaction with respect to a full range of services and to gather opinions on selected issues currently facing the town. Similar questions have been posed to Vail part -time and year -round residents on a periodic basis since 1987. The 2010 survey was designed to permit comparisons to past results, as well as to provide new insights on a variety of topics of current interest. 7. ITEM /TOPIC: Strategy for addressing Town of Vail parking deficit. (90 min.) PRESENTER(S): Greg Hall / Stan Zemler ACTION REQUESTED OF COUNCIL: Review the material presentated and provide direction on the recommended strategy and next steps to address additional parking in Vail. BACKGROUND: Overflow parking has always occurred in Vail; however, the last ten years this overflow parking has been at levels above the town's goal of 15 days per ski season. The Town Council has adopted priorities to address the parking problem as well as enhance the guest experience. The town staff has provided over the last year, locations of all public spaces (supply) and the use of these spaces (demand). Various parking solutions have been presented that have included both structured parking as well as surface parking at Ford Park, plus additions to the Lionshead Parking Structure, and improvements to both the north and south frontage roads. The staff has now analyzed the various parking solutions and determined a recommended solution and next steps necessary to proceed in providing a parking solution. STAFF RECOMMENDATION: Incrementally add surface parking at Ford Park and the adjacent frontage road, make improvements to the north frontage road in West Vail and adjacent to Middle Creek. This recommendation comes with some challenges, and to further refine the solution, a set of next steps have been outlined to proceed forward. 8. ITEM /TOPIC: A request to proceed through the development review 6/1/2010 process with a proposal to construct private improvements on the Town of Vail owned Eaton Plaza a Part of Lot C, Block 5C, Vail Village Filing 1, generally located adjacent to the Hong Kong Cafe Building at 250 Gore Creek Drive, and setting forth details in regard thereto. (15 min.) PRESENTER(S): Bill Gibson, Planner and TJ Brink, Applicant ACTION REQUESTED OF COUNCIL: As the property owner, the Town Council may approve, approve with conditions, or deny the applicant's request for property owner authorization to proceed through the Town's development review process. BACKGROUND: The applicant, Four Seasons, is requesting permission to proceed through the development review process with a proposal to construct a new entry stair and ramp on the south side of the Hong Kong Cafe Building. The proposed ramp will create a more accessible entrance to the building at the plaza level to facilitate the operation of the Four Season's ski concierge service approved in this location by the Town Council on July 21, 2009. The applicant can not proceed with a development application without first obtaining the Town Council's authorization for the proposed construction on the Town owned parcel. STAFF RECOMMENDATION: Staff recommends the Vail Town Council approves the applicant's request. 9. ITEM /TOPIC: Memorandum discussing the Town of Vail Council's options concerning regulation of medical marijuana centers, infused product manufacturers and optional premises cultivation operations. (15 min.) PRESENTER(S): George Ruther / Matt Mire ACTION REQUESTED OF COUNCIL: Staff requests the Town Council provide direction on how to proceed with the regulation of Medical Marijuana Dispensaries, Infused Product Manufacturers and Optional Premises Cultivation Operations. BACKGROUND: In November 2000, Coloradans passed Amendment 20, legalizing the use of medical marijuana. As a result, Medical Marijuana Dispensaries (MMDs) are currently operating statewide in many municipalities. Until recently, the State had deferred to local jurisdictions the authority to regulate MMDs, typically through business licensing, nuisance and zoning regulations. On January 19, 2010, the Town Council imposed a temporary moratorium of one hundred eighty (180) days on the processing of any application for an MMD within the Town of Vail. This moratorium expires on July 18, 2010. Now, with House Bill 10 -1284 likely becoming state law very soon, local jurisdictions will be permitted to either regulate or simply prohibit MMDs, Infused Product Manufacturers and Optional Premises Cultivation Operations. (See attached staff memorandum) STAFF RECOMMENDATION: Staff requests the Town Council provide direction on how to proceed with the regulation of Medical Marijuana Dispensaries, Infused Product Manufacturers and Optional Premises Cultivation Operations. 10. ITEM /TOPIC: Discussion /recommendation for approval of Guaranteed 6/1/2010 Maximum Price (GMP) based on 100% Construction Documents for the West Vail Fire Station. Staff will address additional costs based on minor scope changes and provide info on value engineering items. (15 min.) PRESENTER(S): Adam Williams - ARC Integrated Program Management; Mark Miller ACTION REQUESTED OF COUNCIL: TOV Staff /Owners Rep are asking for approval to award the construction contract for the West Vail Fire station to Drahota Commercial LLC, at a GMP not to exceed $4,264,280. BACKGROUND: See attached memo from ARC Integrated Program Management. STAFF RECOMMENDATION: Approve /authorize award of the construction contract for the West Vail Fire Station to Drahota Commercial LLC, at a GMP not to exceed $4,264,280. 11. ITEM /TOPIC: Adjournment (10:15 p.m.). 6/1/2010 'OWN OF VAM . VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Vail Youth Recognition Award Presentation. PRESENTER(S): Scott O'Connel / Kim Newbury BACKGROUND: Youth recognition winners Riley Ebel of Vail Mountain School and Valeria Rivero of Battle Mountain High School each will receive a $1,000 college scholarship. Youth recognition winners were selected based upon academic excellence; involvement in athletics, civic activities, fine or the performing arts; and how they exemplify ideals that set standards for other students in all facets of their lives. 6/1/2010 'OWN OF VAM . VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Town Manager's Report. a. Revenue Update. b. Construction Update. PRESENTER(S): Stan Zemler 6/1(2010 'OWN OF VAM . VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Consent Agenda. a. Approval of 05.04.10 & 05.18.10 Town Council Minutes. ATTACHMENTS: 05.04.10 Minutes 05.18. 10 Minutes 6/1/2010 Vail Town Council Meeting Minutes Tuesday, May 4, 2010 6:00 P.M. Vail Town Council Chambers The regular meeting of the Vail Town Council was called to order at approximately 6:00 P.M. by Mayor Dick Cleveland. Members present: Dick Cleveland, Mayor Kevin Foley Kim Newbury Kerry Donovan Susie Tjoseem Margaret Rogers Not present: Andy Daly Staff Members: Stan Zemler, Town Manager Matt Mire, Town Attorney Pam Brandmeyer, Assistant Town Manager The first item on the agenda was Citizen Participation. Vail Homeowner's Association representative Jim Lamont addressed the issue of transit flow in the proposed LionsHead transit center. He then expressed concern about the availability of public comment on public parking. The second item on the agenda was the Town Manager's Report. a. Revenue Update. Finance Director Judy Camp announced that when all sales tax returns are received for the month of March, collections for the month are expected to be $2,673,056, up 8.4% from budget and 6.7% from last year. March 2010 is the first month since August 2008 to show a year- over -year increase in collections (with the exception of April 2009, when Easter was in April and the monthly increase was more than offset by shortfalls in March that year). Year -to -date sales tax collections are expected to be up 2.8% from budget and up 1.2% from last year. Inflation as measured by the consumer price index was up 2.3% in March compared to March 2009. Lift tax collections through March of $2,228,755 are up 5.1 % from last year. Season -to -date revenue, with April still to come, is $2,818,154, up 1.5% from last season. The 2010 annual budget 6/1/2010 1 4 -1 -i totals $3,115,000, an increase of 2.2% over full -year 2009. Preliminary information shows parking revenue of $3.5 million for the first four months of the year and $4.9 million for the 2009/2010 ski season. 2010 revenue is down 1.1 % from this point in time last year and ski season is down 7.7% from 2008/2009. The full -year budget for 2010 is $5.4 million, an increase of 9.2% over full -year 2009. If no changes are made to the parking program for winter 2010/2011, a shortfall of approximately $0.5 million versus budget can be anticipated. Construction permit revenue through April 27 totals $148,129 including $70,699 from major redevelopment projects compared with $146,290 from major projects at this time last year. Revenue from non -major projects is up 28% from 2009 due to a number of additions and remodels. The 2010 budget for construction permit fees is $425,000 with year -to -date revenue about $38,000 higher than expected in the first four months of the year. Use tax collections as of April 27, 2010, total $374,478 compared with just $79,500 at this time last year and $62,000 budgeted. Major redevelopment projects including the Ramshorn and First Chair contributed $235,724 or 63% of the total. Several remodel projects including additions to units at Vail Village Inn and Vail Mountain Lodge and remodels at Millrace Condos, the Antlers, and Vail Point also paid use tax in 2010. No comparable activity occurred in the first four months last year. Year -to -date use tax collections are already 75% of the full -year budget of $500,000. Through the end of April, $30,936 has been collected for recreational amenities fees including First Chair as well as several smaller projects that added square footage. The annual budget of $10,000 has been exceeded by $20,936. These funds are included in the Real Estate Transfer Tax Fund with their use restricted to providing recreational amenities. Unbudgeted revenue of $99,617 has been collected for housing fee -in -lieu payments for projects including the Ramshorn, Vail Mountain Lodge and others. Use of these funds is restricted to housing programs. RETT collections through April 28, 2010, total $1,371,243, up 15% from budget and more than double this time last year. Approximately $487,265 of the 2010 sales are from major redevelopment projects including Arrabelle, Landmark, Lions Square Lodge North, Manor Vail, Mountain View, Vail Plaza Hotel, and the first unit to close at Solaris. Collections not related to major redevelopment projects total $883,978 compared with $330,249 through April of 2009. The full -year budget for RETT is $4,283,000. "We are starting to see changes in the economy that are having a positive impact on revenue... This is the first month since August of 2008 that we have had a year over year increase." During a pause for public comment Jim Lamont asked for a financial reporting that showed an aggregate revenue stream. The third item on the agenda was the Consent Agenda. a. Approval of 04.06.10 & 04.20.10 Town Council Minutes. Foley moved to approve the consent agenda without amendments with Rogers seconding. The motion passed unanimously, 6 -0. 2 6/1/2010 4 -1 -2 The fourth item on the agenda was the West Vail Fire station site stabilization (shoring and retaining wall construction) and preliminary foundation work. Adam Williams (ARC Integrated Program Management) and Fire Chief Mark Miller requested approval from Council to release the award of the site stabilization (shoring and retaining walls) and preliminary foundation work subcontracts based off the 95% Construction Documents in order to allow critical work to begin while the remainder of the documents are finalized and bid. Engineering design for this work has already been completed and the town had bid the scope to the subcontracting community and received competitive pricing and good value. Miller then recommended Council (through the Town Manager) allow Drahota Construction to award up to $425,000 of local subcontracts for the site stabilization /preliminary foundation work in order to save valuable time and stay on budget by maintaining the current construction schedule. Rogers moved to approve the request with Newbury seconding. The motion passed unanimously, 6 -0. The fifth item on the agenda was a LionsHead Transit Center Update. Lou Bieker of 4240 Architecture asked Council to listen to a presentation by the design team and staff, ask questions, provide comment, and affirm direction of the design so the proposed design may continue through the PEC and DRB process for approval. The town and the Vail Reinvestment Authority (VRA), are in the process of completing design development (DD) and entitlements for the LionsHead Transit Center Project in response to past planning efforts. The VRA contracted with the 4240 Architecture Team to complete this design. Bieker told Council about progress on the redesign of a new transit center at the LionsHead parking structure. The improvements, scheduled to be done this year, include improvements to South Frontage Road, the intersection of the frontage road and East LionsHead Circle, and a new skier drop -off area. The improvements also include new walkways and a new information and waiting area to accommodate transit riders. Beiker said that given current labor rates and material prices, the cost estimates for the entire project have come down by about $1 million. The project's price tag is now roughly $14 million for work this 2010 -11. Construction is expected to start in August and be finished by December. Cleveland said, "I like this building because it is simple, elegant and functions." Council said they were impressed with the design. Foley and Tjossem encouraged replanting six Blue Spruce trees (located on the southwest corner of the structure) proposed to be removed in order to facilitate the project. During a pause for public comment Jim Lamont said the architecture was a theme that was well worth pursuing. Tjossem said she did not believe the current Vail Recreation District (VRD) programming fit into the proposed project. Council discussed enlarging the auxiliary building to possibly facilitate additional restrooms and ski storage. The sixth item on the agenda was the First reading of Ordinance No. 6, Series of 2010, an ordinance repealing and re- enacting Ordinance No. 13, Series of 1986, 3 6/1/2010 4 -1 -3 amending the approved development plan and requirements for site coverage, landscaping, setbacks, and gross residential floor area for Special Development District No. 15, Bishop Park, in accordance with Section 12 -9A- 10, Amendment Procedures, Vail Town Code, to allow for the construction of a residential addition (patio enclosure) to the North side of Unit 8, Bishop Park, located at 63 Willow Place/ Lots 1 & 2, Block 6, Vail Village Filing 1. Planner Rachel Fried explained Special Development District No. 15, Bishop Park, was established by Ordinance No. 13, Series of 1986. At that time, the purpose of the SDD was to allow for an increase in development potential while providing the public benefit of financial support for the public stream walk. Since the establishment of SDD No. 15, there have not been any amendments to the SDD. On April 12, 2010, the PEC made a recommendation of approval, with conditions, to the Vail Town Council which would allow the enclosure of a ground level deck. Foley moved to approve the ordinance Newbury seconding. The motion passed unanimously, 6 -0. The seventh item on the agenda was the First Reading of Ordinance No. 7, Series of 2010, an ordinance repealing and re- enacting Ordinance No. 12, Series of 2003, amending and reestablishing the approved development plan and density control requirements for Special Development District No. 37, Tivoli Lodge, in accordance with Section 12- 9A -10, Amendment Procedures, Vail Town Code, to allow for the conversion of meeting space to an accommodation unit at the Tivoli Lodge, located at located at 386 Hanson Ranch Road/ Lot E, Block 2, Vail Village 5th Filing. Due to a predetermined conflict of interest (employment at the Tivoli Lodge) Newbury recused herself from the item and left the Council Chambers. On April 26, 2010, the PEC forwarded a recommendation of approval to the Vail Town Council for Ordinance No. 7, Series of 2010. Rogers moved to approve the ordinance with Foley seconding. The motion passed unanimously, 5 -0. Foley then asked for a site visit to the property during the next Work Session. The eighth item on the agenda was the First reading of Ordinance No. 8, Series of 2010, an ordinance amending Section 12- 14 -20, Commercial Core Construction, Vail Town Code, to allow for the extension of the commercial core temporary construction signage for businesses. Planner Rachel Friede explained these regulations facilitated the installation of temporary construction mitigation signs and fencing within the town's commercial areas to lessen the impact of redevelopment construction on the town's businesses, residents, and guests. These regulations were originally set to expire on April 1, 2008, but were extended to April 1, 2010 by Ordinance No. 4, Series of 2008. On April 26, 2010, the PEC forwarded a recommendation of approval to the Vail Town Council for Ordinance No. 8, Series of 2010 by a vote of 6 -0 -0. 4 6/1/2010 4 -1 -4 Donovan moved to approve the ordinance with Rogers seconding. The motion passed unanimously, 6 -0. The ninth item on the agenda was First Reading of Ordinance No. 10, Series of 2010, an ordinance amending Title 11, Sign Regulations, Vail Town Code, pursuant to Section 11 -3 -3, Prescribed Regulation Amendment, Vail Town Code, to allow for additional movie theater, bowling alley, and public parking on private property signage, and to define the term first floor for the purposes of calculating allowable sign area. On April 12, 2010, the PEC voted 6 -0 -0 to forward a recommendation of approval, with modifications to Council for the proposed amendments to the Town's Sign Regulations. The PEC's recommended modifications to the Sign Regulation amendments have been incorporated into Ordinance No. 10, Series of 2010. The PEC recommended Council approve Ordinance No. 10, Series of 2010, on first reading. Rogers moved to approve the ordinance with Tjossem seconding. The motion passed 5 -1, with Donovan opposed. The tenth item on the agenda was the Second reading of Ordinance No. 3, Series of 2010, an ordinance amending Section 14 -10 -5, Building Materials and Design, Vail Town Code, pursuant to Section 14 -1 -3, Administration of Standards, to allow for changes to the solar panel regulations. On January 25, 2010, the PEC forwarded a recommendation of approval, with modifications, for changes to both the LionsHead Redevelopment Master Plan and the Development Standards of the Vail Town Code. The modifications, which are reflected in the proposed language in the Ordinance and Resolution, are as follows: The definition of solar panel shall be revised to be more specific to solar panels and not the broader definition of solar collectors. The phrase "and shall not exceed the height of adjacent roof ridges" shall be stricken from the proposed language. On February 16, 2010, the Vail Town Council approved Ordinance No. 3, Series of 2010, upon first reading, with a vote of 4 -3 -0 (Cleveland, Donovan and Foley opposed). Council spoke in support of the promotion of solar panels and alternative energy, but expressed concern over the following issues: • Aesthetics of solar panels, including creation of new perceived roof lines. • Potential limitations of the number of panels. • Location of panels on roofs as they relate to roof lines and eaves. • Distance between solar panels and roof surface below. • How panels will look on buildings throughout the Town of Vail. During a pause for public comment Jason Winecast of Active Energies in Minturn explained the importance of proper placement of photovoltaic panels. Rogers moved to approve the ordinance with Newbury seconding. The motion passed 6- 0. Donovan said she supported solar but she did not believe the ordinance had 5 6/1/2010 4 -1 -5 been thought through. Friede said the DRB would continue to evaluate each proposed solar array installation on a case by case basis. The eleventh item on the agenda was Resolution No. 5, Series of 2010, a resolution amending Section 8.4.2.7 Roofs, LionsHead Redevelopment Master Plan, pursuant to Section 2.8, Adoption and Amendment of the Master Plan, LionsHead Redevelopment Master Plan, in order to amend the guidelines on solar panels in LionsHead. Please see Ordinance No. 3, Series of 2010. Rogers moved to approve the resolution with already approved changes to Ordinance No. 3 with Tjossem seconding. The motion passed unanimously, 6 -0. The twelfth item on the agenda was Resolution No. 13, Series of 2010, a resolution amending the LionsHead Redevelopment Master Plan to amend the recommendations for transportation improvements in LionsHead (generally located at the LionsHead Parking Structure and the Concert Hall Plaza bus stop). The applicant, Town of Vail, represented by Braun Associates, proposed to incorporate site specific recommendations for transit improvements at the LionsHead parking structure and the Concert Hall Plaza bus stop into the LionsHead Redevelopment Master Plan through the deletion and addition of text and figures. The catalyst for the proposed amendments is the result of several decisions which were made with regard to the development of the North Day Lot solely with skier drop -off and employee housing. In 2008 and 2009 the Town participated in an exercise exploring the ability and costs of locating a fully functioning transit center on the North Day Lot in conjunction with Vail Resorts employee housing project. After an extensive process it was determined that the Town's finances were better focused on other opportunities with regard to transit improvements in LionsHead. The proposed text revisions included amendments to Chapters 4 and 5 of the LionsHead Redevelopment Master Plan and are provided in Resolution No. 13, Series of 2010. Foley moved to approve the resolution with Newbury seconding. The motion passed unanimously, 6 -0. The thirteenth item on the agenda was the Second Reading of Ordinance No. 5, Series of 2010, An Ordinance Amending Section 6- 3C -6(B) of the Vail Town Code Regarding the Possession, Use and Display of Cannabis. Town Attorney Matt Mire informed Council that the public display or consumption of cannabis within the town is of public concern and efficient police regulation of this crime would preserve the general welfare of the citizens and guest of the town. During a pause for public comment Michael Cacioppo asked for clarifications to the proposed change. Foley moved to approve the ordinance with Rogers seconding. The motion passed 6 -0. The fourteenth item on the agenda was Adjournment. 6/1/2010 6 4 -1 -6 Tjossem moved to adjourn with Foley seconding at approximately 9:32 p.m. The motion passed unanimously, 6 -0. Dick Cleveland, Mayor ATTEST: Lorelei Donaldson, Town Clerk 7 6/1/2010 4 -1 -7 Vail Town Council Meeting Minutes Tuesday, May 18, 2010 6:00 P.M. Vail Town Council Chambers The regular meeting of the Vail Town Council was called to order at approximately 6:00 P.M. by Mayor Dick Cleveland. Members present: Dick Cleveland, Mayor Kevin Foley Kim Newbury Kerry Donovan Susie Tjoseem Margaret Rogers Andy Daly Staff Members: Stan Zemler, Town Manager Matt Mire, Town Attorney Pam Brandmeyer, Assistant Town Manager The first item on the agenda was Citizen Participation. Rayla Kundolf spoke in support of the Vail Entertainment District. Vail Homeowner's Association representative Jim Lamont clarified a budget figure he had provided earlier in the day. He then spoke in support of the responsible research /possible annexation of Eagle -Vail. United States Forest Service and White River National Forest District Ranger Dave Neeley introduced himself to the Council and welcomed the opportunity to be of assistance with any forest related matter. The second item on the agenda was Town Manager's Report. There was none. The third item on the agenda was a Woody Bio -Mass Combined Heat Power Facilities update. The purpose of the discussion was to: 1. Introduce the proposed woody biomass combined heat and power (CHP) 6/1/2010 1 4 -2 -1 facility project concept, partners; and 2. Provide an update to the Vail Town Council on the progress of the grant application to the Department of Energy (DOE) National Energy Technology Laboratory (NETL), by the private developer, Hayden, Cary & King, Co. for $26 million grant toward the construction of the CHP facility. Andrew King, grant applicant and Principal of Hayden, Cary & King, Co., said he hoped to develop and demonstrate a 28 megawatt (MW) woody biomass based CHP facility that would utilize advanced boiler design features and a high efficiency flue gas condenser to achieve a minimum thermal efficiency of 82 %. The CHP facility will hopefully demonstrate that the use of advanced Selective Catalytic Reduction (SCR) technology on a woody biomass boiler will surpass air quality emission requirements while achieving almost complete displacement of fossil fuel carbon emissions compared with an equivalent natural gas facility. In July, 2009, Hayden, Cary & King, Co., submitted a $26 million grant request to the Department of Energy through their National Energy Technology Laboratory (NETL) biomass grant program to construct and operate a combined heat and power facility in the United States. Mostly recently, this project has been selected by the United States Forest Service (USFS) and Department of Energy (DOE) as a priority project, one that meets the needs of the USFS in addressing the beetle kill epidemic, threat to wildfire and watersheds, while also addressing excessive energy consumption, education needs, and job growth supported by the American Recovery and Reinvestment Act (ARRA) funds. This project was selected as one of three projects warranting further consideration out of a total of 80 grant requests. What's been done to date? • DOE Grant Request applied for in July 2009 • Preliminary Engineering and Cost Analysis concluding — Total project cost estimated at $52 million — Cost of delivered biomass estimated at $55 /ton. • Potential Project Partners Identified • Potential Facility Site(s) Identified • DOE has initiated a Project Final Feasibility Study (due September 2010) • Draft Architectural Concepts • Vail Project Makes Final Round for $26 million Grant Funding (20MW Plants, $45 million available) — First elimination - 74 applicants eliminated — Department of Energy Representatives visit Vail in April and May, 2010, three more applicants eliminated — Three remain out of 80 applicants in the country for this category, over 250 in total) • Vail Project short - listed for USFS guaranteed loans ($25 -$50 million) 2 6/1/2010 4 -2 -2 — 10 -20% down required ($2 -4 million of investor capital required to secure loan) The Department of Energy has requested further engineering, biomass supply, and economic data to complete their final feasibility study. Staff is currently in the process of assisting Hayden Cary & King, Co. in organizing town related information and data. Staff recommended the following steps be implemented: • Staff will schedule public open house /informational workshops to obtain community input, provide educational background on the implications, and environmental and financial costs and benefits of a CHIP facility in the Town of Vail in early June, 2010. • Staff and the developer will continue to create partnerships among project stakeholders. • Staff will ensure that a comprehensive feasibility study is performed to assess long term benefits, costs and logistics. King said a managed forest is a healthy forest. USFS representative Dave Neeley explained the beetle kill event was a natural infestation. "Our priority is dealing with the current threat and that is the trees that are immediately impacting private property... We are developing wildland /urban protection plans... As the forest canopy is removed the fuels on the forest floor become greater... We are looking to do some comprehensive vegetation management." Daly asked how the Hidden Gems Wilderness proposal would impact the ongoing problem. It was reported there would easily be 60,000 tons of sustainable bio -fuel for the next 40 -50 years. "Economics and capitalism are going to drive this process." USFS representative Susan Ford said 4,000 acres would provide between 120 - 150,000 tons of biomass per year. "When you are working in beetle kill, you can generate 60 -80 tons per acre." Daly clarified the USFS supported the concept of this particular project. The traffic impact would be eight trucks a day during peak times and four trucks per day during non -peak times. Costs to the town are anticipated to include sighting of the project and the connections to the public facilities. In an ideal scenario the plant would be operational in spring of 2012. King commented, "When this plant is built, Colorado will become the new air standard for the country. " Newbury clarified a portion of the energy produced would heat town buildings and snowmelt systems. Foley mentioned the Vail Valley had air quality issues in the past due to wood burning. King said it would not be an issue. "Steam loss is estimate to be 2.8 gallons per minute." During a pause for public comment Bill Carlson clarified Holy Cross Energy had provided assistance with engineering direction and pro -forma development. Vail Homeowner's Association representative Jim Lamont spoke in support of the project. "I applaud the work that has been done here." Michael Cacioppo asked Council to produce video of actual operating bio- mass plants so as to evaluate potential steam plumes. Zemler said more analysis would be provided on the impacts to town facilities. Zemler said King and Bertuglia had done a great job sheparding the project through the process. 3 6/1/2010 4 -2 -3 The fourth item on the agenda was a Mountain Travel Market Update. Ralf Garrison provided an update on market conditions in the mountain resort industry. Garrison said the Mountain Travel Research Project's economic predictions for the upcoming summer in Vail are better than they've been, although it is too early to tell if the town will bounce back significantly from last summer. "Economic indicators are looking better, but it's too early to celebrate... The town is doing better than the mountain resort industry as a whole in terms of summer lodging occupancy." He said Vail is showing a 14 percent increase in occupancy this summer, while the industry is showing a one percent increase. Vail is able to do that because it has held its lodging rates relatively flat, while the industry has tried to raise rates. Most recoveries are built on the return of occupancy, which shows there's demand, Garrison said. "We are getting the return on demand but not enough that we can be bold and start raising prices significantly," Garrison said. Garrison told Council to keep an eye on the fact that new supply is coming on board (Solaris, Four Seasons, Ritz - Carlton) so the town can't focus only on demand and think things are looking up when demand seems to increase. "You'd like to have a lot more demand... Consumers are no longer in shock, but they're still thrifty... They want the right offer... What's probably noteworthy is that consumers, for the most part, haven't felt any significant relief," Garrison said. The predictions for the summer are based on bookings for the summer months as of April 30. Summer guests tend not to book as far in advance as winter guests, Garrison considered the data "thin." The data in the past, however, has ended up with a plus or minus three percent accuracy based on the final numbers, Garrison said, so it's a good indication things could improve this summer. Tjossem said it was important to understand how events drive occupancy. The fifth item on the agenda was a Holy Cross Energy easement on part of Lot 1 block 1 Vail /LionsHead Third Filing, Public Works Director Greg Hall reported there is a 30 ft. utility easement on the northern portion of the parcel. Holy Cross Energy facilities were in place prior to the construction of the pedestrian overpass. The construction of the overpass placed 20 feet of fill over their lines. The First Chair project is relocating a portion of the lines. Holy Cross Energy has asked to relocate the remainder of their lines from underneath the fill. This additional easement is required to perform the relocation work. Rogers moved to approve the request with Foley seconding. The motion passed unanimously, 7 -0. The sixth item on the agenda was the Second reading of Ordinance No. 6, Series of 2010, an ordinance repealing and re- enacting Ordinance No. 13, Series of 1986, amending the approved development plan and requirements for site coverage, landscaping, setbacks, and gross residential floor area for Special Development District No. 15, Bishop Park, in accordance with Section 12 -9A- 10, 4 6/1/2010 4 -2 -4 Amendment Procedures, Vail Town Code, to allow for the construction of a residential addition (patio enclosure) to the North side of Unit 8, Bishop Park, located at 63 Willow Place/ Lots 1 & 2, Block 6, Vail Village Filing 1. Planner Rachel Friede asked Council to approve, approve with modifications, or deny Ordinance No. 6, Series of 2010, upon second reading. SDD No. 15, Bishop Park, was established by Ordinance No. 13, Series of 1986. At that time, the purpose of the SDD was to allow for an increase in development potential while providing the public benefit of financial support for the public stream walk. Since the establishment of SDD No. 15, there have not been any amendments to the SDD. On April 12, 2010, the PEC made a recommendation of approval, with conditions, to Council. On May 4, 2010, Council approved Ordinance No. 6, Series of 2010, upon first reading (6 -0 -0). Newbury moved to approve the ordinance with Rogers seconding. The motion passed unanimously, 7 -0. The seventh item on the agenda was the Second Reading of Ordinance No. 7, Series of 2010, an ordinance repealing and re- enacting Ordinance No. 12, Series of 2003, amending and reestablishing the approved development plan and density control requirements for Special Development District No. 37, Tivoli Lodge, in accordance with Section 12- 9A -10, Amendment Procedures, Vail Town Code, to allow for the conversion of meeting space to an accommodation unit at the Tivoli Lodge, located at located at 386 Hanson Ranch Road/ Lot E, Block 2, Vail Village 5th Filing. The Vail Town Council shall approve, approve with modifications, or deny Ordinance No. 7, Series of 2010, upon second reading. On April 26, 2010, the PEC forwarded a recommendation of approval to Council for Ordinance No. 7, Series of 2010, by a vote of 6 -0 -0. On May 4, 2010, the Vail Town Council approved Ordinance No. 7, Series of 2010, upon first reading (6 -0 -0). Due to a predetermined conflict of interest (Tivoli employment) Newbury recused herself from the item and left the Council chambers. Daly moved to approve the ordinance with Tjossem seconding. The motion passed unanimously, 6 -0. The eighth item on the agenda was the Second reading of Ordinance No. 8, Series of 2010, anordinance amending Section 12- 14 -20, Commercial Core Construction, Vail Town Code, to allow for the extension of the commercial core temporary construction signage for businesses. On May 3, 2005, Council adopted Section 12- 14 -20, Commercial Core Construction, Vail Town Code, through Ordinance No. 10, Series of 2005. These regulations facilitated the installation of temporary construction mitigation signs and fencing within the town's commercial areas to lessen the impact of redevelopment construction on the town's businesses, residents and guests. These regulations were originally set to expire on April 1, 2008, but were extended to April 1, 2010, by Ordinance No. 4, Series of 2008. On April 26, 2010, the PEC forwarded a recommendation of approval to Council for Ordinance No. 5 6/1/2010 4 -2 -5 8, Series of 2010, by a vote of 6 -0 -0. On May 4, 2010, Council approved Ordinance No. 8, Series of 2010, upon first reading (6 -0 -0). Rogers moved to approve the ordinance with Daly seconding. The motion passed unanimously, 7- 0. The ninth item on the agenda was the Second reading of Ordinance No. 10, Series of 2010, an ordinance amending Title 11, Sign Regulations, Vail Town Code, pursuant to Section 11 -3 -3, Prescribed Regulation Amendment, Vail Town Code, to allow for additional movie theater, bowling alley, and public parking on private property signage, and to define the term first floor for the purposes of calculating allowable sign area. On April 12, 2010, the PEC voted 6 -0 -0 to forward a recommendation of approval, with modifications, to the Town Council for the proposed amendments to the Town's Sign Regulations. On May 4, 2010, Council approved, with modifications, the first reading of Ordinance No. 10, Series of 2010, by a vote of 5 -1 -0 (Donovan opposed). Newbury moved to approve the ordinance with Tjossem seconding. The motion passed 5 -2 -0 with Cleveland and Donovan opposed. The tenth item on the agenda was Resolution No. 14, Series of 2010, a resolution adopting the Frontage Road Lighting Master Plan. The purpose of the Frontage Road Lighting Master Plan is to evaluate the current lighting conditions along the north and south frontage roads and provide direction for improvements that are intended to: 1. Improve safe utilization of the frontage roads by motorists, bicyclists, pedestrians and overflow vehicle parking. 2. Manage appropriate light levels and illumination strategies along the frontage roads. 3. Manage long term economics and maintenance for lighting systems. 4. Establish consistency in the aesthetic appearance of lighting systems. This plan is intended to be used from West Vail to Ford Park. "LED's are the future of roadway lighting... The Town of Ouray has used the LED's and has received a very good response... They (LED's) offer more efficient life cycles as well as energy usage while simultaneously providing better light source and object recognition." Kassmel noted that existing Vail Village lighting fixtures are not dark sky compliant. Tjossem said it was Council's job to protect the postcard image of Vail which entail light sources. She spoke in support of current lighting methods as opposed to LED's. Newbury said she had a huge issue with the urban feel of the plan. "I just feel like it is way too much." Donovan echoed Newbury and Tjossem's comments. Foley spoke in support of having LED's only in high traffic areas. Cleveland said if he were to vote for the resolution he would regret it in ten years. "We need fewer lights." Daly said he believed it was to 6 6/1/2010 4 -2 -6 dramatic a change. "We are talking about really impacting the ambience of our community." Kassmel said he would return to Council with a modified plan. The eleventh item on the agenda was Resolution No. 8, Series of 2010, a Resolution Approving an Intergovernmental Mutual Aid Agreement for the Provision of Law Enforcement. The Town of Vail and the Eagle County Sheriff's Office entered into an IGA on March 16, 2010, authorizing the municipal peace officers to perform law enforcement functions and enforce the state laws within portions of Eagle County. The surrounding Eagle County municipalities, including the town, wish to enter into an Intergovernmental Agreement allowing the municipal peace officer's to aid and assist each other by the exchange of municipal peace officers services. Newbury moved to approve the resolution with Daly seconding. The motion passed unanimously, 7 -0. The twelfth item on the agenda was Resolution No. 15, Series of 2010 a Resolution Approving an Intergovernmental Agreement between the Town of Vail and Eagle County Regarding the Use of Eagle County's 800 MHz Area Wide Smartzone Trunked Radio Services. Police Chief Dwight Henninger reported Eagle County has installed and maintained a 800 MHz radio system and is offering non - exclusive access of the radio system. The system will allow multi - jurisdictional agencies exclusively to communicate directly with public safety organizations, including but not limited to police activity, code enforcement, fire and emergency and disaster response. This Intergovernmental Agreement formalizes the existing process and gives authorization for a newly formed executive committee to make budget recommendations to the Board of County Commissioners. Daly moved to approve the resolution with Tjossem seconding. Foley stated he believed the current system was initially touted to have had a longer life. Daly withdrew his motion. Daly then moved to table the item until June 15 with Foley seconding specifically stating the item should not come before Council again until the Town Manager has with the County Manager. The thirteenth item on the agenda was Adjournment. Newbury moved to adjourn with Foley seconding at 9:20 p.m. The motion passed unanimously, 7 -0. 6/1/2010 7 4 -2 -7 'OWN OF VAM . VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Presentation of 2009 audited financial statement. PRESENTER(S): Michael Jenkins, McMahan and Associates, LLC ACTION REQUESTED OF COUNCIL: The 2009 audited financial statements are presented for Council information; no action is requested. BACKGROUND: In accordance with section 9.11 of the Vail Town Charter, an independent audit shall be made of all town accounts at least annually. The audit shall be conducted by certified public accountants and copies made available for public inspection at the municipal building. The 2009 audit was conducted by McMahan and Associates, LLC. Michael N. Jenkins, C.A., C.P.A., and a principal of the firm will present the results of the audit to the Council and the public. STAFF RECOMMENDATION: None - Information only. ATTACHMENTS: 2009 Town of Vail Audit Report 6/1/2010 Town of Vail, Colorado Financial Statements December 31, 2009 6/1/2010 5 -I -1 Town of Vail, Colorado Financial Statements December 31, 2009 Table of Contents Page(s) INDEPENDENT AUDITOR'S REPORT Al -A2 Management's Discussion and Analysis B1 —137 Government -Wide Financial Statements: Statement of Net Assets C1 Statement of Activities C2 Fund Financial Statements: Governmental Funds: Balance Sheet C3 Statement of Revenues, Expenditures and Changes in Fund Balances C4 Proprietary Funds: Statement of Net Assets C5 Statement of Revenues, Expenses and Changes in Fund Net Assets C6 Statement of Cash Flows C7 Fiduciary Funds: Statement of Fiduciary Net Assets C8 Statement of Changes in Fiduciary Net Assets C9 Notes to the Financial Statements D1 — D31 Required Supplementary Information: General Fund: Schedule of Revenues, Expenditures and Changes in Fund Balances — Budget (GAAP Basis) and Actual E1- E2 Major Special Revenue Funds: Schedule of Revenues, Expenditures and Changes in Fund Balances — Budget (GAAP Basis) and Actual: Capital Projects Fund E3 Real Estate Transfer Tax Fund E4 Conference Center Fund E5 Vail Marketing Fund E6 Vail Local Marketing District E7 Vail Reinvestment Authority E8 Supplementary Information: Debt Service Fund: Schedule of Revenues, Expenditures and Change in Fund Balance - Budget (GAAP Basis) and Actual F1 Enterprise Funds: Schedule of Revenues, Expenses and Change in Fund Net Assets — Budget (Non -GAAP Basis) and Actual - With Reconciliation to GAAP Basis — Timber Ridge Affordable Housing Corporation F2 Schedule of Revenues, Expenses, Transfers and Change in Fund Net Assets — Budget (Non -GAAP Basis) and Actual - With Reconciliation to GAAP Basis — Dispatch Services Fund F3 Internal Service Funds: Schedule of Revenues, Expenses, Transfers and Change in Fund Net Assets — Budget (Non -GAAP Basis) and Actual - With Reconciliation to GAAP Basis — Heavy Equipment Fund F4 Schedule of Revenues, Expenses and Change in Fund Net Assets — Budget (GAAP Basis) and Actual - Health Insurance Fund F5 6/1/2010 i 5 -I -2 Town of Vail, Colorado Financial Statements December 31, 2009 Table of Contents (Continued) Page(s) Supplementary Information (continued): Internal Service Funds (continued): Combining Statement of Net Assets F6 Combining Statement of Revenues, Expenses and Changes in Fund Net Assets F7 Combining Statement of Cash Flows F8 Major Special Revenue Funds: Schedule of Project Expenditures - Budget (GAAP Basis) and Actual: Capital Projects Fund F9 Real Estate Transfer Tax Fund F10 Local Highway Finance Report F11 — F12 Undertaking to Provide Continuing Disclosure: Table I — Debt Service Coverage G1 Table III — History of Town 4% Sales Tax Receipts G1 Table IV — Monthly Comparison of Collections of Sales Tax G1 Table V — Sales Tax Collections by Principal Sales Tax Generators G2 Table VI — Capital Projects Fund — 2009 Actual / Projected 2010 — 2014 G2 Table XIX — History of General Fund Revenues, Expenditures and Changes in Fund Balance G3 Table XX — General Fund — 2009 Budget and Actual Comparison / 2010 Budget G4 Table XXI — Outstanding Revenue Obligations G4 6/1/2010 i 5 -I -3 M MCMAHAN AND ASSOCIATES, L. L.C. Certified Public Accountants and Consultants (�� WEB SITE WWW.MCMAHANCPA.COM !`/JC 245 CHAPEL PLACE, SUITE 300 MAIN OFFICE: (970) 845 CHAPEL SQUARE, BLDG C FACSIMILE (970) 845 1 A P.O. Box 5850, AVON, CO 8 1 620 E MCMAHAN@MCMAHANCPA.COM INDEPENDENT AUDITOR'S REPORT To the Mayor and Members of Town Council Town of Vail, Colorado Vail, Colorado We have audited the accompanying financial statements of the governmental activities, the business -type activities, each major fund, and the aggregate remaining fund information of the Town of Vail, Colorado, (the "Town "), as of and for the year ended December 31, 2009, which collectively comprise the Town's basic financial statements as listed in the table of contents. These financial statements are the responsibility of the management of the Town. Our responsibility is to express opinions on these financial statements based on our audit. We conducted our audit in accordance with U.S. generally accepted auditing standards and the standards applicable to financial audits contained in Government Auditing Standards, issued by the Comptroller General of the United States. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinions. In our opinion, the financial statements referred to above presently fairly, in all material respects, the respective financial position of the governmental activities, the business -type activities, each major fund, and the aggregate remaining fund information of the Town of Vail, Colorado, as of December 31, 2009, and the respective changes in financial position and cash flows, where appropriate, thereof for the year then ended in conformity with U.S. generally accepted accounting principles. The Management's Discussion and Analysis in section B is not a required part of the basic financial statements but is supplementary information required by U.S. generally accepted accounting principles. We have applied certain limited procedures, which consisted principally of inquiries of management regarding the methods of measurement and presentation of the required supplementary information. However, we did not audit the information and express no opinion on it. The budgetary schedules in section E are not a required part of the basic financial statements but are supplementary information required by U.S. generally accepted accounting principles. Such information has been subjected to the auditing procedures applied in the audit of the basic financial statements and, in our opinion, are fairly stated in all material respects in relation to the basic financial statements taken as a whole. Mc), cr: American > Instituta of Ccrtified Certified Public lleeauntants D. JERRY MCMAHAN, C.P.A. DANIEL R. CUDAHY, C.P.A. PAUL J. BACKES, C.P.A. MICHAEL N. JENKINS C.A., C.P.A. AVON ASPEN FRISCO (970) 845 -8800 (970) 544 -3996 (970) 668 -348 1 6/1/2010 Al 5 -1 -4 To the Mayor and Members of Town Council Town of Vail, Colorado Vail, Colorado Our audit was conducted for the purpose of forming opinions on the financial statements that collectively comprise the Town's basic financial statements. The accompanying supplementary information in section F, including individual fund budgetary statements, combining internal service fund financial statements, budgetary statements for project expenditures, and the Local Highway Finance Report, and tables included for the Undertaking to Provide Continuing Disclosure in section G are presented for purposes of additional analysis and are not a required part of the basic financial statements. Such information, except for the tables included for the Undertaking to Provide Continuing Disclosure in section G, have been subjected to the auditing procedures applied in the audit of the basic financial statements and, in our opinion, are fairly stated in all material respects in relation to the basic financial statements taken as a whole. The tables included in the Undertaking to Provide Continuing Disclosure in section G have not been subjected to the auditing procedures applied in the audit of the basic financial statements and, accordingly, we express no opinion on them. McMahan & Associates, LLC May 24, 2010 6/1/2010 A2 5 -i -s MANAGEMENT'S DISCUSSION AND ANALYSIS 6/l/2010 5 -1 -6 Town of Vail, Colorado Management's Discussion and Analysis December 31, 2009 As management of the Town of Vail, Colorado (the "Town "), we offer readers of the Town's financial statements this narrative overview and analysis of the financial activities of the Town for the fiscal year ended December 31, 2009. Overview of the Financial Statements This discussion and analysis is intended to serve as an introduction to the Town's basic financial statements. The Town's basic financial statements include three components: 1) government -wide financial statements; 2) fund financial statements; and 3) notes to the financial statements. This report also contains other supplementary information in addition to the basic financial statements. Financial Highlights: • The assets of the Town exceeded its liabilities at the close of the 2009 fiscal year by $155,648,728 (net assets). Of this amount, the unrestricted net assets of $66,651,550 may be used to meet the Town's ongoing obligations to citizens and creditors. • The Town's total net assets increased in the 2009 fiscal year by $5,334,829 which was attributable to an increase from governmental activities of $4,015,385 and an increase of $1,319,444 from business - type activities. • At December 31, 2009, the unrestricted and undesignated fund balance of the General Fund was $21,420,339, or approximately 79% of total fiscal year 2009 General Fund expenditures. Government -wide financial statements: The government -wide financial statements are designed to provide readers with a broad overview of the Town's finances in a manner similar to a private- sector business. The Statement of Net Assets presents information on the Town's assets and liabilities, with the difference between the two reported as net assets. Over time, increases or decreases in net assets may serve as a useful indicator of whether the financial position of the Town is improving or deteriorating. The Statement of Activities presents information showing how the government's net assets changed during the most recent fiscal year. All changes in net assets are reported as soon as the underlying event giving rise to the change occurs, regardless of the timing of related cash flows. Thus, revenues and expenses are reported in this statement for some items that will only result in cash flows in future fiscal periods (e.g. uncollected grant revenues or earned but unused vacation leave.) Both of the government -wide financial statements distinguish functions of the Town that are principally supported by taxes and intergovernmental revenues (governmental activities) and those that are supported by external revenues (business -type activities). The governmental activities of the Town include general government, public safety, public works and transportation, culture and recreation, and economic development. The business -type activities of the Town consist of housing conducted through Timber Ridge Affordable Housing Corporation (a component unit of the Town), and dispatch services, conducted through Vail Public Safety Communications (an enterprise fund of the Town). The government -wide financial statements include not only the Town itself (known as the primary government), but also a legally separate marketing district (Vail Local Marketing District), a legally separate urban renewal authority (Vail Reinvestment Authority), and a non - profit housing corporation (Timber Ridge Affordable Housing Corporation) for which the Town is financially accountable. Because these component units function for all practical purposes as departments of the Town, their financial position and activities have been included as an integral part of the primary government. The government -wide financial statements can be found on pages C1 and C2 of this report. 6/1/2010 B1 5 -I -7 Overview of the Financial Statements (continued) Fund Financial Statements: A fund is an accounting entity that has a set of self - balancing accounts that records all financial transactions for specific activities or governmental functions. The Town, like other state and local governments, uses fund accounting to ensure and demonstrate compliance with finance - related legal requirements. The Town's funds can be divided into three categories: governmental funds, proprietary funds, and fiduciary funds. Governmental Funds: Governmental funds are used to account for essentially the same functions reported as governmental activities in the government -wide financial statements. However, unlike government -wide financial statements, governmental fund financial statements focus on near -term inflows and outflows of spendable resources as well as on balances of spendable resources available at the end of the fiscal year. Such information may be useful in evaluating a government's near -term financing requirements. Because the focus of governmental funds is narrower than that of the government -wide financial statements, it is useful to compare the information presented for governmental activities in the government -wide financial statements. By doing so, readers may better understand the long -term impact of the governments' near -term financing decisions. Both the governmental fund Balance Sheet and the governmental Statement of Revenues, Expenditures and Changes in Fund Balances provide a reconciliation to facilitate this comparison between governmental funds and governmental activities. The Town's governmental funds include the General Fund, Debt Service Fund, and four Special Revenue Funds — Capital Projects Fund, Real Estate Transfer Tax Fund, Vail Marketing Fund and Conference Center Fund — as well as the Vail Local Marketing District and the Vail Reinvestment Authority, which are component units of the Town. The Town adopts an annual appropriated budget for all governmental funds. A budgetary comparison statement has been provided for all funds to demonstrate compliance with the state budget statute. The basic governmental fund financial statements can be found on pages C3 and C4 of this report. Proprietary Funds: The Town reports two categories of proprietary funds — Internal Service and Enterprise. The Heavy Equipment Fund and Health Insurance Fund are internal service funds, while Timber Ridge Affordable Housing Corporation, which is a component unit, and the Dispatch Services Fund are reported as enterprise funds. As their name implies, the internal service funds provide services to the Town's governmental activities. Timber Ridge Affordable Housing Corporation provides affordable rental housing to people who work in Vail and the Dispatch Services Fund provides dispatch services to emergencies service agencies throughout Eagle County. Enterprise fund functions are presented as business -type activities in the government -wide financial statements. Proprietary funds provide the same type of information as the government -wide financial statements, only in more detail. The basic proprietary fund financial statements can be found on pages C5 through C7 of this report. The Town also presents a budgetary comparison for its proprietary funds. Fiduciary Funds: Fiduciary funds are used to account for resources held for the benefit of parties outside the government. Fiduciary funds are not reflected in the government -wide financial statements because the resources of those funds are not available to support the Town's own programs. The accounting used for fiduciary funds is much like that used for proprietary funds. The basic fiduciary fund financial statements, for the Town's pension plan, can be found on pages C8 and C9 of this report Notes to the Financial Statements: The notes provide additional information that is essential to a full understanding of the data provided in the government -wide and fund financial statements. The Notes to the Financial Statements can be found on pages D1 through D32 of this report. 6/1/2010 B2 5 -I -8 Overview of the Financial Statements (continued) Government -wide Financial Analysis: As previously mentioned, the government -wide financial statements are designed to provide readers with a broad overview and long -term analysis of the Town's finances, in a manner similar to a private- sector business. Net assets may serve over time as a useful indicator of a government's financial position. In the case of the Town, assets exceeded liabilities by $155,648,728 at the close of the most recent fiscal year. Approximately 56% of the Town's net assets are invested in capital assets (land, buildings, equipment), less related outstanding debt. Since the Town uses these capital assets to provide services to citizens, these assets are not available for future spending, including provision of resources to repay the debt. The table below shows the Town's net assets for 2009 and 2008. Town of Vail's Net Assets Governmental Business -type Activities Activities Total Total 2009 2008 2009 2008 2009 2008 Assets: Current and other assets $ 75,969,768 78,109,017 3,728,186 3,321,825 79,697,954 81,430,842 Capital assets 94,896,884 93,425,956 17,565,866 18,242,427 112,462,750 111,668,383 Total Assets 170,866,652 171,534,973 21,294,052 21,564,252 192,160,704 193,099,225 Liabilities: Long -term liabilities outstanding 5,085,232 7,100,762 20,133,217 21,299,455 25,218,449 28,400,217 Other liabilities 10,538,732 13,206,902 754,795 1,178,201 11,293,527 14,385,103 Total Liabilities 15,623,964 20,307,664 20,888,012 22,477,656 36,511,976 42,785,320 Net Assets: Invested in capital assets, net of related debt 88,551,884 85,100,956 (1,054,134) (2,667,573) 87,497,750 82,433,383 Restricted 1,589,428 1,957,334 - - 1,589,428 1,957,334 Unrestricted 65,101,376 64,169,019 1,460,174 1,754,169 66,561,550 65,923,188 Total Net Assets $ 155,242,688 151,227,309 406,040 (913,404) 155,648,728 150,313,905 The Town's long -term liabilities from governmental activities decreased due to principal payments on outstanding debt. The Town's 2002B and 2008 Sales Tax Revenue Refunding Bonds will be retired in 2012. The Timber Ridge Affordable Housing bonds mature in 2032. Additional information regarding the town's long -term debt is available on pages D21 — D29 of this report. Long -term liabilities from business activities decreased as a result of principal payments on Timber Ridge Affordable Housing Corporation's bonds. The 2002B bonds were repaid in full in 2009. The 2002A bonds and the note payable to the town mature in 2032. 6/1/2010 B3 5 -I -9 Overview of the Financial Statements (continued) The chart below provides financial information from the Town's Statement of Activities for the years 2009 and 2008. Governmental Business -type Activities Activities Total Total 2009 2008 2009 2008 2009 2008 Revenue: Program revenue: Charges for services $ 9,525,867 11,773,173 4,707,523 4,446,392 14,233,390 16,219,565 Operating grants 1,246,717 1,854,144 753,913 607,183 2,000,630 2,461,327 Capital grants 2,324,635 2,182,739 - - 2,324,635 2,182,739 General revenue: - - Property and ownership tax 6,501,540 5,691,365 6,501,540 5,691,365 Sales, use, and lodging tax 19,973,861 23,242,350 19,973,861 23,242,350 Other taxes 6,544,720 13, 503,198 6,544, 720 13,503,198 Interest and other revenue 2,145,097 1,725,276 111,235 49,773 2,256,332 1,775,049 Transfers 75,000 (75,000) - - Total Revenue 48,262,437 60,047,245 5,572,671 5,028,348 53,835,108 65,075,593 Expenses: General government 6,654,032 8,039,678 - - 6,654,032 8,039,678 Public safety 8,595,127 8,272,889 2,366,369 2,284,357 10,961,496 10,557,246 Public works and transportation 20,080,195 20,718,192 - - 20,080,195 20,718,192 Culture and recreation 5,416,082 5,885,254 5,416,082 5,885,254 Economic development 3,187,747 3,301,533 - - 3,187,747 3,301,533 Housing - 1,886,858 2,497,680 1,886,858 2,497,680 Interest 313,869 435,170 - - 313,869 435,170 Total Expenses 44,247,052 46,652,716 4,253,227 4,782,037 48,500,279 51,434,753 Change in Net Assets 4,015,385 13,394,529 1,319,444 246,311 5,334,829 13,640,840 NetAssets - Beginning 151,227,303 137,832,780 (913,404) (1,159,715) 150,313,899 136,673,065 Net Assets - Ending $ 155,242,688 151,227,309 406,040 (913,404) 155,648,728 150,313,905 Governmental Activities: Governmental activities increased the Town's net assets by $4,015,385. Key elements of this increase are as follows: • Revenue exceeded expenditures in the General Fund and Capital Projects Fund by $.4 million and $2.2 million, respectively. • For the Vail Reinvestment Authority, revenue exceeded expenditures by $1.3 million because projects to be funded by the authority are in early stages of design and development. • Depreciation expense exceeded capital outlay by $621,492. • Long -term liabilities were reduced by $2.0 million through principal repayments. Business -type Activities: Business -type activities are comprised of: Timber Ridge Affordable Housing Corporation, a component unit of the Town established to provide affordable housing to people working in Vail, and Vail Public Safety Communications Center, an enterprise fund providing dispatch services to emergency service agencies throughout Eagle County. 6/1/2010 B4 5 -1 -10 Financial Analysis of the Town's Funds As previously mentioned, the Town uses fund accounting to ensure and demonstrate compliance with finance - related legal requirements. Governmental Funds: The focus of the Town's governmental funds is to provide information on near - term inflows, outflows, and balances of spendable resources. Such information is useful in assessing the Town's financing requirements. In particular, fund balance may serve as a useful measure of a government's net resources available for spending at the end of the fiscal year. As of the end of the current fiscal year, the Town's governmental funds reported combined ending fund balances of $63,624,113, an increase of $543,510 from the prior year's ending fund balances. The following details ending fund balances for the past five years: Fund 2005 2006 2007 2008 2009 General Fund 13,673,808 15,433,051 19,834,717 23,002,885 23,423,417 Capital Projects Fund 10,249,191 12,216,605 12,109,128 10,906,869 13,153,206 Real Estate Transfer Tax 7,463,545 8,956,389 11,769,273 17,288,265 14,216,947 Conference Center Fund 8,237,877 8,621,901 9,046,283 9,264,476 9,324,654 Vail Marketing Fund 36,211 46,517 62,619 83,635 106,359 Vail Local Marketing District 696,895 825,793 1,006,736 1,026,588 572,930 Debt Service Fund 305,522 249,256 252,710 174,334 189,428 Vail Reinvestment Authority 1,203 1,833 314,105 1,333,551 2,637,172 40,664,252 46,351,345 54,395,571 63,080,603 63,624,113 The General Fund balance has grown steadily over the past five years, while the Capital Projects Fund and the RETT Fund have fluctuated as funds have been spent on major projects. The Conference Center Fund was created in 2003 to administer the sales and public accommodations taxes that went into effect on January 1, 2003 for the purpose of building and operating a conference center in the Town. However, the conference center taxes were rescinded as of January 1, 2006 with additional growth in the fund balance due entirely to earnings on investments. The balance in this fund will not be spent until there is an election concerning its use. The Vail Reinvestment Authority was added in 2004 to administer an urban renewal authority and tax increment financing district established in the LionsHead area of the town. MAJOR FUND BALANCES ($ Millions) 25.0 20.0 15.0 10.0 5.0 I 2005 2006 2007 2008 2009 ■ General Fund ■ Capital Projects Fund ❑ Real Estate Transfer Tax Fund ❑ Conference Center Fund ■All Other Funds 6/l/2010 135 5 - I - 11 Financial Analysis of the Town's Funds (continued) Proprietary Funds: The Town's proprietary funds provide the same type of information found in the government -wide financial statements, but in more detail. Unrestricted net assets for the Heavy Equipment Fund and the Dispatch Services Fund at the end of the year were $2,284,532 and $1,218,652, respectively. The Health Insurance Fund net assets were $1,221,166, all of which are restricted for the Town's self- funded health insurance program. Budget Variances in the General Fund: General Fund revenue was lower than the amended budget by $1,082,058 or 4 %, primarily due to a decision by the Town Council to allocate an extra $1.0 million of sales tax revenue to the Capital Projects Fund instead of the General Fund based on year -end results. Expenditures were below budget by $ 1,983,364 or 7 %, primarily due to conservative budgeting. Capital Assets: The Town's government -wide capital assets, net of accumulated depreciation, increased $1,470,928. Capital additions included streetscape, capital street maintenance, golf course irrigation system, Dobson ice arena roof, Arosa Drive employee housing, and various other projects. Additional information as well as a detailed classification of the Town's net capital assets can be found in the Notes to the Financial Statements on pages D18 through D20 of this report. Long -term Debt: As of the end of the current fiscal year, the Town had $6,345,000 in sales tax revenue bonds outstanding, of which $2,035,000 of bond principal is due within one year. Debt related to Timber Ridge Affordable Housing Corporation totaled $20,520,000 of which $430,000 is due within one year. Additional information regarding the Town's debt can be found on pages D21 through D29. Sales Tax: During 2009, the Town had a 4% general sales tax to support governmental operations, including capital expenditures. The following chart shows changes in the general sales tax for the past five years. TOWN OF VAIL SALES TAX ($ Millions) $20.0 $15.0 $10.0 $5.0 $0.0 2005 2006 2007 2008 2009 6/1/2010 136 5 -1 -12 Financial Analysis of the Town's Funds (continued) Next Year's Budget and Rates: The Town's General Fund balance at the end of the current fiscal year was $23,423,417 which represents 85% of annual revenue. The Town anticipates using none of this fund balance in 2010. Request for information This financial report is designed to provide a general overview of the Town's finances for all those with an interest in the government's finances. Questions concerning any of the information provided in this report should be addressed to the Town of Vail, Finance Director, 75 S. Frontage Road, Vail, CO 81657. 6/1/2010 B7 5 -I -13 GOVERNMENT -WIDE FINANCIAL STATEMENTS 6/1/2010 5 -1 -14 Town of Vail, Colorado Statement of Net Assets December 31, 2009 Governmental Business -type Activities Activities Total Assets: Equity in pooled cash and investments 59,158,312 1,332,180 60,490,492 Cash - Restricted 593,648 924,457 1,518,105 Unrestricted cash and investments 2,910,812 949,509 3,860,321 Receivables (net of allowance for uncollectible accounts): Property taxes assessed 4,813,942 - 4,813,942 Other taxes 3,845,456 - 3,845,456 Other governments 13,450 33,362 46,812 Employees 911 - 911 Other 593,006 554 593,560 Inventory 291,374 - 291,374 Prepaid expenses 122,224 25,449 147,673 Interest receivable 153,468 - 153,468 Loans receivable: Collectible within one year 285,324 - 285,324 Collectible in more than one year 2,998,033 - 2,998,033 Bond issue costs, net of accumulated amortization 126,429 462,675 589,104 Deferred debt refunding costs 63,380 - 63,380 Property, plant, and equipment, net of accumulated depreciation 94,896,884 17,565,866 112,462,750 Total Assets 170,866,653 21,294,052 192,160,705 Liabilities: Accounts payable and accrued liabilities 1,457,613 65,575 1,523,188 Due to other governments 3,185 - 3,185 Retainage payable 61,251 - 61,251 Accrued salaries and wages 823,217 61,496 884,713 Interest payable 19,643 158,687 178,330 Deferred property taxes 4,813,942 - 4,813,942 Other deferred revenue 350,133 - 350,133 Deposits payable 334,624 10,225 344,849 Debt issuance premium 123,303 - 123,303 Compensated absences: Due within one year 516,822 28,812 545,633 Due in more than one year 775,232 43,217 818,450 Bonds payable: Due within one year 2,035,000 430,000 2,465,000 Due in more than one year 4,310,000 18,190,000 22,500,000 Notes payable - 1,900,000 1,900,000 Total Liabilities 15,623,965 20,888,012 36,511,977 Net Assets: Invested in capital assets, net of related debt 88,551,884 (1,054,134) 87,497,750 Restricted for: Debt service 189,428 - 189,428 Emergencies 1,400,000 - 1,400,000 Unrestricted 65,101,376 1,460,174 66,561,550 Total Net Assets 155,242,688 406,040 155,648,728 The accompanying notes are(ppiptpgral part of these financial statements. C1 5 -I -15 Town of Vail, Colorado Statement of Activities For the Year Ended December 31, 2009 Net (Expense) Revenue and Program Revenues Changes in Net Assets Operating Capital Charges for Grants and Grants and Governmental Business -type Expenses Services Contributions Contributions Activities Activities Total Functions /Programs: Governmental Activities: General government 6,654,032 3,485,169 - (3,168,863) (3,168,863) Public safety 8,595,127 394,324 23,557 - (8,177,246) (8,177,246) Public works and transportation 20,080,195 5,123,201 1,026,818 2,270,858 (11,659,318) (11,659,318) Culture and recreation 5,416,082 205,983 195,776 53,777 (4,960,546) (4,960,546) Economic development 3,187,747 317,190 566 - (2,869,991) (2,869,991) Interest on long -term debt 313,869 - - - (313,869) (313,869) Total Governmental Activities 44,247,052 9,525,867 1,246,717 2,324,635 (31,149,833) (31,149,833) Business -type activities: Dispatch services 2,366,369 1,690,422 753,913 - 77,966 77,966 Housing 1,886,858 3,017,101 1,130,243 1,130,243 Total Business -type Activities 4,253,227 4,707,523 753,913 - 1,208,209 1,208,209 Total 48,500,279 14,233,390 2,000,630 2,324,635 (31,149,833) 1,208,209 (29,941,624) General Revenues: Taxes: Sales and use taxes 18,267,853 - 18,267,853 Real estate transfer taxes 2,513,481 2,513,481 Lodging taxes 1,706,008 1,706,008 Property and specific ownership taxes 6,501,540 6,501,540 Ski area lift ticket admissions tax 3,048,011 3,048,011 Franchise taxes 908,577 908,577 Cigarette taxes 74,651 - 74,651 Investment earnings 511,716 26,254 537,970 Gain (loss) on sale of capital assets (13,383) 2,530 (10,853) Miscellaneous 1,646,764 82,451 1,729,215 Total General Revenues and Transfers 35,165,218 111,235 35,276,453 Change in Net Assets 4,015,385 1,319,444 5,334,829 Net Assets (Deficit) - January 1 151,227,303 (913,404) 150,313,899 Net Assets - December 31 155,242,688 406,040 155,648,728 The aZoolDpOnying notes are an integral part of these financial statements. C2 5 -1 -16 FUND FINANCIAL STATEMENTS 6/1/2010 5 -1 -17 Town of Vail, Colorado Balance Sheets Governmental Funds December 31, 2009 Capital Real Estate Conference Vail Vail Local Vail Debt Total General Projects Transfer Tax Center Marketing Marketing Reinvestment Service Governmental Fund Fund Fund Fund Fund District Authority Fund Funds Assets: Equity in pooled cash and investments 23,744,859 8,986,202 13,254,664 9,324,654 106,359 - - 189,428 55,606,166 Cash and cash equivalents - Unrestricted 10,835 - - - - 245,702 2,654,275 - 2,910,812 Receivables, net of allowance for uncollectible accounts: Property taxes assessed 4,813,942 - - - - 4,813,942 Other taxes 674,020 2,611,267 231,696 328,473 3,845,456 Other governments 8,143 5,307 - - 13,450 Employees 911 - - - 911 Other 158,255 188,650 - 15,500 242 362,647 Loans receivable 335,357 1,920,000 1,028,000 - - 3,283,357 Prepaid expenses 122,224 122,224 Total Assets 29,868,546 13,711,426 14,514,360 9,324,654 106,359 589,675 2,654,517 189,428 70,958, Liabilities and Fund Equity: Liabilities: Accounts payable 355,357 315,431 281,066 - - 16,746 17,343 - 985,943 Due to other governments 3,185 - - 3,185 Retainage payable - 61,251 - 61,251 Accrued payroll and related liabilities 766,863 2,562 16,346 785,771 Deferred revenue 171,158 178,975 - 350,133 Deferred property taxes not collectible until subsequent year 4,813,942 4,813,942 Deposits payable 334,624 334,624 Total Liabilities 6,445,129 558,219 297,412 16,746 17,343 7,334,849 Fund Balances: Reserved for: Prepaid expenses 122,224 - - 122,224 Loans receivable 335,357 1,920,000 1,028,000 3,283,357 Retirement of bonded debt - - - - 189,428 189,428 Emergencies 1,335,000 65,000 - 1,400,000 Unreserved: Designated for housing loan program 114,643 - 114,643 Designated for police seizures 95,854 - 95,854 Designated for subsequent years' expenditures - 2,409,000 - - 2,409,000 Undesignated 21,420,339 8,824,206 13,188,947 9,324,654 106,359 507,930 2,637,172 56,009,607 Total Fund Balances 23,423,417 13,153,206 14,216,947 9,324,654 106,359 572,930 2,637,172 189.428 63,624,113 Total Liabilities and Fund Balances 29.868.546 13.711.425 14,514.359 9,324.654 106.359 589,676 2,654,515 189.428 Amounts reported for governmental activities in the Statement of Net Assets are different because: Capital assets used in governmental activities are not financial resources and, therefore, are not reported in the funds. 91,739,490 Other long -term assets and deferred charges are not available for current period expenditures and, therefore, are not reported in the funds. 936,925 Internal service funds are used by management to charge the costs of heavy equipment and health insurance to individual funds. The assets and liabilities of the internal service funds are included in governmental activities in the Statement of Net Assets. 6,663,093 Long -term liabilities, including bonds payable, interest payable, and compensated absences, are not due and payable in the current period and, therefore, are not reported in the funds. (7,720,933) Net Assets of Governmental Activities 155,242.688 The accompanying notePala arT integral part of these financial statements. C3 5 -1 -18 Town of Vail, Colorado Statement of Revenues, Expenditures Changes in Fund Balances Governmental Funds For the Year Ended December 31, 2009 Capital Real Estate Conference Vail Vail Local Vail Debt Total General Projects Transfer Tax Center Marketing Marketing Reinvestment Service Governmental Fund Fund Fund Fund Fund District Authority Fund Funds Revenues: Taxes 17,258,586 8,965,377 2,513,481 - 1,706,008 1,983,159 32,426,611 Permits and licenses 1,440,972 - - 317,190 - - 1,758,162 Intergovernmental revenue 1,611,570 24,000 180,586 - 1,816,156 Charges for services 6,936,199 219,463 199,076 - - - 7,354,738 Investment income 170,353 68,308 121,598 60,178 1,215 4,222 26,705 5,847 458,426 Miscellaneous 243,991 319,583 68,329 566 632,469 Total Revenues 27,661,671 9,596,731 3,083,070 60,178 318,405 1,710,796 2,009,864 5,847 44,446,562 Expenditures: General government 6,037,371 - - - - - 3,950 6,041,321 Public safety 7,754,157 - 7,754,157 Public works and transportation 10,975,098 5,078,886 - 16,053,984 Culture and recreation 2,474,513 - 6,154,388 8,628,901 Economic development - - - - 295,681 2,164,454 706,243 - 3,166,378 Debt service: Principal - - - 1,980,000 1,980,000 Interest - - - 296,295 296,295 Total Expenditures 27,241,139 5,078,886 6,154,388 295.681 2.164,454 706,243 2,280,245 43,921,036 Excess (Deficiency) of Revenues Over Expenditures 420,532 4,517,845 (3,071,318) 60,178 22,724 (453,658) 1,303,621 (2,274,398) 525,526 Other Financing Sources (Uses): Sale of assets - 17,984 - - - - 17,984 Transfers in - 2,289,492 2,289,492 Transfers (out) (2,289,492) (2,289,492) Total Other Financing Sources (Uses) (2,271,508) 2,289,492 17,984 Net Change in Fund Balances 420,532 2,246,337 (3,071,318) 60,178 22,724 (453,658) 1,303,621 15,094 543,510 Fund Balances - January 1 23,002,885 10,906,869 17,288,265 9,264,476 83,635 1,026,588 1,333,551 174,334 63,080,603 Fund Balances - December 31 23,423,417 13,153.206 14.216.947 9.324.654 106.359 572.930 2.637.172 189,428 63.624.113 Net Change in Fund Balances of Governmental Funds 543,510 Amounts reported for governmental activities in the Statement of Activities are different because: Governmental funds report capital outlays as expenditures. However, in the Statement of Activities, the cost of those assets is allocated over their estimated useful lives as depreciation expenses. This is the amount by which depreciation expense exceeded capital outlay, net of disposals for the year. (621,492) Internal service funds are used by management to charge the costs of heavy equipment and health insurance to individual funds. This is the amount of change in internal service fund net assets for the year. 251,898 Repayment of bond and lease principal are expenditures in the governmental funds, but the repayment reduces long -term liabilities in the Statement of Net Assets. This is the amount of principal repayments. 1,980,000 Revenues in the Statement of Activities that do not provide current financial resources are not reported as revenues in the funds. 1,965,256 Some expenses reported in the Statement of Activities do not require the use of current financial resources and, therefore, are not reported as expenditures in governmental funds. (103.787) Change in Net Assets of Governmental Activities 4.015,385 The accompanying noteP / JA f Wegral part of these financial statements. C4 5 -1 -19 Town of Vail, Colorado Proprietary Funds Statement of Net Assets December 31, 2009 Business -type Activities Enterprise Fund - Enterprise Fund - Governmental Timber Ridge Dispatch Activities - Affordable Housing Services Internal Corporation Fund TOTAL Service Funds Assets: Current Assets: Equity in pooled cash and investments - 1,332,180 1,332,180 3,552,147 Cash and cash equivalents - Unrestricted 949,509 - 949,509 - Accounts receivable, net of allowance for uncollectibles 554 33,362 33,916 230,359 Inventory - - - 291,374 Prepaid expenses 25,449 - 25,449 - Total Current Assets 975,512 1,365,542 2,341,054 4,073,880 Non - current Assets: Cash and cash equivalents - Restricted 924,457 - 924,457 - Bond issue costs, net of accumulated amortization 462,675 - 462,675 - Property, plant, and equipment, net of accumulated depreciation 16,623,903 941,963 17,565,866 3,157,395 Total Non - current Assets 18,011,035 941,963 18,952,998 3,157,395 Total Assets 18,986,547 2,307,505 21,294,052 7,231,275 Liabilities: Current Liabilities: Accounts payable 52,210 13,365 65,575 471,668 Tenant security deposits 10,225 - 10,225 - Accrued interest payable 158,687 - 158,687 - Accrued salaries and wages - 61,496 61,496 37,446 Current portion of bonds payable 430,000 - 430,000 - Current portion of compensated absences - 28,812 28,812 23,627 Total Current Liabilities 651,122 103,673 754,795 532,741 Non - current Liabilities: Bonds payable, net of current portion 18,190,000 - 18,190,000 - Notes payable 1,900,000 - 1,900,000 - Compensated absences, net of current portion - 43,217 43,217 35,441 Total Non - current Liabilities 20,090,000 43,217 20,133,217 35,441 Total Liabilities 20,741,122 146,890 20,888,012 568,182 Net Assets (Deficit): Invested in capital assets, net of related debt (1,996,097) 941,963 (1,054,134) 3,157,395 Unrestricted 241,522 1,218,652 1,460,174 3,505,698 Total Net Assets (Deficit) (1,754,575) 2,160,615 406,040 6,663,093 The accompanying notes a(e14B WMgral part of these financial statements. C5 5 -1 -20 Town of Vail, Colorado Proprietary Funds Statement of Revenues, Expenses and Changes in Fund Net Assets For the Year Ended December 31, 2009 Business -type Activities Enterprise Fund - Enterprise Fund - Governmental Timber Ridge Dispatch Activities - Affordable Housing Services Internal Corporation Fund TOTAL Service Funds Operating Revenues: Charges for services - Internal 539,763 539,763 5,148,918 Charges for services - External - 1,150,659 1,150,659 263,196 Rent 2,997,361 - 2,997,361 - Laundry room lease 19,740 19,740 - Insurance reimbursements - - - 446,626 Other 6,121 76,330 82,451 43,234 Total Operating Revenues 3,023,222 1,766,752 4,789,974 5,901,974 Operating Expenses: Operations 1,346,182 2,139,343 3,485,525 1,963,018 Health claims and premiums - - - 3,269,351 Depreciation - 227,026 227,026 573,745 Total Operating Expenses 1,346,182 2,366,369 3,712,551 5,806,114 Operating Income (Loss) 1,677,040 (599,617) 1,077,423 95,860 Non - Operating Revenues (Expenses): Intergovernmental revenues - 753,913 753,913 - Gain (loss) on disposal of assets - 2,530 2,530 75,250 Investment income 18,308 7,946 26,254 24,788 Interest expense (223,607) - (223,607) - Financing fees (274,720) (274,720) Amortization of bond issue costs (42,349) (42,349) - TotalNon- Operating Revenues (Expenses) (522,368) 764,389 242,021 100,038 (Loss) Before Capital Contributions 1,154,672 164,772 1,319,444 195,898 Capital Contributions, Net - - - 56,000 Change in Net Assets 1,154,672 164,772 1,319,444 251,898 Net Assets (Deficit) - January 1 (2,909,247) 1,995,843 (913,404) 6,411,195 Net Assets (Deficit) - December 31 (1,754,575) 2,160,615 406,040 6,663,093 The accompanying notes a06WOrlggral part of these financial statements. C6 5 -I -21 Town of Vail, Colorado Proprietary Funds Statement of Cash Flows For the Year Ended December 31, 2009 Business -type Activities Enterprise Fund - Enterprise Fund - Governmental Timber Ridge Dispatch Activities - Affordable Housing Services Internal Corporation Fund TOTAL Service Funds Cash Flows From Operating Activities: Cash received from other funds - 513,902 513,902 5,148,918 Cash received from tenants for rent 2,766,685 - 2,766,685 - Cash received from (refunded to) tenants for security deposits, net (12,525) - (12,525) - Othercashreceipts 25,861 1,226,989 1,252,850 535,722 Cash paid for goods and services (809,936) (452,764) (1,262,700) (4,229,379) Cash paid to employees - (1,718,913) (1,718,913) (949,456) Net Cash Provided (Used) by Operating Activities 1,970,085 (430,786) 1,539,299 505,805 Cash Flows From Non - Capital Financing Activities: Cash received from operating grants - 753,913 753,913 - Net Cash Provided by Non - Capital Financing Activities 753,913 753,913 - Cash Flows From Capital and Related Financing Activities: Cash received from sale of fixed assets 2,530 2,530 77,237 Principal repaid on bonds and notes (1,290,000) - (1,290,000) - Cash drawn on line of credit 209,607 209,607 Repayments of amounts drawn on line of credit (209,607) (209,607) Interest paid (240,588) (240,588) Financing fees paid (283,220) (283,220) Acquisition and construction of capital assets (69,731) (69,731) (612,152) Net Cash (Used) by Capital and Related Financing Activities (1,813,808) (67,201) (1,881,009) (534,915) Cash Flows From Investing Activities: Interest on investments 18,308 7,946 26,254 24,788 Net Cash Provided by Investing Activities 18,308 7,946 26,254 24,788 Net Increase (Decrease) in Cash and Cash Equivalents 174,585 263,872 438,457 (4,322) Cash and Cash Equivalents - Beginning 1,699,381 1,068,308 2,767,689 3,556,469 Cash and Cash Equivalents - Ending 1,873,966 1,332,180 3,206,146 3,552,147 Cash and Cash Equivalents - End of Period is Comprised of: Equity in pooled cash and investments - 1,332,180 1,332,180 3,552,147 Cash and cash equivalents - Unrestricted 949,509 - 949,509 - Cash and cash equivalents - Restricted 924,457 - 924,457 - Total - Cash and Cash Equivalents 1,873,966 1,332,180 3,206,146 3,552,147 Reconciliation of Operating Income (Loss) to Net Cash Provided (Used) by Operating Activities: Operating income (loss) 1,677,040 (599,617) 1,077,423 95,860 Adjustments: Depreciation 519,267 227,026 746,293 573,745 (Increase) decrease in accounts receivable 11,725 (25,861) (14,136) (217,334) (Increase) decrease in inventory - - (13,232) (Increase) decrease in prepaid expenses 12,384 12,384 1,185 Increase(decrease)in accounts payable 5,220 (11,069) (5,849) 58,120 Increase (decrease) in other liabilities (255,551) (255,551) - Increase (decreases) in accrued wages and benefits - (21,265) (21,265) 7,461 Total Adjustments 293,045 168,831 461,876 409,945 Net Cash Provided (Used) by Operating Activities 1,970,085 (430,786) 1,539,299 505,805 Schedule of Non -Cash Investing, Capital and Financing Activities: Contributed assets 56,000 The accompanying notes W WnWagral part of these financial statements. C7 5 -I -22 Town of Vail, Colorado Fiduciary Funds Statement of Fiduciary Net Assets December 31, 2009 Deferred Pension Compensation Trust Plan Assets: Cash and investments - Restricted 37,942,360 7,026,792 Loans to participants 450,857 - Total Assets 38,393,217 7,026,792 Net Assets: Held in trust for pension benefits and other purposes 38,393,217 7,026,792 Total Net Assets 38,393,217 7,026,792 The accompanying notes are ( pp jpj®gral part of these financial statements. C8 5 -I -23 Town of Vail, Colorado Fiduciary Funds Statement of Changes in Fiduciary Net Assets For the Year Ended December 31, 2009 Deferred Pension Compensation Trust Plan Additions: Contributions 2,464,032 836,356 Investment income 7,083,699 1,270,510 Total Additions 9,547,731 2,106,866 Deductions: Professional fees 2,941 - Benefits paid 1,590,346 210,949 Total Deductions 1,593,287 210,949 Change in Net Assets 7,954,444 1,895,917 Net Assets - January 1 30,438,773 5,130,875 Net Assets - December 31 38,393,217 7,026,792 The accompanying notes are ( pp ipj®gral part of these financial statements. C9 5 -1 -24 NOTES TO THE FINANCIAL STATEMENTS 6/1/2010 5 -I -25 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 I. Summary of Significant Accounting Policies The Town of Vail, Colorado (the "Town ") was incorporated in 1972, under the provisions of Article XX of the Colorado Constitution and Municipal Home Rule Act of 1971. The Town operates under a Council- Manager form of government. The Town's major operations include public safety, public works and transportation, culture and recreation, economic development, administration (general government), and housing. The Town's financial statements are prepared in accordance with generally accepted accounting principles ( "GAAP "). The Governmental Accounting Standards Board ( "GASB ") is responsible for establishing GAAP for state and local governments through its pronouncements (Statements and Interpretations). Governments are also required to follow the pronouncements of the Financial Accounting Standards Board ( "FASB ") issued through November 30, 1989, when applicable, that do not conflict with or contradict GASB pronouncements. The more significant accounting policies established by GAAP used by the Town are discussed below. A. Reporting Entity The reporting entity consists of (a) the primary government; i.e., the Town, and (b) organizations for which the Town is financially accountable. The Town is considered financially accountable for legally separate organizations if it is able to appoint a voting majority of an organization's governing body and is either able to impose its will on that organization or there is a potential for the organization to provide specific financial benefits to, or to impose specific financial burdens on, the Town. Consideration is also given to other organizations which are fiscally dependent; i.e., unable to adopt a budget, levy taxes, or issue debt without approval by the Town. Organizations for which the nature and significance of their relationship with the Town are such that exclusion would cause the reporting entity's financial statements to be misleading or incomplete are also included in the reporting entity. The accompanying financial statements present the primary government and its component units, entities for which the government is considered to be financially accountable. Blended component units, although legally separate entities, are, in substance, part of the Town's operations. There are three blended component units reported in the Town's financial statements: Vail Local Marketing District (the "District "), Timber Ridge Affordable Housing Corporation (the Corporation "), and Vail Reinvestment Authority (the "Authority "). The financial statements of theses entities can be obtained from the Town's administrative offices. A fourth blended component unit, the Town of Vail General Improvement District No. 1, is a dormant entity, and therefore has no financial statements to report. 1. Vail Local Marketing District The District was authorized on November 2, 1999 by a general election that established a 1.4% tax on lodging within the Town's boundaries, beginning January 1, 2000. Proceeds from the tax are to be used for organization, management, promotion, and marketing of public events, for business recruitment, and for tourism promotion. Town Council members also act as the District's Board of Directors. The District is reported as a special revenue fund. 6/1/2010 D1 5 -1 -26 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) A. Reporting Entity (continued) 2. Timber Ridge Affordable Housing Corporation The Corporation was incorporated on July 9, 2003 as a Colorado non - profit corporation to provide affordable housing for persons employed in the Town or Eagle County, Colorado. The Corporation owns and operates, exclusively on behalf of and for the benefit of the Town, a 198 -unit rental housing project (the "Project ") located in the Town. The formation of the Corporation was approved by the Town, and its operations are governed by a Board of Directors comprised, as of March 2005, of members of the Town's management team. Previously, the Board was comprised solely of members of the Town Council. Upon dissolution of the Corporation and retirement of all liabilities, all property of the Corporation is to be transferred to the Town. The acquisition of the Project was financed through the issuance of revenue bonds and a note payable to the Town. While the Town is not legally obligated to pay the indebtedness of the Corporation, the Town has agreed to consider providing funds, if needed, to the Corporation to make the scheduled debt service payments of the Corporation. The Town has a right to obtain title to the Project at any time by defeasing all outstanding bonds of the Corporation. The Corporation is reported as an enterprise fund. The Corporation's total revenues exceeded expenditures by $1,154,672 for 2009. This helped to improve the Corporation's deficit net assets balance accumulated in the period from inception of operations, July 17, 2003, to December 31, 2009. The net asset deficit totals $1,754,575 as of December 31, 2009. Since the inception of operations, the Corporation has incurred mold remediation costs totaling $1,417,292; of which the majority of expenses were incurred prior to 2007. As of January, 2007, all 198 units at the Project had been renovated. In addition to limitations on the Corporation's revenue base, the Corporation has substantial long -term debt obligations. As detailed in Note IV.G.1., a significant portion of the Corporation's bonds currently bear a variable weekly interest rate. Short -term interest rates have fluctuated since the issuance of these bonds. The Corporation's Rate Protection Agreement outlined in Note V. F. below, has limited the Corporation's effective interest rate on the 2003A Bonds to 5.5% per annum. While short -term interest rates have stabilized below the current rate cap threshold, any significant increase in rates could have an adverse impact on the Corporation's cash flow. At the time of purchase, the Town advanced the Corporation $1,000,000 of the purchase price of the property. During 2005 and 2006, the Corporation was advanced $700,000 and $200,000 respectively, by the Town. This additional funding helped improve the Corporation's year -end liquidity position. There have been no additional advances from the Town. 6/1/2010 D2 5 -I -27 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) A. Reporting Entity (continued) 2. Timber Ridge Affordable Housing Corporation (continued) In 2007, the Board commissioned an engineering study and began a capital maintenance and replacement program to address the deteriorating condition of the property. The Replacement Reserve Fund is used to fund the program. During 2009 the Corporation and the Town executed a Pre - Development Agreement with Vail Timber Ridge LLC ( "VTR LLC ") under which the Corporation would enter into a long -term ground lease with VTR LLC for a portion of the site on which the Project is located, upon which VTR LLC is to develop 359 Employee Housing Units. As specified in the Pre - Development Agreement, the ground lease would require VTR LLC to pay a one -time payment of $11,000,000 at closing of the lease, which is to occur within 30 days of final approval of all VTR LLC's applications for the development and satisfaction of all conditions for financing of the redevelopment. The Town also agrees to refund construction and building materials use tax associated with the construction of the Employee Housing Units and to forgo certain fees otherwise imposed by the Town. The Pre - Development Agreement provides that the parties will negotiate in good faith with VTR LLC for an exclusive option to develop the adjacent property, with the option having a 5 -year term. The Pre - Development Agreement terminates in November 2011, unless earlier terminated by the parties. On March 22, 2010, the Town's Planning and Environmental Commission voted to approve VTR LLC's proposed development plan and wall height variance requests, and to forward a recommendation of approval of the proposed final plat to the Town Council. Approval by the Town's Design Review Board is still pending, and financing of the redevelopment has not yet been finalized. 3. Vail Reinvestment Authority The Authority was created on November 4, 2003 pursuant to the Colorado Urban Renewal Law (C.R.S. 31 -25 -1) to oversee development and redevelopment of identified blighted areas within the Town. The Town Council approved the formation of the Authority at a public hearing, and filed applicable certification of compliance with the Division of Local Government. Its operations are governed by a Board of Commissioners comprised solely of members of the Town Council. The Authority is reported as a special revenue fund. 4. Town of Vail General Improvement District No. 1 On October 3, 2006, the Town Council accepted a petition requesting formation of the Town of Vail Public Improvement District No. 1. The District is a public, or quasi - municipal subdivision of the state of Colorado and a body corporate with the powers set forth in Part 6, Article 25, Title 31 of the Colorado Revised Statutes. The Town Council is the ex officio Board of Directors of the District. Services provided by the District include (a) programming, regulating, and generally administering public functions to be conducted on the public plaza which will be constructed as part of the Solaris redevelopment project and (b) maintaining the plaza to the extent that the Solaris Metropolitan District fails to do so. 6/1/2010 D3 5 -I -28 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) A. Reporting Entity (continued) 4. Town of Vail General Improvement District No. 1 (continued) At a special election on November 7, 2006, the eligible electors of the District authorized imposition of a mill levy of not more than fifteen mills in any year for the purpose of funding the administration, operation, and maintenance of the District's facilities should the Solaris Metropolitan District fail to do so. As of December 31, 2009, the District had not begun operations or imposed a mill levy, resulting in no financial statements to be reported. B. Government -wide and Fund Financial Statements The Town's basic financial statements include both government -wide (reporting the Town as a whole) and fund financial statements (reporting the Town's major funds). Government -wide financial statements report on information of all of the nonfiduciary activities of the Town and its component units. Both the government -wide and fund financial statements categorize primary activities as either governmental or business - type. The Town's public safety, public works and transportation, culture and recreation, economic development, and administration functions are classified as governmental activities. The Corporation and emergency dispatch services of the Town are classified as business -type activities. The government -wide Statement of Activities reports both the gross and net cost of each of the Town's governmental functions and business -type activities. The governmental functions are also supported by general government revenues (sales taxes, property and specific ownership taxes, investment earnings, etc.). The Statement of Activities reduces gross expenses (including depreciation) by related program revenues, operating and capital grants. Program revenues must be directly associated with the governmental function or a business -type activity. Operating grants include operating- specific and discretionary (either operating or capital) grants while the capital grants column reflects capital- specific grants. The government -wide focus is on the sustainability of the Town as an entity and the change in the Town's net assets resulting from the current year's activities. C. Fund Financial Statements The financial transactions of the Town are reported in individual funds in the fund financial statements. Each fund is accounted for by providing a separate set of self - balancing accounts that comprises its assets, liabilities, fund equity, revenues and expenditures /expenses. The fund focus is on current available resources and budget compliance. The Town reports the following major governmental funds: The General Fund is the Town's primary operating fund. It accounts for all financial resources of the Town, except those required to be accounted for in another fund. 6/1/2010 D4 5 -I -29 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) C. Fund Financial Statements (continued) The Capital Projects Fund accounts for a portion of the Town's sales tax and intergovernmental revenue which are restricted for the acquisitions of and improvements to the Town's governmental assets. The Real Estate Transfer Tax Fund is used to account for the collection of a real estate transfer tax which is specifically restricted for acquiring, maintaining, and improving real property for parks, recreation, open space, and similar purposes. The Conference Center Fund was established to account for the collection of a sales tax and a public accommodations tax which were specifically restricted for the financing of the construction and operations of a conference center in the Town. The conference center taxes were rescinded by election in November 2005, and a subsequent election is required to release conference center funds for any purpose. The Vail Marketing Fund accounts for the collection of business license fees which are specifically restricted for expenditures related to the marketing of the Town. The Vail Local Marketing District is used to account for the activities of the District. The Vail Reinvestment Authority is used to account for the activities of the Authority. The Town reports the following major proprietary or business -type funds: Timber Ridge Affordable Housing Corporation accounts for the activities of the Corporation. The Dispatch Services Fund accounts for the emergency dispatch services provided by the Town within Eagle County, Colorado. Additionally, the Town reports the following fund types: Internal service funds account for the repair and maintenance costs and purchase of Town vehicles and equipment, excluding buses and fire trucks. In addition, internal service funds are used to account for the health insurance plan provided to Town employees. Trust funds are used to account for the accumulation of resources for pension benefit payments to qualified Town employees and to account for assets held for employees in accordance with the provisions of Internal Revenue Code section 457. 6/1/2010 D5 5 -1 -30 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) D. Measurement Focus, Basis of Accounting, and Financial Statement Presentation Measurement focus refers to whether financial statements measure changes in current resources only (current financial focus) or changes in both current and long -term resources (long -term economic focus). Basis of accounting refers to the point at which revenues, expenditures, or expenses are recognized in the accounts and reported in the financial statements. Financial statement presentation refers to classification of revenues by source and expenses by function. 1. Long -term Economic Focus and Accrual Basis Both governmental and business -type activities in the government -wide financial statements and the proprietary and fiduciary fund financial statements use the long -term economic focus and are presented on the accrual basis of accounting. Revenues are recognized when earned and expenses are recognized when incurred, regardless of the timing of the related cash flows 2. Current Financial Focus and Modified Accrual Basis The governmental fund financial statements use the current financial focus and are presented on the modified accrual basis of accounting. Under the modified accrual basis of accounting, revenues are recorded when susceptible to accrual; i.e., both measurable and available. "Available" means collectible within the current period or soon enough thereafter (60 days) to be used to pay liabilities of the current period. Expenditures are generally recognized when the related liability is incurred. The exception to this general rule is that principal and interest on general long -term debt and compensated absences are recorded only when payment is due. 3. Financial Statement Presentation Amounts reported as program revenues include 1) charges to customers and applicants for goods, services or privileges provided, 2) operating grants and contributions, and 3) capital grants and contributions, including special assessments. Internally dedicated resources are reported as general revenues rather than as program revenues. Likewise, general revenues include all taxes. Proprietary funds distinguish operating revenues and expenses from non - operating items. Operating revenues and expenses generally result from providing services and producing and delivering goods in connection with a proprietary fund's principal ongoing operations. The principal operating revenue of the Town's enterprise funds are rents from individuals employed in the Town and charges for services related to emergency dispatch. Operating expenses for the enterprise fund includes operating expenses and depreciation on capital assets. All revenues and expenses not meeting this definition are reported as nonoperating revenues and expenses. 6/1/2010 D6 5 -I -31 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) E. Financial Statement Accounts 1. Equity in Pooled Cash and Investments The Town has a policy of central cash management for all funds except the Pension Trust Fund and the Deferred Compensation Plan Fund. In addition, the component units do not participate in the Town's central cash management. Equity in pooled cash and investments include demand deposits, short -term investments with original maturities of three months or less from the date of acquisition, and long -term investments in U.S. government obligations. Investments are stated at fair market value. 2. Cash and Cash Equivalents Cash and cash equivalents include cash on hand and investments with original maturities of three months or less from the date of acquisition. Restricted cash and cash equivalents represent amounts restricted by bond indentures and other binding commitments. 3. Receivables Receivables are reported net of an allowance for uncollectible accounts. 4. Property Taxes Property taxes are assessed in one year as a lien on the property, but not collected by the governmental unit until the subsequent year. In accordance with GAAP, the assessed but uncollected property taxes have been recorded as a receivable and as deferred revenue. 5. Inventory Inventory is valued at lower of cost or market using the first -in, first -out method. Inventory in the Heavy Equipment Fund consists of expendable supplies held for consumption. 6. Prepaid Expenses Payments made to vendors for services that will benefit periods beyond December 31, 2009 are recorded as prepaid expenses. 7. Bond Issuance Costs Issuance costs for bonds payable are deferred and amortized over the term of the loan using the straight -line method for governmental activities. The Corporation uses the bonds outstanding method, which approximates the effective interest method, to amortize these costs. 6/1/2010 D7 5 -I -32 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) E. Financial Statement Accounts (continued) 8. Interfund Receivables and Payables Balances at year -end between funds are reported as "due to / from other funds" in the fund financial statements. Any residual balances not eliminated between the governmental and business -type activities are reported as "internal balances" in the government -wide financial statements. 9. Capital Assets Capital assets, which include land, buildings, improvements, equipment, vehicles, and infrastructure assets, are reported in the applicable governmental or business -type activity columns in the government -wide financial statements. Capital assets are defined by the Town as assets with an initial cost of $5,000 or more and an estimated useful life in excess of one year. Such assets are recorded at cost where historical records are available and at an estimated historical cost where no historical record exists. Donated capital assets are recorded at estimated fair market value at the date of donation. The costs of normal maintenance and repairs that do not add to the value of the asset or materially extend asset lives are not capitalized. Improvements are capitalized and depreciated over the remaining useful lives of the related fixed assets, as applicable. Capital outlay for projects is capitalized as projects are constructed. Interest incurred during the construction phase is capitalized as part of the value of the assets. Capital assets (excluding land) are depreciated using the straight -line method. 10. Bond Premiums and Discounts Bonds payable are reported net of the applicable bond premium or discount. No amortization was taken on these premiums or discounts in the first year. These premiums and discounts are amortized over the life of the applicable bonds using the bond outstanding method. 11. Deferred Revenue For governmental funds, deferred revenues arise when potential revenue does not meet both the "measurable" and "available" criteria for recognition in the current period. For proprietary funds, deferred revenues arise when potential revenue is unearned. In subsequent periods, when revenue recognition criteria are met, or when the Town has legal claim to the resources, the liability for deferred revenue is removed and revenue is recognized. 6/1/2010 D8 5 -I -33 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) E. Financial Statement Accounts (continued) 12. Compensated Absences Vested or accumulated vacation leave that is expected to be liquidated with expendable available financial resources is reported as expenditure and a fund liability of the governmental fund that will pay it. Amounts of vested or accumulated vacation leave that are not expected to be liquidated with expendable available financial resources are reported in the governmental activities column in the government -wide financial statements. Vested or accumulated vacation leave of the proprietary fund type is recorded as an expense and liability of that fund as the benefits accrue to employees. In accordance with the provisions of GASB Statement No. 16, Accounting for Compensated Absences, no liability is recorded for non - vesting accumulating rights to receive sick pay benefits. 13. Fund Equity Governments report reservations of fund balance for amounts that are not available for appropriation or are legally restricted by outside parties for use for a specific purpose. At December 31, 2009, the Town reported $1,589,428 of restricted net assets which was comprised of $189,428 restricted for debt service payments and $1,400,000 restricted for emergencies (as subsequently explained in Notes III.E. and F.). Designations of fund balance represent tentative management plans that are subject to change. Designations of fund balance are reported only on fund financials and not on the government -wide financial statements. 14. Interfund Transactions Quasi - external transactions are accounted for as revenues, expenditures, or expenses. Transactions that constitute reimbursements to a fund for expenditures or expenses initially made from it that are properly applicable to another fund, are recorded as expenditures or expenses in the reimbursing fund and as reductions of expenditures or expenses in the fund that is reimbursed. All other interfund transactions, except quasi - external transactions and reimbursements, are reported as transfers. F. Significant Accounting Policies 1. Use of Estimates The preparation of financial statements in conformity with GAAP requires the Town's management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amount of revenues and expenditures or expenses during the reporting period. Actual results could differ from those estimates. 6/1/2010 D9 5 -1 -34 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) I. Summary of Significant Accounting Policies (continued) F. Significant Accounting Policies (continued) 2. Proprietary Funds As required by GASB Statement No. 20, Accounting and Financial Reporting for Proprietary Funds and Other Governmental Entities that use Proprietary Fund Accounting, the Town has elected to follow for its proprietary funds, all (1) GASB pronouncements and (2) FASB Statements and Interpretations, APB Opinions, and Accounting Research Bulletins issued on or before November 30, 1989, except those that conflict with a GASB pronouncement. 3. Credit Risk The receivables of the various funds of the Town are primarily due from other governments. Management believes that the credit risk related to the receivables is minimal. 4. Restricted and Unrestricted Resources When both restricted and unrestricted resources are available for use, it is the government's policy to use restricted resources first, then unrestricted resources as they are needed. II. Reconciliation of Government -wide and Fund Financial Statements A. Explanation of Certain Differences Between the Governmental Fund Balance Sheet and the Government -wide Statement of Net Assets The governmental fund Balance Sheet includes reconciliation between the fund balance of total governmental funds and net assets of governmental activities as reported in the government -wide Statement of Net Assets. One element of that reconciliation explains "Capital assets used in governmental activities are not financial resources and therefore are not reported in the funds ". This $91,739,489 difference is related to property, plant and equipment of $221,936,554 less accumulated depreciation of $130,197,065. Another element of that reconciliation explains "Other long -term assets are not available for current period expenditures and therefore are not reported in the funds ". This $936,925 difference is bond issue costs of $491,130, less accumulated amortization of $364,701, pension forfeitures of $593,648, deferred debt refunding cost of $63,380, and interest receivable of $153,468. Additionally, the reconciliation states that long -term liabilities are not due and payable in the current period and, therefore, are not reported in the funds. This $7,720,933 difference is related to bonds and notes payable of $6,345,000, accrued compensated absences of $1,232,987, premium on issued debt of $123,303 and interest payable of $19,643. 6/1/2010 D10 5 -I -35 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) II. Reconciliation of Government -wide and Fund Financial Statements (continued) B. Explanation of Certain Differences Between the Governmental Fund Statement of Revenue, Expenditures and Changes in Fund Balances and the Government -wide Statement of Activities The governmental fund Statement of Revenues, Expenditures and Changes in Fund Balances includes reconciliation between net change in fund balances of governmental funds and changes in net assets of governmental activities as reported in the government -wide Statement of Activities. One element of that reconciliation explains "Governmental funds report capital outlays as expenditures. However, in the Statement of Activities, the cost of those assets is allocated over their estimated useful lives as depreciation expense." The details of this $621,492 difference are comprised of capital outlay of $9,245,686, less depreciation expense of $9,760,561 and a loss on the sale of assets of $106,617. III. Stewardship, Compliance, and Accountability A. Budgetary Information An annual budget and appropriation ordinance is adopted by Town Council in accordance with the Town's Home Rule Charter. Budgets are prepared on the basis of GAAP for all funds except the Heavy Equipment Fund and the Dispatch Services Fund. For 2009, the General Fund and Real Estate Transfer Tax Fund were also prepared on a non -GAAP basis to reflect appropriations for certain items which required use current economic resources, but are not considered expenditures for GAAP. The budgets for these funds have been adopted on a non - GAAP budget and are reconciled to GAAP below: Heavy Dispatch Equipment Services Fund Fund Change in Net Assets - Budget Basis $ 279,783 $ 328,337 add /(less): Contribution from Capital Projects Fund 56,000 - Change in compensated absences (2,009) (6,270) Capitalized assets 612,152 69,731 Depreciation (573,745) (227,026) Net book value of disposed assets (1,988) - Change in Net Assets - GAAP Basis $ 370,193 $ 164,772 Real Estate General Transfer Tax Fund Fund Change in Net Assets - Budget Basis $ 188,231 - T — ( 4,671,318) add /(less): Investment in housing loan program 232,301 - Intergovernmental loan - Recreation District - 1,600,000 Change in Net Assets - GAAP Basis $ 420,532 $ (3,071,318) 6/1/2010 D11 5 -1 -36 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) III. Stewardship, Compliance, and Accountability (continued) A. Budgetary Information (continued) Annual appropriations are adopted for all funds. Expenditures may not legally exceed appropriations at the fund level. All appropriations lapse at year -end. The Town followed these procedures in preparing, approving, and enacting its budget for 2009. (1) For the 2009 budget year, prior to August 25, 2008, the County Assessor sent the Town a certified assessed valuation of all taxable property within the Town's boundaries. (2) Prior to the end of the 2008 fiscal year, the Town Manager submitted to the Town Council a budget and accompanying message. (3) Prior to December 15, 2008, the Town computed and certified to the County Commissioners a levy rate that derived the necessary property taxes as computed in the proposed budget. (4) After a required publication of "Notice of Proposed Budget ", the Town adopted the proposed budget and an appropriation ordinance which legally appropriated expenditures for the upcoming year. (5) After adoption of the budget ordinance, the Town may make the following changes: a) transfer appropriated money between funds; b) approve supplemental appropriations to the extent of revenues in excess of those estimated in the budget; c) approve emergency appropriations; and d) reduce appropriations for which originally estimated revenues are insufficient. Taxes levied in one year are collected in the succeeding year. Thus, taxes certified in 2008 were collected in 2009 and taxes certified in 2009 will be collected in 2010. Taxes are due on January 1 in the year of collection; however, they may be paid in either one installment (no later than April 30) or two equal installments (not later than February 28 and June 15t without interest or penalty. Taxes that are not paid within the prescribed time bear interest at the rate of one percent (1 %) per month until paid. Unpaid amounts and the accrued interest thereon become delinquent on June 16. During the year, supplemental appropriations were necessary. The budgetary comparison statements reflect the original budget and the final budget after legally authorized revisions were made. B. Budgetary Information — Vail Local Marketing District The District's budget timetable varies from the Town's. The District followed these procedures in preparing, approving, and enacting its budget for 2009. (1) On or before September 30, 2008, the District must submit to the Board a recommended budget that details the revenues necessary to meet the District's operating requirements. This was done on September 2, 2008. 6/1/2010 D12 5 -I -37 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) III. Stewardship, Compliance, and Accountability (continued) B. Budgetary Information — Vail Local Marketing District (continued) (2) After appropriate public notice and a required public hearing, the Board must adopt the proposed budget and an appropriating resolution that legally appropriated expenditures for the upcoming year on or before December 5, 2008. The Board adopted the 2009 budget on September 2, 2008. (3) After adoption of the initial budget resolution, the District may make the following changes: a) approve supplemental appropriations to the extent of revenues in excess of those estimated in the budget; b) approve emergency appropriations; and c) reduce appropriations for which originally estimated revenues are insufficient. During the year, supplemental appropriations were necessary. The budgetary comparison statements reflect the original budget and the final budget after legally authorized revisions were made. C. Deficit Net Assets - Timber Ridge Affordable Housing Corporation The Corporation had a deficit of net assets at December 31, 2009 of $1,754,575. D. Compliance with Trust Indentures - Timber Ridge Affordable Housing Corporation The bond indenture for the Corporation's Adjustable Rate Housing Facilities Revenue Bonds, Series 2003A (the "2003A Bonds "), establishes initial funding of a bond reserve fund at $317,094 and required additional funding during 2004, but permits the trustee to release moneys in the bond reserve fund to the Corporation to pay operating and maintenance expenses of the Project. Due to the Trustee's release of funds pursuant to these provisions in 2003 and 2004 (without reimbursement by the Corporation), balances at December 31, 2008 in the Bond Reserve Fund for the 2003A Bonds were $380,077, less than the bond reserve requirement of $595,157. At December 31, 2009 the Corporation's balance in the Bond Reserve Fund was in compliance with the Bond Reserve Requirement established by the 2003A Indenture. As described in Note IV.K., the Reimbursement Agreement with U.S. Bank requires the Corporation to fund a Replacement Reserve in 2003 and annually thereafter. For 2009 and 2008, the minimum funding required for the Replacement Reserve was met by the Corporation. The 2003A Indenture imposes financial ratios relating to debt service coverage. At December 31, 2009 and 2008, the Corporation met the minimum required debt service coverage ratios under the terms of the 2003A Indenture. At December 31, 2008, the Corporation was in compliance with the financial ratios relating to debt service coverage imposed by the 2003B Indenture. E. TABOR Amendment In November 1992, Colorado voters amended Article X of the Colorado Constitution by adding Section 20, commonly known as the Taxpayer's Bill of Rights ( "TABOR "). TABOR contains revenue, spending, tax and debt limitations that apply to the State of Colorado and local governments. TABOR requires, with certain exceptions, advance voter approval for any new tax, tax rate increase, mill levy above that for the prior year, extension of any expiring tax, or tax policy change directly causing a net tax revenue gain to any local government. 6/1/2010 D13 5 -1 -38 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) III. Stewardship, Compliance, and Accountability (continued) E. TABOR Amendment Except for refinancing bonded debt at a lower interest rate or adding new employees to existing pension plans, TABOR requires advance voter approval for the creation of any multiple - fiscal year debt or other financial obligation unless adequate present cash reserves are pledged irrevocably and held for payments in all future fiscal years. TABOR also requires local governments to establish an emergency reserve to be used for declared emergencies only. Emergencies, as defined by TABOR, exclude economic conditions, revenue shortfalls, or salary or fringe benefit increases. The reserve is calculated at 3% of fiscal year spending for fiscal years ending after December 31, 1995. Fiscal year spending excludes bonded debt service and enterprise spending. The Town has reserved a portion of the December 31, 2009 fund balance in the General Fund for this purpose in the amount of $1,335,000; which is the approximate required reserve. The initial base for local government spending and revenue limits is December 31, 1992 fiscal year spending. Future spending and revenue limits are determined based on the prior year's fiscal year spending adjusted for inflation in the prior calendar year plus annual local growth. Fiscal year spending is generally defined as expenditures and reserve increases with certain exceptions. Revenue, if any, in excess of the fiscal year spending limit must be refunded in the next fiscal year unless voters approve retention of such revenue. On November 16, 1993, voters of the Town approved the collection and expenditure of all revenues generated, including reduction in debt service during 1993 and each subsequent year (not including revenue generated from ad valorem property taxes) without any increase in such tax rates and the expenditure of such revenues for debt service, municipal operations, and capital projects, effective January 1, 1994. On November 7, 2000, the Town's electorate approved the collection and expenditure of all revenues received from ad valorem property taxes levied in 2000 and each year thereafter. The remaining restrictions of the TABOR Amendment apply, which are: • Voter approval of all new taxes and tax rate increases; • Voter approval for new or additional Town debt; • No increase or imposition of a new real estate transfer tax; and, • All election requirements remain in effect. The Town's management believes it is in compliance with the financial provisions of TABOR. However, TABOR is complex and subject to interpretation. Many of its provisions, including the interpretation of how to calculate fiscal year spending limits, will require judicial interpretation. F. TABOR Amendment — Vail Local Marketing District As required by TABOR, the District has reserved $65,000 of its fund balance for emergencies, which is the approximate required reserve at December 31, 2009. The ballot question approved by voters on November 2, 1999, which established the 1.4% tax on lodging within the Town's boundaries also authorized the District to collect and spend the proceeds of the lodging tax, investment income, and all other revenues, without regard to the limitations imposed by TABOR, effective January 1, 2000. 6/1/2010 D14 5 -1 -39 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) III. Stewardship, Compliance, and Accountability (continued) F. TABOR Amendment — Vail Local Marketing District (continued) The District's management believes it is in compliance with the financial provisions of TABOR. However, TABOR is complex and subject to interpretation. Many of its provisions will require judicial interpretation. IV. Detailed Notes on all Funds A. Cash and Investments Pursuant to its charter, the Town has adopted, by ordinance, an investment policy governing the types of institutions and investments with which it may deposit funds and transact business. Under this policy, the Town may invest in federally insured banks, debt obligations of the U.S. Government, its agencies and instrumentalities, governmental mutual funds and pools including 2a7 -like pools, and repurchase agreements subject to policy requirements. The Town also accounts for the operations of the employees' pension plans that are administered by select employees acting as trustees who are governed by a trust agreement. The trust agreement gives the trustees considerable latitude with investment alternatives. As a result, all pension investments are considered legal under the trust agreement. The Town's deposits and certificates of deposit are entirely covered by federal depository insurance (FDIC) or by collateral held under Colorado Public Deposit Protection Act ( "PDPA "). The FDIC insures the first $250,000 of the Town's interest bearing and non - interest bearing deposits at each financial institution. Deposit balances over $250,000 are collateralized as required by PDPA. As of year end, the bank balance of the Town's deposits was $5,024,312. 6/1/2010 D15 5 -1 -40 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) A. Cash and Investments (continued) At year end, the Town had the following investments and maturities: Carrying Type Rating Maturities Value Deposits: Cash on hand $ 10,835 Demand deposits 9,395,083 Certificates of deposit < 1 year 1,690,517 Certificates of deposit < 5 years 3,252,894 Total deposits 14,349,329 Investments: US agencies - FHLMC, FHLB, FNMA, FFCI AAA < 5 years 4,733,623 Mortgage pools AAA N/A 2,103,359 Colotrust AAAm N/A 44,088,432 Pension and section 457 investments N/A N/A 45,563,327 Total investments 96,488,741 Total deposits and investments $ 110,838,070 Reconciliation to Statement of Net Assets: Equity in pooled cash and investments $ 60,490,492 Cash and cash equivalents - Unrestricted 1,518,105 Cash and cash equivalents - Restricted 3,860,321 Fiduciary Funds 44,969,152 Total $ 110,838,070 Pools. The Town has invested in the Colorado Government Liquid Asset Trust ( "Colotrust "), which is an investment vehicle established for local government entities in Colorado to pool surplus funds. They operate similarly to a money market fund and each share is equal in value to $1. Investments of the trusts consist of U.S. Treasury bills, notes and note strips, and repurchase agreements collateralized by U.S. Treasury securities. Colotrust is rated AAAm by Standard and Poor's. Interest Rate Risk. As a means of limiting its exposure to interest rate risk, the Town diversifies its investments by security type and institution, and limits holdings in any one type of investment with any one issuer. The Town coordinates its investments maturities to closely match cash flow needs and invests primarily in securities with a maximum investment term less than five years from the purchase date. As a result of the limited length of maturities the Town has limited its interest rate risk. Credit Risk. The Town's general investment policy is to apply the prudent - person rule; investments are made as a prudent person would be expected to act, with discretion and intelligence, to seek reasonable income, preserve capital, and, in general, avoid speculative investments. 6/1/2010 D16 5 -1 -41 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) A. Cash and Investments (continued) Concentration of Credit Risk. The Town diversifies its investments by security type and institution. Credit quality distribution for investments, with credit exposure as a percentage of total investments, is as follows at year end: Investment Type Rating Percentage Colotrust AAAm 73% Investments in the Deferred Compensation Plan and the Pension Trust Funds are held by trustees and are not categorized because they are not evidenced by specific securities that exist in physical or book form. B. Receivables Receivables as of year -end for the Town's funds, including applicable allowances for uncollectible accounts, are as follows: Capital Real Estate Vail Vail Local General Projects Transfer Marketing Marketing Fund Fund Tax Fund Fund District Receivables: Property taxes $ 4,813,942 - - - - Other taxes 674,020 2,611,267 231,696 - 328,473 Other governments 8,143 5,307 - - - Employees 911 - - - - Other 159,255 188,650 - - 15,500 Gross Receivables 5,656,271 2,805,224 231,696 - 343,973 Less: Allowance for uncollectibles (1,000) - - - - Net Receivables $ 5,655,271 2,805,224 231,696 - 343,973 Vail Heavy Rein- Equip- Dispatch Health Timber vestment ment Services Insurance Ridge Authority Fund Fund Fund Total Receivables: Property taxes $ - - - - - 4,813,942 Other taxes - - - - - 3,845,456 Other governments - - - 33,362 - 46,812 Employees - - - - - 911 Other 554 242 22,914 207,445 594,560 Gross Receivables 554 242 22,914 33,362 207,445 9,301,681 Less: Allowance for uncollectibles - - - - - (1,000) Net Receivables $ 554 242 22,914 33,362 207,445 9,300,681 6/1/2010 D17 5 -1 -42 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) B. Receivables (continued) Governmental funds report deferred revenue in connection with receivables for revenues that are not considered to be available to liquidate liabilities of the current period. Total deferred revenue for governmental activities totaled $5,164,075 and is comprised of the following: General Capital Projects Fund Fund Property taxes assessed but not collectible until 2010 $ 4,813,942 $ - Other deferred revenues: Business licenses 47,803 - Library grants 112,700 - Police programs 10,655 - Construction projects - 178,975 $ 4,985,100 $ 178,975 Deferred revenue for construction projects relate to $49,175 of funds collected from Holy Cross Energy for the community enhancement fund which is used to place utilities underground. The other $129,800 was collected from developers, for road improvements. The revenue will be recognized in the year the money is spent. C. Capital Assets The Governmental Accounting Standards Board Statement No. 34 (GASB -34) requires the capitalization of general infrastructure both prospectively and retroactively. Retroactive application requires governments to capitalize major infrastructure assets they acquired in the past 25 years or during fiscal years ending after June 30, 1980. Based on the Town's annual revenues, implementation was required by December 31, 2007. The Town is in compliance with GASB 34's infrastructure reporting requirements. During 2007, the Town added fully depreciated general infrastructure assets with an aggregate historical cost of $54,016,471 to the governmental activities Statement of Net Assets, in compliance with the infrastructure reporting requirements. Also during 2007, the Town increased its capital assets to reflect the inclusion of certain items previously omitted from the Town's capital asset listing. 6/1/2010 D18 5 -1 -43 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) C. Capital Assets (continued) Capital asset activity for the year ended December 31, 2009 was as follows: Beginning Ending Balance Increases Decreases Balance Governmental Activities: Capital Assets, Not Being Depreciated: Land $ 28,222,590 - - 28,222,590 Total Capital Assets, Not Being Depreciated 28,222,590 - - 28,222,590 Capital Assets, Being Depreciated: Buildings and improvements 71,855,864 1,111,980 (83,847) 72,883,997 Infrastructure and improvements 93,675,951 9,124,507 - 102,800,458 Equipment and vehicles 28,619,205 1,677,351 (2,892,776) 27,403,780 Total Capital Assets Being Depreciated 194,151,020 11,913,838 (2,976,623) 203,088,235 Less Accumulated Depreciation For: Buildings and improvements (47,653,893) (2,637,387) 83,847 (50,207,433) Infrastructure and improvements (65,551,221) (5,220,056) - (70,771,277) Equipment and vehicles (15,742,540) (2,476,863) 2,784,172 (15,435,231) Total Accumulated Depreciation (128,947,654) (10,334,306) 2,868,019 (136,413,941) Total Capital Assets, Being Depreciated, Net 65,203,366 1,579,532 (108,604) 66,674,294 Governmental Activities Capital Assets, Net $ 93,425,956 1,579,532 (108,604) 94,896,884 Business -type Activities Capital Assets, Not Being Depreciated: Land $ 4,399,500 - - 4,399,500 Total Capital Assets, Not Being Depreciated 4,399,500 - - 4,399,500 Capital Assets, Being Depreciated: Buildings and improvements 15,592,145 - - 15,592,145 Equipment 2,516,360 69,731 - 2,586,091 Total Capital Assets Being Depreciated 18,108,505 69,731 - 18,178,236 Less Accumulated Depreciation For: Buildings and improvements (2,848,128) (519,266) - (3,367,394) Equipment (1,417,450) (227,026) - (1,644,476) Total Accumulated Depreciation (4,265,578) (746,292) - (5,011,870) Total Capital Assets, Being Depreciated, Net 13,842,927 (676,561) - 13,166,366 Business -type Activities Capital Assets, Net $ 18,242,427 (676,561) - 17,565,866 6/1/2010 D19 5 -1 -44 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) C. Capital Assets (continued) Depreciation expense was charged to functions of the Town as follows: Governmental Activities: General government $ 412,876 Public safety 375,875 Public works and transportation 8,451,231 Culture and recreation 1,094,324 Total Depreciation Expense - Governmental Activities $ 10,334,306 Business -type Activities: Dispatch services $ 227,026 Housing 519,266 Total Depreciation - Business -type Activities $ 746,292 Depreciation on fixed assets is recorded using the following estimated useful lives: Years Buildings 25-40 Building improvements 7-25 Infrastructure 5-30 Vehicles 5-15 Equipment 5-10 At December 31, 2009, the Town had $28,524,275 of fully depreciated assets. D. Operating Leases The Town is committed under various leases for buildings, office space, and equipment. For accounting purposes, these leases are considered to be operating leases, and therefore, the liability and the related assets have not been recorded in these financial statements. E. Interfund Receivables, Payables, and Transfers There were no interfund balances at December 31, 2009. During 2009, $2,289,492 was transferred from the Capital Projects Fund to the Debt Service Fund, representing sales taxes transferred for debt service payments. 6/1/2010 D20 5 -1 -45 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) F. Long -term Liabilities - Governmental Activities The Town has the following long -term debt outstanding for governmental activities: 1. Tax - Exempt Sales Tax Revenue Refunding Bonds, Series 1998A The Town issued $8,760,000 of insured Tax - Exempt Sales Tax Revenue Refunding Bonds (the "1998A Bonds ") dated September 1, 1998. Proceeds of the 1998A and 1998B Bonds (described below) were used to refund the outstanding principal balance on bonds issued in 1991 and 1992, which are considered to be defeased. The interest rate on the 1998A Bonds ranges from 4.25% to 4.5 %. Coupon payment dates for the 1998A Bonds are June 1 and December 1 annually. The Bonds are revenue obligations of the Town payable solely from the Town's 4% sales tax. The 1998A Bonds are secured by a lien on, but not an exclusive lien on, the sales tax. 1998A Bonds maturing on and after December 1, 2009 are subject to redemption prior to maturity at the option of the Town, in whole or in part, on December 1, 2008 and thereafter, at a redemption price equal to par, plus accrued interest to the redemption date. Proceeds of Sales Tax Revenue Refunding Bonds, Series 2008, were used to refund the outstanding principal balance on the 1998A bonds, which are considered to be defeased. 2. Sales Tax Revenue Refunding Bonds, Series 2002B The Town issued $5,570,000 of Sales Tax Revenue Refunding Bonds dated September 1, 2002 (the "2002B Bonds "). Proceeds from the 2002B Bonds were used to refund outstanding 1992 bonds. The interest rate on the 2002B Bonds ranges from 2.5% to 4.0% and is payable on June 1 and December 1 annually through December 1, 2012. The 2002B Bonds are special limited obligations of the Town payable solely from the Town's existing 4% sales tax and from any legally available tax or taxes or fees (other than general ad valorem tax). The 2002B Bonds constitute an irrevocable lien (but not an exclusive lien) upon the pledged revenues, on parity with the 1998 Bonds. 2002B Bonds maturing on or before December 1, 2011 are not subject to prior redemption. 2002B Bonds maturing on or after June 1, 2012 are subject to redemption prior to their maturities, at the option of the Town, in whole or in part, on December 1, 2011 or thereafter, at a redemption price equal to the principal amount redeemed, plus a redemption premium equal to 1% of the principal redeemed, plus accrued interest to the redemption date. 6/1/2010 D21 5 -1 -46 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) F. Long -term Liabilities - Governmental Activities (continued) 3. Sales Tax Revenue Refunding Bonds, Series 2008 The Town issued $6,320,000 of Sales Tax Revenue Refunding Bonds dated December 1, 2008 (the "2008 Bonds "). Proceeds from the 2008 Bonds were used to refund outstanding 1998A bonds. The interest rate on the 2008 Bonds ranges from 3.5% to 4.0% and is payable on June 1 and December 1 annually through December 1, 2012. The 2008 Bonds are special limited obligations of the Town payable solely from the Town's existing 4% sales tax and from any legally available tax or taxes or fees (other than general ad valorem tax). The 2008 Bonds constitute an irrevocable lien (but not an exclusive lien) upon the pledged revenues, on parity with the 1998 Bonds. 2008 Bonds maturing on or before December 1, 2011 are not subject to prior redemption. The 2008 Bonds are not subject to redemption prior to maturity at the option of the Town. G. Long -term Liabilities - Business -type Activities The Town has the following long -term debt outstanding for business -type activities: 1. Adjustable Rate Housing Facilities Revenue Bonds, Series 2003A The 2003A Bonds were issued July 15, 2003 in the principal amount of $19,025,000 as limited obligations of the Corporation and not indebtedness of the Town. The 2003A Bonds are payable solely from the rents and other receipts from operation of the Project, net of the Project's actual operating expenses (the "Pledged Revenues ") and the various reserve funds and other monies pledged under the terms of the 2003A indenture. Certain capitalized terms are further described in the 2003A indenture. The 2003A Bonds bear interest at the Weekly Rate established by the George K. Baum & Company (the "Remarketing Agent ") until converted to another "mode ", including a Fixed Rate, by the Corporation. While in any interest rate mode other than a Fixed Rate, the 2003A Bonds are subject to repurchase upon demand by any bondholder at 100% of the outstanding principal amount plus accrued interest. All tendered bonds are then to be subsequently remarketed by the Remarketing Agent. 6/1/2010 D22 5 -1 -47 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) G. Long -term Liabilities - Business -type Activities (continued) 1. Adjustable Rate Housing Facilities Revenue Bonds, Series 2003A (continued) The 2003A Bonds are subject to redemption prior to maturity (December 1, 2032 or specific maturity date, if converted to Fixed Rate) at the Corporation's option, using monies in the Redemption Fund, as follows: • 2003A Bonds in a Daily Mode or Weekly Mode - on any date prior to Maturity at 100% of the principal amount, plus accrued interest. • 2003A Bonds in a Commercial Long -Term Mode - after the following No -Call Period and at the following redemption prices, plus accrued interest: Length of Rate Period No -Call Period Redemption Price Greater than 12 years 10 years from the Rate 101%, declining 0.5% per Change Date 6 months to 100% Greater than 4 years, but Until 2 years prior to the 100% less than 12 years end of the Rate Period Less than or equal to Length of the Rate Period Not subject to optional 4 years redemption • 2003A bearing a Fixed Rate - after the following No -Call Period and at the following redemption prices, plus accrued interest: Length of Rate Period No -Call Period Redemption Price Greater than 12 years 10 years from the 101 %, declining 0.5% per Conversion Date 6 months to 100% Greater than 4 years, but Until 2 years prior to 100% less than 12 years Maturity Less than or equal to Term to Maturity Not subject to optional 4 years redemption From the date of issuance through December 31, 2009, the 2003A Bonds have been in Weekly Mode, with interest rates set by the Remarketing Agent. Interest rates on the 2003A Bonds ranged from 0.33% to 3.89% per annum in 2009, and 1.94% to 9.00% per annum in 2008. At December 31, 2009, the interest rate on the 2003A Bonds was 0.33% per annum (1.94% at December 31, 2008); however, the Corporation's effective interest rate has been limited to 4% through August 1, 2006 and 5.5% thereafter, as provided by the Rate Protection Agreement discussed in Note IV.K. Total interest expense for 2009 incurred in respect of the 2003A Bonds was $144,404 ($676,960 for 2008). 6/1/2010 D23 5 -1 -48 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) G. Long -term Liabilities - Business -type Activities (continued) 2. Subordinate Housing Facilities Revenue Bonds, Series 2003B ( "2003B Bonds ") The 2003B Bonds were issued July 15, 2003 in the principal amount of $1,570,000 as subordinated, limited obligations of the Corporation and not indebtedness of the Town. The 2003B Bonds are payable solely from the Pledged Revenues and the various reserve funds and other monies pledged under the terms of the 2003B indenture, but the pledge of security interest in the Pledged Revenues is subordinated to the pledge of these same revenues for payment of the 2003A Bonds. The 2003B Bonds bear interest at the rate of 6.25% per annum, with semi - annual blended payments of interest and principal on June 1 and December 1 annually. During 2009, the Corporation incurred interest expense totaling $50,703 in respect of the 2003B Bonds ($64,193 for 2008). The 2003B Bonds mature December 1, 2013 but are subject to prior redemption, at the Corporation's option, at 100% of the principal amount, plus accrued interest; provided that redemption of the bonds is not from the proceeds of refunding bonds or other financing by the Corporation. During 2009, the Corporation redeemed 100% of the $885,000 outstanding principal balance of the 2003B Bonds, using available funds from operations. 3. Promissory Note - Town of Vail (the "Town Notes ") In connection with the Corporation's purchase of the Project, the Town advanced $1,000,000 to the Corporation upon execution of a promissory note. During 2005 and 2006, the Town made additional advances of $700,000 and $200,000, respectively, to the Corporation upon execution of additional promissory notes. At December 31, 2009, the balance outstanding under the terms of these promissory notes (collectively, the "Town Notes ") was $1,900,000 ($1,900,000 at December 31, 2008). The Town Notes, which bear interest at the rate of 1.5% per annum, mature December 1, 2032. The Town Notes are payable solely from the Pledged Revenues, but the pledge of security interest in the Pledged Revenues is subordinated to the pledge of these same revenues for payment of the 2003A Bonds. The Town Notes are payable to the extent that the Corporation has determined that excess net revenues of the Project, after provision for necessary operating or capital reserves, have accumulated semi - annually on the business day following debt service on the 2003B Bonds. The Town Notes may be repaid by the Corporation at any time without penalty. In the event that a shortfall arises in the Bond Reserve Funds (as defined in the 2003A Indenture) for the 2003A Bonds which is not cured within the prescribed deadlines by the Corporation, U.S. Bank National Association (the "Trustee ") will request that the Town replenish the deficient Bond Reserve Fund, and the Town has agreed to consider such requests but is not obligated to do so. 6/1/2010 D24 5 -1 -49 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) G. Long -term Liabilities - Business -type Activities (continued) 3. Promissory Note - Town of Vail (the "Town Notes ") (continued) Any funds advanced by the Town to replenish Bond Reserve Funds will be considered additional loans by the Town, subject to the same terms as the original Town Notes. The Town's failure to replenish any deficiency in the Bond Reserve Funds will not constitute an Event of Default (as defined in the 2003A Indenture) for the 2003A Bonds. The Corporation incurred interest expense totaling $28,500 during 2009 ($28,500 for 2008) in respect of the Town Notes. At December 31, 2009, the Corporation had accrued a total of $153,468 ($124,968 at December 31, 2008) in interest payable to the Town under the terms of the Town Notes. H. Long -term Liabilities - Compensated Absences The Town has a policy allowing the accumulation of paid vacation and sick leave, subject to certain maximum limits. In accordance with GAAP, the Town's approximate liability for vacation pay earned by employees and longevity pay at December 31, 2009 has been reflected in the proprietary type fund financial statements and in the governmental activities column of the government -wide financial statements. Accumulated sick pay of approximately $2,978,903 at December 31, 2009 has not been reflected in the Town's financial statements as the amount is partially insured by an independent insurance company and the amounts are not payable at termination. I. Long -term Liabilities — Refunded In prior years, the town defeased certain general obligations and other bonds by placing the proceeds of new bonds in an irrevocable trust to provide for all future debt service payments on the old bonds. The bonds intended to be refunded by the refunding issues remain a contingent liability of the town until retired; however, they are not included for the purposes of calculating debt limits of the town. The amount of debt considered defeased cannot be readily determined as of December 31, 2009. 6/1/2010 D25 5 -1 -50 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) J. Long -term Liabilities - Activity and Debt Service Schedules Long -term liability activity for the year ended December 31, 2009 was as follows: Beginning Ending Due Within Balance Additions Reductions Balance One Year Governmental Activities: Tax - Exempt Refunding Bonds, Seres 2008 $ 6,300,000 (1,500,000) 4,800,000 1,540,000 Deferred amounts: Issuance premium 203,221 (79,918) 123,303 - Cost of refunding (104,460) 41,080 (63,380) - Net Tax - Exempt Refunding Bonds 98,761 (38,838) 59,923 Refunding Bonds, Series 2002B 2,025,000 (480,000) 1,545,000 495,000 Compensated absences 1,229,604 62,450 - 1,292,054 516,822 Total Governmental Activities Long -term Liabilities $ 9,653,365 62,450 (2,057,676) 7,696,977 2,551,822 Busi ness -type Activities: Housing Facilities Revenue Bonds: Adjustable Rate, Series 2003A $ 19,025,000 - (405,000) 18,620,000 430,000 Subordinated, Series 2003B 885,000 (885,000) - - Promissory note 1,900,000 - - 1,900,000 - Compensated absences 65,759 6,270 - 72,029 28,812 Total Business -type Activities Long -term Liabilities $ 21,875,759 6,270 (1,290,000) 20,592,029 458,812 Debt service requirements at December 31, 2009 were as follows: Principal Interest Total Governmental Activities: 2010 $ 2,035,000 238,331 2,273,331 2011 2,115,000 165,681 2,280,681 2012 2,195,000 82,275 2,277,275 Total Governmental Activities $ 6,345,000 486,287 6,831,287 Business -type Activities 2010 $ 430,000 89,828 519,828 2011 450,000 88,404 538,404 2012 475,000 86,912 561,912 2013 500,000 85,337 585,337 2014 530,000 83,679 613,679 2015 -2019 3,100,000 276,106 3,376,106 2020 -2024 4,035,000 218,873 4,253,873 2025 -2029 5,235,000 144,475 5,379,475 2030 -2032 5,765,000 53,376 5,818,376 Total Business -type Activities $ 20,520,000 1,126,990 21,646,990 6/1/2010 D26 5 -1 -51 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) J. Long -term Liabilities - Activity and Debt Service Schedules (continued) General obligation bonds issued for governmental activity purposes are liquidated by the Debt Service Fund, whereas, general obligation bonds issued for component unit purposes are liquidated by the component unit. Included in debt service requirements for business -type activities above are principal and interest payments due to the Town in the amounts of $1,900,000 and $655,500 respectively. K. Credit Facility and Reimbursement Agreement - Timber Ridge Affordable Housing Corporation Certain capitalized terms are defined in the 2003A Bonds Indenture. In connection with the issuance of the 2003A Bonds, an irrevocable, stand -by, direct pay letter of credit (the "Credit Facility ") in the amount of $19,207,432 was established July 17, 2003 by U.S. Bank, National Association ( "U.S. Bank ") in favor of the Trustee for the 2003A Bonds. Under the terms of the Credit Facility, up to $19,025,000 may be drawn to pay principal amounts of the 2003A Bonds, and up to $182,432 may be drawn to pay up to 35 days' accrued interest on the 2003A Bonds at a maximum rate of 10% per annum. Available credit under the Credit Facility will be permanently and proportionately reduced upon notice from the Trustee of redemption of less than all of the 2003A Bonds. The Credit Facility expires at the earlier of: a. July 17, 2009, although it automatically renews for successive one -year terms (unless U.S. Bank notifies the Trustee that the Credit Facility has not been renewed); b. 15 days following notice by U.S. Bank requiring payment of all outstanding 2003A Bonds due to Default; C. The date of acceleration or redemption of all 2003A Bonds; d. The second business day after conversion of the 2003A Bonds to a Fixed Mode interest rate; or e. The date of surrender of the Credit Facility for cancellation, as required by the Indenture. Concurrent with the Credit Facility, the Corporation executed a Reimbursement Agreement and a Demand Note in favor of U.S. Bank, evidencing the Corporation's obligation to repay all advances under the Credit Facility, together with interest on all such draws. All amounts drawn on or charged against the Credit Facility bear interest at the Bank Rate, which is equal to U.S. Bank's Prime Rate plus 200 Basis Points. The Credit Facility automatically renews each year, subject to the Corporation's compliance with requirements as to operational performance of the Corporation, provision of certain records to the Trustee, and payment of all fees (including annual stand -by fees equal to 125 Basis Points calculated on the original credit commitment, plus U.S. Bank's standard fees and charges for processing draws on the Credit Facility). Pursuant to this arrangement, the Corporation incurred financing fees during 2009 totaling $243,728 ($244,094 for 2008) for U.S. Bank in respect of stand -by fees for the Credit Facility. During 2003, U.S. Bank was paid a one -time origination fee of $192,074 from the proceeds on issuance of the 2003A Bonds, which has been capitalized as Bond Issue Costs. 6/1/2010 D27 5 -I -52 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) IV. Detailed Notes on all Funds (continued) K. Credit Facility and Reimbursement Agreement — Timber Ridge Affordable Housing Corporation (continued) During 2009, the Corporation drew and repaid $209,607 ($651,984 for 2008) of advances on the Credit Facility. At December 31, 2009 and 2008, no balance was outstanding on the Credit Facility. The Reimbursement Agreement imposes the following funding commitments on the Corporation: a. Commencing January 1, 2009, the Corporation is to deposit into the Bond Principal Fund an amount equal to 1/12` of the scheduled principal reductions for the 2003A Bonds, to be used by the Trustee to pay for optional redemptions as provided in the 2003A Indenture. b. $90,000 was paid from the proceeds of issuance of the 2003A Bonds into a Replacement Reserve account. Annually thereafter, the Corporation is to deposit an equal amount increased by 3% per annum into the Replacement Reserve account, with usage of such funds restricted to capital improvements to the Project approved by U.S. Bank. The Replacement Reserve Account is pledged to U.S. Bank and not the owners of the 2003A Bonds. C. The Corporation is required to deposit all security deposits received from tenants of the Project into a separate account. d. Commencing August 1, 2004 and annually thereafter, the Corporation is to deposit into a Rate Cap Escrow Account an amount not less than $45,000, to be used only to pay for required rate protection agreements. As required by the Reimbursement Agreement and for as long as the Credit Facility is outstanding, the Corporation is required to have in effect a rate protection agreement at a fixed interest rate acceptable to U.S. Bank in an amount equal to the then - outstanding principal amount of the Credit Facility, with a floating rate payer acceptable to U.S. Bank. The Corporation's rate protection agreement is subsequently described. V. Other Information A. Pension Plans The Town offers two defined contribution pension plans to cover all permanent paid employees of the Town. The Town established these qualified money purchase pension plans under Internal Revenue Code section 401(a), and may amend all of the plan provisions. The first plan covers all full time and qualified seasonal employees other than sworn police officers and firefighters; the second plan covers all full time and qualified seasonal employees of the Town's Police and Fire departments. The plan provisions are the same for both plans. In defined contribution plans, benefits depend solely on amounts contributed to the plans plus investment earnings. Employees are eligible to participate in the plans from the date of employment or the effective date of the plans, January 1, 1983, whichever is later. The plans provide for contributions to be made by the Town of 12.6% of regular compensation for the first year of employment and 17.6% thereafter. For employees hired after April 1, 1986, the Town's contribution is 11.15% of regular compensation for the first year, and 16.15% thereafter. 6/1/2010 D28 5 -I -53 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) V. Other Information (continued) A. Pension Plans (continued) Employees have the option to make voluntary contributions of up to 10% of their compensation. In the event of continued long -term disability of an employee, the Town's disability insurance will continue to make contributions to the plan for the employee through age 60 at the rate on the date of disability. For employees hired before July 1, 1986, vesting of the Town's contributions is 77.5% after the first year of employment with an additional vesting of 7.5% per year through the fourth year, when vesting is 100 %. For employees hired after June 30, 1986, vesting of the Town's contributions to the employees is 20% after the first year of employment with additional vesting of 20% per year through the fifth year, when vesting is 100 %. If an employee dies, becomes disabled, or attains the age of 60, their entire interest in the plans becomes vested; normal retirement age is 60 with early retirement at age 50 and four years of service. In 1991, the Town established a defined contribution pension plan for seasonal employees who work for the Town longer than 6 weeks. Seasonal employees are required to contribute 6% of regular compensation to the plan and the Town contributes 1.5 %. Seasonal employees are 100% vested after their first contribution. Employees covered under the regular and seasonal pension plans do not participate in the Social Security system. The annual pension cost is the Town's contributions less forfeitures from the prior year. The plans' invested assets at December 31, 2009 of $37,942,360 are stated at market value. All earnings, losses, expenses, and changes in the fair market value of the trust fund will be apportioned at least annually among the participants in proportion to each participant's current share of the Trust Investment Fund. The Town has no liability for unfunded future vested employee benefits. The trustees and administrators of the plans are the Retirement Board. The Retirement Board determines investment options made available to participants, in adherence with an adopted investment policy statement. The total amount of the Town's 2009 covered payroll was $15,214,833 of which $13,286,490 was for permanent employees and $1,928,343 was for seasonal staff. Total 2009 payroll for all Town employees was $16,403,947. B. Retirement Savings Plan - Deferred Compensation Plan - IRC 457 The Town offers its employees a deferred compensation plan (the "457 Plan ") created in accordance with Internal Revenue Code section 457. The 457 Plan, available to all Town employees, permits them to defer a portion of their salary until future years. The deferred compensation is not available to employees until termination, retirement, death, or unforeseeable emergency. All amounts of compensation deferred under the 457 Plan, all property and rights purchased with those amounts, and all income attributable to those amounts, property, or rights are to be held in trust for the exclusive benefit of the 457 Plan participants and their beneficiaries. The modified accrual basis of accounting is used for the 457 Plan. 6/1/2010 D29 5 -1 -54 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) V. Other Information (continued) B. Retirement Savings Plan - Deferred Compensation Plan - IRC 457 (continued) The trustees and administrators of the 457 Plan are the Retirement Board, which comprises members of the Town's administration. The Retirement Board determines investment options made available to participants, in adherence to an adopted investment policy statement. The Town has no liability for losses under the 457 Plan but does have the duty of due care that would be required of an ordinary prudent investor. The total assets of the 457 Plan were $7,026,792 at December 31, 2009. The assets were invested in mutual funds, as previously described. Pursuant to the Town's adoption of GASB Statement No. 32, Accounting and Financial Reporting for Internal Revenue Code Section 457 Deferred Compensation Plans, the 457 Plan has been included in these financial statements as an expendable trust fund. C. Cafeteria Plan The Town offers a cafeteria compensation plan organized under section 125 of the Internal Revenue Code, which includes dependent care and health expense reimbursement. No cost to the Town is recognized as the plan is a salary reduction plan. D. Risk Management The Town is exposed to various risks of loss related to workers compensation, general liability, unemployment, torts, theft of, damage to, and destruction of assets, and errors and omissions. The Town carries commercial coverage for these risks and claims and does not expect claims to exceed their coverage. E. Commitments and Contingencies 1. Legal Claims During the normal course of business, the Town may incur claims and other assertions against it from various agencies and individuals. Management of the Town and their legal representatives feel none of these claims or assertions are significant enough that they would materially affect the fairness of the presentation of the financial statements at December 31, 2009. 2. Federal Funds Funds received from Federal grants and programs are subject to audit and disallowance on ineligible costs. Management of the Town feels any potential questioned or disallowed costs would not materially affect the fairness of the presentation of the financial statements at December 31, 2009. 3. Mold Remediation - Timber Ridge Affordable Housing Corporation Beginning in 2003, the Corporation performed remediation and other precautionary renovations to the Project to alleviate potential and identified mold problems in certain rental units. As of December 31, 2007, all 198 units were renovated. The Corporation did not incur any mold remediation costs during 2008 or 2009. 6/1/2010 D30 5 -I -55 Town of Vail, Colorado Notes to the Financial Statements December 31, 2009 (Continued) V. Other Information (continued) F. Rate Protection Agreement - Timber Ridge Affordable Housing Corporation Effective July 15, 2003, the Corporation entered into a Rate Protection Agreement with SMBC Derivative Products Limited ( "SMBC ") whereby SMBC agreed to limit the Corporation's interest payable on the 2003A Bonds to 4% per annum through August 1, 2006. For its services under the Rate Protection Agreement, SMBC was paid a fee of $133,000 during the period ended December 31, 2003, which has been capitalized as bond issue costs. Effective August 1, 2006, the Rate Protection Agreement was revised in that SMBC agreed to limit the Corporation's interest payable on the 2003A Bonds to 5.5% per annum through May 1, 2008. SMBC was paid a $70,000 fee in 2006 for this service, which has been capitalized as Bond Issue Costs. Effective April 30, 2008, the Rate Protection Agreement was revised in that SMBC agreed to limit the Corporation's interest payable on the 2003A Bonds to 5.5% per annum through May 1, 2010. SMBC was paid a fee of $14,650 in 2008 for this service, which has been capitalized as Bond Issue Costs. During 2009, the Corporation was reimbursed $0 (2008 -$0) by SMBC under the terms of the Rate Protection Agreement to limit the Corporation's interest payable on the 2003A Bonds to 5.5% (2008 — 5.5 %) per annum. G. Related Party Transactions - Vail Local Marketing District The District has executed a Coordination Agreement with Vail Valley Partnership ( "VVP ") under which VVP provides some marketing coordination services to the District in return for a fixed fee. The District paid VVP $50,000 for its services in 2009. The Coordination Agreement also requires the District to pay a fixed fee to the Town, for accounting services and marketing coordination provided by the Town. Fees totaling $20,000 for accounting services and $75,000 for marketing coordination were incurred by the District during 2009 from the Town. H. Conduit Debt -Town of Vail, Colorado Multifamily Housing Revenue Bonds (Middle Creek Village Apartments Project), Series 2003A, 2003B and 2003 -T These bonds were issued in 2003 in an aggregate principal amount of $16,850,000 to finance construction of multi - family housing projects within the Town. The bonds mature in 2038. The bonds are solely payable from, and are secured by, a pledge of revenue from loan agreements between the Town and Middle Creek Village, LLC (as borrower). The borrower's obligation is secured by Deeds of Trust, Security Agreements, Financing Statements, and assignment of rents and leases. The bonds are a special limited obligation of the Town, payable solely from the specified revenues of the projects, and do not constitute debt or indebtedness of the Town. 6/1/2010 D31 5 -1 -56 REQUIRED SUPPLEMENTARY INFORMATION 6/1/2010 5 -I -57 Town of Vail, Colorado General Fund Schedule of Revenues, Expenditures Changes in Fund Balances Budget (Non -GAAP Basis) and Actual with Reconciliation to GAAP Basis For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Revenues: Taxes: General sales taxes 11,860,000 9,760,000 8,760,000 (1,000,000) 11,640,000 Property and ownership taxes 4,293,500 4,293,500 4,506,491 212,991 4,309,622 Ski area lift ticket admissions tax 3,190,000 3,115,000 3,048,011 (66,989) 3,277,703 Franchise tax 899,935 1,015,000 908,577 (106,423) 1,052,665 Penalties and interest on delinquent taxes - 34,935 35,507 572 22,544 Total - Taxes 20,243,435 18,218,435 17,258,586 (959,849) 20,302,534 Permits and Licenses: Construction fees 1,755,200 1,261,250 1,341,730 80,480 3,799,444 Contractors' licenses - 30,000 40,445 10,445 42,061 Other permits and licenses - 43,950 58,797 14,847 61,521 Total - Permits and Licenses 1,755,200 1,335,200 1,440,972 105,772 3,903,026 Intergovernmental: County sales tax 1,308,719 510,800 518,859 8,059 625,674 County road and bridge - 720,000 737,236 17,236 733,673 Additional motor vehicle registration fees 23,400 25,509 2,109 25,109 Cigarette tax 72,000 74,651 2,651 80,913 Highway users tax 177,519 189,280 11,761 179,606 State health inspection 10,000 11,493 1,493 11,768 Other state sources 27,461 32,405 4,944 49,455 Federal sources - 4,500 22,137 17,637 - Total - Intergovernmental 1,308,719 1,545,680 1,611,570 65,890 1,706,198 Charges for Services: Management fees - Vail Local Marketing District - 95,950 95,000 (950) 93,000 Internal service charge 280,049 276,626 (3,423) 550,409 Out of district fire response 30,000 36,179 6,179 97,525 Alarm monitoring fees - 50,000 28,506 (21,494) 37,853 Parking 5,680,744 5,432,744 4,975,795 (456,949) 4,705,984 Fines and forfeitures 260,000 260,000 330,660 70,660 396,707 Rents 795,300 906,382 912,091 5,709 949,961 Other charges, services, and sales 798,838 257,789 281,342 23,553 332,467 Total - Charges for Services 7,534,882 7,312,914 6,936,199 (376,715) 7,163,906 Other Revenues: Interest on investments 495,000 115,000 170,353 55,353 571,072 Other 59,000 216,500 243,991 27,491 163,025 Total- Other Revenues 554,000 331,500 414,344 82,844 734,097 Total Revenues 31,396,236 28,743,729 27,661,671 (1,082,058) 33,809,761 (continued) The accompanying notes of WWRWMgral part of these financial statements. E1 5 -1 -58 Town of Vail, Colorado General Fund Schedule of Revenues, Expenditures Changes in Fund Balances Budget (Non -GAAP Basis) and Actual with Reconciliation to GAAP Basis For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) (Continued) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Expenditures: General Government: Town officials 1,298,703 1,261,297 1,161,906 99,391 1,224,007 Administrative 3,466,328 3,234,825 2,986,758 248,067 3,164,384 Community development 3,282,081 2,405,353 1,888,707 516,646 3,327,400 Employee home ownership program - 250,000 232,301 17,699 - Total - General Government 8,047,112 7,151,475 6,269,672 881,803 7,715,791 Public Safety: Police department 5,414,183 5,315,289 5,036,210 279,079 5,047,503 Fire department 2,769,703 2,735,009 2,717,947 17,062 2,577,087 Total - Public Safety 8,183,886 8,050,298 7,754,157 296,141 7,624,590 Public Works and Transportation: Highways and streets 3,726,449 3,552,133 3,357,816 194,317 3,717,159 Transportation 4,723,939 3,611,506 3,550,661 60,845 3,853,826 Parking operations - 1,017,943 908,262 109,681 926,689 Facility maintenance 3,945,981 3,558,899 3,158,359 400,540 3,281,389 Total - Public Works and Transportation 12,396,369 11,740,481 10,975,098 765,383 11,779,063 Culture and Recreation: Contributions and special events 1,501,713 1,524,634 1,515,625 9,009 1,541,497 Special recreation facilities - 164,171 150,239 13,932 161,594 Library 854,593 825,745 808,649 17,096 828,056 Total - Culture and Recreation 2,356,306 2,514,550 2,474,513 40,037 2,531,147 Total Expenditures 30,983,673 29,456,804 27,473,440 1,983,364 29,650,591 Excess of Revenues Over Expenditures 412,563 (713,075) 188,231 901,306 4,159,170 Other Financing Sources (Uses): Transfers out - - - - (991,000) Total Other Financing Sources (Uses) - - - (991,000) Net Change in Fund Balances 412,563 (713,075) 188,231 901,306 3,168,170 Reconciliation to GAAP Basis Investment in employee home ownership program 232,301 - Net Change in Fund Balances - GAAP Basis 412,563 (713,075) 420,532 1,133,607 3,168,170 Fund Balances - January 1 21,563,411 22,909,067 23,002,885 93,818 19,834,715 Fund Balances - December 31 21,975,974 22,195,992 23,423,417 1,227,425 23,002,885 The accompanying notes ar&bdWt&gral part of these financial statements. E2 5 -I -59 Town of Vail, Colorado Special Revenue Funds Capital Projects Fund Schedule of Revenues, Expenditures Changes in Fund Balances Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Revenues: Taxes: Sales tax 7,450,000 6,840,000 8,251,795 1,411,795 8,171,920 Construction Use tax 1,000,000 700,000 713,582 13,582 608,483 8,450,000 7,540,000 8,965,377 1,425,377 8,780,403 Intergovernmental: County revenues - - - - 50,000 State grants - - 24,000 24,000 3,600 Federal grants 1,400,000 120,834 - (120,834) 815,577 Total - Intergovernmental 1,400,000 120,834 24,000 (96,834) 869,177 Charges for Services: Leases - Vail Commons 158,550 158,550 201,450 42,900 188,160 Resale fees 30,000 30,000 18,013 (11,987) 12,199 Total - Charges for Services 188,550 188,550 219,463 30,913 200,359 Other: Interest on investments 18,750 18,750 68,308 49,558 211,065 Project reimbursements /shared costs - 187,000 246,858 59,858 955,545 Construction fees 48,000 186,000 72,425 (113,575) 623,181 Other - - 300 300 85,554 Total - Other 66,750 391,750 387,891 (3,859) 1,875,345 Total Revenues 10,105,300 8,241,134 9,596,731 1,355,597 11,725,284 Expenditures: Public Works: Capital projects and acquisition 4,788,580 9,847,557 5,078,886 4,768,671 11,416,939 Excess (Deficiency) of Revenues Over Expenditures 5,316,720 (1,606,423) 4,517,845 6,124,268 308,345 Other Financing Sources (Uses): Sale of assets 17,984 17,984 178,066 Transfers in - - - 516,000 Transfers (out) (3,666,775) (2,298,121) (2,289,492) 8,629 (2,204,670) Total Other Financing Sources (Uses) (3,666,775) (2,298,121) (2,271,508) 26,613 (1,510,604) Net Change in Fund Balances 1,649,945 (3,904,544) 2,246,337 6,150,881 (1,202,259) Fund Balances - January 1 2,242,271 10,906,869 10,906,869 - 12,109,128 Fund Balances - December 31 3,892,216 7,002,325 13,153,206 6,150,881 10,906,869 The accompanying notes a*bi2@r1t&gral part of these financial statements. E3 5 -1 -60 Town of Vail, Colorado Special Revenue Funds Real Estate Transfer Tax Fund Schedule of Revenues, Expenditures Changes in Fund Balances Budget (Non -GAAP Basis) and Actual with Reconciliation to GAAP Basis For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Revenues: Taxes: Real estate transfer tax 6,241,000 2,420,000 2,513,481 93,481 9,091,917 Intergovernmental Revenue: Lottery revenue 20,000 20,000 22,958 2,958 24,514 Other state grants - 157,458 157,628 170 2,400 Total - Intergovernmental Revenue 20,000 177,458 180,586 3,128 26,914 Charges for Services: Recreation amenities fee 25,000 72,000 72,308 308 54,822 Lease income 120,000 472,325 126,768 (345,557) 122,010 Total - Charges for Services 145,000 544,325 199,076 (345,249) 176,832 Other: Project reimbursements - 2,500 53,777 51,277 4,102 Donations - - 2,500 2,500 7,900 Interest on investments 514,825 81,250 121,598 40,348 346,452 Other - - 12,052 12,052 135,561 Total - Other 514,825 83,750 189,927 106,177 494,015 Total Revenues 6,920,825 3,225,533 3,083,070 (142,463) 9,789,678 Expenditures: Culture and Recreation: Project management 312,050 120,000 123,180 (3,180) 435,055 Park maintenance 1,365,882 1,298,882 1,145,481 153,401 1,143,289 Environmental sustainability 255,000 315,000 205,379 109,621 166,036 Art in public places 84,359 84,359 81,861 2,498 78,455 Public Works: Capital projects 6,789,679 8,410,765 4,409,045 4,001,720 2,238,100 Intergovernmental financing - Vail Recreation District - 1,607,522 1,600,000 7,522 - Public Safety: Fire suppression 265,000 265,000 189,442 75,558 209,750 Total Expenditures 9,071,970 12,101,528 7,754,388 4,347,140 4,270,685 Net Change in Fund Balances (2,151,145) (8,875,995) (4,671,318) 4,204,677 5,518,993 Reconciliation to GAAP Basis: Intergovernmental financing - Vail Recreation District 1,600,000 - Net Change in Fund Balances - GAAP Basis (2,151,145) (8,875,995) (3,071,318) 5,804,677 5,518,993 Fund Balances - January 1 6,929,791 17,288,265 17,288,265 - 11,769,272 Fund Balances - December 31 4,778,646 8,412,270 14,216,947 5,804,677 17,288,265 The accompanying notes afid14B WMgral part of these financial statements. E4 5 -1 -61 Town of Vail, Colorado Special Revenue Funds Conference Center Fund Schedule of Revenues, Expenditures Changes in Fund Balances Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Revenues: Other: Interest on investments 235,000 46,000 60,178 14,178 218,193 Total Revenues 235,000 46,000 60,178 14,178 218,193 Expenditures: Economic Development: Professional fees - - - - - Total Expenditures - - - - - Net Change in Fund Balances 235,000 46,000 60,178 14,178 218,193 Fund Balances - January 1 9,271,283 9,264,476 9,264,476 - 9,046,283 Fund Balances - December 31 9,506,283 9,310,476 9,324,654 14,178 9,264,476 The accompanying notes ad6bi2Cd9gral part of these financial statements. E5 5 -1 -62 Town of Vail, Colorado Special Revenue Funds Vail Marketing Fund Schedule of Revenues, Expenditures Changes in Fund Balances Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Original and Variance Final Positive Budget Actual (Negative) Actual Revenues: Permits and Licenses: Business licenses 314,500 317,190 2,690 312,839 Other: Interest on investments - 1,215 1,215 3,818 Total Revenues 314,500 318,405 3,905 316,657 Expenditures: Economic Development: Commission on Special Events 280,000 280,000 - 280,000 Administration fee 15,725 15,681 44 15,642 Total Expenditures 295,725 295,681 44 295,642 Excess (Deficiency) of Revenues Over Expenditures 18,775 22,724 3,949 21,015 Fund Balances - January 1 81,394 83,635 2,241 62,620 Fund Balances - December 31 100,169 106,359 6,190 83,635 The accompanying notes areofvjpj®gral part of these financial statements. E6 5 -1 -63 Town of Vail, Colorado Special Revenue Funds Vail Local Marketing District Schedule of Revenues, Expenditures Changes in Fund Balances Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Revenues: Taxes: Lodging tax 2,075,000 1,745,000 1,706,008 (38,992) 2,179,300 Other: Interest on investments 6,025 6,025 4,222 (1,803) 8,877 Miscellaneous - - 566 566 29,934 Total - Other 6,025 6,025 4,788 (1,237) 38,811 Total Revenues 2,081,025 1,751,025 1,710,796 (40,229) 2,218,111 Expenditures: Economic Development: Destination 313,921 349,276 283,215 66,061 256,124 Front Range 346,500 493,921 502,340 (8,419) 632,999 Groups and meetings 317,000 340,000 339,485 515 325,400 Marketing 455,450 569,000 537,289 31,711 796,697 Purchased services 569,129 502,125 502,125 - 737,040 Total Expenditures 2,002,000 2,254,322 2,164,454 89,868 2,748,260 Excess (Deficiency) of Revenues Over Expenditures 79,025 (503,297) (453,658) 49,639 (530,149) Other Financing Sources (Uses): Transfer In - - 550,000 Total Other Financing Sources (Uses): - - 550,000 Net Change in Fund Balances 79,025 (503,297) (453,658) 49,639 19,851 Fund Balances - January 1 602,276 1,026,588 1,026,588 - 1,006,737 Fund Balances - December 31 681,301 523,291 572,930 49,639 1,026,588 The accompanying notes a(4h80HMgral part of these financial statements. E7 5 -1 -64 Town of Vail, Colorado Special Revenue Funds Vail Reinvestment Authority Schedule of Revenues, Expenditures Changes in Fund Balances Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Revenues: Other: Property Taxes 1,892,000 1,984,000 1,983,159 (841) 1,376,171 Interest on investments - 12,500 26,705 14,205 15,061 Shared costs /project reimbursements - 120,834 - (120,834) - Total Revenues 1,892,000 2,117,334 2,009,864 (107,470) 1,391,232 Expenditures: Economic Development: Administration 33,640 34,180 34,195 (15) 24,441 Office supplies - - 162 (162) - Treasurer's fees 56,760 59,520 59,495 25 41,285 Professional fees 25,000 25,000 9,669 15,331 4,706 Vail Square Metro 203,700 266,750 265,186 1,564 149,482 Capital outlay 150,000 425,000 337,536 87,464 151,873 Total Expenditures 469,100 810,450 706,243 104,207 371,787 Net Change in Fund Balances 1,422,900 1,306,884 1,303,621 (3,263) 1,019,445 Fund Balances - January 1 1,307,355 1,333,551 1,333,551 - 314,106 Fund Balances - December 31 2,730,255 2,640,435 2,637,172 (3,263) 1,333,551 The accompanying notes a*bi2@r1t&gral part of these financial statements. E8 5 -1 -65 SUPPLEMENTARY INFORMATION 6/1/2010 5 -1 -66 Town of Vail, Colorado Debt Service Fund Schedule of Revenues, Expenditures Changes in Fund Balances For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Revenues: Other: Interest on investments - - 5,847 5,847 50,830 Total Revenues - - 5,847 5,847 50,830 Expenditures: Debt Service: Principal 2,000,000 1,980,000 1,980,000 - 1,890,000 Interest 266,775 296,295 296,295 - 432,395 Fiscal agent fees 2,500 6,950 3,950 3,000 2,500 Total Expenditures 2,269,275 2,283,245 2,280,245 3,000 2,324,895 (Deficiency) of Revenues Over Expenditures (2,269,275) (2,283,245) (2,274,398) 8,847 (2,274,065) Other Financing Sources (Uses): Debt proceeds, net - - - - (96,461) Issuance costs premium - - - - 203,221 Issuance costs, net - - - - (115,741) Transfers in 2,266,775 2,298,121 2,289,492 (8,629) 2,204,670 Total Other Financing Sources (Uses) 2,266,775 2,298,121 2,289,492 (8,629) 2,195,689 Net Change in Fund Balances (2,500) 14,876 15,094 218 (78,376) Fund Balances - January 1 249,639 174,334 174,334 - 252,710 Fund Balances - December 31 247,139 189,210 189,428 218 174,334 The accompanying notes arO /dil4f )gral part of these financial statements. F1 5 -1 -67 Town of Vail, Colorado Enterprise Funds Timber Ridge Affordable Housing Corporation Schedule of Revenues, Expenses, Transfers and Change in Fund Net Assets Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Operating Revenues: Rent 3,169,750 2,993,762 2,997,361 3,599 2,830,033 Laundry room lease 32,360 32,360 19,740 (12,620) 32,756 Other 300 300 6,121 5,821 2,348 Total Operating Revenues 3,202,410 3,026,422 3,023,222 (3,200) 2,865,137 Operating Expenses: Advertising 2,100 3,785 2,477 (1,308) 3,264 Office expenses 11,220 11,220 14,313 3,093 13,726 Management fee 90,000 90,000 90,000 - 87,000 Telecommunications 6,300 6,300 7,662 1,362 7,559 Wages - Administrative 34,468 34,468 47,584 13,116 31,823 Wages - Maintenance and other 155,378 155,378 118,796 (36,582) 120,352 Repairs and maintenance 130,104 110,104 54,873 (55,231) 71,710 Electric 19,600 19,600 24,766 5,166 19,616 Water and sewer 123,020 123,020 112,629 (10,391) 117,543 Trash removal 26,400 26,400 19,745 (6,655) 27,696 Snow removal 51,600 51,600 28,343 (23,257) 55,605 Fire, life, safety, and security 4,050 4,050 4,075 25 989 Property insurance 88,788 88,788 78,684 (10,104) 111,562 Professional fees 8,250 8,250 8,250 - 8,000 Bad debt expense - - 1,155 1,155 1,207 Miscellaneous 3,200 3,200 3,414 214 1,941 Capital maintenance and replacement 204,500 224,500 210,149 (14,351) 197,891 Depreciation 522,612 522,612 519,267 (3,345) 522,614 Total Operating Expenses 1,481,590 1,483,275 1,346,182 (137,093) 1,400,098 Operating Income (Loss) 1,720,820 1,543,147 1,677,040 133,893 1,465,039 Non - operating Revenues (Expenses): Interest on investments 24,264 18,260 18,308 48 21,161 Interest expense (1,128,333) (263,658) (223,607) 40,051 (769,652) Financing fees (267,268) (268,368) (274,720) (6,352) (274,059) Amortization of bond issue costs (78,996) (42,348) (42,349) (1) (53,871) Total Non - operating Revenue (Expenses) (1,450,333) (556,114) (522,368) 33,746 (1,076,421) Change in Net Assets 270,487 987,033 1,154,672 167,639 388,618 The accompanying notes .46WOAf4gral part of these financial statements. F2 5 -1 -68 Town of Vail, Colorado Enterprise Funds Dispatch Services Fund Schedule of Revenues, Expenses, Transfers and Change in Fund Net Assets Budget (Non -GAAP Basis) and Actual with Reconciliation to GAAP Basis For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Operating Revenues: Charges and Fees: Dispatch service fee 543,072 543,072 539,763 (3,309) 533,164 Dispatching contracts 1,157,497 1,157,497 1,150,659 (6,838) 1,050,439 Other charges - 76,349 76,330 (19) 7,501 Total Operating Revenues 1,700,569 1,776,918 1,766,752 (10,166) 1,591,104 Operating Expenses: Public Safety: Salaries and benefits 1,732,699 1,753,602 1,691,378 62,224 1,588,183 Operating expenses 499,535 506,134 441,695 64,439 459,768 Capital outlay 135,000 197,750 69,731 128,019 50,121 Total Operating Expenses 2,367,234 2,457,486 2,202,804 254,682 2,098,072 Operating (Loss) - Budget Basis (666,665) (680,568) (436,052) 244,516 (506,968) Non - operating Revenues: Operating grant- E -911 Board 657,015 761,918 753,913 (8,005) 607,183 Proceeds from sale of assets - - 2,530 2,530 - Interest on investments 12,142 5,000 7,946 2,946 18,763 Total Non - operating Revenues 669,157 766,918 764,389 (2,529) 625,946 Income Before Transfers 2,492 86,350 328,337 241,987 118,978 Transfers Out - - - - (75,000) Change in Net Assets - Budget Basis 2,492 86,350 328,337 241,987 43,978 Reconciliation to GAAP Basis: Adjustments: Change in compensated absences (6,270) (10,274) Depreciation (227,026) (226,133) Capitalized assets 69,731 50,121 Total Adjustments (163,565) (186,286) Change in Net Assets - GAAP Basis 164,772 (142,308) The accompanying notes 46W( ggral part of these financial statements. F3 5 -1 -69 Town of Vail, Colorado Internal Service Funds Heavy Equipment Fund Schedule of Revenues, Expenses, and Change in Fund Net Assets Budget (Non -GAAP Basis) and Actual with Reconciliation to GAAP Basis For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Operating Revenues: Charges and Fees: Operating charges 2,910,595 1,996,833 1,977,610 (19,223) 2,403,479 Replacement charges - 707,053 659,078 (47,975) 664,018 Total - Charges and Fees 2,910,595 2,703,886 2,636,688 (67,198) 3,067,497 Other: Insurance reimbursements 38,800 38,800 81,461 42,661 64,745 Other - 32,000 43,234 11,234 46,592 Total- Other 38,800 70,800 124,695 53,895 111,337 Total Operating Revenues 2,949,395 2,774,686 2,761,383 (13,303) 3,178,834 Operating Expenses: Public Works: Vehicle maintenance and fuel 2,305,157 2,098,448 1,961,009 137,439 2,323,840 Capital outlay 740,500 852,500 612,152 240,348 640,907 Total Operating Expenses 3,045,657 2,950,948 2,573,161 377,787 2,964,747 Operating Income - Budget Basis (96,262) (176,262) 188,222 364,484 214,087 Non - operating Revenues: Interest on investments 37,000 8,000 14,323 6,323 41,169 Proceeds from sale of assets 79,880 79,880 77,238 (2,642) 77,964 Total Non - operating Revenues: 116,880 87,880 91,561 3,681 119,133 Change in Net Assets - Budget Basis 20,618 (88,382) 279,783 368,165 333,220 Reconciliation to GAAP Basis: Adjustments: Contribution from other funds 56,000 44,681 Net book value of disposed assets (1,988) (1,562) Depreciation (573,745) (569,560) Change in accrued compensated absences (2,009) (5,975) Capitalized assets 612,152 640,907 Total Adjustments 90,410 108,491 Change in Net Assets - GAAP Basis 370,193 441,711 The accompanying notes .461aaMAMgral part of these financial statements. F4 5 -1 -70 Town of Vail, Colorado Internal Service Funds Health Insurance Fund Schedule of Revenues, Expenses, and Change in Fund Net Assets Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Final Budget Variance Original Final Positive Budget Budget Actual (Negative) Actual Operating Revenues: Charges and Fees: Insurance premiums 2,515,000 2,515,000 2,512,230 (2,770) 2,394,290 Insurance premiums - Employee contributions 308,000 268,000 263,196 (4,804) 286,058 Insurer proceeds - 345,000 365,165 20,165 111,957 Total Operating Revenues 2,823,000 3,128,000 3,140,591 12,591 2,792,305 Operating Expenses: General Government: Health claims 2,448,059 2,948,059 2,903,459 44,600 2,163,853 Premiums 339,660 339,660 321,081 18,579 287,534 Administrative fees 20,000 20,000 20,000 - 20,000 Short -term disability payments 40,000 40,000 24,811 15,189 7,442 Total Operating Expenses 2,847,719 3,347,719 3,269,351 78,368 2,478,829 Operating Income (Loss) (24,719) (219,719) (128,760) 90,959 313,476 Non - operating Revenues: Interest on investments 24,719 24,719 10,465 (14,254) 35,866 Change in Net Assets - GAAP Basis - (195,000) (118,295) 76,705 349,342 The accompanying notes .461aa f4gral part of these financial statements. F5 5 -I -71 Town of Vail, Colorado Internal Service Funds Combining Schedule of Net Assets December 31, 2009 Heavy Health Equipment Insurance Fund Fund Total Assets: Current Assets: Equity in pooled cash and investments 2,139,946 1,412,201 3,552,147 Accounts receivable 22,914 207,445 230,359 Inventory 291,374 - 291,374 Total Current Assets 2,454,234 1,619,646 4,073,880 Non - current Assets: Property, plant, and equipment, net of accumulated depreciation 3,157,395 - 3,157,395 Total Assets 5,611,629 1,619,646 7,231,275 Liabilities: Current Liabilities: Accounts payable 73,188 398,480 471,668 Accrued salaries and wages 37,446 - 37,446 Current portion of compensated absences 23,627 - 23,627 Total Current Liabilities 134,261 398,480 532,741 Non - current Liabilities: Compensated absences, net of current portion 35,441 - 35,441 Total Liabilities 169,702 398,480 568,182 Net Assets: Invested in capital assets, net of related debt 3,157,395 - 3,157,395 Unrestricted 2,284,532 1,221,166 3,505,698 Total Net Assets 5,441,927 1,221,166 6,663,093 The accompanying notes are r pn jOlggral part of these financial statements. F6 5 -I -72 Town of Vail, Colorado Internal Service Funds Combining Schedule of Revenues, Expenses and Changes in Fund Net Assets For the Year Ended December 31, 2009 Heavy Health Equipment Insurance Fund Fund Total Operating Revenues: Charges for services - Internal 2,636,688 2,512,230 5,148,918 Charges for services - External - 263,196 263,196 Insurance reimbursements 81,461 365,165 446,626 Other 43,234 - 43,234 Total Operating Revenues 2,761,383 3,140,591 5,901,974 Operating Expenses: Operations 1,963,018 - 1,963,018 Health claims and premiums - 3,269,351 3,269,351 Depreciation 573,745 - 573,745 Total Operating Expenses 2,536,763 3,269,351 5,806,114 Operating Income (Loss) 224,620 (128,760) 95,860 Non - operating Revenues (Expenses): Gain (loss) on disposal of assets 75,250 - 75,250 Investment income 14,323 10,465 24,788 Total Non - operating Revenues (Expenses) 89,573 10,465 100,038 Income (Loss) Before Transfers and Capital Contributions 314,193 (118,295) 195,898 Capital Contributions, Net 56,000 - 56,000 Change in Net Assets 370,193 (118,295) 251,898 Net Assets - January 1 5,071,734 1,339,461 6,411,195 Net Assets - December 31 5,441,927 1,221,166 6,663,093 The accompanying notes are ( pn j0lggral part of these financial statements. F7 5 -I -73 Town of Vail, Colorado Internal Service Funds Combining Schedule of Cash Flows For the Year Ended December 31, 2009 Heavy Health Equipment Insurance Fund Fund Total Cash Flows From Operating Activities: Cash received from other funds 2,636,688 2,512,230 5,148,918 Other cash receipts 112,348 423,374 535,722 Cash paid for goods and services (999,432) (3,229,947) (4,229,379) Cash paid to employees (942,372) (7,084) (949,456) Net Cash Provided (Used) by Operating Activities 807,232 (301,427) 505,805 Cash Flows From Capital and Related Financing Activities: Cash received from sale of fixed assets 77,237 - 77,237 Acquisition and construction of capital assets (612,152) - (612,152) Net Cash (Used) by Capital and - Related Financing Activities (534,915) - (534,915) Cash Flows From Investing Activities: Interest on investments 14,323 10,465 24,788 Net Cash Provided by Investing Activities 14,323 10,465 24,788 Net Change in Cash and Cash Equivalents 286,640 (290,962) (4,322) Cash and Cash Equivalents - Beginning 1,853,306 1,703,163 3,556,469 Cash and Cash Equivalents - Ending 2,139,946 1,412,201 3,552,147 Reconciliation of Operating Income (Loss) to Net Cash Provided (Used) by Operating Activities: Operating income (loss) 224,620 (128,760) 95,860 Adjustments: Depreciation 573,745 - 573,745 (Increase) decrease in accounts receivable (12,347) (204,987) (217,334) (Increase) decrease in inventory (13,232) - (13,232) (Increase) decrease in prepaid expenses - 1,185 1,185 Increase (decrease) in accounts payable 26,985 31,135 58,120 Increase (decrease) in accrued wages and benefits 7,461 - 7,461 Total Adjustments 582,612 (172,667) 409,945 Net Cash Provided (Used) by Operating Activities 807,232 (301,427) 505,805 Schedule of Non -cash Investing, Capital and Financing Activities: Assets donated by other funds 56,000 - 56,000 The accompanying notes aret,P1001togral part of these financial statements. F8 5 -1 -74 Town of Vail, Colorado Special Revenue Funds Capital Projects Fund Schedule of Project Expenditures - Budget (GAAP Basis) and Actual For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Variance Project Final Positive Number Project Name Budget Actual (Negative) Actual CB1008 Building remodels 49,500 - 49,500 CB1010 Fire infrastructure improvements 300,000 102,548 197,452 6,900 CB1021 Donovan Park Pavilion - - - 12,908 CB1027 Intermodal transit center 120,834 - 120,834 - CEP004 Replace buses 173,400 23,174 150,226 3,688,836 CEP005 Software /hardware purchases 118,380 68,221 50,159 73,969 CEP006 800 MHz radio replacement - - - 543,280 CEP008 Parking entry system 145,000 118,388 26,612 54,750 CEP010 Network upgrades 18,300 16,014 2,286 39,427 CEP011 Document imaging 154,699 136,421 18,278 243,301 CEP018 Web page development 28,500 - 28,500 13,050 CEP019 CAD /RMS dispatch project 51,650 41,769 9,881 58,959 CEP022 Audio visual 61,150 35,271 25,879 23,846 CEP023 Video cameras patrol cars - - - 8,000 CEP025 Fire operations breathing apparatus 180,000 180,043 (43) - CEP030 Vehicle expansion 34,730 34,730 - 44,681 CEP031 Software licensing 20,200 12,382 7,818 - CEP032 Police radio AMP parking - - - 45,365 CEP033 Date centers / computer room 47,500 33,598 13,902 - CEP034 Generator replacement 20,124 19,960 164 229,876 CEP035 Comm Dev ARC /GIS system 52,000 20,899 31,101 - CHP001 Buy down program 500,000 261,882 238,118 CHP005 Creekside housing improvements 54,000 46,918 7,082 CHP006 Loan guarantee - Timber Ridge 925,000 - 925,000 - CHP007 Timber Ridge legal /zoning 100,000 51,220 48,780 44,520 CHP012 Pitkin Creek Unit - - - 6,054 CHP013 Gore Range Units 2E& 3W 599,961 CHP014 Altair Vail Inn Unit #201 -A 178,180 CHP015 Housing strategic plan - - - 12,067 CHP018 Arosa Drive duplex - employee housing 770,000 517,681 252,319 - CMP005 Bio Mass study 50,000 - 50,000 CMP006 Traffic impact fee study 30,000 8,355 21,645 CMP007 Fire impact fee study 15,000 15,000 - - CMT003 Bus shelter replacement program 27,000 21,085 5,915 25,566 CMT004 Capital street maintenance 1,337,087 1,317,330 19,757 1,696,772 CMT005 Facility capital 679,500 263,423 416,077 532,918 CMT007 Parking structure maintenance 540,000 325,380 214,620 759,598 CMT009 Flammable storage / mag chloride 16,560 16,560 - 5,600 CMT010 Underground utilities 156,000 147,221 8,779 153,296 COE004 Property tax increment reserved 441,000 - 441,000 - COT002 Street light improvement program 67,500 65,765 1,735 72,724 COT004 Fiber -optic connection 15,000 7,273 7,727 24,180 COT009 Lionshead improvements 34,000 34,000 - 48,579 COT011 1 -70 noise mitigation 300,000 18,320 281,680 27,643 COT016 Lionshead parking structure 5,000 3,460 1,540 55,009 COT018 Chamonix area plan 30,000 20,265 9,735 149,762 COT021 1 -70 fiber optics 168,781 158,623 10,158 740,347 COT022 South Frontage Road relocation 20,000 20,000 - - CSC010 Way- finding improvements 190,973 62,320 128,653 25,443 CSC011 West Meadow Drive 600,683 520,539 80,144 1,119,317 CSC012 Village Streetscape 764,706 312,317 452,389 36,055 CSR007 Neighborhood road reconstruction 200,000 20,531 179,469 - CSR008 Neighborhood bridges 150,000 - 150,000 - CS1001 Manor Vail development 83,800 83,800 16.200 Total 9 5.078 4 11.416.939 The accompanying notes ST6laQAAgral part of these financial statements. F9 5 -1 -75 Town of Vail, Colorado Special Revenue Funds Real Estate Transfer Tax Fund Schedule of Project Expenditures - Budget (Non -GAAP Basis) and Actual with Reconciliation to GAAP Basis For the Year Ended December 31, 2009 (With Comparative Totals For the Year Ended December 31, 2008) 2009 2008 Variance Project Final Positive Number Project Name Budget Actual (Negative) Actual RFP005 Alpine Gardens contribution 55,620 55,620 - 90,000 RFP006 Ford Park master plan - improvements 500,000 171,983 328,017 - RMT001 Recreation path maintenance 193,540 123,406 70,134 325,114 RMT002 Tree maintenance 109,954 47,111 62,843 65,986 RMT005 Street furniture - Streetscape 25,983 18,113 7,870 14,178 RMT006 Black Gore Creek sand mitigation 180,569 38,937 141,632 93,431 RMT009 Park capital maintenance 110,000 92,399 17,601 124,368 RMT010 Stream tract encroachment survey 64,881 50,800 14,081 - RMT011 Retrofit park restrooms - - - 58,075 RMT012 Forest health management - - - 49,857 RMT013 Environmental sustainability - 3,885 (3,885) 55,507 RMT015 Greenhouse 250,000 230,165 19,835 - RMT016 Ford Park / tennis center improvements 115,986 - 115,986 16,800 RMT018 Dobson Ice Arena 975,993 624,919 351,074 38,943 RMT019 Gymnastics center 27,621 - 27,621 1,338 RMT020 Golf course irrigation project 1,446,522 1,286,022 160,500 - RMT021 Golf course clubhouse and other 1,113,412 208,861 904,551 - RMT022 Recreation enhancement VRD 120,000 - 120,000 - RMT023 Youth services 164,983 97,907 67,076 - RMT024 Athletic fields 18,280 - 18,280 - RPD001 Master planning process 6,415 5,406 1,009 73,128 RPDO05 Donovan Park - lower bench - - - 466 RPDO06 Whitewater park 5,000 2,522 2,478 27,948 RPDO09 Lionshead Park - - - 720 RPD011 Skate park - - - 48,925 RPDO13 Kayak take -out 10,000 - 10,000 - RP1001 Playground safety equipment 25,000 - 25,000 205 RP1003 Irrigation / raw water project 371,752 5,259 366,493 4,175 RP1006 Stream walk & safety improvements 1,033 1,033 - 10,014 RPT007 Trailhead signs /development 23,200 - 23,200 19,149 RPT010 Frontage Road bike and peds paths 150,000 30,732 119,268 - RPT015 Katsos Ranch bike path 7,000 5,499 1,501 223,020 RPT017 Timber Ridge - Buffehr Creek separation 700,000 473,506 226,494 - RPT018 Lionshead to Meadow Drive path 202,500 - 202,500 - RRT001 Public art 215,156 27,188 187,968 131,537 RRT003 ADA compliance 85,881 46,101 39,780 24,968 RRT004 Public art - Morales 125,000 - 125,000 - RRT005 Public art - Meadow Drive 85,000 45,272 39,728 - RSS002 Meadow Drive 411,788 411,788 - 638,212 RSS003 Seibert Circle 212,696 194,922 17,774 85,534 RSS004 Landscape medians 300,000 109,689 190,311 16,502 Intergovernmental financing - Vail Recreation District 1,607,522 1,600,000 7,522 - Total 10,018,287 6,009,045 4,009,242 2,238,100 Reconciliation to GAAP Basis: Long -term receivable (1,600,000) - Expenses - GAAP Basis 4,409,045 2,238,100 The accompanying notes are /dit2ftltbgral part of these financial statements. F10 5 -1 -76 LOCAL HIGHWAY FINANCE REPORT 6/l/2010 5 -1 -77 Financial Planning 02/01 The public report burden for this information collection is estimated to average 380 howl annually. Form # 350- 050 -36 City or County: Vail LOCAL HIGHWAY FINANCE REPORT YEAR ENDING: December 2009 This Information From The Records Of (example - City of _ or County of j Prepared By: Kathleen Halloran Phone: 970 - 479 -2116 L DISPOSITION OF HIGHWAY -USER REVENUES AVAILABLE FOR LOCAL GOVERNMENT EXPENDITURE A. Local B. Local C. Receipts from D. Receipts from ITEM Motor -Fuel Motor - Vehicle State Highway- Federal Highway Taxes Taxes User Taxes Administration 1. Total receipts available 2. Minus amount used for collection expenses 3. Minus amount used for northighway purposes _ 4. Mints amount used for mass transit 5. Remainder used for highway purposes 7 II. RECEIPTS FOR ROAD AND STREET PURPOSES III. DISBURSEMENTS FOR ROAD AND STREET PURPOSES ITEM AMOUNT ITEM AMOUNT A. Receipts from local sources: A. Local highway disbursements: _ 1. Local highway-user taxes 1. Capital outlay (from page 2) 2,145,284 a. Motor Fuel (from Item LA.5.) 2. Maintenance: 2,591,337 b. Motor Vehicle (from Item I.B.5.) 3. Road and street services: c. Total (a. +b.) a. Traffic control operations 256,126 2. General fund appropriations 5,465,069 b. Snow and ice removal 854,867 3. Other local imposts (from page 2 ) 972,140 c. Other 4. Miscellaneous local receipts (from page 2) - d. Total (a. through c. ) 1,110,993 5. Transfers from toll facilities 4. General administration & miscellaneous 250,471 6. Proceeds of sale of bonds and notes: 5. Highway law enforcement and safety 1,010,015 a. Bonds - Original Issues 6. Total (1 through 5 ) 7,108,100 b. Bonds - Refunding Issues B. Debt service on local obligations: c. Notes 1. Bonds: d. Total (a. + b. + c.) - a. Interest 7. Total (1 through 6) 6,437,210 b. Redemption B. Private Contributions 456,102 c. Total (a. +b.) C. Receipts from State government 2. Notes: (from page 2) 214,789 a. Interest D. Receipts from Federal Government b. Redemption (from page 2) - c. Total (a.+ b.) E. Total receipts (A.7 + B + C + D) 7,108,100 3. Tota (l.c + 2.c) - C. Payments to State for highways D. Payments to toll facilities E. Total disbursements (A.6 + B.3 + C + D) 7,108,100 IV. LOCAL HIGHWAY DEBT STATUS (Show all entri es at par) Opening Debt Amount Issued Redemptions Closing Debt A. Bonds (Total) - 1. Bonds (Refunding Portion) B. Notes (Total) - V. LOCAL ROAD AND STREET FUND BALANCE A. Beginning Balance B. Total Receipts is C. Total Disbursements D. Ending Balance E. Reconciliation 7,108,100 7,108,100 (0) Notes and Comments: FORM FHWA -536 (Rev. 1 -05) PREVIOUS EDITIONS OBSOLETE (Next Page) 1 F11 6/1/2010 5 -1 -78 STATE: Colorado LOCAL HIGHWAY FINANCE REPORT YEAR ENDING (mm/yy): December 2009 IL RECEIPTS FOR ROAD AND STREET PURPOSES - DETAIL ITEM AMOUNT ITEM AMOUNT A.3. Other local imposts: A.4. Miscellaneous local receipts: a. Property Taxes and Assessments 45,830 a. Interest on investments b. Other local imposts: b. Traffic Fines & Penalities 1. Sales Taxes c. Parking Garage Fees 2. Infrastructure & Impact Fees d. Parking Meter Fees 3. Liens e. Sale of Surplus Property 4. Licenses f. Charges for Services 5. Specific Ownership & /or Other 926,310 g. Other Misc. Receipts 6. Total (1. through 5. ) 926,310 h. Other c. Total (a. + b.) 972,140 i. Total (a. through h.) (Carry forward to page 1) 1 Carry forward to page 1) ITEM AMOUNT ITEM AMOUNT C. Receipts from State Government D. Receipts from Federal Government 1. Highway-user taxes 189,280 1. FHWA (from Item I.D.5.) 2. State general finds 2. Other Federal agencies: 3. Other State fiords: a. Forest Service a. State bond proceeds b. FEMA b. Project Match c. HUD c. Motor Vehicle Registrations 25,509 d. Federal Transit Adinin d. Other (Specify) e. U.S. Corps of Engineers e. Other (Specif f. Other Federal f Total a. through e.) 25,509 g. Total (a. through f 4. Total (1. + 2. + 3. 214,789 3. Total (I.+ 2.g) ( Carry froward to page 1) III. DISBURSEMENTS FOR ROAD AND STREET PURPOSES - DETAIL ON NATIONAL OFF NATIONAL HIGHWAY HIGHWAY TOTAL SYSTEM SYSTEM (a) (b) c A.I. Capital outlay: a. Right-Of-Way Costs b. Engineering Costs 172,593 172,593 c. Construction: (1). New Facilities - (2). Capacity Improvements - (3 ). System Preservation 1,972,691 1,972,691 (4). System Enhancement & Operation - (5). Total Construction (1) + (2) + (3 ) + (4 ) 1,972,691 1,972,691 d. Total Capital Outlay (Lines l.a. + l.b. + 1.0.5) 2,145,284 2,145,284 (Cony forward to page I ) Notes and Comments: FORM FHWA -536 (Rev.1 -05) PREVIOUS EDITIONS OBSOLETE 2 F12 6/1/2010 5 -1 -79 UNDERTAKING TO PROVIDE CONTINUING DISCLOSURE 6/1/2010 5 -1 -80 Town of Vail, Colorado Issuer's Annual Report Update of Official Statement Tables to be Updated Tables I, III, and IV December 31, 2009 TABLE Debt Service Coverage 2005 2006 2007 2008 2009 Pledged Revenues 16,483,979 17,841,680 18,913,138 19,631,366 16,913,338 Maximum Annual Debt Service 2,324,457 2,324,457 2,324,457 2,324,457 2,280,681 Coverage Factor 7.09x 7.68x 8.14x 8.45x 8.45x TABLE III History of Town 4% Sales Tax Receipts 2005 2006 2007 2008 2009 Sales Tax Collections (see Note below) 16,483,979 17,841,680 18,913,138 19,631,366 16,913,338 Per Cent Increase 6.58% 8.24% 6.01% 3.80% - 13.85% Note: The reported Sales Tax Collections vary from the sales tax revenues reported in the Town's audited financial statements because one -time payments of sales tax on, for example, the sale of business assets or the settlement of a sales tax claim, are not included above. TABLE IV Monthly Comparison of Collections of Sales Tax 12 -month Period Ended 12 -month Period Ended December 31, 2008 December 31, 2009 Percent Change Current Year Current Year Current Year Month Month To Date Month To Date Month To Date January 2,976,655 2,976,655 2,619,673 2,619,673 -12.0% -12.0% February 3,071,615 6,048,270 2,588,889 5,208,562 -15.7% -13.9% March 3,327,304 9,375,574 2,504,567 7,713,129 -24.7% -17.7% April 1,098,918 10,474,492 1,235,941 8,949,070 12.5% -14.6% May 622,103 11,096,595 516,150 9,465,220 -17.0% -14.7% June 918,061 12,014,656 717,233 10,182,453 -21.9% -15.2% July 1,397,842 13,412,498 1,121,860 11,304,313 -19.7% -15.7% August 1,349,795 14,762,293 1,068,391 12,372,704 -20.8% -16.2% September 834,569 15,596,862 753,754 13,126,458 -9.7% -15.8% October 662,767 16,259,629 581,033 13,707,491 -12.3% -15.7% November 719,109 16,978,738 651,873 14,359,364 -9.3% -15.4% December 2,652,628 19,631,366 2,553,974 16,913,338 -3.7% -13.8% G1 6/1/2010 5 -I -81 Town of Vail, Colorado Issuer's Annual Report Update of Official Statement of Tables to be Updated Tables V and VI December 31, 2009 TABLE V Sales Tax Collections by Principal Sales Tax Generators 2005 2006 2007 2008 2009 Annual Sales Tax Paid by Ten Principal Generators 5,401,230 5,886,609 6,123,462 6,404,706 5,237,655 Total Annual Sales Tax Collected by Town 16,483,979 17,841,680 18,913,138 19,631,366 16,913,338 % of Total Annual Sales Tax Collections Generated by Ten Principal Generators 32.8% 33.0% 32.4% 32.6% 31.0% TABLE VI Capital Projects Fund: 2009 Actual / Projected 2010 - 2013 2009 2010 2011 2012 2013 Revenues: Sales tax 8,251,795 6,474,000 6,800,000 6,934,000 7,072,000 Construction Use Tax 713,582 500,000 500,000 500,000 500,000 Employee Housing Fee - in - Lieu 72,425 - - - - Federal grants - 2,508,015 1,428,000 - - Lease revenue 201,450 184,500 184,500 184,500 184,500 Project reimbursment 246,858 - - - - Intergovernmental grants 24,000 - Transfers in - 3,659,000 - - - Earnings on investments and other 104,605 793,000 5,000 5,000 5,000 Total Revenues 9,614,715 14,118,515 8,917,500 7,623,500 7,761,500 Expenditures: Land purchases - - - - - Equipment purchases 621,008 2,661,100 1,992,400 818,000 741,500 Maintenance 729,844 1,107,500 1,418,400 2,425,000 1,645,000 Buildings and improvements 102,548 2,800,000 2,854,900 1,425,000 287,000 Street projects 2,190,717 2,130,000 4,003,500 8,225,000 8,470,000 Housing programs 779,267 500,000 500,000 500,000 500,000 Lionshead redevelopment 34,000 - - - - Other improvements 621,502 426,639 740,000 503,000 320,000 Other Financing - - - - - Transfer to Vail Reinvestment Authority - 2,479,515 390,000 - Transfer to Debt Service Fund 2,289,492 2,273,959 2,279,572 2,088,346 - Total Expenditures 7,368,378 14,378,713 14,178,772 15,984,346 11,963,500 Revenues Over (Under) Expenditures 2,246,337 (260,198) (5,261,272) (8,360,846) (4,202,000) Beginning Fund Balance 10,906,869 13,153,206 12,893,008 7,631,736 (729,110) Ending Fund Balance 13,153,206 12,893,008 7,631,736 (729,110) (4,931,110) G2 6/1/2010 5 -I -82 Town of Vail, Colorado Issuer's Annual Report Update of Official Statement Tables to be Updated Table XIX December, 31, 2009 TABLE XIX History of General Fund Revenues, Expenditures and Changes in Fund Balance 2005 2006 2007 2008 2009 Revenues: General sales taxes 8,796,600 9,345,660 10,741,500 11,640,000 8,760,000 Property and ownership taxes 2,627,877 2,931,347 3,012,030 4,309,622 4,506,491 Ski area lift ticket admissions tax 2,777,698 2,975,097 3,039,619 3,277,703 3,048,011 Franchise fees 842,529 862,220 858,285 1,052,665 908,577 Penalties and interest on delinquent taxes 22,014 22,108 19,348 22,544 35,507 Licenses and permits 2,552,470 3,561,757 5,083,017 3,903,026 1,440,972 Intergovernmental revenues 1,401,068 1,477,270 1,509,040 1,706,197 1,611,570 Charges for services 4,588,403 4,767,097 5,351,540 5,817,239 5,693,448 Fines and forfeits 215,105 286,197 347,090 396,707 330,660 Interest 428,851 820,136 984,040 571,072 170,353 Rents 780,214 827,280 897,958 949,961 912,091 Other 538,808 501,699 195,016 163,025 243,991 Total Revenues 25,571,637 28,377,868 32,038,483 33,809,761 27,661,671 Expenditures: General government 5,549,232 6,596,987 7,730,300 7,715,791 6,037,371 Public safety 6,309,595 6,534,712 7,104,904 7,624,590 7,754,157 Public works and transportation 9,312,136 9,625,653 10,365,091 11,779,063 10,975,098 Economic development and community assistance 1,024,207 1,183,645 1,461,991 1,703,092 1,665,864 Municipal library 658,886 664,856 752,031 828,056 808,649 Total Expenditures 22,854,056 24,605,853 27,414,317 29,650,592 27,241,139 Excess of Revenues Over Expenditures 2,717,581 3,772,015 4,624,166 4,159,169 420,532 Other Financing Sources (Uses): Operating transfers out (126,687) (2,012,772) (222,500) (991,000) - Total Other Financing Sources (Uses) (97,387) (2,012,772) (222,500) (991,000) Excess of Revenues Over Expenditures and Other Financing Sources (Uses) 2,620,194 1,759,243 4,401,666 3,168,169 420,532 Fund Balance: Beginning 11,053,614 13,673,808 15,433,051 19,834,717 23,002,886 Ending 13,673,808 15,433,051 19,834,717 23,002,886 23,423,418 G3 6/1/2010 5 -I -83 Town of Vail, Colorado Issuer's Annual Report Update of Official Statement of Tables to be Updated Tables XX and XXI December 31, 2009 TABLE XX General Fund 2009 Budget Summary and Actual Comparison / 2010 Budget 2009 Amended 2009 2010 Budget Actual Budget Revenues: General sales taxes 9,760,000 8,760,000 10,126,000 Property and ownership taxes 4,328,435 4,541,998 5,013,647 Resort fees 3,115,000 3,048,011 3,115,000 Franchise fees 1,015,000 908,577 1,056,126 Licenses and permits 1,335,200 1,440,972 732,200 Intergovernmental revenues 1,545,680 1,611,570 1,544,000 Charges for services 6,146,532 5,693,448 6,157,519 Fines and forfeits 260,000 330,660 260,000 Interest 115,000 170,353 115,000 Rents and other 1,122,882 1,156,082 975,596 Total 28,743,729 27,661,671 29,095,088 Expenditures: Town officials 1,261,297 1,161,906 1,234,126 Administrative 3,234,825 2,986,758 3,350,484 Community development 2,405,353 1,888,707 1,847,525 Public safety - Police 4,772,217 4,496,447 4,587,116 Public safety - Fire 2,735,009 2,717,947 2,869,190 Public works 3,552,133 3,357,816 3,649,854 Transportation & Parking 4,629,449 4,458,923 4,701,320 Facility maintenance 3,558,899 3,158,359 3,872,255 Public library 825,745 808,649 805,119 Contributions and special events 1,688,805 1,665,864 1,415,886 Dispatch service charges 543,072 539,763 522,213 Total 29,206,804 27,241,139 28,855,088 Revenue Over Expenditures (463,075) 420,532 240,000 Other Financing Sources (Uses): Transfer (out) (250,000) - (3,659,000) Total Other Financing (Uses) (250,000) - (3,659,000) Excess of Revenues Over (Under) Expenditures and Other Financing (Uses) (713,075) 420,532 (3,419,000) Fund Balance - January 1 22,909,067 23,002,885 23,423,417 Fund Balance - December 31 22,195,992 23,423,417 20,004,417 TABLE XXI Outstanding Revenue Obligations Outstanding Issue Principal Sales Tax Revenue Refunding Bonds, Series 2008 4,800,000 Sales Tax Revenue Refunding Bonds, Series 2002B 1,545,000 Housing Facilities Revenue Bonds, Series 2003A 18,620,000 Total 24,965,000 G4 6/1/2010 5 -1 -84 T VAIL VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Results of the 2010 Town of Vail Community Survey. PRESENTER(S): Chris Cares, Suzanne Silverthorn ACTION REQUESTED OF COUNCIL: Review the survey results and determine if additional follow up is needed. BACKGROUND: During the spring of 2010 the Town of Vail conducted a community survey similar to efforts conducted in the past. It consisted of questionnaires completed by full- and part -time town residents, property owners and business owners to evaluate opinions on a variety of issues. Using survey techniques that permit comparisons to past research, the town employed a combination of Web and mail -based surveys to gather opinions from the community. The purpose of the surveys was to evaluate respondents' level of satisfaction with respect to a full range of services and to gather opinions on selected issues currently facing the town. Similar questions have been posed to Vail part -time and year -round residents on a periodic basis since 1987. The 2010 survey was designed to permit comparisons to past results, as well as to provide new insights on a variety of topics of current interest. ATTACHMENTS: Town of Vail Community Survey Results June 2010 TOV Community Survey Open -Ended Comments June 2010 TOV Community Survey PowerPoint Overview June 2010 6/1/2010 Town of Vail Community Survey Results June 2010 Town of Vail Community Survey Results June 2010 Prepared for: The Town of Vail Prepared by: RRCAssociates, Inc. RRC 4940 Pearl East Circle, Ste 103 ASSOCIATES Boulder, CO 80301 303/449 -6558 www.rrcassoc.com TABLE OF CONTENTS AN OVERVIEW OF RESULTS ............................................................................................ ..............................1 THE 2010 SURVEY: BROAD COMMUNITY QUESTIONS .................................................... ..............................6 A Profile of Survey Respondents ............................................................................... ..............................7 GeneralState of Vail ................................................................................................. .............................10 CommunityPriorities ................................................................................................ .............................16 The Guest Experience in Vail ..................................................................................... .............................22 The Conference Center Funds ................................................................................... .............................23 Taxesand Fees ........................................................................................................... .............................25 Environmental Issues .............................................................................................. ............................... 27 ParkingIssues ............................................................................................................ .............................29 RATINGS OF SATISFACTION— DEPARTMENTS .............................................................. .............................32 CommunityDevelopment ......................................................................................... .............................32 PublicWorks .............................................................................................................. .............................35 BusService ................................................................................................................. .............................38 FireServices ............................................................................................................... .............................42 PoliceServices ........................................................................................................... .............................44 Library........................................................................................................................ .............................47 Sources of Local Information .................................................................................... .............................50 SURVEY FORM/SUMMARY OF RESULTS OPEN -ENDED COMMENTS 6/1/2010 0 -1 -3 TOWN OF • 2010 AN OVERVIEW OF RESULTS This short summary provides an overview of selected survey results as well as an identification of some of the major themes and findings that emerged from the 2010 Community Survey program. As such, it is intended to provide an introduction to the study and a framework for considering the information obtained this year, and particularly the extensive comments that resulted from a number of new questions asked for the first time. This year's survey was designed to use the Internet to gather not only comparable statistical information to past surveys, but also to obtain detailed verbatim comments on topics of interest. All survey comments were aggregated and have been posted online. Note that these responses are presented as they were received including grammatical and spelling errors. In 2010 the surveys were fielded using two techniques. The primary method of distribution was through a postcard mailed to all identified postal addresses, including both boxes and home delivery, as well as to a sampling of part -time residents and business owners. The postcard contained an invitation to complete the survey on -line. This method resulted in responses from 368 individuals. In addition, an "Open Link Survey" was advertised starting 10 days after the initial postcard mailing. Through various ads, the public was invited to complete the survey on -line but without a password. This effort resulted in 160 responses. Together, the 528 completed responses from the two methods represent a strong response and an effective tool for understanding current community sentiment. The 2010 Community Survey is one of a number of public outreach efforts conducted by the Town. The survey results are considered a tool for gathering input rather than a vote or a referendum on the many civic issues that are explored. The survey results have been dissected in various ways to identify dominant themes and messages and these findings are explored in the full report that follows. The presentation in the final report is organized into two major areas of discussion. First, survey demographics are presented and issues and topic of broad community importance are explored. Then, ratings of Town departments and services are presented. Findings concerning topics of policy and broad community interest include: • Respondents identified "parking" as the highest priority to be addressed by the Town Council and staff in a variety of ways. This issue transcends others expressed by residents this year when measured in terms of both the statistical evaluation and also the open -ended comments that were solicited in various ways. • It is notable that several open -ended questions were asked early in the survey before specific lists of issues or ratings questions were presented. As such, the fact that parking RRC Associates, Inc. 1 6/1/2010 6 -1 -4 TOWN OF • 2010 was cited so frequently clearly conveys the dominance of this issue at this time. Parking comments address issues of cost and the desire to see more free parking available, confusion about the overall system and a lack of predictability concerning parking operations and availability. The Safeway and Ford Park areas are called out frequently, and many aspects of the guest experience are felt to be diminished by the parking situation including the current system of parking on the Frontage Road. • Respondents were asked to prioritize from a list of 11 community issues that had been identified as priorities of the Town Council this year by choosing their single top priority. Following parking, other topics identified as top priorities by 80 percent or more of the respondents included "Economic Vitality," "Budget and Capital Management," and "Guest Relations and Customer Service." • Respondents were also asked to evaluate the 11 priorities based on a scale of 1 to 5 with 1 "not a priority" and 5 a "high priority." These results are summarized below. The topic of "workforce housing," which had been identified as the top issue when the survey was last fielded in 2007, was listed as a high priority by 55 percent of the respondents this year, finishing eighth in the list of 11 issues. • Parking, 4.46 • Economic Vitality, 4.41 • Budget & Capital Management, 4.36 • Guest Relations and Customer Service, 4.27 • Transportation Needs, 4.11 • Master Planning, 4.1 • Well- rounded Community, 3.99 • Workforce Housing, 3.61 • Environmental Sustainability, 3.51 • Use of Conference Center Funds, 3.41 • Planning for West Vail Commercial Redevelopment, 3.09 • Nearly twice as many people who were surveyed said the town is going in the "right direction" than those who said the town has "gotten off on the wrong track." This result is virtually identical to the feedback measured in 2007 and 2003. Those that said the Town was headed in the "right direction" and on the "wrong track" were probed in various ways. When asked to explain their responses concerning the priorities, several themes emerged. Among those that expressed the town is headed in the "right direction," multiple respondents identified the following: • Supportive of the upgrades that have occurred in the Village and Lionshead and generally in favor of changes that address the town's economic challenges. They mentioned the facelifts and new buildings, renewal of dated structures and "success in spite of the recession." • In related comments, some feel the town has been more pro - development and pro- economy, which has helped to weather economic conditions. They RRC Associates, Inc. 2 6/1/2010 6 -1 -5 TOWN OF • 010 feel that the town has encouraged and allowed development and that is it turning out well. o There are compliments for strong leadership at the town level including both the staff and Town Council. In particular, respondents cite the financial forecasting by the town, efficient operations and "living within the budget." • Comments differ among those that said the town is on the "wrong track:" • They frequently cited parking as an issue, saying there is not enough parking and that this shortage negatively impacts the experience of guests and locals alike. Further, the cost of parking was often cited. • The size, scale and character of the new buildings were criticized. In contrast to those that feel the town is on the right track because of new buildings and progress, others said the town is headed in the wrong direction and identify the results of redevelopment as the problem. • There were some concerns expressed about a strained relationship between the town leadership and Vail Resorts. Some faulted the town, some faulted Vail Resorts and several asked that these relationships be improved. Opinions about town services were also probed in response to the town's $2.9 million budget cuts last year associated with the economic downturn and the goal to provide no noticeable impact on services. A large majority, 76 percent, identified "no change" in service levels versus prior years, while 18 percent identified a "slight decline." Three percent identified a "slight improvement," and 1 percent identified a "large improvement." In a related question, the relationship between taxes and town services found a majority of respondents, 56 percent, indicating satisfaction with the current level of taxes and services provided by the town, while 18 percent said they pay too much for the services. Six percent said they would be willing to pay more taxes to get more services, while 10 percent said they would be willing to accept service reductions if it means lower taxes. When asked to review a list of possible sources for increased revenues by the town, a tax on liquor and cigarettes received the highest support (43 percent from respondents), from a list of 11 choices, with increases to parking fees receiving the lowest support. • Support by 82 percent to take time to study and evaluate the choices to determine a ballot issue for use of $9.3 million collected for a town -owned conference center that was never built, or to move at an even slower pace, with most, 53 percent, saying the money should be used to "build something." • Lack of support to charge a parking fee during the summer with 72 percent opposing such a fee. • There is general satisfaction (about 55 percent) with the amount of emphasis placed on environmental issues related to the overall attention to forest health, enforcement of RRC Associates, Inc. 3 6/1/2010 6 -1 -6 TOWN OF • 2010 the dead tree removal ordinance and addressing environmental quality in the town. More people said there's "too little emphasis," 30 -35 percent, than "too much," 10 -15 percent. • Most, 54 percent, indicated Vail's "sense of community" stayed the same over the past two years with only 9 percent indicating improvement and 26 percent said it had gotten worse. An Evaluation of Town of Vail Departments and Services The survey contained a number of questions designed to evaluate services provided by the Town. In most cases the wording of these questions is identical to past surveys, permitting comparisons over time. Taken together, these ratings serve as a form of community report card. In general, the ratings of the Town services were positive this year. They were unchanged or up slightly in a number of categories. As in past years, ratings were examined by year -round and part -time resident responses. Overall, the groups are similar in their ratings, but part -time residents rate most categories slightly higher. Consistent with the themes that are described above, most categories of parking ratings and some categories of bus service were down. The lowest satisfaction ratings were given to "overall parking fees" and "parking availability during the winter" with scores of 2.5 each. It is notable that these two services work in tandem; some of the complaints about buses are the direct result of free parking in outlying areas and the need to transport those skiers to the mountain. In rating their satisfaction with a variety of municipal services with 5 being "very satisfied," the highest scores were given to the following categories: • Courtesy and helpfulness of firefighters and fire prevention staff, 4.5 • Cleanliness of the pedestrian villages, 4.4 • Response times to basic medical emergencies, 4.4 • Friendliness /courtesy of library staff, 4.4 • Overall park maintenance, 4.3 • Snow removal on roads, 4.3 • Overall feeling of safety and security, 4.3 • Library story hour, 4.3 • Dependability of bus service, 4.3 • Frequency of town shuttle, 4.2 • Library materials /databases /summer reading program, 4.2 • Friendliness and courteous of Public Works employees, 4.1 • Bus driver courtesy, 4.1 • Cleanliness of buses, 4.1 RRC Associates, Inc. 4 6/1/2010 6 -1 -7 TOWN OF • 2010 • Library website, 4.1 • Road and street maintenance, 4.0 • Cleanliness of public restrooms, 4.0 • Fire safety, awareness and education programs provided, 4.0 The ratings of Town departments and services also resulted in a large number of open -ended comments. These results are provided in the Appendix. Selected Takeaways from the 2010 Community Survey Based on a review of the 2010 survey results the RRC team has several general observations. These include: • Parking demands attention. The community wants to see more options, better communicated information (signage and advisory systems) and a review of prices. • Bus service, while always a strength, needs to be refined to better serve and complement the parking program. Further, night service and regional service deserves continued attention and refinement. • The Council- identified priorities are generally the right priorities. While there were large numbers of comments and suggestions, it was not apparent that there are glaring issues or community values that are not being addressed in the overall list of priorities that the Council and staff are pursuing. The survey provides reinforcement of the general direction concerning what is most important and it also measures these priorities in quantitative terms. • The need for improved Guest Services seems to resonate with survey respondents. They have many suggestions that warrant attention. While parking is the dominant topic for attention and improvement, other suggestions include signage, drop -offs, more activities and retail for families, etc. Further, the idea of trying to find ways to get visitors closer to the lifts and mountain also comes up. While challenging, this idea is also worthy of attention as Vail seeks to address visitor and resident demands. • The community seems generally appreciative of the Town's management practices, especially during the economic challenges of the past 18 months. The cuts in services were not viewed as a major negative and most respondents believe they are paying about the right amount for the services they receive. • There is an opportunity to move at a moderate or slow pace to deal with the Conference Center funds. A strong majority support moving at a moderate or slow pace. • The survey questions that evaluate the ratings of Town services (the overall "report card ") represent generally positive evaluations. Further, the mood and overall community disposition as reflected in the comments is mostly positive and constructive. Where changes in ratings from past surveys are evident, for the most part they show improvement. RRC Associates, Inc. 5 6/1/2010 6 -1 -8 TOWN OF • 2010 THE 2010 SURVEY: BROAD COMMUNITY QUESTIONS During the spring of 2010 the Town of Vail conducted a community survey similar to efforts conducted in the past. It consisted of questionnaires completed by full- and part -time Town residents, property owners and business owners to evaluate opinions on a variety of issues. Using survey techniques that permit comparisons to past research, the Town employed a combination of Web and mail -based surveys to gather opinions from the community. The purpose of the surveys was to evaluate respondents' level of satisfaction with respect to a full range of services and to gather opinions on selected issues currently facing the Town. Similar questions have been posed to Vail part -time and year -round residents on a periodic basis since 1987. The 2010 survey was designed to permit comparisons to past results, as well as to provide new insights on a variety of topics of current interest. Unlike the methods used in 2007, 2005, 2003, and 2002, the Vail Community Survey was conducted primarily by Internet (Web) this year. Copies of the survey were also made available at Town Hall to those who preferred to respond in a traditional paper survey format. The Web -based survey was identical to the mail survey and responses from these two survey formats have been merged for analysis purposes. A copy of the survey instrument containing a summary of responses is presented as an attachment to this report. The surveys were fielded using two techniques. The primary method of distribution was through a postcard mailed to all identified postal addresses, including both boxes and home delivery, as well as to a sampling of part -time residents and business owners. The postcard contained an invitation to complete the survey on -line using one of two passwords that were printed on the card. This format was designed to provide the opportunity for up to two household members to respond. A total of 5,804 postcards were mailed, 3,804 to residents /business owners and 2,000 to part -time residents. About 707 surveys were returned as undeliverable resulting in responses from 368 individuals, a response rate of about 7 percent. In this report this survey was termed the "Invitation Survey." In addition, an "Open Link Survey" was advertised starting 10 days after the initial postcard mailing. Through various ads, the public was invited to complete the survey on -line but without a password. This permitted interested individuals that may have not received the postcard (or discarded it) to respond to the identical survey that was provided by invitation. This effort resulted in 160 responses. Together, the two survey methods resulted in 528 completed responses, a strong response and an effective tool for understanding current community sentiment. This sample represents considerably more participation than was received in surveys that relied almost exclusively on telephone surveying to reach respondents. I Fo the sample size of 528 margin of error is —/- 4.4 percent calculated for questions at 5044, response (if the response for a particular question is 50`/o the standard way to generalize margin of error is to state the I ai margin_ which occurs for responses at 50 %). Note that the margin of enar is different fo every single question response on the survey depending on the resultant sample sizes. proportion of responses. and numberof answer categories for each question. Comparison of differences in the data between N arious segments, therefore, should take into consideration these factors. As a geneal comment.. it is sometimes more appropriate to focus attention on the general trends and patterns in the data iather than on the individual percentages. RRC Associates, Inc. 6 6/1/2010 6 -1 -9 TOWN OF • 2010 The results from the Invitation, Open Link and Mail surveys have been tabulated and analyzed by RRC Associates, Inc., the firm that assisted the Town on this project. In the report that follows, the quantitative data (i.e., the statistical results) from the Invitation and Open surveys are merged. Also, in many instances, they are presented independently in order to ensure that the Open Link sample may be considered separately because these self - selected participants could influence the validity of the randomly generated Invitation respondents. Open -ended comments from all respondents are included in the reported results. This report addresses responses from all participants, but in much of the discussion the focus is on the Invitation Survey responses because they were obtained from the controlled group (using passwords) and are felt to be most comparable to the phone survey results obtained in past surveys. In considering the results of the surveys it is important to remember that this is not a referendum but rather a tool for encouraging and gathering citizen opinions and feedback. While results are often presented in terms of percentages, we encourage readers to consider the overall ideas and direction that is suggested by constituents rather than just the statistics. This survey -based feedback is not intended to take the place of other forms of discourse such as meetings, board input, Council deliberations and other types of input. Rather, as with past surveys, it is designed to provide another source of input that permits comparisons of results over time and measures thinking on topics of current interest. The shift this year to a Web - based approach had two purposes — to deal with the proliferation of cell phones but also to encourage respondents to communicate fully and "in their own words" ratings, priorities and suggestions. The result is over 100 pages of commentary. This feedback should be reviewed along with the percentage responses in order to truly "listen" to the Vail community. A Profile of Survey Respondents The survey contains a series of questions that ask respondents to describe themselves in a variety of ways. These include a number of topics such as: where the respondent lives in Vail, how long they have been here, whether they own or rent, their age, marital status, etc. In addition, registered voters have been tracked. These questions are useful in describing the makeup of residents of the Town and comparing demographics and other household descriptors over time, but they also provide a means of breaking down (or "crosstabulating ") responses to other survey questions. These crosstabulations are an important part of the analysis of results that has been conducted as a part of the evaluation of the 2010 results and a number of these breakdowns have been provided to the Town under separate cover. A summary of the respondent profile results is presented in the tables below. Note that in the following tables only the respondents to the Invitation Web /Mail Survey (approximately 371 responses) are profiled. The additional responses that came via the Open Link portion of the survey (approximately 162 respondents) have been tabulated but are not included in the results presented below to permit appropriate comparisons to past survey results. Additional demographic data, comparing results this year to past years, is presented in the Survey Fill -out, presented in the Appendix. RRC Associates, Inc. 7 6/1/2010 6 -1 -10 TOWN OF • 2010 1. Where is your residence within the Town of Vail located? (n =288) 25% East Vail 3 Booth Falls and Bald Mountain Road areas Booth Creek/Aspen Lane 3 Golf Course 8 Vail Village 4 Lionshead 12 Potato Patch, Sandstone 8 Buffehr Creek, Lionsridge, the Valley 4 Vail Commons /Safeway area 17 West Vail (north of 1 -70) 4 Matterhorn, Glen Lyon 9 Intermountain Located just outside Town of Vail 4 Other 2. Do you own or rent your residence? (n =370) 86% Own 13 Rent 1 Other 3. How long have you lived within the Town of Vail (or owned property if a non - resident)? (n =342) 2% Less than 1 year 15 1 -5 years 34 6 -15 years 49 More than 15 years 4. Which of the following best describes you? (n =371) 4% Non- resident owner of business /commercial property 63 Year -round resident (12 months /year) 27 Part -time resident 6 Employed in town /get mail there RRC Associates, Inc. 8 6/1/2010 6 - 1 - 11 TOWN OF • 2010 5. (IF RESIDENT) Do you own or operate a business within the Town of Vail? (n =366) 15% Yes 85 No 6. Are you a registered voter in Vail? (n =365) 53% Yes 47 No 7. Which of these categories best describes your marital status? (n =369) 25% Single, no children 26 Couple, no children 23 Household with children 27 Empty- nester, children no longer at home 8. Gender Of Respondent (n =362) 54% Male 46 Female 9. Employment Status (n =366) 53% Work 8 months or more a year in the local area (Vail Valley, Summit County, etc.) 4 Work 7 or fewer months a year in the local area 19 Currently employed outside of the local area (work on Front Range, out of state, etc.) 15 Not employed: retired 2 Not employed: unemployed /looking for work 3 Not employed: homemaker 4 Other A new question asked for the first time this year was designed to track employment and also the segment of residents that is retired. The survey results indicate that 11 percent of year - round residents are retired and 28 percent of part time residents are retired. Based on a past survey conducted in 2008 with part -time residents, we estimate that a significant segment of part time residents not yet retired (about 16 percent) indicate they will "retire to Vail and use their residence part time" and an additional 6 percent expect to move to Vail full time. The retired segment can be tracked in future surveys to better understand their behavior and size of local population over time. RRC Associates, Inc. 9 6/1/2010 6 - 1 - 12 TOWN OF • 2010 General State of Vail Vail's "Sense of Direction Respondents were asked whether they felt the Town of Vail was going in the "right direction" or heading on the "wrong track." This is a question that has been asked at the outset of the survey in each of the past years that surveys were conducted since 2003. This year, the results are very comparable to those obtained in 2007 and 2003. It provides a consistent measurement of opinion that has been used over time, and in addition, it presents a means of "segmenting" or crosstabbing the results on other questions in the survey, including open -ended comments. Using the results to this question we are able to isolate the opinions of those that are positive and negative about the overall direction of the Town and thereby probe deeper into what is motivating these opinions. As shown below, 58 percent of Invitation Survey respondents this year felt that the Town of Vail is "going in the right direction," the same as in 2007. The Open Link segment of responses was slightly lower at 51 percent. About 28 percent of Invitation Survey respondents felt Vail was "on the wrong track," compared to 30 percent in 2007 and 19 percent in 2005. When the results from this question are compared over a period of years it now appears that the 2005 results were something of an aberration in terms of the positive sentiment expressed, rather than that things have really declined below where they have been rated in the past. Interestingly, the segment reporting they "don't know" is about 14 percent, consistent with past studies where it has wavered between 10 and 15 percent of responses. Table 1 Would you say that things in the town of Vail are going in the right direction, or have they pretty seriously gotten off on the wrong track? A Note on How to Read These Tables: Tables like the one below are used throughout this report. They present a summary of survey results from two groups of respondents: By version of the survey that was used, and by whether they are year- round, part time, residents, etc. For this question, results are broken out by those that feel things are going in the "right direction," on "the wrong track" or they "don't know." The first column summarizes responses from all participants summed together. Then, each subsequent column represents responses from a particular segment or subgroup of participants. Each column sums to 100 percent. Throughout much of this report the discussion focuses on the Invitation Web /Paper Survey responses because this group represents the "random" sample, most comparable to the phone surveys conducted in the recent past. SURVEY VERSION WHICH REST DESCRIBES YOU Non•resldent Yearround owner of resident (11a Employed in the Get mail in the businessl Invitation months per Part -time Town of Vail but Town of Vail but commercial OVERALL WebfPaper Open Link Web year) resident don't live there don't live there property WOULD YU U SAY THAT Right direction 56% 58% 51% 53% 61% 53% 83% 67% THINGS IN THE TOWN OF VAIL ARE GOING IN THE RIGHT DIRECTION, OR Wrong track 29% 28 33% 33% 23% 30% 17% 1K HAVE THEY PRETTY SERIOUSLY GOTTEN K ON THE WRONG TRACK Don'Iknow 15% 149% 16% 15% 17% 17% 14% TOTAL 100% 160% W% 100% 100% 100% 100% 100% n = 521 361 160 289 175 30 6 21 RRC Associates, Inc. 10 6/1/2010 6 -1 -13 TOWN OF • 010 Note that the likelihood of saying "wrong track" is significantly higher among year -round residents (33 percent) than part -time residents (23 percent). Just as we found in past years, on many of the questions in the survey year -round residents are slightly more negative than part - time owners. Similarly, the results show significant variation by the length of time that respondents have lived in the Town. These findings are summarized in the following graph, which shows the percent saying "wrong track" increasing from 8 percent among residents living or owning property in Vail for less than a year, versus 35 percent of those in Vail for 15 or more years. Note that residents that have been in Town 6 to 15 years are particularly likely to feel things are headed in the right direction. This will be a recurring theme throughout this report; length of time in Vail is often associated with responses on a number of questions, and those living in Town the longest are somewhat more likely to be negative. Figure 1 Would you say that things in the town of Vail are going in the right direction, or have they pretty seriously gotten off on the wrong track? By Length of Time Lived in Vail (All Respondents) 54% Rightdirecton 67 0)° 53% 8% Wrong track 22% 35% ■ Less than 1 year ❑ 1 - 5 years 37 °/ 23% ❑ 6 15 years Don't know ?12% ® More than 15 years 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding A follow -up question to Right Direction / Wrong Track asks, "In a few words, why do you feel that way ?" This input is extremely telling in several respects. First, respondents have provided comments that explain their current thinking about a number of aspects of the Town. Further, because this question is positioned at the start of the survey, before respondents have had the opportunity to see other questions that will be asked later in the survey, it offers a "top of mind" picture of attitudes and concerns. In the attachment to this report the responses on this question are presented verbatim. RRC Associates, Inc. 11 6/1/2010 6 -1 -14 TOWN OF • 010 Based on a review of the entire set of comments, several themes emerge. Among those that express that the Town is headed in the "Right Direction" multiple respondents identify the following: • Supportive of the upgrades that have occurred in the Village and Lionshead and generally in favor of changes that address the Town's economic challenges. They mention facelifts and new buildings, renewal of dated structures and "success in spite of the recession." • In related comments, some feel that the Town has been more pro - development and pro- economy, which has helped to weather economic conditions. They feel that the town has encouraged and allowed development and that it is turning out well. • There are compliments for strong leadership at the Town level including both the staff and Council. In particular, respondents cite the financial forecasting by the town, efficient operations and "living within the budget." Among those that feel the Town is headed on the "Wrong Track" or they "don't know," the comments are different. • Frequently they cite "parking" as an issue. These comments take several forms. First, many respondents feel that there is not enough parking and that this shortage negatively impacts the experience of guests and locals alike. Further, the cost of parking is often cited (although somewhat less often than the lack of parking). Many respondents explain that the parking costs impact their ability or desire to come back into the Village / Lionshead when they aren't working or going there for skiing. Also, down - valley residents that get their mail in Town are especially likely to complain about the cost of parking. The results suggest that parking costs are a concern for residents and part -time residents. • The size, scale and character of the new buildings were the subject of criticism. Several of the projects are mentioned by name including Solaris, Arrabelle, Ritz, Four Seasons and Vail Plaza. Ever Vail is also mentioned specifically as a concern by some. In contrast to those that feel the Town is on the right track because of new buildings and progress, many that say the Town is headed in the wrong direction identify the results of redevelopment as the problem. • Some of the responses on this and other questions suggest that the Town should take measured steps. For example, typical of this point of view, one respondent said, " Fix the problems you have now before you spend all your time on growth and expansion of Vail. The town wasn't busy enough to have ever needed the expansion this year. So, fix your current problems and see how the town does. After that, you can think about expanding." There are complaints about construction and some suggest that the town should allow real estate to be absorbed and new development integrated before moving too quickly to new development. • There are concerns expressed for TOV and Vail Resorts relations. Some fault the Town, some fault VRI and several ask that these relationships be improved. RRC Associates, Inc. 12 6/1/2010 6- 1- 15 TOWN OF • 2010 • The sense of community was mentioned as a concern in a number of different places in the survey. It is measured in statistical terms in a question described below, but it was a recurring comment by those that mention that the Town is becoming a community of "haves" and "have nots" and that guest services and overall quality of life are impacted by the relationships between workers and guests. Things in the Town of Vail are going in the right direction, or have gotten off on the wrong track ( Readers Please Note, in reporting the sample of verbatim responses shown below and in the Appendix, no effort has been made to edit the grammar or spelling of respondents. ) RIGHT DIRECTION • The town and chamber as well as several other organizations have hosted events that are fun for visitors but bring out the locals — case in point the wonderful summer activities to show Vail is a year round town. • Glad to see upgrades to Vail Village & Lionshead. Much needed new hotels under construction. Now the world class skiing will match the town. Excluding a discussion about real estate & parking (I will get to that later), I feel that the City has provided very clean and safe environment for residents and visitors alike. • The Town is looking attractive and will be better as soon as Solaris, 4 Seasons and Ritz is completed. • I feel we have responsible people in charge. • I think that increased density will help Vail. • I think the TOV does a great job in managing the town's finances by using them towards bike paths, bus systems, and overall community resources. • In favor of re- development and updating. • It remains a great place to live. TOV Council works hard and government services are of high quality. Fiscal responsibility. Though if EverVail gets approved to quickly or easily they that would imply being on the 'Wrong Track'. • Continual improvements make Vail the premier destination for skiers from around the world. • I believe the town is proactively managing the economic downturn and the unique challenges it presents to the luxury tourism and real estate market. + One of the most important issues is parking on the busiest ski days; the town seems to be thinking of solutions. I think the Ever Vail project is worth supporting as it means another portal to the ski area and additional parking. It's a long range plan and now is the time to start planning for 10+ years down the line. Remember the town only exists with the resort's success. • It's too bad that we couldn't have kept "Happy Valley" to ourselves, but the growth was inevitable, once the world discovered us. • Lots of new hotel space; decision not to build expensive convention center that might never have been used; continued exploration of additional community space at ice rink; good decision not to replace plantings at parking structure with more commercial space; going after foreign tourists. WRONG TRACK • Giant hotels under constant construction, local vibe being replaced with focus on "destination guest." Loyal employees being pushed out, living further downvalley. • I don't see the town of Vail moving towards keeping a reasonable amount of middle class families in it's town. RRC Associates, Inc. 13 6/1/2010 6- 1 - 16 TOWN OF • 2010 • I fear that too much large scale building development will "kill the goose that laid the golden egg ". Residents and tourists alike are here for the beauty of the place and the sense of rejuvenation that recreation brings them. Don't increase our society's disconnect from nature, strive to cultivate and nurture it. People will stay here and come back again and again, and pay the high prices we've come to depend on as long as they feel a sense of personal improvement and vitality. We don't need more huge buildings to do this. • I feel that all of the large and tall developments are making the town feel more like a downtown, obscuring a lot of the panoramic view that made the town unique. • I think that Vail needs to focus more on their full time residents, the environment, and less on major developments. With the Ritz, Solaris, 4 Seasons, and EverVail on the horizon, Vail's natural beauty is being overshadowed by cranes, plastic covered buildings and construction equipment for over a decade. • Parking is horrible • The whole character of the TOV has changed with the approval of the massive development projects in Vail Village and Lionshead. The mountains are overcrowded and dangerous. The day skier parking is way out of control. too much construction; parking continues to be a problem; bus schedule reduced and we still have to get to work; too many police • Too much traffic and poor parking. • Town not thinking of tourists, more interested in people in town, Real estate taxes, hotel taxes. Parking impossible no incentives for people to buy things in town or stay after skiing. • Vail has cheapened its brand by the epic pass and Vail on sale etc- we no longer cater to the higher demographic of guest who spends money in town DON'T KNOW • I like some of the things that the town has done, but I think that there is a major parking problem and still a need for low income housing that may ease up with some of the changes. I like the top of the parking structure for value pass, but it is underutilized and I fear the change will not benefit residents /property owners. I like the bus, but realize it is a huge cost, but without it the parking would be worse. • The reality of so much development is overwhelming. While we welcome steps to enhance economic vitality, we wonder how all of the new real estate product can be absorbed. • I think it is good that you are allowing more residential developments. However, you might have overdone it. With Solaris, Arrabelle, Ritz, 4 Seasons, and other additions, it seems you are flooding the market with high end condos, causing price erosion due to over - supply. Wrong direction regarding parking. People who live down valley are not encouraged to come to Vail due to high cost of parking. Who wants to jam a meal down their throats in 2 1/2 hours and then race back to the structure to make sure you are out by 3 hours. $150 to park at Ford Park now is no longer affordable and paying $50 to park on the street is no bargain either. In regards to housing your trying, but I feel that VR and the Town of Vail are holding each other hostage regarding LH parking structure redevelopment and the passing of Ever Vail. Which, by the way, is going to cause more problems regarding parking and housing issues. The Town Manager and Finance Department have shown that they can meet the challenges of a difficult economy through the budget and management processes. RRC Associates, Inc. 14 6/1/2010 6- 1- 17 TOWN OF • 2010 Sense of Community Respondents were asked whether they feel the sense of community in the Town of Vail has improved, gotten worse or stayed the same over the past two years. This question has been asked over many years and, as shown below, there is a decline in the percentage of responses saying Vail has "gotten worse" over the past two years compared to 2007. However, if we go back to results from earlier periods, for example 1996, respondents were saying that things were worse (43 percent) with less (29 percent) calling things the same and slightly more saying things had improved (15 percent). The sense of community has been a recurring concern for town residents over the years and will likely remain an issue as growth and change continues. Most of the shift was the result of more respondents saying things have "stayed the same," but with a relatively modest 9 percent saying things had "improved." When this question is examined by year -round residence, part -time or those employed in the town, there are some differences. Part -time residents are least likely to say things have gotten worse. Not surprisingly, part -time residents are especially likely to report they have "no opinion" (24 percent); this indicates that a significant segment of the community remains unengaged with the notion of "sense of community." Measured by age of respondent there is no clear pattern — in other words, the younger and older residents are saying roughly the same things regarding sense of community. However, there is some variation by length of time in Vail with the longest term residents (15+ years) especially likely to say sense of community has gotten worse (29 percent). Table 2 Over the past two years, has the sense of community in the town im roved, gotten worse, or stayed the same? SUIT&Y VERSION MNICH BEST DESCR51E8 YOU Nonresident Year round o5mer of resident 111+ Employed In the Gat recall in the bus ness tnvRetisn months per Pad -time Town of Yell mud Tmm of Val but commercial OVERALL Well Paper Open Linn Wed yearp resider don't 1W there don't Ilreftre prrtpeny OVER THE PAST TWO Improved 11% 9% 14 11% 9°°o- 17 19% "PEARS HAS THE SENSE OF COK1PiUNITY WITHIN Oamn worse 27% 26% 30% 39% 20% 30% 17% 24% THE TOWN IMPROVED Stayed Is game 51% 54% 459A 54% 46% 47 93% 33% aoTTEN WORSE OR STAYED THE SAID Dam krmv* oopinion I I 'A It% 19% 5% 24% 756 24% 100% 140% 1€0% 140% 100% 10036 100% 100% TOTAL n= 526 397 161 2H 17' 30 d 21 A follow -up question further probed the responses on "sense of community" by allowing respondents to elaborate. Again, these responses have been provided in the Appendix but a sampling of the extensive comments is presented below. Over the past two years has the sense of community improved, gotten worse or stayed the same? IMPROVED • Given the seasonality of the community, it appears they try to stay on track with providing the feel of community with the town meetings, etc. • Don't stop striving to be the best. RRC Associates, Inc. 15 6/1/2010 6 -1 -18 TOWN OF • 2010 • I feel like the sense of community has improved a little due to the fact that people are starting to care more about the environment through recycling programs and more green initiatives. • Hard economic times help bring the community together and focus on priorities. • Events such as the Teva games have been an asset • The recession brought the tentative economic reality of resort towns into focus. The entire community seems to understand this better and there is a consensus that we need to do everything we can to remain a competitive resort. • I think with the new developments, it caused some people to stay away due to the construction. However, it is an investment which is a good thing. I just question the number of new developments all at one time. • Zoning fights have passed, we are all working together to try to get "boats to rise" GOTTEN WORSE • As the town grows the controversy of the new buildings etc. becomes more and more divisive. • As the village grows it loses the personality it once had!! There seems to be less full time residents in Vail. There is always talk of moving the hospital and the elementary school. There are no movie theaters or many other community services and little reasonably priced housing. • Community in Vail? I don't want to stay for a another year in Vail because there isn't a community. When this town starts to take care of the people who live in the 81657, than maybe it could get better. As a local, where do I park? What is there to do at night? Where can I afford to eat? What pool and gym is made for me? Oh, Avon and Edwards has that stuff...... Got it! Thanks! • Entertaining the thought of closing the elementary school and moving the hospital down valley is destroying our community feel • Families continue to migrate out of Vail and the skier experience becomes more problematic unless you are staying in a local resort or accommodation • I do think there is too much building which is going to result in a feel of living in a resort rather than a town. • I feel more people are living and socializing down valley in the last few years. • Locals are staying away from the villages because of cost and drunks. • Petty skirmishes between VA and town • The true Vail local, year round -for years and years, gets zero respect and no breaks Community Priorities The survey included a set of questions designed to probe priorities. It was based on topics that the Town Council and staff had identified in advance of fielding the survey and it generally covered areas that had been identified for action and attention in the coming months. Overall, the survey results suggest that the priorities identified do represent important topics to the community. The survey provides a general ranking but perhaps more importantly, it shows that all of these topics merit attention in the opinion of most respondents. These questions, which are summarized in the graph below, show a clear prioritization by community members. When asked using a "1" to "5" scale where "5" is a high priority, the evaluation resulted in economic vitality, budget and capital management and parking at the top of the list. While parking has the highest average rating on the five -point scale (4.46) it has slightly fewer respondents calling it a "5." Workforce Housing, which was identified as a dominant issue in past surveys, is ranked in the lower group of priorities at this time. Nevertheless, it shows over 55 percent of all RRC Associates, Inc. 16 6/1/2010 6- 1- 19 TOWN OF • 2010 respondents calling housing a priority. By these measures, planning for West Vail commercial redevelopment and use of the conference center funds were rated relatively lower. However, even in these instances a large segment of respondents call these topics a priority (38 to 48 percent); they are just rated lower than the highest priorities. Figure 2 The Town Council and staff have recently identified a number of topics to be addressed. For each area listed below, indicate the level of priority you believe is appropriate. (Invitation Web /Paper Respondents Only) Community Issues - Rank Ordered by Average Rating ° Parking (4.46) 8P% Economic vitality (4.41) 84% 86% Budget and capital management (4.36) 1 v/0 Guest relations and customer service (4.27) 80% Transportation needs (bus service -local and regional) (4.11) 75p7° 1 b7o Master planning (includes efforts to address development and 75% redevelopment throughout the Town) (4.1) Actions to improve Vail's appeal as a well- rounded community (a great 71% place to live, work and play) (3.99) ° Workforce housing (e.g., redevelopment of Timber Ridge) (3.61) 0 55% ° Environmental sustainability (waste and energy conservation programs, 51% environmental education, etc.) (3.51) ° Use of the conference center funds ($9.3 million) that the Town has 48°x° available (3.41) ° ' ■ High Priority (4 and 5) Planning for West Vail redevelopment opportunities (3.09) ° 38% p Not at a Priority (1 and 2) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" RRC Associates, Inc. 17 6/1/2010 6 -1 -20 TOWN OF • 2010 In a follow -up question, respondents were asked about whether they had "Any comments on these issues or the general direction of the Town ?" As summarized below, the open ended responses help to provide additional perspective on some of the specific topics and also offer some specific suggestions and guidance that is worthy of attention. These findings are presented in the order of the priorities as listed on the survey. GUEST RELATIONS • Guest relations and customer service is ground zero nothing else matters if you do not have happy guests. • Parking is a hot issue with many people. The Town should take charge of the assets it has that can positively impact parking, i.e. Ford Park. A sensible plan at Ford Park can do a great deal to solve parking problems and can enhance the sports focused direction adopted by VVP and the VLMDAC. *The foundation of the town is the ski experience. Realize that Vail is falling behind in guests' views. Vail may slip to #4 or #5 -- which will result in reduced revenue and further economic deterioration. Regaining #1 should be priority #1. ECONOMIC VITALITY Again, for everyone 1 -70 traffic issue • I would like to see the Town of Vail cooperate better with other municipalities and county in order to provide better service to the public. • In any "mature" location, infrastructure and payrolls start to fray around the edges because of overuse, deferred maintenance and top -heavy benefit laden benefits, with a smaller percentage of lower level employees and visitors to pay for the mature payrolls. • One issue that I have never seen discussed is the lack of the ability of a person who works and owns a business in town having the opportunity to vote. I think the demographics of who votes is lopsided. It does not always represent the business owner. The town needs to focus on basic services and less on sugar coating, like ever more unused parks and playgrounds. The town needs to get back to basics. Customer service throughout town is questionable. The town also needs to look at more ways to keep great locals able to afford to live in town and possibly buy a place. Vail has a real opportunity during this period of economic challenge to redefine and refine the direction and focus of this community -- the long term economic vitality is paramount - in addition to a quality experience for our guests, our full time residents and workers also need and want a quality place to live and often raise families. We have a great and giving community, but need to work and engage the residents in the future ... for as we have seen, we are significantly impacted, albeit a lagging impact, by the overall economy. Perhaps a destination with a focus on health and wellness is appropriate -- these are two things almost every local believes in and practices. BUDGET MANAGEMENT Maintaining the existing structures is what is important. Not knocking them down and building new ones. Operating what exists profitably. Adding more commercial space does not increase profits for all. More local shops owned by locals. Too much owned by Vail Resorts. The Epic pass has made parking a mess. It should be Vail Resorts problem to fix. We must be economic conservatives during the crisis. +Town has mostly done a good job in being responsible with it's budget. Need less wasted money on Siebert circle, great piece of art, less gas waste. Stop subsiding housing market. Great job on street plowing and landscaping. MASTER PLANNING I like the small- neighborhood feel of West Vail. That commercial area should not be revitalized to the point that small businesses can't afford the rent. Be careful! RRC Associates, Inc. 18 6/1/2010 6 -1 -21 TOWN OF • 2010 They are often dependent on each other. Too much development leads to congestion, parking and worker issues. TRANSPORTATION NEEDS • Bus service is critical and we need to work to IMPROVE service and enhance hours and number of times an hour service on routes where this is minimal (i.e. Lions Rldge). We have worked hard to get residents to NOT DRIVE and park in town and to ride the bus. But the service on some routes is very limited. Even consider a low cost annual bus pass or a low cost weekly pass to raise funds to ENHANCE service. Residents and guests would be happy to pay a small amount for GREAT bus transportation. • Free county bus, just like summit stage. The bus system and parking have become outrageous. Anyone staying in west Vail has a difficult time getting on the bus. The parking on the frontage road at Safeway has become unbearable and is dangerous with people running across the frontage road. the bus in overcrowded and many times owners /guests are left standing. the freeloaders are the ones benefiting from the bus system at the expense of us taxpayers that rely on the bus system and support it. The taxpayers and guest staying at our residents cannot get on the bus due to the dangerous and free parking in front of Safeway. this should be the last resort of availability of parking - not the first. PARKING All of these really tie together. If the guest experience suffers due to parking so does our economic vitality. I think parking can touch on nearly every area in the aforementioned list. • Deal with the parking issue instead of talking about the parking issue. If you need to build a bigger structure then do it. • I work in Vail, and have my own parking spot with my job, but that's just Monday through Friday. I will never casually come into Vail on weekends during the winter because of the parking situation. *Vail certainly isn't a well- rounded community - -it's a resort. I live in Vail, yet find myself going to Edwards for most of my needs other than the hospital and skiing. ENVIRONMENTAL SUSTAINABILITY • Environmental sustainability is key. Also, West Vail planning is important, and there needs to be realistic goals for this area. Pro formas should not come first. Good design should be number one priority. • Plan for the LONG term sustainability of the Gore Valley in its entirety - -not just for unending economic growth. Economic growth has long been in the lead in terms of priorities here. Give the natural environment and social well -being a chance to catch up with economic growth and then focus on all three together with every decision you make. Know the physical and psychological carrying capacities inherent in this place. CONFERENCE CENTER FUNDS *Allow the Rec District to continue to develop areas to play. The Business community should build the work and live environment. ; Move forward with the conf. center funds to help the economic vitality. • I think the Town should continue it's environmental awareness but suspect it is viewed with skepticism by most guests (due to the heated roads /sidewalks)and residents (due to the recycling center that's mostly town employee parking) • Slow down on growth and let the existing projects sell and mature for a year or two. I think the banks may be needing time to sell all the existing units that the developers could not sell themselves. IMPROVE VAIL'S APPEAL AS A WELL- ROUNDED COMMUNITY • Get a handle on what is important for the people, not what someone with a financial interest sees as "right ". Several hotels have conference facilities, already, where you stay right in the hotel. Try another idea as a money maker. Consider that some skiers cannot walk a mile or take a bus back and forth because of their age; or only ski part of a day because we get tired. Some people appreciate the "old" stuff there because it was there 42 years ago. (Your reconstruction of Pirate Ship Park is not nearly as good as the original ship was.) New is not better all the time. Could someone in the office realize that TOV is not "right" all the time? And can be very disruptive to lots of people lots of the time, even in trying to upgrade their properties? RRC Associates, Inc. 19 6/1/2010 6 -1 -22 TOWN OF • 2010 The issues seem to be heavy on the guest experience and light on the community presence. We need to decide who we are but without a stable population who have a long term commitment to a community we will always be chasing the latest trend rather than cutting out own trail. Today's announcement in the paper as a year round wellness center is a terrific concept for YEAR ROUND marketing, employee retention and expands our current role as PLAYGROUND with the addition of wellness! We already have incredible underused resources in terms of personnel and the mountain experience to enhance in the direction of wellness! This question was then followed with a question that asked, "What one area is your highest priority ?" As shown below, results provide further statistical measurement concerning importance placed on the various topics that could receive attention. Parking is identified most often, followed by economic vitality and "actions to improve Vail as a well rounded community." Master planning, guest relations and customer service, and budget and capital management also receive relatively frequent mention as top priorities. Figure 3 What one area is your highest priority? (Invitation Web /Paper Respondents Only) Parking 25% Economic vitality 17% Actons to improve Vail's appeal as a well- rounded community 12% Master planning (includes development and redevelopment) 10% Budget and capital management 10% Guest relations and customer service 9% Environmental sustainability (environmental education, etc.) 5% Transportation needs (bus service -local and regional) 4d/° Use of the conference center funds the town has available 3% Planning for West Vail redevelopmentopportunites 3% Workforce housing (e.g., redevelopment of Timber Ridge) 2% 0% 5% 10% 15% 20% 25% 30% Percent Responding Comparing these results by the Invitation Web /Mail respondents and the Open Link segment shows few differences. However, when year -round residents are compared to part time residents greater differences are evident. Year -round residents were especially likely to call parking their top priority (28 percent) compared to part -time residents (20 percent). Similarly, down - valley respondents (get mail in town or don't live there) are very likely to see parking as the very top priority (30 percent or more calling it most important). While the issue is clearly of high priority to all segments it is especially important to residents. Among part -time residents "Master Planning" was mentioned as a top priority 21 percent of the time compared to 7 percent from residents. Most other response categories were quite similar among the two groups of respondents. RRC Associates, Inc. 20 6/1/2010 6 -1 -23 T OWN OF • 2010 Table 3 What one area is your highest priority? SURYEYYERSIDR WHICH BEST DESCRIBES YOU 'Hen•resldant Year surd owner of reshlent Ilia Employed kthe CGel mallm the bmhaessf Inv11a1m —ndrs per Parbllme Torn of Val but T.— afrlall Earl tammeKCl R4TENE PRIOR TYar rhEFOLLOWNCs�YJ 'Y1AN1WTY1SWE& OVERALL WehlPapa Op..Ukth Y-4 mskenk dodlireU.— dudhi -ilmrc PmpaAY fhrYarg 26% i 76% 29% X% 315 33% 23% FiommkvArhly 1B% 17% 21% 18% ift 21%. 17% 1094 1ul—La unp —YaJ appeal asa "1—.,d�d cemmraky 12% 12% 11% 12% 12% 11% 15 % IbsLvr planningjInciudes derelapment and redevelopment) 1D% 10% 11% T% 21% 1 17% 10x WHAT O N E Guestrrhll n and 9% 9% 1h% 9% 10% 1% fir'. 16% AREA IS Budget and capi.> —agemerA 6% 10% 6% 10% 7% 5% YOUR HIGNIM ErnirnwenuI srrlaimbilky IenVImnmerdal edwakm, el4 5% 5% 4% 6% 4% p.R1DRRY Tmre4m4N°n meads (h n s kt hxalarid mgionA 4% 4% 3% 3% 8% 3% 5% U —ofthe ounlsrenco cyder funds the loan has a —HaLle 5% 3% 4% 3% A 7% 5% Plenringfilr West Vail redevcl °pmetrtoppodunMel 3% 3% 1% 3% 196 15%. 1Yorhface having le y., redevelopment ofnmber Rldgal 2% c"% 1% 2% 1% 3A 171% iDo% iD0% 190% I= 1(1)94 100% 1100% TOTAL n+ 516 350 167 2266 1 174 1 30 1 6 1 20 These results are further illustrated by Figure 4. While parking is a relatively larger issue among those that feel Vail is on the "wrong track" and economic vitality is more identified by those that think things are headed in the right direction, the overall message is that both groups tend to share the same priorities. The rank ordering of the highest priorities is also generally the same among all respondents. Figure 4 What one area is your highest priority? by Right Direction /Wrong Track (All Respondents) Parking 23 %1 a 28 /o Economic vitality 20% 15 % Actions to improve Vail's appeal as a well - rounded community 9% 13 1 ° Master planning (includes development and redevelopment) 101 °1% Guest relations and customer service 110 Budgetand capital management 10% 0 Environmental sustainability (environmental education, etc.) 4% 6% Transportation needs (bus service-local and regional) 4�° Use of the conference center funds the town has available 4% ° ■ Right direction Planning for West Vail redevelopment apportu nites 0 3 /a ■ Wrong track Workforce housing (e.g., redevelopment of Timber Ridge) 2° 3% 0% 5% 10% 15% 20% 25% 30% Percent Responding RRC Associates, Inc. 21 6/1/2010 6 -1 -24 TOWN OF • 2010 The Guest Experience in Vail The survey asked for input on improving the guest experience in Vail. Based on the previously discussed questions it is clear that guest experience and customer service is a topic that is identified as important by many; it is one of the higher areas of priority (described in the paragraphs above) and it is especially important to the business community. This question was asked in an open -ended format and it garnered over 450 written responses, many with quite elaborate descriptions of some of the types of improvements that could be pursued. It is clear that the question of guest service resonates with residents, both year -round and part -time, and that respondents are citing their own experiences as well as what they hear around town and from visitors. Responses have been sorted by year round and part -time residents and the results are generally similar, although some year round residents note that they should be given attention along with the guests. In general, parking was once again the most identified area of concern. The words parking and park were used over 380 times, often with specific complaints or suggestions. Bus crowding and improved routes were also mentioned frequently, along with the cost of lodging and dining, signage and employee service. Some also mentioned the need to preserve the quality of the ski experience and noted concerns of crowding on the mountain. What are one or two things the Town of Vail could do to improve the guest experience in Vail? * Better signage; Better way finding signage for parking; Better retail offerings. Better skier drop -off option, free parking option (like Beaver Creek). *Cleaning and maintenance of public restrooms could be much improved; better parking situation • Don't give parking tickets to guest when the signs are so confusing • Employee training on good customer service. • Improve Lionshead parking structure and bus stop area. More lower priced eating options in village and Lionshead. • More ski lockers. Figure out an easier way from the transportation center to the Vista Bahn without walking. • More information and tips available to visitors, more "free entertainment" especially for families, and perhaps, a few lower cost options. • Parking capacity in safe lots vs. frontage roads. *You must do something about parking & parking tickets. • Make construction employees commute to work on ECO. • More activities in Vail and Lionshead. Offer more free parking and run shuttle busses directly to and from the free parking. Why not allow free parking all week along the N. Frontage Rd. across from Safeway instead of just weekends. This is the number 1 complaint I hear about Vail parking. Improve the ski locker and boot room facilities cost and availability. Offering a reduced rate for multiple day storage or affordable storage facilities for residents. I think that we need to worry more about improving the local experience. If your locals are happy your guests will be also. I think that there isn't enough focus about trying to keep the people that actually live here and love Vail happy. It's like no one cares that without locals nothing else would even be possible. RRC Associates, Inc. 22 6/1/2010 6 -1 -25 TOWN OF • 2010 The Conference Center Funds A series of questions considers the $9.3m conference center funds that the Town has been holding. This topic was identified as one of the areas of priority that were evaluated (see discussion above) and the overall importance placed on these funds was at the lower end of the list of potential priorities. This finding is further confirmed by the results illustrated below. The largest segment supports moving at a "moderate pace" (about half), with about 18 percent saying "move as quickly as possible to a ballot issue," and a larger group saying "move at a slow pace, there is no hurry" (32 percent). In other words, community sentiment is generally in favor of moving at a relatively slower or deliberate pace. However, this is one of the questions where the Invitation web results differ from the Open Link results. Invitation web survey respondents (the random sample) are especially likely to support moving slowly. The Open Link group is relatively more likely to want to move quickly to a ballot issue. Figure 5 As you may be aware, $9.3million was originally set aside for a town -owned conference center that was never built. The original objective of the conference center was to increase economic vitality and expand visitation to Vail. A ballot issue is required to determine use of these funds. The Vail Town Council has expressed a sense of urgency about determining the use of the available money. Which choice below best describes your suggestion for dealing with the opportunity these funds represent? (Invitation Web /Paper Respondents Only) Move as quickly as passible -a ballot 18% issue is overdue Move at a moderate pace, taking 50% time to study /eval. choices Move at a slow pace -there is no hurry 32% 0% 10% 20% 30% 40% 50% 60% Percent Responding As illustrated below, the respondents that feel things are going in the right direction are especially likely to want to resolve the Conference Center issue at a moderate pace (54 percent). In contrast, those that think things are on the wrong track want to move at a slow pace. As noted above based on open -ended comments, and on this result as well, those that feel things are going wrong are especially likely to have concerns about the new development and the overall pace of change. RRC Associates, Inc. 23 6/1/2010 6 -1 -26 TOWN OF • 010 Figure 6 Which choice below best describes your suggestion for dealing with the opportunity these funds represent? By Right Direction/Wrong Track (All Respondents) Move as quickly as passible -a ballot 21 % ■ Right direction issue is overdue ° E] Wrong track 24% Move ata moderate pace, taking 54% tme to study /eval. choices 389/6 Move ata slow pace-there is no 26% hurry 37 °/61, 0% 10% 20% 30% 40% 50% 60% Percent Responding Looking at the data in another way, we focus on the opinions of voters and non - registered voter respondents. As summarized in the graph below, these two segments show no difference in their responses to this question. Figure 7 Which choice below best describes your suggestion for dealing with the opportunity these funds represent? By Voter Status (All Respondents) Move as quickly as passible -a ballot 23% ■ Registered voter issue is overdue 21 °/6 ❑Not registered to vote Move at a moderate pace, taking 49% time to study /eval. choices 50% Move ata slow pace-there is no 28% hurry 29% 0% 10% 20% 30% 40% 50% 60% Percent Responding In a follow -up question respondents were asked about how the conference center money should be spent. Most Invitation Web responses wanted to "build something' (53 percent) or "save the money for undetermined needs" (29 percent). Only 4 percent suggest spending the money for marketing. Once again on this question, registered voters are responding the same as those that are not registered. In other words, there is broad agreement that either building something or saving the money is the priority. RRC Associates, Inc. 24 6/1/2010 6 -1 -27 TOWN OF • 2010 Table 4 The Council has identified a range of choices for how the conference center fund money could be spent. Which choice best describes your preference? (Invitation Web /Mail Respondents Only) Use the money to build something (facilities, parking, etc. ) 53% Use the money for marketing /enhance our economic condition 4% Save the money for yet- undetermined needs 29% Other 14% Taxes and Fees The survey asked about satisfaction with taxes and fees in relation to the level of services that are provided by the Town. Most respondents (56 percent on the Invitation and 54 percent on the Open Link) are satisfied with the current level of taxes and services. Between 15 and 18 percent feel they are paying too much for the services received, and 6 to 12 percent would be willing to pay more to get more services. Table 5 Which statement below best describes your opinion about the relationship between taxes /fees and the services that are provi ded by the Town of Vail? - — 911R11EY 4EtSM WHIGHBESTOESCRIBESYM Non-resident Yeen round — of reefderd 01r Employed in the Get man in the b-in d Invitati Or on FEne per Par69ne Torn of Vail hat. Town of Nail but connerccial OVERALL W®hf Paper Open Link Web 1" re®derd dan'tihra t®a don't live there. propety I an adfided wOh to current fetial of was and services 55% 589E 54% rr9% 59% 4T% 50% 57% WHICH BE ST OESCTOEES I em xillitg to pay more faxes to gat morea_icee 9% EPA'. 12% f0% 3% 19% s% YOIIROPINIONABOUT THE RELATIONSHIP INalt ti peytco...h fu thewwviw l r-da 17% 18% 1s% 15% 24% f3% 24% BETWEEN TA%ESI FEES ANOTHE SERNCES THAT I— willing to accept aeraicered -tioae For lower t.. 9% 10% 7% f0% 7% 3% 179h 14% ARE PFt0YI0€O BY THE TOV oter 2% 2% 2% 2% 3% (have no opinion 9% 8% 19% 9% 5% 2T% 33% 109% 100% 100% 190% 100% 190% 190% 102% TOTAL n= 528 385 191 291 1T9 1 30 8 1 71 The survey also asked about service levels now versus prior years, "after the Town cut $2.9m in operating expenditures." About three in four report "no change" in perceived services, with about 20 percent reporting a "slight decline" and only 1 percent saying "large decline." These results are further borne out in some of the open -ended comments that give credit to the Town (both Council and staff) for sound management during difficult times. Clearly, the public perception of the efforts of the town to address costs without major erosion in service levels has been well received. RRC Associates, Inc. 25 6/1/2010 6 -1 -28 TOWN OF • 2010 Table 6 In 2009, the Town of Vail cut $2.9 million in operating expenditures to include 12 fewer full -time equivalent positions. A stated goal was that there would be no noticeable impact on services. In reality, how do you compare current service levels versus prior years? SURVEY VERSION WHICH BEST DESCRIBES YOU Non- resident Yen round owner of resident (I ,. Employed in the Gatrnail In the business4 Invitation months per Part -time Town of Vall but Town of Vail but ccmmorclal OVERALL WW Paper Open Link Web year) resident don't live there don't live there prgmdy HOW DO YOU COMPARE No change 74% 76% 69% 73% 83% 54% 83% 70% CU RRENT SERVICES Slightlmprovemerrt 5% 3% 8% 6% 3% d% 141%6 LEVELS VERSUS PRIOR YEARS AFTER THE TOV Large improvament 1% 1% 1% f-A 1% CUT $2.9 MILLION IN OPERATING Sfightdecllne 19% 10% 21% 23% 12% 39% 17% 20% EXPENDITURES Large decline 1% 1% 1% 1% 1% d% TOTAL 1DD% 160% 1 DD% 100% 103% 100% 100% 1D0% n 5416 348 15B 285 167 26 fi 20 As illustrated below, the survey explored revenue sources that might be most palatable to residents. About one in five (20 — 21 percent) said they favored none of the choices. However, the results provide a clear prioritization of some of the potential choices available to the Town with liquor /cigarette taxes at the top of the list, followed by different methods of targeting construction. Lodging, lift ticket taxes and real estate transfer taxes were rated in the middle, with sales, property and parking oriented programs rated the lowest in terms of priorities for revenues. The results concerning parking as a potential source of funds, either in summer or winter, are of little interest to any segments of the community. It appears that all groups of respondents are disinclined to add to parking costs, in summer or through higher fees. In general, residents were most likely to support revenue sources that do not impact themselves directly (construction and lodging taxes as opposed to sales and use taxes). RRC Associates, Inc. 26 6/1/2010 6 -1 -29 TOWN OF • 2010 Table 7 From the list below, are there specific revenue sources you would prioritize as potential sources of increased revenues? DO YOU OWN OR OPERATE A BUSINESS ARE YOU A REGISTERED VATHIN THE TOWN OF VOTER IN PAIL VA1L OVERALL Yes No Yes No UquorlclgaretM tax 42% 43% 42% 37% 43% Construction powit and development revlew taxes 34% 32% 35% 19% 37% Constructlon use tax 30% 29% 31% 19% 32% FRO to THE LIST BELO' . ARE Lodging tax 25% 26% 24% 13% 28% THERE SPECIFIC None of Ow above 21% 18% 24% 29% 19% REVENUE Llft ticket tax 20% 26% 13'% 21% 20% SOURCESYQU WOULD Real estate transfer tax 19% 16% 22% 18% 19% PROIRITIZE AS POTENTIAL Sales tax 14% 15% 13% 16% 14% SCURCESOF INCREASED Prop" tax 13% 14% 12% 14% 13% REVENUES Parking - season passes 8% 8% 6% 8% 7% Parking - dally fees 7% 7% 5% 5% 7% Less free parking (In surnrnu, "Tree after 3 sic-1 7% 8% 4% 1 5% 7% 23B% 243% 230% 265% 244% TOTAL n ■ 424 2d1 218 62 3% As shown above, business owners have different opinions on this question than residents. In general, they are less likely to favor any of the potential revenue sources (29 percent said "none of the above "). They were much less likely to support the construction - oriented revenues, and the idea of lodging taxes also had particularly low support from business owners. Environmental Issues The survey contained several questions that addressed issues related to the environment. As summarized below, respondents were asked about the amount of emphasis that is being placed on several topics. In general, respondents feel that the right amount of emphasis is being placed on each of the areas (about 55 percent), with more saying "too little emphasis" (30 to 35 percent) than too much (10 to 15 percent). Notable is the finding that part -time residents are significantly more likely to feel that the attention to beetle killed trees and the enforcement of their removal are not receiving enough emphasis (47 to 51 percent). RRC Associates, Inc. 27 6/1/2010 6 -1 -30 T OWN OF • 20 However, when evaluating addressing environmental quality in the Town, the part -time resident respondents more closely resemble those from year -round residents. It is the segment that is under 35 years that is especially likely to feel that too little is being done about addressing environmental quality. Conversely, those that have been in the Town for longer periods of time are most likely to feel that the emphasis on the environment is "about right" (60+ percent) with about equal percentages saying there should be more or less emphasis. Relative newcomers are especially likely to feel that more emphasis should be placed on environmental issues (about 40 percent saying so), with only about 50 percent saying things are "about right." Figure 8 Rate the emphasis being placed on the following in Vail By Resident Type (All Respondents) OVERALL ATTENTION TO THE THREAT OF WILDFIRE FROM BEETLE - KILLED TREES a 1 - Much Too Lift 7 1 21% 2 21% 26 %' 3 -About Right 480 i 63% 4 7 %� 6% 5 - Far Too Much 3% 0 ENFORCEMENT OF THE DE D TREE REMOVAL ORDINANCE TO ADDRESS THE BEETLE INFESTATION 1 - Much Too Little 20% 2 23% 31 % 3 - About Right 61 % 45 4 6 % ■ Year round resident (11+ months per year) 4% 5 - Far Too Much 0 2 % ❑ Part -time resident ADDRESSING ENVIRONMENTAL QUALITY11V THE TOWN OF VAIL (AIR,', WATERr ETC.) 1 - Much Too Little 7 % 6% 2 23% 16%i i 3 - About Right 54% 0 63 /o 12% 4 10% 5 - Far Too Much 4 " 0% 10% 20% 30% 40% 50% 60% 70% Percent Responding RRC Associates, Inc. 28 6/1/2010 6 -1 -31 TOWN OF • 010 Parking Issues Parking Pass /Value Card Ratings About 26 percent of respondents this year indicated that they own a Parking Pass or Value Card. Of those that have passes the most identified is the Value Card, held by 60 percent, and the Blue Pass ( 20 percent). These results are very similar to those measured in 2007 and 2005. Respondents were asked to rate their level of satisfaction with their Parking Pass or Value Card on a scale of "1 -Not at all Satisfied" to "5 -Very Satisfied." The mean rating this year was 3.4, up from 3.3 in 2007 and 3.0 in 2005. However, as in the past, the responses varied significantly by type of pass owned. Results indicate the following average ratings for the different passes in rank order of satisfaction: Average Rating Gold Pass 4.7 Blue Pass 4.1 Green Pass 3.7 Pink Pass 3.6 Value Pass 2.9 Based on these results it may be worth further exploring the passes, particularly the Value Pass. About 40 percent of respondents indicated some level of dissatisfaction with that pass. Passholders were profiled using the survey data. Not surprisingly, the demographics of passholders vary by type of pass. In general, Value Pass owners include both year -round (57 percent) and part -time residents. Other passes are almost exclusively owned by year -round residents (86 percent or more). A full set of this profile information was provided under separate cover. Preferred Parking Locations The survey asked respondents where they prefer to park and why? About half of all respondents favor the Village Structure (49 percent), followed by Lionshead (24 percent), Other (16 percent) and Cascade (6 percent). As shown below, the reasons given for these preferences vary by location. The Village is particularly favored because it allows respondents to get to preferred skiing. In contrast, Lionshead and Cascade are identified with a shorter walk. RRC Associates, Inc. 29 6/1/2010 6 -1 -32 TOWN OF • 2010 Table 8 Why do you prefer that location to park for skiing? WHEN YOU VISIT VAIL VILLAGE! LIONSHEAD, WHAT IS YOUR FIRST CHOICE FOR PARKING FOR SKIING North Frontage Lionshead Vail Village Road in West Parking Parking Vail (Safeway OVERALL Structure Structure Cascade Area area) Donovan Park other Gets to parts of the mountain I preferto ski 26°1 21% 38% 17% 11% 15% Shorter walking distance 26% 45% 12% 71% 29% 11% 28% WHY DO YOU PREFER Other 20% 13% 8% 4% 71% 67% 45% THAT LOCATION Overall experience 14% 14°1 19% 4% 11% 5% FOR SKIING Ski locker 11 ° / m 7 °1 1$ °1 4 °1 7 °1 Variety of shops and restaurants 4% 1% 5% 103% 100% 106% 100% 100% 100% 160% TOTAL n= 446 92 1$6 24 7 9 60 Ratings of Parking Parking issues are one of the major themes in this year's survey. Parking is mentioned in numerous open -ended comments and receives relatively low ratings of performance. Similar to previous years, ratings for parking vary significantly by category rated, from an average rating of 4.2 for "availability of parking in summer" to a low of 2.5 for the "availability of parking in winter." The ratings of parking in winter remain a major concern — results are similar to 2007 (average 2.4) and are the lowest rated area of satisfaction in the entire survey. Parking fees /pricing structure also were down to 2.5 this year on average, compared to 2.8 in 2007 and 3.0 in 2005. Clearly, the increases in parking rates have gradually eroded ratings in this category. It is notable that year -round and part -time residents rate parking in similar terms. Their average ratings of both fees and availability in winter are similar (about 2.5 on the 5 -point scale) and the respondents saying they are dissatisfied is over 40 percent on both questions. Booth attendant courtesy has also showed some declines over the past several years. RRC Associates, Inc. 30 6/1/2010 6 -1 -33 TOWN OF • 2010 Figure 9 Please rate your satisfaction with public parking services in Vail 73% 0 Summer parking availability 90% p/o 62% i Booth attendant courtesy 72% 77 1 '1 % I 81% 46°(° 0 Parking structure cleanliness ° 54 1 / ° OEM 58% Parking availability during Ford Park events 21% ■ 2010 Winter parking availability ❑ 2007 23% I ❑ 2005 19% I 31% ' ' ' ■ 2003 Parking fees / pricing structure 34% 0 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" The survey contained a question that asked specifically about summer parking fees. As summarized below, there is relatively little support for summer fees. This question was evaluated by different groups of respondents with few differences, year -round and part -time residents offer almost identical responses (15 percent support). Business owners are slightly more supportive (24 percent) as are those employed in the town and don't live there (23 percent) Table 9 Would you support charging a fee for parking in public lots in Vail during the summer months for the purpose of providing more parking opportunities. Yes 15% No 1 72% Uncertain 13% RRC Associates, Inc. 31 6/1/2010 6 -1 -34 TOWN OF • 010 RATINGS OF SATISFACTION- DEPARTMENTS Community Development The Community Development Department was used by 23 percent of respondents, down slightly from the 26 percent reported in 2007. As summarized in the graphs below, the ratings of Community Development have shown some gains over the past three years, with particular improvement in courtesy and attitude and overall service and efficiency. While building permit review and inspection remains an area of relative weakness, it too is rated higher this year. Figure 10 Please rate your satisfaction with the following aspects of the Community Development Department T '7` 67% Knowledge /ability to answer questions 6k Courtesy & attitude 55% ° 63 /° II 63% i 57°/° Availability ofinformaton 55% Overall service & efficiency 0 o' ■ 2010 47 ❑ 2007 47 1 1/0 ❑ 2005 Building permit review & inspections 2 °/31% ❑ 2003 40% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding "4" or "T' RRC Associates, Inc. 32 6/1/2010 6 -1 -35 T OWN OF • 2010 Table 10 Please rate your satisfaction with the following aspects of the Community Development Department SURVEY VERSION WNICN BEST DESCRIBES YOU Nan- rasidenl Year round owner of resident[ll+ Empl oyed in the Gel mail in the 6usinessf R4 1'L SAV&`ACT)0N i+ TH CO,6dit111A2T'Y Invitation months par part -Eno Tavm of Vail but Town of Vail but commercial 13EVELORWENT JDEPARTMENT OVERALL W Paper Open Link Web year} tovi" t don't live there don't live there property 1- Not AtAUlSalisfiad 2% 1% 3% 196 89b :. AVAILABILITY OF 2 6% 7% 5% 5% 15% 9% INFORMATION {E.i;.. Pl1HLIC 3 31% 36% 21% 30% 29% 3696 100% 20% RECOROS� 4 33% 32% 34% 34% 41% 9% 20% 5 - VerySatislied 29% 2591 37% 30% 1296 36% GD% TOTAL 100% 10II% 100% 10096 100% 100% 100% 113C% Average 3.® 3.7 4.0 39 3.4 3.5 3.0 4.4 Median 4.0 4.0 4.r} 4.0 4.0 3.0 3.0 5.0 n = 180 122 59 129 34 11 1 5 1 -Not At All Satisfied 4% 3% 9% 4% 99b 20% OVERALL P 1354 15% 9% 14% 17% 9% SERVICE AND 3 24% 26% 20% 23% 299b 3696 EFFICIENCY 4 32% 35% 29% 33% 42% 1% 100% 20% 3 - VarySatislied 26% 21% 36% 27% 9% 45% 60% TOTAL 10071 lw% IW% 100% 100913 1D0% 190% lw% Average 3.6 3.5 3.6 3.6 13 3.9 AG 4.0 Median 4.0 4.0 4.0 40 15 4.0 4.0 5.0 n = 195 122 63 132 M 11 1 5 1 -Not At AllSaGafied 9% ° 9% 10% 10% 2 18% 19% 19% 149b 29% 25% 100% 25% BUILDING PERMLT REVIEW ANO 3 23% 25% 21% 23% 199b 50% INSPECTIONS 4 33% 33% 32% 34% 3596 13% 25% 5 - Very Satisfied 17% 14% 22% 19% 99b 13% W% TOTAL 1011% 100% 100% 100% 1009b 103% 100% 10096 Average 13 3:2 3.4 34 3.0 3.1 2.0 4.0 Median 3.0 10 4.0 4.0 3.0 3.0 10 4.5 n = 143 94 49 99 31 B 1 4 RRC Associates, Inc. 33 6/1/2010 6 -1 -36 TOWN OF • 2010 Table 10— Community Development Department (continued) SURVEY VERSION WHICH BEST DESCRIBES YOU Nan- resident Year round owner of resident (11+ Employed in the Get mail in the business! )RATE SATiSFAC77ON WITJq COMMUNITY Invitation months per Part -time Town of Vail btA Town of Vail but commercial DEVELOPMENT DEPARTMENT OVERALL WeW Paper Open Link Web year) resident don't live there don't live there property 1- Nat At All Sallefled 4% 2% 7% 4% 5% 2 11% 12% 8% 1t% 11% 8% :0% COURTESY AND ATTITUDEr 3 19% 21% 15% 16% 29% 33% 20% HELPFULNESS 4 29% 34% 21% 34% 18% 17% 20% S- Very Satisfied 37% 32% 48% 36% 37% 42% 50% 60% TOTAL 10D% 10D% 100% 100% 104% 100% 100% 1 Avenge 3,9 all 3.9 39 3.7 3,9 3.5 4A Median 4.0 4.4 4A 4.0 4.0 40 35 5.0 n • 188 125 63 131 38 12 2 5 1- Not At All Sadafled 4% 4% 3% 4% 3% 8% KNOWLEDGE? 2 0% 9% 6% 7% 14% 8% ABILITY TO 3 21% 19% 22% 22% 22% 8% 20% ANSWER QUESTIONS d 3791 41% 29% 36% 44% 25% 50% 40% 3 -Very Satisfied 31% 26% 40% 31% 17% 50% 50% 409+ TOTAL 1€6% 1DD% 100% 104% 104% 144% 100% 100% Average 3.8 3.11 4.4 3.8 3.6 4.0 4.5 4.2 Median 4.0 4.41 4.0 4.0 4.0 4:5 45 4.0 n 199 124 55 134 36 12 2 5 RRC Associates, Inc. 34 6/1/2010 6 -1 -37 TOWN OF • 2010 Public Works Ratings for Public Works remained high this year, ranging from 4.4 for cleanliness of the pedestrian villages to 4.3 for "overall park maintenance" and "snow removal." At least 71 percent of respondents rated each Public Works service a "4" or "5 — Very Satisfied," up from 63 percent in 2007. The lowest -rated aspects of Public Works included "appearance of Town - owned buildings;" this was the lowest rated category in 2007, as well. The continued high ratings of public works - managed services over time is notable. Figure 11 Rate your satisfaction with Public Works services in the Town of Vail 84% so 90% Cleanliness of pedestrian villages 84 / i 80% 00" 87 Park maintenance 86 °I° ° 90 /o 8 86 0 Snow removal on roads 8'8% 85% 91% lib% it Friendliness & courtesy of public 80% works emps 811. 80% 75 % T.O.V. road /st. maintenance 65% 73% 73% 74% Cleanliness of public restrooms 66% ° 73 /o LED12 0 7 71% 5 Appearance & conditon of Town- 63% ° 3 owned bldgs 69 /o 67% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" RRC Associates, Inc. 35 6/1/2010 6 -1 -33 TOWN OF • 2010 Table 11 Rate your satisfaction with Public Works services in the Town of Vail SURVEY VERSION WHICH BEST DESCRIBES YOU Non- resldem Year round owner of resident it It Employed In the Get mall In the hesinossf RATE SAT SFACLCN 447 `h' PVj3L)C WORKS Invilatlon months par Part•tlma Town of Vail Hut Town of Vall hart commercial SfRVEES OVERALL Web Papar Open Link V0e6 year) res4dern don t live there don't live Uvero property 1- Not At AllSatlslled 1% 1'% t% 1% 1% 2 2% 2% 3% 3% 2% 3% SNOW REMOVAL ON 3 10% 11% L% 12% 7% 7% 15% ROADS 4 36% 38% 37% 36% 42% 47% 33% 36% 3- VorySatlsBed 48% 48% 51% 49% 46% 43% 67% 50% TOTAL 10o% 160% 100% 10006 100% 103% 100% 1017% Average 43 4.3 4.4 4.3 4.4 4.3 4.7 4.4 Medlan 4.0 4.0 5.8 4.0 4.0 4.0 5.8 4.5 n = 524 366 158 290 178 30 6 20 1- NotAIAIISatlslied 0% 0% 1% 1% ROAD AND STREET 2 8% 8% a% F% 3% 756 MAINTENANCE EY THE TOWN OF 3 19% 19% 20% 21% 16% 17'% 20% (POTHOLES, S, SWEEPING, ORAINAGE, 4 43% 44% 38% 40% 50% 31% 67% 45% ETQj 5- VarySatlsOad 32% 30% 35% 31% 30% 45% 33% 35% TOTAL t00% 180% 100% 100% 100% 100% 100% 100% Average 4.0 4.0 4.8 3.9 4.1 41 4.3 4.2 Medlan 4 -0 4.0 4.8 40 4.0 4.0 4.8 4.0 n = 518 361 157 269 174 29 6 28 2 1% 1% 1% 1% 1% OVERALL PARK 3 13% 12% 14% 14% 1 9% 14% 16% MAINTENANCE 4 44% 46% 39% 40% 50% 46% 67% 41% 5- Very Satlslled 43% 41% 46% 44% 40% % 33% 41% TOTAL t00% 180% 100% 100% 100% 1DO% 100% 100% Average 43 4.3 4.3 4.3 4.3 4.3 4.3 4.2 Medlan 4.0 4.0 4.8 4.0 4.0 4.0 4.8 4.0 n = 501 353 148 284 166 28 6 17 RRC Associates, Inc. 36 6/1/2010 6 -1 -39 TOWN OF • 2010 Table 11- Public Works (continued) SURV YVERSIM MICH REST DESCRIBES YOU Nan - resident Year round owner of residentI11+ Employed in the Gal mail in tile businessi RATE WISPACWN WITHk4W IVOR GS Imitation mortlhaper Partaime Town of Vail but Town of4ai hull commercial &C -AWIES OVERALL WW Paper Open Link Web year} resident dan't live them don"tlivelhare property 1 -Not At All Satisfied 2% 2% 31A 2% 3% 596 APPEARANCE AND 2 6% 4% 10% 6% 3% 21% 6% CONOITION OF 3 249E 24% 2M 29% 18% 249E 5% T{nNN -OWNED BUILOI14GS 4 454E 47% 41 43% 53% 289E 67% 53% 5- Very Satiefred 234E 24% 2MA 211% 26% 245E 33°,6 32% TOTAL 100% 100% 100% 189% 100% 11004E 19056 100% Average 38 3.9 37 3.7 40 3.5 4.3 4.0 Median 4.0 4.0 4.0 4.0 4i0 4j) 4 -0 4.0 n = 451 313 138 284 113 29 6 19 1 -Not At All Satisfied 0% 1% 1% FRIENOLINESSANI) 2 2% 1% 4% 2% 3% 4% COURTEOUS ATTITUDE OF 3 19% 24% t7% 19% 18% 189E 25% PUBLIC WORKS EMPLOYEES 4 39% 37% 43% 39% 42% 324 60 31% 5- VerySatisfred 39% 41% 35% 30% 37% 46% 40% 44% TOTAL 100% lom 190°.4 149% 100% 10o% 180% 103% Average 4.1 4.2 4A 4.1 4.1 42 4-4 42 Median 419 4.4 4.0 4.4 419 4.0 4D 4.0 n = 408 278 130 262 97 2 5 16 2 1% 1% 1% 1% CLEANLINESS Of 3 10% 9% 11% 12% 5% 104E 10% PEDESTRIAN VILLAGES 4 41% 42% 40% 40% 48% 413% 5435 24% S- VerySatiefred 4199E 0% 4996 47% 46% 50% 50% 67% TOTAL 10o% 100% 111056 100% 100% 100% 10096 100% Average 419 4.4 4 -4 4.3 4A 4 1 4.5 4.6 Median 4-0 4.0 44 4.4 4d0 4S 45 5.0 n = 466 324 143 290 119 30 6 21 1 -Not At All Satisfied 1% 11% 1 %. 1% 4% 2 2% 2% 3 2% 5% 4% CL_ANLIh_SSOF 3 22% 73% 2196 24% 21% 15% 17% 72% PUB _I4 R.ESTRDOMS 4 42% 41% 44 1 A 42% 40% 42% 54% 33% 5- VerySatisfrad 33% 33% 3258 31% 34% 36% 33% 44% TOTAL 100% 1011 100 10 % 100% ICO% 190% 103% Average 4-0 4,8 4.0 4.0 419 0 4.2 4.2 Median 419 4.4 4.0 4.0 A.0 4.0 4D 4:8 n= 309 282 116 252 96 26 6 10 RRC Associates, Inc. 37 6/1/2010 6 -1 -40 T OWN OF • 20 Bus Service Respondents remain largely satisfied with Town of Vail bus service, with over 80 percent of respondents rating dependability of bus service, frequency of in -Town shuttle, driver courtesy and cleanliness of buses a "4" or "5 — Very Satisfied." The frequency of outlying service received an average rating of 3.8 this year, unchanged from average ratings in 2007 and 2005. However, this area of ratings, as well as crowding on buses, has shown some decline in the percent of respondents saying they are satisfied (4 or 5 on the scale). Crowding on buses is a relative area of weakness with 47 percent saying they are "very /somewhat satisfied," down from 59 percent in 2005. Also, the late night bus service of the Town is rated better than the ECO Regional Transit (51 percent satisfied compared to 29 percent), but these are both areas of relative weakness. Figure 12 Please rate your satisfaction with bus service 87% Dependability of bus service 89% 91 /o 90 83% � ° Frequency of in -town shuttle 887% i 82% Cleanliness of buses 83% 82% 81 % it Bus driver courtesy =85 °/86% 63% 65 %' Frequency of outlying service 6'8% o I 51% Late night bus service - T.O.V 73% 47% ■ 2010 Crowding on buses 50 % 5 °/ El 2007 ❑ 2005 9% p 2003 Late night bus service - ECO ', ', ', ', ', Regional Transit 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" The neighborhood location of the survey respondent within Vail is closely associated with the ratings of local buses. As illustrated below, there is a wide spread in average ratings by neighborhood (that is, the distance between the highest and lowest points on the vertical axis). RRC Associates, Inc. 38 6/1/2010 6 -1 -41 TOWN OF • 2010 For example, the ratings of crowding on the buses, a relative problem, are most positive (highest) from respondents that live in the Booth Creek area and lowest from Intermountain residents and there are significant differences of opinion indicated by the wide range of responses. In contrast, the Frequency of In Town Shuttles is rated high by all respondents and there is relative agreement (a narrow spread) on this question. In general, late night bus service (both ECO Regional and within the Town) are the sources of greatest differences, along with frequency of buses and level of crowding. As indicated in these ratings, and as further confirmed in some of the open -ended comments, crowding on the buses as a result of the parking in the Safeway area is felt by residents of the Intermountain, Vail Commons /Safeway, West Vail and Buffehr Creek /Lionsridge /Valley areas. In addition, other areas including East Vail and the Golf Course also received relatively lower ratings on crowding. Figure 13 Please rate your satisfaction with bus service By Neighborhood (All Respondents) 1 --- - - - - -- T -------------- - - - - -- --------- - - - - -- --------- 1 Overall 9 East Vail aM ♦ Booth Falls and Bald Mountain Road areas .i 3.2 - u Booth Creek/Aspen lane --------- - - - - -- Q ♦ Golf Course Vail Village Lionshead Potato Patch, Sandstone Buffehr Creek, Lionsridge, the Valley • Vail Commons /Safeway area * West Vail (north of 1 -70) ■ Matterhorn, Glen Lyon Intermountain 2.2 DEPENDABILITY FREQUENCY OF BUS DRIVER CLEANLINESS FREQUENCY OF LATE NIGHT LEVEL OF OF BUS TOWN SHUTTLE COURTESY OF BUSES OUTLYING BUS SERVICE- CROWDING ON SERVICE SERVICE TOWN OF VAIL BUSES RRC Associates, Inc. 39 6/1/2010 6 -1 -42 TOWN OF • 2010 Table 12 Please rate your satisfaction with bus service SURVEY VERSION WHICH BEST dEUCRIBES YOU Nwrreeident Year round owner at resident (11+ Emodrrd is the Get mail in the 4ueinessl RATE SATSFACTMVOTHBUS Invitation months per Part -ibm 70MOVailbul TownofVailbut oomrrreroiel SEFt1liGE OVERALL Web,' Paper Open Link Web year) muiderd datMl k* "m don't live there property 1- Not At AllSalieFied 1% 1% 294 1% 1% 2 4% 3% 5% 4% 7% FREQUENCY OFTOWN 3 t4% 1,2% 179E 13% 129E 29% 20% SHUTTLE 4L 37% 39% 329 36% 41% 2tt% 50% 25% 5- Very Sa"ied 45% 44% 4M 459. 3994 44% 50% 55% TOTAL 100% 100% I % 100`!, 100% 100% 100% 100% Aver We 4.2 43 4.1 42 4.1 4.2 46 44 Median 4.0 4 -0 4.0 0 4.0 4.0 4.5 510 in = 482 337 145 26B 103 25 6 20 1- Not At All SetieTied 3% 4% 3'% 3% 2 t1% 12% 9Mi 11% 11% 6% 20% 13% FREQUENCY OFOUTLYING 3 23% 21% 279E 24% 24% 294'. SERVICE 4 33% 38% 2890 32% 30% 50% 40% 50% 6- Very Sefiefied 29% 29% 33% 3xD% 2a% 17'% 4096 38% TOTAL 100% 104% 10 IDD% 10A 104% 10096 100% Average 3.7 3.7 .3..9 3.8 3.9 18 4..0 4.1 Median 4.0 4.0 4.0 4.0 4.0 4.0 4-0 4.0 in = 373 252 111 228 114 19 5 8 1 -I&A Ad All Satisfied 24b 2% 1% 21% 1% 2 4% 3% 5'% 4% 3% 12% BUS DRIVER 3 15% 14% 16% 15% 15% 16% 11% COURTESY 4 39% 41% 3$% 3&% 42ii 58% 50% 42% 5- ;fvgSafieBed 41% 40% 41% 42% 49% 16% 5096 47% TOTAL 100% 100% Ion =% 10i % 100% 1D]% 101% Average 4.1 4.1 4.1 4.1 4.2 18 45 4.4 Medan 4,0 4.0 4.4 4.0 4.0 4.0 4.5 4.0 n = 1 487 338 149 272 165 25 6 19 RRC Associates, Inc. 40 6/1/2010 6 -1 -43 TOWN OF • 2010 Table 12 -Bus Service (continued) SURVEY VERSION WHICH BEST DESCRIBES YOU Non - resident Year round own ar of roddard 11 Employed in the Getmai it Ibe business! Imdtetion mouths per Pert -tine Town or Vail but farm of Vii but corrnmerrial RATE SAFSFACTIONMJ- H BUS SERVICE 'OVERALL WebfPaper Open Link Wab Y-0 resident doml Iva Uure dae't live thera Properly 1- Not Al. irll Satisfied 1% 0% 2% 1% 196 2 1 % 2% 2§+o- 1% DEPENUABILFIY OFBUS 3 129b 11% 15% 13% 13% 9413 10% SERYM 39% 40% 389th 3E;% 354E u0% 50% 45% 9- Very SafieBed 46% 47% 4591 46% 51% 29% 51715 45% TOTAL 100% 100% tou% 100% 1013% 100% 1DD% 100% Average 42 4,3 42 4.3 4.3 4.2 4.5 4.4 Nedian 44 4.0 4.0 4.0 5.0 4.0 4.5 4.0 M = 478 335 143 264 1" 24 6 2D I - Mot At M Satisfied 0% 0% 0% 2 3% 39h 3% 2°!'o- ft 4% CLEANLINESS 3 16% 15% 18% 17% 16% 16% 104 OF BUSES 4 45% 48% 44% 4696 am 46% 50% 4455 5 -Very Satisfied 35% 35% aft 32% 41% 32% 50% 50% TOTAL 900% 100% IM% 100% 1OD96 100% 11 100% Average 4.1 4-1 4.1 4.1 4.2 4.f 4.5 4.4 Nadian 4.0 4.0 4.4 4.0 4.0 4.0 4.5 4.5 n = 484 3M 146 269 164 25 6 20 1- Not At All Satisfied 9% 9% 94+ 11% 8% 5% 2 17% 16% 17% 115% 20% 20% 11% LEVEL OF CROWDING ON 3 279b 27 2691 27% 2ft 28% 33% 16% BUSES 4 31% 32% Wv. 31% 28% 36% 5Q% 3i% 6- Vary Serklind 16913 15% 17% 15% 1 1694 16% 1795 32% TOTAL 1409b 100 N111rh' 1w% 1DD% 140% 10D% 100% Average 3.3 3.3 3:3 3.2 3.2 3.5 3.8 3.8 Nadion 10 3.0 3.0 3.0 8.0 4.0 4.01 4-0 M = 470 328 1 142 254 1666 1 25 1 6 19 RRC Associates, Inc. 41 6/1/2010 6 -1 -44 T OWN OF • 20 Fire Services Similar to past years, fire services were rated relatively high compared to most other departments and services. In 2007 there were slight declines from the high ratings of fire services received in 2005, but the overall ratings have rebounded and remain very positive. About 13 percent of respondents indicated that they had used fire services within the past 12 months, down from the 22 percent reported in 2007. Figure 14 Please rate your satisfaction with the following aspects of Fire Services in the Town of Vail 92% Courtesy & helpfulness of firefighters 88% 93% 788% 86 ° �0 Response tme to basic medical 85 emergencies & fires 90% 89% Timely plan -check & fire inspector 71% systems 68% 2010 II 62% ❑ 2007 64% ❑ 2005 Fire safety, awareness & educfion 64% programs 66 ■ 2003 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" RRC Associates, Inc. 42 6/1/2010 6 -1 -45 TOWN OF • 2010 Table 13 Please rate your satisfaction with the following aspects of Fire Services in the Town of Vail SURVEY VERSION WHICH EEST DESCRIBES YOU Nan - resident Year sound owner of resident (11. Employed in Ina Get mail In fine businessi Invitaflon months per Part -time Town of Vail but Town of Vail but comrn-lal RATE SAVSFAC7MNWdTHF)RESER'Y.GES OVERALL Wobf Pape r Open Link Web year) reddent don'tllvethem don't We theft property HAVE Y01! LMLf2ED VAIL Yes 17% 13°6 24% 2055 896 30% FIRE FOR ANY SERVICE. INSPECTION OR 911 EMERGENCY WITH THE No 83% 87% 76% 80% 02% 70% 100% 100% PAST 12 MONTHS 100% 100% 100% 100% 100% 100% 100% 140% TOTAL n. 523 363 160 289 177 30 6 21 2 396 2% 7% 4% 4% R€SR)NSETIIAESTO 3 12% 12% 14% f4% 4% 13% BASIC MEDICAL EMERGENCIE'S 4 30% 33% 2435 29% 29% 31% 67% 5 -Very Satisfied 54% 54% 56% 53% 64% 56% 33% TOTAL 100% 100% 14®% 100% 1DD% 100% 100% Average 4.4 4.4 43 4.3 1 4.5 4.4 4.3 Medlan 5.0 5.0 5.0 5.0 5 0 5.0 4.0 n 151 104 47 104 28 16 0 3 1 - NotAt.AII Sadelfed 1% 3% 1% 5% COURTESY AND 2 1% 1% 3% 2% HELPFULNESS OF 3 8% 7% 9% 9% 1 2% 9% 33% FIREFI CHTERS AND FIRE PREVENTION STAFF 4 26% 28% 23% 27% 30% 18% 33% 5 -Very Satisfied 63% 64% 62% 62% 67% 66% 1DD% 33% TOTAL 14036 10096 100% 100% 103% 1DD% 100% 100% Average 4.5 4.5 4.4 4.5 4.7 4.5 5.0 4.0 Median 5.0 5.0 5.0 5.0 50 5.0 5.0 40 n • 221 142 79 152 43 22 1 3 1 -Not At All Safistled 5% 1% 12% 3% 4% 1'11% 33% TIMELY PLAN-CHECK 2 12% 10% 15% 11% 12% 20% AND FIRE INSPECTION SYSTEMS ON 3 21% 21% 22% 26% 12% REMODELED OR NEW CONSTRUCTIO14 4 29% 32% 22% 23% 31% 300% 33% 3- Very Safisfied 33% 36% 28% 31% 42% 40% 33°x, TOTAL 10()% 100% 900% 10D% 100% 100% 100% Average 3.7 3.9 3.4 3.7 4.0 3.7 3.3 Median 4.0 4.0 3.8 4.0 4.0 4.0 4.0 n = 127 % 41 86 26 10 0 3 2 5% 4% 6% 6% 7% WARENEESS AND AWAREN 3 27% 31% 18% 26 17% 36% 33% ED7UCATIONPROGP.AM$ 4 31% 29% 34% 30% 34% 21% 100% 33% PROVIDED 5 -Very Satisfied 37% 35% 42 37% 4190 1 43% 33% TOTAL 109% 100% 100% 100% 1W% 100% 100% 100% Average 4.0 3.9 4.1 4.0 4.1 4.1 4.0 4.0 Median 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 n= 157 105 52 109 29 14 2 3 RRC Associates, Inc. 43 6/1/2010 6 -1 -46 T OWN OF • 20 Police Services Police service ratings were mostly up from 2007, and that year showed gains from 2005. Ratings were similar to or slightly below 2003. In the categories of "feeling of safety and security" (with 87 percent "very /somewhat satisfied ") and quality of service (78 percent), the strong majority of Vail residents are satisfied with the police services they are receiving. Three new questions were added this year to further explore policing services. They are relatively lower rated than the categories asked in the past. As illustrated on the graph below, "managing parking and traffic control issues" is a source of relative dissatisfaction with only 58 percent satisfied and roughly 20 percent in the dissatisfied category. Appropriate presence of police on foot /vehicle patrol and crime prevention also received less than 71 percent satisfaction ratings, relatively low by TOV standards. Open -ended comments, which are listed in full in the Appendix, provide some additional insight into the police ratings. Figure 15 Please rate your satisfaction with the following aspects of Police Services in the Town of Vail Feeling of safety & security ° 80 /o $9% 78% Quality of service 73% �9% 75% Friendliness & approachability of Vail r72. police dept emps 74% 81% 71% Visibility of police patrol 62% ° 67�% 71% Crime preventon Appropriate presence of police on 6$% ■ 2010 fooVvehicle patrol ❑ 2007 ❑ 2005 Managing parking and traffic control ■ 2003 issues 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" RRC Associates, Inc. 44 6/1/2010 6 -1 -47 TOWN OF • 2010 Table 14 Please rate your satisfaction with the following aspects of Police Services in the Town of Vail SURVEYVERSION WHICH BEST DESCRIBES YOU Non- reaiderd Year round owner of resident ill+ Employed in the Get nol in the be!5lnesed RAT SA77S €ACMJV MTH POCCE Inydation mordha per ==ti Town of Vail but Town of Val W eomnarcial SERVICES OVER 11MeW Paper Open Link Web year) don't live these damp live there praperly 1- Mot All. All Sstisfed 1% 1% 2% 1% 1% OVERALL 2 3% 246 4 1 A 4% 1% FEELING OF 3 10% 11% 10% 10% 10% 149h 11% SAFETY AND SECURITY 4 42% 41% 43% 42% 40% 41913 6351 26% 5- Very Sattefiad 44% 45% 42% 42% 41356 45 IM 61% TOTAL Ica% 1C0% IM% 106% 100% 106% 166% ID3% Average 4.3 4.3 4.2 4.2 4.3 4.3 42 4.5 Median 4.0 4.0 4.0 4.0 4.0 410 9.11 5.0 n = 467 339 148 278 156 29 6 18 1- Mat Al All Satisfied 4% 3% 4 5% 1% VISIBILITY OF 2 5% 3% 856 5% N. 7% POLICE FDOTI 3 22% 22% 20% 26% 2ft 33% 18% VEHICLE PATROL 4 42% 45% M% 42% 47% 229b $356 4t% 5 -Very Satisfied 2d% 218% 32% 29% 21% 379b 17% 41% TOTAL ICU% 100% IM% 100% IDD% 100 1091°4 100'95 Average 3 -9 3.9 18 3.8 3.8 3.9 42 42 Median 4.0 4.0 4.0 4.0 4.0 4.0 4.6 4.0 n = 457 312 145 259 146 27 6 17 1- Not Al All Satisfied 3% 3% 35i 4% 1% APPROPRIATE 2 fi% 5% 10% 13% 3% PRESENCE OF POLICE ON 3 24% 24% 2 22% 274 38% € 18% FOCU VEHICLE 4 40% 42% M% 37% 47% 319h 50% 47% PATROL 5 -very Satisfed 26% 27% 2B% 213% 20% 269b 17% 35% TOTAL 100% 106% 100% 100% IM 10696 10055 1111% Average 3.8 16 3.7 3.0 3.8 18 3.13 42 Median 1 0 4.0 4.0 4.0 4.0 1 4.0 1 4.0 4.0 n= 477 329 t48 271 154 2$ 5 1T RRC Associates, Inc. 45 6/1/2010 6 -1 -48 TOWN OF • 2010 Table 14— Police (continued) SURVEY VERSION WHICH BEST DESCRIBES YOU Nonresident Year round owner of resident (114- Employed in the Get mail in the businessl RATESATISFACTION WITH i'ObG Invitatiarn months per Part-time Town of Vail but Town of Vail but commercial SERVICES OVERALL Wetd Paper Open Link Web year) resident don't live there don't live there property 1- NotAt All Satisfied 3% 3% 4% 5% 1'% 2 4% 4% 4% 5% 4% 5% MME a 21% 22% 18% 20% 20% 36% 2{1% 23% PREVWION 4 44% 43% 44% 43% 52% 27% 60% 23% S -Vary Satisfied 2840 27% 29% 27% 23% 32% 20% 54% TOTAL 100% 1DO% 100% 100% 100% 100% 100°! 100% Average 3,9 a.9 19 18 39 19 4.0 4.3 Median 4.0 40 4.0 4.0 4.0 4.0 4:0 5.0 n = 371 289 102 222 109 22 5 f3 1 • Not At All Satisfied fi% 7% 5% 7% 3% 4% 17% 7% MANAGING 2 13% 11% 16% 14% T2% 14% PARKING AND TRAFFIC 3 24% 24% 25% 23% 24% 43% 17% 20% CONTROL ISSUES 4 38% 39% 28% 34% 41% 25% 67% 40% 5 -Vary Satisfied 21% 19% 26% 22% 20% 14% 33% TOTAL 100% 10095 1011% 100% 100% 140% 100% 100% Average 15 9.5 35 16 16 3.3 33 3.9 Median 4.0 4.0 4.0 4.0 4.0 310 4.0 4.0 n = 454 325 139 269 146 28 6 15 RRC Associates, Inc. 46 6/1/2010 6 -1 -49 TOWN OF • 2010 Library Library ratings were generally positive and comparable to past years. About 62 percent of respondents report holding a library card and three out of four respondents (72 percent) say they visit the library more than once a month. Average visitation is about 2.4 times per month overall. The collection, friendliness of staff, and databases (a new question this year) were all rated 80 percent or higher satisfied, with very few expressing any dissatisfaction. In new categories rated for the first time, the library website and the newsletter were rated relatively lower than some of the other categories that were evaluated. Also in a new question, respondents were given an opportunity to identify what they like best about the library. Most identified the quiet, pleasant atmosphere /setting and the friendly helpful staff. Figure 16 Please rate your satisfaction with the following at the library 85 %' Friendliness /courtesy of library staff 78% 76 °y,° 81% Databases 80% Library Story Hour 64% 85 % Library collector (mags, books, 80% audio & visual media) 82% 84% 779/° Summer Reading Program 75 % Library website 2010 ❑ 2007 67% ❑ 2005 Library newsletter 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" RRC Associates, Inc. 47 6/1/2010 6 -1 -50 TOWN OF • 2010 Table 15 Please rate your satisfaction with the following at the library SURVEY VERSION WHICH BEST DESCRIBE=S YOU Non•rasldeet Yea r rou nd ow ner o1 resident ii l+ Employed in Ow Get mall in the business PA Invitation month aper Partdime Town alVailbut Town of Vail but cemmcrcial EJBE7 Y OVERALL WobJ Paper Open Link Web year) Walden, don't live there don't live there property LIBRARY 2 2% 2% 2% 2% 1% COLLECTION (INCLUDING 3 18% 18% 17% 17% 19°A 21% 25% to% MAGAZINES, HOOKS AUDIO 4 39% 42% 32% 40% 42% 26% 50% 3D% AND VISUAL MEMA) d- VerySaOalled 41% 38% 49% 41% 33% 53% 25% 60% TOTAL tOD% 100% 100% 100% 10095 100% 100% 100% Average 4.2 4.2 4.3 4.2 41 4.3 4.11 4.5 Median 4.0 4.4 4.0 4.0 4.0 5.0 4.0 5.0 n- 306 2161 92 190 95 19 4 10 1t- Not At AllSadetied 1% 1% 1% 2 1% 2% 3% LIBRARY 3 19% 18% 20% 17% 29% 17% 20% STORY HOUR 4% 3096 26% 2896 3594 1796 5096 2096 S- VerySatlalled 5D% 50% 50% 54% 32% 67% 50% 90% TOTAL 1o0% 100% 100% lour% 1()194 10094 100% 100% Average 4.3 4.3 43 43 4.0 4.5 4.5 4.4 Median 41 47 4.7 SO 4.0 5.0 4.5 S.0 n • 117 80 37 71 31 6 4 5 3 26% 23% 32% 22% 44% 33% SJUNIM R READING 4 30% 29% 31% 33 33% PROGRAM 3 -Very Sad01&d 45% 48% 37% 46% 22% 100% 100%. 67% TOTAL tD0% IDO% 100% iDD% 10)% IOD% IDD% 1DD% Average 4.2 4.3 4.1 4.2 3.8 5.0 51 4.3 Median 411 4.0 40 4.0 4.0 &0 5.0 5.0 n 70 48 22 46 18 2 1 3 RRC Associates, Inc. 48 6/1/2010 6 -1 -51 TOWN OF • 2010 Table 15- Library (continued) Si1RV€5'VERSION WHICH BEST DESCRIBES YOU Non- reEderrt Year round owner of Midarrt ill+ Employed in the Get mail in the businasef RATE SA TfBFACrOM WITH THE Inrritafian months per Part -time Town of Vail but Town of Vail but Dauwwpcial LIr3RARY OVERALL Wowpaper Open Link Web year) rseidard dolftIvelhrers don'l live there Property 1- Not At AllSwisfied 1% 3% 1% 3 20% 19% 21% 17% 25% 40% 25% DATABASES 4 42% 43% 39% 42% 45% 20% 100% 25% 3- Very Satieied 37% 37% 37% 40% 29% 40% 50% TOTAL 109% 100% 100°% 100% 16096 100% 100% 140% Average 4.2 4-2 4.1 4.2 40 40 4.0 41 Median 43 4.0 4,0 4.0 1 &0 40 4.0 45 n= 135 99 36 98 25 5 3 4 1- Not At All SalirliM 2% 3% 1% 2% 11% 20% 2 496. 4% 5% 5% 5% FRIENDLINESSf COURTESY OF 3 11335 9% 1296 10% 8% 18% 11% L93RARY STAFF 4 25 27% 21% 23% 29% 37% 20% 33% S- VerySwkkd ED% 58% 6i% Si% 1 63% 32% 60% 56% TOTAL 100% 100% 106% 100% 100% lam 100% 100% Average 4.4 4.4 4.4 4.4 4i8 3J 4.0 4A Median 5.0 51 53 5.0 5A 40 5.0 5A n= 286 199 8T 195 59 19 5 9 1- Not At Ail Satisfied 2% 2% 4% 2% 1 13% 2 4% 4% 6% 5% 4% E W SL Y N ETTER 3 25% 27% 1gf% 24% 27% 39% 33% NEWSL 4 31% 29% 35% 30% 31% 38% 67% 5- Very Sati Sad 38% 38% 38%. 39% 38% 13% 33% 67% TOTAL 1o0 %. 100% 10f1% Toff% 160% 1001% 100% IN% Average 4.0 4.0 319 4.0 4.3 3A 4.3 4,3 Median 43 4.0 4.0 4.0 4.0 35 4.0 5.0 n= 170 125 45 124 32 8 3 3 1- Not At AllSalisliied 0% 1% 2% 2 4% 6% 5% 2% L®RAfIY 3 2g%. 19% 24% 20% 21% 26% 25% WE13SITE 4 34% 35% 32% 32% 35% 00% 67% 25% 5 -Wry Satisfied 41% 4% 45% 43% 40% 20% 33% 50% TOTAL 100% 100% 100% 100% 100% 106% 100% 100% Average 4.1 4.1 4.2 4.i 41 40 4.3 4-3 Median 4.0 4.0 4.0 4.0 4A 43 4:0 4,5 n= 141 163 38 100 29 5 1 3 4 RRC Associates, Inc. 49 6/1/2010 6 -1 -52 TOWN OF • 2010 Sources of Local Information Respondents were asked a new question this year about how they receive information about the Town. Newspapers were highest rated with 65 percent citing this source. Specific newspapers were also measured and both the Daily (62 percent) and the Mountaineer (32 percent) are read frequently. Behind newspapers, TV 8 (37 percent) was next most identified, followed by the Town website (34 percent), local radio (32 percent) and TV (27 percent). About 13 percent of respondents say they subscribe to the broadcast email system from the Town. Table 16 How do you typically receive information about the Town of Vail that may be of interest to you? Newspaper 65% Vail Daily 62% TV 8 37% Town of Vail website 34% Vail Mountaineer 32% Local radio 32% Local TV 27% Town broadcast email 13% Channel 5 15% Plum TV 15% Other 5% Other newspaper 2% Other local TV 1 % Similar questions have been asked periodically over the past 15 years and the results are of interest, particularly because of the widely identified changes in the use of print media nationally. Print media has declined substantially in many markets, and Vail is no exception. The Vail Trail, the Daily Trail and Vail Valley Times are no longer publishing. The Vail Daily has remained the dominant news source over the years and readership is still strong, but its use is down from about 98 percent reported in 1995, and 88 percent in 1993, on a question about "What sources do you use to keep informed about local issues ?" Now, the comparable figure is closer to about 62 percent although the question was asked in a slightly different way, about "information about the Town." Clearly, the use of the Internet and the Town sources of both the website and the broadcast email system have become very important over time. Not only do residents use the Town website (34 percent), but they also subscribe to the email system from the Town. Further, one of the goals of this year's Community Survey was to build interest and participation in the Town's on -line communications. About 54 percent of all survey respondents indicated that they would like to receive information /promotions from the Town of Vail, resulting in a large "opted in" email list for future communications. RRC Associates, Inc. 50 6/1/2010 6 -1 -53 TOWN OF • 2010 In another new question, respondents were asked if they use "social media" on a regular basis. A little over 40 percent of respondents report they are using social media with Facebook (85 percent) far ahead of Linkedln (25 percent) and YouTube (20 percent), the next most mentioned sources. Another question concerning communications shows the rapid expansion of reliance on cell phones, especially among the younger segment of residents. About 32 percent of all Invitation residents reported that they only have a cell phone, up from about 2 percent in 2007. The results indicate that 85 percent under the age of 34 have only a cell phone compared to only 7 percent over the age of 65. In another remarkable finding, only 2 percent of respondents indicated they do not have a cell phone. Clearly, these are further indications of the rapid change in communications that technology has brought to communities like Vail in the short span of a few years. RRC Associates, Inc. 51 6/1/2010 6 -1 -54 1 A �� . Community Survey 2010 SUMMARY OF RESULTS First, a few questions about the general state of Vail... 1. Would you say that things in the Town of Vail are going in the right direction, or have they pretty seriously gotten off on the wrong track? 2010 2007 2005 2003 y (n =) (n =397) (n =404) (n =400) 58% 58% 70% 57% Right direction 28 30 19 28 Wrong track 14 12 10 15 Don't know In a few words, why do you feel that way? (Please attach an additional sheet of paper with your comments if needed on any survey question.) 2. Over the past two years has the sense of community within the Town improved, gotten worse or stayed the same? 2010 2007 2005 2003 (n =369) (n =400) (n =404) (n =395) 9% 14% 17% 16% Improved 26 36 21 31 Gotten worse 54 45 53 46 Stayed the same 11 5 8 8 Don't know /no opinion Do you have any comments or suggestions on your response? GUEST EXPERIENCE 3. What are one or two things the Town of Vail could do to improve the guest experience in Vail? 6/1/2010 1 6 -1 -ss COMMUNITY ISSUES 4. The Vail Town Council and staff have recently identified a number of topics to be addressed. For each area listed below, indicate the level of priority you believe is appropriate. (1 =Not a Priority, 3= Somewhat, 5 =High Priority) Community Issues 87% Economic vitality (4.41) 2% 86% Budget and capital management (4.36) 1% Parking (4.46) 7% 80% Guest relations and customer service (4.27) 1 4 % , Master planning (includes efforts to address development and 75% redevelopment throughout the Town) (4.1) 6°�0 75 Transportation needs (bus service -local and regional) (4.11) 6 0$ Actions to improve Vail's appeal as a well- rounded community (a great 71% place to live, work and play) (3.99) 12% 55/0 Workforce housing (e.g., redevelopment of timber ridge) (3.61) 15% Environmental sustainability (waste and energy conservation programs, 51% environmental education, etc.) (3.51) 18% Use of the conference center funds ($9.3 million) that the Town has F p Not at a Priority (1 and 2) 8% available (3.41) 21% High Priority (4 and 5) Planning for West Vail redevelopment opportunities (3.09) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" Do you have any comments on these issues or the general direction of the Town? 6/1/2010 2 6 -1 -56 What one area is your highest priority? Parking 25% Economic vitality 17% Actions to improve Vail's appeal as a well- rounded community 12% Master planning (includes development and redevelopment) 10% Budgetand capital management 10% Guest relations and customer service 9% Environmental sustainability (environmental education, etc.) 5% Transportation needs (bus service -local and regional) 4 9 /0 Use of the conference center funds the town has available 3% Planning for West Vail redevelopment opportunities 3% Workforce housing (e.g., redevelopment of Timber Ridge) 2 0 /0 0% 5% 10% 15% 20% 25% 30% Percent Responding CONFERENCE CENTER FUNDS 5. As you may be aware, $9.3 million was originally set aside for a town -owned conference center that was never built. The original objective of the conference center was to increase economic vitality and expand visitation to Vail. A ballot issue is required to determine use of these funds. The Vail Town Council has expressed a sense of urgency about determining the use of the available money. Which choice below best describes your suggestion for dealing with the opportunity these funds represent? n =364 18% Move as quickly as possible —a ballot issue on this topic is overdue 50 Move at a moderate pace, taking time to study and evaluate the choices 32 Move at a slow place —there is no hurry; having the money in hand preserves opportunities Do you have further comments on your response? 6. The Council has identified a range of choices for how the conference center fund money could be spent. Which choice best describes your preference? n =352 53% Use the money to build something (such as multipurpose facilities, expanded parking, etc.) 4 Use the money for marketing or to support programs to enhance our economic condition 29 Save the money for yet- undetermined needs 14 Other: Do you have further comments on your response? 6/1/2010 3 6 -1 -57 FEES AND TAXES 7. Which statement below best describes your opinion about the relationship between taxes /fees and the services that are provided by the Town of Vail? n =365 56% 1 am satisfied with the current level of taxes and services 6 1 am willing to pay more taxes to get more services 18 1 feel that I pay too much for the services I receive 10 1 am willing to accept service reductions if it means lower taxes 2 Other: 8 1 have no opinion 8. From the list below, are there specific revenue sources you would prioritize as potential sources of increased revenues? (Check all that apply) n =295 37 Construction permit and development review fees 7 Parking - daily fees 32 Construction use tax 8 Parking — season passes 6 Less free parking (in summer, "free after 3:00," etc.) 12 Property tax 19 Lift ticket tax 18 Real estate transfer tax 43 Liquor /cigarette tax 14 Sales tax 26 Lodging tax 20 None of the above Do you have further comments on your response? 9. In 2009, the Town of Vail cut $2.9 million in operating expenditures to include 12 fewer full -time equivalent positions. A stated goal was that there would be no noticeable impact on services. In reality, how do you compare current service levels versus prior years? n =348 76% No change 3 Slight improvement 1 Large improvement 18 Slight decline 1 Large decline Do you have further comments on your response? PARKING 10. When you visit Vail Village /Lionshead, what is your first choice for parking for the following purposes? Shopping n =279 Skiing n =391 Work n =115 Lionshead Parking Structure 18% 21 19 Vail Village Parking Structure 64 48 44 Cascade Area 1 7 6 North Frontage Road in West Vail (Safeway area) 8 3 2 Donovan Park -- 2 2 Other: 9 19 27 11. Why do you prefer that location for skiing n =305 5% Variety of shops and restaurants 13 Overall experience 10 Ski lockers 23 Shorter walking distance 28 Gets to parts of the mountain I prefer to ski 21 Other: 12. Would you support charging a fee for parking in public lots in Vail during the summer months for the purpose of providing more parking opportunities? n =367 15% Yes 72 No 13 Uncertain 6 /1/2010 4 6 -1 -58 13. Do you own a parking pass or value card this season? 2010 2007 2005 2003 (n =367) (n =399) (n =404) 74% 73% 72% 71% No 26 27 28 29 Yes (IF YES) Which one? 2010 2007 2005 2003 (n =91) (n =101) (n =128) 10% 11% 6% 1% Gold pass 17 17 12 3 Blue pass 4 3 4 2 Green pass 7 7 3 2 Pink pass 62 62 70 18 Value card -- 5 -- Don't know 14. How satisfied are you with the benefits of your pass this year? NOT AT ALL VERY SATISFIED SATISFIED mean n= 9% 16 24 21 30 3.5 87 Any comments on your response? 6i1i2o10 5 6 -1 -59 15. Please rate your satisfaction with public parking services in Vail. Public Parking Services 73% Summer Pkg Availability 89% 90 /° 87% I 62% o ' Booth Attendant Courtesy 81% 46% 48% Pkg Structure Cleanliness 54 %' 51 % 32% Parking availability during Ford Park events 21% Winter Pkg Availability 2010 23% a 2007 °/ 1 1 1 1 1 p 2005 19 ° p 2003 Pkg Fees/ Pricing Structure 3134 %III 261% 1 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" The Community Development Department provides planning, design review, environmental programs, and building and restaurant inspection services. 16. Have you used the services of the Community Development Department within the past 12 months? 2010 2007 2005 2003 (n =369) (n =388) (n =404) (n =401) 23% 26% 26 22 Yes 77% 74 73 77 No 17. (IF YES) How did you access their services? (Check all that apply) n =70 25% Website 45 Telephone 72 Walk in to office 19 Attend a meeting 9 Other: 6/1/2010 6 6 -1 -60 18. Please rate your satisfaction with the following aspects of the Community Development Department. Community Development Dept. 67% Knowledge /ability to answer questions 66% o Courtesy & Attitude 63% 163% 57% Availability of information 55% Overall Service & Efficiency 4600 2010 47% 02007 4 b /o 02005 Building ermit Review & 2 % 02003 g $ Inspections 31% 40% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding "4" or "5" 19. Please rate the amount of emphasis that is being placed on the following in Vail. Use a scale from 1 to 5 where 1 means "Much Too Little Emphasis" and 5 means "Far Too Much Emphasis." MUCHT00 ABOUT FART00 LITTLE RIGHT MUCH mean n= Overall attention to the threat of wildfire from beetle - killed trees through forest management such as cutting and removing trees, and forest regeneration 10% 23 58 6 2 2.7 329 Enforcement of the dead tree removal ordinance to address the beetle infestation 12% 24 56 6 2 2.6 305 Addressing environmental quality in the Town of Vail (air, water, etc.) 6% 23 55 12 4 2.9 327 6 /1/2010 7 6 -1 -61 The Public Works Department provides maintenance of public areas including parks, buildings, roads and village areas. 20. Rate your satisfaction with Public Works services in the Town of Vail: Public Works Dept. 90% Cleanliness Of Ped. Villages 84 °� ° I 8�% 86 Park Maintenance 90% 86¢/° Snow Removal On Roads 88% 91% 78% Friendliness & Courtesy Of 80% Public Works Emps 81% 0% 75% T.O.V. Road /St. Maintenance ° 73% 73% 74 %', Cleanliness Of Public ° Restrooms 73% 2010 71% % E02007 Appearance & Condition Of = 2005 ° � Town -Owned Bldgs �9% p 2003 7 % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" 21. Have you utilized Vail Fire for any service, inspection or 9 -1 -1 emergency within the past 12 months? 2010 2007 2005 2003 (n =363) (n =395) (n =404) (n =401) 13% 22% 18 13 Yes 87 78 81 85 No 6i1i2010 8 6- 1 -62 22. Please rate your satisfaction with the following aspects of Fire Services in the Town of Vail. Fire Services 92% Courtesy & Helpfulness Of 7 88% Firefighters 93% Response Time to Basic 86% 785-)b Medical Emergencies & 90% Fires $9% I 618% Timely Plan -Check & Fire 71% Inspection Systems 6'8% 62% 2010 2007 2005 Fire Safety, Awareness & 64% a 2003 Eduction Programs 66% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" 6/1/2010 9 6 -1 -63 23. Please rate your satisfaction with the following aspects of Police Services in the Town of Vail. Police Services 789% 7% Feeling Of Safety & Security 7;8% Quality Of Service 3 0 Z9% Friendliness & 75 0f6 % Approachability Of Vail 74% Police Dept Emps 81% 71% Visibility Of Police Patrol ° /° 67°/ ° 71% Crime prevention 08% Appropriate presence of police on foot/vehicle patrol M 2010 © 2007 58% p 2005 Managing parking and traffic p 2003 control issues 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" Any comments on your responses? 24. How many times per month do you use TOV bus service? 14.9 times per month in winter 7.4 in summer n =341 n =315 Are there any specific concerns or considerations that reduce your use of bus services? 6/1/2010 10 6 -1 -64 25. Please rate your satisfaction with bus service. Bus Service s% Dependability Of Bus 89% Service 91% 7 83% Freq. Of In -Town Shuttle 8g7✓ /° %I Cleanliness Of Buses 083% 2% 81% 83 Bus Driver Courtesy % 0 85 %° 63% Freq. Of Outlying Service 65608% Late Night Bus Service - 51% 73% TOV 47, % 2010 ° Crowding On Buses 5 ° 59% X2007 29% 2005 Late Night Bus Service - p 2003 ECO Reg Trans 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" The Vail Public Library offers access to information resources of many types to serve the needs of Vail's guests, residents, businesses and schools. 26. Do you hold a library card in the Town of Vail? 2010 2007 2005 2003 (n =367) (n =398) (n =404) (n =401) 62% 63% 65% 60% Yes 38 37 35 39 No 27. What typically brings you to the library? (check the two most important categories) n =206 89% Materials (books, magazines, audio CDs, DVDs) 14 Computers 12 Wireless access 18 Children's story hours /programs 15 Programs for adults /families 28. How frequently do you use the library? 2.4 times per month. n =291 (28% say "none ") 6/1/2010 11 0 -1 -6s 29. What do you like best about your experiences at the library? 30. Please rate your satisfaction with the following: Library 85% Friendliness/ Courtesy Of Library Staff 8 °/6 76°/6 81 %I Databases 80% Library Story Hour 64q�6 85% 80 °/6 Library Collection (Mags, Books, Audio & Visual Media) 182 % 84 I 7% Summer Reading Program 75% Library website 2010 67% = 2007 Library newsletter = 2005 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" SOURCES OF LOCAL INFORMATION 31. How do you receive information about the Town of Vail that may be of interest to you? (Check all that apply) n =302 65% Newspaper 95 Vail Daily 49 Vail Mountaineer 2 Other 32 Local radio 27 Local television 15 Channe15 37 TV 8 15 Plum 1 Other 13 1 subscribe to the broadcast email system from the Town of Vail 34 Town of Vail Website www.vailgov.com 5 Other 6/1/2010 12 6 -1 -66 32. Do you use any social media on a regular basis? (check all that apply) n =130 85% Facebook 27 Linkedln 6 Twitter 1 MySpace 16 YouTube 1 Flickr 6 Other Please provide the following demographic information. Please remember that all responses remain strictly confidential and are reported only in group format. 33. What is the ZIP code of your primary residence? 34. Which of the following best describes you? 2010 2007 2005 2003 (n =394) (n =404) (n =401) 4% 4% 5% 5% Non - resident owner of business /commercial property 63 58 63 57 Year -round resident (12 months /year) 27 38 31 37 Part -time resident 6 -- -- -- Employed in town /get mail there 35. Which of the following best describes your employment status? n =366 53% Work 8 months or more a year in the local area (Vail Valley, Summit County, etc.) 4 Work 7 or fewer months a year in the local area (Vail Valley, Summit County, etc.) 19 Currently employed outside of the local area (work on Front Range, out of state, etc.) 15 Not employed: retired 2 Not employed: unemployed and /or looking for work 3 Not employed: homemaker 4 Other: 36. Is your residence (either year -round or part -time) within the Town of Vail? 78% Yes 22% No If yes, where? 2010 2007 2005 2003 (n =288) (n =396) (n =404) (n =401) 25% 27% 27% 30% East Vail 3 2 2 1 Booth Falls and Bald Mountain Road areas 1 1 1 Booth Creek/Aspen Lane 3 3 3 4 Golf Course 8 9 8 8 Vail Village 4 8 7 8 Lionshead 12 10 11 9 Potato Patch, Sandstone 8 2 4 2 Buffehr Creek, Lionsridge, the Valley 4 2 1 1 Vail Commons /Safeway area 17 24 23 23 West Vail (north of 1 -70) 4 3 2 4 Matterhorn, Glen Lyon 9 3 5 3 Intermountain 1 -- 1 Located just outside Town of Vail 4 6 3 4 Other 6i1i2o10 13 6 -1 -67 37. Do you own or rent your residence? 2010 2007 2005 2003 (n =370) (n =395) (n =404) (n =401) 86% 93% 84% 78% Own 13 7 14 20 Rent 1 1 1 1 Other (specify) 38. In an effort to help us understand local phone usage, which best describes your access to telephone services at your residence 2010 2007 (n =370) (n =394) 32% 2% 1 have only a cell phone 3 8 1 have only a land line 66 89 1 have both a cell phone and a land line 39. How long have you lived within the Town of Vail (or owned property if a non - resident)? 2010 2007 2005 2003 (n =342) (n =398) (n =404) (n =401) 2% 3% 4% 6% Less than 1 year 15 14 23 21 1 -5 years 34 26 30 33 6 -15 years 49 56 42 39 More than 15 years 40. (IF RESIDENT) Do you own or operate a business within the Town of Vail? 2010 2007 2005 2003 (n =366) (n =380) (n =377) (n =377) 15% 21% 20% 19% Yes 85 79 80 81 No 41. Are you a registered voter in Vail? 2010 2007 2005 2003 (n =365) (n =393) (n =404) (n =401) 53% 55% 57% 51 Yes 47 45 41 48 No 42. Which of these categories best describes your household status? 2010 2007 2005 2003 (n =369) (n =393) (n =404) (n =401) 25% 24% 25% 31% Single, no children 26 17 20 16 Couple, no children 23 23 22 20 Household with children 27 37 32 31 Empty- nester, children no longer at home 43. Are you: 2010 2007 2005 (n =362) (n =400) (n =404) 54% 67% 52% Male 46 43 48 Female 44. What year were you born? average age =52.7, n =359 THANK YOU FOR YOUR PARTICIPATION IN OUR CONTINUING EVALUATION PROGRAM. 6i1i2o10 14 6- 1 -68 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • right direction 3 big properties opening soon • right direction a longer historical perspective than most • right direction adjusting budget was good move • right direction All approved developments are coming to completion, but financial problems will be a big future burden to the success of these properties • right direction All of the new improvements is good for the town in future years • right direction all ships rise with the rising tide! The Arabelle makes lionshead -a much needed improvement. The Ritz, Four Seasons,Solaris are over the top! • right direction All the beautiful new and renovated areas. • right direction all the new hotel development is good. • right direction All the remodel and new development from old and tired properties signals that Vail is in the right direction • right direction All the remodeling. Need more affordable family restaurants in town, like a brew pub, etc. • right direction Although there are several construction projects that have either been halted or stalled, we can't blame the unpredictability of the state of the economy. As long as the town maintains its focus on creating an experience that people want to repeat over and over, we will have achieved our goals. • right direction Areas in need of re- development have gotten started • right direction as an out of town owner i am not that attuned to the everyday goings on but my property value has held reasonably well and property taxes have not been out of the roof • right direction Because the construction results are beautiful and have brought Vail into the 21st century of skiing. • right direction Big projects bring big money. But I am excited for many of them to finish up. Also VERY, VERY excited the direction our environmental dept. is going with potentially adding more recycling drops and incentive for citizens who make the effort. Parking needs help • right direction Building a homogenously high quality resort town • right direction Construction management has been exceptional. It's nice to see everything getting wrapped up. The Town Manager has done a great job of keeping decreased revenues under control. • right direction Continual improvements make Vail the premier destination for skiiers from around the world. • right direction Correct issues are being dicussed; economy, guest services and coop with VR • right direction decent business, all things considered • right direction Dewspite the nations economic climate. There is construction and $ being spent • right direction Dispite som contentous discussion at times, the town has by and large gone in the right direction. • right direction doesn't appear to be any major complaints in the newspapers • right direction economic development must be prioritized over employee housing and parking. • right direction Economy seems to be picking up a little, construction keeps going, and I see a lot of people working. • right direction Employee housing, Timber Ridge • right direction Except for parking • right direction Excited by the new properties opening and the continued expansion of events and programs offered • right direction Excluding a discussion about real estate & parking (will get to that later), I feel that the City has provided very clean and safe environment for residents and visitors alike. Source: RRC Associates Page 1 of 125 6/1/2010 0 -2 -1 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • right direction Finally, back to basics with spending. • right direction Fiscal responsibility. Though if EverVail gets approved to quickly or easily they that would imply being on the'Wrong Track'. • right direction Forward looking for economic sustainability • right direction free parking is always a concern but other than that the town does great! • right direction Friendly frontline staff - bus drivers. • right direction Generally in the right direction because thanks to VA, Vail has good publicity and lots of skier traffic.; ; Parking is absurd though. It sends the message that we don't really want anyone in town. TOV needs to stop having a pissing contest with VA over who is control. I'm tired of the arguments. The old "Vail mafia" needs to realize the town has to move on. While things were wonderful in the 60's, give it up. Things have changed.; ; Why don't we build parking underneath the soccer fields near Ford Park and Golden Peak? It would be nice if we made it EASY for people to park in Vail. • right direction Generally on the right track, but concerned about past over emphasis on affordable housing in light of current and probable future economic condititons and likely effect on Vail. • right direction Generally right direction, but need to enhance non town center activities. • right direction Glad to see upgrades to Vail Village & Lionshead. Much needed new hotels under contruction. Now the world class skiing will match the town. • right direction Good work. I am a dog owner and would like to see more pooper scooper enforcement /awareness • right direction gROWTH HAS TO HAPPEN. PARKING DOESN'T SEEM TO EVER GET TO A RESULT. THE BANNERS ON LIGHT POLES ARE A GOOD PROMO TOUCH. • right direction heating streets renovation of old buildings • right direction I am a home owner in West Vail, bought a townhouse 2 years ago. I like the development that has taken place and the expansion plans with EverVail. It will help relieve congestion at Lionshead. • right direction I am strongly in favor of updating the TOV • right direction I believe our town is getting to be a better place to live whilst also benefitting the visitors too. The Town is looking attractive and will be better as soon as Solaris, 4 Seasons and Ritz is completed. • right direction I believe the TOV has watched budget carefully to hold down expenses in this difficult time while still working to promote Vail and excellent customer service • right direction I believe the town is proactively managing the economic downturn and the unique challenges it presents to the luxury tourism and real estate market. • right direction i feel that we must keep up with growth in Vail to compete with the other ski resorts and all the new construction is putting us on track.We also need more parking for our guests • right direction I feel we have responsible people in charge. • right direction I like all of the new developments. What's going up is better than what was there..by far ... and the new improvements will keep the town competitive (and a better place to live). Point being ... think Community Dev is better at looking at proposed developments.. rather than giving the standard NO that they did for so many decades. • right direction I like constant updates to the appearance of the town • right direction I love the Vail Valley • right direction I love Vail's facelift! Now we have to get the guests here to fill the rooms and restaurants and provide housing to keep the employees here. • right direction I see Vail working on more tourist initiatives with hotels and condos. I think we need • right direction I think in certain ways they are on the right track. Source: RRC Associates Page 2 of 125 6/1/2010 6 -2 -2 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • right direction I think that increased density will help Vail. • right direction I think that Vail is doing well but we SERIOUSLY need to stop building. • right direction I think the TOV does a great job in managing the town's finances by using them towards bike paths, bus systems, and overall community resources. • right direction I think the TOV offers a variety of services that you would not find in just any ski town • right direction I think the Town should hold everyone to the same standards - rather then let VR have "special privildges" all the time. ie: employee housing - independant builders have to supply employee housing on every project - VR does not • right direction I've lived in Vail just over a year now and find this to be a vibrant community, hospitable and engaging. I love it here. • right direction improved infrastructure; replacement /renewal of dated structures • right direction Improved the town of vail asthetically, keep to the budget, the walking path from West Vail into Lionshead is nice to have cleared. • right direction Improvements to the building structures in general is good, but it must be supported by updating the on mountain facilities. • right direction In a bad economy, Vail is still growing • right direction In addition to nature and all the things to do out side, my family and I enjoy the cultural aspects BRAVO, Dance Festival, Korbel ski classic, Vilar Center, Film Festival etc. • right direction In favor of re- development and updating. • right direction In general Vail still has the environment as a priority, but needs to put programs and ordinances in place to back it up. • right direction In some ways, the town has become more affordable, like offering the EPIC pass. However, some of the other options like a Perfect 10 pass have been eliminated. The daily ski pass rate is too high. There should be options for residents of Vail to get reduced lift tickets for guests and visiting family. 'Ski with a friend' is sometimes too costly. • right direction In spite of the recession, Vail is moving forward • right direction It remains a great place to live. TOV Council works hard and governemt services are of high quality. • right direction It seems that the town seems to be moving in direction focused more on benefiting the tourists /visitors than supporting the permanent residents • right direction it was a tough couple of years. Hard to say compared to the 90's and early 2000s. • right direction It's too bad that we couldn't have kept "Happy Valley" to ourselves, but the growth was inevitable, once the world discovered us. • right direction its great that we have all the new commercial construction almost completed and it will bring much needed jobs and revenue to the town • right direction like the new building and upgrading • right direction Looks like the new hotel buildings are being completed and I see workers back at Ramshorn! • right direction Lots of new buildings. • right direction Lots of new hotel space; decision not to build expensive convention center that might never have been used; continued exploration of additional community space at ice rink; good decision not to replace plantings at parking structure with more commercial space; going after foreign tourists. • right direction many outdated, older buildings have been replaced, however the caliber of stores are no longer presented in the core of vail village • right direction Maybe they are finally playing a little "hardball" with Vail Resorts - -its about time! • right direction Modernization of Vail Village and Lionshead keeps Vail competitive with other major ski areas. Source: RRC Associates Page 3 of 125 6/1/2010 6 -2 -3 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • right direction Modernizing and bringing an aging Village up to date. • right direction More integration between VRI & TOV. Also, more emphasis on guest relations. • right direction Mostly right direction, but parking is a major issue now. Too many people ski on Saturdays. • right direction Move to future income streams • right direction My rental gross in '09 was the best ever • right direction New buildings are attractive. It's time to get rid of the 60's look. • right direction New buldings are beautiful. Keep the rich coming • right direction New construction livened up the town. • right direction new developments improving the village, summer bravo festival excellent • right direction new town council working well together, having 'vision' sessions • right direction No need to make dramatic change • right direction Now is the time to do capital projects. • right direction One of the most important issues is parking on the busiest ski days; the town seems to be thinking of solutions. I think the Ever Vail project is worth supporting as it means another portal to the ski area and additional parking. It's a long range plan and now is the time to start planning for 10+ years down the line. Remember the town only exists with the resort's success. • right direction Only been here seven months, but began to fit in quite quickly because of the organization. • right direction Only problem I see is we are loosing our Village appeal. Everything new is TOO big trying to be the best. • right direction Opening the town to development in the past few years has given Vail a chance to retain its status as a premier vacation area. Evervail needs to be slowed in light of the poor absorption of the Ritz and 4 Seasons. • right direction ou with the old, in with the new. • right direction Overall the picture is good. Obviously everyone went a little buck -wild with the real estate development and we now have a lot of inventory for sale .... but no one really knew back then. Let's save the flaming good luck coin toss pond for Vegas, you could do a lot more with public space and art in the village with a lot less money. • right direction Park system is much improved. • right direction Parking is a big issue that needs to be redesigned to reduce the confusion and special interest groups. • right direction Plannig for the future • right direction Pro - development. Pro - economy. • right direction Redevelopment has helped the town weather the storm. Ever Vail will help the Town stay on track. • right direction redevelopment of Lionshead and the Solaris project is going in the right direction • right direction redevelopment was needed, parking costs should be lowered, customers shopping at stores should have free parking for a longer period, epic pass should be bringing in more skiers for better prices spending money in the community • right direction Renewal efforts are underway nicely, fiscal restraint in economic downturn seems well managed. • right direction Renewed emphasis on effectively marketing Vail and planning for the future. • right direction Renewed /redeveloped village is near completion. • right direction Right direction but not enough benefits from the approved projects. VR has not contributed to the solution to pressure of day visitors. • right direction Seem to be fiscally responsible and proactive about the economy. Source: RRC Associates Page 4 of 125 6/1/2010 6 -2 -4 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • right direction Seem to have priorities in order - budget with strong cash reserves. Good financial forecasting. • right direction Seems ok, but hospitality of local businesses could be improved • right direction Services and overall town opweations have remained stable in spite of general economic problems. • right direction Starting to feel the town as more power than always catering to Vail Resorts • right direction Still feel there should be more of a balance between Vail the town and the "resort ".; Too much building is going on ... we do not need all of these rooms! • right direction Strong leadership and staff; proactive • right direction such a general question - so seems things fine to me • right direction taking the stance on parking etc. • right direction talking to partner and thinking before they spend • right direction The "New Vail" looks terrific and is very appealing. • right direction The construction is good. However, the overall look and feel has changed. The main reason I'm not enjoying it is due to light pollution. • right direction The improvements to the infrastructure are great. • right direction The modernization of Lionshead keeps the town current, Vail Village needs to follow suit. • right direction The necessary cuts & preparations are being made to position the town for the future economic uncertainty. • right direction The new construction that will change TOV so much is nearing completion and the disruption of the construction period will diminish. • right direction The new development seems sensible and well thought out .... and appropriately scaled. For seasonal residents we are confident that as the projects come on line more amenities and options will become available. • right direction The new developments in the town are necessary to keep Vail improving to remain as the top ski resort in the country. • right direction The recent building improvements and the emphasis to make Vail the number one skiing destination again are moves in the right direction. • right direction The street clean up (in summer and winter) is fantastic. The sports facilities are beautifully kept and a pleasure to "play" on. The town employees always seem to be working to improve the town and keep it updated. • right direction The TOV lost a lot of credibility with excessive expenditures on things like Siebert Circle fountain. It appears there is better focus now. That money could have been much better spent. • right direction The town and chamber as well as several other organizations have hosted events that are fun for visitors but bring out the locals - case in point the wonderful summer activities to show Vail is a year round town. • right direction The town council has done a good job of economic forecasting and lived within its budget. • right direction the town developments have made the town more attractive to tourists • right direction The town is managing some very large growth projects (condos) in a efficient manner • right direction the town needed to renovate and update the facilities at Vail Mountain to bring it back to world class status • right direction The Town seems to be well run and maintained. Source: RRC Associates Page 5 of 125 6/1/2010 6 -2 -5 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • right direction The town was in need of a face -lift and it was long overdue. Unfortunately many of the old buildings had no character (like Aspen which has indigenous character), and were just old, poorly constructed, dated, and in need of help. Since the town was invented in the first place, it needed reinventing. Also, too much business was going down valley to Beaver Creek where the accommodations met expectations ... despite an inferior mountain! There is still work to be done in core Vail with the tacky t -shirt dominance concept. This is not to say "modest shopping" should not exist ... but the dominance of tacky is not a reason to visit, nor is it the expectation. Clock Tower needs to STAY but probably needs a revamped building under it. Heated streets are an asset. • right direction The town was looking worn -the new construction is putting live into it. But don't go too far!; • right direction The upgrades and improvement of buildings and property within the the town bordders. • right direction their dealings w/ VR seem to be more civil these days • right direction They are trying to improve the town- trying to get more summer business is good • right direction They are very budget concious, cutting expenses and maintaining services. Good approach to promote Vail through events and marketing • right direction they have made a number of improvements the past few years • right direction Things could be done differently or perhaps more effeceintly but overall I would not say "seriously" wrong • right direction Things in the town of Vail are very good from my prospective especially compared to other resort towns. • right direction This is, in general, a pretty happy place to live. People come from all over to ski here, and it's a fun place to live. • right direction This question is strangely worded. There is a big gap between right direction and seriously off track. • right direction THROUGHT WITH MOST OF CONSTRUCTION. • right direction to get things done is easier;; there seems to be more common sense approach now • right direction TOV asks for feedback and seems to take a serious look at evaluating things. • right direction Town Council is fiscally responsible during recession • right direction Town Council is listening more • right direction Town has been fiscally responsible. Council and staff are looking ahead to position Vail to continue to lead the resort community market. • right direction Town has done a good job of adjusting to new economy. Hope that we preserve our building /density standards even though we are nervous about the future of business. I think it preserves the exclusivity and desireable position of Vail. • right direction Town has done a good job weathering the economic downturn. • right direction Town leadership seems to be aware of the basic problems and are at least meeting discuss possible resolutions. • right direction Town seems busy - lots of guests spending mony. • right direction Trying to keep the town a reality not a fantasy stop over • right direction Updating buildings has been great, but ... not wild about all of the t -shirt shops in town. We used to have more unique stores, which made the shopping more interesting. Now ... I'm not as inclined to fit shopping into my Vail visit. • right direction Upgrade to Lionshead and Vail Village areas. • right direction Vail ALWAYS seem to be going in the right direction... just keep it up. Keep improving the town, from the tiniest details to the large projects. • right direction Vail has to work hard to remain a top tourist destination. It has done so and must keep at it. Source: RRC Associates Page 6 of 125 6/1/2010 6 -2 -6 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • right direction Vail is a desirable location for skiing and summer activities. I believe Vail, Aspen and other high end ski areas are missing the boat in terms of day skiers and the related costs of ski passes. • right direction Vail is maintaining it's world class reputation ; for it's #1 business. • right direction Vail is still leading the competition in most all categories. • right direction Vail needed to update the village although some projects were over built. We need to focus on getting more dollors in the door and more public facilities such as a community center /pool. Why does every town in the valley have a community center /pool and Vail does not? • right direction vail seems to be doing ok during the current economic crisis • right direction Vail's well -being is based principally on the health of the Village core, and the physical plant of the core seems to be improving dramatically, subject to the inevitable roadbumps from the current economic downturn. • right direction Village has focused too much on total destination resort (gift shops etc.) need some basics available groceries, drug sundries ets. miss the rucksack. • right direction Visitors keep coming. New construction. Upgrades in general. Keep it a World Class destination. • right direction We are having better communication btwn TOV and VR, even if it is 'angry' at times. • right direction We are thinking about parking but not much urgency. Close the bars that are over serving • right direction We have to embrace that we are an international destination • right direction We need to embrace that we are an international destinantion that supports a small close knit local community • right direction We need to get all construction finished • right direction We need to keep this growth in check. No more construction and sell the inventory we currently have. Redevelopment not new development. • right direction we seem to be making progress maintaining roads, parks and structures • right direction We seem to be trying to maintain and preserve town while also staying up to date. • right direction We still need to look at more deed restricted housing. • right direction weathered the economic storm pretty well • right direction While a lot of modernization has been completed, it was needed. But, we've retained the small classic feel of Vail as a Mountain Ski Town vs. a planned community. • right direction will still have tourists • right direction Winter: Coordination between Town of Vail Information staff and Vail Resort staff is in the beginning stages and should continue to work on collaboration of efforts. • right direction With the state of the economy, Vail has been able to continue most things at acceptable level. • right direction You can't stop progress and the progress going on is a positive thing. • right direction you need to keep VR under control as much as the town can • wrong track 1.embacing gays (getting away from the family image) 2. parking problems (get serious). 3. not making it easy for people to go skiing (I'd like to see town council park in east vail, take a bus to the TC, then walk up the hill to get to a chair). 4. Should have fire station done with locals. • wrong track A few dozen residents on boards, council or old town Vail citizens make the decisions for the whole community. The silent majority are not heard. Individuals on boards (council, PEP) represent their own self interests on the interests or values of the community. • wrong track Away from the mountain as the heart of the town. Can't even see the mountain from most places. Too commercial. Source: RRC Associates Page 7 of 125 6/1/2010 6 -2 -7 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • wrong track Catering to people that can't afford Vail and overlooking the people that find Vail very affordable. • wrong track Concerned about the increasing density from overbuilding • wrong track Concerned that some on the town council are not more fiscally respondsible and continually look to higher taxes where it be uses, property or higher fees to finacne an ever increasing town bureacracy. • wrong track Council members have their own agendas and are not listening to the people that voted them in! • wrong track Dev elopements are too big! We need a giant parking structure. The town has its head in the sand. • wrong track development is oversized and appears out of control. There is no longer any sense of appropriate scale. You can date buildings by their size • wrong track Emphasis is on money not on the quality and character of Vail. • wrong track expansion is outstripping infrastructure • wrong track focus is on guests not residents. • wrong track Giant buildings are not necessary and change the character of our town in the wrong way. • wrong track Giant hotels under constant construction, local vibe being replaced with focus on "destination guest." Loyal employees being pushed out, living further downvalley. • wrong track Give up on parking ; Give up on affordable housing; Concentrate on the destination customer • wrong track Hope taht the huge and ugly Solaris is not repeated. We are becoming concrete to concrete with little green space in view. • wrong track Hosing the small town Alpine /Austrian feel • wrong track I don't get a sense that there is a 'direction' being applied. I also am concerned that the same cast of characters who have always pulling the strings in the background are still doing so - that events that are promoted to draw public 'input' are contrived and controlled; that TOV gov't is just another gated community. • wrong track I don't see the town of Vail moving towards keeping a reasonable amount of middle class families in it's town. • wrong track I don't think enought attention has been given to the budget and the costs associated with the next couple of years • wrong track I fear that too much large scale building development will "kill the goose that laid the golden egg ". Residents and tourists alike are here for the beauty of the place and the sense of rejuvenation that recreation brings them. Don't increase our society's disconnect from nature, strive to cultivate and nurture it. People will stay here and come back again and again, and pay the high prices we've come to depend on as long as they feel a sense of personal improvement and vitality. We don't need more huge buildings to do this. • wrong track I feel like affordable housing for permanent residents has been neglected in lieu of tourist lodging. • wrong track I feel that all of the large and tall developments are making the town feel more like a downtown, obscuring a lot of the panoramic view that made the town unique. • wrong track I liked Vail when it looked like a small Swiss village and now there are gigantic large hotels which changed the whole flavor of the village Source: RRC Associates Page 8 of 125 6/1/2010 6 -2 -8 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • wrong track I only get a few words? Good heavens, where do I start, with the way the town "welcomes" people... "PARK IN THE GARAGES" IS the first thing that is barked at people. The police are the most UNfriendly people. The waste inside the town... how much was the new check point charlie? why did we need that? the list goes on and on, but I have used up my "few words" • wrong track I think that the "rich, retired" sensibility has definitely taken over this whole area, similar to what happened to Aspen 15 years ago ... this changes the entire "purpose" and vision in ways that are hard to enumerate, but changes how we look at things, nevertheless ... since I am not part of that constituency, I don't appreciate it's sensibilities. • wrong track I think that Vail needs to focus more on their full time residents, the environment, and less on major developments. With the Ritz, Solaris, 4 Seasons, and EverVail on the horizon, Vail's natural beauty is being overshadowed by cranes, plastic covered buildings and construction equipment for over a decade. • wrong track I think the developments that have been approved in recent years are WAY too big. I'm all for progress and know that development brings in money, but everywhere I look there are just HUGE buildings going up. I hate that I can't even see the mountain from the frontage road. Solaris was a BIG (pun intended) mistake. • wrong track I think the goal of improving sustainability and environmental initiatives have been weakened. We cannot put the economy over the environment. we must work to achieve gains in both. • wrong track I think there is a conflict with the original concept of Vail and the current building and modernization. The Bavarian feel is gone which is probably the intended goal. Also, the snow boarders are out of control on the mountain. I was involved in an accident with a boarder who was out of control. There is a disconnect with management of the town, locals and the managers. This is evident in the city hall, on TV8, meetings, locals, etc. • wrong track In 8 1/2 years there has been a lot of lip service about Employee Housing expansion and improvements, and Afforidable Housing for in town employee living, BUT NOT ONE DARN THING HAS BEEN DONE ABOUT IT. My Housing cost are 75% of my take home Net Pay. This is not Afforidable Housing. • wrong track In some cases, I feel as though the Town is starting to move in the right direction, but on the other hand, in many ways no. (1) While the Town appears to be doing an incredible job of making adjustments in the management of its finances, there seems to • wrong track It has been brought to my attention that some of the council memebers do not care to help various hotel and condominium propertie's better themselves by not passing issue's that will not only better the hotel but also the landscaping around the hotel owned by the town. • wrong track It is growing in an elite direction. the new building projects are huge and only affordable to the rich. Vail istakeing over the village pushing out long standing busineses. • wrong track It is harder and harder for families with this economy to afford ski lessons, lodging, food, and then top it off with $25 /day parking. • wrong track Jobs that make money. Enough said? • wrong track lack of a vision for a viable community and top resort • wrong track large developments derailed by economy and nonsensical expections. • wrong track Leadership lacking... time to get something done is ridiculous... obstruction appears to be the mode of operation • wrong track Loosing its small town feel. Too ritzy, to overdeveloped, too expensive. Parking has gotten way too expensive. Source: RRC Associates Page 9 of 125 6/1/2010 6 -2 -9 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • wrong track My family has skied at Vail since 1963, and have had the condo since 1968. Vail used to be so much fun, a sense of secure freedom in the mountains. Now I find it depressing in a Big Brother manner. Taking the cars off the S Frontage is not a user friendly • wrong track Need to identify priorities and act on them. The number of priorities needs to be reasonable. • wrong track Need to refocus on redevelopment of older Vail properties, go forward with renovation of Lionshead parking structure, add a convention center with money already allocated to it. Tourism drives this economy -put more into direct advertising and bringing larger groups here. • wrong track No apparent town 'mission' except to unveil current construction projects. • wrong track No direction. Town seems reactionary not proactive.Monies; are not being allocated properly.More to marketing, to bring; events to town. Town services only fair, more snow plowing; and bus service thru ski season. Less flower people, do we ; really need 25 people working on a single flower bed • wrong track No focus on capital improvements • wrong track No regard for proportions in building. Motto is bigger is better.; Example Solaris. • wrong track No sense of direction at all. Well meaning people run for council and promote themselves as doers and idea people and once in place hire consultants to tell us what to do - and do nothing. No original thinkers on this council either. • wrong track not caring about the citizens, instead caring about the developers & over developing by residential neighborhoods • wrong track Not enough focus on keeping it a town - it is now just a huge resort • wrong track Not enough focus on the "big picture ", after construction is done. Allowing VR to continue to control the picture. When "Ever Vail" adds 400 parking spaces, after removing 200 from the day lot ?, it actually only adds 200. Needs to look seriously at sustainability: What will be the jobs of the future? • wrong track our feeling of community has been replaced by a desire to develope. I am not against developement, but it should be a little more contained. • wrong track Our focus seems to be on pleasing developers, in the six years I have been here there seems to have been little change in large issues such as employee housing, low income housing, parking, a more adequate and progressive recycling and composting program etc. • wrong track Our idiot mayor has taken it upon himself to replace the judicial system, deny free speech, and asked second home owners to lie on their census forms. Need I say more ?; ; ; • wrong track Our town council has overspent, spending money they didn't have, and has tried to leverage a charming village type town into an overgrown development which cannot be sustained. • wrong track Over crowded parking lots. • wrong track Over growth. Making things better is great. Improving is always better. But to; much is to much. The bigger the better is not always correct. • wrong track overbuiilding super expensive hotels. Where's the Lionshead Clock that used to be on the Tower -- this was a VAIL Icon. HUGH PRIORITY- GET WIRELESS INTERNET TO WEST VAIL- IT IS OBSCENE THAT THIS HASN "T BEEN DONE YEARS AGO. • wrong track Overbuilt with high end properties and no solution in sight to parking problem. Also the retail offerings, the ones that haven't already gone out of business, are boring. Source: RRC Associates Page 10 of 125 6/1/2010 0 -2- 10 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • wrong track Parking charges for TOV residents are ridiculous. For my wife and I to go into town and shop and have lunch costs me $15 before we spend and provide slestax to the town.; Also any talk about a 100 foot tall employee housing at timber Ridge is in violation of set elevations. Finally, to think about spending 24 million on a 2nd floor at the Dobson is merely listing to people who have previously been voted down on a convention center at the lionshead parking structur.. • wrong track Parking is horrible • wrong track PARKING!!! PARKING!!! PARKING!!! • wrong track real estate boom is over -need to adjust to the new reality • wrong track reduce the animosity towards VR. • wrong track see survey • wrong track Seem to be more interested in the upper income brackets. • wrong track Sense of community has disappeared, commercialism has taken over • wrong track Sense of community rapidly declining, as locals move downvalley. No place for offices or locally- oriented retail in town. Huge, high- density resort projects have overtaken the character of town. And, if one lives in town but not on a bus line, it's virtually impossible to ski without paying an arm and a leg for parking. • wrong track solaris, ever vail, arrabelle don't fit our town at all! however shady dealings by individuals and vail resorts goes unchecked • wrong track sold out ... lost the unique feel of a "ski village" • wrong track speeding on low speed streets; parking on streets; • wrong track Still angry over the 40% and then another 20% property tax increases. I work in Vail and it is hard to keep our house with this excessive and increasing cost. Town needs to control spending more. • wrong track the appovals of the new hotels are too large especially for the entrance to town, • wrong track The building department and fire department trying to force older buildings to meet current fire codes is a financial disaster to homeowners trying to upgrade their properties on a budget when borrowing money is nearly impossible. ; Timber Ridge is the biggest eye sore and most dangerous property in Vail and the building department is making demands on other buildings and the TOV owns Timber Ridge and it is a true "fire trap" as well as the worst quality housing in Vail and maybe the entire Vail Valley. • wrong track The construction quality of the past few projects is very poor. When I look at the Arabell and see pored concrete instead of stone I see cheapness. Its sad that it is so "chrome plated" • wrong track The current council simply fails to understand the interconnectedness of it's ordinances and actions. • wrong track The excessivehigh end building has driven away some locals and US visitors. draws a large & disproportionate international crowd who don't use their property often. • wrong track the lage develoment's are going way too fast and the town is thinking of building more. • wrong track The reality of so much development is overwhelming. While we welcome steps to enhance economic vitality, we wonder how all of the new real estate product can be absorbed. • wrong track The recent downturn has showed us that developers take a tremendous risk when undertaking new projects. I beleive continued and increased exactions will frighten away future re- development, which will be necessary to maintain or improve Vail's guest experience, marketshare and overall econmic vitality. • wrong track the renovated buidings are too big & massive. its like walking in a metropolis in the mountains!! Source: RRC Associates Page 11 of 125 6/1/2010 0 -2- 11 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • wrong track The scale of the building resulting from the new development is negatively changing the charater of the town. The small local merchants cannot afford to rent retail space so we're left with big ticket establishements. • wrong track The sheer number of these huge hotel developments are overwhelming to the town and there doesn't seem to be an end in sight: Arrabelle, Vail Plaza, One Willow, Solaris, Four Seasons, The Ritz, Ever Vail .... It's become less of a town and more of a hotel! • wrong track The ToV seems unfocused with too many items competing for attention. • wrong track The Town Council seems somewhat divorced from the reality of the world. • wrong track The Town government is trying to turn this town into another liberal Boulder like society where they think it is their job to take care of everybody at the expense of the people that built this town. • wrong track The town needs to become more business friendly to attract investment other than real estate and hotels. • wrong track The Town of Vail is allowing all facilities to move down valley. Town of Vail is going to become a ghost town unless they take advice, like Beth Slifer, and improve the gof course building and add on to Dobson Ice rink. • wrong track The town seems to be cutting positions, increasing tax assessments, and decreasing service. It appears from the outside that the town is growing a reserve which is not inline with the purpose of serving the community. • wrong track The whole character of the TOV has changed with the approval of the massive development projects in Vail Village and Lionshead. The mountains are overcrowded and dangerous. The day skiier parking is way out of control. • wrong track There has been no employee housing built and no new parking built. These problems have plauge the town since its inception. Every town council says they are going to address these problems but none do. They vote to put up more Big hotels but who is going to work in them and where are they doing to park. HELLO • wrong track There is NO community feeling. It is all about the second home owners and quests. • wrong track There is no need for Ever Vail. More people on the Mountain will be too crowded. Weekend 20,000+ days are already dangerous and more parking and access will only make skiing that much more dangerous. If the traveling public ever returns in force.... continuous growth is not the answer. • wrong track there is still no accomodation for the day skier, families and kids ski school because of inadequate parking and lack of directional environment to entice people. • wrong track There needs to be more activities to lure the tourist here year round. • wrong track There's is no sense of community for people who live here all year round.lt feels more & more like we are the mere 'workers' & the main priority is those who have money. • wrong track they keep developing and catering to tourist and do not provide enough services to the working people of Vail. • wrong track Things take too long to happen. Let the town's officials and experts do what they do best and lead the town in the right direction. • wrong track This town has very little middle class anymore. Big million dollar vacant hotels and seasonal employees lucky to make $10hr. • wrong track Thje town has been very anti - business in their approach to improvements, planning, and building permits, etc. for years and continues to be so. • wrong track Tired of construction and "getting too large ". Money drives; the growth which I understand, but we need to settle down for a while. Source: RRC Associates Page 12 of 125 6/1/2010 6 -2- 12 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • wrong track to many foreigners in town the pay is crap and the attitutude of i am better than you needs to stop. also the gay comunity is getting straight people like me wanting to move i lived here for 20 years and find myself driving to denver to party just because gay girls abuse the shit out of men here i hear all the time that stuff is me but i act the same way in denver and im gold with the pick of the crop. basically the vail attitude needs to get outa town because allot of people cant see farther than the mountain tops due to lack of travel money. these are my opinions • wrong track To many hotels, restaurants, ski shops • wrong track To much building • wrong track too many big buildings, nobody lives in vail anymore, property owners own the parking and get screwed every day. • wrong track Too many tall buildings. I wish TOV would consider the views they allow deveolopers to block. • wrong track Too much building of very expensive condos • wrong track Too much construction density which will result in higher infrastructure cost to existing taxpayers,and will lower the quality of the visitors and existing property owners experience. • wrong track too much construction for the real estate agents to have new properity to sell. Need to improve Vail not add density of population. Why add 1100 parking spaces and only have 500 for Guests? Do the real estate agents need to sell more parking spaces to make money? • wrong track Too much construction, too many large and expensive hotels, condos. • wrong track too much construction. vail has lost the "village" appeal it had in the 70, 80, even the 90s. • wrong track too much construction; parking continues to be a problem; bus schedule reduced and we still have to get to work; too many police • wrong track too much development • wrong track Too much development all over • wrong track Too much development, losing community base • wrong track Too much development - -soon you won't be able to see the mountain from many areas. Bigger is not better when you are already the best. • wrong track Too much fighting with Vail Resorts. Stop bickering and start working together. • wrong track too much high end building and can't support local business enough • wrong track Too much new construction with everyone trying to outdo everyone else. Where are all the little eating places we used to have? Replaced by highpriced new hotels etc. Whose going to book rooms in all these new spots especially with the current economy? • wrong track Too much over developement ! The proposed developement accross from Mountain Haus is crazy =take away the little tree lined open space for high end employee housing and retail=prospective client told me he's buying in Steamboat as too crowded in Vail ! Realize it's April One but not an April Fool !! • wrong track Too much traffic and poor parking. • wrong track tov caters to those who cannot afford vail • wrong track Town council is blowing it on employee housing, parking. • wrong track Town is for billionairs not middle class • wrong track Town not thinking of tourists, more interested in people in town, Real estate taxes, hotel taxes. Parking impossible no incentives for people to buy things in town or stay after skiing. Source: RRC Associates Page 13 of 125 6/1/2010 6 -2- 13 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • wrong track Town seems to have no roadmap against which to make decisions. Everything is a response to the last person /organization's "great idea." With parking a major concern, allowed VR to under -park North Day lot - even changed required amount. Almost locked up Lionshead parking structure for 3 or more years. Lionshead parking structure useful life seems to vacillate with the issue at hand - was to be primary for conference, was about to fall down for Open Hospital ity /HiIlwood, is now a solution for transit and skier drop -off ............. • wrong track vail has cheapened its brand by the epic pass and vail on sale etc- we no longer cater to the higher demographic of guest who spends money in town- • wrong track Vail has gone overboard with the new construction. Vail has lost the intimacy it once had. • wrong track Vail has priced itself out of the market place for me • wrong track Vail is loosing a look and a feel of small ski town which appeals to so many tourists • wrong track Vail is no longer a real village. There are too many t shirt shops and fur stores. Where is a pharmacy, grocery store etc? • wrong track Vail is not user friendly at all. Some of the blame goes to VR, of course, but some blame falls on the town. Our parking is horredous. This does not make for a pleasant guest or local experience. The parking committee needs to work WITH ECO transit and Vail Resorts to provide a solution. Instead they tend to blame those DOWN VALLEY RESIDENTS for everything. Not good... • wrong track Vail needs to refocus on the big picture of keeping the image of a world class resort • wrong track Very high R/E taxes and high cost of parking. • wrong track We have owned and lived in Vail since 1983. It was a wonderful feeling town at that point, both Vail and Lionshead. Truly felt like a European village. The building that has taken place over the past two years do not fit into a small, mountain valley. The town no longer feels like it belongs to the "natives ", but to all the visiting tourists. • wrong track We have put too much emphasis on the very top of the market - real estate, hotels, shops, restaurants, etc. • wrong track What is wrong with the TOV that they would give a contract to build a new fire station to a front range group? In the worst economy in years do you really not feel a sense of community? Jobs need to stay local, now more than ever, period! • wrong track Winter Parking, still a massive problem. Village overdeveloped with massive luxury hotels • wrong track Would like to see the government less involved in housing, taxes dollars could be spent in better ways. • wrong track You need to stop doing everything for the multimillionairs and ultra low rent employees and make things more affordable for the middle class. • don't know although there is less contention between Town and ski company, it remains to be seen if the current council is willing to work together for the common goal of Vail. • don't know As a part -timer it isn't aleays easy to determine if the direction is right. It just seems like the town is pre- occupied with petty things, like the ridiculous requirements involved in the permit process for remodles and constructions. Yet the TOV doesn't inforce code violations on properties that have discarded appliances, furniture and even vehicles sitting on their properties. This seems odd to me, though I've been told many of these properties that are in disrepair belong to fairly prominent citizens. • don't know Bus service and the mountain schedule dont work together Source: RRC Associates Page 14 of 125 6/1/2010 6 -2- 14 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • don't know certain projects seem to be proceeding, and even though significant thought has been put into the process, not sure we are staying true to the integrity and vision that has made Vail so wonderful over the years. And it seems very concerning that it took the rumors that VVMC was going to move the hospital (which it wasn't) to actually get the TOV to really reach out and work with that incredible asset of this community. • don't know Conflicting views • don't know Fairly new in community. I do see that there are some serious issues that need to be addressed. • don't know Hard to say exactly what direction the town is going in to be perfectly honest with you. • don't know Have not spent enough time in the town to get involved yet. • don't know I am not sure, there is good and bad in all directions. • don't know I feel like we need to plan events a little better and plan more events and do something that gets the community involved and wanting to participate. Somethings just fall by the waste side. • don't know I have been only able to spend about two weeks in Vail this past year so have not been up on most local issues. • don't know I have not been paying attention as closely this year. • don't know I have only lived here less than 2 years and couldn't properly articulate what direction Vail is going let alone if it is right or wrong. • don't know I like some of the things that the town has done, but I think that there is a major parking problem and still a need for low income houseing that may ease up with some of the changes. I like the top of the parking structure for value pass, but it is underutilized and I fear the change will not benefit residents /property owners. I like the bus, but realize it is a huge cost, but without it the parking would be worse • don't know I love working in Vail and living in this valley. I have mixed feelings about the overall growth and direction. • don't know I think both statements are true - things are generally good as a resort but the amount of building, the scale of it, the amount of space taken and the risk of a lot of empty units is a concern. • don't know I think it is good that you are allowing more residential developments. However, you might have overdone it. With Solaris, Arrabelle, Ritz, 4 Seasons, and other additions, it seems you are flooding the market with high end condos, causing price errosion due to over supply. • don't know I think things are going the wrong way, but I don't see the TOV's role in that. I think VR has decided to become a money making monopoly in town and that will hurt small businesses and eventually lead to only second home owners being able to afford it here. • don't know It seems like there's more politicking going on than actual work, and actual decision making. Doing what is right for the town is not necessarily the path that is taken. • don't know It will be easier to know once all these current projects are completed, i.e. firehouse & Timberridge & parking question • don't know Lets not urbanize Vail. Lets not "MAII" Vail like they did Aspen and Beaver Creek. keep the ambiance of a classic world class mountain resort. no more density. No more, convention centers, no more huge big box buildings. • don't know neither • don't know Not well enough informed - out of town ownership. • don't know Right track for businesses and the ski community. Wrong track for the community. • don't know some bad feeling about parking and town amenities, some good feelings about some upcoming projects (ever vail) Source: RRC Associates Page 15 of 125 6/1/2010 0 -2- 15 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you feel that things in the Town of Vail are going in the right direction, or have pretty seriously gotten off on the wrong track? town direction comment • don't know Some good, some bad. • don't know Some months we seem to be on track and some we don't. • don't know Some things are better, some things are worse. • don't know This question is entirely too vague to answer. • don't know Too big, too exclusive, too fast. Meantime the little guy, maybe trying to remodel a condo is stymied by the permit processes. Sales tax in town drives me down valley to shop. • don't know too many directions to evaluate • don't know Too much politics. The council needs to let the manager do his job. • don't know Vail is a high cost tax district. The public schools aren't remarkable, especially in view of the tax levy. We need to limit suburban spread and keep developement within narrow envelopes if we're to preserve the Eagle Valley. • don't know Visitor capacity is increasing at the western end of the resort. Since the ski area tracks toward the East as you head back to Blue Sky Basin, there will be huge skiier logjams. Once skiiers load up from Ever Vail they will immediately merge with the crowd from Lionshead heading to chair 2 and the 4 to make their way East. Base development needs to be reflected in lift improvements. Vail's reputation for lift lines is already bad enough! • don't know We're not as friendly and fun anymore. Parking is such a problem. Is public housing really what the town is about when it costs $25 to park. • don't know What is the goal? • don't know Where are the new business ideas? Why is Concert Hall Plaza sitting vacant? It really is such an eye sore... and it makes me wonder why we don't have more vitality in the villages than the t- shirt, ski and fur shops... Thank goodness Moe's is over there to give that part of Lionshead some character and true ski town charm! • don't know Wrong direction regarding parking. People who live down valley are not incouraged to come to Vail due to high cost of parking. Who wants to jam a meal down their throats in 2 1/2 hours and then race back to the structure to make sure you are out by 3 hours. $150 to park at Ford Park now is no longer affordable and paying $50 to park on the street is no bargain either. In regards to housing your trying, but I feel that VR and the Town of Vail are holding each other hostage regarding LH parking structure redevelopment and the passing of Ever Vail. Which, by the way, is going to cause more problems regarding parking and housing issues. • don't know Yet to be seen • Giant buildings and high density thru out Vail,Lionshead (eg. Ever Vail) and TimberRidge at 100 feet tall are a big mistake. • Right - encouraging development; wrong - outdoor racks in front of stores look tacky, special events create too much noise, terrible design standards • With a relatively new Town Council it will take time to learn if things are on the right track. The Town Manager and Finance Department have shown that they can meet the challenges of a difficult economy through the budget and management processes. Source: RRC Associates Page 16 of 125 6/1/2010 6 -2- 16 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • year round resident Again, destination guests. When all our focus is geared towards serving property owners who only spend 2 weeks per YEAR in their homes, how could we possibly build a cohesive community? The only sense of community I get within the town is when I walk down Bridge Street with friends /family, seeing the same shops in the same places. But as far as other folks in town... they could be back in Mexico city as far as they care. With vacationers constantly rotating through town, any sense of "community" will be an ethereal goal indeed. • year round resident As much as we'd like to think we're still a small town where everyone knows everyone, it's no longer that way due to down valley influence. • year round resident Attention must be paid to the community and resort as one; not just development • year round resident attitude • year round resident boring not going on here. • year round resident Bring back a bookstore, a general store like the Rucksack in the village and a movie theater that is going to be reasonably priced. • year round resident come together in tough times... • year round resident Community events seem more to cater for wealthier residents /part time residents, not the regular working /living intown residents. • year round resident Community in Vail? I don't want to stay for a another year in Vail because there isn't a community. When this town starts to take care of the people who live in the 81657, than maybe it could get better. As a local, where do I park? What is there to do at night? Where can I afford to eat? What pool and gym is made for me? Oh, Avon and Edwards has that stuff...... Got it! Thanks! • year round resident Concerts are great, bus schedules are great -I love how the town anticipates heavy busloads and sends extra busses. • year round resident council removed and not engaging • year round resident Developing a sense of community in a town where so many homeowners are part time or retired with significant assets is very difficult. Younger families have not been able to afford to settle in many parts of the Town for decades, which is normal for resorts that have grown as Vail has. While turning Vail into a rounded community is a nice goal it may be unrealistic. Maintaining the highest possible guest experience is most likely the best course to ensure a prosperous future. • year round resident Development on a huge scale and deepening chasm between the haves and have -nots. • year round resident Dickens • year round resident Does not have the home town feel of years past. • year round resident Entertaining the thought of closing the elementary school and moving the hospital down valley is destroying our community feel • year round resident Every year, fewer and fewer permanent residents reside in the town. On some on your committees, participants have 4 homes and only live in Vail part -time. I think the town needs to remember that for some residents, Vail IS their home (and only home!!) • year round resident Families continue to migrate out of Vail and the skier experience becomes more problematic unless you are staying in a local resort or accomodation Source: RRC Associates Page 17 of 125 6/1/2010 6 -2- 17 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • year round resident Feels the same as it did 15 years ago. • year round resident funny I was about to say there is no community, but this is a community survey and I've lived and worked in Vail for 14 years. Vail will never have a sense of community that we all think of. Its either part time residents or kids trying something out for a few years. Vail has priced out any "normal" families years ago ... and no one will move their families to a 2 bedroom condo if they had a 4 bedroom home at 1 /3rd the cost somewhere else. I don't know, but I feel like there must be families to build a community. Community is only a governmental distinction for Vail .... not a sense. • year round resident Get rid of the Code Police • year round resident Given the seasonality of the community, it appears they try to stay on track with providing the feel of community with the town meetings, etc. • year round resident Hard economic times help bring community together and focus on priorities • year round resident Have not been here long enough to form a honest opinion. • year round resident hopefully it will improve now that the big projects which were incredibly divisive are now almost done... • year round resident I • year round resident I believe in these difficult economic times people are pulling together to deliver a better product and service in order to keep Vail's leadership position. • year round resident i feel it's gone the wrong way, with the tov and vail resorts not playing nice togehter. i also feel that the town has not helped themselves with the locals that live and work here. As a homeowner, the town is not a friend to the associations and owners... and again, parking.... • year round resident I feel like the sense of community has improved a little due to the fact that people are starting to care more about the environment through recycling programs and more green initiatives. • year round resident I feel more people are living and socializing down valley in the last few years. • year round resident I have lived in town for just over two years (previously in Edwards but working in Vail), and while I feel I have gotten to know more locals I don't think there's a better sense of community. This is in part due to the transient nature of the local population as well as the tourist component of any local activities that take place. • year round resident I have lived in West Vail for the past 4 years and I haven't seen much change in the sense of community, the year round locals who live in Vail seem to be overlooked. • year round resident I have not seen any changes in the Town to focus on building more of a community. I think that the residents' and guests' experiences would be enhanced if Vail had a stronger community. • year round resident I haven't noticed a diffence in the sense of commity. • year round resident I live here for the mountain not the people. The people come and go here with themselves only in mind. • year round resident I think there are less and less young people living in Vail and more part - timers either moving here permanently. This is changing the community. There's also no real meeting place for the community. Source: RRC Associates Page 18 of 125 6/1/2010 6-2-IS TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • year round resident I think we lost Vail Resorts as an equla partner in our community. They have turned into the 800 pound gorilla in the room from my perspective. I think the Town caves in to VR's demands too often. • year round resident I'm a longtime full time resident who understands that I have zero chance of ever owning my own residence in the town of Vail. There are a lot of people like me who work in Vail and are the backbone of the businesses who will receive little to no benefit from the town and resort performing well. It's hard to feel connected to a town when you know that essentially you are just seen as a source labor and the average home owner would rather have you living down valley. • year round resident In the summer there is a sense oc community ( bbq's etc) you need to try to keep that the other 3 seasons • year round resident It shouldn't have, but I think it has because of the large new projects moving forward. • year round resident It is a bit in disarray with all the construction zones, the lights on the cranes aren't that helpful to the night look of vail. • year round resident It seems to me that the percentage of 2nd homeowners continues to increase.As that happens the community sense declines. • year round resident It's still the haves and the have nots....... • year round resident Its now a "corporate town" that is losing it's personality.; No more town race,or BBB and the feeling of being a true local has diminished. • year round resident Like the community picnics. Need more Love your Locals events and specials. • year round resident Local residents, business owners, etc. have been forsaken for the tourist and day skier. • year round resident Long ago, when parking, transportation, and expense were not barriers to daily interactions there was a very high sense of community. Now residents are more strung out, both geographically and socially, it is not as easy to connect here in spontaneous and meaningful ways as it once was. The past two years are no better than the past 10 -15. • year round resident Mainly, I think it is the economy driving working people out of town. But my permanent neighbors have all survived and are still here. • year round resident Majority of locals had already been driven down valley because of costs of housing and services. • year round resident More events taht involve the whole town and the different aspects. • year round resident More involvement /creation from the town and in turn more participation from businesses and citizens in "our own" events. Community races, parties, competitions (silly or serious)festivals etc. I have only heard of crazy events in Vail's past that seemed to have tightened the community then? • year round resident Most of the Vail community I know has moved down valley • year round resident Mostly improved, but the parking situation is still a point of contention. • year round resident Need to work on guest service: Helping our guests, smiling, welcoming them to our town, showing our appreciation to both new and returning guests. • year round resident Nothing has been done in the past two years. Mostly due to the down turn in the ecconomie(sp) Source: RRC Associates Page 19 of 125 6/1/2010 6 -2- 19 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • year round resident Open forums at Donovan Pavilion useful; program is essential not just social. last one was good; State of Town and departmental displays Very GOOD! • year round resident Our complex of 40 town houses only has about 12 all year tenants, the village closes down in the off seasons, altho there's not much there to make you want to go 'into the village' anyway.Anything that was fun forthe locals has been toned right down or replaced with something lame. • year round resident our new large scale buildings lend to an overall impersonal feeling. • year round resident Put a small information booth in the center of the village • year round resident Quit building housing for the people that chose not to work years ago because they figured out how to work the system and our caring policies will take care of them. • year round resident Same as above. Town council are all Real Estate people so they have no incentive to build the things(employee housing and parking)that would make the town better but they would make no money off these deals. • year round resident Same -same thinking begets same -same outcomes. • year round resident See above ... having a diverse population, age -wise and income -wise is less of a "driver" now, and the sense of community gets fragmented into a real "haves" vs "have -nots" dichotomy. • year round resident See previous question. • year round resident Seems like everyone is over all the construction, Vail Resorts is just having its way with everything, Town needs to stand up more • year round resident Seems like it's all for the "resort" NOT for the town /village! • year round resident So many are leaving or want to leave because of the economy. • year round resident So many people don't even live in Vail anymore. Average people can't afford it and the shift is down valley. • year round resident Some people don't like it's growth away from the small Village look. • year round resident stop expanding - that's why we're #3, soon to be 5 or 6 • year round resident The community park picnics were good -but have been cut back -how about one at the Vista Bahn base ?? • year round resident The downturn in the economy has people looking to work together toward solutions. • year round resident The household with less than $150,000 income is left out! • year round resident The newer community found its voice. The "old guard" is losing power- - healthy change. • year round resident The recession brought the tenative economic reality of resort towns into focus. The entire community weems to understand this better and there is a consensus that we need to do everything we can to remain a competitive resort. • year round resident The sense of community has been decreasing for many years. • year round resident The staff and councel need to look at today's issues from the residents side rather than from a government entity. Everyone in the community is cutting their overhead to control costs to live the lifestyle they came to the Vail Valley to enjoy and all government needs to do the same thing. • year round resident The TOV officials should be more receptive to the citizens' input. We do not know who are the police chief and fire chief. In the old days you would meet them in the streets. Source: RRC Associates Page 20 of 125 6/1/2010 6 -2 -20 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • year round resident The Town has done a lot of outreach which seems successful given the large percentage of second homeowners who are hard to connect with • year round resident The town is doing an excellent job of hosting community events and getting the word out. I live in town, but don't work in town so events don't work for my schedule. • year round resident The transiency doesn't lend itself to a sense of community. There aren't many opportunities to feel like we are working together on projects or goals. • year round resident The true sense of community involvement has declined in my opinion. Add to that the true sense of community support has deteriorated as well. The best indicator is the awarding of construction contracts to out of the valley contractors, namely the fire st • year round resident the true vail local, year round -for years and years gets zero respect and no breaks • year round resident The village just needs a better feel - for example - when you walk thru the village it just feels dead - you can always feel the action in the air in Aspen! • year round resident The Walsh banner issue is just another indication of non - community management by a manager that does not live here.; Flooding residential parking so non - residents can park for free and stuff the buses is sticking it to the residents. • year round resident There are fewer people living in Vail so it is hard to get a sense of community. • year round resident There is a closed system here - clique -ish in fact - controlled by council elections (which is little more than a teenage popularity contest). One seemingly unrelated but symbolic solution which I believe will have positive long -term effect: amend our charter to require the election of Mayor and Mayor- ProTem versus the back -room wink - and - handshake. This current system encourages council surrounding the wagons to 'protect' each other from us(!) and hides any authentic debate from public scrutiny. • year round resident There really isn't a community in Vail • year round resident There seems to be less full time residents in Vail. There is always talk of moving the hospital and the elementary school. There are no movie theaters or many other community services and little reasonably priced housing. • year round resident there will always be the naysayers and you have to decide how much credence to give them • year round resident TOV and Vail Resorts will always have a animosity and by Town leting them slide on things such as beds still not built for Arrabelle continues to generate ill will • year round resident Town has been great with community b -b -q's and just asking for input.like this survey • year round resident Town of Vail is in a state of transition creating a space of time of some confusion, concerns etc. Once the plans come further along toward completion, citizens' sense of community should be strengthened. I think the new mountain ski base is a VAST improvement and our guests enjoy the new Slifer fountain! Source: RRC Associates Page 21 of 125 6/1/2010 6 -2 -21 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • year round resident Unfortunately town itself continues to become only for the very wealthy and tourists, while working class locals don't really participate or engage in much. • year round resident Vail became a resort in the late 80s and early 90s when everyone sold out and moved down - valley. • year round resident Vail doesn't feel like a town and I have little reason to go the the central village except to ski and sometimes to dine. • year round resident vail resorts has not been a good partner. i don't know how you ghange that but don't let them bully the town. • year round resident VR corporate interests at odds with community interests. • year round resident VVTCB - some good people • year round resident We are so transient it's hard but pushing caring for the community is important • year round resident We need improvement, but have not seen much. • year round resident We will not get to "1 ". Customer services will suffer the lack of concern for their employees • year round resident what community , its tiny compared to all that Vail encompasses and what they; strive for.; • year round resident What sense of community? Isn't the town still around 90% second homes and seasonal employees? • year round resident with small budgets, community events are too mom /pop. We need to increase our marketing and event budgets • year round resident young families cannot afford to live in Vail, so they are forced down valley. The older residents that have made Vail what is, are passing away, or moving away. • year round resident Zoning fights have passed, we are all working together to try to get "boats to rise" • part time resident ...take a look at Telluride. • part time resident as a part time resident, it remains difficult to 'connect' and get much sense of community • part time resident As the town grows the contraversey of the new buildings etc. becomes more and more divisive. • part time resident As the village grows it loses the personality it once had!! • part time resident Bus drivers and Vail resort guest services play an important part in encouraging community relations. • part time resident Commercialized events, there seems to be a motive for profit behind events or initiatives, • part time resident Continue to try and involve as many people as possible • part time resident Don't know, we are not full time residents of the community. • part time resident during my stays during last year i feel that not much has changed • part time resident Fairly good response to reduced revenue. Not enough focus on the falling rating in Ski magazine. • part time resident Fairly new in town and not full time. I have not really sensed a identifiable single community. It is more like a bunch of communities and it is not clear that the TOV can encompass /control /satisfy them all. • part time resident Feeling thaT vAIL IS MORE INTERESTED IN CONTINUING HIGH END DEVELOPEMENT rather than maintaining the more "simple" down to earth life style Source: RRC Associates Page 22 of 125 6/1/2010 6 -2 -22 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • part time resident From my oldie perspective, gotten worse. TOV is like the Vikings in England. No respect. • part time resident High cost of living in Vail has caused many locals to move down valley. • part time resident Hopefully the TOV City Council has a better attitude towards out of town owners. • part time resident Hosing ambiance for glitz • part time resident i believe most of residents (full and part time) are having a wait and see attitude • part time resident I do think there is too much building which is going to result in a feel of living in a resort rather than a town. • part time resident I don't have much historical information on community relations except for the last two years and it seems to be pretty much the same as 2 years ago. • part time resident I think Vail is trying to grasp a new identity being crafted in Lionshead -- yet hold onto the classic Vail experience of the Village. The goal of our town needs to be consistent despite the differing personalities of the "neighborhoods ". • part time resident I think with the new developments, it caused some people to stay away due to the construction. However, it is an investment which is a good thing. I just question the number of new developments all at one time. • part time resident It just seems like its mostly about what is right for the resrt owners. • part time resident Its been a tough few years for business and tourism. I can see the light at the ennd of the tunnel. • part time resident local people feel squeezed out; they cant afford to park therefore can not enjoy skiing, etc. • part time resident Locals are staying away from the villiages because of cost and drunks. • part time resident more violence. more arrogance • part time resident need stronger leadership to face the problems confronting the town • part time resident Need to better adopt a service, satisfy the customer approach. Stop the us v them attitiude of the locals • part time resident No • part time resident One of the draws to Vail is the small, ski town feel and although I believe the sense of community has stayed the same- I wonder if the increase in all the condo housing will be a little overwhelming for the town causing it to lose some of its "small town feel ". Hope that's not the case! It's a bit overwhelming when you drive into Vail and see these massive structures. • part time resident People aren't living in the town • part time resident petty skirmishs between VA and town • part time resident Rents and prices are already so high the community within the town hasn't lived in the town in many years. Keeping the bus service is beneficial for everyone. • part time resident see above • part time resident So many construction zones destroy the sense of community. I look for this to improve as projects are completed. Source: RRC Associates Page 23 of 125 6/1/2010 6 -2 -23 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • part time resident The old guard which gave Vail a great deal of its "flavor" has or must move to make room for the those who can truly afford a parking space for #200K. Orther elite towns have many problems, Sanabel Island, Fl, Aspen, et al. • part time resident The stresses of the economy, budget pressures and a below average snow season has eroded a sense of community • part time resident There seems to be more concern now that the economy has taken a dive. • part time resident this question is hard to answer unless you live there year round. However, despite TOO many upper end new buildings (instead of buildings being replaced with SOME affordable choices that present themselves nicely), there will be a cohesiveness coming back when Solaris is in operation. That project I believe will be an asset as provides other alternatives to the guests and town. There is a need for a normal grocery experience in core Vail and in Lionshead. The exterior could be dressed up, but to rely on upscale pretend groceries takes away from "sense of community ". Events in town are a huge asset. • part time resident too many changes too quickly • part time resident TOV folks seem less friendly, more cynical, more irritated, and less helpful. • part time resident Town has made visits by eagle county residents impossible because of parking costs. • part time resident Vail is a resort not a town. Nothing wrong with what's happening. If folks want a sense of community they should move to Eagle • part time resident Vail Resorts has blocked some developments proposed by other developers , and that's not good for Vail • part time resident We have gotten over crossroads and Solaris until it opens • part time resident Well if you read the local papers .... way too much bickering. Over the darnest issues. Like parking under Ford park... stupid; • part time resident You can never please everyone, and discussion of different views does not damage the community. • employed /don't live there Certain groups still do not play well together. • employed /don't live there events such as the Teva games have been an asset • employed /don't live there I don't feel like there is very strong "community" in the traditional terms, when you think of a typical town which we are not. I have had a hard time forming friendships as many people are seasonal workers or have been forced to move due to the economy /job market which has left me feeling very much without community. I wonder what our expectations are for "community" since we are a resort, seasonal, a place for second homeowners, etc. Maybe community is unrealistic? • employed /don't live there I don't think there is much of a sense of community in Vail. It's a tourist town that has a very transient worker bse. • employed /don't live there Locals have moved downvalley, you all focus only on tourists anyways. Better involvement with the buisness community needed. • employed /don't live there No • employed /don't live there same Source: RRC Associates Page 24 of 125 6/1/2010 6 -2 -24 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on the sense of community within the Town of Vail? resident type comment • employed /don't live there The sense of community has turned into a sense of bringing more people to town (that we won't give a place to park!). We don't have the old 'local' events, we now have tourist events. Sometimes less is more. Tourism is extremely important but do we have to compromise our community for it? Doesn't that work against trying to accomplish what we call the "Town" of Vail. We don't seem a whole lot like a town, but rather just a big cluster of hotels. • employed /don't live there The Town needs to get over itself and repair the relationship with VR. The Town has created this unnecessary animosity with VR, leading to strife and conflict with the largest employer. The Town's number one interest should be to ensure VR's success. Without it, the Town is nothing. • employed /don't live there The town's relationship with the Recreation District has improved nicely. Excited to see future with these two partners • employed /don't live there Too much us and them! • employed /don't live there Town Council should appear more cohesive and work better as a group. Lead by example. • employed /don't live there we have to consider the locals in addition to the visitors • get mail /don't live /work there Positive comments in publick out number the negative ones 10:1 • get mail /don't live /work there Vail has lost some of it's sense of place and community. It feels like the residents are 2nd homeowners who are here at the same peak times as visitors. Other times feel like a ghost town. • non - resident owner of business Don't stop striving to be the best. • non - resident owner of business Little sense of community due to poor leadership of town council • non - resident owner of business no • non - resident owner of business Prior to the New Vail improvements, we could sense that the area was going nowhere and actually downhill.. • non - resident owner of business The relationship between the TOV & the ski mountain (Vail resorts) is complex, often VR mistakes affect the overall feel of vail & Vice Versa. The parking is one issue that deters locals from Vail. When VR eliminated the low cost for local young children to go to ski school affordably that affected the feel of Vail. Whether or not Valley residents live in Vail, they feel that Vail is their community & regardless of whether someone lives in Vail or Eagle -Vail, everyone in some form or another is an ambassador to Vail. It is necessary to have positive attitudes in order to promote the fantastic area that Vail is. Source: RRC Associates Page 25 of 125 6/1/2010 6 -2 -25 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? resident type comment • year round resident #1: We'll lose skiers as they age if they can't get to the lifts easily and somewhat affordably. Find creative solutions to parking and skier drop off.; #2: The "fire features" are a joke. They increase our carbon footprint and make us look arrogant. Get rid of the flame. • year round resident ; Parking! Parking! Parking! • year round resident "Parking" - it's a chore to have lunch in TOV in winter. Keep it FREE in the summer. Very important. • year round resident 1) A friendlier place when guest and visitors come to Vail.; 2) Less police and more parking. • year round resident 1. Be more sensitive to the parking problems; 2. Implement a little more noise control, Lionshead is a real headache with the constant outdoor music. • year round resident 1. Install an escalator at the transportation center.; 2. Move forward with parking at Ford Park • year round resident 1. Parking availability and keeping it affordable.; • year round resident Added parking a necesity (1) and guests and LOCALS should not be charged for parking on north frontage road just so they can take the bus (2) • year round resident Address parking - reward people for carpooling. I have friends that come up nearly every week in separate cars that could be incentivized, either through discounted parking or free lunch /drink - then market it. Make VR share the cost of advertising this incentive. Also, continue to work with VR on addressing the parking issues. • year round resident ADDRESS THE PARKING ISSUE!!!!! • year round resident Adjust bus schedules and routes to accomodate special events and transport people from the frontage roads to the ski lifts more efficiently. When the TOV promotes events they should be fun events that bring people to the TOV that have money to spend not free concerts that bring younger people from the front range that cause problems and do not spend money while local residents become disenchanted with the events.; Case: Why would the TOV promote a free concert at Ford park to draw college age kids to Vail who don't have the money to dine or spend the night without putting 6 people in a hotel room but on summer nights have concerts at Ford Park and charge local residents to park at Ford Park to use the softball fields. If that is the plan than make the Golf course and East Vail buses stop at Ford park on the way to and from the Transportation center. • year round resident Agree on retail hours for consistency - high season and off season could be different, but stores agree on times and stick to it • year round resident All retail employees learn common courtesy • year round resident Apparently guests want something significant to be done about parking closer than the Frontage Road to our amenities and activities. That's worth a more serious look. • year round resident Approve Ever Vail so we can have another ski portal, parking structure and more employee housing in town, so that workers can fill the restaurants and bars in off -peak times. • year round resident as everyone knows, parking • year round resident Attitude Source: RRC Associates Page 26 of 125 6/1/2010 6 -2 -26 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident Bathrooms at both information booths, better place for people to stop easily at info booth, relocate info booth. Give warning not ticket and no $100 fines for boots on cars. • year round resident Be more proactive with the bus system to the outer parts of Vail. • year round resident Believe town is in desperate need of a WORLD CLASS Recreation Center perhaps along the lines of those in outstanding European resorts. Could go a long way in making us more attractive to visitors as well as local. • year round resident Better bus service at night. Stop being such watch dogs at the free concerts just to bust a person who can't afford a $5 beer. Stop giving out parking tickets for private property; stick to the Town owned area. Keep free after 3; gets people in town for dinner. • year round resident better less expensive parking, better access to lifts from parking areas or drop off points • year round resident better nightlife • year round resident Better on street signage for casual bikers between East Vail and West Vail. (something painted on the street ?); Some way to differentiate parking levels in the garages. Different colors? The same animal painted every few feet? • year round resident better parking and easier drop off for skiing. • year round resident better parking arrangements; more community volunteers • year round resident Better parking facilities • year round resident Better parking more information people • year round resident Better parking options. • year round resident Better parking situation. • year round resident Better parking solutions -- outrageous to have to pay to park for 1 -3 hour for non - skiers. It discourages one from going into town.; Encourage a better mix of retail venues. • year round resident Better parking, cheaper parking, don't really know other wise as I've never been a guest. • year round resident Better parking, less paid parking • year round resident better parking, lower cost • year round resident better parking; more opportunities for families • year round resident Better signage.; Better wayfinding signage for parking.; Better retail offerings. • year round resident Bring back the late night eco • year round resident bring back those attitude classes on how to interact teach people about how to bring good humor at the hotels restaurants and life in general use the ski pass and a comedy preacher o i mean teacher so that it shows what you look like to others on the side lines and o yeah people do watch that say no to them and they r clueless as to y • year round resident Build a stronger community. If Vail as a year -round community built a stronger identity, I think that guests' experiences would be enhanced. I think that we can set an example for a strong united community that they could take back to their permanent residences. • year round resident Call off the cops. We need attitudes of "may I help you" not "Let me destroy your life or finances" The cops that were the bullies on the playground need to go elsewhere like Chicago.; More little activities on the street.; Encourage VRI to be sincerely interested in the town ... they seem to only give lip service and false promises • year round resident Cheap or free parking and enough of it. Source: RRC Associates Page 27 of 125 6/1/2010 6 -2 -27 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident Clean the steps to the parking structures better.; Serve Cookies like Beaver Creek. • year round resident Clearer signage on Frontage Rd for locations for parking; mini bus ransport from Frontage Rd to ski portals - VR PAYS • year round resident Come up with more interim solutions to the parking issue. Why not make those who park on the frontage road be required to pay a fee (say $5), but include shuttle service for them to the slopes. Nothing looks more ridiculous in a "World Class Resort" then a customer schlepping down the frontage road in ski boots carrying skies. That is not a good experience. (2) There are not enough greeters as key entry points, but there are ticket writers. • year round resident Communicate the importance of the environment, create a space for art shows, speaker series, etc. • year round resident Concentrate on the destination tourist and stop spending money to accommodate the person that just wants freebies. • year round resident Continue to foster guest services including all employees both full time and seasonal • year round resident continue with the excellent bus service throughout the town of vail. I know that parking is always a big issue so figuring out how to have more outlying parking and transporting those people would be a major improvement. • year round resident Convenient and free parking for people who want to take a 2 hour break from work to go skiing.; Good indoor concert venue (Dobson is not one, 8150 was) • year round resident Create parking at Ford park, the frontage rd. parking is a bad experience, and dangerous. I have driven through it for many yrs. Is it going to take a fatality to end this. ?? Why should CDOT's roads be parking lot week after week ?? • year round resident Customer service suffers when empolyee feels that they are not being treated fairly and with respect. I have heard this sentiment over and over from employees of both the large businesses and small alike. We are treated like we are disposable and as such we treat our customers the same way. • year round resident Deal with the parking issue, for both tourists and locals. • year round resident Develop a better place for dropping off kids and skiers at the Golden Peak ski school. On busy days it is impossible to travel to homes on the golfcourse on Vail Valley Drive due to traffic backups. All of those idling cars can't be good for air quality either. • year round resident Develop a facility to accommodate the needs of guests who might desire an off - mountain recreational option (I.E. rec center). • year round resident Do not overcharge excessively for hotel nights but except for a few key days in peak season. • year round resident Don't charge for parking • year round resident don't give parking tickets to guest when the signs are so confusing • year round resident drop off parking not in parking structure. • year round resident drop the attitude • year round resident Easy Parking and don't change names of areas(Lionshead for example)that have been in existence for a long time. This just confuses everyone • year round resident Employee training on good customer service. Source: RRC Associates Page 28 of 125 6/1/2010 6 -2 -28 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident Enable a sense of place. There remains - after all these years, meetings, consultants, money, platitudes, and grand standing - no genuine draw for a critical mass of individuals to couple up, start families, and remain here. Without such a critical mass of population that has a vested interest in its own future, TOV's will always be fleeting and in control of - again - the same cast of characters and their designated successors. The concept of 'workforce housing' stigmatizes the middle class who does the'doing' as a subservient sub - class. Not exactly something to aspire to - do you think? ; ; Purge every existing committee, board. The current model was based on control by the development /real estate cohort - the familiar names. • year round resident Enhance pedestrian signage. Continue and enhance the use of Community Hosts. • year round resident Entrance to town, parking, and skier drop off • year round resident Finally do something about the parking problem. I have lived here for 35 years, and every one of those years, parking has been identified as a top priority. Yet, in 35 years, no council has effectively solved the problem. • year round resident Find the things and ways to be more inviting not more regulated. Create a parking pass that covers every parking option. Do away with the tiered access and pricing. Bring the guest closer to the community by what ever means available. • year round resident Fix parking during peak times. Improve aging facilities such as the Vail Golf Club. • year round resident Fix the Frontage Road parking mess. • year round resident Fix the parking -- parking needs to be available on an affordable basis, whether a bus is required or not. This is why locals cannot ski in Vail. • year round resident Fix the parking problem. Maybe have create a better park and ride system. • year round resident Forget guests... Local love? • year round resident Free cookies like @ Beaver Creek! Or if not cookies, then something else. It'd also be nice to see the Transportation Center with a fresh coat of paint inside and out... it's rather dingy and boring. • year round resident Free or easier parking, especially CO or front range guests • year round resident Gentle reminders to our locals that we exist, in part, for the sake of our guests. Hospitality needs to be a way of life, not something we do on an occasion or at our convenience. • year round resident Get rid of "premier parking" and keep Eagle county rates for parking. Keep "free after 3:00 ". • year round resident Get rid of that expensive next bus system it is never accurate. ; ; Get rid of 1/2 the t -shirt shops. We have lost our uniqueness in the village.. • year round resident GET RID OF THE $65 PARKING • year round resident Get rid of the Code Police. Every time you give a guest a ticket, you are asking them not to return to Vail • year round resident Get rid of the snobbery that the downvalley residents are causing Vail's problems. There is a reason residents moved down valley. If we all pulled together maybe Vail could improve. Stop blaming everyone else! • year round resident Give a little more direction, maybe better walking maps and include all local businesses • year round resident greater visibility of TOV guest service people! Volunteers need id Source: RRC Associates Page 29 of 125 6/1/2010 6 -2 -29 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident Guest and Local - seriously need to improve access to the mountain. It is a huge hurdle to get kids and equip to mtn EVEN if you know what you are doing. Parking on frontage wouldn't be such an issue if the buses took you to the mtn and not to the structure. • year round resident Guest experience: letting groups like VCBA put on customer service training is insufficient. The Town, in conjunction with Vail Resorts should spearhead guest training and not just for managers as the training does not trickle down to front line employees. 2) Enhancing facilities that promote group /conference business is essential to developing a year round community. • year round resident Guests love vail... • year round resident Have a movie theatre in Vail. ; Open up more parking and charge less for parking • year round resident Have better restaurants and ones that are a little more affordable!! • year round resident have more of a "local" rather than a "corporate" feel. Other ski towns that have a better local feel include Breckenridge, CO; Park City, UT, etc. Have more local cafes and shops throughout all three Vail exits. Get rid of places like Taco Bell and McDonalds and replace with more unique places; build up Sim's Market in East Vail with some cool restaurants and at least a cafe. • year round resident Have some breakfast places open early during the winter season... No pool outdoor or indoors in Vail likewise we spent 14M on a building which has limited use. • year round resident have some sort of electric powered golf carts at the lower exit of the village parking garage to offer a ride to the vista bahn plaza for elderly folks, who find it difficult to walk up bridge street in ski boots and carrying ski gears. This should be complimentary. • year round resident I like Aspen's "one warning" parking ticket program, I think it is fair to visitors who are innocently mistaken, and fair to those who know better, who should pay tickets. I also think that all TOV staff and employees should be charged, as my staff is, with knowing how to give directions and "tips" for weekly specials /events /fun stuff to do. Visitors like to talk to us. All of us. • year round resident I think that the aesthetics of our town are very important because we want to make an impression upon our visitors. The flags that are hanging at the roundabouts at the West Vail exit were disappointing this year. They look like someone got the graphics off of a basic clip art program (snowmen, etc.) and appeared to be a waste of money. • year round resident I think that we need to worry more about improving the local experience. If your locals are happy your guests will be also. I think that there isn't enough focus about trying to keep the people that actually live here and love Vail happy. Its like noone cares that without locals nothing else would even be possible. • year round resident i think there should be more family friendly restaurants and better quality restaurants in general. it would be great if the bus system was expanded throughout the year, e.i.: summer, late night hours. • year round resident I think you already take care of that. You have a great mountain good restaurants, shopping. I think its up to the people to take care of the rest.; How about a club music, dancing more affordable entertainment. Source: RRC Associates Page 30 of 125 6/1/2010 6 -2 -30 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident I'm not a guest, I live here. So I do not know what a guest wants more of or less of. I believe that opening up the vail library has been nice for vistors and others working down valley.; What I've heard from vistors, is that there is NO, I mean NO recycling in the condo's that they are renting or the other lodging ... and they are used to it from the east coast ... this is truely said, that recycling is not an option for guest for where they are living while here.; • year round resident If we don't have more parking then try to arrange some more pick up points along the road; More friendly Town staff • year round resident Improve bus operations and schedules to accomidate skiers using the bus system from West Vail and East Vail. The bus is often way too full in the mornings. Creates a terrible first impression for guests.; ; Improve summer activities on the mountain. Create better mountain bike trails, hiking, maybe zip line or other activities. • year round resident Improve parking • year round resident Improve Parking • year round resident Improve parking and create a more enticing environment for families and day skiers by easy access, better amenities and a more open attractive community -- you come to the parking structure -- how is that a welcoming place to be -- you have to park miles away and there little or no facilites that are affordable for alternatives for families, young adults or the elderly. the world is changing and Vail is not changing with it -- it is getting older. • year round resident Improve parking and reward /promote local small business more. It is those businesses that solidify the guests unique Vail experience more than the Starbucks we see in every city in the world. • year round resident Improve parking facilities; • year round resident Improve parking facilities; Allow frontage road parking before the parking structures are full • year round resident Improve parking! • year round resident Improve parking. • year round resident improve parking; reduce parking fees • year round resident Improve parking - hopefully construction workers wont take up all the spaces this summer! • year round resident Improve the conectivity /to town and down valley • year round resident Improve the on- street parking experience. • year round resident Improve the parking and limit the number of skiiers on the mountains. Reconsider the scale of development. • year round resident Improve the parking issues • year round resident improve the parking situation • year round resident Improve the winter parking situation. • year round resident improved guest and local parking; bus schedule change and free parking are not coordinated • year round resident Improved shuttle from Frontage Road and outlying parking; Improve communication of all that is happening in Vail so locals and guests are encouraged to particpate • year round resident Improved street signs that are on skinny vertical posts; Insist on Info Centers being well staffed and professional; • year round resident Improvement in parking accessibility, some areas of overnight parking in the parking structures. Or some type of credit or discount for parking / overnight parking for hotel guest, when the hotels parking is all used up. Source: RRC Associates Page 31 of 125 6/1/2010 6 -2 -31 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident Increase parking (obviously) & increase parking. • year round resident indoor /outdoor ski jumping. health center. water park. Alpine slide. kids zoo. zipline wakeboarding. we need things for young people and young families. • year round resident It is extremely hard for tourists to find there way to Golden Peak or any of the ski "hubs ". Why don't you make it easier to get around town by improving signage ? ? ? ?? • year round resident Keep the parking structures cleaner. • year round resident Keep the police from being a military/ DUI task force. • year round resident Less front range day skiers on the mountain • year round resident limit construction, parking • year round resident Lionshead Ski drop off and pickup area. Too much congestion to have buses, vendors, and passenger cars converge in the same area at the same times. • year round resident Local merchant staff seem to be less friendly. Not to be taken as politically incorrect, but many of the foreign staff don't seem to smile and make people feel welcome. • year round resident Lower parking rates to a more reasonable amount ($19 ?); Better signage and directories for drivers. • year round resident Lower the parking rates for people who are NOT skiing. • year round resident Make construction employees commute to work on ECO. • year round resident make it easier and less cumbersome to get city approvals for minor /major renovations and /or new construction. • year round resident make it easier /less expensive to get to the mountain • year round resident Make it more affordable for everyone. There are a lot less families that are going to make the money for a Vail Vacation instead of a Jersey Shore Vacation. ; ; Parking.... • year round resident Make it more kid friendly - perhaps Solaris will help that issue. The parks are nice but teenagers need something to do. • year round resident make less expensive parking • year round resident make parking easier in the winter • year round resident Make parking less disruptive and cheaper for guests. • year round resident make Vail resorts build some more parking, there is more frontage rd. parking every yr. VR isn't going to done anything as long they can get by for free. Someone is going to get run over, and look at the lost revenue every wkend, with the frontage rd parking. • year round resident MORE ACTIVITIES IN VAIL AND LIONSHEAD • year round resident more affordable lodging and food options, maybe lower the resort tax. • year round resident More affordable parking • year round resident more cultural events • year round resident More diverse, unique retail; more variety in leisure -time offerings; better, less expensive restaurants; safer pedestrian connection between Frontage Road parking and village core. • year round resident More free parking and more free parking. • year round resident More hosts ; Better facilities for information centers; More coordinated effort in the community • year round resident More local free bus service to the Village; East Vail transportation in winter is great and much appreciated. • year round resident More marketing and events. • year round resident more parking Source: RRC Associates Page 32 of 125 6/1/2010 6 -2 -32 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident More parking - Ford Park can serve both skier and event needs. Also, an escalator at the parking structures would be a simple but huge improvement. • year round resident More parking availability. Side road access to Avon. Wen the freeway shuts down, you're stuck. • year round resident More parking, lower prices and make it easier to get into town • year round resident More public facilities such as public restrooms and information booths /kiosks. • year round resident More public parking. • year round resident More spacee in garages for shoppers and lunch goers.; More hosts around town to get folks to slopes. • year round resident More Summer activites for families, kids park(Lionshead), entertainment. • year round resident More varied shopping than just restaurants and high end boutiques • year round resident Not enough going on during the off hours - 4 -8pm. • year round resident Obviously parking is huge with the guest parking and walking it with boots for miles. • year round resident Offer better parking and true door to door skier drop off close to the lifts not in the parking structure. • year round resident offer more free parking and run shuttle busses directly to and from the free parking. Why not allow free parking all week along the N frontage rd across from safeway instead of just weekends. that is the no 1 complaint i hear about vail- parking • year round resident on the days that the guest parks on the frontage road, provide a ride to the lifts. 2nd a better e -mail blast when roads are bad or close similar to Sunmmit county alert • year round resident parking • year round resident PARKING • year round resident Parking • year round resident parking • year round resident parking • year round resident parking and better bus sevice • year round resident Parking and community facilities; We need a rec center • year round resident parking and guest service agents at the mountain • year round resident Parking and parking • year round resident Parking and Parking. It is free to park in Beaver Creek • year round resident Parking capacity in safe lots vs.frontage roads. • year round resident Parking ease and exspence at least a few more park and ride spots. • year round resident Parking improvements; ; Help promote and foster a health and wellness economy • year round resident Parking in Vail Village or Lionshead at a nominal fee • year round resident Parking is one of the issues that needs o be watched closely both in terms of its availability and cost • year round resident Parking issues. • year round resident parking needs to improve. stop with the construction. • year round resident Parking on the frontage road is a real disaster waiting to happen • year round resident Parking related issues for guests and direct marketing from TOV. • year round resident PARKING!!! and signage as to when it is OK to park on the frontage road. In addition an attempt was made to "piggie back" additional busses on days when bus stops were passed over time and time again. i.e. east vail route. but it still need improvement. • year round resident Parking, affordable places to eat with your kids Source: RRC Associates Page 33 of 125 6/1/2010 6 -2 -33 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident parking, more amenities- music venue, rec center, conference center • year round resident parking, more transportation from Denver (bus, train, carpool) • year round resident Parking, parking • year round resident parking, parking, and more parking. This issue has gotten to be as bad as the housing issues has been in past years. • year round resident parking, parking, parking, parking, parking • year round resident PARKING, PARKING, PARKING. Treat LOCALS like GUESTS every once in a while! • year round resident Parking. Parking. Parking. Parking! • year round resident Parking... always an issue. Also, I hear lots of people complain about regular community services eg; lack of grocery store. • year round resident Parking... more & less expense • year round resident Parking; • year round resident Parking; Transportation • year round resident Parking -must be more accessible. • year round resident Perhaps offer a town guide (if you don't already do) for restaurants and businesses. • year round resident Pricing for most attractions is astronomical, and the town can't do much about that ... improve close in, economical parking...; ; Solaris will add back in some recreational attributes that we've been sorely lacking, like movies and other night -time activities • year round resident Produce more housing in Vail that is affordable for locals so that the feel of the town is more legitimate. • year round resident Promote summer business, mountain biking destination? Need beginner trails. • year round resident Provide adequate parking and improve the arrival experience • year round resident provide ample and affordable parking options to make them feel welcome • year round resident provide better parking options in the winter (if possible); ; • year round resident Provide better parking options to street parking. • year round resident Provide for close -in skier drop -off in both Village and Lionshead in winter. Additional activities in summer: miniature golf, other family activities; work with Vail Resorts to make gondola cheaper in summer. • year round resident Provide more parking • year round resident Providing or developing adequate parking with reasonable pricing for true locals.; Helping businesses provide activities at night other than dining and bars. • year round resident quit allowing parking on the frontage road! when the structures are full, no more skiers that day. ; More events in town. Last 4 weeks of the ski season should be a festival every day -- walk around with your beer, listen to music, etc... • year round resident Reach around the community to get ideas about parking. ; Lighten up on trafic tickets, especially parking. Give the guest a note explaining the problem. Put his plates in the computer, he gets a ticket next time. • year round resident recyle bins should be very accessible in the Village and parking structures. • year round resident Reduce parking on the frontage road which is taken by day skiers who do not bring any revenue to the TOV and it gives a bad image to our destination guests • year round resident Residents need to be reminded that tourists are NOT the emeny! • year round resident Resolve parking issues locals and guests Source: RRC Associates Page 34 of 125 6/1/2010 6 -2 -34 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident running shuttles like BC does for parking. Go back to the old parking rates. • year round resident Seamless environmental initiatives like mandatory recycling in hotels (people WANT to recycle) and more public maps throughout vail village. • year round resident see above • year round resident See above • year round resident Serving up complimentary cookies at some point in the day to the guests? Beaver Creek does it well. • year round resident skier drop off in Lionshead - NEEDs to be at the half circle by the bus stop. Even now you have changed it back to the parking structure every weekend there are cars dropping people off.... go with the natural flow; ; buses /shuttles for skier parking on the road • year round resident Small, quality ski lodges for the middle /upper classes instead of huge high - end developments catering only to the uber -rich. • year round resident Some of the bus drivers are just jerks to people on the bus.. hey guess what bus driver. these people don't live here, don't know the bus schedule, so when they ask you a question about it you don't have to be rude. Remember we live in a tourist community!! • year round resident Start hiring older people.Retires,50, 60, 70, 80 even 90 year olds. • year round resident Start thinking about the people that can afford Vail and quit; catering to the vocal group that wants discounted prices or; free. Vail should be a first class resort. • year round resident Stop catering to those who want everything free • year round resident Stop charging for parking. I would find it hard to believe the structures have not paid for themselves a thousand times over. • year round resident stop free parking on the frontage road; stop catering to vail resorts • year round resident Stop frontage road parking. • year round resident Stop generating all your revenue from parking! Isn't there another way? Maybe plant less flowers in the summer, or don't put as many christmas tree lights up in the winter. Let your guests come here without worrying about these things! You are losing future community member everytime someone pays 30$ for 6 hours of parking. • year round resident Take care of the people who take care of the people. This high -rise housing obsession is unhealthy for humans and such an living environment, even seasonally, results in service levels consistent with cramped living conditions regardless of how shiny new the structures appear. • year round resident Take over frontage roads and do blvd. parking scenerio at VR's expense. • year round resident The 'what's going on signs" around the town are great ... good not only for the tourists but also the locals. • year round resident the greeters are wonderful -- but perhaps the TOV can work to ease parking (including ticketing cars in the structure who park in multiple spaces - a continuing issue) and not being so bureaucratic ... we must rely on a quality guest experience to ensure we all continue to have a great life here. • year round resident The little things at Beaver Creek and Utah resorts, they offer the cookies at the end of the day, something to thank you for coming. Parking is a difficult and expensive thing around here. • year round resident the parking on the frontage road Source: RRC Associates Page 35 of 125 6/1/2010 6 -2 -35 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • year round resident The town needs to make parking rates less complicated. The short term parking doesn't make any sense and is typically empty when cars are on the frontage road. • year round resident The traffic snarl at Golden Peak at certain times is complained about and a couple of the female code enforcement officers need to treat the guests as such • year round resident There is too much emphasis and worry about guest experience and not enough about resident experience. • year round resident There needs to be a performing arts center of some kind, like the Vilar Center in Beaver Creek. Perhaps in the old Cascade theatere /CMC? • year round resident Town of Vail bus drivers could be more courteous. • year round resident Two much sinieg at the parking yellow bords confuse gest • year round resident understand that the tov is in the ski business; ; participate in training all tov employees in guest service; ; • year round resident we need more live music and of course better parking situations • year round resident Weekend & busy days are a mess in the mornings at the parking structures - people u- turning, slamming on breaks, trying to get to a close space when the structures fill up- could use the lighted signs to give guests a heads up before they get to the entrance of a closed parking structure. Police should be out there directing traffic and helping guests rather than sitting in their vehicles waiting to ticket someone. • year round resident Work on parking,Parking and Parking - need to be affordable for locals and workers as wll as out of towners. • part time resident 1) Facilitate improved day skier drop -off. It would be nice if there was an area that was VERY CLOSE to a chair lift that would allow a driver to allow passengers a very short walk to the mountain.; 2) Go ahead with the Ever Vail parking structure. Once completed the Lions Head structure could be demolished or redeveloped which ultimately would increase capacity greatly. At that point all parking on the access road could be eliminated which would give the town a much cleaner appearance. Please leave the Ford Park area alone! • part time resident 1) Parking is definitely a problem • part time resident 1)More polite parking official's attitudes.; 2) • part time resident 1. Employees that are fresh. Tourist make their jobs..treat them each as glad to see them.; 2. Stores with cleaner floors /carpets should be out. • part time resident 1. Available, affordable parking; 2. Better, more accessible skier drop -offs • part time resident 1. charge for parking on the south frontage road so people will take the bus or car pool; 2. care more about the citizens • part time resident 1. Parking. Lots, structures (consider the BC system); 2. Other recreation /exercise options (swimming, fitness); 3. Senior Center (looks like the closest is Leadville); ; This all takes money for construction and maintenance. Grants are available for senior facilities.; ; • part time resident 1. Retail mix is either high end super expensive, or tacky tshirts. Middle range stores and restaurants -- affordable but not junky - -are needed. 2. Remind people on the village streets that when they talk /shout loudly late at night and early in the morning, they disturb the hotel and condo visitors in all the nearby buildings. Ditto trucks and snow plows beeping when they back up repeatedly. 3. A small grocery - -a real one, not the ridiculous village market - -is sorely needed in the village. (Retail mix along the lines of a 7/11, not imported Irish butter and shitake mushrooms!) Source: RRC Associates Page 36 of 125 6/1/2010 6 -2 -36 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • part time resident a) improve the accessibility of golden peak and vail village mountain bases; b) have more directional signs in town to popular stores or restaurants. • part time resident Add more buses at peak times. • part time resident Add side walk and lights on Vail Valley Drive toward the golf course • part time resident Additional parking structure. • part time resident Already a good experience. The biggest thing I hear about is high prices on everything. • part time resident Answer questions promptly when asked. Although we are property owners, there are times when we need information regarding ski school class timing -my most recent issue- and no one seems to know the answer to questions which I know must have answers or it takes days for someone to get back to me about things that I know are not complicated. • part time resident as above parking needs to be cheaper • part time resident Better marketing of winter and summer events. • part time resident better parking • part time resident better parking options. more public art • part time resident Better parking, cheaper parking for tax payers • part time resident Better parking, e.g. public or residence parking at Golden Peak • part time resident Better parking. • part time resident Better parking. Buses that are crammed with 75 skiers in the morning. It really made me angry a few weekend mornings with the bus driver tried to "break the record" of the number of passengers on the bus. It was very uncomfortable and UNSAFE. • part time resident Better Parking. Close the bars that are over serving. A family can not wander in town after 6PM without the possibility of being confronted by drugs or Alcohol users. • part time resident better parking. free remote parking lots. • part time resident Better signage on how to drive and walk around town. TOV bus drivers could be more helpful. Call out names of stops, be nicer and more helpful in describing how to go from TOV bus to intown bus and how it works. • part time resident Better skier drop -off locations. • part time resident Better skier drop -off option, free parking option (like Beaver Creek). • part time resident biggest problem is resolve 1 -70 issue - -, traffic getting there & coming back • part time resident Bring back a sense of "town" with bars (like the Slope) and more mom and pop feeling stores • part time resident Bring back the small or boutique type stores rather than all the t -shirt shops! • part time resident Bring more retailers and restaurants with reasonable prices. More choices for today's economic situation. Figure out how to attract businesses that fit this bill. • part time resident Build another pedestrian crossover of 1 -70 for the EverVail Developement. • part time resident Build more parking and lower the cost of parking • part time resident Bus driver etiquette classes. Many seem to be more rude than in previous years. They are an integral part of the guest experience. • part time resident Bus Service during the busy times and the shoulder seasons • part time resident Bus service to Beaver Creek.This winter that party bus was horrible. • part time resident Business owners could provide better customer service with a friendly attitude. • part time resident cleaning and maintenance of public restrooms could be much improved; better parking situation Source: RRC Associates Page 37 of 125 6/1/2010 6 -2 -37 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • part time resident conferance center; indoor srts center like the vilars • part time resident consider night skiing on one section of mountain, perhaps the western end with gondola access, e.g., Born Free, Simba, etc. Since TOV doesn't run mountain, requires co- opting Vail Resorts. • part time resident Continue to keep the town clean, continue to provide great customer service. • part time resident cost and availability of parking • part time resident cover the freeway; implement evervail; remove dead pines • part time resident Crack down on excessive partying and noise in the village. make more reasonable parking available for local property owners who don't have parking at their own building, eg Mountain Haus. • part time resident Decent ski parking at reasonable rates. • part time resident Do not cut back on bus service. Provide more options for teens and pre- teens to gather. (There used to be an arcade in the lower level of the old Vail Resorts bldg at the gondola.) Provide more options as well for non - skiers. • part time resident don't get in our pockets all the time • part time resident Ensure the pedestrian experience is safe and pleasant, and also encourage local businesses to provide for all financial levels of participation (i.e., cheaper good food as well as high end dining venues). • part time resident Exert some control in town over children on bikes and skate boards. Otherwise things are quite pleasant. • part time resident Expand bus service.; Expand family style restaurants.; Add a movie theater • part time resident Expand parking and TOV bus service especially to East and West Vail. • part time resident For me, the one thing that keeps Vail from perfection is the noise from I- 70. I've read of a plan to re -route the road through the mountain, but assume the cost has been deemed prohibitive. I would think there would be much less expensive alternatives, such as burying the road underground at its current location and covering the cost by developing the surface area that would be freed up. • part time resident Free parking for Vail Resort's Community Guest Services(CGS). Allow Vail Resort's the ability to put up signs in the base areas. • part time resident Free parking with a shuttle to the slopes • part time resident Get rid of the stinky loud buses and replace them with something that's quieter and less foul. Electric? Gas? • part time resident Good affordable restaurants • part time resident Guest parking • part time resident Guest services are right on track. Can not think of any improvements that need to be made. Maybe affordable parking, even a reduced fee for "four in a car ". • part time resident Have a better wifi system or not tell everyone you have one. • part time resident I am a part time owner in East Vail, so I can not view Vail as a guest. • part time resident I am assuming with all the new buldings, this was all done to lure and out - of- state, out -of- the - country visitors. Time to back track and have more feeling for the locals. • part time resident I don't know. I really think the experience for a guest is a great one... so keep doing what you're doing. Source: RRC Associates Page 38 of 125 6/1/2010 6 -2 -38 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • part time resident I have worked as a community host this year. Great experience and great for our guests showing we care about them. Parking is of course one of the things I was asked about. Where can we park for less. Maybe a concept of parking shuttles for folks who park on the road. Perhaps like the shuttles as amusement parks, could be tug concepts with several cars which people could sit in. Not necessary to be covered. • part time resident I hear the biggest complaint is the cost of parking during the ski season • part time resident I think its great as is, however, cost of parking is totally outrageous • part time resident I think the guest experience is still wonderful • part time resident I think the town does a fabulous job of decorating in the winter and flowers in the summer. I think that makes guest feel welcome and in an upbeat vacation atmosphere. Not sure what more the town could do. I do think a good convention center would attract more people, but then bring additional logistical problems • part time resident I'm a homeowner, but a lot of people during the winter ski season have been complaining about parking. if they are paying almost $100,00 for a lift ticket ,plus what they spend once they are up on the mountain we need to resolve that problem. • part time resident 1 -70 needs dressing up. Signage is dated around interchanges and pedestrian bridge is an eyesore, could use a "facelift." • part time resident Improve bus service frequency. Grand Traverse location for instance is seeing higher demand. I think this is because higher parking fees are driving more visitors to park offsite and use the bus service. Not necessarily a bad thing as long as residents do not take a backseat to visitors. • part time resident Improve lionshead parking structure and bus stop area. More lower priced eating options in village and lionshead. • part time resident Improve parking • part time resident Improve parking availability and cost. Offer lower cost but nice dining experiences • part time resident Improve parking for skiers. $25 a day to park in the garages in Vail is too high. • part time resident Improve the bus system. Living in West Vail, with 30 minute increments for pick up leaves the buses extremely crowded. As an adult, I can live with it. But I have two small kids (ages 4 and 6) that we also need to pack into the bus. Sometimes they are standing with us, other times, they are left in a spot on the bus that I cannot be with them. There has to be a better way to take advantage of the transportation around town that doesn't leave you fighting for space EVERY trip. • part time resident Improve the mix of businesses in the core area. There is little energy, especially during the non -peak winter months. • part time resident Improve the parking situation - means expanded parking areas.; ; • part time resident Improve the transportation to Vail. Reduce lift tickets for those that do not want an Epic pass. • part time resident Improve travel to /from Denver. • part time resident Improved Wifi and cheaper parking • part time resident Increase lift capacity from base; Provide more summer activities • part time resident Increased parking or suttle parking like beaver creek with bus to lifts.; Outlaw drinking while on ski slopes. Ski Patrol told us it was legal and they could not stop it.; Source: RRC Associates Page 39 of 125 6/1/2010 6 -2 -39 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • part time resident Invite City Market back into town so those with condos do not also need to drive, as the short term driving is very polluting. • part time resident It is always difficult to seperate Vail Resorts and the many independent businesses from the TOV. I think the Town operates effectively • part time resident Keep parking structure free until buses to the Golf Course start to run on winter schedule in December.; ; • part time resident Keep service level high. • part time resident Keep the citizens happier, place a greater emphasis on bed taxes, use taxes, etc. to keep the financial impact to year round residents down. • part time resident Lean on Vail Resorts to lower lift ticket $$$; Get the developers to finish and leave with their mess • part time resident Let people park for that past ski area ambience. Stop taking over all the old stuff and building mansion condos that most people can't afford and that block the view for us peons. • part time resident Lower costs for on mountain food and have more cost effective entertainment for youth • part time resident Lower instead of raise the price of ski tickets. (Does the town have any impact on this ?)Parking rates are exorbitant. Enough to discourage any guests from the area. • part time resident Lower the cost of parking in the parking garages • part time resident Make it easier for skiers to get to the lifts (parking, drop -off, lodge to change boots etc • part time resident Make it more affordable. Offer more variety to the town. The rents are so high there are very few retailers, restauranteurs that can afford to stay afloat. Go to Whistler. The town is fabulous! Why is that? • part time resident Many guests are destination visitors and likely don't need a car; however, the resort has reached out to day visitors who some days overwhelm the available parking. I don't think is's necessary for the local police to be so hostile to them and should be prepared to offer help, especially families who must schlep all the gear for children and themselves to the slopes. The police are earning a very negative reputation and this reflects on the town and the resort. • part time resident mitigation of road noise in East Vail • part time resident More convenient parking during the ski season • part time resident More family activities • part time resident More frequent bus service when season starts rather than wait for Christmas; Alternately, provide less expensive parking • part time resident More information and tips available to visitors, mnore "free entertainment, especially for families and, perhaps, a few lower cost options • part time resident More options for lower cost dining and lodging. • part time resident More parking ; Cheaper parking.; Make sure every area of Vail has frequent bus service, meaning more often than once an hour on some of the routes. • part time resident More parking and less expensive to park • part time resident More reasonable options for parking. • part time resident More ski lockers. Figure out an easier way from the transportation center to the Vista Bahn without walking. • part time resident Move the free bus stop from the parking structure to the bottom of the stairs. It's a long arduous walk, when carrying ski gear, from the top of the stairs to the lifts. Source: RRC Associates Page 40 of 125 6/1/2010 6 -2 -40 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • part time resident need more high quality events and special activities - people don't ski as much so you need more things for them to do or they will go somewhere else • part time resident no parking fees in the garages!!; ; lower food prices on & off the mountain!! • part time resident Not sure - maybe make getting there easier? I -70 issues. • part time resident Offer an epic gold pass which enables you to cut lift lines during peak periods, Saturdays and Holidays. The epic pass is great, but I would rather pay more for the assurance that I will get a full day skiing without lines. • part time resident parking • part time resident Parking - less expensive parking and more free parking. • part time resident Parking and parking. • part time resident Parking and ski /boot storage. Other mountains are less expensive in these services, and have great skiing. We have a place in Vail, and it is always a pain to store skies and boots. It would be nice to resolve this problem for us. • part time resident Parking!!! • part time resident PARKING!!! • part time resident parking; ; extend shuttle bus route to cascade village • part time resident Parking; Not just intown parking but outlying parking with bus transport to the transportation center.; Isn't that how Beaver Creek survives? As there is no parking in BC of any worth either. • part time resident promote more street life in the village • part time resident Provide customer service training to business owners and their employees. Bring in an expert and have them lead a workshop for two separate days and allow businesses to pick a day to attend. THAT is how Vail could really set itself apart - people remember good service. • part time resident Provide incentives for shop keepers by giving landlords tax incentives to rent at lower price. Hotel taxes used for benefits of guests. • part time resident PROVIDE MORE PARKING • part time resident PROVIDE PARKING. • part time resident Providing reasonable price parking; Lowering lift ticket prices • part time resident Reasonably priced parking options and accommodating "drop off' options at Lionshead. • part time resident Redesign the conflicting uses of the East Lionshead Circle bus stop -- buses, beer trucks, pedestrians, skier drop -off, lodge buses, etc. • part time resident Reduce cost of ski day for those who are destination guests • part time resident Reduce costs of parking. • part time resident Reduce the cost of parking and train restaurant wait staff. • part time resident SEE ABOVE SUGGESTIONS. Keep improvements coming to town to re- attract visitors. Just tacky in about 1/3 and core part of village. Keep pretend Austrian village flavor..needs enhancing. • part time resident See above. Summer is great at 4th of July.; Reduce rates at golf course for residents; ; Parking garages in town are dirty and need a freshening • part time resident SERIOUS SAFETY on the mountain... parking... Source: RRC Associates Page 41 of 125 6/1/2010 6 -2 -41 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • part time resident Something has to be figured out about parking. To walk from the parking structure to the Vista Bahn (or in Lionshead from the parking structure to the Gondola) is torture when you are with young children. On top of the huge inconvenience - you have to pay a huge amount for parking. ; ; Walking along the Frontage Road when the garages are full is dangerous and as inconvenient as the walk mentioned above. ; ; It would be great if shuttle buses could get people closer to the lifts. When we have guests - they want to be dropped off so they don't have to deal with parking. • part time resident Stop all the development. Improve parking • part time resident stop building and start creating a summer community for younger people. Jazz festivals, wine festivals, outdoor concerts • part time resident The construction is good. However, the overall look and feel has changed. The main reason I'm not enjoying it is due to light pollution. • part time resident The most negative aspect of Vail's central core is lack of adequate parking. The most important thing that TOV could do to enhance the guest experience is to provide additional parking either within walking distance of the town core or with frequent bus service. • part time resident the pakring is a disater. Everyone should be abe to park in a garage. parking on the road is like some tacky day area. 1 -70 us a disater. I spent 4 hours getting here today becuase of a truck jacknifing. Thne whne is was open, they all a the trucks bakc on Why cound't the trucks have waited until mot of the passenger cars had at least got over the icy spots, instead of tying up traffic again • part time resident The significant level of high -end development risks creating the iumpression that only the wealthy are now welcome. Greater attention by town and Resort employees to all guests could greatly mitigate this risk. • part time resident There should be more volunteer greeters in Vail Village and Lionshead, like they have at Beaver Creek, with hot cookies and maybe even hot chocolate when you come off the Hill. • part time resident Think they're doing fine. • part time resident Transportation. Morning and afternoon buses are overflowed. I've heard people say they would not come back because of it. • part time resident Treat them like "royalty" - or at the very least like welcome guests. • part time resident Vail needs to not only see itself as a destination resort, but also as a place where those who live on the front range can come for a day. • part time resident We are 6 month residents not guests, but I suspect anything that facilitates a guest having fun spending money in town is usually a good move. • part time resident We need to improve parking facilities so that cars aren't overflowing to the Frontage Road. Perhaps a lift ticket price incentive for those with four or more in a single vehicle would help. This could also help ease 1 -70 traffic which will, if not curtailed, injure the Vail experience going forward. • part time resident Why just guests. Residents count also. • part time resident young locals to appreciate the tourists more. i have seen tourist become agrivated with local service providers • employed /don't live there 1. continue support for the Premier Impressions program; 2. relax interpretation of the UBC 2009 (or disregard it altogether) when it comes to rental condominium renovations (guess who ?) Source: RRC Associates Page 42 of 125 6/1/2010 6 -2 -42 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • employed /don't live there A WALKING OR BUS TOUR WITH POINTS MARKED OR NARRATIVE FROM BUS DRIVERS. SUMMER & WINTER. SOME KIND OF GAME COULD BE INITIATED • employed /don't live there Build additional parking either on top of Baseball fields or underneath them. Then any employees would park there and the town lot would be for guests. • employed /don't live there CHEAPER PARKING; CHEAPER PARKING; CHEAPER PARKING • employed /don't live there Easier to read signage for the information booth and parking. Many people stop at the TOV offices seeking information because they get off the freeway and are instantly feeling lost. Maybe relocate the info booth so one doesn't need to stop and ask for directions to find it? Might be unrealistic.; ; I think having frontage road parking is nice since it's free but parking with a really long walk is not first class. When I drive into Vail and see that parking I instantly feel like its going to be a circus getting to the mountain. Easier at Beaver Creek where you can park and ride a shuttle, even if it means you are ultimately further from the mountain. • employed /don't live there Find ways to improve the movement of guests from parking areas to the base areas • employed /don't live there follow up with employees.... motivate and educate them on the value of delivering a positive guest experience. Employee buy in needs to be a "scheduled" program. • employed /don't live there Free parking and help invest in the Eco Bus so that traffic and parking are greatly reduced. • employed /don't live there Get rid of the complicated parking fee structure and all the parking passes. Determine a rate fair for all and keep it simple. • employed /don't live there I think parking is a hassle, but you already know that. I think people are intimidated by Vail and the pricing, so more family deals would be good. • employed /don't live there Improve the parking situation. Parking is ridiculously expensive and factors into my decision to spend time in Vail or not. • employed /don't live there in Europe they offer free ski lessons to attract new skiers • employed /don't live there Keep the cars and trucks out of the Villages and pedestrian areas and train the bus drivers to be more friendly. • employed /don't live there Keep them better informed as to what specific parking areas are available to them when they do visit here. Those of us who work and live here, with work, we have designated parking garages specifically for people that work in that building, i.e., Vail Professional Building, and not for skiers. They just have no idea what and where they can park and what is not available to them. • employed /don't live there More and better parking • employed /don't live there more reasonable parking fees; easier access /drop off for skiers. • employed /don't live there Offer better parking options, offer free cookies /coffee to get people to feel good about their experience here. Whether skiing or shopping. • employed /don't live there Parking and the intial guest experience when they first come to town! • employed /don't live there Parking, parking, parking • employed /don't live there Provide more paid parking spots closer to the ski mountain.; • employed /don't live there Provide parking -- realistic parking. Source: RRC Associates Page 43 of 125 6/1/2010 6 -2 -43 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • employed /don't live there provide parking. I feel terrible for all the people who have to get dressed on the slushy, muddy side of the street and then walk a mile to the lifts in their boots and gear. what a joke! back east it's so much more condusive to a positive experience because they have designated parking lots, shuttle busses that take you right to the base lodge (novel idea!) where you can change and step right out to the lifts. Our parking and general base mountain experience pales in comparison to alot of ski areas. Luckily we make up for it on the hill but why can't we provide parking for our guests? • employed /don't live there Quicken the pace on development. There should be something new for the guest to enjoy each year. Whether it is brand new or highly improved. • employed /don't live there support events that bring visitors who stay awhile into the town. • get mail /don't live /work there leave christmas lights up for entire ski season; work on increasing work visas from european countries - its so much more "Vail -like" than where the current workforce seems to be coming from • get mail /don't live /work there Designate a skier drop off so the slog from /to the parking structure is not so trying. • get mail /don't live /work there improve customer service • get mail /don't live /work there parking for vail • get mail /don't live /work there You must do something about parking & parking tickets. • non - resident owner of business Consolidate existing infrastructure, create better employee housing. • non - resident owner of business Encourage a larger drugstore and grocery store within walking distance of the town center.; ; Create more parking • non - resident owner of business Free parking when you show a lift ticket or pass. Affordable meals on or near the ski mountain. A family of four can hardly afford to come to Vail any more! • non - resident owner of business If people who live & work in Vail are happy, tourists will be happy. Deal with the parking issue. Make it affordable for locals to park. If I was visiting Vail I would wonder why, knowing parking is an issue, parking continues to be a problem year after year. Couldn't this issue have been solved years ago ? ?? • non - resident owner of business Improve parking • non - resident owner of business Improve Parking • non - resident owner of business Improve the ski locker and boot room facilities cost and availability. Offering a reduced rate for multiple day storage or affordable storage facilities for residents. Residents who are using the TOV bus to get to the mountain, have climb long stair cases (Cascade and Lionshead). • non - resident owner of business Improve /encourage more underground public /private parking where possible to create improved park/walking zones to replace unsightly surface parking. • non - resident owner of business In Lionshead provide a place to store skis and boots -- -seems all the new hotels have taken away the storage area for people not staying right in Lionshead. • non - resident owner of business Make parking more convenient and less expensive. The overall attitude of the employees in the town could be more positive. • non - resident owner of business More in -town restaurants that are affordable; Ski checks that are affordable... the price of the ticket ought to include ski check!; Make it easier to recycle • non - resident owner of business Nothing comes to mind. • non - resident owner of business offer a warm friendly face to guests -- not constant construction for profit! Source: RRC Associates Page 44 of 125 6/1/2010 6 -2 -44 TOWN OF VAIL COMMUNITY SURVEY 2010 What are the one or two things the Town of Vail could do to improve the guest experience in Vail? • non - resident owner of business Redoing the Lionshead parking facility, as has been talked about for years. • non - resident owner of business The parking situation is a mess. 1.5 hours is not nearly enough time to shop, have a meal,etc. • non - resident owner of business The sewage smell at bridge street continues to be an issue!! Source: RRC Associates Page 45 of 125 6/1/2010 6 -2 -45 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • ; Guest relations and customer service is ground zero nothing else matters if you do not have happy guests. • 1 -70 noise. Especially in E Vail where trucks have geared down. Needs some sound barriers further east then current additions. • A nice grocery store in Pitkin Creek area is really needed. • Act aggessively; get a jump on the competition during this down economy. Approve Ever Vail project, spend conference center funds .... do something! • Affordable housing is a dead issue and will be for years to come. ; The Timber Ridge development is way too big for Vail - it is the ugliest building in Vail since Middle Creek. • After budget and capital management, guest relations is second • Again, for everyone I -70 traffic issue • Again, the pedestrian bridge is way ghetto. It looks like it was designed for a housing project in Baltimore. You would get alot of bang for the buck if that was improved. • all of the above are very important issues that Vail Town Council needs to address to put Vail #1 again in the ski industries eyes • All of these really tie together. If the guest experience suffers due to parking so does our economic vitality. I think parking can touch on nearly every area in the aforementioned list. • Allow the Rec District to continue to develop areas to play. The Business community should build the work and live environment. ; Move forward with the conf. center funds to help the economic vitality. • Allowcating any available funds toward development of real estate of any kind in this economy is a waste of time and funds. Fiscal responsibility & customer service should be the highest priority. • AMbiance,Ambiance Ambiance. Its a mountain resort, not a shopping center. ; ; Maximize use of Gore Creek - a unique Vail resource. Maintaining its pristine? nature while allowing greater use along its bank and fishing. • Any town that can subsidize 2 employee housing units for over $300,000 per unit is saying that the town feels it has money to burn and no fiscal constraints. • As one of the council members stated; "The only ones who need Ever Vail, are the Vail Resorts stockholders ". I agree. • As the west Lionshead redevolpments are starting to reveal their massive size and scope the importance of the parking issues should be top prioity! • At one time there was a written agreement between Vail International and TOV regarding the height of Dobson Arena. Someone may want to dust off that agreement in light of the discussion to add a second tier to Dobson. But, if Vail International does not raise the issue, than it may be a moot point. • Before the Town looks tpwards more development, I think that funds and energy should be spent focusing on our existing community and how we can improve it. Budget must be considered with permanent residents in mind who cannot afford the tax hikes that second homeowners can. Typically these major developments are geared towards tourists or second homeowners. Therefore permanent residents should not be burdened by these costs. Vail is a difficult town in which to make a living. It is interesting that none of the listed "topics to be addressed" focus on building our community. • before you worry about more development digest what there is & take care of Timber ridge; use the conference center money to build the long overdue west Vail fire station, then create a reserve for times of economic downturn • Better parking plan on frontage roads and other roads year round. Source: RRC Associates Page 46 of 125 6/1/2010 6 -2 -46 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • Bus service is critical and we need to work to IMPROVE service and enhance hours and number of times an hour service on routes where this is minimal (i.e. Lions Rldge). We have worked hard to get residents to NOT DRIVE and park in town and to ride the bus. But the service on some routes is very limited. Even consider a low cost annual bus pass or a low cost weekly pass to raise funds to ENHANCE service. Residents and guests would be happy to pay a small amount for GREAT bus transportation. • Bus service is my highest priority because it effects me and my family the most. However, Guest relations and customer service needs to always be a priority, especially since most of the longer term visitors (i.e. more than 2 days) are from out of town. If they have a bad experience, others will make plans to go elsewhere, leaving a shortage of revenue for Vail. • clean out the sewer lines on bridge street also one thang chicks tell me in denver about vail is that they would come up here all the time and party but oh that parking problem i think the next time you go to las vegas nv. you should take a small tour to get the concept about the strip they have employee parking and hotel parking even visiter parking and the extra parking guess what they are high rise parking like 20 stories each get a clue no space build up you can have something their and keep it cheap if people can park people will come. duaa de de dee • Conference Center Funds if not used for a Conference Center should be returned in total. (Perhaps the town can keep the interest income ?); Shame on you for not returning these funds!; They were voted for a particular reason and, as we recall, the plans (as usual for Vail) were completely off center. Vail has a very hard time getting it right, (i.e, Seibert fountain, Clas Oldenberg sculpture, Lionshead (still)).; West Vail redevelopment ?? is the Evergreen Project ? / • Conference Center funds should be used to renovate and expand Lionshead parking structure. Please do NOT add hotels at this site. • Conference center should be in Cascade rather than Dobson. • Consistant police enforcement and visability. Building Department /community relations needs improvement. • Deal with the parking issue instead of talking about the parking issue. If you need to build a bigger structure then do it. • developing ever more retail and hotels is not creating economic vitality • Difficult to rate these in relation to each other. My number one priority is a west vail fire station • Do not like the hieght and density of Solaris project, and overall density is getting out of control. • Do not need ever vail. There are enough lodging rooms and access to the mountain. Need parking. Happy that the parking structure in Vail village will not have housing in front of it. • Do not redevelop the tennis courts or the adjoining ballfields in Ford Park. We need open space! Not more parking garages there. • Do not understand the emphasis put on affordable housing. Amounts to a subsidy for Vail Resorts. Why are we sending are dollars to Wall Street? • Don't develop West Vail. Slow and steady wins the race. Give the current projects time. You're killing the town. • Don't know why issues which have been decided are on this list i.e. #7; think county should cover regional service • Don't spend money we do not have / don't even think about raising taxes! • Due to the economic ramifications, i believe you should use the conference center funds for other purposes. I grew up in Vail. There has been talk about the conference center for 40 years. No purpose for this. • During this econmy the Town should be looking toward conservatism, not expansion. Conference Center funds need to be dealt with, but lets get construction over with first, make Vail Resorts stick to their employee housing commitment second, and then look at the Conference Center funding. The impact per person is not going to offset the interest earnings that we are reaping from having more cash on hand. Source: RRC Associates Page 47 of 125 6/1/2010 6 -2 -47 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • Economic develoment is critical. Your question on a place to work is incredulous given the costs and servoce nature of the area. ; Consider how do you get attract businesses in the srea.; Need to also enforce immigration laws and not allow illeagal aliens to work. Give jobs to local kids • Either build the conference center or use the money to redo Lionshead parking structure. Just give VR what they want (the go ahead for Ever Vail) so they will finally release their restriction on the Lionshead parking structure. TOV can redo the Lionshead pkg garage MUCH earlier than VR can build Ever Vail. • Elect and appointment citizens to the council and planning environmental commission that believe in the vision and values written on the council chamber wall. • employee housing,west vail fire satation, underpass timber ridge -simba run ? • Environmental sustainability is key. Also, west vail planning is important, and there needs to be realistic goals for this area. Pro formas should not come first. Good design should be number one priority. • Ever Vail should not be approved. The mountain cannot accommodate that many more people on the mountain and Vail does not need a third village. • EverVail has a future. Don't kill it just because you like brown paint rather than green; this is a big change not wait for another 10 years ?; and so on. The town has killed by small cuts so many improvements over the years. I hope the next vicitm is not EverVail. • Every dollar spent on environmental sustainability is a dollar wasted. • Examples of good customer service - Ace Hardware and City Market • Facilitate the construction of Ever Vail as it will help ease the problems; 1. Parking, 2. Add employee housing, 3. Allow reconstruction of the Lions Head parking structure with additional visitor lodging incorporated, 4. With additional parking eliminate parking on access roads. ; It seems that there is plenty of visitor lodging options available now, but to remain viable as a first rate resort there needs to be new properties constantly being brought onto the market which will encourage older units to either be brought up to date or rebuilt themselves. • Fix the problems you have now before you spend all your time on growth and expansion of Vail. The town wasn't busy enough to have ever needed the expansion this year. So, fix your current problems and see how the town does. After that, then you can think about expanding. • Free county bus, just like summit stage. • From our perspective, the Town has been going in the right direcction. • Get a handle on what is impotant for the people, not what someone with a financial interest sees as "right ". Several hotels have conference facilities, already, where you stay right in the hotel. Try another idea as a money maker. Consider that some skiers cannot walk a mile or take a bus back and forth because of their age; or only ski part of a day because we get tired. Some people appreciate the "old" stuff there becuase it was there 42 years ago. (Your reconstruction of Pirate Ship Park is not nearly as good as the original ship was.) New is not better all the time. Could someone in the office realize that TOV is not "right" all the time? And can be very disruptive to lots of people lots of the time, even in trying to upgrade their properties? • Get fire station built in West Vail. Work and publish demographics and crystal ball future growth projections for guests and employees, light rail projections. ; ; Park all day, $15 to come in for lunch. We feel that the town's philosophy is to "let them ride the bus" which is good but what made Vail great and brought all those #1 rankings was a total package of convenience, quality, value and hospitality. Raising the price of parking we feel would have been OK if it was part of a plan to solve our parking problem. • Get more employee housing asap • given the necessity of cutting back spending for so many people, the town has simply got to shrink itself as well. How about returning the conference center funds to the taxpayers instead of sitting on them? Source: RRC Associates Page 48 of 125 6/1/2010 6 -2 -48 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • Growth that would not adversely affect the quality of life. Noise, water, air and the effort to not allow criminals into the town and county and a budget for the TOV library that would help them track down individuals who steal material. • Guest experience has declined • Guest relations and customer service - do this right and all else will fall into place • Guest relations /customer service should be your focal point • Guest relations: seamless with mountain; find an easy way for guests to get to grocery store since Solaris and Marketplace are apparently not going to deliver on their plan /promise; Economic vitality: goes with guest relations; look for new professional • Had we not stopped the lodging tax, we would have built the new conference center and parking already. 9.3 mil from 1 year. That would have knocked out a couple things right there ... and maybe even added employee housing. Until people are hiring again.] think workforce housing can wait. Aspen is kiling us at Enviornmental programs... solar panels, heating tubes... electric cars ... I doubt it would even be approved by the "Town ", if we wanted solar panels. Parking ... we need more of it.possible tax hike? worth it. • I am grateful for the skill, dedication and energy of our town leaders and trust their ability to balance the short term and long term issues. • I am hoping to retire to my property in East Vail but the levels of road noise have me reconsidering my investment. It can become intolerable especially on a summer afternoon. I am probably 20 yards from Gore Creek and cannot hear it from my deck because of the continual traffic noise. • I believe looking for ways to see the community thrive in these economic times is vital. The housing market is of utmost concern to me as a part -time resident and Vail homeowner. Any improvement that would result in added value for any home, condo, townhome, etc. would undoubtedly be attractive for homeowners and Vail guests alike. • I believe that all of my concerns are addressed above.... except the following: I believe that it is critical (imperative!)to have a traffic "Stop" sign at Vail View Drive as it enters Lionsridge Loop. Currently there is a "Yield" sign and it is a major accident waiting to happen... particularly with children being transported in that area as well as bus traffic at that intersection. • I don't like the idea of W.Vail redev. Needs the firehouse. The stripmall needs to be for the locals. I don't want to see the Arabelle in WVail. • I feel good about our elected officials right now and believe they are acting fiscally responsibly. I feel they are doing a good job. My major concern is the parking situation and the "no resolution to the problem attitude" that has been adapted. • I feel that Vail and the Vail valley are becoming more of a community vs a tourist destination and, while the town must still address tourism, it's much more important to foster a good relationship with the local population. • I just completed the survey for the Town of Vail. My biggest concern in the Vail area, highway noise from I -70, was not addressed in the survey. I have owned my home, which sits high on the mountain about 1/2 mile from the highway, for going on 8 years and I can not sleep in my master bedroom because of the noise. I know noise issues have been addressed in the past .... Thank you. • I like the small- neighborhood feel of West Vail. That commercial area should not be revitalized to the point that small businesses can't afford the rent. Be careful! • I live in West Vail and the area looks beat and old • I live in West Vail, and hope your commercial structures are aesthetically pleasing rather than industrial blocks that are ugly and purpose built and sent west to protect Vail Cores' aethetics. • I own a condo in West Vail and I would like to see Vail offer owners some ability to perks, like reduced lift tickets, parking, etc., that could be used in marketing rental properties. Source: RRC Associates Page 49 of 125 6/1/2010 6 -2 -49 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • I see the economic health of this community as the highest priority, as commerce is what keeps this community going ... but I think that it's important to guard this through providing for local workers and through future environmental sustainability efforts. Vail is just starting to become more green- minded, but this community has a lot of work to do in that area before it can become sustainable... or even responsible. • I still cannot believe the ridiculous fire fountain at the top of Bridge Street. Why couldn't we stick with something more alpine like a bronze deer or elk or bear. It still looks like Las Vegas after spending 2 million on it. The town should purchase some of the beautiful statuary on display from the art shops ie the moose bt the Sonnealp Hotel. • I think a key to improving things would be how we take care of the ones that live and work here. ; Although it is important to remember it is the guest that bring in the revenue, it is as equally important to care for the ones who care for our guest. • I think guest service in town is great. Making Vail a place; to live and work rather than hand the keys over to VA. ; Arrabelle proved that • I think that the town needs to focus on providing affordable parking for the employees. The current parking situation is a farce, and if you think that it is affordable, then you earn too much money. • I think the TOV does a fantastic job. My only compaint is that when the parking structures begin charging in Nov. that is when the bus system should go to it's winter schedule. The laspe in time between these 2 events is not fair, especially when we bring workers to town promising transportation and it is not available when they first arrive and may need it most. • I think the Town needs to focus on economic viability and less on employee housing and environmental sustainability. So far the sustainability projects are very superficial and make nice stories in the paper but are rather meaningless. • I think the Town should continue it's environmental awareness but suspect it is viewed with skepticism by most guests (due to the heated roads /sidewalks)and residents (due to the recycling center that's mostly town employee parking) • I want to see the Town of Vail actively trying to make it easier for the people who actually want to live and work here full time and year round. • I work in Vail, and have my own parking spot with my job, but that's just Monday through Friday. I will never casually come into Vail on weekends during the winter because of the parking situation. • I would like to see the Town of Vail cooperate better with other municipalities and county in order to provide better service to the public. • I would love to have a Whole Foods here! We cannot become a "health and wellness mecca" without a Whole Foods.; ; Also, there need to be viable evening entertainment options in town for kids /teens. We lost Crossroads AND Cascade movie theatre! Solaris is long overdue bowling and such for kids /teens. Think about it -- there is NOTHING for kids under 21 to do at night. • I'm not sure what the conference center fund is for ... but I'm not sure that we need the space for another 'meeting ing rooms'...have we turned people away due to not, NOT, having space.; We need to look towards the furture for what we are building for and allowing for more building ... do we need it, what do we need, what is a goal for 5years, 10years, 15years etc .... and what is the priority ... do we know or are we just not focused.; What are we going to do with less snow, too many beds and not enough tourists? Where are we going. • Improve existing facilities owned by TOV and VRD • In any "mature" location, infrastructure and payrolls start to fray around the edges because of overuse, deferred maintenance and top -heavy benefit laden benefits, with a smaller percentage of lower level employees and visitors to pay for the mature payrolls. Source: RRC Associates Page 50 of 125 6/1/2010 6 -2 -50 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • In this economic climate, we need to focus on improving or making what we have the best, not necessarily adding to it. Is development truly the future, if it is will it make Vail a well- rounded community. I currently live in a complex with 18 units and I'm the only owner who lives there. How does that help the community? • It is great the way it is. People love it for the way it is. Too much change and owners will leave. • It is unfathomable to me that the Timber Ridge housing issue is not resolved after all of these years. Unbelievable! We want workers, but provide bad housing. All Vail does is talk, talk, talk while nothing changes. It is disgusting. • It seems as though the Town Council should be more concerned with issues that will indirectly help guest relations, like planning and development. Hospitality groups in Vail will take care of the guest experience once they're here, the council needs to make sure Vail has an appealing image to outsiders & locals alike. • It seems that the Red Lion, Tap Room,& Los Amigos are the busiest places in town. The fancy hotels do not draw the crowds. Isn't that a hint!! • It will make more economic sense if you wait 2 -5 years before converting to LED lighting. • it would be nice to have more living options for people that live and work here year round. I understand that it's vail an expensive, but how are people who work for vail and in the school districts able to continue to be here if they have to rent for the rest of their lives. • It's time to reinvest the conference center monies into something that will benefit both the community and visitors. • Keep things affordable but control ski crowds and safety.; How about a lift in East Vail • Kudos to the parking efforts! When West Vail is worked on you can probably make a transportation hub and expand on the parking pateern that is developing there. Now if you just started building and put those master plans to use instead of generating more plans. • Let current development play out • Let Vail restablish a new status quo with the big 3 developments coming on line. All the added beds and retail need some time to make a name for themselves before anything new and big gets added. • Love the idea of using conf funds to support Golf Club and Dobson improvements • Maintaining the existing structures is what is important. Not knocking them down and building new ones. Operating what exists profitably. Adding more commercial space does not increase profits for all. More local shops owned by locals. Too much owned by Vail Resorts. • Make all resorts recycle (in guest rooms too) and cut down on the amount of wasted electricity, heating pools, cleaning staff running dishwashers with hardly any dishes in it etc. • Make Vail affordable for employees. Connect East Vail through Vail /Lionshead all the way to W vail. A corridor community that shoudl include busses, movie theater, shopping. • Master planning addresses aspects such as economic viatlity ad budget. How do you know where to spend you money if you don't know what yo are doing and why? • master Planning has some voids perhaps rooted in the folks doing the job... experience? knowledge base , etc. Ever Vail is being talked about as NEVER VAIL ... even though the economy has stalled, I believe it will always be called NEVER VAIL... • More free parking. People don't come to Vail because there is no where to park. • Most of the above go hand -in -hand. I have stated my thoughts above. The problem is..Vail got behind in redevelopment and business went down Valley. We are in catch up mode now when the economy is troubled,but in order to recover, we need to be appealing and spend money where it is needed and effectively. THE HOSPITAL SHOULD BE KEPT IN TOWN! Who's crazy idea is it to move it ?? • need to make buisnesses recycle at least glass! • No • no • no Source: RRC Associates Page 51 of 125 6/1/2010 6 -2 -51 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • Not sure why we haven't had more cutbacks in Community Development, as the applicants have pretty well disappeared. • On the topic of "Actions to improve Vail's appeal as a well- rounded community" I suggest hiring qualified locals for careerist positions, rather than outsiders. A friend is being forced to move because two positions for which she was well - qualified (one city, one non - profit) went to people from outside the area. • One issue that I have never seen discussed is the lack of the ability of a person who works and owns a business in town having the opportunity to vote. I think the demographics of who votes is lopsided. It does not always represent the business owner. • One thing of concern to me is that Vail Village not become Beaver Creek Village. In the Village itself there are few open, grassy areas to sit and relax. I love Willow Park and the buildings surrounding it. I don't like the fact that Solaris and the Ritz block the view of the mountain from 1 -70 and the South Frontage Road. • Over development errodes housing. This year, when we rented our condo, everyone wanted a deal due to the economy and the additional supply of condos on the market. • parking and bus service should be enhanced during prime ski season or special events. It is now inadequate • Parking is a hot issue with many people. The Town should take charge of the assets it has that can positively impact parking, i.e. Ford Park. A sensible plan at Ford Park can do a great deal to solve parking problems and can enhance the sports focused direction adopted by VVP and the VLMDAC. • Parking is our biggest problem • Parking is ridiculous, as you are well aware. We are losing revenue with the overflow on the roads, and it is also a danger for ppl to be crossing the roads on the way to their cars. ; Timber ridge should be cleaner and larger. It can be made taller as it would not obstruct any views. ; Also the west vail bus routes should be looked at. Its almost a half hour to the village from Intermountain. • Plan for the LONG term sustainability of the Gore Valley in its entirety - -not just for unending economic growth. Economic growth has long been in the lead in terms of priorities here. Give the natural environment and social well -being a chance to catch up with economic growth and then focus on all three together with every decision you make. Know the physical and psychological carrying capacities inherent in this place. • Planning department has missed the opportunity to zone for parking during re- construction. Fire the head planner or the town manager. • Please do something on parking - for 20 years it has been discussed. But no one is willing to make the hard decisions! • PROVIDE PARKING • Quality of life is key. Resist temptation to cram large new structures into the base in hopes of getting income from real estate sales.Eg " The big Yellow Ritz" • Re: environmental sustainability - could we look at curbside recycling and /or composting? • Reduce winter parking which is out of sight, no more hotel or condo development for 2 more years. Spend what you take in not what you think will come in. • relationship with Vail Resorts needs to be addressed!! • See comments above re Recreation Center • Slow down on growth and let the exsisting projects sell and mature for a year or two. I think the banks may be needing time to sell all the exsisting units that the developers could not sell themselves. • solve the parking problems. have an electric sign at the east vail exit, indicating, when parking garages are full, so the front range crowd can exit at east vail and park easier at the frontage road, without making a u -turn on the frontage road. Source: RRC Associates Page 52 of 125 6/1/2010 6 -2 -52 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • Some things should be taken care of by the private sector. We do not belong in the housing industry. • Start redevelopment incentives right away. • STOP approving these huge, placeless, ugly projects. Solaris is a monstrous embarrassment! Take advantage of conference center funds and development opportunities in West Vail to assure facilities to retain locals. Ditto "EverVail" (another potentially lifeless embarrassment). Get serious about sustainability (undertake code revisions) and about I -70 congestion and noise. • Sustainability, small business, parking • Take better care of the locals. They serve all the visitors. If the locals are happy they will extend that to our guests. • take care of one thing at a time PARKING! • the $9.3m? isn' it all ready spoken for? if not, hell, i could use $20k to pay for my hospital bills incurred over the past few years • The bus service is okay. There are not any buses that assist residence that need to get to work before 6:00 A.M. that includes the Ford Park Bus as well as the local neighborhood buses.; The town needs to concentrate on more important issue's like over developing our open space and not building on every inch of property that is town land. • The bus system and parking have become outrageous. Anyone staying in west vail has a difficult time getting on the bus. The parking on the frontage road at safeway has become unbearable and is dangerous with people running across the frontage road. the bus in overcrowded and many times owners /guests are left standing. the freeloaders are the ones benefiting from the bus system at the expense of us taxpayers that rely on the bus system and support it. The taxpayers and guest staying at our residents cannot get on the bus due to the dangerous and free parking in front of safeway. this should be the last resort of availablity of parking - not the first. • The conference center funds should be put to the registered voters as to what to do with the funds. • The construction is good. However, the overall look and feel has changed. The main reason I'm not enjoying it is due to light pollution. • The current economy forces us to re direct & develop year round appeal for the visitor $ I LOVE the idea of Vail as a health & vitality center- a natural fit. • The Epic pass has made parking a mess. It should be Vail Resorts problem to fix. We must be economic conservatives during the crisis. • The first two items are really up the the business, resort and lodging communities. An exception might be providing and maintaining recreational and parking facilities. • The foundation of the town is the ski experience. Realize that Vail is falling behind in guests' views. Vail may slip to #4 or #5 -- which will result in reduced revenue and further economic deterioration. Regaining #1 should be priority #1. • The issues seem to be heavy on the guest experience and light on the community presence. • The leadership of the community (i.e, Mayor Cleveland and Daly) has been almost dispicable. Council's fake sense of vision and responsibility is embarassing. • The master plan for Lionshead stiumulated redevelopment, which was a good thing, until the town council chose to permit exceptions to its guidelines and principles. • The recreation in the town of Vail is quite shabby recreation for kids after skiing besides skating is nil, a recreation center in a World class town would be nice. • The Town does a good job on sustainability now. I wouldn't focus too much on the actions to improve Vail's appeal as it has good appeal now. Developing West Vail could come along if and when the economy picks up. • The town must remember what is the government's responsibilty and what is a private sector responsibility. Too many of the boards are giving very self serving advice (Marketing Board especially) Source: RRC Associates Page 53 of 125 6/1/2010 6 -2 -53 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • the town needs self storage for the residents and guests • The town needs to do a much better job of creating activity in the core area. The town seems too quiet, except on busy winter days. I think the expense of parking in the winter is a real issue. And, during the summer and mud seasons, the town is nearly dead. Could convention center funds be used to promote conventions or put on more free events? Could the town help subsidize free chairlift rides? • The town needs to focus on basic services and less on sugar coating, like ever more unused parks and playgrounds. • The town needs to get back to basics. Customer service throughout town is questionable. The town also needs to look at more ways to keep great locals able to afford to live in town and possibly buy a place. • The transportation system is designed for a few busy skier filled days. The rest of the year huge gas guzzling busses drive round and round empty. • these are all important issues -but you need leadership to craft a vision of the future and to work towards implementing it • They are often dependent on each other. Too much development leads to congestion, parking and worker issues. • Think the Town Council is doing a fine job and appreciate their service. One criticism is when a member states how he /she is going to vote before hearing comments and input. • This past ski season 2009 -2010 the West Vail buses have been more crowded than other years. There was some activity to help the situation but at times the communication between regular buses and over flow buses could have been better. For example, the green bus departed the transportation center with standing room and at the plaza center picked up more people and the situation became uncomfortable. The over flow bus came a few minutes after but by that time the regular bus was overloaded and ready to depart. It seems that the regular bus driver could have asked the over flow bus driver to take some of the people before leaving the transportation center and then asking the over flow bus to stop at the plaza center as the regular bus continued out of the city to the West Vail stops. • Timber Ridge is not a safe place for people to live. I am also very greatful to Vail for the bus sevice that is provided. • Timber Ridge is too big and out of scale with the neighborhood. It needs to be at least one floor lower on the back and two stories lower on the Frontage Road side.; ; Vail's no 1 priority is to improve the guest experience for the destination skier as opposed to the Epic Pass skier who will not spend as much money in the TOV • Today's announcement in the paper as a year round wellness center is a terrific concept for YEAR ROUND marketing, employee retention and expands our current role as PLAYGROUND with the addition of wellness! We already have incredible underused resources in terms of personnel and the mountain experience to enhance in the direction of wellness! • Too bad the redevelopment at The Roost location didn't go through- as this was one place that was to be affordable =how many Four Seasons condos have been sold in the last two years ? The answer is= 0 !! • Too many outdoor special events create too much noise • Too much employee housing issues will become non issue once construction has finished; many rental vacancies will result. • TOV has become an old folks home. Almost all the permanent resident younger people have moved down valley. Employee for sale units worked to an extent, but the appreciation and improvement rules have forced people out. • TOV is lucky Safeway invested so much to improve store. Now we need to bring the rest of the commercial area in WV up to the same high standards. • tov needs to address the wants of the deep pocket people Source: RRC Associates Page 54 of 125 6/1/2010 6 -2 -54 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • Town does great job keeping us safe and clean. Needs to do better job controlling costs as excessive studies, fountains & unnecessary town street snow removal after plowing as tears up surface pavement just retared last yr. budgetary waste! • Town has mostly done a good job in being responsible with it's budget. Need less wasted money on Siebert circle, great piece of art, less gas waste. Stop subsiding housing market. Great job on street plowing and landscaping. • Town needs more parking and connectivity to the mountain and more things to do for tourists other than just shop or get drunk at the bars. Movie theaters, rec center, other amenities would help. • Town needs to be very tight on their budget until the economy recovers. • Townies and visitors have different agendas. As a condo owner I'm sympathetic to both. We had to be wealthy to buy the condo ... but I don't want Vail to be only for the rich. I'd like to see efforts to maintain /increase economic diversity and to provide whatever services are needed by the year -round residents. • Try to create a large parking area away from the downtown area and bus people into town, especially on peak weekends • Try to make it more of a community. It's currently just a seasonal location for rich people. • Use funds to buy CMC building for arts complex and other community uses • use the $9.3m to expand up on existing parking structures • use the conference center funds to build a great amenity at the golf course • use the conference center funds to create more parking lots and to have shuttles from lots to the lift (not the transportation center) • Using the Conference Center funds should not be on this list separately ... it is directly related to economic vitality and should be used as a catalyst to initiate development of attractions that will improve year'round economy, such as a conference facility. • Vail certainly isn't a well- rounded community - -it's a resort. I live in Vail, yet find myself going to Edwards for most of my needs other than the hospital and skiing. • Vail has a real opportunity during this period of economic challenge to redefine and refine the direction and focus of this community -- the long term economic vitality is paramount - in addition to a quality experience for our guests, our full time residents and workers also need and want a quality place to live and often raise families. We have a great and giving community, but need to work and engage the residents in the future ... for as we have seen, we are significantly impacted, albeit a lagging impact, by the overall economy. Perhaps a destination with a focus on health and wellness is appropriate -- these are two things almost every local believes in and practices. • Vail has to stop listening to big dollar developers. Timber ridge can be done by the people who live and work here with out Texas money. The structures can be done in phases and be made to be easily remodeled and last for 70 years. Don't give up this valuable Vail owned land. • Vail is less a community since down valley offers more to families from an economic and recreational opportunity. • We are an urban resort town. However, that is not license to continue building UP. The plans and 'vision' for Timber Ridge is a newer version of the same human warehousing that is there now. Every major city in the USA went this route in the 50's and 60's: high rise housing. Within a decade they were multi -story slums. Most have been demolished and replaced with human -scale neighborhoods. There is a reason for this: if we intend to pack 'em in like cattle, has anyone up there considered how they will feel toward the guest? The 19th & 20th century models of motivation and management of human 'resources' are not going to create exceptional or authentic service to the guest - even from the 3rd world workers that are being bussed in and out of Timber Ridge under the cover of darkness. • We are still wasteful in expenditures while cutting staff payroll. Number one priority should be to return the payroll cuts and give raises. Source: RRC Associates Page 55 of 125 6/1/2010 0 -2 -55 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments on these community issues or the general direction of the Town? • We have had the same parking, transportation and housing needs since I moved here six years ago. Almost no visible progress has been made on these issues. WHY? • we need a venue for music, we need a rec center, a conference center. lets go with ever vail! lets get to work on timber ridge. lets figure out the parking- the structures and the current parking system is not working- do we need to have gates, and ticket machines, everywhere? no! put meters on the roof deck, lets use those spaces! • We need to encourage redevelopment projects to remodel or replace older existing buildings that do not have the 'Vail architecture' .. to get a uniform 'look' . • We need to decide who we are but without a stable population who have a long term commitment to a community we will always be chasing the latest trend rather than cutting out own trail. • we should not give away the lionshead parking structure to more condo,conference development. parking is a problem that needs to be solved and we already have the solution, just add on to the parking structure. if i were a visiter and had to hoof it on the frontage road in my ski boots i would not come and look for a more user friendly place. being a resident it is a complete turnoff to look at the parking situation on the weekends and so therefore i don;t ski or even go to the village • west vail looks dumpy compared to main vail and east vail. the guest shop in west vail and can't be that impressed by the archaic buildings. it is trashy and dirty. • West Vail over Ever Vail. • what is your direction? It seems you are gravitating away from the heart of the town. Is it all selfish motives? Then thats not where you want to go. I think your asking all this to late. The town has changed. If you were to ask, it's not as fun; as it used to be. • Why is there no re -cycle facility in east or west Vail where people actually live? • Without careful attention to the guests that support Vail and many employees, there is nothing else. The guests and people who invest in Vail and visit frequently will stop coming if the community does not support that issue. • Without good Parking the guest will go else where. • Work force housing and transportation will address many parking environmental issues in Vail. Use the conference center funds to make a great community center. Nothing like a community to create a year round economy. • work force housing should be a problem for employers - not the tax payers - whether they pay a living wage or provide housing - it's really up to the employers not the common person. • Work force housing should become part of the repsonsibility of Vail Resorts. That is who is fill Timber Ridge for the last 4 years. • Work on development that makes sense and isn't just part of Vail resorts master plan. Hold Vail Resorts accountable for helping the community and not just turning a profit the easiest way they can. • - Workforce housing: should be an employers' problem, not the tax payers'; - Transportation: Bus service on Lions Ridge Loop should run during the entire ski season (or not charge for parking when the service is curtailed); - Taxes: Disingenuous to tout ou • would love to see some sort of a recreational multi -use center. • would really like to see work on a great place to live, work and play • You need to ask if you want people to want to live in Vail, or do you want it to become a ghost town where only 2nd home owners live. GET EMPLOYEE HOUSING MOVING!!!!!!! Source: RRC Associates Page 56 of 125 6/1/2010 6 -2 -56 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move quickly as possible 3 words: parking, parking, parking • move quickly as possible A convention center would be a big draw for more people spending money in Vail. • move quickly as possible Be sure parking /Lionshead structure is on ballot • move quickly as possible Beth Slifer's recent proposal of a second floor on Dobson and a new Club house is outstanding • move quickly as possible Build something while costs are low. • move quickly as possible conference center is a good idea • move quickly as possible construction bids will never be lower than today • move quickly as possible Deal with it and get it off the list of things to be done • move quickly as possible Do not need this. • move quickly as possible Enhanced facilities are of utmost importance. • move quickly as possible Especially under these challenging economic conditions, the funds should be distributed to the Vail taxpayers. • move quickly as possible Go forward with the conference center • move quickly as possible I have always wanted a conference center and hope that is where the money goes and not into more public art • move quickly as possible I liked the ideas expressed by Beth Slifer in the past month. • move quickly as possible I support the recommendations made by Vail's marketing board. • move quickly as possible I think a conference center is probably off the blocks now that there is the Solaris, Ritz Carlton and Westin. Oh, don't forget about the Cascade. Maybe this money could be put to another fully supported iniative. • move quickly as possible it is imperative to stay ahead of the curve as skiing is a competitive market and Vail is rapidly lagging behind. • move quickly as possible It's been talked and studied to death. Just do it. • move quickly as possible may redo the libarary and ice arena together as one? • move quickly as possible more guests, as soon as possible! • move quickly as possible Now is the best time to capitalize on these funds. It should be used on a public facility that would help increase the economic viatlity of the entire community. • move quickly as possible Now is the time to begin to move into the future and a conference center has been way too long discussed and rationalized -- let's get it done so we can take advantage of all it will bring to us. • move quickly as possible pay off Vail Commons land lease as locals who live there cannot afford the land lease and the market has never opende up for the majority of them to move any place else that is affordable ( which was supposedly) the objective • move quickly as possible provide for the sustainability of local business and RE( what exists now) • move quickly as possible Remodel Dobson for conference center usage!!! Remodel Vail golf course, the facility is in deep need of remodeling. • move quickly as possible Return the money to those who provided it. • move quickly as possible Seems like this has taken waaayyy too long. Meanwhile, citizens are able to actually see the direction of planned development take place thereby allowing perhaps a more definite direction to take place! SPEND SOME TIME AND PRESENT THE LATEST OPTIONS PLEASE! • move quickly as possible talk on has gone on long enough • move quickly as possible The conference center is /was a joke... return the money to the public... pay our taxes! Source: RRC Associates Page 57 of 125 6/1/2010 6 -2 -57 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move quickly as possible The Lionshead parking redevolpment seemed like a great way to combine public /private funds to accomplish a long overdue need within the town. I think that idea should be revisited at some level. • move quickly as possible The longer we wait, the less that the money buys • move quickly as possible There is no time like the present to actually do something. • move quickly as possible These moneys will do less every year. Move! • move quickly as possible This has been going forever. please figure it out! • move quickly as possible This is govt at its worse. The conference center passed (by a few votes) but some people ..in power..still didn't want it..and delayed delayed delayed the new center's development (while collecting taxes all the time) hoping that true -to -form Vail would vote it down if put up again. And these people were correct ... you can always count on Vail to vote things down from public swimming pools, over -the- air TV, cemetaries, and so on. But the influencial people involved with this dishonesty (the conference center re -vote) were bad representatives of the town. Tghey didn't want the conference cenrter personnally so they used their positions of influence to stop it. How poorly does this reflect on them and the bad governement they represent? • move quickly as possible This is a good example of a concept that non - resident home owners are not informed about. There needs to be more information to those residents that should be included in this vote. It is impossible to make a good decision when a huge segment of the population is not included and pays taxes, and is impacted by such a decision,AND the myopic effect takes place if ONLY locals decide these issues as their needs can be in conflict with other residents. • move quickly as possible This is an opportunity to enhance Vail's economic vitality now and remain in a leadership position • move quickly as possible Tomorrow will always present opportunities. How many tomorrows need to pass? Move forward. • move quickly as possible TOV has some of their properties such as Dobson and golf clubhouse that could be expanded (Dobson)or rebuilt (clubhouse)and made to meet the recreational demands that a year round resort has. The town's own properties need to be brought up to a Vail standard. • move quickly as possible use it for more parking • move quickly as possible use it for parking infrastructure • move quickly as possible Use the funds to improve the community - do not use it to enhance the tourist experience • move quickly as possible Use the money towards a new underground garage at Ford park with a underground people mover to the Vista Bahn or Golden Peak like the United Terminal in Chicago- contact Helmut Jahn @ Murphy /Jahn Architects in Chicago • move quickly as possible use this money to resolve parking. • move quickly as possible we definitely need a modern conference center that can double up for theatrical /musical events. • move quickly as possible We feel that upgrading the current Lionshead parking facility would still be an excellent choice for that money.ln today's economy there should be more bang for the buck and it would provide many needed jobs. • move quickly as possible We have had years to study and evaluate. Let's put the money to good use. Source: RRC Associates Page 58 of 125 6/1/2010 6 -2 -58 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move quickly as possible While we don't want residents making decisions on funds as large as this while potentially being over - emotional as everyone is struggling, it may also be prudent to strike while the iron is hot. Hold some community meetings to brainstorm and get the ball rolling, but don't play on people's fears either. It is ironic that we face an economic crisis with all this money laying around. What are the consequences of doing nothing or moving too slowly? We shouldn't squander opportunity nor force it if it isn't playing out well. • move quickly as possible Why does this money need to be used to "increase economic vitality of vail" it most CERTAINLY seems that this money could be used to address some of our more immediate problems. A.K.A. Parking, housing, transportation • move quickly as possible Yes, please get the conference center and Lionshead parking structure redevelopment underway now so we are ahead of the curve when the economy starts coming back. • move at moderate pace ; ; ; ; ; ; ; ; ; ; ; If a conference center will bring more busineses to Vail, then proceed with the project. If not see below. • move at moderate pace am becoming more intrigued with idea of covering I -70; if we are to enter the next level of international success, while preserving gained land area for openspace; recreation(polo field) MINIMAL development!! • move at moderate pace Be sure what ever is done with these funds, it is done completely legally. • move at moderate pace Build a parking plan and get started. Save some of the money for emergencies. • move at moderate pace Build the conference center...... • move at moderate pace Choose wisely! Think of future implications. • move at moderate pace Conference center funds should be used to support local lodging and parking. • move at moderate pace Do more publicity on topic... • move at moderate pace Do not spend the money on multiple studies. I believe in the next 2 years the economy will dictate where the funds should be used. • move at moderate pace Do not use for Dobson. • move at moderate pace Don't make a hasty decision just because you may be feel pressed to make one. Take the time needed to make the best decision possible for this community. We know the money is there and have entrusted you to spend it wisely. • move at moderate pace Don't squander it on a multi - million fountain as at Siebert Circle or expensive studies. How much money did TOV waste on Donovan Park? • move at moderate pace Don't waste it on half arsed expensive planning commities & survey's -like all the money wasted on the fire & ice fountain at the top of Bridge St • move at moderate pace Has consideration been given to rebuilding the Golf Course Club House as a Community Center and Club House since Donovan is not the "gathering place" that Vail Tomorrow envisioned. It is too pricey for many non - pofits to hold their events there. • move at moderate pace have to deal with replacing lionshead parking structure before you can build a conference center there. No more hotels are needed. • move at moderate pace How many studies have you already done? Too many more is a waste of tax payer money Source: RRC Associates Page 59 of 125 6/1/2010 6 -2 -59 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move at moderate pace I am in support of moving ahead fairly quickly but I think there needs to be an "anchor" theme rather than a "hollow" conference center. I like the ideas of "a learning economy" and a "health and wellness mecca" that have been proposed in conjunction with a conference center. Make Vail stand out with this opportunity, don't become just another venue for any old meeting group, this can be a secondary income generator. • move at moderate pace i don't envision one huge conference center, but a series of smaller, community based centers.. ie at the old CMC building • move at moderate pace I favor a solution (like the Dobson /VGC improvements) that satisfies both economic vitality and improves facilities for residents and guests. • move at moderate pace I know this money is drawing instrest but does this out weight a legitiment investment that will benefit the community as a whole. • move at moderate pace I suggest using the money to improve life in Vail for locals. Tourism is good enough. Build better schools, hire more teachers. • move at moderate pace I think that the money should be used for a performing arts complex /conference center. There are several wonderful performance groups in this valley that have no viable venue options. I think that the Cascade Theatre space would be a great compromise, and is currently available for purchase. • move at moderate pace I think this money should be used for capital projects such as ford park parking, more recreational amenities. • move at moderate pace I think this would be a great asset to Vail • move at moderate pace I think we can pass this again..and do what we planned... redo Lionshead parking or adjacent to it. what can we do with 70 million in 8 years? that's what we would have right now had we not stopped this ... if we do it now ... it should to go to marketing Vail. • move at moderate pace I want a rec center/ music venue/ conf center- maybe a re- development at ford park/ rugby field/ dobson ice rink/ cascade? • move at moderate pace I would like to see the conference center money used in a way to bring people to town, such as the original intent. Summer activities such as golf or sporting weekends. How about an infrastructure to support these things. • move at moderate pace I would prefer to see this go towards a wellness center looking forward to the future and where demographics are pointing us (population is living longer with more disposable income) • move at moderate pace I would rather see shared use of private, existing conference center options than putting the money into a town -run an indoor conference center. If I were to spend money, that future generations would enjoy and perhaps use more, and attract more business and tourist dollars would be to preserve and make more accessible more parklike and low- maintenance passive recreation, similar to the The Bergen County Wildlife center in Wyckoff, NJ 07481, than more on more concrete buildings. • move at moderate pace I've seen the various plans over the years and the past design choices were not appropriate for this town. • move at moderate pace Identify one piece of infrastructure that will serve multiple uses and has a reasonable price tag. • move at moderate pace Is this money burning a hole in the town's pocket? • move at moderate pace it doesn't have to been done tomorrow, but it's already been studied • move at moderate pace It is time to reinvest in the community. $9.3 million can do alot of worthwhile improvements to benefit the guest and community Source: RRC Associates Page 60 of 125 6/1/2010 6 -2 -60 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move at moderate pace It must be accedtable to a large segment of a diverse town community (permanent and part -time residents). • move at moderate pace It should be used to benefit the local. Not that our guest isn't important but let's not forget about the people who live here. Chances are that by keeping the locals happy will filter down to the guests. • move at moderate pace it's a lot of money to rush to judgement, But dont waste too much time. Use it to bring more business to vail in the summer. Something to make Vail a destination for summer travelers. • move at moderate pace it's important to build a gathering place, which will increase business meetings, etc, in our community, but it needs to be well planned with consideration of the big picture and the future. • move at moderate pace Just STOP spending money on studies, planning, and impact sudies. JUST DO IT and stop wasteing money on all that other BS • move at moderate pace legally - that money can not be used for other projects & #1 proirity of the town is to make sure taxpayers know that money can not be used for other projects. Haste got us into this situation - I don't think haste will get us out of it. Leaglly that money is suppose to be returned to the people that paid it - which is the guests using the lodging in town - why not lower the lodging tax until that is used up? That would be a legal way to handle the money. • move at moderate pace Let's do our homework to ensure the opportunities are well- researched. That way the voters can have bone fide data for comparing options and making final decisions. • move at moderate pace Let's take our time so as to make well informed decisions. Haste makes waste! • move at moderate pace Make it a "special" ballot in say June or August, when only the people that truly live here will vote. • move at moderate pace Maybe there is a need for more large conference space in town as corporate spending recovers. Maybe there is a need for more development that will occur with it sometime. Is that time right now? • move at moderate pace maybe use it for a multi -level parking structure at Ford Park ? ?? • move at moderate pace Moderate to me would mean figure it out in the next 6 months or return the money. • move at moderate pace Money was approved for conference center, seems like it needs to be spent on that. Time on "evaluation" seems necessary when the suggestions stray from the conference center - otherwise, move quickly! • move at moderate pace Need to have the right direction and focus ... if we will not lose the $ to use the time at hand.; • move at moderate pace No • move at moderate pace Opposed to spending any money at the old Colorado Mountain College site. It is a poor location with major parking problems. There is a reason that restaurants and the theater failed in that location. There is a reason that the Edwards' CMC site has flourished. • move at moderate pace Parking has been for decades and will always be an impediment to TOV economic vitality, both in good times and bad. Seems to me this would be the best use of the fund. • move at moderate pace Parking needs to be affordable for locals. Who can afford to pay 25 dollars a day to ski or work? The bus is not always an option for people that have families; children to pick up from school, after work etc. Source: RRC Associates Page 61 of 125 6/1/2010 6 -2 -61 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move at moderate pace parking, the people that work in this town and make this town happen are; inconvenienced every day by trying to find, deal, spend on parking. I just ask; one question if you care why do you make it so painful for the working people to get to work. do you have to deal with it? no maybe you should then you would understand but until then you will keep doing what your doing. Raising the prices on fridays and saturdays when those are the busiest days and most people have to work. I don't get it. • move at moderate pace Present the carefully researched choices. The econonomy has changed dramatically and we no longer need the excess high end -we need to open vail to everyone. • move at moderate pace Probably more efficient to give tax break for new hotels to include meeting space than for TOV to build and run a separate convention center. • move at moderate pace Public Rest Rooms at the Lions head info center would be nice. Additional parking at the east end of the lions head structure would releave some pressure in the right location with guest services on top. • move at moderate pace Special interest groups will be eager to get hold of the funds. The conference center funds MUST be used to bring destination guests to Vail and increase occupancy on a long term basis. This does not mean a marketing plan but rather facilities that will have an impact on attracting group and conference business into the future. Parking does not bring new destination guests to Vail. Employee housing does not bring new destination guests to Vail. The funds were earmarked to enhance the economy far beyond a marketing push or pet projects of residents or developers. • move at moderate pace Spend the money to build or support a project to promote Vail • move at moderate pace Stop focusing on building a conference center facility and look for ways to improve what is in Vail. • move at moderate pace The confrence center was a good idea that unfortunately was not commited to (twice). In it's wake and with changes in modern business dynamics it mat be too late anyway. Times may point to concentrating on delivering the best of what we are already providing, without bending over to VR esp. at the Lionshead parking structure site, where these funds were originally earmarked for redelopment of this part of town. • move at moderate pace The few proposals set forth seem to limiting in providing an advantage to most of the community. They seem to offer advantages to visitors and guests on a smaller scale. True conference center type facilities would still provide more for the guests in the way of conference activities the larger meeting opportunities would better support the lodging sector and the employment opportunities would help the resident community in a more enduring manner. M C • move at moderate pace the fourth choice is to ask the voters if we want the money back. I hope you consider that the TOV has had a very poor record of success attempting to get the conference center beyond the idea stage. I would suggest that the town does not have the expertise or funds available to construct anything at the present time with regards to the conference center. • move at moderate pace The largeer hotels and condotels have conference facilities which are in regular use now. • move at moderate pace The money should go to making Vail a more livable community for the residents that live here, not to support VRI Source: RRC Associates Page 62 of 125 6/1/2010 6 -2 -62 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move at moderate pace There is NO attraction that will build sustainable long -term economic viability in the "off' season's comparable to a professionally designed and managed, centrally located community Conference /convention facility. • move at moderate pace This is overdue and I hope the money is earning interest while it is not being used. • move at moderate pace To bring trade groups here, the conference must be HUGE! • move at moderate pace Tourists with families, as well as local families, have few choices in Vail after the lifts shut down. Put the money to expanding those options. A wellness facility is silly. Vail hospital should be converted to orthopedics and wellness with just a small emergency room. • move at moderate pace Use as seed money for a Recreation Center • move at moderate pace Use the money as intended to develop a town owned confernce facility or return it. • move at moderate pace Use the money for parking or housing we do not need another hotel • move at moderate pace Use the money for the Lionshead parking structure, PLEASE!!! • move at moderate pace we already voted down the conference center, use it to solve parking issues • move at moderate pace we don't need a huge facility for a health and wellness center. what we need is a multi - purpose facility that is EXTREMELY flexible from a users' perspective. • move at moderate pace We need a conference center for more seminars for the science community • move at moderate pace What about underground parking over a park where the Conference center was to be - avoiding parking on the frontage road and near bus stops. If so, keep the cost as minimal as possible. Like $5. a day! We need our Denver tourist!! • move at moderate pace What's the hurry, it's been sitting for several years what's a few more. I did like the ideas presented lately by Beth Slifer regarding adding to Donovan Ice Arena and the golf course. Something worth studying. • move at moderate pace What's the hurry? • move at moderate pace While the proper use of the money could dovetail a good bump in business into a broader economic recovery, I believe any opportunities should be thoroughly evaluated to avoid any "white elephant" projects. • move at moderate pace With the current economy, my guess is conference business is down anyway.... but, a good time to build (cheap) and would promote jobs. • move at moderate pace Would love to see improvements /facilities that provide additional opportunities for family events /recreation. • move at moderate pace You need to make a decision, but it need to be the right one. In other words don't make a decesion for the sake of making a decision. ( like the healthcare issue) • move at slow pace A conference center is definitely not the answer. • move at slow pace A conference Center would bring more people to Vail without having the infrastructure in place to handle these additional bodies. • move at slow pace Alot of new real estate is coming on line. As the economy hopefully improves all these new projects and their impacts may alter the current thinking on the use of $9.3 mil. • move at slow pace As a citizen I am grateful that we have the final say of releasing those funds. The 'Marketing Board' appears absolutely focused on an end - around of the voters wishes to not be on the hook for a conference center. What is up with that ? ?!! • move at slow pace Can this money be used for other town more urgent needs? ie. parking Source: RRC Associates Page 63 of 125 6/1/2010 6 -2 -63 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move at slow pace Cash is king in todays market. Please make sure we spend it wisely rather than just spend it because we have it. • move at slow pace Conferences are already held in Vail at Manor Vail and the Marriott. There might be additional ballrooms available in the new developments. Vail is a cozy place for business meetings, for a total of less than 150 attendees. If you make conference rooms larger, you will turn it into a concert. • move at slow pace Convention centers are out of vogue. They are dinosaurs of the 20th century. None of them are making any money at all they are money losers. Check out Palm Springs Ca. and LAke Arrowhead Ca. their convention centers are all big albatross hung around the necks of the taxpayers. ; ; The convention center does not fit the ambiance of Vail. • move at slow pace Decisions made in desperate economic times are usually not the right ones. • move at slow pace Divert money to general funds rather than town -owned conference center. • move at slow pace do not fund studies to figure out how this should be spent now • move at slow pace DO NOT RUSH TO SPEND IT! • move at slow pace Don't let the money burn a hole in your pocket. Spend it strategically on programs that will help Vail avoid slipping further down the Ski magazine rankings. • move at slow pace Don't let the politicians steal this money. • move at slow pace Don't we have many hotels with on going business of conferences? • move at slow pace i am not aqware of where the money came from nor why it wasn't spent • move at slow pace I don't believe the conference center is the answer to economic vitality. If it had been built the Town would now being hurting to fill it and make it financially sustainable. • move at slow pace I would not like to see the funds used to subsidize developers • move at slow pace i'll take $20k. but i'll have to be moving anyways - never mind • move at slow pace IF THE CONF. CNT. WAS A GOOD IDEA, WHY ISN'T IT STILL A GOOD IDEA. USE THE MONEY TO BUILD THE CONF. CNT. ALL THE NEW HOTEL ROOMS ARE GOING TO NEED FILLING. • move at slow pace If you can't decide how to spend it than don't Hotels have conference centers that I have used so don't see the need. • move at slow pace In my experience in many communities, conference attendees often (not always) have less sense of responsibility to the town and look for good times. They may not be as good lodging guests in terms of respect for the town and its property. Again, development and more people is not, in our view, a good thing. The quality of this resort is what distinguishes it. • move at slow pace Invest the money, set up a timeline like 5 years and then discuss • move at slow pace Is it possible to return the money to the citizens? • move at slow pace is the money earning decent interest? no giant hurry but no need to sit on the $ forever either. need to know what the biggest needs are. • move at slow pace It could be used to set up a solar infrastructure so the town could transition to electric vehicles. • move at slow pace Keep the money in the bank • move at slow pace Look into feasibility of providing exercise facility for town residents at reasonable cost. • move at slow pace More visitors need a place to park. • move at slow pace Need to be sure it is needed and what the economic benefits are that it would bring. It's a good time to slow down on this project. Source: RRC Associates Page 64 of 125 6/1/2010 6 -2 -64 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move at slow pace Next parking garage should be town run as the others • move at slow pace no • move at slow pace parking, parking, parking • move at slow pace Really, my suggestion would be to rethink the whole Conference Center idea with hotels doing conferences. Where would guests park anyway? Where should skiers park? You cannot drive away cars and still make as much money. Also, rethink the Arabella concept. It is dark and drab and dripping wet under those buildings. They are more like Charles Dickens in the winter than top class anythings... • move at slow pace See where the economy is going - Is another conference facility really needed? what is the demand for such? There are plenty of unbooked conference facilities across the country in the current environment - why spend more dollars to compete? • move at slow pace Since this requires a ballot issue, you'll have to know what you want to use these funds for. FIGURE IT OUT AND DEVELOP A PLAN THE COMMUNITY, NOT JUST THE LODGING COMMUNITY, CAN GET BEHIND. • move at slow pace TAKE A GOOD LOOK AT QUALITY OF LIFE ENHANCEMENT • move at slow pace The economy is still poor and if anything, the Federal government is making the problems worse. Suggest we wait until the economy finally improves. • move at slow pace The funds should be used to promote the town as a resort in some way. A conference center or group meeting area (any building)was rejected by the voters and needs to be dropped from conversation. • move at slow pace The idea of redeveloping a facility on top of the ice arena has appeal.; ; Plant a green barrier between the Frontage Road and highway. • move at slow pace The money should have been returned to the hotels and guests that paid it. Short of something logical like giving it back. Spend it on parking. • move at slow pace The Town is not in a position to be throw additional funds with the $9.3 for some of the suggests. The economy is not ready to buy into that as yet. • move at slow pace There is a sense that our money is burning a hole in someone else's pocket. The pipe dream being promoted by the old guard about plugging into a health and wellness 'trend' does not appear to have been rigorously vetted or researched. This citizen kn • move at slow pace There is already enough construction in Vail. Let's consider the CMC space in Cascade. • move at slow pace thinking about a high rise parking lot just where do you guys think the conference center will park o yeah above the conference center and they meet in the fancy basement. wow man • move at slow pace This is a significant amount of money and I think that with further thought Vail may have a better use for these funds than a conference center. There are so many large hotels in town that specialize in hosting corporate events that I do not think that there is a need for a new conference center. • move at slow pace This money is earning us interest, correct? We have been under construction for so many years, it will be nice to "just be" for a while once Solaris, etc. are done... • move at slow pace This money needs to be spent in a thoughtful and responsible manner • move at slow pace Unless you use it on Conference facilities, I believe the collection of the tax was fraudulent and it should be returned to the class of people who paid the tax as a reduction in the lodging tax paid back over two seasons. Source: RRC Associates Page 65 of 125 6/1/2010 6 -2 -65 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your suggestion for dealing with the opportunity these Conference Center funds represent? Do you have any comments on your response? suggestion for funds comment • move at slow pace Use some of the funds to expand Vails wireless service to West Vail. Alot of taxpayers live there and support Vail.; ; Otherwise put this sum in a separate account so it is not used for slush purposes. • move at slow pace Vail does not have the drawing power of a major conference with Denver so close. Vail is extremely attractive to family vacations and second homes. Whatever can be done to attract these guests more often would provide the most benefit to the town. • move at slow pace Voters rejected a costly conference center financed by gov't. Don't try to use this money for that purpose. How about a youth center forlocal kids which we don't have. • move at slow pace We are in a fortunate position, and should not rush to spend this on "consumables" like advertising; it was meant as capital, should be spent like a real and important capital investment. • move at slow pace We are in a resession! • move at slow pace We would be better off going after the small conferences, which make up the majority of conferences held annually. Why not establish outselves as the best place in the country for a small conference? • move at slow pace What's the hurry? • move at slow pace Where is the fire? • move at slow pace With the current economic environment, it may be prudent to have reserve funds. Now is not the time to make commitments for projects that may be needing new funding. • conference center will be great • Don't know enough about this to respond. • give the residents who do not reside in Vail a chance to vote on town issues • I am against the conference center and the hotels can handle meetings in the forseeable future. Let the hotels market their rooms at better rates which will take at least 2 -3 years before trying to have a center that will only be used 6 months a year and only partial days of those months. • Slow pace, wait for the market to recover, let the $ collect interest until then. Source: RRC Associates Page 66 of 125 6/1/2010 6 -2 -66 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? (OTHER) • #'s2 &3 • a conference center built with multi - purpose in mind... but able to cater to conferences and social events.. • A Town Owned Confrence Center • all of the above choices • Beth Slifer proposal • BUILD CENTER AS PLANNED ORGINALLY • build conference center • build for guest parking near the core of Vail / Lionshead • capital improvements • carefully evaluate if there is a current need for a conference center or if other needs exist of just save the funds • combination of use: support infrastructure and first choice so it is wisely used and forward thinking. • Community center / pool • Conf ctr and loads of parking • Conference Center • conference center • Conference Center • Developing a Health Center • Distribute to the tax payers • Endowment /seed money /grants • Enhanced bus service and enhanced parking. • Enhanced multi purpose facilities would be a good goal. Expanded parking IS NOT good use of the conference center funds. • Expand Parking • expand wireless service to the rest of Vail • Fund deficits for 2011, 2012? • General funds • give it back to the taxpayers • give the money back to the people who paid the taxes in the first place • Green Space /belts • how about a conference center? • improve economic vitality thru conference center • Improve existing facility... Donovan Pavillion. • Improve town's environmental position • Infratructure Repair. • Lend it to fulltime residents as downpayment assistance for housing within the town limits • lower lodging tax until that amount is "paid back" to the guests of Vail • More Mt. Access - East & West Vail • Only parking • Other programs that will increase economic vitality and expand visitation • PARKING • Parking • parking • parking • parking & save • parking or youth center • Pay off Timber Ridge. • Pay off Town debt • Program development Source: RRC Associates Page 67 of 125 6/1/2010 6 -2 -67 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? (OTHER) • Put a roof on the Ford Amphitheatre & Gardens • Recreation Center • Refund it to Town of Vail taxpayers • REFUND! • Remodel golf course building and add to Dobson Ice rink for conference center usage. • return it • Return it immediately • Return it to the members of the community • Return to people who paid this in the first place. • revisit the goals of the conference center idea • save it unless you build a public swimming pool the one thing Vail needs for its citizens • see above • see above • see above • see below • See comments above. • split among the options • split the money up • transportation • Use as catalyst fund to spur multiple top priorities forward • Use money for education. • use the money for something that enhances the lives of the people who live here as well as the guest • use to improve the golf course facility • Use to redevelop existing TOV and VRD buildings for guest and local use • you need something for the 18- 20 yr olds Source: RRC Associates Page 68 of 125 6/1/2010 6 -2 -68 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • to build something #1 but something that generates revenues, not just costs to operate and does not pay for self • to build something Above !! • to build something again parking and it's cost are what all the guests complain about, lets put another level on the Lionshead structure! • to build something Again, an opportunity to create economic vitality • to build something any group can direct the outcome of a study if they have an agenda. let's get an objective review of what we really need AND CAN EFFECTIVELY USE. The world is not the same so prior assumptions aren't valid anymore. • to build something At a recent council meeting there was a presentation regarding use to fix the Vail Golf Club, enhance Dobson, improve parking, all would be wise uses of the the fund. • to build something Best choice today, but there is no urgency to spend these funds. It hss to be well thought out. • to build something Build a workable, community -owned Convention /Conference center. • to build something Build a Youth Hostel • to build something Build something to cater to local families who have made Vail their home! (ie: Rec center, affordable movie theater) • to build something Build the conference center • to build something But only if the revenue generated under conservative assumptions can sustain the on -going costs of the project. • to build something buy CMC building • to build something buy the old CMC building for an arts center • to build something Conference facility. Strategic parking. Multi -use recreational facility. • to build something Develop a rec center • to build something Differences aside, the relationship with VR needs to improve so important projects like this can be accomplished within a reasonable time frame. • to build something Do not use it for marketing or economic development. • to build something Emphasize facilities for adult health and continuing education and for remedying the parking situation (remote parking with frequent shuttles ?) • to build something Enhanced facilities are of utmost importance. • to build something Especially free parking • to build something Expanded Parking should be the highest priority. • to build something Expanded parking with lower fees would be a big draw to Vail's future. Vail is not number one in all surveys because we have lost some of the class service and intimacy we were known for. • to build something Focus on additional parking. • to build something Gently - gently approach to get it right • to build something Having a larger venue would allow for small conventions to be held in a centralized place other than small hotel ballrooms. • to build something How about a community swimming pool and /or rec centre? • to build something How about a town swimming pool ?? If Eagle Vail can do it why canT Vail ?? • to build something I am a bit torn with this, but think that a combination of using the funds towards building something that will sustain value for years to come coupled with continued marketing is the direction I would choose. • to build something I am sure we can fill the new lodging beds 2 months a year but what can we offer to draw groups in? Now we hold our concerts in a parking lot! I guess that works for kids drinking beer? Source: RRC Associates Page 69 of 125 6/1/2010 6 -2 -69 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • to build something I believe a multipurpose conference center is the right choice, but let's make sure we do it right. Investigate the CMC site. • to build something I like the concept of remodeling Dobson, but opposed to increasing auto traffic and parking to the golf course. • to build something I like the idea of expanding Dobson Arena and replacing the golf course clubhouse. • to build something I think expanding the parking is a priority. parking on the frontage road is unsightly and a hazard. • to build something I work for the rehabilitative center in the hospital and see the number of athletes spending $50,000up to $100,000 in lodging and eating out while they recover. More athletes have expressed interest if their was a facility to train them back to their sport. I think the investment into a sports complex allowing high -level training, locals to work -out, etc. would add tremdendously to the local economoy. • to build something if people can park people will come • to build something If the golf club house plus another 8000sq' space in same area is built, parking will be a big issue at a facility that overflows summer and winter now. • to build something Improve existing infrastructure! • to build something Improve Lionshead Mess - especially parking ..drop off ..etc. • to build something improve parking • to build something Improve upon existing facilites. Do the whole package recommended by the marketing board at once. • to build something improving parking is always a good idea and in my opinion it does help with the guest experience especially for the front rangers. I have been hearing about doing something with Dobson. If it makes economic sense I am ok with it, but quite honestly I do not feel we need a huge convention center. Let the hotels bear the brunt of that. The town should not be in the business of running a convention center. I realize running it would be contracted out, but the ultimate responsibility rests with the town and that is not what they shoul be here for. Also, use some of the money for the bus system. In my 14 years in town I have never seen as high a demand for bus service as I have seen this year. All those extra bus runs must eat in to the budget big time and necessitate a huge amount of overtime. • to build something IS there any question that Vail needs better parking? THe Lionshead structure has certainly seen better days and why wouldn't a conference center be a good thing for Vail? • to build something it is imprtnat to not just solve parking but Vail a real destination where people want to go and spend money. • to build something It should be used to provided for the necessary services that will help enhance the "Vail experience". Not marketing "Vail ". • to build something Multipupose facility to help the locals who keep the town going • to build something Multipurpose facilities, but come up with a more innovative solution to the parking problem than building more decks or spaces. Park and ride, space sharing, incentives. • to build something Multipurpose facility would be my first thought because this would be something that could be used year round and beneficial to all. • to build something No • to build something No Source: RRC Associates Page 70 of 125 6/1/2010 6 -2 -70 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • to build something Not enough ski parking is a big problem. • to build something not sold on wellness idea, but think it merits further study • to build something Only a parking facility if the rate is reasonable. • to build something Parking a huge problem for locals and visitors • to build something Parking continues to be a real problem. • to build something Parking facilities are acceptable, but could be much better. • to build something Parking is a problem • to build something parking please • to build something Parking with easy access to lifts • to build something Parking! • to build something Parking, traffic flow • to build something Public pool and tennis courts for the kids • to build something Put 2nd floor on Dobson • to build something recreation center! I keep spending money down valley. I want to spend in Vail! • to build something Remodel Ice Arena and add second story • to build something see above • to build something See above comments • to build something See above response. • to build something See previous responses about performing arts. • to build something seriously - parking!! • to build something Solve the parking problem and create a new market (or several) at the same time. Brilliant! • to build something Something like the comments above. • to build something S000, we cannot do both the first and second options ?; If so, then improve the parking for our guests please.; (I have a parking spot, btw) • to build something spend money on golf course /cross country ski improvements. Stop charging money to use the x- country ski course. • to build something Tell the marketing idiots to go stay at a "wellness center" for a week, if they can actually find one that is still open for business. While they are gone, find new marketing people. • to build something The money should be used for the purposes originally intended - -for something to be built that would "increase economic vitality" and "expand visitation." I think that this method of spending will be the least controversial and most beneficial for the community. • to build something The money was meant to be for a physical space where people could gather and learn together. I think you'd better stick to that. Don't spend the money on more marketing - -that is short sighted. • to build something The money was set aside for "brick and mortar" originally, so I would think it should be used for something tangable. • to build something The town shouldn't build parking when Vail Resorts is trying to build a new structure to handle Epic Pass skiers. Put the money to multi - purpose rec facility or performing arts center /meeting space. • to build something The Vail Golf Course CLubhouse needs replacing immediately. Use some of it for that. • to build something Top off Dobson and rebuild the Golf Clubhouse. Instead of doing Donovan Pavilion, the better choice would have been to rebuild the Golf Clubhouse. Source: RRC Associates Page 71 of 125 6/1/2010 6 -2 -71 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • to build something Try to draw in sports in the off ski season with baseball, soccer, lacrosse facilties that will allow tournments to fill the town when there is no snow. Steamboat tournaments are always crowded. • to build something Use Colorado mt college building in Cascade area for multi purpose things now • to build something Use it for parking. It is our number one problem. • to build something Use it to address real issues or do not spend it. Marketing is not it and unless you are very clear about the "programs that enhance economic condition" it will seem like you are just spending it because you have it. We should see something tangible. • to build something use it towards parking • to build something Use the funds for the original purposes. • to build something Use the funds to create an asset we can be proud of... don't let the funds go to a general use where we will not see a tangible benefit • to build something Vail Golf Club or Ford Park • to build something Vail has a major parking problem. • to build something Vail is great when it isn't Xmas or Spring Break. Vail is difficult when there isn't a place to park or eat and one has to make reservations at one of the very pricey and not so great resturants in town months in advance or wait for ever in lift lines or worse yet be subjected to not only rude but dangerous behavior on the mountain. • to build something We must have more parking if we are going to expand multipurpose facilities. • to build something We need a rec center that appeals to both tourists and locals. • to build something we need to ensure that we can fill all the new condos and hotels opening up with wealthy visitors who stay long and spend money in town. • to build something What about a nice swimming pool and more parking • to build something what doesthe town do for teh kids 18 -20 years old? • to build something What's happening to real estate transfer tax. Provide more benches for peple to stop and rest and sit on so they can enjoy the townscape, stream, etc. • to build something Where is Vail's rec center (w/ conference center ?) by Tee 18 at the golf course? Gypsum has one; Eagle has one: Edwards has one; Eagle -Vail has a modified one: Avon has one: and so on. We have no vision or foresight... and it would be voted down again anyway. • to build something Would like to see the money spent on a community recreation center located of TOV land near Bald Mountain Road • to build something You have to remember that building infrastructure adds a continuing financial commitment. Use the money for infrastructure that is needed and can be self - sustaining without requiring excessive use fees. • for marketing /support I would have suggested a blend, but your software would not allow it. Parking, marketing, customer service. Make your product better than the rest. Yes, the mountain is a good product, but Deer Valley and other resorts have better service. • for marketing /support More free parking. • for marketing /support Rec center? Confrence center. I like these ideas. NO MORE T -SHIRT SHOPS, and swanky hotels. Improvements that LONG TIME LOCALS and guests alike will enjoy. Source: RRC Associates Page 72 of 125 6/1/2010 6 -2 -72 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • for marketing /support use it only to attract new markets who will come at traditionally slower times of the year • for marketing /support Use the money to attract visitors to Vail or for needed improvements. • save the money All of this emphasis on health and wellness - never forget that the core driver of the Vail is skiing. Health and wellness will not succeed if the Town believes that skiing is somehow less important. • save the money Be fiscally responsible • save the money Conference Center.... • save the money Doesn't sound like you thought out your choices. • save the money Don't just build because you have the money ... our economy is changing to rapidly now to guess what may be needed in the future. What if tourist visits dwindle in the winter due to expense? Look into determining how to incresa summer activity to even things out a bit. • save the money Don't let the polititicians steal this money. • save the money Donde esta el fuego? • save the money Focus on the Ski magazine rankings. • save the money he Library could be expanded to meet neds t be filled such as small conference space meeting rooms, or perhaps convertible space for events, lectures, and movies. • save the money I do not trust the marketing board to serve the needs of the entire Town of Vail community but it should be used to enhance the Town of Vail's economic condition... not the Vail Valley. • save the money I fear the cost of building new parking structures or expanding the existing ones will be higher than anticipated and totally dissipate the conference center fund. • save the money I know that people think that building during the economic down turn is a great way to save money, but I think the town needs to be respectful of the fact that many people in our community our struggling financially. Unless spending that money will create lots of local jobs, the money should be saved for the time being. • save the money Isn't parking already part of approved development plans? Therefore, don't rush to spend this money. • save the money It will be easy to find a way to fritter away $9.3 million dollars unless there is a clear plan in place. • save the money Just because you have the money doesn't need you need to spend it. this is what's wrong with our economy today! • save the money keep the money for rainy day - what do tax receipts look like for this year ? ?? • save the money Make sure that tax revenues during the next decade will cover basic services and existing obligations. • save the money no • save the money now is not the time to undertake major capital expenses. • save the money Parking is impt, and if it would be a good investment and generate revenue then its a great idea. However if there is another way to figure out the parking issue we should use the money to fund a summer destination project • save the money Parking upgrade and fee downgrade • save the money reach out to the registered voters and ask what they feel should be done with the funds Source: RRC Associates Page 73 of 125 6/1/2010 6 -2 -73 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • save the money Sounds like "itchy fingers" going on here. If it was a good idea before then it's still a good idea. • save the money Thank you for sending this out to owners who are not locals. I've spend 42 years up and down from Boulder to Vail and have loved every minute until Arabella and big buildings block the mountain views for all of us, sort of pointing out the difference between the "us's" and the "thems" so visually. Like a statement, actually. My neighbors in West Vail told me how many of their friends moved to Summit County due to frustration in Vail. • save the money The longer the money is invested until the perfect project comes along, the more money it will eventually become!! I don't feel that any of the suggested uses are "urgent. • save the money There is nothing wrong with a surplus • save the money This money could greatly bolster summertime (and shoulder- season) offerings /attractions and operations. • save the money To maintain the landscaping, bus service, roads, etc. takes money ... keep it available to maintain infrastructure. • save the money We are not in a budget crisis and should not be bullied into thinking that we are. We need to be cautious and conservative in dedicating a project, this is not money we are likely to get again. • save the money we are not out of the woods yet- keep the money on hand for a rainy day. • save the money What ever we do with the money, we need to make sure that we can pay for the upkeep, and wages on what ever it is. To build something and not plan down the road how to mangage it is wastefull of the money • save the money Would a conf. center help attract larger meetings? This could be a draw, even during the shoulder seasons when pricing of hotels would be more attractive than during the high seasons • other A small amount might also be set aside for a "rainy day fund ". • other Beth Slifer has a great idea to improve existing structures... Dobson... etc... use the funds towards a return on what we all ready have had success with • other Conference centers all over US are losing money - bad idea in the first place and still a bad idea. Give the money back to the people who paid it - the lodging guests • other Do not expand parking , make it more expensive & instead get people to use the buses which are great • other DO NOT let special interests push a decision too soon or toward parking or employee housing. These projects were not the intent of the lodging tax; the tax was to bring destination guests in the form of groups and conferences to Vail and that intent should be followed. • other Enhancement of the ice arena, as proposed by Beth Slifer would be a good use of the funds. The work must go to a local Architect and Contractor, however. • other Give it back now. • other How about outlying parking with shuttle service into town? In Minturn? • other I don not trust this set of TOV board members with the funds... FYI: I did not trust the prior set either... • other Infrastructure repair around the Vail Valley. This should help with jobs and make the valley look and feel better. Examples of this would be better signage, entrances, etc.. Source: RRC Associates Page 74 of 125 6/1/2010 6 -2 -74 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • other or, why not revisit conference center? • other parking • other Program development will dictate what facilities we need. If we start with a "multi- purpose facility," it may or may not satisfy the needs of the programs we want to use to attract guests. If expanded facilities for large groups are so important, why have none of the hotels /lodges built them? • other Reduce town fees for homeowners. Free parking or reduced parking for Vail Resort Community Guest Services employees. • other Speak with energy experts to make Vail a self sufficient energy town. • other The $ was originally intended for a conference facility. If it already has been determined this will not be built, return the $ as a tax credit • other The amphitheater and gardens are 2 jewels that currently remain useless for 8 -9 months a year. There is no logical or emotional reason for not make both of these venues year -round attractions. • other The money should be spent with a large renewable energy program. Vail claims to be a "green" resort. We are no longer wind powered, we have very few green initiatives. We have temporary recycling bins for all special events during the summer, but not for the entire winter when we have most of our guests. Next to every trash can should be a recycling bin. There should be trash cans and recycling bins along all of the bike paths, especially near the river where people cannot drop trash in domestic bins, and where littering can be most detrimental to the environment. • other The TOV is built -out. How much higher do you want to go? If, indeed, the powers- that -be are going to have their way, then the context of conversations need to be those of an urban city.; ; Use these funds to seed revenue - generating events /ideas that are presented in business -like proposals with metrics and measurable outcomes. This would be the most effective way to leverage this money over a broader canvas and see what demands are in the future without being stuck with yet another edifice that will look just like every other existing edifice.; ; Another benefit to this approach will be that it will require the transparency that everyone seems to crave recently - in our case here in TOV a very good thing! • other Too much building!!! • other Use It for what it was collected for. • other Use the funds to help develop Vail to become a Health and Wellness center. This would make us less reliant on Seasonal operations and make us a year round destination and community. • other Use the money to improve a number of projects, we've certainly got some to work with. • other watch your impervious surface area choices for both a structure and for parking options. • other We don't need a conference center • other We need something more than what the Dobson arena can offer. • other Why is the conference center plan off the table? Evaluate; the possibility of developing a plan that would incorporate; goals of the original idea of a conference center. Look ; toward future possibilities of Vail filling a niche for; business and organizational meeting needs. Do not; be tempted to use these funds for purposes that should be; covered by annual income. Especially do not expand services; by using these funds. Source: RRC Associates Page 75 of 125 6/1/2010 6 -2 -75 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes how the Conference Center fund money could be spent? Do you have any comments on your response? use fund money: comment • A conference center should address economic stimulus isseue (that's mainly why you build it) but it needs to be designed and marketed very well to create demand for use. • Don't know, but not for marketing. That's a black hole and when it's gone there will be nothing to show for it. Can part of the money be used in a capital project and part invested as an endowment for some long term need? (For example, to subsidize worker housing.) • If you try to steal this money for anything other than a conference center i will vote NO! • need more specifics to be able to answer intelligently • not on parking- that's Vail Resorts' job • see above • see previous page answers • The tax money was taken from the pockets of our guests, The money must be used for something that diectly benefits our guests. • Use the money as it was orginally set aside for, the conference center. Source: RRC Associates Page 76 of 125 6/1/2010 6 -2 -76 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your opinion about the relationship between taxes /fees and the services that are provided by the Town of Vail? (OTHER) • As long as you cut the services I don't use, that is fine • Be careful of continuing to raise taxes • Bldging Fee are to high • Don't feel taxes s/b used to subsidize employee housing for businesses • eliminate dog bags • give back the 9.3 million, then ask again. • hate the transfer tax • I don't know enough to offer an opinion • i wish all vrboers would pay taxes • no more property tax increase but ok with current level • Not sure • Property taxes should be raised • Reduce police dept. • Taxes only benefit residents, not 2nd home owners. • There is an obvious correlation in the effectiveness of taxes. I believe that in the past the desire to "save" has put the town in a catch up mode which costs more than it would have if the town had kept up. • why do we need a 3rd firestation? Source: RRC Associates Page 77 of 125 6/1/2010 6 -2 -77 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments about specific revenue sources you would priorize as pontential sources of increased revenues? • A fine is a tax for doing something wrong. A tax is a fine for doing something right. • A liquor /cigarette tax will only hurt young people. We should be taxing second homeowners more by increasing taxes and giving a rebate to local homeowners. • A lodging tax will not deter guests from visiting. Our current tax is far below what I've paid in other areas. Also, a lodging tax doesn't affect locals who are trying to keep living in Vail. • a small parking fee ($2 -$3) for summer parking • All of the above already cost too much. • All the above represents additional hardships that normally produce negative results. • Any idea about taxes and fees should include some pain for everyone. The town should not target one area greatly and depress that activity. • are you crazy to even mention more increase taxes and fees for parking you need to stop. the people of this town make it happen don't make it harder for; any one. raising taxes is not the answer. look at cutting back where necessary. • As previously mentioned, these costs cannot be absorbed by full time working residents. Increasing costs to these people will drive good residents out of town because they can no longer afford to live here. Lift tickets and parking are already very expensive. New developments should assume the majority of these costs. • Based on the stuffed, sardine can buses, I think the free parking in West Vail is a mistake. We should install parking pass machines and require non - residents to purchase day passes at Donovan Park, the frontage road, and other parking lots that are free to balance the costs of the extra buses. With the free parking, we have eliminated the incentive to use ECO for the down valley residents. • Because parking is free in the summer, construction workers take many spots for most of the day in the main Vail parking structure and it is very hard to find a spot when you want to go into town ... this is bad for businessT • Care needs to be taken to avoid taxes and fees which unduly increase costs to skiers and other visitors; the costs are very high as it is, discouraging families with kids from coming. • Charging for parking in the summer will just drive away what little business there already is. People will just drive down the road to Avon, Edwards or Silverthorne and Frisco. • City planners have allowed parking to become an asset worth $200,000. This is a ridiculous situation caused by greed and poor planning. Float a bond, build some parking. • coming from Europe and other ski areas where parking is more expensive. Expand the bus services whilst also increasing the parking costs. Encourage people to take the bus - not only more financially economical but also a 'greener' decision. • Compared to many resort and vacation areas our lodging tax is relatively low • Construction is taxed and fee 'd enough and the level of service provided for that tax is minimal.; Create a parking pass structure that is available to all all year long with ease of entry, perhaps just like the toll roads. This would be a more reliable tax base.; Property taxes could be increased to produce a more reliable tax base as well. M C • construction is taxed enough - it's the future of Vail - why make it even more costly to the local & developer (who in turn pass it on to the locals)? Property taxes should evenly be distrubuted across all property owners whether they live here full time or part time. • Construction parking in the structure during the Summer is a HUGE problem. This problem may not always exist but can we come up with a plan which would allow 3 or 4 hours of free parking for guests while not allowing enough time for an entire days worth of parking for the construction folks? • Construction permit, development review fees should reflect cost to town. Maybe change structure so charge a standard rate for permit and additional fees for re- inspections. Similarly for development reviews; some projects take forever because they are stretching the limits of the rules, and they should pay for that. Source: RRC Associates Page 78 of 125 6/1/2010 6 -2 -78 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments about specific revenue sources you would priorize as pontential sources of increased revenues? • Construction worker users have greatly diminished and Value Card parking fees have driven away users so that the Value Card area is nearly empty on weekdays and even on many weekends. • Control Town expenses. Reduce across the board. • Council should focus on cutting the budget and living within the resources we currently have. I do not want to see ANY town tax increases, period. • Cut taxes • Cut the budget instead of raising taxes. You are bloated. • Development and user fees should be competitive with other resorts. If they are currently lower I would favor raising them, but not out of line with other places. I oppose higher sales taxes which are regressive. • Do increase the sales tax rate encourage the spending of money in Vail rather than Avon, Edwards, Eagle etc. Most long time residents don't come to Vail often enough and claim that parking cost and hassles as well as police DUI random stops and attitudes are discouraging down valley residents from coming to Vail. • Do not add to the tax that guests pay. Do not add to property tax, the recent assessment was extremely unfair based on values before the market drop! • do not even consider less free parking • Do not feel town received enough benefits from current development or Vail Resorts. • Do NOT increase rate - help businesses to increase sales • Do not increase taxes but cut services in the police department. • Do not increase the sales tax. It is high enough. • Do not look at summer parking as a revenue source. I am not a local merchant but I am a second home resident whu drives to and utilizes summer town merchants because parking is not a factor. Do not deter visitors from coming to Vail because of high tax rates. • do not raise taxes. do not lessen services. cut back on overhead just like businesses do in a downturn • Do not take away free parking. It is hard enough to go into town now. • Do not up the parking fees.Lift tickets are already ridiculously high. A tax there would be a terrible idea. Tax the cigarettes triple! • Do things to generate more visitation... heads in beds. NO NEW TAXES! • Doing nothing is an alternative.Tax and spend at the Federal level will affect us locally very soon. A Federal Sales Tax will be the only solution. • don't charge parking in the summer • Don't raise taxes. Good businesses don't have the option to just'turn up the volume' on their business. Run the TOV like a business. Make smart decisions, trim fat, do things that generate visitation and create happy citizens. All this can be done on a budget! • Dont kill the golden goose with lift ticket taxes. • economics 101: tax something and you get less people buying that product. Don't hurt economic vitality by raising taxes please! The city must tighten its belt to the point of "hurting" because that is just what is happening to the citizens who have elected you all. • eliminate pensions • Elimination of free parking in the summer would be a hugh mistake. Let's let people visit our town and spend money. • ENOUGH TAXES. CUT EVERY DEPT. BUDGET AND GET BY WITH LESS • Even though am a Real Estate broker -have to admit property taxes very low here compared Chicago or New York,etc. . • Everyone who is here needs to pay their share. It's a village but also a resort/destination place... home owners as well as visitors need to help pay their way. As we know there are more second homeowners here than individuals who call this 'home'. Source: RRC Associates Page 79 of 125 6/1/2010 6 -2 -79 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments about specific revenue sources you would priorize as pontential sources of increased revenues? • Everyone who purchases something in Vail would be supporting the revenue flow, not just day /weekly vacationers. • Focus on efficiency and services that matter, not revenue increases. The TOV has gotten obese with too many nice to have services. Cuts in staff haven't been meaningful by any measure (well publicized, but realistically they were insignificant). • Free parking in the summer is something I value!!!!! I would hate to see it go away. • Free parking should not be taken away off season. It brings people into town That would be disastrous to the vail vaillage and lionshead business. • From one side increasing fees when revenue is down sounds like the right thing to do, but from the other you are only making it harder on the individuals who are already feeling over - taxed /over - fee'd. Isn't decreasing fees also what one uses to stimulate the economy? Two conflicting philosophies. • Higher fees on changes to approvals. Higher lift tax because VRI has dodged the costs of impacts to the town caused by their developments and expanded mountain. Increase RETT only if can be kept separate from existing RETT • How about enforcing codes and imposing fines on property owners who are in violation, or is it legal to have an old oven on your front porch? • Huge projects should be taxed to the hilt; smaller projects less so. • i am not infavor of any additional taxes on anything. • I feel parking is too expensive. Vail Resorts reacted to the current economic situation, by lowering the lift ticket price (epic pass) TOV should do the same by lowering parking fees. Combination of both may bring more skiers. TOV unfortunately raised parking fees. • I think the summer free parking should remain in place. Tax alcohol and cigarettes. For that matter, tax sugared children's cereal and candy bars. Vail is a healthy town- tax french fries and burgers, pizza, etc. Make a statement that life in Vail is a healthy life and use the tax to encourage that attitude by visitors and citizens. • I would be hard for people to object to a dollar tax on a $98 lift ticket. • If additional money is being spent to enhance a visitors experience, why not let them pay the bulk of the cost? Sales tax is an invisable tax that would be paid by day visitors as well as destination guests (who I think are the people that Vail really should be after). • if anything parking is to much it keeps people at home. • If there is such strong demand for re- development in town, why not let the developers help us with town revenue? There is a very limited supply of space in the valley, and I think prices should reflect that. • If you take away the free parking in the town the locals will be less likey to make the effort to go into the town and support the local businesses. The local people are the ones who keep the wheels spinning. If you keep increasing the cost to live here. You won't have that support. • Ignoring the lost short term rental taxes that rent online and don't pay taxes is a mistake • Impose a first time owner to pay transfer tax (either the new owner of a new development or the developer to pay the tax). • Increase of any of the above sources can kill the golden goose. Especially in todays economc environment. • Increase taxes to pay for culture /recreation ammenties and operations that enhance Vail experience for both locals and visitors. • Increase taxesfor in -town owners of property. • Is there a percieved need to raise taxes? Appears the opposite currently in that the town has excess unexpended funds. Source: RRC Associates Page 80 of 125 6/1/2010 0 -2 -80 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments about specific revenue sources you would priorize as pontential sources of increased revenues? • Is this a real question? Less Town of Vail employees is the answer. How come that is not an option? All the restaurants, retails shops, and local businesses have had to trim the fat. How about the local government ? ?? You shouldn't have to punish the tourists or local local business which creates your economic vitality. Less goverment is the answer. • Isn't everything expensive enough? How about a huge tax on building height when adding a floor or two or three to an existing footprint? Or former structuire height? Maybe we all could get something out of that one. • Issue is obvious..if you increase any of the above it becomes a deterrent to that sub use. The above top two, as an example can discourage the very thing needed ... Same with the others.Sales tax can be more equitible but it needs to be a fraction. • It is all ready expensive to live here and we want to encourage people to live here year around if we want to improve the sence of community. Additional tax just makes it more difficult for the little guy. • it is long over due that Vail Resorts pay for their impact to the community -- it is not just a benefit adn one -way street to the Town. • Learn to live within your budget. Increasing taxes flies the the face of trying to provide employee housing • Let's live within our means. Don't raise costs (taxes) during a recession. That's economic suicide. • Lift taxes and parking taxes discourage visitors • Listening to one's constituents is a good thing. Thanks for reaching out with this survey • Looking for more revenue from within is like eating your leg if you are hungry. Lower expenses; don't look for more fees and taxes. • Make due with current tax structure and let private developers like VR pay the way. • Medical Marijuana Tax • Milk revenues from folks with money to spare. 3rd /4th /5th homeowners who only spend 2 weeks in Vail. ; ; Don't squeeze the employees with a liquor tax. Beer is the only joy we have, after working at ski school all day. • More free parking = more visitors = more money for the town of Vail. • More indoor parkign for guests • Need to lay off the taxes until the economy improves even if it means cutting back services a little. • No • no increase in taxes with the current economy • No more taxes please!!! Use the transfer tax money! We have enough open space now and it should cost minimal to maintain! • No new taxes or increases. the town is already so high priced that people are doing anything they can to spend less there. • No one wants to be taxed more - analyze the current spending • NO TAXES... Enough already !!! • NO WAY should you have paid parking in the summer! • None of the above - taxes are already too high. • Now is NOT the time to be thinking about increasing taxes- especially for the guests (ie, parking, lodging, lift tickets) as Vail is already perceived as being overpriced. Please do not even think about taking away free summer parking!! • Our real estate tax rates are extremely high for the square footage, as the values are very high. I personally cannot afford the taxes I pay right now. Transfer taxes are an abomination. As for parking and lift tax fees, you want to encourage people to use the town - -they are already spending more time aaway from town if they live down the valley, and our friends continuously cite parking as the number one reason. Source: RRC Associates Page 81 of 125 6/1/2010 6 -2 -81 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments about specific revenue sources you would priorize as pontential sources of increased revenues? • Paid summer parking for a minimal fee.(ex: $5.00 @day) • Parking is already far to exp. compared to other resorts. I believe it is already driving people away. • parking is already hideous. don't do anything else that would further weigh down the parking situation. don't increase parking charges, don't charge for parking in the summer, don't make working in Vail any more difficult by messing with parking in a negative way. • Parking is already too high and encourages lack of spending in the TOV. • Parking is already way too high. • Parking is expensive enough. • Parking should never be free. Even if I go to Cherry Creek I must pay for parking. Why do we have a world class resort and let people park for free? If they complain about parking fees, they are probably not spending money in our town. • perhaps real estate transfer tax increases • Please don't take away the free parking that we do have. And don't tax lift tickets. Those are the two I feel most strongly against. • prefer that we learn to live within our means but if revenues are truly down that much then you should increase taxes on those things that are driving up expenses. More people, more services needed .... the more NEW construction there is the more people there will be so levy the tax there. • Property taxes are too high, sales tax is terrible it is regressive, the real estate transfer tax should have been repealed long ago , with all the forest land we do not need more parks, but the other fees are good • Property taxes are unrealistically low in comparison to sales taxes ... anything that can capture revenue from property owners who don't live here, or from the construction of more properties that will not be lived in full -time should be implemented • Quit raping the people who live here. Tax the visitors. • Raise taxes and tourists won't come and homeowners will move away. • Raising parking costs, or even considering it, is a blatant smack in the face to any front line employees in the valley, showing them how little you value their skills and work. It is already cost prohibitive to come to work, so parking costs should not be raised under any circumstances. • Raising taxes isn't the answer. We need to control expenses better. • real estate transfer tax was to purchase open space, needs to be re evaluated. • Real Estate transfer taxes are self defeating, i.e., why penalize someone for selling property to a new owner ? • Reduce spending • Revenue sources should be match to expenses. i.e. If we need more money for parking, charge more for it. • Sales tax is already too high. Increasing the cost of a lift ticket will discourage visitors. • sales tax is fairest ... applys to all including visitors; (when visiting a place, who looks at the sales tax) • Sales taxes are already high in Vail. Although the property taxes are low. I understand the thinking. Stick it to the tourist. However, I believe people owning property in Vail should get a break from taxes. We are the ones making the investment. Why should we pay the same rates as tourists? We already pay property taxes. • Season passes for homeowners would be nice. • Small increases to existing taxes on lodging and R.E. • Sources of increased taxes must not burden the local nor can it become a deterrent to guest visitation. • spend less Source: RRC Associates Page 82 of 125 6/1/2010 6 -2 -82 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments about specific revenue sources you would priorize as pontential sources of increased revenues? • Spend what you have and reduce payroll and other TOV expenditures to match your revenues. Why are you considering a conference center during a recession? • Start charging for bus use (with reasonable annual, monthly, weekly pass options) or individual use. We do not have to have FREE bus service. We need GREAT bus service on a frequent basis throughout the day and night to all parts of the town of Vail. Raise funds to enhance service. Compared to the cost of parking (and the trouble finding a spot) - - a small fee bus system is very reasonable. • Tax shipped goods out of state /out of TOV!! Why isn't this done! • Tax soda and sugar products to send a message of health to the state • Tax the areas that are most taxing on us. • Taxes and fees in Vail are plenty high, and tax /fee increases can have the effect of stifling economic growth. • taxes are too high and adding more tax is not the solution • The decision to increase new construction costs by requiring support for worker housing will have a negative effect on new businesses and will result in further down valley development that could otherwise have come to Vail. • The property tax rate in this town is ridiculously low. I am willing to pay a percentage or two more to support quality of services and life. • The town has just gotten a huge influx of $ from the construction use tax. The town doesn't need more $, it needs some common sense. • The Town should looking for ARRA grants • The Town's budget being based so much on Sales Tax will continue to be problematic. A more steady /dependable funding source is needed. • There are too many taxes. Why not be a good host and the people who visit will help with the revenue to support Vail's needs. • think economic vitality • This is difficult, but try to go for revenue sources that will have less of an impact on everyday, sustaining members of this community. Taxes on lift tickets and lodging, for example, are better for local residents than blanket sales taxes. Please don't change the "free after 3" or free summer parking - -it's nice for locals to be able to park in the structures sometimes! • Town focus ought to be on balancing the budget on the expense side. Some departments seem to have gotten too big - community development for one. • Transient Accomodations Tax • Vail should be getting more tan enough revenue from property taxes. We don't want to tax ourselves out of business. • Vail should never offer free parking. If you can't afford a; parking fee, what are you doing in this town? • Vail /Eagle County is already a high tax zone. • Visitors think the lodging, food and lift tickets are expensive enough. We need to be careful about pricing ourselves out of the market and sending our customers to cheaper resorts (i.e., Summit County). • we already gouge our guests enough with the lodging tax as it is, and the free after 3 and free summer parking is essential. However, since a majority of the homes are owned by part time residents as second homes they should be charged a higher RETT as they are not contributing to the local economy on a daily basis. With all these homes being vacant at long periods of time, that means less ppl to contribute to what makes an economy sustainable, (ie grocery stores, gas stations, car repairs, etc, etc, etc. They are also getiing away with small mill levy taxes and are making a fortune on appreciation with little payback to our community. • We already pay too much in property Taxes. Save some money by cutting back on the artsy crap that seem to spring up and disappear. Don't touch the free summer parkingor after 3:00. Source: RRC Associates Page 83 of 125 6/1/2010 6 -2 -83 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you have any comments about specific revenue sources you would priorize as pontential sources of increased revenues? • we are all trying to survive. no increases. the Town should find ways to reduce costs -why do we need art in public places in this economy? • We are not in favor of ever increasing the taxes; prefer to cut services or do more with less. • We are revenued to death. Live with the income that comes from established taxes /fees. • We are taxed enough at every level! Why is your only option to raise taxes and fees which actually reduce local economic vitality? Work mor on cost savings. • We are taxing sales and lodging pretty agressively, it seems. I think that our level of property taxes TO TOWN OF VAIL SPECIFICALLY are very low for the level of services we enjoy. • We ask people to come here and have fun in our backyard. There fees and taxes are what should be the highest priority as for pontential sources, not the employees that work and live here to serve them. • WE HAVE ENOUGH TAXES!!!! How many more families must you displace? • We must learn to live within our means • We need to learn to live within our current income. • We need to make sure we cover costs for expanding and replacing infrastructure - sewer, water and our roads. Perhaps a "maintenance fee" should be given to the town by VR. • We should not discourage development by taxing it. Nor should we do anything to make ticket prices or hotel rooms even higher than they are through tax increases. And if free parking brings more people to the shops and restaurants, it's foolish to think of eliminating it. • What would the additional revenue fund? • Why do we always need to increase expenses? • why do you need to increase taxes? the last town of vail meeting that I attended (it has been a while) had nice appetizers, beer and wine- REALLY - is this really necessary ? ?? I think there are plenty of wasteful and unnecessary expense that should be cut - not an increase in our taxes .... And also - how many more pocket parks do we need so that the dogs can poop in them? the maintenance on these must be outrageous! • With employee housing and construction use tax the Town is already hurting the ability to redevelop. If anything, some of these programs need to be rolled back, perhaps temporarily. • without knowing what these fees or taxes are currently it is hard to say which should be increased. • You cannot tax your way to prosperity. Keep taxes low and your economic pie will grow as business tax chances and visitors see the value proposition. • You cannot tax yourself to prosperity- Winston Churchill Source: RRC Associates Page 84 of 125 6/1/2010 6 -2 -84 TOWN OF VAIL COMMUNITY SURVEY 2010 How do you compare current service levels in the Town of Vail versus prior years? Do you have any further comments on your response? service levels comment • no change $2.9 million / 12 FTE _ $241,667 per position, where these all executives that were let go? • no change Again, outline cuts to personnel and what services will be reduced • no change As a part -time resident, I am not aware of any changes in service • no change As a town you can't be everything to everyone. Keep the city govt. small. • no change As occasional visitors, we cannot honestly comment on this issue. • no change Can't assess from my perspective.; ; For those employed and relying on income I would rather see reduced hours, slaries, benefits and keep the level of employmnet the same. if offered than to have a family disruption /dislocation, particularly for well intrenched people than out right staff cuts. • no change Can't tell yet - won't be able to until we see what kind of road repairs and landscaping is done this summer. • no change Cut more and give back the 9.3 million • no change Doing more with less is the proper approach. • no change Fire some people in the planning department. They should be permit expediators, not construction supervisors. • no change from my position, I can't tell yet • no change Good for you! • no change good going • no change Good, keep working on this! There is more you can do with fewer dollars. Previous solutions to problems were to ask for tax increases. Enough already .... we are in a deep recession which will take years to recover! • no change Haven't noticed • no change I dont know • no change i have no comment on this issue. • no change I have no idea. • no change I have not noticed a change. • no change I have not noticed a change. Yet we come out with more money ... ahead. Re the message that bus service is going to summer schedule before the mtn closes, yet we have more money.... • no change I hope the bus supervisor does not get in trouble for running all of those extra buses due to the free parking in West Vail. • no change I think you have done a good job in masking the service impact to the public. • no change I would think that a number of these positions could come from the building department that has less business. • no change I'm skeptical whether the Town can continue to maintain those service levels in the future with reduced budget • no change I'm sure the TOV staff has noticed a difference, but I can't say I have. • no change If 505 of the staff were fired, there would be no noticable difference except that tax base would incease more rapidly without the interferance of brainless bureaucracy. • no change if there has been a change - it isn't noticeable. • no change If you could cut 12 positions and no one noticed a difference,; perhaps you can streamline even more. Source: RRC Associates Page 85 of 125 6/1/2010 6 -2 -85 TOWN OF VAIL COMMUNITY SURVEY 2010 How do you compare current service levels in the Town of Vail versus prior years? Do you have any further comments on your response? • no change In my few dealings with TOV and planning dept. i have noticed that Town Staff seem like they were running the show with their own agenda... not neceisarily the town council's philosophy. Cut staff where you need to! Leaner "businesses" run more efficiently! • no change keep on going, you've got a long way to go • no change Live within your means. • no change Looks like further staff reductions should be tried. • no change Need more police and firemen. • no change No • no change No more cuts for people, cut some of the perks to people first. • no change no obvious changes any way. M C • no change No opinion. I have not notices any change in services. • no change Not here long enough to form an honest opinion. • no change Please keep the phenomenal bus service currently in place! • no change Service levels seem to be about the same. • no change Services are the same because those with TOV jobs are more efficient and stay with their jobs because they appreciate their job. • no change staff has done a good job with less resources • no change The belt- tightening by the TOV to date has been superficial. No true efficiency improvements have been made. The TOV needs to find more cost effective ways to deliver services instead of defending the current structure. • no change The Lions Ridge Loop bus should run during the entire ski season or give us free parking when you don't provide bus service for us. • no change The only change I noticed was in the off season bus schedule. It's confusing and created problems for almost anyone trying to bus in for early season skiing. That's not just a problem for residents but for guest. Reevaluate the timing of the change in bus schedule. • no change The only services I really experience are transportation and parks. Both of these departments seem to be on the ball accomplishing the tasks. • no change the service levels at the town appear to be very good. • no change The services that I observe have stayed constant. • no change The Town could probably cut another dozen jobs. We are all being asked to work more for less money these days. Why not drastically cut the budget and reward departments with a rebate based on the money they save? • no change The town has done an excellent job in responding to the economy with no noticeable decrease in services... even better. It is widely recognized that the town was overstaffed. Town employees are very expensive. • no change The Town is still over staffed in many areas. • no change THERE YA GO. SEE LAST QUESTION ABOVE • no change This is additionally hard to gage, but my guess is that it worked. Everywhere in this economy people have been figuring out how to be more effective by cutting costs. • no change To be honest, I have not felt an impact. But it's hard to tell within only one year what the impact of such cuts really are. I don't think it's a good idea to cut TOV positions because people who work in Vail also often live in Vail and have value as long -term, sustaining members of this community. Source: RRC Associates Page 86 of 125 6/1/2010 6 -2 -86 TOWN OF VAIL COMMUNITY SURVEY 2010 How do you compare current service levels in the Town of Vail versus prior years? Do you have any further comments on your response? • no change TOV needs a "house cleaning" in their work force - get rid of the dead weight and get people who want to perform instead. • no change TOV seemed to have too many employees to begin with • no change town has done a good job with less money, but why run a surplus instead of investing in facilities? • no change Town is doing a great job in this area and appears to be the responsible government entity in Eagle County • no change Town workers are willing to work. They will do a great job even with a few less people. • no change When I see the budget for the police department and how many police officers we have in Vail I think it is way over the top. The police should "Protect and Serve" not justify their positions by writing parking tickets, speed traps and stopping people as they leave the transportation centers for not coming to a full stop and for driving slightly over the speed limit as an excuse for DUI checks etc. • no change Who got cut? • no change Work using volunteers. Just let us know what needs to be done. • no change You should review your budget. While you claim that you cut 12 employees, your total number of employees actually went up in 2009. It's a false statement. • no change You're doing a good job! • slight improvement 12 fewer positions is an insignificant cut and doesn't require any real change in how you deliver service or efficiency improvements. Set your target much higher, like a 25% staff cut, and figure out how you'd get the job done (just like so many families and business have to do). • slight improvement As I understand the cuts, most occurred in Community Development. That is good as the ecomony has disrupted construction activity. Cuts should be considered in other Departments such as Police. • slight improvement better bus service this year & as best I can tell you have lost nothing getting rid of other people • slight improvement Further cuts should be made in Public Works. Too much money spent on re- paving and building sidewalks. • slight improvement I applaud streamling and setting the bar higher at the same time. Cut more! • slight improvement Must also consider that there was less snow this year. • slight improvement Public works = excellent this year. • slight improvement Remaining employees were more motivated to do a job job. • slight improvement thanks for the litter pick up on roads when there is no snow to plow • large improvement As with most government and regular businesses there was a lot of extra employees doing the work that one individual could easily handle and do properly. Cutting the fat of positions of unnecessary employees is well worthwhile. • large improvement I bet if you look harder there are more jobs that could be cut starting with Nina Timm and a bunch of code enforcement employees with big egos who feel that since someone saw fit to give them badge, they can go around and irritate the same people that pay their wages. • slight decline bus service declined in off season. • slight decline bus service seems to be decreasing earlier than last year during ski season • slight decline Cut further the expense on holiday decorations Source: RRC Associates Page 87 of 125 6/1/2010 6 -2 -87 TOWN OF VAIL COMMUNITY SURVEY 2010 How do you compare current service levels in the Town of Vail versus prior years? Do you have any further comments on your response? • slight decline Difficult to get answers and permits in a timely fashion from Community Development department. • slight decline eliminate the wasted spending of pensions • slight decline I have no problem w /some reduced services based on reduced staff. TOV is overstaffed and extremely well- compensated in the context of current conditions. We need more results from fewer people - and this citizen is not referring to seasonal bus drivers. • slight decline I have noticed a decline in quality and frequency of street maintainence and snowplowing • slight decline I have noticed that there is an increase in wait time to get a response from some TOV employees. For example in regards to building permits. • slight decline I notice a decline in snow plowing and paving damage roads • slight decline I see fewer ski patrol on the mountain • slight decline Reduce full time staff not seasonal people who actually provide service. Reduce compensation like the rest of the world. • slight decline That is $275,000 per job. Talk about govt waste. • slight decline The construction workers have crated a tremendous amount of work for the TOV people. They are an extremely messy group. • slight decline there are fewer police officers visible in the town • slight decline Thought it wis a good idea that the Vail P.D. might slow down the people speeding down the Frontage Roads and 170 ! • did not utilize services enough to be able to justify comment. • Do not know • don't know • Don't know. • Get rid of all the code enforcement guy that are just out there to incite the public. Maybe they can become animal control officers, since that an area that is out of control. • Haven't spent enough time in town to notice. • I am not sure I would be able to evaluated less services. • I did not notice, but im not sure in the future that the eliminated positions will be missed. • I have no insights into this answer. • I really can't evaluate as I don't live there full time • We are not full time residents, so I don't feel qualified to answer this. Source: RRC Associates Page 88 of 125 6/1/2010 6 -2 -88 TOWN OF VAIL COMMUNITY SURVEY 2010 When you visit Vail Village /Lionshead, what is your first choice for parking for the following purposes? (OTHER) parking purpose comment • shopping depends on where I am going. • shopping /skiing bus • shopping /skiing Home • shopping /skiing Home in Lionshead • shopping /skiing My own property • shopping /skiing own at Founders • shopping /skiing own parking • shopping /skiing Private condo parking • shopping /skiing private parking • shopping /skiing Vail Mountain club • shopping /skiing walk • shopping /skiing We own our own place and park at the property • shopping /skiing We use both Vail and Lionshead • shopping /skiing /work @ condo residence • shopping /skiing /work Bus • shopping /skiing /work generally take the bus • shopping /skiing /work Have a space in Village • shopping /skiing /work i have my parking spot. so no opinion • shopping /skiing /work I parked at the north trail parking lot and walked to the Buffehr Creek bus stop until Council made it impossible to park there. Now I hitchhike. Even with a value card, I refuse to pay the outlandish weekend rates in the parking structure. I don't shop in Vail except for groceries. I no longer work in Vail. It has become too inconvenient in all respects. • shopping /skiing /work my workplace in the winter • shopping /skiing /work parking at work • shopping /skiing /work private parking • shopping /skiing /work private parking in lionshead • shopping /skiing /work private space from landlord • shopping /skiing /work Take the bus • shopping /skiing /work Vail Village Private parking /owner • shopping /work I prefer public transportation • shopping /work work • skiing Arrabelle • skiing At condo use bus • skiing bus • skiing Bus • skiing cant afford to park in structure • skiing Chamonix parking W Vail • skiing close to where I live • skiing Condo is on local bus route • skiing ford park • skiing founders • skiing Free bus • skiing Golden Peak • skiing golden peak • skiing Golder Peak Vallet • skiing i dont need parking for skiing • skiing I use the bus for skiing Source: RRC Associates Page 89 of 125 6/1/2010 6 -2 -89 TOWN OF VAIL COMMUNITY SURVEY 2010 When you visit Vail Village /Lionshead, what is your first choice for parking for the following purposes? (OTHER) parking purpose comment • skiing Municipal Lot • skiing my place (home) • skiing our condo • skiing Park at home and take the bus • skiing Personal space • skiing Poached Parking Spot • skiing • skiing /work bus • skiing /work bus for skiing, at work for work • skiing /work Ford Park • skiing /work i have office parking • skiing /work I take the bus • skiing /work Landmark • skiing /work my place of employment • skiing /work Private Parking • skiing /work Private parking in Lionshead • skiing /work Structures are always full • skiing /work Use client parking spaces • skiing /work Vail Interfaith Chapel • skiing /work work • skiing /work work place • skiing /work • work Employee parking • work Ford Park • work Golf Course • work I do not work in Vail • work none • work on -site parking at my office • work place where I work • work Private Parking • work soccer field • work Soccer field • work VVMC employee • work work • work work parking lot • Bike • Bus • bus to ski • Can't afford to pay fees to ski or work, have to ride the bus • dining • Dining • Do not use the parking structure • Donovan Park for the park for my kids • FirstBank (employee) • Ford Park • Ford recreational area /entertainment • free parking Source: RRC Associates Page 90 of 125 6/1/2010 6 -2 -90 TOWN OF VAIL COMMUNITY SURVEY 2010 When you visit Vail Village /Lionshead, what is your first choice for parking for the following purposes? (OTHER) parking purpose comment • Frontage Road parking should first come first served and be free for early arrivals; incentive for coming early; relieving Denver to Vail Traffic congestion. Friday and Saturday /Holidays • hardly park in town • Have parking provided. • I can park at home for skiing. • I don't go into town any more. Nothing draws me there. • I have a parking spot, but without it, the structire is imperative, or other alternatives. The "free" time is hugely important to enourage people to continue to use the town. • I live in Lionshead, so I walk • I take bus • i take the bus everywhere • I take the bus for all 3, usually to the village & stupid question since you do not ask about the bus • I take the bus to ski • I take the tov bus from east vail for skiing • In winter I ride the bus. In summer I park in the Vail structure or ride the bike • inside condo - lionshead • Library - LH • Library and medical services • live in lionshead so no parking needed for us • live in town have parking • Make sure my lodge has parking • Manor Vail and walk • My condo building • my garage • n/a • na • NA • None - don't go to town anymore • north trail front rd for workbus • other recreation /events should be a purpose. Thereby, I use VV & LH • Rent a spot in Village Inn Plaza Garage • residence parking • The garage in my condo • There is no great ski parking option. You have to arrive at a certain time to park free on the south frontage road. • Toddler activities • use of the Vail Athletic Club • vvmc for work • We park at Vail Int'I and either walk and /or ride the bus system. • We take the bus Source: RRC Associates Page 91 of 125 6/1/2010 6 -2 -91 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you prefer that location for skiing? (OTHER) location comment • Lionshead choice between gondola or ch 8 • Lionshead closer to my home; like getting up the mountain from there • Lionshead closest to where I live • Lionshead Donovan Park in summer • Lionshead gondola • Lionshead Gondola • Lionshead gondola • Lionshead less people & gondola • Lionshead lockerroom is located there • Lionshead more family oriented than Village • Lionshead Only Lionshead skiing early season • Lionshead pass blocked on weekends • Lionshead see above -we belong to Arrabelle -we really like the ski valet/ Gondola chair 8 facilities, but it is difficult when we have friends who do not have a place to put on their skis • Lionshead ski locker • Lionshead The Vail Parking Structure seems to fill faster in the winter • Lionshead Work • Lionshead work there • Vail Village all of the above • Vail Village close to where I keep ski equipment and where I ski • Vail Village Closest to my home. • Vail Village Convenience • Vail Village home location • Vail Village I have a locker at Vista Bahn and like the shopping and restaurants • Vail Village I keep equipment at work and this is closer. • Vail Village I meet instructor there. • Vail Village locker • Vail Village lockers • Vail Village Next to my condo building • Vail Village The Vail Experience = Bridge Street • Vail Village want to access mountain vis Vista Ban • Vail Village We take the bus to transportation center • Vail Village where we rent our skis • Vail Village work • Cascade Area Club member and bought a parking pass • N Frontage Road cost • N Frontage Road free • N Frontage Road I can't afford to pay $25 a day. • N Frontage Road no fee • N Frontage Road price • Donovan Park Car /walk feel safer than NFR • Donovan Park Cost • Donovan Park Free • Donovan Park free • Donovan Park Free silly. • Donovan Park no fee • Donovan Park shortest distance to lift and no crowds • Donovan Park x- country good • Other because I have paid for private parking. Source: RRC Associates Page 92 of 125 6/1/2010 6 -2 -92 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you prefer that location for skiing? (OTHER) location comment • Other cheaper • Other Convenience • Other Convenient though crowded • Other Cost • Other cost • Other FREE • Other free • Other free • Other free • Other Free • Other Free • Other gives me flexibility on getting home and where i want to ski • Other I do have a ski locker in the village, but I don't park in town. I think the "premium" shopper parking for 1 -1/2 hrs has been a big bust; I never see ANY cars in those spaces, no matter what time of day. • Other I have a parking space I rent for a huge amount of money for guaranteed parking. • Other i own a parking spot in the village • Other I own it • Other I own it. • Other if it's open, it's free • Other It is the closest bus destination • Other It's free • Other live there • Other no fees • Other own a condo with parking • Other Owner parking • Other price & environmental impact • Other The bus is fantastic. • ambiance • convience • Do not use parking • don't park in town for skiing • Don't Park To Ski • Don't ski Vail. • Free • I can not afford to park in town to ski • i own a home • I prefer riding up the Vista Bahn etc for the quick access to runs I like • I ride the bus to ski • I ski BC or Arrowhead to avoid Vail parking • I take the bus • I work in Lionshead • Library • local vail parking too expensive • My condo location • n/a • No cost • No good option for ski parking • No longer ski • Own property near lionshead. Source: RRC Associates Page 93 of 125 6/1/2010 6 -2 -93 TOWN OF VAIL COMMUNITY SURVEY 2010 Why do you prefer that location for skiing? (OTHER) location comment • privately park • propably you should have free in the summer, but charge alot more in the winter to park • residence parking • Ride bus for skiing • Town right to Mountain is great!!!! • Transportation center. • Use bus • Variety of ski terain • We do not ski anymore. • we do not use parking for skiing • where i stay Source: RRC Associates Page 94 of 125 6/1/2010 6 -2 -94 TOWN OF VAIL COMMUNITY SURVEY 2010 How satisfied are you with the benefits of your pass this year? Any comments on your response? satisfaction comment • 1 -not at all satisfied Does not permit overnight parking. My building, Mountain Haus, has no parking and the value pass is the only way I can even close to afford to park. It is still way overpriced, but does no good if I can't park over night. • 1 -not at all satisfied From $5 to 12.00 to park for tax paying resident. Amazing! Also was 45 minutes late or over the 90 minute period and I was charged $15.00 for 45 minutes. How pathetic. • 1 -not at all satisfied Have been taking the bus as Village parking lot still too expensive and usually closed when work the pm shift !! • 1 -not at all satisfied I have purchased a parking pass at Cascade and use their shuttle to go to town for work or skiing. It is a better deal for our family in terms of both cost and convenience. • 1 -not at all satisfied I never use it because the parking is always full • 1 -not at all satisfied I still have to take a bus from West Vail and then walk from the transportation center.... it takes forever! • 1 -not at all satisfied The areas designated for Value pass were empty or at best 10% used this year. The Premium parking area was empty in Lionshead all season which attests to high price for shoppers parking. • 1 -not at all satisfied The town has made parking during the day so expensive that this winter that I no longer go to town for business or lunch during ski season, it is not worth it to potentially get charged for going over 1 1/2 hours. • 1 -not at all satisfied there aren't any value pass spots after about 0700 • 1 -not at all satisfied Too expensive! Desperately need outlying parking convenient to bus routes but that doesn't risk a parking ticket after 3 hours. Making it impossible to use PUBLIC parking spaces at trailheads during the ski season is absolutely silly; we're a SKI TOWN after all. • 1 -not at all satisfied Vail charges $150 for parking at Ford Park but will not spend money maintaining the walking paths so employees can walk to work. (the paths were plowed this winter because there was work going on at Ford Park) I urge Vail to continue to maintain these paths in the future. It is only fair if you are charging to the the outlying parking lot. • 2 As property owners in Vail we already contribute with a number of different taxes, and I think there should be a greater discount for parking. Even with a five dollar discount, I still spend over $600 annually on parking. I think a more reasonable season pass price for locals would be much more popular. 2 Full when I come in mid morning • 2 1 park in Lionshead and due to the high cost there are never many cars parked in value parking, people seem to be boycotting the parking and using the bus • 2 IF the bus ran more often where I live I would not use the parking structure and leave more room for visitors. • 2 Many times the soccer field lots fill up by 7:30 a.m. or even earlier and you can't park there anyway • 2 not used very often as still too exensive for a local worker • 2 Over priced. • 2 parking is still expensive, especially on weekends and sometimes there are no discounted spots.; parking is a real pain and expensive Source: RRC Associates Page 95 of 125 6/1/2010 6 -2 -95 TOWN OF VAIL COMMUNITY SURVEY 2010 How satisfied are you with the benefits of your pass this year? Any comments on your response? satisfaction comment • 2 The daily fee for parking is too high and price for premier parking is ridiculous. On a typical ski day, the lot is half full - this benefits no one. Both VA and the town of Vail would make a lot more money by lowering rates and filling the garage. Even though I have a value card, more than once this season I've decided not to ski because I didn't want to pay (even the reduced) the price to park in the Lionshead garage nor did I want to cram myself, like a sardine, into one of the town buses. • 2 To expensive to park. Many problems with the new card system (eating your funds improperly).; ; Note - - if you are going to charge for summer parking, you need to offer bus service to tax paying residents living in Vail that do not have summer bus service (i.e. Lions Ridge) • 2 too expensive for Vail residents. value parking was under; utilized due to cost • 2 too expensive Mon - Thursday. The lot was not filled all year • 2 Very inconvenient to add value to the pass. Big waste of parking spaces since only Value Pass holders can park in a huge area of the garage. Unreasonable parking fees at times when there is limited or no bus service. • 2 Weekend parking is still too expensive... and that is when working families like ours is using the mountain. • 2 with tha price increase I noticed lots of vacant spots. Families with toddlers abd older folks need closer access. By decreasing the prices for three hours these local families who usually stay only for shorter periods would use the garage more frequently filling vacant spots 2 -3 times per day generating more income and giving the locals a break, then we would have more time to shop and spend money. The visitors usually have more passengers per car and can easily afford to pay the higher prices for a full day of sking. • 2 You charge too much for parking. This sends the wrong image, to both locals and visitors, that Vail is an expensive place to recreate. • 3 $20 on Fri /Sat/Sun is still pretty steep for locals. • 3 Do Not change the system again this summer ... It is crazy the shopper parking for $65.00 nobody is ever there ...it is impossible to come shoping before 3:00pm ... I go to the Sonnenalp for lunch because of the free parking... • 3 Don't like weekend increases • 3 Extremely expensive for pass. There should be a better solution for someone who wants to come and go during crowded periods. • 3 Garage fills up. Pass no good. • 3 1 would have loved for my blue pass to be good in VV 7 days a week, or at least maybe just blacking out Saturdays when the structure does tend to fill • 3 If the cost goes down, I believe gross revenues will go up. $12 is fine, but $20 is too much. I never park in the structure on $20 days. 3 Is it possible to recharge the pass ONLINE (internet access) instead of having to call the center ONLY during working hours.. (5 days /wk 8hours /day instead of 24/7 through internet) 3 It is for work. 3 need the pass as that is the only way i can get to town 3 only used it once; 3 parking is way to expensive in the winter. don't hit us again in the summer. 3 still not affordable (on a locals budget).only used it for certain occasions. 3 this system works better for me ... the magentic reader is the way to go .. 3 too many restrictions, too expensive (Fri, Sat.Sun & holidays) Source: RRC Associates Page 96 of 125 6/1/2010 6 -2 -96 TOWN OF VAIL COMMUNITY SURVEY 2010 How satisfied are you with the benefits of your pass this year? Any comments on your response? satisfaction comment • 3 We liked the new value pass card this season. We wish that parking wasn't so expensive on weekends and Fridays. • 3 Weekend rate is excessive and counter productive • 4 Get rid of the Priority Parking or at least 75% of the spaces, no one uses them • 4 Have not used very much but find it much easier than in years past. • 4 I have to leave early to get a spot, I think you should sell less of the pink passes. • 4 1 think the reduced ## of spaces at the soccer field was silly. • 4 1 would like to have a Gold pass, but the town increase the fee 30 %. • 4 Mon - Thurs is attractive. The nearly double cost for Friday - Sun is hardly worth it and few locals ski on Sat /Sun. I would make Friday the same as Monday. You can charge more on Sat /Sun as I avoid those days anyway. • 4 Regarding summer parking charges- we need to do everything that we can to get people to come here in the summer. A parking charge would only discourage them. • 4 Sunday is not always that busy of a day and it would be nice if the passed worked in the Village where all my ski stuff is stored. • 4 The Friday and Saturday rate is obscene and I avoid using my Value Card on weekends, even though the Value Card area is mostly empty. • 4 Think the parking fee should be the same all the time • 4 Why restrict these few passes on weekends? I park to shop, eat or play. • 5 -very satisfied i actually had a silver pass • 5 -very satisfied I feel the area is underutilized and I hate to see it fairly empty and people parking on the road (for free) on some weekends, but I love the availability of it and think the concept is good for the value pass • 5 -very satisfied More monitoring of structure ... on many days, cars are parked in multiple spaces which make it impossible or very difficult to park ... need to keep lines painted so spots are really clear to users. • 5 -very satisfied Parking right off freeway, bus or walk to town (village), great! • 5 -very satisfied Rugby Lot and Ford Park used to fit more cars! Then somebody came along and dictated new parking rules... this has made those parking lots *less* useful. • 5 -very satisfied Summer parking - How about free for 2 hrs and then $1 for the next 4 hrs and then $3 for all day. Have a season pass for employees for the summer for $100. Have Free after Three. Would the cost of employees be too much for the revenue/ • don't know didn't use it this year • don't know I haven't had to to use the pass this winter. • don't know My pass is a benefit which could easily be cut. I never really use it. Look at some of the perks you hand out to people. I think you could have people do with less and experience what the guest does firsthand. That might save people's jobs. Source: RRC Associates Page 97 of 125 6/1/2010 6 -2 -97 TOWN OF VAIL COMMUNITY SURVEY 2010 How did you access the Community Development Department's services? (OTHER) • comments from others w/ similar projects • contractor on our house • email • HOA meeting • made appointment • My contractor used them • Part of a project • working through architect and builder Source: RRC Associates Page 98 of 125 6/1/2010 6 -2 -98 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on the environmental quality in the Town of Vail (wildfire, beetle -kill, air, water, etc.)? • ; Selective enforcement of HOA's • A neighbor on Lupine Rd in East Vail has a least 30 dead pine trees on his lot (I'm not exagerating). Despite my repeated complaints, the town of Vail has done little to make the property owner remove these trees. As a result (even though I sprayed),1 lost 3 beautiful pines on my property last year. What's the point of having a town ordinance requiring tree removal if its not going to be enforced? It's also a waste of money to spray the daisys - the funds for this effort should be redirected to saving pine trees. • again, a bit slow on the uptake. • air quality is very important • As a part time resident of East Vail for 15 years, I have seen no progress on the truck noise pollution issue as trucks descend from Vail Pass. I have observed sound barriers along 1 -70 near Silverthorn which appear to have a positive impact. I think nothing is being done in this area. There is little enforcement during late night and early morning hours to discourage noise from trucks. I don't know if noise pollution fits within environmental quality in TOV. • As we add more beds to Vail's inventory in the winter they need a place to ski. By removing the dead trees, especially on the front side of the mtn., there would be more room to ski and position Vail as the most incredible skiing experience in the world. • Based on my current knowledge I do not understand why some beetle kill wood is not brought down and used for firewood in government buildings, especially forest outpost buildings and such. I think the current operation is the lazy man's way out and harvesting some of the wood for fuel /heating sources would outway the benfits of just burning a majority of the dead wood. • Can the beetle -kill product generate revenue? • clean out the bridge street drains • compared to many other areas and communities we have fewer environmental problems. our problems are economic more so the environmantal. M C • Doesn't seem to be much enforcement in east vail for the removal of dead trees on private property • Enforcement of removal of beetle killed trees in residential areas borders on "none ". • Environmental issues? No recycling program, no awareness...; TOV can do better. • Get the properties, Intermountain comes to mind especially, to cut down dead trees on property. The dead trees are a danger to the community. • Given the other issues, I'm willing to maintain the status quo regarding air, water, etc. • Good job on those trees! • Government is too big already and you need to keep your nose out of other peoples business • Great controlled burns. • Har to be environmental when they are building giant buildings with tons of luxury amenities and giant houses with the same. I don't think a luxury resort can be considered too environmental without downscaling and doing without some of the flashiness. • Has the town looked in to anything not terribly ugly to address the air pollution from 170? There are lots of new products out there... maybe something will show up in the future. Maybe some in -town company can create some product for this purpose. • Home owners /developers should have more responsibility • I am very glad to see the proactive measures the town has already taken in West Vail. There is obviously still more work to be done, but I think we're off to a great start. • I don't know how the town is going to prevent toxic substances from entering the creeks and streams and the potable water supply. • I have heard more regarding the overall forest management regarding fire, but have little or nothing regarding the enforcement of dead tree removal (I have heard more about Breckenridge's policies and I don't live there). I have also not heard much regarding the environment. Source: RRC Associates Page 99 of 125 6/1/2010 6 -2 -99 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on the environmental quality in the Town of Vail (wildfire, beetle -kill, air, water, etc.)? • I have seen effort on these fronts but do think they are critical issues that should probaly been #1 on this survey • I know this is a huge problem and the number of trees to be removed is incredibly high, but I think the homeowners need to remove the dead trees. I like the recycle movement at town functions and encourage more • I love the fire break cuts - but it's really not going to be enough when the fire happens. • I think local restaurants and bars should be required to recycle. • I think that the amount spent on eliminating beetle kill should be decreased. People should be responsible for protecting their own homes in the ways they see fit. In the end, a major fire even will not be protected by a minimal barrier of beetle kill free forest. ; ; As far as environmental quality is concerned, I think that Vail puts on a facade of being environmentally conscious, but does not deliver. Ecobus schedules have been cut. As mentioned there is insufficient recycling and waste management. There aren't any major renable energy projects. The major construction projects emit large amounts of toxins, trash, and noise. • I think the effort on reducing plastic bag use had no effect and was useless AND misleading! • I wish i had more info on this subject to form an opinion but I dont. I do know that I really like the new in town buses that are "clean" and dont stink like deisel when they drive by so kudos for that. • I would like to comment on building permit and design review but no space was supplied below that area. I believe the building review requires to much of residences and condo associations trying to remodel older buildings. Please help us get at least a remodel done without spending a fortune. Many can not afford all that the town wants done. • I'm totally in favor of whatever it takes to remove beetle -kill and prevention. • If it is included in environmental quality I wonder why our recycling program is so lackluster and why it is that the town isn't making recycling more accessible for restaraunts. Not to mention that it is ridiculous that we don't have any kind of composting effort going on, not only in Vail but in Eagle County proper. • if you cared about environmental quality you would make it less attractive for folks to drive • It took way too long for the removal of beetle kill to start. 15 years ago Community Development (Design Review Board) mandated the amount of trees needing to be planted on all newly constructed properties as well as not allowing residents to remove any trees now they are claiming that many trees that they required & approved to be planted are too close to the buildings and create a fire hazzard. The resident pays up front for the trees and then later to remove them and the TOV staff and guidelines are at fault. • keep cars off the road on Kinnickkinick... • Keep crews working at the peak level until its fixed ridge line to ridge line. • more of the dead trees should be removed, so as to deny the beetles some refuge.. • Need more public awareness for emergency evacuations and personal preparations. Imagine what the Glenwood Canyon rockfall closures would do in a fire. That could be only 2 trucks or cars to close the highway. • need to address environmental quality. need clear baseline studies and clear goals with percentage, not just numbers. • No • Noise abatement from 170 would be a help, in West Vail particularly. • Protect Gore Creek from encroachment. Its our own Gold Medal Trout Stream. NO building,No variances, on anything in the direction of Gore Creek. • Put plat maps on line. I like having flood plain, GSA, and hazard maps on line • Quick mitigation of any fire threat is vital to keeping Vail beautiful and safe. Any large fire could damage Vail's drawing power for years. Source: RRC Associates Page 100 of 125 6/1/2010 0 -2- 100 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on the environmental quality in the Town of Vail (wildfire, beetle -kill, air, water, etc.)? • Sorry the pinion wood smell is nearly gone ... one of the GREAT things about Vail...: -( to have it gone ... I think that was bogus frankly. • Spending about half -time in a town that was affected by wildfires, the threat of wildfire cannot be underestimated. It is also very difficult to quantify. Reasonable building code changes for such things as roofing materials and roof penetrations can go a long way toward mitigation. Thinning of overgrown areas is also good. The beetle is not the only enemy. • Start planting trees. Seedlings exist in many of the ski runs and under chair lifts, relocate them to areas where they can grow to maturity. • The ability to rely upon answers from individual planners at the Town is very limited. There is very little individual responsibility or accountability. The administrative staff does a great job. • The balance between overreaching and trying to do too much versus inactivity seems about right to me. • The beetle - killed forests are poised to BURN big time, and soon. We must be prepared. This is a healthy /natural part of the forests' cycle, and we can allow it to burn while simultaneously protecting our homes. • The forest of dead trees terrifies me. It's only a matter of time before we have a fire. I hope Vail Resorts is doing their part as well to manage the dead trees in their jurisdiction. • The mountain and experience is your product. You must make it as good or better than competitive mountains. • The town needs to continue to mitigate the spread of a wild fire in west vail south side • The Town talks the talk but does not walk the walk when it comes to environmental sustainability • There are lots of dead trees in both East and West Vail • there are to many dead trees around homes that need to be cut down before we have a fire problem. the problem is that it costs to much for homeowners to have them removed. • There is no reason for the TOV buses to idle for 10 minutes while waiting to leave. Think of the pollution and the fuel savings if you turned those puffers off. • There seems to be a lot of talk about environmental projects but not much action. Air quality, noise abatement (I 70) and water /stream issues need more attention. We are still building projects that claim they are sustainable yet none of the water and air quality impacts are studied in depth before construction. We live here and tourists come here for environmental quality. This should be a top priority!!! • There should be a massive effort underway to replant /regenerate the forest in the Valley section by section. • They are doing a really good job. • Think more trees should be removed ! • This has to do with parking. Since we do not have the space, why is it that since we are not to be using the frontage roads that much, and with new buildings that there is not a mandatory thing that all new build ing,remodels have underground parking for staff, lodgers and for extra public parking? • This question is confusing, i.e., by "Much too little" attention are you asking do we think this subject needs a higher priority? • Time to promote bike commuting and walking. Pedestrian overpass at Cascade • too late to do anything about the beetle kill. airlifting seems like extreme measure • Too many "environmental" goals, actions etc are politically correct but do not address the actual needs of Vail or consider how Vail is different from cities with blocks and full time residents. Get real and responsible. Source: RRC Associates Page 101 of 125 6/1/2010 0 -2- 101 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on the environmental quality in the Town of Vail (wildfire, beetle -kill, air, water, etc.)? • Tributaries and runoff into the Gore Creek need to be monitored for erosion and chemicals due to development and deforestation. The creek is in bad shape. Look out for invasive species of plants escaping from landscaping, I see them slowly creeping up the mountain where there were none before. Increase the environmental literacy and awareness of staff and stakeholders. • Vail Fire department does a good job managing the cutting and removal of dead beetle kill pine trees. Increased enforcement of the removal of dead trees on private property is necessary for health, safety and welfare of the community. ; Not enough concern for water quality from development and construction, and run off from 1 -70, frontage roads and parking lots. • Vail Village and Vail Mountain consistently smell like raw sewage. Talk about bad customer service. I can't believe that there haven't been any articles in ski magazines about Vail being the toilet bowl of the ski industry. • very happy with our environmental approach. so happy to see so many dead trees in E. Vail gone! • We had to call to get dead trees taken care of. I realize Vail is a small community, but it should try to recycle more. I do see progress, but more is needed. • We had to remove beetle - killed trees on our property. You gave us the right amount of time to have them removed. • We need a cleaner recycling center. • We need to be careful about removing too many trees completely- removal could disrupt ecological processes such as nutrient cycling and animal homes. • what hell is leaking into Gore creek just below the Covered bridge, north side /river right and what is that stench at the bottom of the Vail parking structure ? ?? • why isn't the USFS working harder to find ways to combat the bark beetles ?!! It's hard to believe there's no solution. • Would love it if sound barriers (glass ones would be nice, I've seen them used in Switzerland) along I- 70 would greatly improve the overall experience of being in the mountains! Source: RRC Associates Page 102 of 125 6/1/2010 6 -2- 102 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on Public Works services, Fire services or Police services in the Town of Vail? • A little eager to ticket parking. A better job could be done of cars taking up 2 spaces in the structures. Many spaces are lost. TOV vehicles often take up a lot of parking. • Alittle too quick to ticket our vehicle when parked on Vail View drive. We were hauling a trailer out from Michigan with items for our Condo. No way to get this traier down the very steep drive to our door. Yet we wern't allowed to keep it on the street for 5 days. • Almost impossible to get to E Vail when the highway is closed. Still a problem. • Although not in the last 12 months, response time to my building for fire alarms from TOV fire by hospital is minutes too long. • At peak traffic periods, the traffic circle at the Vail Village exit becomes jammed with traffic. It would be helpful for a policeman to be assigned on an "as- needed" basis to direct traffic. • At round abouts during summer bike events they need to be more visible nad timely. • Cars loading and unloading in the Lionshead bus stops. Everyday. • CEO's are great asset to community. • Code enforcement is a nuisance, and not fair and consistence. Our tax dollar could be better spent. • Code enforcement staff are not always courteous to 2nd home owners. • Come down harder on repeat criminals. Shoot them and or deport them. • Craig Bettis is great • Do not have much good to say about the code enforcement officers (except Moses) • Do the police even care about our local neighborhoods? There is no regular patrolling, no speed limit enforcement. They seem to spend an inordinate amount of time on I -70. • Don't believe tickets should be issued just warning • Don't see much of them. They could do more patrolling in the outlying areas. • everyone is great • Fire inspector wasted time and money requiring sprinklers in our cement building. The cost would have saved more lifes if put into cancer research. • For a small town, I think there are too many officers. I dont think I should see them every single day. We could spend our money in better ways. • Get rid of officer dummy. He is an insult to the concept of protecting or serving. God forbid someone really needs emergency help and they find him instead. • Get then out of the cars and on foot. The community should know their cops. I now know the name of only one cop. • Great balance between safety and friendliness • Greater presence on south Frontage Rd to curb speeding from muni building in both directions. Book /fine offenders. • Haven't had to use them, thank goodness • Having a Vail police car sitting on I -70 waiting for speeders rather than patrolling the streets or on foot in the village is a waste of resources. Where was the closest police officer when Weststar Bank in Vail Village got robbed during business hours 3 times? • How Rossi was allowed to walk the streets is beyond me... • I am very concerned about the recent complete disregard of constitutional rights by the Vail Police Department. The success of recent lawsuits is certain proof of this. • I called about people vandalizing /stealing our neighbors property late at night and no one came to catch these guys or do anything - very disappointing • I don't honestly think the Police Services can do much more than they are already doing regarding parking and traffic control. We desperately need more affordable parking and our traffic issues are like Christmas and Easter at churches and you shouldn't plan around those issues. • I feel safe but not from the police. They are not polite when managing traffic. Some do not work well under pressure. They are visible only when the bars close. They drive business from town with a reputation for "hunting" anyone out late hoping to find a DUI Source: RRC Associates Page 103 of 125 6/1/2010 0 -2- 103 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on Public Works services, Fire services or Police services in the Town of Vail? • I feel that we need more officer presence in the village cores, especially during peak drinking times, and that the officers, especially the younger ones, need a bit of training to project a friendly demeanor. Simple presence diffuses much of the alcohol fueled misbehavior (public urination, fighting, cussing), but it seems that we are relying on the overhead videos now. • I have reported two crimes to the Vail Police. Both were handled quickly and in a courtious manner. However, there has been no resolution. • I KNOW THIS IS A THIN LINE, BUT I FEEL MORE FLEXIBILITY COULD BE USED IN ISSUING PARKING TICKETS TO SKIERS ON THE FRONTAGE ROAD, WHO DROVE ALREADY 2 OR 3 HOURS TO GET TO VAIL, HAD TO PARK A GOOD DISTANCE AWAY FROM THE LIFTS, WALKED IN SKIBOOTS AND GOT A TICKET BECAUSE OF OBERSTAYING THE 11 PM DEADLINE. • I love Officer Manny Quin! • I never see any police officers, nor have I heard much about crime so I guess they are doing their job. • I never see police in Vail • I think police services are satisfactory as I wish speeding violations would be addressed in outlying neighborhoods like Chamonix, Sandstone or any area without side walks. Enforcement of speed limits would just make me happier, but smiling and waving at everyone also works to slow them down. • I think that Vail police probably has very repetitious work due to our low crime. For this reason, I think that their urgency with serious issues has been unacceptable in 2 instances this year. • I think the bike patrols are a great idea, when weather permits. The police presence on Bridge Street at night is just enough to keep people in line while not intruding on the evening. • I was not aware of parking changeing in front of Safeway. I parked there on a Thursday along with other cars and got a ticket. The next two Thursday's after cars were parked there without tickets. Due to cost of ticket, we did not eat at Bagali's or May Palace once this winter. I skied Beaver Creek more and spent my money in Avon & Edwards. I also gave up my membership at VAC due to this & never being able to park for a quick work out. • I work at the hospital and walk to The Transportation Center most nights. I sometimes feel a little uncomfortable in the winter months because there are not a lot of street lights next to the new construction. • I would like to see the Police ski - theft - prevention measures increased. • I'd like to see more patrol presence in East Vail. • I've never seen them try to manage parking • It seems like the police are nowhere to be found, then there are ten standing around bridge street late at night doing nothing or intimidating the public. There needs to be a balance. • Keep up the good work!! Hope you like your new Volvos! • Lose the dummy and control speed zones with actual people. Dont issue information in newspaper of when and where speed control will take place. • Majority of officers are very good. Would like to see more presence in town & parking structures at night but understand limitations of payroll. Always have responded very promptly when a problem in my neighborhood has come up. • make public more aware of crimes so people dont think that living in Vail means they do not have to be careful and cautious. • Managing traffic? What is that the only police I see are; always on I -70 sitting at the chain up area when there is; no chain law in effect. When the highway does close it takes; me 2 -3 hours to get to East Vail. Thats even with my tag on; my mirror, because no police are at Ford Park to MAKE SURE; people get turned arounded. • monitor speeding on sides streets (West Vail) or put in speed bumps. • more control of speeding on frontage rds. Source: RRC Associates Page 104 of 125 6/1/2010 6 -2- 104 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on Public Works services, Fire services or Police services in the Town of Vail? • more patrols in the west vail neighborhoods. speeding is really an issue on chamonix. there are no sidewalks for peds to at least get off the roads. why have patrols cars sitting on I -70 when peds are trying not to get hit by speeding cars. tov buses pick up too much speed on chamonix as well. if need be put in speed bumps or dips. • my skis were stolen in Vail last year:( • nazis!! • Need more cops on the streets • Need more patrols on Buffer Creek Rd. everybody speeds up and down that road endangering pedestrians. • Never do I see a policeman in Lionshead unless there is a big event. They do not get out of their cars unless they are making a traffic stop. • No • Please clean dog poop in the parks by May 1st. • Police department should patrol our streets by foot or bicycle and not by car • Police should not be issuing tickets for private property, all it leads to is a hassle, since they rarely are aware of who is actually authorized to deal with this. • Probably not the right place for this comment but I believe the town of Vail could do a better job of letting people park there cars overnight in the structure if you have had too much to drink. I have gotten up to get my car at 8am and had to pay what I feel is too much since you start charging at 4am. I have heard you can talk to the parking guys but maybe you should advertise this so people don't drive DRUNK!!!!!!!!!!!!!!!! • Probably the most unapprochable employees of the town • quick response times when I have called • Rules for parking on Frontage Road after PLs are full should be more visible and stated more clearly • Seems like too much emphasis on stopping traffic on 1 -70. Also mostly cars(visitors) and few trucks • seems like way to much speeder control vs. dealing with traffic and pedestrian issues in town • Seems to be an excess of police officers. Need to back off on the parking tickets. Too intense in neighborhoods and overflow parking. Plus give people a break if the hiking trail lots are full tdue to bike races. Be more sensitive. • Should police parking on Vail streets. Raise parking tickets. • Some of the younger (newer ?) police officers seem to be on a power trip or feel that they need to assert themselves to overcompensate for something. Please don't hassle the locals over minor things, it breaks down the feeling of community (i.e. giving us a parking ticket even when we arrive on the scene as you're writing it). • some times too much on 170 ...folks are afraid to come to vail in the evening..; the garage full sign should be monitored because there are spaces available and then people park for free on the street and the town could be making money • Sometimes the code enforcement people are overly vigilant. • Sometimes they have to act less like cops and more like people. I understand when it2 2am but during the day be nicer • Speed limit on North Frontage and stop sign observance not enforced. • Sprinkler requirements for private residences is overkill and raises the cost for the full time residents trying to live in Vail • STOP the use of mag chloride on our streets. Plowing and a little sand (NOT large volcanic boulders) will suffice!; We can't afford new vehicles every couple years. • terrible neglect of ice on small streets, whereas the high end neighborhoods get way yoo much care • Thank you for your service (firemen too) • Thanks to our public service people. They are great. Source: RRC Associates Page 105 of 125 6/1/2010 0 -2- 105 TOWN OF VAIL COMMUNITY SURVEY 2010 Any comments on Public Works services, Fire services or Police services in the Town of Vail? • that's one tough job • the dummy works. • The only time we come in contact with the Vail Police is on July 4th and during snow storms getting back to East Vail. The police seem to be friendly and knowledgable. • The parking cops are great in general except for the female brunette with medium length hair. Her attitude is downright rude and presents a horrible impression to our tourists. • The parking structure needs better monitoring, people need to be told how to park better. • The police have done a better job recently of managing traffic when there are road closures, making it easier for locals to get around. • The police service could be improved if minor drug offenses were treated as a low priority as has been done im many communities. Going after possession /use of marijuana and most drugs is a waste of time. • The TOV Police Dept is professional, service oriented and very responsive to our calls and requests. They should be commended! • there are a lot of police officer's here in vail. • There was a time when the issue of noise through the town of Vail for truck and their "Jake brakes" I have never seen one truck ever stopped for this and they ramble on thru west vail all the time. • They do a very good job in a professional manner. • too many cops giving tickets in this tough economy just seems opportunistic • Too many police and code enforcement personnel in town. Not a friendly approach with the public. Intimidating and forceful. • Too much time spent on the interstate instead of preventing graffiti in neighborhoods and businesses. • Touch much money spent on fire and police. Cut here! West Vail Fire Station completely unnecessary. Don't waste our money. • Use of segways good idea rather than cars in middle of town. • Vail Police on the mountain on skis is great. Would love to see them at the base areas during winter busy times. • Very happy with police and fire departments • When Vail Pass closes, need more traffic control in town. When Mountain closes, need help at main Vail Rotary with traffic flow. • While substantial improvements have been made to traffic control in East Vail during periods of heavy snow, the police always seem to be overwhelmed and playing catch -up when the Pass closes. • With all the police officers in the Village why can't they get rid of the cars and trucks? • With how confusing the parking rules are, it seems extremely unfriendly to ticket people parking along the north frontage roads. • would like to see a patrol vehicle make a least 1 trip thru each neighborhood a day at varying times Source: RRC Associates Page 106 of 125 6/1/2010 6 -2- 106 TOWN OF VAIL COMMUNITY SURVEY 2010 Are there any specific concerns or considerations that reduce your use of bus services? • ; We need more frequent service on the Lions Ridge Loop route in the winter. Ridership is up on the route and it needs to run more frequently than once an hour. I have a hard time getting to work at the apporpriate time because of infrequent schedule. Visitors don't want to wait an hour to get home after skiing. Bus is often full before Sandstore school stop and Lions Ridge Loop passengers have to wait another hour for a bus. Talk about making visitors angry with their "Vail" experiance. Bus service on the route starts late in the Winter season and ends two weeks before season ends. Makes a hardship on those of us working at the mountain. • A lack of frequency in the summer deters me from using it at as a viable way to visit either the village or lionshead during the summer. • Ask drivers to obey stop signs • availability and cost of parking • Availability of free parking! • based on freguency of buses and availbiltiy of free parking • Big crowds needing the in town bus from Golden Peak, and then most all of them getting off at the VTC. Sort of annoying and silly for so many folks needing the bus for such a short trip. • Bus drivers are very friendly, on time and safe! I utilize the bus and as long as I avoid peak times, I find it very convenient.; ; During the winter, major bus routes at specific times need to automatically have 2 busses. Matterhorn and Timber Ridge at • Bus runs less in the summer. • Bus schedule should be ramped up when parking becomes paid in the fall. • Bus service was cut to East Vail in the summer • buses are crowded and smell • Buses are more crowded than ever before, especially with the promotion of outlying free parking. • Buses don't come often enough in the summer. It's faster to walk then to wait for the bus. • Buses on west Vail routes are way too crowded at peak times, possibly because people have learned they can park free on the north frontage road. (Why make those spaces available only on weekends ?) The problem with the bus stop serving the north frontage road parking is that the W Vail Red route, going counter - clockwise, takes another 45 minutes to get to the transportation center, whereas the W Vail green is only 10 or 15 minutes from there but there's no close stop for that route. You need to construct a stop for pick -up eastbound on the frontage road. • busses are early,some drivers dont open both doors,and leave you there standing outside,they pass by some of the stops, • busses do not serve my neighborhood which is why I do not use • Busy times like Christmas to New Years, we don't even bother since the bus is TOO packed. We just take the car. ; ; Also, I would like to complain about the New Years Eve bus stoppage - that was BULLSHIT and really dangerous! I watched people choose to drive drunk that night, because there were no buses to ride. Don't *cut* buses on NYE, friggin' DOUBLE them! Duh! ; ; Also, the schedule - switching in fall and spring usually happens at awkward times. Sync up with Mountain Ops, please. • Can't get to bus line from my home, so have to drive to get to where I have access to bus service. • can't park so better to ride • Can't we use electric buses for the in -town service... there are several cities that do this..Chatanooga is one. • cannot access bus conveniently from my home and there is nowhere i can leave my car in order to take bus into town • Convenience of having my own wheels if I buy lots of things in town. • Coordinate East Vail bus with In -town bus schedule. • crowding /overloaded buses Source: RRC Associates Page 107 of 125 6/1/2010 6 -2- 107 TOWN OF VAIL COMMUNITY SURVEY 2010 Are there any specific concerns or considerations that reduce your use of bus services? • Difficult /lengthy to use bus from Avon to Vail. Very unhappy about the cuts to Minturn by ECO and that has decreased my ridership. • Doesnt run early enough to get me to work. • doesnt run past my house in the winter in wEST vAIL nORTH • Don't like the engine smell • don't ski in summer and parking is free • Drive or walk in the summer ! • East Vail in the summer /off season is not frequent enough. Hourly service is just too long to wait. • Faster to walk due to lack of busses running. • Few buses scheduled during the summeer months and at the end of the ski season. • For skiing, the length of the walk and the fact that the ski locker facilities need vast improvement. • Free county shuttle • Free parking • Free parking during summer. • Free parking. • free /available parking • Frequency needs to be "convenient ", a maximum time between buses of 30 minutes. Otherwise, buses are not a good alternative to driving /parking. Only during peak ski season is frequency adequate. • Horrible in winter. E Vail bus should run every 5 minutes from 8am to 10 am and 3 pm to 5pm.; I know many people who drive because of bus overcrowding. This just adds to the parking problem. • I am in town and usually walk. • I am not always sure when the in town bus runs. Last December, it never came and I walked from Lionshead to the Village in a snow storm to get to a yoga class. I never did see the bus, although I walked along the bus route. • I am on the Lionsridge Loop which is only once an hour - -too little! - -with no service outside ski season. • I bike in the summer • i can normally walk faster than the in -town bus ... so i walk; We live close enough (Sandstone) to walk to the mountain, so we walk most of the time rather than wait for the bus ... but I LOVE the TOV buses. They are essential. • I can usually walk • I don't think that the bus schedules should be reduced before the ski season ends... while parking rates remain the same. • I find that this year the drivers are not as friendly as they have been in past years. I have heard more complaints than normal. • I just don't need it. I hear great reports but they should run longer at night to cover the bar crowd ... a reality of vacationing or living in Vail. • I just use the intown bus to get between villages, and it is always just fine • I know that there is little that can be done, but the reason I don't ride the bus is that usually I have a dog with me. • I like to walk • i like to walk when i can • I live in intermountain and during ski season the out of town parking near Safeway has caused overuse of the West Vail Green and Red buses and my tenants, visitors and myself /family have been left at stops due to full buses. I pay taxes in Vail and would like to use my bus. Why should an Avon resident get free parking and use our buses when I have to pay $40 for my family to use there pool at the Avon rec center ?? Source: RRC Associates Page 108 of 125 6/1/2010 0 -2- 108 TOWN OF VAIL COMMUNITY SURVEY 2010 Are there any specific concerns or considerations that reduce your use of bus services? • I live in Intermountain and it takes forever to get into town. • I live on Lionsridge Loop, the bus doesn't pick up there in the Summer. I would use it in the Summer if there was a stop. • I live up a steep hill from the bus stop so avoid it in winter. • I love the free bus system. The drivers could be more friendly • I normally just need the in -town bus and it's typically faster to just walk than wait. • I prefer convenience of my car. • I really enjoy the frequent bus service from east vail to vail village and back • I ride my bike. • I ski in early December but the Golf Course buses run on the summer schedule (very infrequently). I am forced to drive my car. • I use the bus service as much as possible. Don't have to deal with parking or traffic issues that way. • I use the bus service from East Vail routinely when I ski, unfortnately this past year I was only able to ski a few times. I use the service to a lesser extent in summer. • I walk • I walk when in town and I live in Edwards ... I drive to Vail. • I wish the skis & boards would remain off the bus. too dirty and dangerous to be packed in with all that equipment • I work in Edwards, so drive there. The summer schedule is too infrequent for my purposes. • I would use it more if there was more frequent service to the rest of the Eagle Valley. • I'd prefer not to ride the bus because of the extra time and sometimes the rowdy and hungover company. In the summer I like to ride my bike. • I'm always concerned about overcrowding during the ski season in the late afternoon. I also worry about the equipment (specifically boards, poles) that has to be brought onto the bus - what might happen in an accident? I avoid (whenever possible) riding the bus at those times. • I'm too far from bus stop when in ski gear. • If the parking fees are in effect, then the buses should be on the full winter schedule • in the winter it comes every 15 minutes, in the summer 1 time an hour, not convenient to get to or from work. • In the winter, the East Vail bus is sometimes full by the time it hits the Pitkin Creek bus stop. If I am in a time crunch and miss more that one bus, I have to drive in to town and pay for parking. That makes me angry. • In winter, at peak times, the buses are extremely crowded and uncomfortable. • It doesn't come close enough to my house in West Vail and it's difficult to park near a bus stop. • Just don't go to town very much, to expensive • Lack of lionsridge loop route in summer. Consider altering the Sandstone service to alternate with a lionsridge loop route? Also, I have been unable to get on the lionsridge bus at sandstone school due to a packed bus full of ski employees. at 4 - 5 PM, there needs to be a timber ridge express of some sort. • Like to walk the "no car" areas and also the new sidewalks when the WEATHER is good for walking. • Limited bus service at night drives business away • Limited schedule in the spring. • lionsridge loop does not run enough in winter. • long delays at covered bridge stop as they change drivers • Long wait at covered bridge stop. Crowds. No orderly line up area. • Many times it is faster to walk from village to village than wait for a bus. Step up to the bus is too high for short people, children and elderly. Mats in bus are slick, especially when there is snow. Drivers are inconsistent; sometimes very friendly guest service hosts and sometimes quiet or grumpy. Source: RRC Associates Page 109 of 125 6/1/2010 0 -2- 109 TOWN OF VAIL COMMUNITY SURVEY 2010 Are there any specific concerns or considerations that reduce your use of bus services? • many times the sign says "bus arriving in 4 minutes" or something. Its very often wrong and I end up walking • my children use the bus frequently • my job ( Real Estate ) dictates that I have a car available. I would commute using the bus if there was an affordable way to store my vehicle close to my work. • My job is not conducive to using the bus other than in the Core Area. • Need a car to do my job. • Need an earlier bus for residents getting to work or transport center for connections. • nextbus.com rarely provides accurate information about bus arrival. • No • no • No • No need to be in town • No schedules are good and busses run on time and drivers are great! You should throw them an end of season bash for there hard work and efforts. I would gladly contribute to the party! Chris Fitzgerald 476 -8386 • No, the East Vail service is excellent • No. We are usually in walking distance of places we want to go, lifts, etc. • No. The TOV bus service is a fantastic and under -rated amenity to the TOV. • Noise of idling buses at bus stops. Frequency of schedule and shortage of space during crowded times. • None • None • Nope, bus service is great! • Not a great location for the buses, at the parking structure, during the winter, when lugging ski gear from th top of the structure, down the stairs, through the village, to the lifts. • not near my house • not necessary with free summer parking..i have a car • Not on bus route. Takes too long top get anywhere. In -town service is good but crowded. • off season schedule cutbacks hurt locals..those renting their properties as well as living in town without cars. • One of the best things about Vail. I like the new hybrid buses. The drivers are friendly and helpful for the most part. • Overcrowded buses. Town should run more buses during busy weekends and mornings. Often have to drive in when bus is too full. • Overcrowding during peak times • Parking is available and free in Summer • Parking is free in the summer, so i park in the structure • parking issues • Please continue service of Golf Course bus • Really uncomfortable on ski weekends. Drivers trying to "break records" of the number of skiers on a bus creates an unsafe environment. 75 skiers /boarders is 15 too many!!! • reduced frequency of bus schedule, while the mtn. is still open, people still working winter schedule, and parking is still full price. • Reside is Lionsridge Loop Grand Traverse. Would really appreciate some limited summer service and more frequency (1x per hour currently) in the winter. • Riding late night bus • riding the outlying bus at night is not a great choice • Running a bus every 2 hours is far from convenient • Sandstone isn't convenient enough at 2 hour intervals in the summer... it's just easier to ride the bike or drive. Unless heading out for a puker in town. Source: RRC Associates Page 110 of 125 6/1/2010 0 -2- 110 TOWN OF VAIL COMMUNITY SURVEY 2010 Are there any specific concerns or considerations that reduce your use of bus services? • schedule too infrequent in summer • Seems like in peak season there aren't enough buses coming through East Vail so we end up driving. • Service on Lionsridge Loop is important, but question if it could be improved or cost reduced by combining it with other West Vail routes. • service reductions equal less use for me. • shedule • Since I live in town, I walk. When I do ride the bus, which is seldom, I ride it merely because it's there when I'm there and not crowded. • Summer frequency in East Vail is 1 time per hour- not good. • Summer is a great season to walk and get around. Winter makes it a little tougher. • summer schedule in Sandstone not convenient - gicker to walk or bike • summer schedule is inconvienent • Summer schedules sometimes make it tought to take the bus. • Summer schedules to East Vail are too light and free parking in the structures is more convenient. • The bus does not run by my house in the summer. Otherwise I would ride it all the time. I would also ride the bus more time during the day but it stops running early in the evening. • The bus is too croweded during the winter months from 2 -4 when the mountain closes. I would be more likely to ride if there were mor buses runnung at that time. • the bus schedule NEEDS to coordinate with the parking structures. Dont cut bus service until it reverts to free parking! cmon, common sense • The bus service in Vail is awesome, I am very happy with it. • The bus service is critical. When it is nice out, we are less inclined to use the buses. However, when it is snowing or raining, the busses are critical. The same goes for the temperatures. • The bus stop route times are not accurate. • the bus system is one of the better features of VAil & most of the bus drivers are supurb • The bus system is what makes living in Vail work, especially in the winter. During the summer with the free parking it is not so necessary. One negative in the summer is that the west vail route run on a 40 minute schedule so it is not as easy to know the schedule. • The bus won't service my address becase of the steeper grade I assume. • The buses are extremely crowded in the AM during ski season. • the length of time it taks to go 4 miles. In my car it takes 6 minutes from intermtn to VV. On the bus it takes more than 20. and finding a seat in the winter is not likely. • The Lions Ridge Loop bus does not run late enough at night and there is no service in the summer. I know I would use both if available. • The proximity of the bus stop is not great for us but I would not change that. • The schedule in summer isn't as user friendly. Only take it if I am going out at night and then sometimes not even then since the last bus is midnight.; ; With Donovan Park I believe West Vail should go back to a 20 min schedule during am and after skiing. Way too crowded this year... • The schedule never matches the lighted signs saying how long until the next bus, they are always out of sync. • the service is very good and I haven't any negative concerns • The summer (and off - season) bus schedue for East Vail (every hour or 2 hours) is too infrequent to be a viable transportation option. • The summer bus schedule for East Vail of only one bus per hour (or 2 hours) is not adequate to make the bus a viable transportation option most of the time. Every 30 minutes would make a huge difference. • The switch to every hour in E Vail makes me unable to use it. Source: RRC Associates Page 111 of 125 6/1/2010 0 -2- 111 TOWN OF VAIL COMMUNITY SURVEY 2010 Are there any specific concerns or considerations that reduce your use of bus services? • the tov bus service is a unique and valuable part of vail being invaluable to residents, workers and guests. however i think it is deplorable that the service is reduced significantly two weeks before the end of the season. workers still have to go to wor • The winter buses are t000000 crowded, often feel claustrophobic.Would LOVE a seperate bus system for Timber Ridge & one for people actually going to work (sick of getting trodden on with ski boots,jabbed with poles etc) ... of course this isn't a real possibility... but one can hope..... • there is no summer bus service from were i live on lions ridge loop, it doesn't start up until mid dec. i wish it ran more for sure. • There seems to be less policing of fowl language and drunk people riding the buses. Overcrowdeness seems to have been more this year than last. Lack of timely communication by the bus drivers to the passagers and other bus drivers /management. The bus speakers at times were not loud enough or not distinguishable. • These are today uses per season as I use it every day when I am there, but only there certain months. • Timing not always convenient, and dogs not allowed, so tend to walk or bike instead. • timing of bus runs. We come into town, park our car and then "bus around" everywhere we go in Vail Village and Lionshead. We only take the car to buy food or drive out of town - to a restaurant for example. • Too crowded on the in town loop. Not enough seating. • Too crowded!!!! • too long of a wait for the bus • Too many drunks at night - stopped riding the bus years ago when riding with a small child & the language and roudyness of the others riders became a concern. Bus drivers are wonderful - just not paid enough & they shouldn't have to take the crap they deal with - they should be able to call police & have trouble makers removed from the PUBLIC system. • town of vail seems to forget about locals that work in the village (and don't own a private parking space) • Use only in -town bus service. In fair weather, sometimes it's as easy to walk as to wait for the bus. • Use the bus service every day that we are in town, 18 -20 days in the winter and 10 -14 in the summer • We do use and appreciate our incredible bus service but I am not able to plug in a number. • we get passed over when the busses are full. Sometimes we wait over an hour for a bus to actually pick us up. • We have just purchased our property. The transportation was a consideration during our property selection. • We live a couple blocks uphill from bus stop. Wish we could park at Mountain school and take bus in like we used to. Or somewhere in East Vail have more parking available to ride bus. • We live on too big a hill to get to the nearest bus stop therefore rarely use it- except for along the pedestrian mall. • We need 2 times per hour bus service on Lions Ridge Loop and also increased service later at night. Our routes usage is WAY up.; ; O times in the summer as we do not have a summer route. • We use bus service 2 -3 times each visit. We visit 3 -4 time a year. The service is good. • we use it to get to work. reducing it causes us to drive. we don't want to drive. • We're not in Vail in the summer • West Vail Green bus is often full -can be difficult to get on. • When parking is more readily available in Vail Village (summer), I am more likely to drive than take the bus. • When there is more time between buses I tend to walk if the distance is short enough and the weatehr permits it. Source: RRC Associates Page 112 of 125 6/1/2010 0 -2- 112 TOWN OF VAIL COMMUNITY SURVEY 2010 Are there any specific concerns or considerations that reduce your use of bus services? • When they cut services on shoulder seasons I can't get to; work on time. If they had a earlier bus in winter my Husband; could leave our vehicle at home. Fall and spring schdules; force me to use my vehicle more • Winter mornings the West Vail Green buses are often full by the time they get the Upper Buffer Creek stop • Winter times I work in Vail, Summer times I work in Edwards... summer I end up riding my bike, vs the bus, re it's quicker to get into town. • Would like to see a bus stop /pick -up at the end of Buffehr Creek or someplace further up from the current location. Lots of locals and younger kids (age 13 -16) that need rides • Would utilize bus service frequently if there was service up Buffehr Creek. • yes- The west vail bus is ALWAYS full- you cannot get on the bus in the morning- or afternoon skiing. the secondary buses help - but they are not the answer - the parking on the frontage road at safeway /chamonix , and even Donovan park, is the problem. Too many freeriders on a system paid for by the taxpayer - the routes need to be changed, or freeriders need to charged for parking - or something. I have owned in Vail for 8 years and this year was absolutely UNACCEPTABLE bus service! • Yes, a local property tax payer should not have to pay for a weedkday parking pass on frontage road west of wendys. not enough parking for bus for us working stiffs. • Yes, change schedules and routes during special events to accomodate more users. Source: RRC Associates Page 113 of 125 6/1/2010 0 -2- 113 TOWN OF VAIL COMMUNITY SURVEY 2010 What do you like best about your experiences at the library? • A great facility but i do not use it very much. • A great selection of books. magazines,videos and travel info. • a nice experience to visit; helpful staff • a place to relax • a quiet place to get away • A quiet place to read and research issues in which I have an interest. • Ability to put materials on hold!; Get rid of the library newsletter - waste of money • access to materials - but have a hard time getting library card at Vail - Why? • All facets are great! I love going on line to look for a book before going in. Also love the comfort of the building • atmosphere, quiet, location • Atmosphere. Quiet, most of the time except when people are talking as others are reading. Librarians should tell people to socialize outside the library. • Availability of current books and DVDs. • Availability of resources: they will get you books from other libraries if they don't have it. • Beautiful - great service • beautiful setting • books • Books on tape • children's activities • children's play area • Children's room. • Children's story hour is fabulous! • Children- oriented services • childrens section for my daughter • Clean, well - lighted, friendly staff, free computers, good array of materials for all tastes and ages. • Cozy and relaxing atmosphere, but could be quieter... • Cozy atmosphere and good availability of materials. • Cricket's story hours for kids are terrific! • Don't use your library, go to the others down valley. The one in Vail requires you give a blood sample to use the facility. Plus the old ladies that work there are way uptight. • Dont use the library anymore. Anything that is in the library can be found on the internet and more. • dvd rental • Ease of use • Employees friendly helpful and knowledgeable • everyone was very nice. • Everything • everything • Excellent book new addition availabiliy. Always clean and nice. Staff is always friendly. • Excellent collection of audio books and new release books. Personnel are generally very personable, friendly, helpful. Love the on -line account and catalog access. • excellent customer service, clean, quiet and nice setting • Excellent library. Wonderful children's area. High quality facility. Helpful people. • Fireplace and view on to the river. • Friendly and helpful staff. Nice setting and the variety of programs and displays the library offers. • Friendly and helpful. A good resource for visitors. • Friendly librarians with wealth of knowledge, enjoyed Bravo! performances at library last summer • Friendly staff • Friendly staff and an abundance of books and Dvd's. If I need something they offer to request it for me. Source: RRC Associates Page 114 of 125 6/1/2010 6 -2- 114 TOWN OF VAIL COMMUNITY SURVEY 2010 What do you like best about your experiences at the library? • Friendly staff, great programs. • Friendly staff, nurturing environment for kids, expansive collection • Get rid of library. Save money here. • Going to Avon instead. The Vail library is too strict to even allow locals to check out books without a blood and urine sample. If I wanted to be treated like a thief or a child, I would go to the Vail library. • Good collection, helpful staff. • good selection of materials • Good Staff who suffer in a poorly controlled environment.The heating system in there is out of control and a disgrace to the town. I feel sorry for the staff who have to work there. • Grandchildren and their parents use it and have a library card. • Great employees • great librarians • Great library -- beautiful environment and very up to date material. • Great library; plenty of resources; • Great movie selection. • Great music selection. • Great place! • Great resource! • Great selection, nice staff! • Great Staff • great staff; very helpful • Great story hour & play room • great to have a library IN town for everyone.; Parking is tough sometimes! • Greta the librarian... very helpful ... as well as other staff • Happy to have the access • haven't been there in a while • Helpful personnel and great selection of books • helpfulness of staff • Helping a person find books not within the Vail library. • I am not in town on a monthly basis, but it is an important resource, and should be expanded and services more visible to visitors. • I do not use the library except meeting at the meeting rooms but I have heard that it is a good facility and has some good programs for kids. • I find it incredibly annoying that my limit for checking items out is based on whether or not I own property in Vail. I am only allowed a certain number of items as opposed to a homeowner who is allowed more. I have lived here just as long as many homeowners and pay just as many property taxes via rent. • I like many things most importantly the staff, the atmosphere and the well thought out choices of infromation /entertainment materials available and the level of hours open. • I love the facility- I think it is a great little building in a beautiful spot. When my children were younger I did take advantage of the childrens story time, and I think that is a great community service for both locals and visitors • I think the library should be included in the library district to reduce costs. • I use the Avon library b/c parking • I used to have a library card, but don't anymore. The library personnel really only wanted to be nice to the "old timers" in Vail, and were not very courteous to visitors or people down valley. • I used to LOVE, LOVE, LOVE the VAIL Library, I have had a card there since 1983. Now, I go to the AVON PUBLIC library, they are MUCH, MUCH more friendly. I feel like a CRIMINAL using the Vail Public library. Very sad, its customer service is TERRIBLE. Source: RRC Associates Page 115 of 125 6/1/2010 0 -2- 115 TOWN OF VAIL COMMUNITY SURVEY 2010 What do you like best about your experiences at the library? • I was denied a library card after living in Vail for 4 years. I am still not happy about this. I use the Avon library. I do think Beverly Johnson is a wonderful asset to the library. • I would like to be able to access on the web a listing of the DVD's by genre available for checkout. • I'd like to use the library- but i dont have a card, and dont really know what goes on there ?.... • It has a nice atmosphere and is a nice place to read and do research. • It is a quiet, peaceful place to spend time in Vail. Really enjoy the programs the library brings into the library - Bravo and such. • It is a very comfortable environment. The people are very helpful. • It is in a beautiful, peaceful and attractive setting. We enjoy spending time at the library when we are in Vail. • It is just an overall well run facility. • it is pretty & has improved under the new librarian • it is the best community library I have ever had the pleasure of using. I love our library and so do my kids. • It's a nice place but why aren't we part of Eagle County Library System? • It's a warm comfortable place to spend time in Vail relaxing. • IT's peaceful, helpful and easy access to find materials I'm looking for. • just joined, haven't yet used. will use mainly for dvds. • Kid's room. • kids program • Kids programs /facility are fabulous- overall attitude of staff improving but have had issues in the past with not so nice staff • Knowledgeable staff. Friendly.; Love the fact that the library alerts patrons with emails when materials are due. • Librarians allways very helpful. • Library is kind of a pain to get to in the winter but overall its a great experience and resource. I wish we had a larger population so we could have an even bigger library! • Likes: uncrowded.quiet and comfy. safe. proximity to Dobson.; Regarding answers below: staff is friendly enough (if you follow rules), just not "warm ". Regarding the newsletter - it doesn't seem necessary. • location • Love the peace and quiet ... the fireplace... • magazines • Movie rental, books on cd /tape and free music concerts. Also like the $1 book sales. • new current non fiction books • Nice environment, peacefull. • Nice setting • Nice setting, friendly service, good resources • no need for the library as you can do everything on line now • NOT the staff • One of us uses the library about once when we are in town. I love it, because the staff is friendly and the materials and service are wonderful • On -line audio book download • Overall very satisfied with the library. It's the best public library that I have ever used! • people we know that use the library say it is great. we are not library people • Periodical reading area • Pleasant environment, helpful and friendly staff • pleasent setting, periodicals • Quality of resources • quiet Source: RRC Associates Page 116 of 125 6/1/2010 6 -2- 116 TOWN OF VAIL COMMUNITY SURVEY 2010 What do you like best about your experiences at the library? • Quiet and well run • Quiet, inviting place to read or relax • Quite and friendly staff • Relaxing • resource sharing with other libraries • Selection of audiobooks • Slnce I live out of town, I don't use the library. However, when I did live in town, my experience there was always positive • size of the library and fact that it is never too busy makes it a good place and easy to find what is needed • So glad that things have changed and the Vail Library has made themselves more accessible. • Staff • Staff is knowledgeable and very helpful. Excellent amount of material for town this size. • staff, children programs, materials supply • Staff, location • Staff; atmosphere; resources • That it belongs to the town • That there is a great selection of books to choose from and the staff is very friendly • The abundant availability of material and service. • The ambiance and friendly staff. • The ambiance of the fire place and the entryway atrium. I DO NOT like how loud they allow people to be, including staff members at times. • The amount of new materials • The atmosphere, helpfulness of staff. • The best publuc facility that the town has! STaff could be friendler. • The best use of town $. • The children's play room is terrific for my grandchildren who love to play there. • The children's room and the resources available. • The comfortable seating areas and the frequent art displays across the hall. • The employees and their inventory • The fireplace reading area! • the free dvd selection • The friendly, helpful staff • the librarians are always so helpful • the library collection and reference assistance • the library is wonderful always helpful and will try and get anything you want. • The library setting is great, and even though the vail collection is not fantastic, books can be acquired through interlibrary loan. • The new friendliness since the new librarian • The personal courtesy of the staff. The atmosphere. It is; a great place. • the private kids room w/ train table • The public space is terrifically designed and welcoming to locals and guests who need assistance. • The staff is absolutely great .... very helpful and courteous always. • The staff is friendly and helpful. We are very lucky to have a great library for locals and tourists. • The welcoming, helpful librarians and the lovely building. • There has been a change for the better in attitude of the staff over the past year or 2. • Took a real estate class there -was fine ! When tried to get a card when moved here in 2004 was told no- since didn't have a job yet- although great credit and had a nice apartment in Vail -have only been back for a class or to pick up tax forms as have my own internet access and prefer Borders in Dillon !!!! Source: RRC Associates Page 117 of 125 6/1/2010 6 -2- 117 TOWN OF VAIL COMMUNITY SURVEY 2010 What do you like best about your experiences at the library? • Travel section is good. • up -to -date materials • use when we are in town • Used toi use a lot when child younger, but there were several times library said books were not returned when they were - the ladies there were rather rude (but it's been more than 8 years since I have even been in the library), hopefully, that's changed. • Usually has what I need • Variety of movies. Friendly service • Very helpful staff. They maintain a quiet atmosphere for patrons. • Very helpful workers. • Very nice for children and friendly service. • very nice surroundings and excellent and relevant collection of materials • Waste of Town monies for the library to send a monthly newsletter. • Watching it snow while sitting by the fireplace. • We use it for the kids mostly. • when I am out there. • Wide choice of services • wonderful • Wonderful, helpful staff • young children's programs are spectacular Source: RRC Associates Page 118 of 125 6/1/2010 0 -2- 118 TOWN OF VAIL COMMUNITY SURVEY 2010 How do you receive information about the Town of Vail that may be of interest to you? (OTHER NEWSPAPER) • anything • Denver Post' 'Enterprise" • Denver Post • Denver Post • denver post • ECT • Eagle County Web newspaper • infrequently the Denver Post has in depth Vail articles • INTERNET version of Vail Daily • local papers are worthless • Mountain Weekly • The Denver Post • vaildaily.com Source: RRC Associates Page 119 of 125 6/1/2010 0 -2- 119 TOWN OF VAIL COMMUNITY SURVEY 2010 How do you receive information about the Town of Vail that may be of interest to you? (OTHER LOCAL TELEVISION) • cdot channel • CDOT live camera feeds... ch 18? • channe110 • Fox Cable • I -70 road camerias • local TV sucks • No info on Direct TV/ We wish there was • road conditions Source: RRC Associates Page 120 of 125 6/1/2010 6 -2- 120 TOWN OF VAIL COMMUNITY SURVEY 2010 How do you receive information about the Town of Vail that may be of interest to you? (OTHER) • Council meetings • Eagle County Alerts • EC Alert • ECALERT • email • fellow employees • Friends, Visits • internet istes • local blogs and websites • Locker Room word -of -mouth • mail • Mail /postcard • News letter • Newsletter • online program info e.g. bravo • other websites • riding the bus • snow.com • Speaking to the TOV staff • talking to staff • Talking with other residents. • Town Council meetings • Town Meetings • Vail Associates Website • Vail daily website • Vail Homeowner Association • Vail Realty Newsletter • Vail Resorts websites • Vail resorts' emails • Vail Symposium • Vail Valley Partnership • vail.com • when I am at the Library • word of mouth • yes others Source: RRC Associates Page 121 of 125 6/1/2010 6 -2- 121 TOWN OF VAIL COMMUNITY SURVEY 2010 Which social media do you use on a regular basis? (OTHER) • computer to read vail daily • Don't use these • emails only • No • NO • No, we have enough to do • none • None • none • none • NONE • none • none • text messaging • use facebook a little • Vail Resorts' webpage and emails Source: RRC Associates Page 122 of 125 6/1/2010 6 -2- 122 TOWN OF VAIL COMMUNITY SURVEY 2010 Which best describes your employment status? (OTHER) • Business Owner in Lionshead • consultant • do consulting and paritally retired • freelancer • full time /business owner in Tulsa, OK • homemaker + work 8 hours a week in Vail • Independent Consultant working in many parts of the world • Not employed, retired, volunteer extensively • part time • part time in the winter • Part time in Vail and mainly Denver • Part time ski instructor • Part Time Worker • Part -time resident • part -time seasonal employment • Part -time ski instructor • retired but work PT elsewhere • retired, but work 1 day/ wk in winter for pass • self employed • self employed out of the state • student • tele- commuter • volunteer • Work 12 mo. a year in TOV • work 12 months a year full time in Vail • work part time in and out of state Source: RRC Associates Page 123 of 125 6/1/2010 6 -2- 123 TOWN OF VAIL COMMUNITY SURVEY 2010 Where is your residence located within the Town of Vail? (OTHER) • Cascade Village • cascade village • Chamonix Lane • Gold • Grand Traverse • Lionsridge Loop - Grand Traverse • Middle Creek • Middle Creek • Middle Creek • middle creek apt • spraddle Creek • Sunvail • West Vail south of 170 Source: RRC Associates Page 124 of 125 6/1/2010 6 -2- 124 TOWN OF VAIL COMMUNITY SURVEY 2010 Do you own or rent your residence? (OTHER) • Church Parsonage • Eagle Vail • Employment housing provided • live with someone who owns it • none owned currently • own Vail condo also • Parents own Source: RRC Associates Page 125 of 125 6/1/2010 6 -2- 125 Town of Vail Community Survey 2010 Chris Cares RRC Associates Final Results Presentation June 1, 2010 6/1/2010 6 -3 -1 Survey Methods • New method this year — web rather than phone • Residents and sampling of second homeowners received a postcard invitation to the Web survey with password • Later, an "open link" was advertised for the web survey • Written surveys were available at Town Hall ► Surveys merged with online data • 528 Responses RRC ASSOCIATES M i1Wmpn( 6/1/2010 6 -3 -2 Town of Vail Community Survey 34. Which of the following best describes you? 2010 2007 2005 2003 (n =394) (n =404) (n =401) 4% 4% 5% 5% Non- resident owner of business/commercial property 63 58 63 57 Year -round resident (12 monthsfyear) 27 38 31 37 Part -time resident 6 -- -- Employed in town /get mail there RRC ASSOCIATES M i1Wmpn( 6/1/2010 6 -3 -3 Town of Vail Community Survey 36. Is your residence (either year -round or part -time) within the Town of Vail? 78% Yes 22% No If yes, where? 2010 2007 2005 2003 (n =288) (n =396) (n =404) (n =401) 25% 27% 27'% 30% East Vail 3 2 2 1 Booth Falls and Bald Mountain Road areas 1 1 1 Booth Creek /Aspen Lane 3 3 3 4 Golf Course 8 9 8 8 Vail !tillage 4 8 7 8 Lionshead 12 10 11 9 Potato Patch, Sandstone 8 2 4 2 Buffehr Creek Lionsridge, the Valley 4 2 1 1 Vail CommonslSafeway area 17 24 23 23 West Vail (north of 1 -70) 4 3 2 4 Matterhorn, Glen Lyon 9 3 5 3 I ntermou ntai n 1 1 Located just outside Town of Vail RRC 4 6 3 4 Other ASSOCIATES M i1Wmpn( 6/1/2010 6 -3 -4 Town of Vail Community Survey 37. Do you own or rent your residence? 2010 2007 2005 2003 (n =370) (n =395) (n =404) (n =401) 86% 93% 84% 78% Own 13 7 14 20 Rent 1 1 1 1 Other (spedfy) 38. In an effort to help us understand local phone usage, which best describes your access to telephone services at your residence 2010 2007 (n =370) (n =394) 32% 2% 1 have only a cell phone 3 8 1 have only a land line 66 89 1 have both a cell phone and a land line RRC ASSOCIATES M i1WmpnJ 6/1/2010 6 -3 -5 Town of Vail Community Survey 39. flow long have you lived within the Town of Vail (or owned property if a non - resident)? 2910 2007 2005 2003 (n =342) (n =398) (n =404) (n =401) 2% 3% 4% 6% Less than 1 year 15 14 23 21 1 -5 years 34 26 30 33 - years 49 56 42 39 h�le(a than 15 years 40. flFRESIDENT) Do you own or operate a business within the Town of Vail? 2910 2001 2005 2903 (n =366) (n =389) (n =377) (n =377) 15 21 20% 19 Yes 85 79 80 81 No RRC ASSOCIATES M i1Wmpn( 6/1/70 6 -3 -6 Town of Vail Community Survey 41. Are you a registered voter in Vail? 2010 2007 2005 2t- (n =305) (n =393) (n =404) (n =401) 53 °,'i 55% 57% 51 Yes 47 45 41 46 N o 42. Which of these categories best describes your household status? 2010 2007 2005 2003 (n =359) (n =393) (n =404) (n =401) 25% 24% 25% 31% Uinalo, no children 26 17 20 16 Couple, no children 23 23 22 20 Household with children 27 37 32 31 Empty- nester children no longer of home RRC ASSOCIATES M i1Wmpn( 6/1/2010 6 -3 -7 Town of Vail Community Survey 1. Would you say that things in the Town of Vail are going in the right direction, or have they pretty seriously gotten off on the wrong track? 2010 2007 2005 2003 (n =) (n =397) (n =404) (n =400) 58% 58% 70% 57% Right direction 28 30 19 28 Wrong track 14 12 10 15 A Don't know In a few words, why do you feel that way? (Please attach an additional sheet of paper with your comments if needed on any survey question.) RRC ASSOCIATES M i1Wmpn( 6/i/2010 6 -3 -8 Things in the Town of Vail are going in the right direction, or have gotten off on the wrong track ( Readers Please Note, in reporting the sample of verbatim responses shown below and in the Appendix, no effort has been made to edit the grammar or spelling of respondents.) RIGHT DIRECTION • Glad to see upgrades to Vail Village & Lionshead. Much needed new hotels under construction. Now the world class skiing will match the town. I feel that the City has provided very clean and safe environment for residents and visitors alike. • In favor of re- development and updating. • Continual improvements make Vail the premier destination for skiers from around the world • I believe the town is proactively managing the economic downturn and the unique challenges it presents to the luxury tourism and real estate market. • One of the most important issues is parking on the busiest ski days; the town seems to be thinking of solutions. I think the Ever Vail project is worth supporting as it means another portal to the ski area and additional parking. It's a long range plan and now is the time to start planning for 10+ years down the line. Remember the town only exists with the resort's success. • It's too bad that we couldn't have kept "Happy Valley" to ourselves, but the growth was inevitable, once the world discovered us. RRC ASSOCIATES M il�fmmpn( 6/1/2010 6 -J -J WRONG TRACK • Giant hotels under constant construction, local vibe being replaced with focus on "destination guest." Loyal employees being pushed out, living further downvalley. • I don't see the town of Vail moving towards keeping a reasonable amount of middle class families in it's town. • I feel that all of the large and tall developments are making the town feel more like a downtown, obscuring a lot of the panoramic view that made the town unique. • The whole character of the TOV has changed with the approval of the massive development projects in Vail Village and Lionshead. The mountains are overcrowded and dangerous. The day skier parking is way out of control. • Too much traffic and poor parking. DON'T KNOW • The reality of so much development is overwhelming. While we welcome steps to enhance economic vitality, we wonder how all of the new real estate product can be absorbed. RRC ASSOCIATES M i1�Mmpn( 61/1 6 -, -10 Ratings of Right Track / Wrong Direction By length of Time lived in Vail 54% 49% Right direction 67% 27% Wrong track 22% 35% 370% ■ Less than 1 year 23% ❑ 1 - 5 years Don't know 12% ❑ 6 -15 years 12% ■ More than 15 years 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding �1 RRC ASSOCIATES M Omlopn( 6/1/2010 6 -3 -11 Important Community Issues: Your Priorities Rank Ordered by Average Rating Parking (4.46) ° 88% Economic vitality (4.41) 0 87% Budget and capital management (4.36) ° 86% Guest relations and customer service (4.27) ° 80% Transportation needs (bus service -local and regional) (4.11) 75% Master planning (includes efforts to address development and 75 redevelopment throughout the Town) (4.1) ° Actions to improve Vail's appeal as a well- rounded community (a great 71% 1 place to live, work and play) (3.99) ° Workforce housing (e.g., redevelopment of Timber Ridge) (3.61) Wn 55 "/° ° Environmental sustainability (waste and energy conservation programs, 51% 1 1 environmental education, etc.) (3.51) ° Use of the conference center funds ($9.3 million) that the Town has 48% available (3.41) ° ■ High Priority (4 and 5) Planning for West Vail redevelopment opportunities (3.09) ° �8% ■ Not at a Priority (1 and 2) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" RRC ASSOCIATES M i1�Wmpn( 6/1/2010 6 -3 -12 What one area is your highest priority? Parking 25% Economic vitality 17% Actions to improve Vail's appeal as a well- rounded community 12% Master planning (includes development and redevelopment) 10% Budget and capital management 10 % Guest relations and customer service 9�✓° Environmental sustainability (environmental education, etc.) 5% Transportation needs (bus service -local and regional) 4 0 ,I6 Use of the conference center funds the town has available 3% Planning for West Vail redevelopment opportunities 3% Workforce housing (e.g., redevelopment of Timber Ridge) 2% 0% 5% 10% 15% 20% 25% 30% Percent Responding RRC ASSOCIATES M il�fmmpn( 6/ 1 /2010 6 -3 -13 What one area is your highest priority? By Right Direction / Wrong Track Parking 23W 28% Economic vitality 20 °y° ° Actions to improve Vail's appeal as a well - rounded community 9�° 13 %I I Master lannin includes development and redevelopment) 10% ° JR p 9 � p p ) 11 /° Guest relations and customer service 11% Budget and capital management ° 10% Environmental sustainability (environmental education, etc.) 4�° 6% 4 %0 Transportation needs (bus service -local and regional) 4 °X° Use of the conference center funds the town has available 4 ° � ° Planning for West Vail redevelopment opportunities /o % ■ Right direction 0/ ■Wrong track Workforce housing (e.g., redevelopment of Timber Ridge) 23% 0% 5% 10% 15% 20% 25% 30% Percent Responding RRC ASSOCIATES M il�fmmpn( 6/1/2010 6 - 1 ECONOMIC VITALITY • Again, for everyone I -70 traffic issue • I would like to see the Town of Vail cooperate better with other municipalities and county in order to provide better service to the public. • One issue that I have never seen discussed is the lack of the ability of a person who works and owns a business in town having the opportunity to vote. I think the demographics of who votes is lopsided. It does not always represent the business owner. • The town needs to get back to basics. Customer service throughout town is questionable. The town also needs to look at more ways to keep great locals able to afford to live in town and possibly buy a place. RRC ASSOCIATES M il�fmmpn( 61/1 6 -, -15 MASTER PLANNING • I like the small- neighborhood feel of West Vail. That commercial area should not be revitalized to the point that small businesses can't afford the rent. Be careful! PARKING • All of these really tie together. If the guest experience suffers due to parking so does our economic vitality. I think parking can touch on nearly every area in the aforementioned list. • Deal with the parking issue instead of talking about the parking issue. If you need to build a bigger structure then do it. • Vail certainly isn't a well- rounded community - -it's a resort. I live in Vail, yet find myself going to Edwards for most of my needs other than the hospital and skiing. RRC ASSOCIATES M il�fmmpn( 61/1 6 -3 -16 Town of Vail Community Survey 2. Over the past two years has the sense of community within the Town improved, gotten worse or stayed the same? 2010 2007 2005 2003 (n =369) (n =400) (n =404) (n =395) 9% 14% 17% 16% Improved 26 36 21 31 Gotten worse 54 45 53 46 Stayed the same 11 5 8 8 Don't know /no opinion Do you have any corno ments or suggestions on your response? RRC ASSOCIATES M i1Wmpn( 6/1/2010 6 -3 -17 Over the past two years has the sense of community improved, gotten worse or stayed the same? IMPROVED • Given the seasonality of the community, it appears they try to stay on track with providing the feel of community with the town meetings, etc. • Don't stop striving to be the best. • I feel like the sense of community has improved a little due to the fact that people are starting to care more about the environment through recycling programs and more green initiatives. • Hard economic times help bring the community together and focus on priorities. • Events such as the Teva games have been an asset RRC ASSOCIATES M il�fmmpn( 6/1/2010 6 -, -18 GOTTEN WORSE • As the village grows it loses the personality it once had!! There seems to be less full time residents in Vail. There is always talk of moving the hospital and the elementary school. There are no movie theaters or many other community services and little reasonably priced housing. • Families continue to migrate out of Vail and the skier experience becomes more problematic unless you are staying in a local resort or accommodation • Petty skirmishes between VA and town RRC ASSOCIATES M i1�Mmpn( 6/1/2010 6 -J -19 Which best describes your suggestions for dealing with the $9.3 million conference funds Move as quickly as possible -a 18" ✓o ballot issue is overdue Move at moderate pace, taking time to study /eval. 50% choices Move at a slow pace -there is 3200 no hurry 0% 10% 20% 30% 40% 50% 60% Percent Responding RRC ASSOCIATES M i1�Wmpn( 6/1/20 6 -3 -20 CONFERENCE CENTER FUNDS • Slow down on growth and let the existing projects sell and mature for a year or two. I think the banks may be needing time to sell all the existing units that the developers could not sell themselves. • IMPROVE VAIL'S APPEAL AS A WELL- ROUNDED COMMUNITY • The issues seem to be heavy on the guest experience and light on the community presence. • We need to decide who we are but without a stable population who have a long term commitment to a community we will always be chasing the latest trend rather than cutting out own trail. • Today's announcement in the paper as a year round wellness center is a terrific concept for YEAR ROUND marketing, employee retention and expands our current role as PLAYGROUND with the addition of wellness! We already have incredible underused resources in terms of personnel and the mountain experience to enhance in the direction of wellness! RRC ASSOCIATES M il�fmmpn( 6/1/2010 6 -, -21 Which best describes your suggestion for dealing with the $9.3 million conference funds By Right Direction / Wrong Track Move as quickly as possible -a 21% ■Right direction ballot issue is overdue 24% ❑Wrong track I I I I Move ata moderate pace, 54% taking time to study /eval. 38?/a choices Move at slow pace -there is 26 % no hurry 37% 0% 10% 20% 30% 40% 50% 60% Percent Responding RRC ASSOCIATES M i1�Wmpn( 6/1/20 6 -3 -22 Which best describes your suggestion for dealing with the $9.3 million conference funds By Registered Voters Move as quickly as possible -a 23% ■Registered voter ballot issue is overdue 21 Not registered to vote Move ata moderate pace, 4s% taking time to study /eval. 501/6 choices Move at slow pace -there is 28 % no hurry 29% 0% 10% 20% 30% 40% 50% 60% Percent Responding RRC ASSOCIATES M i1�Wmpn( 6/1/2010 6 -3 -23 Rate the Emphasis being placed on the following in Vail OVERALL ATTENTION TO THE THREAT OF WILDFIRE FROM BEETLE - KILLED TREES 1 - Much Too Little 7° 1 21% 21 % 26 3 -About Right EMEMiEl 63% 5 - Far Too Much 3 % ENFORCEMENT OF THE DEAD TREE REMOV L ORDINANCE TO ADDRESS THE BEETLE INFESTATION 1 - Much Too Lite o zo% 23% 31% 3 -About Right ° EMIJ 61% 6% E Year round resident (11+ months per year) 5 - Far Too Much z% ❑Part-time resident ADDRESSING ENVIRONMENTAL QUALITY IN T E TOWN OF VAIL (AIR, WATER, ETCJ 1 - Much Too Lite 23 3 -About Right '° 63i ° 5 - Far Too Much a�7 0% 10% 20% 30% 40% 50% 60% 70% Percent Responding RRC ASSOCIATES M ilfmmpn( 6/1/2010 6 -J -74 Community Development Dept. 67% Knowledge/ability to answer questions 66 %i Courtesy & attitude 63% 63% 57% Availability of information 55% Overall service & efficiency 41 % 4b% _ 47% ■ 2010 47% ❑ 2007 Building permit review & 2§ ° 02005 inspections 31% 02003 40% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding "4" or "T' RRC ASSOCIATES M i1�Wmpn( 6/1/2010 6 -3 -25 Public Works Dept. Cleanliness of pedestrian 90% villages 84% sl Park maintenance s% so °i° °i° Snow removal on roads s0% 91% Friendliness &courtesy of so°i° public works emps o/° 75 %', T.O.V. road /st. maintenance 73% 73% Cleanliness of public ° 74% restrooms ° 73% 02010 ❑ 2007 Appearance & condition of 71% E] 2005 Town -owned bldgs ° 69% % El 2003 71% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "T' RRC ASSOCIATES M i1�Mmpn( 6/1/2010 6 -J -26 Public Parking Services 73% ' Summer parking availability A9 0% Booth ate ndantcou rtes y 72% 81% 46% ' a Parking structure cleanliness 4�/0 54% 5 §% Parking availability during 32% Ford Park events 21 Winter parking availability ■ 2010 23% ■ 2007 19% ❑ 2005 Parking fees / pricing structure 37° ■ 2003 0 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "T' RRC ASSOCIATES M i1�Wmpn( 6/1/2010 6 -3 -27 Bus Service Dependability of bus service Og ;,% Frequency of in -town shude g��j Cleanliness of buse 8183 ° / Bus driver courtesy ��° 63% Frequency of outlying service 65 %S% ° 51% Late night bus service - T.O.V 73 °,° 47% Crowding on buses 50% 59% % % ■2010 ❑ 2007 Late night bus service - ECO � ❑2005 Regional Transit ■ 2003 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4 "or "5" RRC ASSOCIATES M i1�Mmpn( 6, 1'2010 6 -, -28 Bus Services Rated by Neighborhood 4.8 4.6 --------------- - - - - -- -------------------------------------------------------------------------------- 4.4 - - - - -- ------- - - - - -- $------- - - - - -- :------- - - - - -- -------------------------------------------------- 4.2 ------- - - - - -- ----- - - - - -- --------------------- 4.0 - -- ------- - - - - -- - - - - -- -- ---- - - - - - - ---- - - - - -- 3.8 - - - - - -� --------------------- - - - - -- ------- - - - - -- - - - - - -- 3.6 - +Overall -------r------------ 3.4 • East Vail ♦ Booth Falls and Bald Mountain Road areas - -- -- - - - - -- - - - - - -- - - - - -- ■ Booth Creek /Aspen lane 3.2 - A Golf Course -- - - - - -- - a' 3.0 A Vail Village 2.8 ♦ Potato Patch, Sandstone A Buffehr Creek, Lionsridge, the Valley 2.6 • Vail Commons /Safeway area West Vail (north of 1 -70) 2.4 Matterhorn, Glen Lyon ----------------------------------------------------------- Intermountain 2.2 DEPENDABILITY FREQUENCY OF BUS DRIVER CLEANLINESS FREQUENCY OF LATE NIGHT BUS LEVEL OF OF BUS TOWN SHUTTLE COURTESY OF BUSES OUTLYING SERVICE -TOWN CROWDING ON SERVICE SERVICE OF VAIL BUSES RRC ASSOCIATES M il�fmmpn( 6/1/2010 6 -3 -29 Fire Services 92% Courtesy &helpfulness of s °�° firefighters 93% s °i° s6 -4 Response time to basic s5 %' medical emergencies & fires 90% � 9% Timely plan -check & fire 71% inspection systems 6 0% 62°° 64% ■ 2010 Fire safety, awareness & 64% 02007 eduction programs 66 %° I E] 2005 ■ 2003 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4" or "5" RRC ASSOCIATES M i1�Mmpn( 6/ 1'2010 6 -3 -30 Police Services s7pi° Feeling of safely & security 0 89% 78% Quality of service % ° I 79% Friendliness & approachability 750/1 of Vail police dept emps ° 81% 71% Visibility of police patrol UN 67% 71% Crime prevention Appropriate presence of 60% police on fooVvehicle patrol ■2010 ❑ 2007 Managing parking and traffic 58% E] 2005 control issues ■ 2003 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4 "or "5" RRC ASSOCIATES M ilfmmpn( 6,1'7010 6 -, -31 Library Friendliness /courtesy of 85w library staff 81% Databases 80% Library Story Hour ° 85 % Library collection (mags, s °% books, audio & visual media) 84% 77 "/o Summer Reading Program 75 % Library website ■ 2010 67 E] 2007 Library newsletter ❑ 2005 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding "4 "or "5" RRC ASSOCIATES M i1�Mmpn( 61/2010 6 -32 Selected Takeaways from the 2010 Community Survey (Several General Observations from the RRC team) • Parking demands attention. The community wants to see more options, better communicated information (signage and advisory systems) and a review of prices. • Bus service, while always a strength, needs to be refined to better serve and complement the parking program • The Council- identified priorities are generally the right priorities. • The need for improved Guest Services seems to resonate with survey respondents. They have provided many specific suggestions that warrant attention • The community seems generally appreciative of the Town's management practices, especially during the economic challenges of the past 18 months. The cuts in services were not viewed as a major negative and most respondents believe they are paying about the right amount for the services they receive. • There is an opportunity to move at a moderate or slow pace to deal with the Conference Center funds. A strong majority support moving at a moderate or slow pace. The survey questions that evaluate the ratings of Town services (the overall "report card ") represent generally positive evaluations. Further, the mood and overall community disposition as reflected in the comments is mostly positive and constructive. RRC ASSOCIATES M i1�Mmpn( 6/1/2010 6 3 - 33 'OWN OF VAM . VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Strategy for addressing Town of Vail parking deficit. PRESENTER(S): Greg Hall / Stan Zemler ACTION REQUESTED OF COUNCIL: Review the material presentated and provide direction on the recommended strategy and next steps to address additional parking in Vail. BACKGROUND: Overflow parking has always occurred in Vail; however, the last ten years this overflow parking has been at levels above the town's goal of 15 days per ski season. The Town Council has adopted priorities to address the parking problem as well as enhance the guest experience. The town staff has provided over the last year, locations of all public spaces (supply) and the use of these spaces (demand). Various parking solutions have been presented that have included both structured parking as well as surface parking at Ford Park, plus additions to the Lionshead Parking Structure, and improvements to both the north and south frontage roads. The staff has now analyzed the various parking solutions and determined a recommended solution and next steps necessary to proceed in providing a parking solution. STAFF RECOMMENDATION: Incrementally add surface parking at Ford Park and the adjacent frontage road, make improvements to the north frontage road in West Vail and adjacent to Middle Creek. This recommendation comes with some challenges, and to further refine the solution, a set of next steps have been outlined to proceed forward. 6/1/2010 'OWN OF VAM . VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: A request to proceed through the development review process with a proposal to construct private improvements on the Town of Vail owned Eaton Plaza a Part of Lot C, Block 5C, Vail Village Filing 1, generally located adjacent to the Hong Kong Cafe Building at 250 Gore Creek Drive, and setting forth details in regard thereto. PRESENTER(S): Bill Gibson, Planner and TJ Brink, Applicant ACTION REQUESTED OF COUNCIL: As the property owner, the Town Council may approve, approve with conditions, or deny the applicant's request for property owner authorization to proceed through the Town's development review process. BACKGROUND: The applicant, Four Seasons, is requesting permission to proceed through the development review process with a proposal to construct a new entry stair and ramp on the south side of the Hong Kong Cafe Building. The proposed ramp will create a more accessible entrance to the building at the plaza level to facilitate the operation of the Four Season's ski concierge service approved in this location by the Town Council on July 21, 2009. The applicant can not proceed with a development application without first obtaining the Town Council's authorization for the proposed construction on the Town owned parcel. STAFF RECOMMENDATION: Staff recommends the Vail Town Council approves the applicant's request. ATTACHMENTS: Town Council memo memo attachments 6/1(2010 MEMORANDUM TO: Vail Town Council FROM: Community Development Department DATE: June 1, 2010 SUBJECT: A request to proceed through the development review process with a proposal to construct private improvements on the Town of Vail owned Eaton Plaza a Part of Lot C, Block 5C, Vail Village Filing 1, generally located adjacent to the Hong Kong Cafe Building at 250 Gore Creek Drive, and setting forth details in regard thereto. Applicant: Four Seasons, represented by TJ Brink Planner: Bill Gibson I. SUMMARY The applicant, Four Seasons, represented by TJ Brink, is requesting permission to proceed through the development review process with a proposal to construct private improvements on the Town of Vail owned Eaton Plaza. The applicant can not proceed with a development application without first obtaining the Town Council's authorization for the proposed construction on the Town owned parcel. As the property owner, the Town Council may approve, approve with conditions, or deny the applicant's request for property owner authorization to proceed through the Town's development review process. Staff recommends the Vail Town Council approves the applicant's request. This approval will only grant the applicant the property owner authorization necessary to proceed through the Town's development review process, and will not approve the specific improvements. II. DESCRIPTION OF REQUEST The applicant, Four Seasons, is requesting permission to proceed through the development review process with a proposal to construct a new entry stair and ramp on the south side of the Hong Kong Cafe Building. The proposed ramp will create a more accessible entrance to the building at the plaza level to facilitate the operation of the Four Season's ski concierge service approved in this location by the Town Council on July 21, 2009. Due to the proximity of the existing building to the Eaton Plaza property boundary, portions of the existing stairs are currently located on Town of Vail owned property. An entrance ramp to the Hong Kong Cafe Building can not be constructed in a functional manner without also encroaching onto Town of Vail owned property. Approximately 450 sq. ft. of Eaton Plaza will be affected by this proposal. The applicant is coordinating with the Town of Vail Public Works Department to design a stair and ramp configuration that is both functionally and aesthetically integrated into the existing Wall Street streetscape design. 1 6/1/2010 s -1 -1 A vicinity map (Attachment A), an existing site plan and site photograph (Attachment B), and a concept drawing (Attachment C) have been attached for review. III. STAFF RECOMMENDATION Staff recommends the Vail Town Council, as the property owner, approves the applicant's request. Should the Vail Town Council choose to approve the applicant's request, the Staff recommends the Town Council pass the following motion: "The Vail Town Council, as the property owner, approves the applicant's request to proceed through the development review process with a proposal to construct private improvements on the Town of Vail owned of the Eaton Plaza a Part of Lot C, Block 5C, Vail Village Filing 1, generally located adjacent to the Hong Kong Cafe Building at 250 Gore Creek Drive, and setting forth details in regard thereto. " Please be advised that should the Town Council choose to approve this request, such an approval would not constitute an explicit approval of the proposed improvements. The approval of this request will only grant the applicant the property owner authorization necessary to proceed through the Town's development review process. IV. ATTACHMENTS A. Vicinity map B. Site plan and site photograph C. Concept sketch 2 6/1/2010 8 -1 -2 Vail Town Council Attachment A 40 f' m N r*" -A_ - O J a — l+ a m` - LL m UU 'Min Oft OL � t =10 m _ U = W� CL 3 _ 3 6/1/2010 8 -I -3 rr [Vail Town Council Attachment: B�'- N� J Oz O v� < �o pz n++ f 5n O D_ n d v o \ 1 n D Cf) m m ° z m - t � r o i } s � W a vo v n DiI n I .- a000 Nr vz bm z cA ODOR z r z 1\ >� mz O � y� o, y Fo DOOR c N y to G H GN Gv z z D V *y \ zz , D a G J N v N 1 MAT L E B �'1 I a ' / i p 1 \W \� a O C D _ J DOOR D Do r . m o' { Y zz - D o D � �,.s+T y y ~I, « t { 1 L i 1- •+•" {- 'O _ 1A . CO 2 -I - U D \ O r- i � . 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Jill I 1' y 2 F ; - n Vail Town Council Attachment: C a 1.41 100.6 6 91.24 / / f EXISTING STAIRS 1.4 / :.._/ �' AND PAVER WALK s 144 / / z + 99.64 / / // /� TO REMAIN. 9129 101.41 + ..:: _t .' 1.42 + +99.86 >_ 5 "ASPEN 100.19 4 "ASPEN '\ 91. 3 "ASPEN I I z EXISTING PLANTER S9,0 AND LANDSCAPING ADDITIONAL STEP TO REMAIN, •''I' LIGHTING TO !; -, - -- MATCH EXISTING. 11 °CONIFER / /99ia ` ' 3 91.44 + 8 "ASPE�N + + --- 0.14 100.09 96.6"1 99.23 / L:: •. +r 99.16 91.53 eL � ' ? 98. , \ \\ NEW WROUGHT IRON i RAILING NEW PLANTER WALL \\ \ TO MATCH EXISTING. 98. NEW WALL WITH CAP _ AND STONE TO \ .1 SANDSTONE i iATCH EX:�TiNG.- � -' _ U I `a_ `�!�`. � 1 � SLOPED WALL. g5i 1 SLOPING NEW PLANTER AND SANDSTONE WALK. ADDITIONAL LANDSCAPING 1 T EXISTING EDGE OF - SYNTHETIC FLOORING.. I II I � 91.91 EXISTING ARTS AREA TO REMAIN. •li 98'58 98.00 PEDESTAL LIGHTING 98 - a5q,l TO MATCH MATCH TOWN OF VAIL PUBLIC LIGHTING FIXTURES 98'04 l,., - _•t /98.15 j C E 111 FE PROPOSED 5.24 NEW BENCH + / -- MAY 26 2010 98.5 O TOWN OF VAIL O / A 0 x ti i i FOUR SEASONS SKI CONCIERGE i.- " Z zi 2 ZO' ±��` N K x� $ gum o o �� a y u O N 3 `°Z z x x W o VAIL, COLORApQ26057 y W p p 8 -2 -3 m - � _ FY3 c �• Pu F VAIL VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Memorandum discussing the Town of Vail Council's options concerning regulation of medical marijuana centers, infused product manufacturers and optional premises cultivation operations. PRESENTER(S): George Ruther /Matt Mire ACTION REQUESTED OF COUNCIL: Staff requests the Town Council provide direction on how to proceed with the regulation of Medical Marijuana Dispensaries, Infused Product Manufacturers and Optional Premises Cultivation Operations. BACKGROUND: In November 2000, Coloradans passed Amendment 20, legalizing the use of medical marijuana. As a result, Medical Marijuana Dispensaries (MMDs) are currently operating statewide in many municipalities. Until recently, the State had deferred to local jurisdictions the authority to regulate MMDs, typically through business licensing, nuisance and zoning regulations. On January 19, 2010, the Town Council imposed a temporary moratorium of one hundred eighty (180) days on the processing of any application for an MM within the Town of Vail. This moratorium expires on July 18, 2010. Now, with House Bill 10 -1284 likely becoming state law very soon, local jurisdictions will be permitted to either regulate or simply prohibit MMDs, Infused Product Manufacturers and Optional Premises Cultivation Operations. (See attached staff memorandum) STAFF RECOMMENDATION: Staff requests the Town Council provide direction on how to proceed with the regulation of Medical Marijuana Dispensaries, Infused Product Manufacturers and Optional Premises Cultivation Operations. ATTACHMENTS: Medical Marijuana Memorandum 6/1/2010 MEMORANDUM TO: Vail Town Council FROM: Matt Mire, Town Attorney; George Ruther, Community Development Director DATE: June 1, 2010 SUBJECT: House Bill 1284 and the Regulation of Medical Marijuana Centers Infused Product Manufacturers and Optional Premises Cultivation Operations. I. DESCRIPTION OF THE REQUEST Staff is requesting direction from the Vail Town Council with regard to how the Town should proceed concerning the regulation of Medical Marijuana Dispensaries, Infused Product Manufacturers and Optional Premises Cultivation Operations in response to new state legislation. II. BACKGROUND In November 2000, Coloradoans passed Amendment 20 to the Colorado Constitution, legalizing the use of medical marijuana. Amendment 20 created an exception to the state's criminal laws for any patient or primary care -giver in lawful possession of a registry identification card to engage or assist in the medical use of marijuana. Amendment 20 also created an exception to the state's criminal laws for physicians to advise and authorize medical marijuana use for patients who have been diagnosed with debilitating medical conditions. At the January 19, 2010 meeting, Town Council approved a 180 -day moratorium on businesses that sell medical marijuana. The moratorium was put in place while the State Legislature determined how to regulate the industry from a statewide perspective. The Town's moratorium expires on July 18, 2010. House Bill 10 -1284 was recently passed by the General Assembly and, as of the publication of this memo, is awaiting action from the Governor. Should the Governor sign the bill into law, most provisions of the law take effect July 1, 2011. The new law would create a state medical marijuana licensing authority under a model generally similar to the state liquor authority. It allows for local regulation of Medical Marijuana Centers (commonly referred to as dispensaries), Infused Product Manufacturers and Optional Premises Cultivation Operations. This can be accomplished through zoning and a licensing process similar to licensing liquor establishments. The bill also allows local jurisdictions, either by a majority vote of the governing body or the voters, to prohibit these uses within their respective jurisdictions. Below are the definitions of the three types of uses laid out in House Bill 10 -1284: Medical marijuana center means a person licensed to operate a business as described in the Colorado Medical Marijuana Code that sells medical marijuana and medical marijuana- infused products to registered patients or primary caregivers as defined in Article XVIII, § 14 of the Colorado Constitution, but is not 6/1/2010 9 -1 -1 a primary caregiver, and which a municipality is authorized to prohibit as a matter of law. Medical marijuana- infused products manufacturer means a person licensed pursuant to the Colorado Medical Marijuana Code to operate a business manufacturing medical marijuana- infused products, and which a municipality is authorized to prohibit as a matter of law. Optional premises cultivation operation means a person licensed pursuant to the Colorado Medical Marijuana Code to grow and cultivate marijuana for a purpose authorized by Article XVIII, § 14 of the Colorado Constitution, and which a municipality is authorized to prohibit as a matter of law. III. OPTIONS Should the Governor sign House Bill 10 -1284, state law will allow local jurisdictions to regulate Medical Marijuana Centers, Infused Product Manufacturers and Optional Premises Cultivation Operations through zoning and a licensing process similar to liquor licenses. These can also be prohibited outright through either a majority vote of Town Council or Town voters. Staff sees three distinct options for Town Council consideration and requests direction on which option to pursue. 1. Prohibition of Medical Marijuana Centers, Infused Product Manufacturers and Optional Premises Cultivation Operations by Town Council. Providing the Governor signs House Bill 10 -1284 into law, a prohibition will be allowed per Colorado state statues. Should Town Council wish to prohibit Medical Marijuana Centers, Infused Product Manufacturers and Optional Premises Cultivation Operations within the Town, an ordinance will be prepared and brought to Town Council for first reading at the June 15, 2010 Town Council meeting. This will allow for the second reading to occur at the July 6, 2010 Town Council meeting and the ordinance will take effect prior to the expiration of the current moratorium. It is important to note, a ban in the Town of Vail, as allowed under House Bill 10- 1284, would be a ban only on Medical Marijuana Centers, Infused Product Manufacturers and Optional Premises Cultivation Operations. It would not be a ban on use of medical marijuana for registered patients. The Colorado Constitution guarantees the right for individuals properly registered with the State to consume, possess, and grow limited amounts of medical marijuana for personal use. It also extends rights to designated caregivers. This guarantee would not change under a ban. No specific justification for prohibition is required under House Bill 10 -1284. 2. Refer Question of Prohibition to Town Voters. If the Town Council would like Town voters to decide on whether or not to prohibit Medical Marijuana Centers, Infused Product Manufacturers and Optional Premises Cultivation Operations, a referendum can be placed on the ballot. Should Town Council refer the matter to the Town voters, Town Council would 6/1/2010 9 -1 -2 need to schedule a Special Election. Town Council would need to designate the type of election to be conducted. This Coordinated Election could coincide with the County's General Election, November 2, 2010. As such the Town would need to notify Eagle County no later than July 23, 2010, of our desire to participate in the General Election. If the Town Council desires to conduct their own Special Election, the Town would need to ensure that the Special Election is not held 32 days before or after the date of a primary (August 10) or general election (November 2). The soonest the Town could schedule an Election is September 14, 2010. Estimation of Costs to Conduct a Coordinated Election by Type: • Coordinated Election: $7000- 9,000 • Polling Place Election: $10,000 Should Town Council decide to refer the Question of Prohibition to Town Voters, staff would bring forward a Resolution to set the Coordinated Election. Town Council would also need to appropriate funds for this Coordinated Election, since 2010 is an off -year election and funds were not allocated for an Election during the 2010 Budget process. 3. Allow Medical Marijuana Centers, Infused Product Manufacturers and Optional Premises Cultivation Operations in Town. Should Town Council wish to allow Medical Marijuana Centers, Infused Product Manufacturers and Optional Premises Cultivation Operations with the Town, staff would need to develop a process for licensing and zoning for Town Council review /approval. This will take some time to develop. Because of this, staff would request Town Council extend the current moratorium (which would be allowed under House Bill 10- 1284). The moratorium would need to be extended until the State Department of Revenue (as with liquor licenses, this will be the agency regulating medical marijuana centers) promulgates licensing rules /regulations and they take effect. Staff has consulted with the Town Attorney's office and they have advised staff they are comfortable with an extension of the moratorium for this purpose. IV. ACTION REQUESTED OF COUNCIL Staff requests the Town Council provide direction on how to proceed with the regulation of Medical Marijuana Dispensaries, Infused Product Manufacturers and Optional Premises Cultivation Operations. 6/1/2010 9 -1 -3 'OWN OF VAM . VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 1, 2010 ITEM /TOPIC: Discussion /recommendation for approval of Guaranteed Maximum Price (GMP) based on 100% Construction Documents for the West Vail Fire Station. Staff will address additional costs based on minor scope changes and provide info on value engineering items. PRESENTER(S): Adam Williams - ARC Integrated Program Management; Mark Miller ACTION REQUESTED OF COUNCIL: TOV Staff /Owners Rep are asking for approval to award the construction contract for the West Vail Fire station to Drahota Commercial LLC, at a GMP not to exceed $4,264,280. BACKGROUND: See attached memo from ARC Integrated Program Management. STAFF RECOMMENDATION: Approve /authorize award of the construction contract for the West Vail Fire Station to Drahota Commercial LLC, at a GMP not to exceed $4,264,280. ATTACHMENTS: GMP memo 6/1/2010 t ARC Integrated Program Management, Inc. 1790 38th Street • Suite 105 • Boulder, C0 80301 • (303) 443.0330 • Fax(303)443-1508 MEMORANDUM TO: Vail Town Council FROM: Adam Williams, ARC Integrated Program Management, Inc. SUBJECT: West Vail Fire Station No. 3 DATE: May 26, 2010 I. BACKGROUND In December of 2009, ARC Integrated Program Management, Inc. was hired to help the Town of Vail Fire Station Committee (Committee) publicly procure a General Contractor (GC) to build the new West Vail Fire Station No. 3 Project (Project). On April 6, 2010, Vail Town Council authorized the Town to proceed with awarding a contract for preconstruction services to Drahota Commercial, LLC while incorporating their preliminary Guaranteed Maximum Price for construction as an exhibit to the agreement. Following Council authorization on April 6 Drahota has been working closely with the Design Team and the Owner to provide value engineering ideas, constructability reviews and value - added suggestions to help finalize the Construction Documents which were issued to the subcontracting community earlier this month to be competitively bid. Drahota received 220 proposals from the subcontracting community, approximately half of which were from local firms. While preliminary analysis has been completed and a Final Guaranteed Maximum Price has been assembled, Drahota is continuing to verify scope, identify cost saving ideas and negotiate final contract details with the subcontractors in an effort to ensure the Town receives the best value possible. II. RECOMMENDATIONS, ACTIONS & NEXT STEPS While Drahota worked to help manage the project cost while the design was finalized, there were a number of changes to the previous scope that couldn't have been foreseen and have impacted the final pricing, all of which added value and a few examples of which are noted below: o $45,000 - Additional length of water line and sewer line modifications to accommodate the future Chamonix development, the total cost of which is approximately $XXX,XXX and is currently being discussed with other entities for cost - sharing opportunities o $40,000 - Increase resulting from additional length of retaining walls, change from re- using old water line to service the building to installing a new line and thickening pavement sections based on additional geotechnical investigation TEAMWORK DIVIDES THE EFFORT AND MULTIPLIES THE EFFECT... Page 1 of 2 © 2010 All Rights Reserved By 6/1/2010 ARC IPM, Inc. 10 -I -I o $12,000 - Additional topsoil to be imported after additional geotechnical borings and soil analysis was completed o $8,000 - Structural and other modifications to incorporate additional training props o $12,000 - Upgrade metal roofing system connection & seal details o $11,000 - Include sports flooring in exercise room to increase functionality and lifespan of floorcovering o $15,000 - Modify kitchen finishes to increase durability and lifespan o $15,000 - Interior signage and window treatments changed to be a part of the GC's scope o $22,000 - Change heat trace in roof valley from a cable to heated panels o $90,000 - Incorporate low voltage /audio visual /information technology work into GC's scope (move from Owner - furnished /Owner Installed) While this portion of the list alone equate to nearly $275,000 in added scope, the team was able to incorporate some cost reducing ideas as well yielding a final Guaranteed Maximum Price of $4,264,280, and increase of 234,094 over the preliminary GMP . As a clarification, the increased costs were a direct result of changes to scope that would have increased the preliminary GMP from any of the General Contractors that proposed on the project. Combined with all applicable soft costs, contingencies and other anticipated costs, the total projected budget is projected at $5,196,794. Currently, we are anticipating awarding approximately 70% of the subcontracts to local firms. In order to award the remainder of the scopes available locally, the up- charge would exceed an additional $530,000. The Design Team, Owner and GC are continuing to look for areas to reduce costs and are evaluating any increases in scope to ensure they provides adequate long -term value before finalizing subcontractor agreements. The team is confident that once these efforts are complete the final GMP will be further reduced. In order to maintain the construction schedule, we are requesting authorization to proceed with awarding the total construction contract to Drahota Commercial, LLC at a number not to exceed $4,264,280. This will allow us to begin to award critical subcontracts with which there are not questions while we work through the remaining details and cost reducing ideas associated with the remaining scopes of work. III. ACTION REQUESTED OF COUNCIL Authorize the Town of Vail Council through the Town Manager to award the Town of Vail West Vail Fire Station No. 3 construction contract to Drahota Commercial, LLC at a cost not to exceed $4,264,280. TEAMWORK DIVIDES THE EFFORT AND MULTIPLIES THE EFFECT... Page 2 of 2 © 2010 All Rights Reserved By ARC IPM, Inc. 6/1/2010 10 -1 -2