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HomeMy WebLinkAbout2014-06-17 Agenda and Support Documentation Town Council Evening SessionVAIL TOWN COUNCIL EVENING SESSION AGENDA VAIL TOWN COUNCIL CHAMBERS 75 S. Frontage Road W. Vail, CO 81657 6:00 P.M., JUNE 17, 2014 TOWN QF VAIL� NOTE: Times of items are approximate, subject to change, and cannot be relied upon to determine at what time Council will consider an item. ITEM /TOPIC: Citizen Participation (10 min.) 2. ITEM /TOPIC: Consent Agenda: 1) Award Elam Construction Contract to complete Potato Patch Drive overlay project by authorizing Town Manager to execute agreement 2) Resolution No. 19, Series of 2014, Amending the Town of Vail Records Policy (5 min.) 3. ITEM /TOPIC: Town Managers Report (5 min. ) 4. ITEM /TOPIC: Update on Pickle Ball Status (15 min.) PRESENTER(S): Michael Ortiz, Vail Recreation District BACKGROUND: Information will be presented on 1) the current tennis and pickle ball programming, and 2) the facility needs for tennis and pickle ball programming. 5. ITEM /TOPIC: Wall Street Building Appeal (5 minutes) PRESENTER(S): Warren Campbell ACTION REQUESTED OF COUNCIL: The Vail Town Council is requested to continue this appeal to the July, 15, 2014, hearing, at the appellant's request. BACKGROUND: An appeal, pursuant to Section 12 -3 -3, Appeals, Vail Town Code, of the final decision of the Town of Vail Planning and Environmental Commission on May 12, 2014, denying a request for a major exterior alteration, pursuant to Section 12 -713-7, Exterior Alterations and Modifications, Vail Town Code, to allow for the construction of additions to the Northeast corner of Wall Street Building, located at 225 Wall Street /Lots B &C, Block 5C, Vail Village Filing 1, and setting forth details in regard thereto. (PEC140010) 6. ITEM /TOPIC: Presentation of 2014 Community Survey Results (45 min. ) PRESENTER(S): Suzanne Silverthorn and Chris Cares, RRC Associates ACTION REQUESTED OF COUNCIL: Review the results of the Community Survey as presented by Chris Cares of RRC Associates, ask questions and direct the staff regarding (bfi7 /24dditional follow up, as needed. BACKGROUND: The Town of Vail Community Survey is a key measurement used by the Town Council and staff to probe public policy issues and solicit feedback on other topics of community interest. It is also used to measure the town's operational performance. Conducted every other year, the 2014 survey was fielded in late -March with responses collected through May 16. Distribution of the survey followed a review of questions by the Town Council on Feb. 4 and Feb. 18. The purpose of today's session is to review results of the survey including benchmark comparisons, community priorities, as well as comments and suggestions related to the Town Council areas of focus. 7. ITEM /TOPIC: A public hearing to discuss the Town's policy on the operation of recreational marijuana establishments in the Town of Vail (45 minutes) PRESENTER(S): George Ruther, Director of Community Development ACTION REQUESTED OF COUNCIL: Listen to the presentation and engage in a dialogue with the staff and public on the next steps in developing a policy on the operation of recreational marijuana establishments in the Town of Vail. The Town Council is being asked to provide any additional input or requests for information they may have at this time and to affirm the project schedule. BACKGROUND: Colorado Constitutional Amendment 64 legalized the sale and consumption of recreational marijuana in Colorado. In doing so, the enabling legislation grants local governments the authority to regulate the operations of recreational marijuana establishments, including prohibition, if desired. The Town staff formed a Recreational Marijuana Working Group to assist the Vail Town Council in the adoption of a recreational marijuana policy. The Working Group was granted no final decision - making or advisory authority. Instead, the charge of the Working Group was to identify a list of questions and issues that the Town Council should consider prior to adopting a marijuana policy. To that end, the Group has prepared a list of nearly sixty questions and issues that they believe require further consideration. A copy of the list has been attached for reference. STAFF RECOMMENDATION: Staff is not forwarding a recommendation at this time. A formal recommendation will be provided at a future public hearing. 8. ITEM /TOPIC: Adjournment (8:05 p.m.) 6/17/2014 VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: Citizen Participation 6/17/2014 rowH Of vn �ii> TOWN Of vn' 1[1 VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: Consent Agenda: 1) Award Elam Construction Contract to complete Potato Patch Drive overlay project by authorizing Town Manager to execute agreement 2) Resolution No. 19, Series of 2014, Amending the Town of Vail Records Policy ATTACHMENTS: Potato Patch Overlay Memorandum Resolution No. 19, Series of 2014 6/17/2014 TOWN OF K VAIL � Memorandum To: From: Date: Subject IV Town Council Public Works 6/12/14 Potato Patch Dr Overlay Contract Award ITEM /TOPIC Potato Patch Dr Overlay Contract Award ACTION REQUESTED OF COUNCIL Authorize the Town Manager to enter into an agreement with Elam Construction to complete the Potato Patch Dr Overlay Project. BACKGROUND Bids were received on May 22, 2014 from Elam Construction ($117,885.00) and United Companies ($138,362.50). The project is budgeted with the Capital Street Maintenance budget and is within the engineer's estimate. The project limits are from where last year's water line project ended (765 Potato Patch Dr) to the cul -de -sac. The Pavement Condition Index (PCI) from the Town's pavement management program for this reach is a 62.0 out of a total possible score of 100. The Town has set a goal to maintain its local roads at a PCI of 80. The project is scheduled to be completed by the end of September and take no more than 10 consecutive working days. STAFF RECOMMENDATION Authorize the Town Manager to enter into an agreement with Elam Construction to complete the Potato Patch Dr Overlay Project in the amount not to exceed $117,885.00. 6/17/2014 RESOLUTION NO. 19 Series of 2014 A RESOLUTION AMENDING THE TOWN OF VAIL PUBLIC RECORDS POLICY; AND SETTING FORTH DETAILS IN REGARD THERETO. WHEREAS, the Town of Vail (the "Town "), in the County of Eagle and State of Colorado is a home rule municipal corporation duly organized and existing under the laws of the State of Colorado and the Town Charter (the "Charter "); WHEREAS, the members of the Town Council of the Town (the "Council ") have been duly elected and qualified; WHEREAS, the Town adopted a policy concerning the public's right to access public records pursuant to the Colorado Open Records Act, C.R.S. § 24 -72- 200.1, et seq., ( "CORA ") in 2013; WHEREAS, House Bill 14 -1193 ( "HB1193 ") was recently signed by the Governor affecting the imposition of fees for the research and retrieval of public records under CORA; and WHEREAS, the Council wishes to reconcile the Town's open records policy with the new requirements of HB1193. NOW THEREFORE, BE IT RESOLVED BY THE TOWN COUNCIL OF THE TOWN OF VAIL, COLORADO THAT: Section 1. The Council hereby approves the Town of Vail Public Records Policy in the form as attached hereto as Exhibit A. Section 2. This Resolution shall take effect immediately upon its passage. INTRODUCED, PASSED AND ADOPTED at a regular meeting of the Town Council of the Town of Vail held this day of June, 2014. Andrew P. Daly Town Mayor ATTEST: Patty McKenny Town Clerk Resolution No. 19, Series 2014 6/17/2014 TOWN OF VAIL PUBLIC RECORDS POLICY L PURPOSE The policy of the Town of Vail (the "Town ") is that the decision - making process is a matter of public business and may not be conducted in secret. All public records shall be open for inspection by any person at reasonable times, except as otherwise provided by law. However, computer - generated communication systems are frequently used by employees for the purposes of documenting and sending personal or private messages, or messages not intended to be viewed by the public. The Town desires to implement a policy that will serve the public's right to access public records, while identifying to employees the inherent difficulties in ensuring privacy in the use of the Town's computer system for personal use. II. AUTHORITY The Town enacts this Policy under the following authority: the Colorado Open Records Act, C.R.S. § 24- 72- 200.1, et seq., as amended (the "CORA "); the Colorado Sunshine Law, C.R.S. § 24 -6 -401, et seq., as amended; Black v. Southwestern Water Conservation District, 74 P.3d 462 (Colo. App. 2003); Glenwood Post v. City of Glenwood Springs, 731 P.2d 761 (Colo. App. 1986); and Mountain Plains Investment Corp. v. Parker Jordan Metro. Dist., 12CA1034 (Colo. App., August 15, 2013). III. DEFINITIONS For purposes of this Policy, the following terms shall have the following meanings: Correspondence: A communication that is sent to or received by one or more specifically identified individuals and that is or can be produced in written form, including, without limitation, communications sent via electronic mail, private courier, U.S. mail, modem or computer. Custodian of Records: The individual who shall be responsible for compiling documents, scheduling appointments for inspection, and for responding to any public records request. The Town Council hereby designates the Vail Town Clerk as the Custodian of Records. Electronic Mail ( "E- mail'): An electronic message that is transmitted between two or more computers or electronic terminals, whether or not the message is converted to hard copy format after receipt and whether or not the message is viewed upon transmission or stored for later retrieval. E -mail includes electronic messages that are transmitted through a local, regional or global computer network. Work Product: All advisory or deliberative materials assembled for the benefit of elected officials, which materials express an opinion or are deliberative in nature and are communicated for the purpose of assisting such elected officials in reaching a decision within the scope of their authority. Such materials include, but are not limited to: notes and memoranda that relate to or serve as background information for such decisions; and preliminary drafts and discussion copies of documents that express a decision by an elected official. "Work product" also includes a request by a Town official for the preparation of such opinion or deliberative materials. For 6/9/14 6/17/2014 Q;{ USERSIVAILIPOLI CIESIRECORDSPOLICY- 2- REDLINE.DOC example, if the Town Manager requests in writing that staff prepare material to assist the Town Council in a decision - making process, the written request shall also be considered work product. IV. PROTECTED RECORDS A. Certain records are protected by law from public inspection under the CORA, including the following: • Personnel files • Ongoing investigations by law enforcement authorities • Victim/witness information • Social security numbers • Juvenile criminal records • Work product • Deliberative process records • Attorney - client privileged records • Individual medical, mental health, sociological and scholastic achievement data • Letters of reference • Trade secrets • Confidential commercial or financial data • Personal information of past or present users of public utilities, facilities, or recreational or cultural services • Records of sexual harassment complaints and investigations • Library records and contributions • Addresses and telephone numbers of public school students B. Records that are exempt from the CORA might still be accessible via other forms of inspection, such as subpoena. V. PRIVACY Employees should have no expectation of privacy when using any equipment owned, leased or operated by the Town. Information stored on such equipment is subject to audit and review by the Town at any time, for any reason. Such information may also constitute a public record under the CORA. VI. E -MAIL A. The Town's e-mail system is provided by the Town to facilitate Town work and is intended for business - related communications, including uses related to Town- sponsored events and activities. The Town recognizes that occasional personal use will occur, and such use is 2 6/9/14 6/17/2014 Q: I USERSI VAILIPOLICIES"CORDS POLICY- 2- REDLINE.DOC permitted as long as it does not interrupt the normal flow of Town business. However, any improper use, as determined by the Town, is prohibited and may result in: suspension or loss of e -mail access; disciplinary action up to and including termination of employment; and/or legal action. B. E -mail correspondence of Town employees and elected officials may be a public record under the CORA and therefore may be subject to public inspection. Exceptions to inspection may include e -mail which is covered by the attorney - client privilege, work product privilege or other privilege recognized by Colorado law. Most routine e-mail, however, will likely be considered public information. Employees and elected officials should have no expectation of privacy when using the Town's e-mail system. All electronic communications sent or received on the Town's e-mail system, regardless of the subject matter or e -mail address used, are Town property and may be subject to disclosure under the CORA. The Town reserves the right at any time, to monitor, access, view, use, copy and /or disclose all such e -mail messages. C. E -mail users are responsible for safeguarding their passwords and may not disclose their passwords to others. However, the use of a password does not prevent the Town from monitoring, accessing, viewing, using, copying or disclosing any e -mail messages sent or received on the Town's e-mail system. D. Town employees may not access the computer account of another unless granted permission to do so by that user. This restriction does not apply to system administrators and others who are authorized to access the systems for legitimate business purposes. E. Improper use of e -mail includes, but is not limited to: 1. Language which is offensive, obscene, or in poor taste, including jokes or messages which create an intimidating, hostile or offensive work environment; 2. Messages or information which conflict with the Town's policies against discrimination or harassment in the workplace; 3. Messages or information which advertise or promote a business, political candidate, political or religious cause; 4. References or messages which give offense on the basis of race, color, religion, national origin, citizenship, ancestry, marital status, sex, disability, age, veteran's status or sexual orientation; 5. Frivolous use which interrupts the normal flow of Town business, such as playing games, conducting betting pools, and chain letters; 6. Messages which violate any law; and 7. Messages urging electors to vote in favor of any statewide ballot issue, local ballot issue, referred measure, or recall, pursuant to C.R.S. § 1 -45 -117. 3 6/9/14 6/17/2014 Q: I USERSI VAILIPOLICIES"CORDS POLICY- 2- REDLINE.DOC F. Town employees and elected officials are expected to use common sense and good judgment in all official communications and to avoid any communication that is disrespectful, offensive, or threatening to others. Violation of this policy may result in any or all of the following: suspension or loss of e -mail access; disciplinary action up to and including termination of employment; and legal action. G. E -mail is retained on the Town's server for a designated period of time, so employees and elected officials should not assume that any e -mail that they personally delete is thereby deleted from the Town's server. The Town will retain, archive, or purge, as the Town deems appropriate, any incoming or outgoing e -mail to or from any Town employee. H. Pursuant to the Colorado Sunshine Law, a meeting of three or more members of the Town Council at which any public business is discussed or at which any formal action may be taken is a public meeting. The term "discussion" as used in the Colorado Sunshine Law implies live, responsive communication between elected officials. Therefore, it is the Town's policy that the mere receipt or transmission of e -mail in other than a live, communicative discussion format shall not constitute a public meeting and shall not be subject to the requirements of the Colorado Sunshine Law. For example, the receipt by one or more elected officials of e -mail sent earlier in the day or week by another elected official concerning public business shall not constitute a "public meeting." The e -mail may, however, constitute a public record otherwise subject to disclosure pursuant to the CORA and this Policy. VII. RETENTION OF DOCUMENTS All public records other than e-mail shall be retained in accordance with the guidelines established by the Colorado State Archives. At the request of the Town Attorney, the Custodian of Records may retain certain records after the retention period expires. VIII. INSPECTION A. General. Public records shall be open for inspection by any person at reasonable times, subject to the exceptions found in the CORA. All public records shall be inspected at Town Hall or at the offices of the Town Attorney. B. Request Required. A request to inspect public records must be written, and sufficiently specific in scope to enable the Custodian of Records to identify the information desired. Requests for inspection of e -mail shall include the sender's name, the recipient's name and the approximate date and time of the transmission. If the Custodian of Records receives a request to inspect public records that is ambiguous or lacks sufficient specificity to enable the Custodian of Records to locate the records, the Custodian of Records shall, within three working days, notify the requesting party in writing of the deficiencies in the request. Any clarified request shall be considered a new request for purposes of this Policy and the CORA. C. Review and Response. Upon receipt of a request for inspection of public records, the Custodian of Records shall review the request and determine whether the requested records are voluminous, in active use, or otherwise not readily available. If so determined, the Custodian of Records, within three business days, shall notify the requesting party in writing that the documents will be produced for inspection within seven additional business days, pursuant to 4 6/9/14 6/17/2014 Q: I USERSI VAILIPOLICIES"CORDS POLICY- 2- REDLINE.DOC C.R.S. § 24 -72- 203(3). Notwithstanding the foregoing, if it is physically impossible for the Custodian of Records to comply with a request for public records within the time periods established by CORA, the Custodian of Records shall comply with the request as soon as physically possible. If the records are readily available, the Custodian of Records shall so notify the requesting party. Each notice shall include the required deposit, if applicable, and the total amount of fees that must be paid prior to production or transmission of the records. D. Transmission or Production. As directed in the written request for records, the Custodian of Records will transmit the requested records by e -mail, regular mail, courier service or facsimile. If no direction is provided in the request, the Custodian of Records will make the records available for inspection at Town Hall by appointment. In no case shall records be transmitted or produced until all fees under Section IX have been received by the Town. Once all fees are paid, the Custodian shall transmit or produce the records within three business days, unless a longer time is provided by Section C above. E. Town Attorney. Any of the notices required herein may be issued by the Town Attorney in lieu of the Custodian of Records. By written notice, the Town Attorney may further require that any requesting party contact the Town Attorney rather than the Custodian of Records. IX. FEES A. Copies, Printouts or Photographs. Pursuant to C.R.S. § 24- 72- 205(5)(a), the Town shall charge a fee not to exceed 25 cents per standard page for any copy of a public record or a fee not to exceed the actual cost of providing a copy, printout or photograph of a public record which is in a format other than a standard page. For purposes of this Policy, a black and white copy made on a single sheet of letter or legal sized white paper shall constitute a "standard page." B. Research and Retrieval Fees. Pursuant to C.R.S. � 24- 72- 205(6)(a), the first hour of research and retrieval shall be free. After the first hour, tThe Town shallr esen,es the right to charge a research and retrieval fee of $30.0000 per hour for any staff time devoted to searching for the requested information. ^ greater- fee m be assessed if professional assistanee perennaneeofPrivile-ge review and the- zreatien of a pr-iv41€ge4eg-.--A deposit of equal to 50% of the estimated costs of responding to a records request shall be submitted to the Town prior to any search being commenced. C. Postage /Courier Fees. If the Custodian of Records transmits records by regular mail or courier service, the requesting party shall be responsible for the cost of postage or courier fees. D. Electronic Transmission Fees. The Custodian of Records may not charge transmission fees to the requesting party for transmitting public records via e -mail, provided that the requesting party may be charged for staff time associated with research and retrieval of the requested records as provided herein. 5 6/9/14 6/17/2014 Q: I USERSI VAILIPOLICIES"CORDS POLICY- 2- REDLINE.DOC VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: Town Managers Report ATTACHMENTS: Eagle Air Alliance Request 6/17/2014 rowH Of vn �ii> EGE Air Alliance 2014 First - Quarter Executive Summary Overview The Eagle Air Alliance is a public /private partnership consisting of organizations ranging from municipal stakeholders to resort lodging properties to small business supporters, each of whom recognizes the importance of air service to our economy. The mission of the Alliance is to help create a vibrant flight program at the Eagle County Regional Airport. Fundraising Business community fundraising efforts are ongoing, with a goal of 100 -plus private business contributors (up from approximately 20 in 2012 and 65 in 2013). Municipal support from Gypsum, Avon and Vail increased (as did Beaver Creek Resort Company) from prior years. Eagle County also increased their financial support to the Alliance in 2014. Summer Flight Schedule Houston — 3x week non -stop flights June 26- August 18 Dallas — 1 daily non -stop flight June 11 — Sept 30 Dallas — 1 additional Saturday non -stop flight June 14 -Aug 16 Marketing A comprehensive marketing campaign is in place to promote summer service to EGE, primarily aimed at supporting the Houston service. This includes baggage tags for guests flying Houston & Newark in the winter, summer flight banners at EGE during the winter months, direct mailing to Eagle County second homeowners, outdoor billboards in Houston, United.com web banners, United Mileage Plus auction packages and additional marketing support from Vail Resorts, Vail Local Marketing District, Beaver Creek and Eagle County Airport. Long -Term Funding The Alliance has spent much time researching a long -term funding mechanism, including a community phone survey to gauge public awareness and possible support of the air program. The Alliance is currently exploring several possibilities that could provide sustained revenues that can be used to attract additional flights to the Eagle County Regional Airport. Next Steps The EGE Air Alliance would like to request a meeting with staff and town council representatives from Vail to discuss matters related to long -term funding solutions and possible implementation efforts. Please contact Board Chair Michael Brown at (970) 390 -2759, or Vail Valley Partnership Executive Director Chris Romer at (970) 477 -4016, to arrange a meeting and presentation. 6/17/2014 6/17/2014 rowH Of vn �ii> VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: Update on Pickle Ball Status PRESENTER(S): Michael Ortiz, Vail Recreation District BACKGROUND: Information will be presented on 1) the current tennis and pickle ball programming, and 2) the facility needs for tennis and pickle ball programming. ATTACHMENTS: Memo Update on Pickle Ball Status 6/17/2014 To: Vail Town Council From: Michael Ortiz, Vail Recreation District Date: June 11, 2014 Subject: Update on Pickle Ball Status I. CURRENT TENNIS AND PICKLE BALL PROGRAMMING /OPEN PLAY AT FORD PARK AND GOLDEN PEAK The VRD currently programs tennis using two town owned facilities: Ford Park and Golden Peak. There are eight clay courts at Ford Park and two hard courts at Golden Peak. The Ford Park courts accommodate all adult tennis programming while youth programming takes place at both Ford Park and Golden Peak. All Pickle Ball programs are held at Golden Peak. Court time is charged for at Ford Park whether it is programmed or open play. Golden Peak tennis court use is free when the courts are not programmed by the VRD. Pickle Ball open play is paid for with a pass while program and lessons fees are also applicable. FACILITY NEEDS FOR TENNIS AND PICKLE BALL PROGRAMMING AT FORD PARK AND GOLDEN PEAK The VRD does not require any additional tennis courts besides those at Ford Park and Golden Peak to handle the open play, lesson, camp, clinic or program needs of the community. The VRD has had three Pickle Ball courts at Golden Peak for the last two years. This year with the scheduled crack repair, painting of the courts and purchase of two nets we will have four Pickle Ball courts accommodating up to sixteen players. The request for Pickle Ball court time is increasing rapidly. The VRD has had a number of inquiries from both locals and guests about court time. The VRD staff will work with Town of Vail to evaluate and prioritize capital funds that will need to be spent on maintenance and repair of the courts at Golden Peak. The VRD is not in need of Pickle Ball courts at Booth Falls to satisfy programming or play demand from the community. 6/17/2014 rowH Of vn �ii> VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: Wall Street Building Appeal PRESENTER(S): Warren Campbell ACTION REQUESTED OF COUNCIL: The Vail Town Council is requested to continue this appeal to the July, 15, 2014, hearing, at the appellant's request. BACKGROUND: An appeal, pursuant to Section 12 -3 -3, Appeals, Vail Town Code, of the final decision of the Town of Vail Planning and Environmental Commission on May 12, 2014, denying a request for a major exterior alteration, pursuant to Section 12 -713-7, Exterior Alterations and Modifications, Vail Town Code, to allow for the construction of additions to the Northeast corner of Wall Street Building, located at 225 Wall Street /Lots B &C, Block 5C, Vail Village Filing 1, and setting forth details in regard thereto. (PEC140010) 6/17/2014 TOWN Of vn' 1[1 VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: Presentation of 2014 Community Survey Results PRESENTER(S): Suzanne Silverthorn and Chris Cares, RRC Associates ACTION REQUESTED OF COUNCIL: Review the results of the Community Survey as presented by Chris Cares of RRC Associates, ask questions and direct the staff regarding any additional follow up, as needed. BACKGROUND: The Town of Vail Community Survey is a key measurement used by the Town Council and staff to probe public policy issues and solicit feedback on other topics of community interest. It is also used to measure the town's operational performance. Conducted every other year, the 2014 survey was fielded in late -March with responses collected through May 16. Distribution of the survey followed a review of questions by the Town Council on Feb. 4 and Feb. 18. The purpose of today's session is to review results of the survey including benchmark comparisons, community priorities, as well as comments and suggestions related to the Town Council areas of focus. ATTACHMENTS: Council Memorandum 061714 Vail Community Survey 2014 Report with Results Appended Vail Community Survey 2014 PPT 6/17/2014 TOWN OF 0 VAIL � Memorandum To: Vail Town Council From: Suzanne Silverthorn, Community Information Chris Cares, RRC Associates Date: June 17, 2014 Subject: Presentation of 2014 Community Survey Results BACKGROUND The Town of Vail Community Survey is a key measurement used by the Town Council and staff to probe public policy issues and solicit feedback on other topics of community interest. It is also used to measure the town's operational performance. Conducted every other year, the 2014 survey was fielded in late -March with responses collected through May 16. Distribution of the survey followed a review of questions by the Town Council on Feb. 4 and Feb. 18. The purpose of today's session is to review results of the survey including benchmark comparisons, community priorities, as well as comments and suggestions related to the Town Council areas of focus. II. SURVEY METHODOLOGY In 2014, the surveys were fielded using two techniques. The primary method of distribution was through a postcard mailed to all identified postal addresses in the Town of Vail using a list obtained from a commercial vendor. All known part -time resident owners were also sent cards using a list from the Eagle County Assessor. The postcards invited recipients to enter one of two unique passwords shown on the postcards to complete the survey online. Also, residents that had a password but requested (by telephone) to complete the survey using a paper form were provided a survey. The secondary method of survey distribution was based on the promotion of an "open" version of the survey designed to gather input from interested individuals that had not received the password protected invitation. Together, these two response methods resulted in 779 completed surveys (487 from the Invitation sample and 292 from the "open link "). This is a larger response than in 2012 (667 responses). These two groups of respondents are referred to in the report as "Invitation" and "Open Link" participants. III. ACTION REQUESTED OF TOWN COUNCIL Review the results of the Community Survey as presented by Chris Cares of RRC Associates, ask questions and direct the staff regarding any additional follow up, as needed. IV. ATTACHMENTS Vail Community Survey 2014 Report Vail Community Survey 2014 Presentation 6/17/2014 M I M Town of Vail Community Survey 2014 Final Report June 2014 Prepared for: Town of Vail Prepared by: RRCAssociates, LLC 4940 Pearl East Circle, Ste 103 Boulder, CO 80301 303/449 -6558 www.rrcassociates.com Contents AnOverview of Results ................................................................................................. ..............................1 Key Findings from the 2014 Community Survey ........................................................ ..............................2 Demographic Profile of Respondents .......................................................................... ..............................8 Evaluation of Topics of Policy and Broad Community Interest ................................ .............................12 CommunityPriorities ........................................................................................... .............................12 Comments on Town of Vail's Long -Term Goals ................................................ .............................16 "Big" Ideas .......................................................................................................... ............................... 20 Future Amenities and Services ........................................................................... .............................23 Recreational Marijuana ........................................................................................ .............................23 EnvironmentalPriorities ...................................................................................... .............................26 Level of Support for Gore Creek Initiatives ........................................................ .............................30 Ratings of Satisfaction - Council and Departments .................................................. .............................31 Stateof Vail ............................................................................................................. ............................... 31 RightDirection/Wrong Track? ............................................................................. .............................31 Sourcesof Information ........................................................................................ .............................33 Government Accountability and Outreach ......................................................... .............................34 TownServices ....................................................................................................... .............................37 CommunityDevelopment .................................................................................... .............................39 PublicWorks ......................................................................................................... .............................42 FireServices ......................................................................................................... .............................44 PoliceServices ..................................................................................................... .............................46 Parking.................................................................................................................. .............................48 BusService ........................................................................................................... .............................52 LibraryServices .................................................................................................... .............................55 Events.................................................................................................................. ............................... 55 RRC Associates 6/17/2014 CONTENTS AN OVERVIEW OF RESULTS This summary provides an overview of selected survey results as well as an identification of some of the major themes and findings that emerged from the 2014 Community Survey. The 2014 Town of Vail Community Survey used methods virtually identical to those used in 2012 and 2010, permitting comparisons of results over time. As in past surveys, this year's program resulted in extensive open - ended comments as well as statistical measures of many topics that are of interest to the community. The comments are excerpted in the body of the report, and are also presented verbatim in the attachments with no editing, punctuation or spelling correction. In 2014, the surveys were fielded using two techniques. The primary method of distribution was through a postcard mailed to all identified postal addresses in the Town of Vail using a list obtained from a commercial vendor. All known part -time resident owners were also sent cards using a list from the Eagle County Assessor. The postcards invited recipients to enter one of two unique passwords shown on the postcards to complete the survey online. Also, residents that had a password but requested (by telephone) to complete the survey using a paper form were provided a survey. The secondary method was the promotion of an "open" version of the survey designed to gather input from interested individuals that had not received the password protected invitation. Together, these two response methods resulted in 779 completed surveys (487 from the Invitation sample and 292 from the "open link "). These subsets of respondents are referred to in the report as the "Invitation" and "Open Link" groups. Survey invitation postcards arrived in Vail mailboxes during the early part of the week of March 26, 2014. In addition, the Open Link Survey was advertised as available for completion starting on April 16. This was timed to be about three weeks after the initial postcard mailing. Through various ads, the public was invited to complete that version of the survey online but without a password. Both the Invitation and Open Link versions of the survey were closed at midnight on May 16. Responses from both versions of the survey were generally similar. As a result, much of the discussion focuses on the responses obtained using both methods of data collection. This provided the broadest cross - section of community opinion. However, the controlled Invitation group of respondents was also carefully tracked. The Appendix to this report contains a summary of survey responses dating back to 2005; it includes only responses from the Invitation (or random sample in 2005 and 2007) responses in order to establish directly comparable survey results. The 2014 Community Survey is one of a number of public outreach efforts conducted by the Town. It is important to recognize that the survey is considered a tool for gathering input rather than a vote or a referendum on the many topics that are explored. The survey results have been dissected in various ways to identify dominant themes and messages and these findings are explored in the full report that follows. RRC Associates 6/17/2014 1 The presentation in the final report is organized into three major areas of discussion. First, a demographic profile of respondents is presented. Then, a number of issues and topics of community importance are explored. This section of the report focuses on policy - related questions that were identified to be of interest to decision makers and the community at large. Then, ratings of Town departments and services are presented using questions that allow comparisons to past surveys. Taken together, these responses provide a means of benchmarking the delivery of services over time. KEY FINDINGS FROM THE 2014 COMMUNITY SURVEY As noted above, this report is divided into three major sections: Demographics, Policy Discussions, and Ratings of Facilities and Services. Selected findings from each of these subject areas include: The Demographic Profile of Respondents The survey contained a number of demographic questions that provide a snapshot of the community, and are used to probe and analyze input from respondents. The total number of survey responses was up slightly this year (779 compared to 677 in 2012, the last time the survey was conducted). The improved participation was the result of increased publicity and outreach for the survey. In general, the demographic profile of respondents is similar to past years, but with slightly more representation from part -time and younger residents. The differences in opinions of these two segments are explored in detail where they are helpful in explaining opinions on a particular topic. Additionally, survey responses were broken out by other subsets of respondents including: location of residence within Vail, age cohort, and whether respondents were registered to vote. For the most part, the segmentation did not show large differences of opinion among residents; however, there are areas where differences exist such as ratings of bus service by where one lives, or opinions on marijuana and environmental policies by age group. Policies and Priorities Right Direction or Wrong Track. Respondents began the survey by indicating their opinions regarding the general state of Vail. This question that has been tracked for over a decade asked, "Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track ?" This year, about 64 percent of respondents said the TOV is going in the "right direction" (compared to 70 percent in 2012) and 22 percent of respondents indicated Vail is on the "wrong track" (compared to 18 percent in 2012). While there are fewer residents indicating that Vail is going in the right direction this year compared to 2012, the results are still more positive than they had been in 2010 (58 percent "right direction" and 28 percent "wrong track ") and 2007 (58 percent "right direction" and 20 percent "wrong track "). As explained below and in the full report, we believe some of the decline is attributable to the golf course lawsuit and publicity concerning various aspects of the situation. RRC Associates 6/17/2014 2 Government Accountability and Outreach. The survey contained several new questions designed to probe satisfaction with the Town's effort to provide information to citizens, offer public engagement opportunities, and be collaborative in decision - making processes. The responses to these three questions were relatively low compared to ratings of other areas of Town services. Specifically, the area of collaboration was viewed with lower satisfaction, 12 percent "very dissatisfied" and 18 percent rating satisfaction a "2" out of 5. While part -time residents expressed slightly more negative ratings on this question, the responses from both full- and part -time residents were similar. Registered voters were generally more likely to be dissatisfied (32 percent) compared to those not registered (23 percent). Clearly, this year's survey indicated that public engagement and collaborative decision - making is an area of relative weakness at this time. The open -ended comments provide extensive background on the views of citizens. The golf course lawsuit was specifically mentioned by a number of respondents, as were other aspects of communications - related to decisions. While many comments were negative, there were also positive and constructive suggestions regarding information and communications that are called out in the report and that could be used to enhance current outreach. This sequence of three questions may be used to provide new benchmarks for Town accountability that merit continued tracking by future community surveys. The quantitative measures, along with open - ended comments, provide an important starting point for further efforts to improve in this important area of governance. Overall Priorities Based on a List of 11 Factors. The survey contained a number of questions related to topics of policy or overall direction. These were explored in detail by examining both the quantitative (statistical) results, as well as the large number of open -ended comments that were received. • Respondents were asked to evaluate eleven topics that are of interest to elected officials and staff, using a rating scale of 1 to 5 with 1 being "not a priority" and 5 a "high priority." This question is similar but not identical to survey questions asked in both 2012 and 2010. The general conclusion is that priorities identified in the past remain top priorities in 2014. All of the topics or categories that were evaluated received ratings above 3 on the five -point scale and all received over 50 percent of responses earning a rating of 4 or 5. In other words, all of the priority areas evaluated are of importance or priority to the community. It is notable that "Actions to improve Vail's appeal as a well- rounded community" was also top rated last year by a large margin (33 percent) while this year it led with 26 percent of responses. This message continues to resonate. The following is a list of top rated priorities in rank order: o Actions to improve Vail's appeal as a well- rounded community • Economic vitality • Budget and capital management • Parking (based on adding the results from the three parking - related questions concerning opportunities for residents, visitors and guests and employees) o Environmental sustainability RRC Associates 6/17/2014 3 Vail Town Council's Long -Term Goals. The block of Priorities questions was followed by a statement of the Town Council's long -term goals, with the opportunity to comment. Concerning Vail as a "balanced community," some respondents indicated that this was a good goal, while others asked what this meant, or requested more metrics to measure the goal. Some provided their own definitions with mention of affordable housing, age diversity, and building a "middle class." As in past studies, the tension between a tourism orientation and the values of residents (both long -term and newcomers) was expressed by some — this theme relates to various aspects of balancing sometimes divergent needs and expectations. In general, the survey responses suggest that the Council's Long Term goals are consistent with the 11 priorities that were measured in the questions described above, but that the specifics of what these goals mean will require continued attention and refinement, particularly in light of some of the survey findings concerning communications and transparency (which will be explored later in this report). Environmental Policies and Priorities. The survey contained a large block of questions that explored various aspects of environmental policy. Note that "Environmental Sustainability" was identified as a top priority by about one in ten survey respondents (see discussion above), an indication of importance but not at the top of the list in terms of overall considerations from the community. Based on the environmental questions, the general conclusion is that there is strong support for protecting Gore Creek, both in terms of water quality and quantity, with this support extending to increased education and potentially regulations. The survey also showed relatively strong support for waste and recycling efforts, with both year -round and part -time residents indicating similar 75 percent support levels. However, the ratings of other environmental priorities showed less clear consensus. For example, restricting plastic bags had relatively lower support from part -time residents, as did the topic of climate change /reduced snowpack. But this group was particularly likely to identify 1 -70 noise as a priority. In addition to differences by resident type, there were also differences by age groups with younger residents much more attuned to environmental concerns and priorities. This finding is notable and deserves attention as the Town considers the opinions and needs of younger residents as an element of long -term planning and positioning. Retail Marijuana Sales and Clubs. The survey contained questions concerning opinions on retail marijuana sales in the Town. Overall, the majority of respondents are not in favor of retail sales (57 percent not in favor, 30 percent in favor, and 13 percent undecided) when responses are considered as a whole. There was some difference on this question between the responses from the Invitation version of the survey (28 percent support) and the Open Link version (34 percent). There were very strong differences in opinion on this question based on age, with strong support (69 percent in favor) among those respondents under 34 years. Conversely, there was only 14 percent support among those 65 and over. The survey also examined support for a recreational marijuana club where consumption of marijuana products would be permitted on the premises. This option received slightly less support overall (28 percent) than for a retail establishment. Similar to the responses on the retail establishment, young respondents were much more favorable. RRC Associates 6/17/2014 4 Among those that were in favor or uncertain about a retail business or club, the strongest support would be to locate such facilities in West Vail. Both Vail Village and Lionshead received similar levels of support to one another as a location. Once again, the survey data show differences by segments that deserve attention as the Town looks to the future. Big Ideas for Vail in the Next Three to Five Years? Another open -ended question asked community members to look three to five years into Vail's future to suggest "Big Ideas" they would like to see pursued by the Town. Respondents offered a variety of thoughtful, interesting and constructive suggestions that are best reviewed by considering the verbatim results. However, many common themes were apparent. A quantitative analysis of these comments was conducted, in which comments were grouped into topic categories and these results are graphed in the report. • The most - mentioned comments suggested changes and improvements to parking (about 15 percent of responses when tabulated). Not only did these comments encourage more parking, but they also touched upon more free parking, areas which could be utilized for skier parking, and suggestions of transportation options to reduce reliance on using a personal vehicle. Parking as a common theme was closely followed by comments which addressed 1 -70 (including construction of under /overpasses, burying 1 -70, and addressing noise issues). Events were also frequently mentioned (with specific ideas for actual events, as well as suggestions for events which may align with Vail's image). Other transportation - related topics such as a train or light rail from Vail to Denver were identified by about one in ten respondents. A similar number suggested various ideas related to a focus on the environment and sustainability. Other less common but consistent themes included: hosting the Olympics, stopping or slowing down development of the Town, renovating existing infrastructure, and improvements to the ski experience such as adding lifts. "What's Missing in Vail ?" Respondents were additionally asked what they would like to have available in Vail that is not already there. Responses ranged widely, but when evaluated the most identified ideas included: • More parking (and /or more affordable parking) • Grocery store (most often mentioned for Vail Village area with many suggestions of a natural foods store, with Natural Grocers and Whole Foods called out by name) • Pool (indoor and outdoor) • Recreation center • Affordable goods and services including housing, restaurants, shopping, and movie theater A notable aspect of the suggestions is that they were so wide - ranging. No single facility or service dominated, and while this question received over 400 open -ended responses, there were relatively few deficiencies identified. Also, the fact that few summer enhancements were called out may deserve attention — based on the opinions of survey respondents there appears to be little lacking in Vail, either in summer or winter. RRC Associates 6/17/2014 5 Events. Vail has emphasized events as a component of economic development as well as to respond to community desires for entertainment and activities. A strong majority of respondents say events create a positive experience in Vail. On the question, "In general, how would you describe the experience that events create for you and your guests ?" about 84 percent of respondents rate the experience positively, a 4 or 5 on a five -point scale, similar to 2012 (85 percent). These high ratings are expressed by both year -round and part -time residents alike. Most respondents, when asked, indicate that the Town holds "about the right number" of events (74 percent). Twelve percent indicate there are too many events while 14 percent think there are too few. When compared to community response from the 2012 survey, opinions are generally unchanged. The surveys also indicate high satisfaction for a variety of aspects of events that were evaluated: overall quality, ease of access, and bus transportation all have high satisfaction, but there is lower satisfaction with parking availability during events. The Events questions resulted in a number of open -ended comments that included both positive and negative sentiment. On the positive side, respondents appreciate the diversity and quality of events, especially in summer. Others complained about crowding, noise and specific events (including Spring Back to Vail in 2014. Note that the survey was in the field at the time Spring Back occurred). Parking. Concerns, ideas and constructive suggestions are all obtained through the sequence of parking - related questions on the survey. Parking is discussed in detail in the Ratings section of this report but it is also a recurring theme in terms of community priorities (see the discussion above), Big Ideas, and an area where quality of the visitor and resident experience is found to be lacking. A series of quantitative questions were asked with regards to parking, including whether there is enough parking in the Town of Vail. Most respondents (68 percent) said "no," there is not enough parking, with 8 percent "uncertain." Those employed in Vail but living elsewhere were particularly likely to report there is not enough parking (83 percent). Parking passes were evaluated. About three - quarters of respondents do not own such a pass or card. Satisfaction is relatively high with the pass or card products, with 67 percent of respondents who own a product saying they are "Very Satisfied " -4 or 5 —up from 58 percent in 2012. Other parking ratings showed very positive satisfaction with "Free after 3:00" and "Two hour free" parking programs (a new question this year); 94 and 88 percent of respondents provided a rating of 4 or 5, respectively. Various aspects of parking operations received high ratings (booth attendant courtesy, structure cleanliness over 60 to 80 percent respectively). However, fees /pricing structure continue to receive low satisfaction ratings (only 34 percent provided a rating of 4 or 5, while 39 percent provided a rating of 1 or 2). Frontage Road improvements for safety and convenience (paving, shoulder widening, sidewalks, bus stop) —a new category this year— received a 69 percent high satisfaction rating. RRC Associates 6/17/2014 6 Ratings of Departments As with past surveys, Town departments were rated across a number of different measures (questions). In general, results were very positive with high levels of satisfaction and notable areas of improvement across all departments. The overall satisfaction levels with Town services and programs are high and continue to improve —a very positive finding from the 2014 version of the Community Survey. RRC Associates 6/17/2014 7 DEMOGRAPHIC PROFILE OF RESPONDENTS The survey contained a number of demographic questions, the results of which are used to understand input from respondents. Unless otherwise noted, the narrative description of results will focus on the combined responses from the Invitation and Open Link respondents. Overall, community response to the 2014 Survey is representative of a wide range of views — younger and older community members, families with children at home and those without, renters and owners, and more recent as well as longstanding members of the community (including year -round and part -time residents). Respondent Profile. More than half of all respondents identified themselves as year -round residents, living in Vail 11 or more months out of the year (55 percent). An additional 37 percent of respondents are part -time residents, followed by 8 percent of respondents who live elsewhere (mostly made up of those that work in town but live down - valley). While full -time and part -time residents have the most prominent representation within the survey results, feedback from those who work in Vail, or receive their mail there, rounds out the perspective of the town experience. Table 1 Resident Profile Which of the following best describes you? Total All Sources Survey Version Invitation Link Open Link Year -round resident (11+ months /year) 55% 52% 60% Part -time resident 37% 44% 23% Employed in the town of Vail but don't live there 5% 2% 11% Get mail in the town but don't live or work there 1 % 1 % 2% Non - resident owner of business /commercial property 2% 1 % 3% n= 646 441 205 Employment Status. Most respondents work 8 months or more a year in the Vail Valley (45 percent). An additional 21 percent are currently employed outside of the local area, closely followed by 19 percent who are retired. Five percent of respondents work 7 months or fewer in the Vail Valley, 3 percent are homemakers, and 7 percent identified their employment status as "other." There were some differences in employment profile between Invitation and Open Link respondents as summarized below. Table 2 Emolovment Status Which of the following best describes your employment status? Total All Sources Survey Version Invitation Link Open Link p Work 8 months or more a year in the local area (Vail Valley) 45% 37% 62% Work 7 or fewer months a year in the local area (Vail Valley) 5% 6% 4% Currently employed outside of the local area 21% 25% 12% Retired 19% 20% 15% Unemployed and/or looking for work 0% 1 % 0% Homemaker 3% 3% 2% Other 7% 8% 5% n = 648 442 206 RRC Associates 6/17/2014 8 Location of Residence in the Town of Vail. Nearly a third of all respondents live in East Vail (30 percent). The next most reported locations of residence include Potato Patch, Sandstone (12 percent), West Vail (11 percent), Intermountain (9 percent), and Vail Village (9 percent). Table 3 Location of Residence If your residence is either year -round or seasonal within the Town of Vail, where? Total All Sources Survey Version Invitation Link 0 en p Link East Vail 30% 31% 29% Potato Patch, Sandstone 12% 13% 7% West Vail (north of 170) 11% 12% 7% Intermountain 9% 8% 110 Vail Village 9% 7% 13% Buffehr Creek, Lionsridge, the Valley 7% 6% 11% Matterhorn, Glen Lyon 6% 6% 7% Booth Falls and Bald Mountain Road areas 4% 4% 2% Golf Course 3% 4% 2% Lionshead 3% 3% 5% Other 3% 3% 4% Vail Commons /Safeway area 2% 2% 2% Booth Creek /Aspen Lane 1 % 1 % 0% Not a resident of the town of Vail 0% 1 % 0% n = 479 388 91 Own or Rent. A majority of respondents own their residence (83 percent), rather than renting (17 percent). Ninety -seven percent of part -time residents own their residence, while 75 percent of year - round residents own their homes. Length of Time in Vail. Overall, most respondents have lived or owned property in Vail for a number of years. About 25 percent have lived in town for 6 to 15 years and 49 percent have lived in town for at least 15 years. Seven percent are new to Vail, having lived in town for less than a year, and 19 percent have lived in Vail for 1 to 5 years. RRC Associates 6/17/2014 9 Table 4 Own or Rent and Lenath of Time in Vail Business Ownership. Approximately 14 percent of respondents own or operate a business within the Town of Vail. Voter Registration. The sample is split almost evenly relative to whether the respondent is a registered voter in Vail. Forty -six percent of respondents are registered to vote and 56 percent are not. Table 5 Business Ownership and Voter Registration Total All Sources Survey Version Invitation Link Open Link Do you own or rent your residence? Own 83% 87% 73% Rent 170% 12% 26% Other 1 /0 1 % 0% n = 641 437 204 How long have you lived within the Town of Vail (or owned property if a non - resident) ? Less than 1 year 6% 7% 5% 1 -5 years 16% 19% 9% 6 -15 years 22% 23% 21% More than 15 years 44% 49% 35% Not applicable 12% 3% 31% n = 642 439 203 Business Ownership. Approximately 14 percent of respondents own or operate a business within the Town of Vail. Voter Registration. The sample is split almost evenly relative to whether the respondent is a registered voter in Vail. Forty -six percent of respondents are registered to vote and 56 percent are not. Table 5 Business Ownership and Voter Registration Household Profile. There was relatively even distribution of household types among respondents. The highest share of respondents are empty- nesters with children no longer living at home (31 percent), closely followed by couples without children (26 percent). Near equal shares of respondents are either singles without children (22 percent) or households with children at home (21 percent). Gender. There was near equal response among males and females (51 and 49 percent, respectively). Age of Respondent. The average age of all respondents is 54.3. Approximately 12 percent of respondents are under age 35, 62 percent between the ages of 35 and 64, and 25 percent aged 65 or older. RRC Associates 6/17/2014 10 Total All Sources Survey Version Invitation Link Open Link (IF RESIDENT) Do you own or operate a business within the Town of Vail? Yes 14% 14% 13% No 86% 86% 87% n = 502 366 136 Are you a registered voter in Vail? Yes 46% 52% 33% No 54% 48% 67% n = 631 436 195 Household Profile. There was relatively even distribution of household types among respondents. The highest share of respondents are empty- nesters with children no longer living at home (31 percent), closely followed by couples without children (26 percent). Near equal shares of respondents are either singles without children (22 percent) or households with children at home (21 percent). Gender. There was near equal response among males and females (51 and 49 percent, respectively). Age of Respondent. The average age of all respondents is 54.3. Approximately 12 percent of respondents are under age 35, 62 percent between the ages of 35 and 64, and 25 percent aged 65 or older. RRC Associates 6/17/2014 10 Table 6 Household Profile, Gender, and Age Note that an important purpose of the demographic questions summarized in the preceding section is to provide a means to segment (or "crosstabulate ") responses to other survey questions, including those presented below. Tables that break survey responses down by age, gender, household makeup, length of time living in Vail, and voter registration have been presented to the Town under separate cover. They provide a means of exploring opinions in greater detail than simply looking at the total responses to a particular question. RRC Associates 6/17/2014 11 Total All Sources Survey Version Invitation Link Open Link Which ie these ories categ best describes your household status? Single, no children 22% 20% 25% Couple, no children 26% 27% 23% Household with children living at home 21% 20% 23% Empty-nester, children no longer at home 9 31% 32% 29% n = 640 437 203 Are you: Male 51% 53% 47% Female 49% 47% 53% n = 634 432 202 Age of Respondent 18 -24 1% 1% 1% 25-34 12% 9% 17% 35 -44 14% 12% 18% 45-54 19% 19% 19% 55-64 29% 32% 23% 65-74 19% 20% 18% 75 or older 6% 7% 3% Average 54.3 55.7 51.2 n = 617 422 195 Note that an important purpose of the demographic questions summarized in the preceding section is to provide a means to segment (or "crosstabulate ") responses to other survey questions, including those presented below. Tables that break survey responses down by age, gender, household makeup, length of time living in Vail, and voter registration have been presented to the Town under separate cover. They provide a means of exploring opinions in greater detail than simply looking at the total responses to a particular question. RRC Associates 6/17/2014 11 EVALUATION OF TOPICS OF POLICY AND BROAD COMMUNITY INTEREST Community Priorities Respondents were asked to evaluate eleven priority topics based on a scale of 1 to 5 with 1 being "not a priority" and 5 a "high priority." This question is similar but not identical to survey questions from both 2012 and 2010. The general conclusion is that priorities identified in the past remain top priorities in 2014. All of the topics or categories that were evaluated receive ratings above 3 on the five -point scale and all received over 50 percent of responses earning a rating of 4 or 5 (see Figures 1 and 2). The averaged results are compared below, where applicable. Table 7 Priorities for Town Focus 2014 2012 2010 Budget & capital management 4.5 4.4 4.4 Transportation needs 4.4 4.2 4.1 Actions to improve Vail as a well- rounded community 4.3 4.2 4.0 Economic vitality 4.3 4.3 4.4 Guest relations and customer service 4.1 4.1 4.3 Environmental sustainability 4.0 3.8 3.5 Parking opportunities for visitors and guests 3.9 Not Asked Not Asked Parking opportunities for residents 3.8 Not Asked Not Asked Parking opportunities for employees 3.7 Not Asked Not Asked Focus on housing for middle income workers 3.6 3.5 Not Asked Focus on housing for service workers 3.6 3.5 Not Asked Parking Not Asked 4.0 4.5 This year, respondents rated most of the areas as a higher priority than they had in 2012 or 2010. Economic vitality and guest relations are the only areas which have slightly lessened in priority since 2010, but remain identical to 2012. This year, parking was broken out into three distinct categories. Each of the categories received lower average satisfaction ratings than parking did in general in 2012 (4.0) or 2010 (4.5). This year, parking was probed in greater detail than in the past in order to identify which segment of users should receive most attention. Parking opportunities for visitors and guests earned the highest average priority rating among the three parking categories, although the needs of residents and employees are closely identified as priorities. Open -ended comments continue to express significant concerns about parking needs in Vail, especially during peak times. As explored in the graph below, all areas were considered of significant priority. Budget and capital management had 90 percent of respondents providing a rating of 4 or 5 - "High Priority." Transportation needs (87 percent), economic vitality (82 percent), and actions to improve Vail's appeal as a well- rounded community were also perceived as high priority issues. Meanwhile, focus on housing RRC Associates 6/17/2014 12 for middle- income workers (55 percent) and service workers (57 percent) received slightly lower ratings of importance among all respondents, but with over 55 percent rating housing as a priority. Figure 1. Level of Priority Ratings for Community Issues Percent 4 & 5 (High Priority) vs. 1 & 2 (Low Priority) Budget and capital management 90% 1% Transportation needs 87% 2% Economic vitality 82% 3% Actions to improve Vail's appeal as a 80% well- rounded community 6% Guest relations and customer service 73% 6% Environmental sustainability 69% 11% Parking opportunities for visitors and 68% guests 10% Parking opportunities for residents 62% 16% Parking opportunities for employees 61% 14% Focus on housing for service workers 57% 16% Percent responding "4" or Focus on housing for middle income 55% Percent responding "1" or "2" workers in vital support roles 18% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 13 Figure 2. Level of Priority Ratings for Community Issues Percent 4 & 5 (High Priority) Budget and capital management 90% 86% 86% Transportation needs 87% 80% 0 75% 45% Economic vitality 82% 85% 87% Actions to improve Vail's appeal as a 80 °0 71 /o well- rounded community o 80% Guest relations and customer service 73% 77% 80% Environmental sustainability 69% 65% 51% 82% Parking opportunities for visitors and 68% guests Parking opportunities for residents 62% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding In a follow -up question, respondents were asked about the "one area from the list that is your highest priority." The most identified priorities were: • "Actions to improve Vail's appeal as a well- rounded community (a great place to live, work and play)," identified by 26 percent of respondents. This was a full 9 percentage points more than the next most identified category and is similar to 2012 when it received 33 percent of the responses for the top rating. Clearly, this message continues to resonate with the Vail community. • Next most identified were two economic issues, "Economic vitality" and "Budget and capital management," at 17 percent each. • Questions about parking were asked in a new format this year. Specifically, the priorities for parking were broken into three groups: parking opportunities for residents, for visitors and guests, and for RRC Associates 6/17/2014 14 2014 Parking opportunities for employees 61 02012 02010 2007 Focus on housing for service workers 55 /o a57% 2005 55% 65% Focus on housing for middle income 5 °o workers in vital support roles 54 o 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding In a follow -up question, respondents were asked about the "one area from the list that is your highest priority." The most identified priorities were: • "Actions to improve Vail's appeal as a well- rounded community (a great place to live, work and play)," identified by 26 percent of respondents. This was a full 9 percentage points more than the next most identified category and is similar to 2012 when it received 33 percent of the responses for the top rating. Clearly, this message continues to resonate with the Vail community. • Next most identified were two economic issues, "Economic vitality" and "Budget and capital management," at 17 percent each. • Questions about parking were asked in a new format this year. Specifically, the priorities for parking were broken into three groups: parking opportunities for residents, for visitors and guests, and for RRC Associates 6/17/2014 14 employees. When taken together, these three categories become the fourth most identified overall priority for the Town. When this question is assessed by resident type, results show that the top three priorities are the same regardless of whether the respondent is a year -round resident or a part -time resident. However, year - round residents do seem to place slightly more emphasis on environmental sustainability (10 percent) and focus on housing for middle income workers (11 percent) than do part -time residents. Those who are employed in the town but don't live there put more emphasis on environmental sustainability (17 percent) than other resident types. A Note on How to Read These Tables: Tables like the one below are used throughout this report. They present a summary of survey results from two groups of respondents: By version of the survey that was used, and by whether they are year- round, part -time, residents, etc. For this question, results are broken out by survey version and age cohort. The first column summarizes responses from all participants summed together. Then, each subsequent column represents responses from a particular segment or subgroup of participants. Each column sums to 100 percent. Table 8 Top Priorities by Resident Type RRC Associates 6/17/2014 15 Survey Version Which of the following best describes y ou? Year- round Employed Get mail in Non - resident What one area from the list below is your highest Total All Invitation Open resident Part- in the town the town owner of priority? Sources Link Link (11+ time of Vail but but don't business) months) resident don't live live or commercial there work there property ear Actions to improve Vail's appeal as a well- rounded community 26% 26% 28% 25% 29% 7% 33% 46% Economic vitality (investing in facilities, services ) 17% 20% 12% 14% 21% 28% 56% 15% Budget and capital management (keeping Vail fiscally health 17% 18% 14% 16% 20% 10% 11% 15% Environmental sustainability (waste and energy conservation ) 9% 8% 9% 10% 5% 17% 0% 8% Focus on housing for middle income workers) 7% 5% 9% 11% 2% 7% 0% 0% Parking opportunities for residents 7% 7% 8% 8% 5% 3% 0% 0% Transportation needs (bus service - local and regional) 6% 5% 8% 5% 5% 10% 0% 8% Parking opportunities for visitors and guests 4% 3% 6% 5% 5% 7% 0% 0% Guest relations and customer service 3% 3% 2% 2% 4% 7% 0% 0% Focus on housing for service workers 2% 2% 2% 2% 3% 3% 0% 0% Parking opportunities for employees 2% 2% 3% 3% 1% 0% 0% 8% n = 699 460 239 342 239 29 9 13 RRC Associates 6/17/2014 15 Top priorities differed by age cohorts, as shown in Table 9 below. Those under age 35 were most likely to identify "focus on housing for middle income workers" as the top priority (27 percent). These respondents were also the most likely of all the age cohorts to indicate that "environmental sustainability" was one of the top priorities (15 percent). Respondents age 65 or older were the most likely of all the age cohorts to value budget and capital management (23 percent). Table 9 Toa Priorities by Aae What one area is your highest priority? Total All Sources Survey Version Age of Respondent Invitation Link Open Link Under 35 35 to 54 55 to 64 65 and older Actions to improve Vail's appeal as a well- rounded community 26% 26% 28% 15% 24% 28 % 34% Economic vitality 17% 20% 12% 16% 22% 20% 11% Budget and capital management 17% 18% 14% 5% 16% 18% 23% Environmental sustainability 9% 8% 9% 15% 10% 6% 5% Focus on housing for middle income workers 7% 5% 9% 27% 7% 4% 1 % Parking opportunities for residents 7% 7% 8% 7% 6% 4% 9% Transportation needs 6% 5% 8% 7% 2% 8% 6% Parking opportunities for visitors and guests 4% 3% 6% 3% 4% 6% 5% Guest relations and customer service 3% 3% 2% 1% 1% 3% 5% Focus on housing for service workers 2% 2% 2% 3% 4% 2% 1 % Parking opportunities for employees 2% 2% 3% 3% 4% 2% 1 % n = 699 460 239 75 201 179 149 Comments on Town of Vail's Long -Term Goals A new question this year provided respondents with the following prompt: The Vail Town Council's Long -Term Goals and Initiatives for 2014 through 2022 focus on these primary areas: • Improve economic vitality • Grow a balanced community • Continually elevate the quality of the experience Respondents were then asked to provide comments for the Town Council regarding these goals. Several different themes emerged within the comments provided, which will be explored below. For a complete list of comments click here: (VIEW COMMENTS). Examples: • Good goals. We need to figure out what the next generation of visitor /guest is looking for and how to attract that market. • Keep focused on published and established goals, don't get side tracked. RRC Associates 6/17/2014 16 • Make a special effort to reach out to the community with your plans. Do not expect the Tuesday night meetings to be the connection to the public. • Re: Town Council, their job is not easy and 1 admire the folks who have requested to be on the Town Council. Not something I could do, so thank you everybody. • Talk to the residents, create round table discussions over a cup of coffee, hear what people need — don't just assume based upon an expensive consulting report. • The items listed are too general to comment on. • These are excellent goals for the town to pursue. • These are very vague goals. Without specific metrics it is impossible to make meaningful comments. This is a bunch of nice speak, but is without any content. • You've got your work cut out for you! There were numerous comments on the goal of "growing a balanced community" as well as the priority of "improving Vail's appeal as a well- rounded community." While some respondents asked for more specifics about what is meant by a "balanced" or "well- rounded community," many others offered interpretations of their own. Themes included affordability, families, sense of community, inclusion, property values and relevance, among others. Examples: • A balanced community is a nice thought, though I'm not sure possible. There is such a divide among those that can afford a home here, and those that work hard in order to live here but can't afford to buy a home. • A balanced community will mean that fair prices and updated housing will always need to be accessible to the public. • As an employee of Vail, /find it a slap in the face to buy a parking pass and not be able to use it on a Friday, Saturday and Sunday. These are high busy times for the town and employees are most important on these days and you make it the most difficult for them to find parking or have parking in a less stressful way... • For me balance is not just between tourists and residents, but also between long -term residents and newer residents. It is very hard to become integrated in Vail as a newcomer. Even organizations who say they want new volunteers do not really seem to want them. If you haven't been here 20 or 30 years, you are excluded and not really welcomed. • Hope 'Grow a balanced community' means pursuing affordable housing options for people who work in Vail. 1 would love to someday live in the town I work in to lessen my footprint on the environment. • /just feel that the people who work in community here in Vail are at a huge loss in terms of being able to afford to actually live here. Rents /housing prices are high, costs of living are extremely high so it is difficult to keep people around because they cannot afford to work and live here. • I see no value in growing a 'balanced community.' This appears to have been a goal for many years and in my opinion has never offered any value to the community. We are a resort community that should cater to the needs of our visitors. I see no reason to morph the community into something that someone thinks is 'balanced.' • 1 wish there were a swimming pool for residents. • I would love to see a more balanced community. My son will attend Red Sandstone and we have very few children in our West Vail neighborhood who will attend school with him. RRC Associates 6/17/2014 17 • /would love to seethe action for 'grown a balanced community'. Asa young family, I see so many in my shoes moving down valley and I honestly can't blame them. 1 find myself constantly defending my decision to stay in Vail and would love to see how this will actually be supported and implemented. 1 think it is important to create an inviting and supportive atmosphere for those who are working on community projects instead of an intimidating and condescending approach. We are all on the some team and trying to work toward common goals. • Indoor facility, such as the Edwards Fieldhouse. • It's time to build a middle class in Vail. • Make sure that the Council members understand what is affordable housing. It is NOT in the $500,000 range. • Most locals don't feel Vail wants a balanced community — the areas that locals live in (Matterhorn, East Vail, Intermountain) do not get serviced like the town services the second homeowner areas. We get less plowing, gravel, police protection, dog control, street cleaning. We are treated like second class citizens and that makes moving down valley more desirable. • (Part time resident:] When focusing on a 'balanced community,' please remember that people who have invested in expensive real estate in Vail want to ensure their properties retain their value over time. Don't trade Vail's positive reputation for a lesser quality just to try to create a 'balanced community.' • [Part -time resident.] Work on 1 -70 transportation /traffic. Put up sound barriers. • Please make sure that ordinary people can afford to live and work in Town of Vail. • Try to have some events that are directed towards residents like the summer picnics and Annual Town meetings at Donovan, get more of all residents to attend with a better mix. Maybe have Council personally invite unknowns to come. • Vail is losing its essence as a real town and becoming more of a resort instead. Keep the local school here and focus on keeping an economically diverse population within the city limits. • Vail once had a 'community' feel. Now it has a 'corporate' feel. Bring back the local charm with locals, not temporary employees that are underpaid and have no roots here. The local community is undervalued and you must respect the 'top soil your Big Tree is growing in'. or you will lose the magic. Stop gouging locals and guests with outrageous prices for mediocre goods and service. Thank goodness for the free concerts at Ford Park in the summer. They truly keep the local fire alive, as well as offer the guests something they can enjoy for free. • Vail will always struggle with creating a balanced community due to 'highest and best' demands for land /residential /commercial space. This is an area where partnering with entities outside the town boundaries could float all boats, so to speak. • Well rounded? Really? Thank god for Bravo or there would be nothing. It has become a snowboarders paradise where drinking and drugging is an embarrassment. We have zero for 35 -55 yr. olds who do not wish to eat $$$ or drink. On the topic of economic vitality, respondents offered a wide range of comments, including those who said the town should be careful to weigh the long -term benefits of its decisions over short -term gains. Examples: • After 'crowds' leave in 2015, how do we keep all our new facilities and amenities looking new? In Austria, I was told that most properties reinvest up to 10% of their annual revenues back into the RRC Associates 6/17/2014 18 property. As a result, the town looks brand new. We need to figure out how to manage traffic without more asphalt — most roads too wide as they are and lack character. • Assistance to locally owned businesses. • Continue to improve Vail's public facilities (i.e. Clubhouse, ice arena, etc.) • Don't let economic greed take over the charm of this town. Mountain town 'charm' is hard to come by and over - exposing this gem would do detrimental effects to this valley. • Economic stability with a balanced growth provides for future development. • Economic vitality keeps all of Eagle County supported and is the engine that drives the region. We need to do more to support the airport's growth and bring in some lower cost carriers who can offer more competitive pricing for the region. • 1 am skeptical about the economic benefits of the golf course 'improvements.' 1 think you will sink a lot of money into this project, hurt the local environment and the value of many properties, and not realize a financial gain. • Improve ideas to bring the destination traveler back. • (Part time resident:] The biggest challenge 1 see is managing Vail's popularity to maintain economic vitality without additional overcrowding. • [Part -time resident.] Bring in some affordable restaurants. • [Part -time resident.] To improve economic vitality, the TOV should not have so much red tape. • Though I believe economic vitality should be of paramount importance, it does not mean always getting the greatest economic return at the expense of some other focus area (e.g. environment). Long -term economy will be more stable by balancing many (apparently) competing needs. • West Vail Mall needs to be revamped, increasing its street appeal. • While it is important to increase tourism, it is a problem to expect a crowd in town every week of the year. • You MUST market the Vail Experience to the right people! Stop Spring Back to Vail Immediately! These disrespectful 16 to 25 year olds are destroying this town in many ways! • You must start focusing on one of our biggest problems for our guests and that is the parking issue. Forcing people to park on the Frontage Road when we have run out of room in the parking garages is outrageous for people who have gone out of their way to come to Vail. They have other choices of places to go skiing, and we make it about as difficult for them as we possibly can... Comments about guest relations and customer service were offered as a means to keep Vail competitive. Examples: • Keeping Vail competitive means giving each guest an exceptional experience. Keep up the high level of customer service and find ways to improve it. • Lower parking prices. • [Part -time resident.] Add escalators to the transportation center, at least in the up direction. • The guest is king! • Vail's representation on Apple and Google maps is in its infancy. It is difficult to determine where you are on those maps, few businesses are shown, etc ... make the picture of Vail more clear. • Would like some kind of kiosk that is updated with information about what is going on in Vail on a daily, weekly and monthly basis to keep residents and guests better informed as to what one can do RRC Associates 6/17/2014 19 while in town. In this day, should be able to do electronically and then an app for phones, (pads, etc. that also gives this. Comments offered on the topic of environmental sustainability illustrated strong opinions from respondents. Examples: • Environmental sustainability should be the highest priority and decision- making for each of the three primary areas should be filtered through the lens of environmental sustainability. If the environment fails (water quantity and quality, air pollution and climate change, forests and fire) then it will be difficult to achieve the three primary areas the Town has selected. • Growing a thoughtful environmentally viable balanced community, with all kinds of people of different economic levels is my idea of a good long term goal. • In my opinion, the Town Council should not put a lot of focus on or funding into fashionable issues like 'sustainability' and leave those pursuits up to private individuals and groups. There were also comments about role of government in general: • Bigger is not better. Building size and height need to be reevaluated.... The town too cozy with developers and allowing rules to be pushed. • Keep taxes low. • Shrink the size and scope of government. All departments. "Big" Ideas Another open -ended question asked community members to look three to five years into Vail's future to suggest "big" ideas they would like to see pursued by the Town. Respondents offered a variety of thoughtful and interesting suggestions that are best reviewed by considering the verbatim results using the link below. However, many common themes were apparent. A quantitative analysis of these comments was conducted, in which comments were grouped into topic categories. The most - mentioned comments suggested changes and improvements to parking (about 15 percent of responses when tabulated). Not only did these comments encourage more parking, but they also touched upon more free parking, areas which could be utilized for skier parking, and suggestions of transportation options to reduce reliance on using a personal vehicle. Parking as a common theme was closely followed by comments which addressed 1 -70 (including construction of under /overpasses, burying 1 -70, and addressing noise issues). Events were also frequently mentioned (with specific ideas for actual events, and more tailored event planning to align with Vail's image). Other transportation - related topics such as a train or light rail from Vail to Denver were identified by about one in ten respondents. A similar number suggested various ideas related to a focus on the environment and sustainability. Other less common but consistent themes included: hosting the Olympics, stopping or slowing down development of the Town, renovating existing infrastructure, and improvements to the ski experience such as adding lifts. A few sample comments are listed below for the more common themes that emerged. For a complete list of comments click here: (VIEW COMMENTS) RRC Associates 6/17/2014 20 Parking • 3 -5 years from now/ would like to see parking improved. This is not 'big' like the World Cup, but it will be 'big' in cost. Parking is inadequate in Vail Village and even more of a problem at the hospital. Residents need to be able to access their town and their hospital. • The parking charges are awful and they deter people from skiing there if they're not on the free bus route. 1 -70 • Aggressively pursue the idea of putting 1 -70 underground from the East Vail exit to the West Vail exit. Yes, this project would be very costly, but the value of the land over the highway should more than offset the cost, the enhancement to the appeal of the valley cannot be overestimated. France, Italy, and Switzerland have undertaken similar projects with invaluable results. • Less trash /noise from the highway. Environmental Footprint. Expanding the opportunity for the 'bike to work' crowd, easier access and less dodging through cars at roundabouts. Events • Increase economic viability by keeping and adding events that bring people into Vail. Investing in the Town's appeal to all different kinds of people, not just destination guests. • More Events like Burton US Open, Mtn games in summer. Back to having concerts weekly to get locals more involved. Transportation • Long -term transportation /traffic solution from Denver metro area. • Work with the State and Feds on innovative transportation concepts. How to get people here more efficiently and effectively. Support entrepreneurship. Make Vail more appealing to new business - streamline regs, approvals, tax incentives, etc. Environment • ECO- tourism and not just the fake kind offered by Vail Resorts. I want to see Town of Vail step up. 1'd like to see the TOV become more active in supporting the Wilderness area that surrounds the town. Eagles Nest and Holy Cross are an often time over - looked asset of what make Vail so special. • Water bottle filling stations in town, a campaign to increase the environmental awareness. RRC Associates 6/17/2014 21 Figure 3. Quantitative Analysis of Big Idea Comments Parking 1 -70 Events Transportation Environment /Sustainability Olympics - 4% Limit Development - 4% Renovations to Existing Infrastructure - 4% Ski - Related Improvements - 4% Enhance Family- Friendliness _ 3% Year -Round Destination 3% New or Different Businesses _ 3% Lower Cost of Living 3% Biking Amenities - 2% Build Evervail - 2% Housing - 2% Focus on Locals - 2% Rec Center - 2% Branding /Image - 2% More Development in West Vail - 2% Events Center . 2% 15% - 13% ■ 13% . 12% 11% 0% 5% 10% 15% 20% Percent of Comments RRC Associates 6/17/2014 22 Future Amenities and Services Respondents were additionally asked what they would like to have available in Vail that is not already there. Responses ranged widely, but when evaluated the most identified ideas included: • More parking (or more affordable parking) • Grocery store (most often mentioned for Vail Village area with most suggesting a natural foods store such as Natural Grocers or Whole Foods) • Pool (indoor and outdoor) • Recreation center • Affordable goods and services including housing, restaurants, shopping, movie theater A review of the full set of open -ended comments provides additional insights on potential future amenities and services. (VIEW COMMENTS) Recreational Marijuana A series of questions explored respondents' opinions concerning the availability of recreational marijuana in Town, starting with, "Would you be in favor of the Town of Vail permitting a recreational marijuana business in the town ?" Most respondents reported "No" (57 percent), followed by 31 percent who said they were in favor. An additional 13 percent of respondents were uncertain. Support for permitting a recreational marijuana retail business varied considerably by age. Those under age 35 were most in favor of such an effort (68 percent), compared to 29 percent of respondents age 35 to 54, 27 percent 55 to 64, and 14 percent 65 and older. Table 10 Opinions Concernina Recreational Mariivana Retail by Aae Would you be in favor of the Survey Version Age of Respondent Town of Vail permitting a Total All recreational marijuana retail � Sources Invitation Open Under 35 to 54 55 to 64 65 and business in the town? Link Link 35 older Yes 31% 29% 34% 68% 29% 27% 14% No 57% 60% 50% 24% 54% 60% 75% Uncertain 13% 11% 16% 8% 16% 14% 11% n= 713 468 245 76 201 181 156 Response patterns also differed depending on respondent type. Year -round residents showed notably more support for a recreational marijuana business (36 percent indicated "yes ") than did part -time residents (18 percent). Non - resident owners of business /commercial properties showed the greatest support for recreational marijuana (46 percent) of all the respondent types, apparently recognizing the potential economic benefits of such businesses. Differences also emerge when responses are evaluated by whether or not the respondent is a registered voter in the Town of Vail. Community members who are registered to vote are more supportive of RRC Associates 6/17/2014 23 permitting a recreational marijuana business (34 percent) than those respondents who are not registered to vote (25 percent). Table 11 Oninions Concernina Recreational Mariivana Retail by Resident Tvoe The following survey question probed support for a recreational marijuana club in town, where consumption of marijuana products on the premises is permitted. Overall, responses for this question were very similar to those for the previous question regarding a marijuana business, albeit showing slightly less support. Twenty -eight percent of all respondents were in favor, 58 percent opposed, and 13 percent were uncertain. Responses were also nearly identical to the recreational marijuana business question with regards to opinion by age cohort. Again, year -round residents (33 percent) showed twice as much support as did part -time residents (16 percent). Forty -two percent of non - resident business /commercial property owners supported a recreational marijuana club. Overall, regardless of respondent type, responses were generally in opposition of recreational marijuana clubs. Those who were in favor or uncertain were asked to indicate what commercial areas of town should be considered as locations for a marijuana retail business and a marijuana club. With regards to a business, West Vail was by far most identified (90 percent of respondents). However, 51 percent of respondents were in favor of Vail Village or Lionshead, respectively. As far as location for a marijuana club, West Vail was again most cited (77 percent). However, Lionshead (67 percent) and Vail Village (64 percent) were nearly equally favored. While West Vail was the most suggested location across the board, respondents age 34 or younger were the most likely to suggest either Vail Village (63 percent) or Lionshead (61 percent) as a location for a recreational marijuana business. Those aged 54 or younger were more likely to suggest Vail Village or Lionshead as places for a recreational marijuana club. It is instructive to evaluate the open -ended comments by age cohort for additional insight into how opinion varies by age. In general, opinion turned more negative than positive among older cohorts of community members. • 25 to 34 Although I am all for marijuana being legal, the main tourist areas (the Village & Lionshead) need to remain fairly family friendly. Having it available in West Vail gives tourists the opportunity to partake in marijuana tourism but keeps it out of the 'spotlight' of our main tourism areas. RRC Associates 6/17/2014 24 Which of the following best describes you? Would you be in favor of the Employed Get mail in Non - resident Town of Vail permitting a Year -round in the town the town owner of recreational marijuana retail resident (11+ Part-time of Vail but but don't business/ business in the town? months/ year) resident don't live live or work commercial there there property Yes 36% 18% 23% 44% 46% No 52% 69% 47% 56% 54% Uncertain 12% 14% 30% 0% 0% n= 351 240 30 9 13 The following survey question probed support for a recreational marijuana club in town, where consumption of marijuana products on the premises is permitted. Overall, responses for this question were very similar to those for the previous question regarding a marijuana business, albeit showing slightly less support. Twenty -eight percent of all respondents were in favor, 58 percent opposed, and 13 percent were uncertain. Responses were also nearly identical to the recreational marijuana business question with regards to opinion by age cohort. Again, year -round residents (33 percent) showed twice as much support as did part -time residents (16 percent). Forty -two percent of non - resident business /commercial property owners supported a recreational marijuana club. Overall, regardless of respondent type, responses were generally in opposition of recreational marijuana clubs. Those who were in favor or uncertain were asked to indicate what commercial areas of town should be considered as locations for a marijuana retail business and a marijuana club. With regards to a business, West Vail was by far most identified (90 percent of respondents). However, 51 percent of respondents were in favor of Vail Village or Lionshead, respectively. As far as location for a marijuana club, West Vail was again most cited (77 percent). However, Lionshead (67 percent) and Vail Village (64 percent) were nearly equally favored. While West Vail was the most suggested location across the board, respondents age 34 or younger were the most likely to suggest either Vail Village (63 percent) or Lionshead (61 percent) as a location for a recreational marijuana business. Those aged 54 or younger were more likely to suggest Vail Village or Lionshead as places for a recreational marijuana club. It is instructive to evaluate the open -ended comments by age cohort for additional insight into how opinion varies by age. In general, opinion turned more negative than positive among older cohorts of community members. • 25 to 34 Although I am all for marijuana being legal, the main tourist areas (the Village & Lionshead) need to remain fairly family friendly. Having it available in West Vail gives tourists the opportunity to partake in marijuana tourism but keeps it out of the 'spotlight' of our main tourism areas. RRC Associates 6/17/2014 24 • 25 to 34 1 don't personally have any interest in recreational marijuana but while working in a restaurant I've had customers ask me where they can buy it and why Vail doesn't have it. There is obviously a market for it. • 25 to 34 1 think that the recreational marijuana business is going to bring in quite a bit of revenue and guests from out of state. It seems like the Town of Vail would profit by creating a high end experience for guests that are wanting to include that in their vacation. • 25 to 34 1 think consideration of retail marijuana and /or a marijuana club would help deter Vail's reputation of being the domain of the rich white man who is afraid of change, and wouldn't cause as much trouble as people seem to think. • 35 to 44 Do you really think the recreational marijuana belongs in a place where people ski? That just goes against all logic. It is already dangerous enough on the mountain with people being sober, and too many people make bad decisions. • 35 to 44 1 support legalization of marijuana but 1 do not think it is Vail's image even though so very many people across all spectrums of the community are users. The police target bars at closing so they would target mj clubs and that is bad for business • 35 to 44 I'm fine with the legalization, but as a resort town it will be very party- oriented if recreational marijuana can be obtained in town. I'm fine with it being bought elsewhere in the county, it just requires a little more effort. • 35 to 44 This is a family resort just like Disney World, we don't need to bring that element into the town. Plenty of other towns offer these services, doesn't need to be Vail. • 35 to 44 It's a slippery slope. I think having too many overtly stoned people is a big turn off. However it does bring in tax revenues. Very hard to keep a balanced line. • 45 to 54 Absolutely no pot in Vail. That will degrade the 'safe and friendly family atmosphere'. No need for that in Vail. Adamantly against any legalized pot or facilitation of use. • 45 to 54 1 think Vail's brand image is one of its strengths, and pot outlets would diminish that. • 45 to 54 Marijuana sales will only degrade the high standards that Vail offers. Many from all over the world come here and they do so without this kind of facility. 1 would see it as a downgrade. • 45 to 54 Please keep marijuana shops and clubs out of Vail it does not meet our standards of being a family friendly community and in the long run will hurt our visitor base. If someone wants pot they can go to Eagle -Vail to get it! • 45 to 54 Recreational marijuana is one of the greatest threats to the Vail Brand. Vail doesn't need to sell drugs to compete economically or otherwise. Just say no! • 55 to 64 Allowing marijuana in Vail would be a catastrophe. The fact that Vail doesn't tolerate bad behavior and maintains a wonderfully safe atmosphere is one of the reasons visitors love it. We lovingly refer to Vail as our Disney World. • 55 to 64 Doing so sends the message the Town succumbs to the lure of easy tax dollars, follows the voices of a few, has no long term vision as to the impact on the future of the Town, its residents, visitors, and most importantly children. • 55 to 64 1 am not totally against marijuana, but the legalization move was a big mistake that Colorado will live to regret. Vail should have no part of it! • 55 to 64 1 think we should take one step at a time and ask this question maybe a year or two down the road and maybe we can answer this in a more overall experience in the community as a whole. • 55 to 64 This is an issue of safety that could endanger users, and those around them. RRC Associates 6/17/2014 25 • 65+ lust say NO to marijuana. Keep Vail an upmarket, family and professional oriented resort. • 65+ We don't need to be the 'Pot Head'ski capital of the Rockies as it will drive away families. That's what we have over Aspen... we are family orientated. That's our product, a family orientated ski area and the 'grass' will drive those families away. • 65+ Marijuana would drive away desirable visitors and attract those who spend less and whose behavior is undesirable. • 65+ Skiing and marijuana are a dangerous combination. That doesn't mean people don't ski when high, but let's not facilitate dangerous behavior. • 65+ Have you lost your minds? Why would you even go there? A review of the open -ended comments reveals a wide range of opinions concerning recreational use and sales. Overarching themes included public health and safety, enforcement, family - friendly image of Vail, the guest experience, conflict between state and federal law, voter sentiment, proactive vs. reactive leadership approach, tax income, marijuana use compared to alcohol use, where to buy or consume marijuana, and letting this type of business occur outside of Vail. (VIEW COMMENTS) The next section of the survey turned to environmental concerns with the Town of Vail. Specifically, respondents were asked their opinions concerning a variety of environmental issues. Then, respondents provided input regarding potential action for Gore Creek. Each of these sub -areas will be discussed in turn. Environmental Priorities Respondents identified the importance of a variety of environmental issues on a scale of 1 to 5, where 1 = "Not at all important" and 5= "Extremely important." The top issues identified as most important include: • Gore Creek water quality (93 percent of all respondents said this was 4 or 5, "Extremely important" • Water quantity (82 percent) • Waste and recycling (77 percent) It is also instructive to look at the percent of respondents calling environmental priorities "extremely important." By this measure, we see that 1 -70 noise and climate change /reduced snowpack are also deemed to be of high importance by a large segment of respondents. RRC Associates 6/17/2014 26 Figure 4. Response Distribution for Environmental Priorities Sorted by Percentage of "5" Ratings (Extremely Important) Gore Creek water quality 10% 1% 6% 22% Water quantity (conservation) 1 1% 02% Waste and recycling 1 -70 noise Climate change /reduced snowpack Energy use Plastic bags (restricting use) Other 71% 15% 32% 50% - 4% ■ 3% 15% 33% _ 5% _ 5% 26% 25% — 10% — 7% 21% 26% - 3% _ 6% 36' 26% _ 37% 128% 45% 18% 12% 25% 23% 22% 17% ' 1% 15% 12% 0 1 =Not at all important M2 3= Neutral ■a 0 5= Extremely important 55% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding There was some variation in responses depending on age and resident type: Relative to resident type, differences emerged for a few of the environmental topics between year - round residents, part -time residents, and those who work in Vail but live elsewhere. Year -round residents gave higher ratings of importance for restricting the use of plastic bags than did the overall sample (50 percent vs. 44 percent overall). Part -time residents felt more strongly about 1 -70 noise (75 percent vs. 63 percent overall), and were generally less concerned with plastic bags (33 percent). Among respondents who are employed in town but live elsewhere, they were much more concerned RRC Associates 6/17/2014 27 about waste and recycling (87 percent), energy use (70 percent), and plastic bags (50 percent). Overall, non - residents did not have as much concern over 1 -70 noise, and non - resident business /commercial property owners had lower shares of respondents indicating that plastic bag restrictions, energy use, and climate change /reduced snowpack were important. With regards to age, those under age 35 had above average ratings of importance for waste and recycling (89 percent), climate change /reduced snowpack (74 percent vs. 62 percent overall), and plastic bag restrictions (55 percent vs. 44 percent overall). Meanwhile, they were less likely to identify 1 -70 noise as important (53 percent vs. 63 percent overall). Respondents in the 35 to 54 age cohort also had less strong feelings about 1 -70 noise (53 percent). Those 55 to 64 and 65 and older felt very strongly, however, with 72 percent and 71 percent of respondents (respectively) noting this issue as very important. Those 65 and older meanwhile were less likely to identify waste and recycling as important (68 percent vs. 77 percent overall), as well as plastic bag restrictions (35 percent vs. 44 percent overall). RRC Associates 6/17/2014 28 RRC Associates 6/17/2014 29 Figure 5. Environmental Priority Ratings Year -Round vs. Part -Time Residents Year -round resident 2 ■ 11% °/ Part -time resident 3= Neutral%% 4 ,2 T3 %% 5= Extremely important 7701%° Water quantity (conservation) 1 =Not at all important MR, 2 M1 p%% 3= Neutral 31k4% 5= Extremely important R.% Waste and recycling 1 =Not at all important M" 6% 0 2 ■ 2 %% 3= Neutral ° 4 3 Y° b/o 5= Extremely important 1 44Ro. 1 -70 noise 1 =Not at all important 8% 0 20 % 0 3= Neutral 22% 5 0 8% 5= Extremely important 35% 46% Climate change /reduced snowpack 1 =Not at all important �ZZ /012% 2 (7d% 3= Neutral 1 3% ° 4 ERR /28% 0 5= Extremely important 30% 43% Energy use 1 =Not at all important mm�°�% 0 2 — 6% 3= Neutral 24 11.30% 4 P 5= Extremely important 6?T% 0 Plastic bags (restricting use) 1 =Not at all important -1 P /00% 2 10 %4% 3= Neutral — 20% 32% 4 1 �/o 5= Extremely important 26% io Other 1 =Not at all important 16% 23% 2 10% 5% 3= Neutral 16% 0 4 MMM"Ml 13% 0 5= Extremely important 550 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding RRC Associates 6/17/2014 29 As far as "other" environmental concerns, roughly 80 responses were provided among all respondents. The suggestions varied, with no one common theme presented. However, some suggestions included better enforcement relative to owners picking up after their dogs, solar energy usage, and control of overcrowding. Several respondents also reiterated concerns with parking. Level of Support for Gore Creek Initiatives Respondents were given the following prompt: Gore Creek is an environmental resource to the Town of Vail as well as an economic driver, but is listed as an impaired stream by the State of Colorado. Three main causes of impairment to the Gore Creek have been identified: 1) degradation of riparian area, 2) impacts of urban runoff from impervious surfaces, and 3) pollutants associated with land use activities. The Town is beginning a Gore Creek Water Quality Action Plan to address these concerns. Respondents were then asked to use a 1 to 5 scale where 1 means "Strongly oppose" and 5 means "Strongly support" to indicate their level of support for four different efforts. All four efforts received high levels of support from respondents. In order of the percent of respondents providing a rating of 4 or 5 (strongly support), the following were identified: • Increase education of water quality "best management" practices" (87 percent) • Increase storm water treatment requirements for ALL development and redevelopment projects in Vail (80 percent) • Increase stream setback regulations (77 percent) • Require low maintenance and no -mow buffers along stream banks on private property (74 percent) Following this question, respondents were able to comment on their response. (VIEW COMMENTS) Figure 6. Level of Support for Gore Creek Initiatives Percent responding "Strongly Support" (4 or 5) Increase education of water quality best management Year -round resident 86% practices such as pesticide use and landscape maintenance alternatives for homeowners, residents, Part-time resident 87% lodging managers and business owners Increase storm water treatment requirements for ALL 79% development and redevelopment projects in Vail 78% Increase stream setback regulations for private 73% development and redevelopment projects near waterways 790% Require low maintenance and no -mow buffers along 72% stream banks on private property 75% 0% 10% 20% 30% 40% 50°% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 30 RATINGS OF SATISFACTION — COUNCIL AND DEPARTMENTS State of Vail Right Direction /Wrong Track? Respondents began the survey by indicating their opinions regarding the general state of Vail. A question that has been tracked for over a decade asked, "Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track ?" This year', about 64 percent of respondents said the TOV is going in the "right direction" (compared to 70 percent in 2012) and 22 percent of respondents indicated Vail is on the "wrong track" (compared to 18 percent in 2012). While there are fewer residents indicating that Vail is going in the right direction this year, the results are still more positive than they had been in 2010 (58 percent "right direction" and 28 percent "wrong track ") and 2007 (58 percent "right direction" and 20 percent "wrong track "). Table 12 Riaht Direction or Wrona Track? Table 13 Would you say that things in the town of Vail are going in the right direction, or have they gotten off on the wrong track? Would you say 2014 2012 2010 2007 2005 Right direction 64% 70% 58% 58% 70% Wrong track 22 18 28 30 19 Don't know 14 13 14 12 10 Table 13 Would you say that things in the town of Vail are going in the right direction, or have they gotten off on the wrong track? Would you say Survey Version Which of the following best describes you? that things in the Town of Vail Year- Employed Non- are going in the Total All round in the resident right direction, Sources Invitation Open resident Part- town of the town owner of or have they Link Link (11+ time me Vail but but don't business/ gotten off on months/ resident don't live live or commercial the wrong year) there work there property track? Right direction 64% 64% 64% 60% 66% 80% 89% 77% Wrong track 22% 22% 22% 24% 22% 13% 11% 15% Don't know 14% 14% 13% 16% 12% 7% 0% 8% n = 779 487 292 348 238 30 9 13 Note that this year the language of the question was changed slightly. In 2014 it read, "Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track ?" In previous years it included the words "pretty seriously" to describe being off track — "Would you say that things in the Town of Vail are going in the right direction, or have they pretty seriously gotten off on the wrong track ?" RRC Associates 6/17/2014 31 The open -ended comments provide additional input concerning the ratings of the direction of Vail as measured this year. For a complete list of comments click here: (VIEW COMMENTS). Some of the favorable and negative comments this year are presented below. Among those that expressed the town is headed in the "right direction," respondents noted Vail's focus on both the customer and resident experience, investments in infrastructure and special events, the cleanliness and aesthetic of the Town, and community services: • 1) There's a clear focus on improving the 'customer' experience when visitors come to town. 2) older buildings are getting upgraded /replaced. • As a town we are still getting great feedback from visiting guests. And we have more events at slower times which attracts more guests as well. • Capital investments are being made, summer activities continue to improve. Challenges will include tax revenues and, of course, traffic and parking but the Town recognizes this. • Comfortable feeling in town. Services appear to be complete and current. Few closed businesses. Real Estate taxes are outstandingly low. • Economy is doing better. Golf Course Clubhouse will eventually get done. Parking situation is under control. Radical political elements have been marginalized. Timber Ridge solution is underway. • Finally this town is taking environmental initiative. For years we have been behind many resort towns around the country with our weak efforts around recycling and the environment in general. Now there is a light at the end of the tunnel, it's so exciting to see the town of Vail taking such great strides toward being an environmental leader. • For a resort town, there has been good planning in regards to development with adequate public transportation, housing, and open space (i.e. ball fields and Betty Ford Gardens). • Generally good leadership and a laser like focus on the 'guest experience' as a tourism community. • Great to live in a community with so many resources, good plowing, good streets, facilities, events and services. • l love the look, cleanliness, safety, heated streets, water features, etc. • I'm new to the area, so don't have much historical comparison, but I'm impressed with the town so far. There seems to be a good deal of awareness and discussion on the decisions that are made that will affect the town. • I've been living in Vail for 10 years and the new construction projects are finally finished. 1 think the town has definitely benefited from the development. • Seems like Vail is supporting the residents as well as the tourism industry. • The town is progressive thinking and implementing new ideas. Not all ideas will work, but it is good see the town take the initiative. • Vail is a premier ski location, vibrant town, and continues to thrive and improve. Comments differ among those that said the town is on the "wrong track." These respondents commented on the influence of Vail Resorts over the Town, the lack of attention given to second -home owners and locals, the impact of special events, loss of community character, and overdevelopment: • As a former second home owner —now full time resident —I do not feel the interests of the majority taxpayers (second homeowners -who cannot vote) are represented fairly by the town. They do not have a voice —yet they pay. More should be done to solicit their views and fairly consider them. • Becoming too big and commercialized, the town is losing its character and charm and is overrun by tourists. RRC Associates 6/17/2014 32 • /feel like Denver is the focus of events, i.e. Snow Daze, Spring Back to Vail. What do locals really have any more? • 1 know that Vail is a big tourist destination and therefore you have to cater to tourists, but I do not think enough has been put in place to help the people who actually live and work here who most likely are working class people. • I think Vail is an amazing place to live, however, I believe Vail Resorts has taken over the once charming mountain town. The Colorado Rockies should be a place where people from all backgrounds can come and enjoy their favorite outdoor activities. Vail Resorts is slowly and very noticeably changing the direction of our town into a corporate money hungry monopoly. 1 think the town needs to do more to encourage local business growth, and stop allowing a huge corporation control things. • Parking is still an issue, affordable housing hasn't increased. Construction never ends. How many times were streets in town redone ?? • The town is boring. Lower rents and bring in fun establishments with some pizzazz. It feels like a place for wealthy blue hairs. Bring back the funk before it's too late! We also miss the great race! • Too much confrontation politics, not enough openness or effort to reach consensus, too much emphasis on quantity over quality and special events. • Vail has lost that small, European village charm. It is allowing big business to take over. For example, Elways going into where the Wildflower restaurant used to be. The Tavern opening up several locations. You can go to these places in Denver. 1 want something unique to Vail. Also, the high rises have gotten out of control. • Wrong focus on golf course, poor management & planning on Ford Park and government overreach on mandatory recycling Sources of Information A section of the survey captured the methods by which respondents currently receive information from the Town of Vail and from other sources. Of the Town sources, the website is most identified, used by three - quarters of all respondents. E- services have shown significant growth over time and are now used by just under half of all respondents (47 percent), followed by 28 percent of respondents who attend or watch meetings, and 14 percent who use social media (Twitter, Facebook, etc.). When assessed by resident type or age, some differences emerge. Part -time residents are more likely to rely on E- services (53 percent) than year -round residents (45 percent). Meanwhile, a third of year - round residents attend or watch meetings compared to 19 percent of part -time residents. Use of the website or social media increases among younger age cohorts, while older residents are more reliant on E- services or meetings. Respondents also indicated the methods by which they receive information from "other" (non -town) sources. Newspaper is by far the most popular (93 percent), distantly followed by television (20 percent), radio (19 percent), social media (8 percent), and other (11 percent). Interestingly, newspaper usage is high regardless of age cohort, and by year -round as well as part -time residents, suggesting the importance of this media source in the valley. Perhaps not surprising, usage of social media is highest among those under 35 (18 percent), and decreases as age increases. RRC Associates 6/17/2014 33 Figure 7. Sources of Town and Other Information Information from Website (www.vailgov.com) the Town of Vail 71 % 70% E- services (meeting announcements, 48% agendas, news releases, newsletters, etc.) 53% 52% Attend or watch meetings (live web streams, Channel 5) TOV: Social media (Twitter, Facebook, etc.) Information from Newspaper Other Sources Television Radio Social media (Twitter, Facebook, etc.) Other Government Accountability and Outreach 20% _ 10% 3% 31% 28% 1 32% 21% 22% - 20% 21% 79% 91% ' 95% 94% 19% 11% 11% M 35 to 54 ■ 5% 0 55 to 64 ' 2% 0 65 and older 10% 13% - 13% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding The survey contained a new set of questions designed to evaluate satisfaction with accountability and outreach by the Town. The findings relative to method of receiving information, explored above, are particularly important to keep in mind as Vail considers methods of enhancing outreach and improving perceptions of transparency. The survey contained a series of three questions that asked respondents to report their satisfaction with the Town of Vail local government in terms of providing information to citizens about what the local government is doing, providing public engagement opportunities, and being collaborative in the decision- making process. Average satisfaction responses were slightly above neutral, with the local government earning a 3.7 average on both providing information to citizens and offering public engagement opportunities. As illustrated, a majority of respondents (64 percent) rate these categories a 4 or 5, with about 15 percent offering a 1 or 2 rating, indicating dissatisfaction. Respondents were slightly less satisfied with the local government's collaborative qualities, giving RRC Associates 6/17/2014 34 collaboration an average score of 3.2, with 29 percent of respondents dissatisfied. The collaborative aspect of decision - making is a relative weakness that is expressed through the survey results. Compared to many other aspects of town policy and services, these ratings suggest areas where satisfaction levels could be improved. Figure 8. Satisfaction with Local Government Information Percent responding "Very Satisfied" (4 or 5) vs. "Not at all Satisfied" (1 or 2) Providing information to citizens 63% 15% Offering public engagement 62% opportunities 14% Being collaborative in decision - making 44% Percent responding "4" or "Y process Percent responding "1" or "2" 29% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding When assessed by respondent type, we can see variation in response patterns. With regards to providing information to citizens, part -time residents (3.7) and non - resident owners of business or commercial property (3.6) were slightly less satisfied. Relative to public engagement opportunities, part -time residents were again less satisfied, providing an average rating of 3.7. Meanwhile, respondents gave similar average ratings for being collaborative in the decision - making process, regardless of residence type. Those who get mail in the town but don't live or work there gave a high average rating (4.0), but a low sample necessitates caution in the interpretation of results. Part -time residents and non - resident owners of commercial or business property gave slightly lower average ratings (3.2, respectively) than did year -round residents or employees of the town of Vail (3.3, respectively). There were also differences by respondent age, with older age cohorts giving lower average ratings. Respondents under age 35 gave the highest average ratings for providing information (3.9), offering public engagement opportunities (3.9), and being collaborative (3.5). In order to probe why these age differences might exist, results were also explored by method of receiving information. Respondent use of Town of Vail social media decreases by age cohort, from 32 percent among those age 34 or under to 3 percent of those age 65 or older. Meanwhile, those who receive information from TOV social media give the highest average ratings compared to other town media sources utilized. Clearly, Vail's utilization of newer information platforms is resonating with younger respondents, but may leave older age cohorts feeling uninformed. The survey provided opportunities for comments and there were numerous responses on the topic of transparency. Dissatisfaction with decisions surrounding the golf course clubhouse project topped the RRC Associates 6/17/2014 35 list of concerns identified by respondents. Criticisms offered by both full -time and part -time residents suggested the Town Council discounted concerns of the neighborhood and pushed the project into costly litigation. Many of the remainder of the comments expressed a similar undercurrent of dissatisfaction. There were comments that suggested the Town's public engagement efforts were disingenuous and that the majority of the decisions were being made behind closed doors. Comments offered by respondents with more favorable ratings cited neighborhood picnics, the annual community meeting and e-mail updates from the Town as positive attributes. Some additional comments include: • Big spending plans need to be advertised and public input needs to be heard. • Council seems to ignore public's concerns. • Golf course clubhouse missed the mark. • If you ask for input listen and respond. • Lawsuits are not the way to go. Work it out and learn to compromise. • Let voters decide on important issues like fate of Timber Ridge. • More outreach efforts to be inclusive of community. • Need more two -way communication. • Public hearing process for golf course didn't allow full participation by citizens who were there to speak. • Reversal of decisions has created confusion. • Town council has own agenda. • Town seems to be going through the motions on public engagement — more of a feel -good measure for citizenry where conclusions have already been reached before enough info has been gathered. A variety of specific suggestions were offered to increase two -way communications between the Town and its stakeholders. These included newsletter mailings and email updates from the town, use of surveys and discussion forums on the Town's website, more newspaper coverage of town issues, live web stream feeds of additional board and commission meetings, scheduling weekend meetings to attract participation by part -time residents and allowing for increased public comment during town meetings. Other comments and suggestions include: • Providing information in general • Email town minutes • Email /mail announcements of upcoming public engagement opportunities well in advance • Coverage of meetings on Channel 5 is well done • TOV e- blasts keep recipients informed; those who don't receive them may feel they aren't informed • Regular articles in the paper regarding meeting would be great • Announce what time a certain topic will be discussed at the open council meetings • More open forums like annual community meeting and engagement surveys and updates regarding topics of discussion and large projects • More public comment should be allowed at council meetings • Allow public comment at work sessions • Good extension of TV coverage to work sessions, need to expand to other boards RRC Associates 6/17/2014 36 • Like the community picnics to interact with council and staff • Consider weekend meetings to attract part -time residents • Acknowledge correspondence sent to TOV • Short radio and TV ads, newspaper articles, electronic displays • More appearances by town council on TV 8 • Town should use website more aggressively with open forums on issues the town is considering For a complete list of comments click here: (VIEW COMMENTS). Town Services The survey contained a number of questions designed to evaluate other services provided by the Town. In most cases the wording of these questions is identical to past surveys, permitting comparisons over time. Taken together, these ratings serve as a form of community report card. In general, the ratings of the Town services were very positive this year, somewhat in contrast to the above concerns that were expressed about communications and transparency. Ratings were generally unchanged or up slightly in most categories. As in past years, ratings were examined by year -round and part -time resident responses. Overall, the groups are similar in their ratings, but part -time residents rate most categories slightly higher than do year -round residents. RRC Associates 6/17/2014 37 Consistent with the themes that are described above, most categories of ratings were up or unchanged. In rating their satisfaction with a variety of municipal services with 5 being "very satisfied," the highest average scores were given to the following categories: Table 14 Highest -Rated Town Services "Free after 3:00" program in parking structures Courtesy and helpfulness of firefighters and fire prevention staff Response times to basic medical emergencies "Two hour free" parking Cleanliness of the pedestrian villages Dependability of bus service Overall feeling of safety and security Attention to wildfire mitigation Bus driver courtesy Cleanliness of buses Frequency of town shuttle Overall park maintenance Snow removal on roads Overall quality of service (police services) Booth attendant courtesy Cleanliness of public restrooms Crime prevention Fire safety, awareness and education programs provided Friendliness and approachability of Vail police department employees Friendliness and courteous of Public Works emolovees 2014 2012 2010 4.8 Not Asked Not Asked 4.7 4.5 4.5 4.6 4.4 4.4 4.5 Not Asked Not Asked 4.5 4.4 4.4 4.5 4.4 4.3 4.5 4.4 4.3 4.4 Not Asked Not Asked 4.4 4.3 4.1 4.4 4.3 4.1 4.4 4.4 4.2 4.4 4.3 4.3 4.4 4.5 4.3 4.3 4.1 4.6 4.2 3.9 4.2 4.2 4.1 4.0 4.2 4.0 3.9 4.2 3.7 4.0 4.2 4.1 4.2 4.2 4.2 4.1 Relatively lower rated services included: overall parking fees /pricing structure (average 2.9), building permit review (3.4), and level of crowding on buses (3.5). However, all categories earned fairly high averages this year, indicating overall satisfaction among respondents with no outstanding areas of weakness or concern. Each of the following Town departments will be explored in detail in the following section of the report: • Community Development Department • Public Works Department • Public Safety • Parking and Bus Service • Library Services RRC Associates 6/17/2014 38 Community Development The Community Development Department was reported to be used by 18 percent of respondents, down from 21 percent in 2012 and 23 percent in 2010. Year -round residents are more likely to access the services (22 percent) than part -time residents (13 percent). Among those who have used the department's services, services were most frequently accessed by walking into the office (63 percent), by telephone (51 percent), website (46 percent), and attending a meeting (32 percent). Sixteen percent of respondents were aware that the department had made changes in procedures in response to survey results and other feedback. About 5 percent of respondents have noticed chances in aspects of service delivery, and a notable 43 percent were uncertain about changes. As summarized in the graph below, the ratings of Community Development are based on that segment of the community that has used the services of the department. This year's ratings of the department are some of the strongest recorded since RRC began conducting the Community Survey. The percentage of respondents providing a rating of 4 or 5 (very satisfied) were all up from 2012, in which ratings had been down across the board. And, with the exception of knowledge /ability to answer questions, all categories earned their highest percentages this year. The ratings for building review process (51 percent of respondents providing a rating of 4 or 5) showed strong improvement, an area which has historically received lower average ratings. RRC Associates 6/17/2014 39 Figure 9. Satisfaction with Aspects of the Community Development Department Percent responding "Very Satisfied" (4 or 5) Courtesy & attitude 68% 57% 66% 55% 63% Availability of information 68% 51% 57% Knowledge /ability to answer questions 1 66% 62% 67% Timeliness of response (to telephone calls, inspections, questions /inquiries, plan review, etc.) Overall service & efficiency Building permit review & inspections 66% 50% 65% 51% 55% 41% 46% 51% 39% 47% 28% 31% 0% 10% 20% 30% 40% 50% 60% Percent Responding 02014 02012 02010 2007 2005 70% 80% 90% 100% The open -ended comments provide additional insights on the ratings. (VIEW COMMENTS) RRC Associates 6/17/2014 40 Table 15 Satisfaction with Community Development Department by Resident Type Community Development Department Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year -round resident (11+ months year) Part -time resident Employed in the Town of Vail but don't live there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 3% 1% 7% 2% 8% 0% 0% Availability 2 6% 9% 0% 7% 8% 0% 0% of information (e.g., 3 22% 24% 20% 30% 8% 33% 0% public records) 4 33% 31% 37% 28% 36% 50% 50% 5 VERY SATISFIED 36% 35% 37% 33% 40% 17% 50% Average 3.9 3.9 4.0 3.9 3.9 3.8 4.5 1 NOT AT ALL SATISFIED 4% 2% 9% 5% 4% 0% 0% 2 10% 15% 0% 12% 7% 0% 33% Overall service and 3 20% 19% 24% 23% 11% 33% 0% efficiency 4 34% 33% 35% 34% 33% 50% 33% 5 VERY SATISFIED 31% 31% 32% 25% 44% 17% 33% Average 3.8 3.8 3.8 3.6 4.1 3.8 3.7 Timeliness of 1 NOT AT ALL SATISFIED 4% 3% 6% 4% 4% 0% 0% response (to 2 13% 17% 3% 16% 8% 0% 0% telephone calls, 3 17% 18% 15% 20% 8% 33% 33% inspections, 4 35% 32% 42% 37% 32% 33% 67% questions/inquiries, plan review, etc.) 5 VERY SATISFIED 31% 30% 33% 23% 48% 1 33% 0% Average 3.8 3.7 3.9 3.6 4.1 4.0 3.7 1 NOT AT ALL SATISFIED 7% 8% 5% 9% 5% 0% 0% Building 2 18% 20% 14% 20% 21% 0% 0% permit review and 3 23% 20% 32% 25% 16% 33% 0% inspections 4 26% 33% 5% 18% 37% 33% 100% 5 VERY SATISFIED 26% 18% 45% 29% 21% 33% 0% Average 3.4 3.3 3.7 3.4 3.5 4.0 4.0 1 NOT AT ALL SATISFIED 7 % 7% 6% 8% 8% 0% 0% 2 8% 10% 3% 8% 12% 0% 0% Courtesy and 3 17% 17% 17% 23% 4% 17% 33% attitude /helpfulness 4 P8 %o 26% 34% 31% 15% 33% 33% 5 VERY SATISFIED 40% 40% 40% 31% 62% 50% 33% Average 3.9 3.8 4.0 3.7 4.1 4.3 4.0 1 NOT AT ALL SATISFIED 5% 6% 3% 4% 8% 0% 33% 2 7% 9% 3% 9% 4% 0% 0% Knowledge/ ability 3 22% 22% 21% 28% 12% 17% 0% to answer questions 4 30% 30% 27% 28% 28% 33% 33% 5 VERY SATISFIED 37% 33% 45% 30% 48% 50% 33% Average 3.9 3.8 4.1 3.7 4.0 4.3 3.3 RRC Associates 6/17/2014 41 Public Works Ratings for Public Works remained high this year, ranging from an average of 4.1 for road and street maintenance and appearance and condition of town -owned buildings, to an average of 4.5 for cleanliness of the pedestrian villages. At least 77 percent of respondents rated each Public Works service a 4 or 5 — "Very Satisfied," up from 73 percent in 2012, 71 percent in 2010, and 63 percent in 2007. Most every category earned its highest percentage of respondents providing a rating of 4 or 5 this year. Only snow removal ticked down very slightly from 90 percent in 2012 to 89 percent in 2014. Figure 10. Satisfaction with Public Works Services Percent responding "Very Satisfied" (4 or 5) Cleanliness of pedestrian villages 92% 89% 90% 84% 84% Park maintenance 90% 86% 87% 86% 90% Snow removal on roads 89% 90% r 86% 88% 85% Cleanliness of public restrooms 82% 78% 74% 66% 73% Friendliness & courtesy of public works 82% emps 79% 78% 80% 81% T.O.V. road /strett maintenance 80% 79% 75% 65% 02014 73% ■ 2012 77% Appearance & condition of Town -owned buildings 73% ■ 2010 71% 2007 63% 2005 69% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding The open -ended comments provide additional insights on the ratings. (VIEW COMMENTS) RRC Associates 6/17/2014 42 Table 16 Satisfaction with Public Works by Resident Type Public Works Services Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year -round resident (11+ months /year) Part -time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 1 % 0% 1 % 0% 1 % 4% 0% 0% 2 3% 4% 1 2% 4% 3% 1 4% 0% 0% Snow removal 3 8% 7% 9% 10% 5% 4% 11% 0% on roads 4 28% 25% 36% 27% 28% 41% 22% 45% 5 VERY SATISFIED 60% 64% 53% 60% 64% 48% 67% 55% Average 4.4 4.5 4.4 4.4 4.5 4.3 4.6 4.5 Road 1 NOT AT ALL SATISFIED 2% 1% 3% 1% 2% 4% 0% 0% and street maintenance by 2 41% 40/6 4% 5% 30/6 0% 110% 00/. the Town of 3 14% 15% 13% 15% 12% 21% 11% 17% Vail (potholes, 4 39% 39% 41% 39% 41% 43% 22% 58% sweeping, 5 VERY SATISFIED 41% 42% 39% 40% 43% 32% 56% 25% drainage, etc.) Average 4.1 4.2 4.1 4.1 4.2 4.0 4.2 4.1 1 NOT AT ALL SATISFIED 1% 0% 1% 1% 0% 4% 0% 0% 2 1% 1% 1% 2% 0% 0% 0% 0% Overall park 3 8% 7% 11% 9% 7% 18% 0% 9% maintenance 4 38% 36% 40% 38% 37% 29% 33% 73% 5 VERY SATISFIED 52% 55% 46% 51% 56% 50% 67% 18% Average 4.4 4.4 4.3 4.4 4.5 4.2 4.7 4.1 1 NOT AT ALL SATISFIED 1% 0% 1% 1% 0% 0% 0% 0% Appearance 2 4% 5% 4% 5% 3% 4% 11% 8% and condition 3 18% 17% 21% 19% 14% 30% 22% 17% of Town -owned 4 42% 41% 43% 41% 44% 44% 33% 58% buildings 5 VERY SATISFIED 35% 37% 31% 33% 39% 22% 33% 17% Average 4.1 4.1 4.0 4.0 4.2 3.9 3.9 3.8 1 NOT AT ALL SATISFIED 2% 2% 2% 1% 1% 0% 0% 0% Friendliness 2 3% 2% 4% 3% 2% 8% 0% 0% and courteous 3 14% 13% 15% 17% 11% 13% 13% 10% Public of Public Works 4 o 34/° 0 32/0 0 37/0 33% 34% 42% 25% 70% employees 5 VERY SATISFIED 48% 51% 42% 47% 51% 38% 63% 20% Average 4.2 4.3 4.1 4.2 4.3 4.1 4.5 4.1 1 NOT AT ALL SATISFIED 0% 0% 1% 0% 0% 3% 0% 0% 2 2% 1% 3% 2% 2% 0% 0% 0% Cleanliness of 3 6% 6% 6% 7% 4% 7% 0% 17% pedestrian villages 4 32% 31% 35% 33% 27% 41% 56% 58% 5 VERY SATISFIED 59% 62% 55% 58% 66% 48% 44% 25% Average 4.5 4.5 4.4 4.5 4.6 4.3 4.4 4.1 1 NOT AT ALL SATISFIED 1% 1% 3% 1% 1% 4% 0% 0% 2 2% 2% 1% 3% 1% 0% 0% 0% Cleanliness of 3 15% 14% 15% 15% 13% 17% 13% 22% public restrooms 4 39% 40% 39% 38% 42% 38% 50% 44% 5 VERY SATISFIED 43% 43% 43% 44% 44% 42% 38% 33% Average 4.2 4.2 4.2 4.2 4.3 4.1 4.3 4.1 RRC Associates 6/17/2014 43 Fire Services About 12 percent of respondents indicated that they had used fire services within the past 12 months, down slightly from 15 percent in 2012 and 2010, and from 22 percent reported in 2007. As in the past, ratings of fire services are based on the relatively small part of the community that used services. Fire services continue to be rated relatively high compared to most other departments and services provided by the Town. Response time and courtesy and helpfulness are rated especially favorably (94 and 93 percent providing a rating of 4 or 5, respectively). A new question this year asked respondents to rate attention to wildfire mitigation, to which 89 percent of respondents indicated they were satisfied. While timely plan -check and fire inspection systems and fire safety, awareness, and education programs have lower shares of highly satisfied respondents in comparison (78 and 73 percent, respectively), they are still rated quite highly and earned their highest ratings in 2014. Education programs in particular had a notable increase in satisfaction from 54 percent in 2012. The open -ended comments concerning the Fire Department are found by clicking here. (VIEW COMMENTS) Figure 11. Satisfaction with Fire Services Percent responding "Very Satisfied" (4 or 5) Response time to basic medical 94% emergencies & fires 88% 86% 85% 90% Courtesy & helpfulness of firefighters 93% 90% 92% 88% 93% Attention to wildfire mitigation 89% Timely plan -check & fire inspection 78% systems 72% 68% 02014 71% 68% 2012 Fire safety, awareness & eduction 73% 2010 programs 54% 2007 64% 2005 64% 66% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 44 Table 15 Satisfaction with Fire Services by Resident Type RRC Associates 6/17/2014 45 Survey Version Which of the following best describes you? Year- Employed Get mail in Public Safety Total All Sources Invitation Open round resident Part -time in the town of the town Link Link (11+ resident Vail but but don't months/ don't live live or year) there work there 1 NOT AT ALL SATISFIED 2% 3% 0% 3% 0% 0% 0% 2 4% 6% 0% 6% 0% 0% 0% Response times to basic medical 3 0% 0% 0% 0% 0% 0% 0% emergencies and fires 4 24% 13% 47% 22% 30% 0% 0% 5 VERY SATISFIED 69% 78% 53% 69% 70% 100% 100% Average 4.6 4.6 4.5 4.5 4.7 5.0 5.0 1 NOT AT ALL SATISFIED 0% 0% 0% 0% 0% 0% 0% 2 0% 0% 0% 0% 0% 0% 0% Attention to wildfire 3 11% 1 10% 13% 6% 14% 100% 100% mitigation 4 40% 37% 47% 46% 14% 0% 0% 5 VERY SATISFIED 49% 53% 40% 49% 71% 0% 0% Average 4.4 4.4 4.3 4.4 4.6 3.0 3.0 1 NOT AT ALL SATISFIED 1 % 0% 5% 2% 0% 0% 0% 2 1% 2% 0% 2% 1 0% 0% 0% Courtesy and helpfulness of 3 4% 1 4% 5% 6% 0% 0% 0% firefighters and fire 4 14% 11% 23% 17% 11% 0% 0% prevention staff 5 VERY SATISFIED 78% 83% 68% 72% 89% 100% 100% Average 4.7 4.7 4.5 4.6 4.9 5.0 5.0 1 NOT AT ALL SATISFIED 8% 4% 13% 10% 0% 1 0% 0% Timely plan -check 2 3% 1 4% 0% 3% 0% 0% 0% and fire inspection 3 13% 12% 13% 13% 0% 100% 0% systems on remodeled or new 4 30% 32% 27% 30% 25% 0% 0% construction 5 VERY SATISFIED 48% 48% 47% 43% 75% 0% 0% Average 4.1 4.2 3.9 3.9 4.8 3.0 0.0 1 NOT AT ALL SATISFIED 0% 1 0% 0% 0% 1 0% 0% 0% 2 2% 3% 0% 3% 0% 0% 0% Fire safety, awareness and 3 24% 27% 19% 29% 8% 100% 0% education programs 4 22% 15% 38% 24% 25% 0% 0% provided 5 VERY SATISFIED 51% 55% 1 44% 67% 0% 100% Average 4.2 4.2 4.3 t441% 4.1 77 4.6 1 3.0 1 5.0 RRC Associates 6/17/2014 45 Police Services Again, ratings were the highest recorded, with notable increases over 2012. The highest percentage of 4 and 5 ratings was given for feeling of safety and security (90 percent). Ratings were up significantly for crime prevention (80 percent this year vs. 70 percent in 2012). Visibility of police patrol also experienced a more significant increase in satisfaction from 2012 (from 64 percent to 72 percent). Open -ended comments provide some additional insight into the police ratings. (VIEW COMMENTS) Figure 12. Satisfaction with the Aspects of Police Services Percent responding "Very Satisfied" (4 or 5) Feeling of safety & security 90% 85% 87% 84% 80% Quality of service 83% 78% 78% 75% 73% Crime prevention 80% 70% 71% Friendliness & approachability of Vail 80% police dept emps 74% 75% 72% 74% Appropriate presence of police on 74% foot/vehicle patrol 72% 68% Visibility of police patrol 72% 02014 0 64 0 71% 10 2012 66 /o 0 2010 62% 2007 Managing parking and traffic control = 70% 2005 issues 64% 58% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 46 Table 16 Satisfaction with Police Services by Resident Type Police Services Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year- round resident (11+ months/ year) Part -time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 1 % 1 % 1 % 1 % 0% 4% 0% 0% 2 1% 1% 2% 2% 1% 0% 0% 0% Overall feeling 3 8% 8% 6% 8% 6% 18% 0% 9% of safety and security 4 30% 30% 30% 31% 28% 1 21% 22% 55% 5 VERY SATISFIED 60% 60% 61% 58% 65% 57% 78% 36% Average 4.5 4.5 4.5 4.4 4.6 4.3 4.8 4.3 1 NOT AT ALL SATISFIED 3% 3% 2% 4% 1 % 4% 0% 0% Appropriate 2 4% 5% 1 4% 5% 4% 4% 11% 0% presence of 3 18% 18% 19% 19% 17% 19% 22% 20% police on foot/vehicle 4 29% 30% 26% 29% 28% 22% 11% 50% patrol 5 VERY SATISFIED 46% 44% 49% 43% 50% 52% 56% 30% Average 4.1 4.1 4.2 4.0 4.2 4.1 4.1 4.1 1 NOT AT ALL SATISFIED 2% 3% 2% 2% 1% 8% 0% 0% Friendliness and 2 6% 5% 7% 8% 4% 0% 0% 13% approachability 3 12% 12% 12% 12% 11% 13% 11% 13% of Vail police 4 29% 28% 32% 32% 23% 29% 22% 63% department employees 5 VERY SATISFIED 51% 52% 48% 46% 62% 50% 67% 13% Average 4.2 4.2 4.2 4.1 4.4 4.1 4.6 3.8 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 0% 8% 0% 0% 2 4% 5% 4% 6% 3% 0% 0% 0% Overall quality 3 12% 12% 1 12% 14% 10% 1 12% 0% 13% of service 4 33% 34% 31% 33% 29% 28% 44% 63% 5 VERY SATISFIED 50% 49% 52% 47% 59% 52% 56% 25% Average 4.3 4.3 4.3 4.2 4.4 4.2 4.6 4.1 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 1% 0% 0% 0% 2 5% 6% 3% 7% 2% 4% 0% 0% Crime 3 15% 14% 17% 17% 11% 22% 0% 13% prevention 4 34% 35% 33% 31% 37% 35% 50% 88% 5 VERY SATISFIED 46% 45% 47% 45% 50% 39% 50% 0% Average 4.2 4.2 4.2 4.1 4.3 4.1 4.5 3.9 1 NOT AT ALL SATISFIED 5% 6% 4% 6% 4% 8% 0% 0% Managing 2 7% 6% 11% 9% 6% 8% 0% 0% parking and 3 18% 17% 21% 19% 17% 23% 0% 10% traffic control 4 35% 36% 32% 35% 31% 38% 33% 80% issues 5 VERY SATISFIED 35% 36% 33% 32% 41% 23% 67% 10% Average 3.9 3.9 3.8 3.8 4.0 3.6 4.7 4.0 1 NOT AT ALL SATISFIED 4% 4% 3% 5% 2% 4% 0% 0% Visibility of 2 4% 4% 4% 3% 5% 8% 11% 0% police 3 21% 21% 20% 22% 18% 15% 11% 50% foot/vehicle 4 33% 33% 34% 31% 35% 35% 33% 50% patrol 5 VERY SATISFIED 38% 38% 39% 38% 40% 38% 44% 0% Average 4.0 4.0 4.0 4.0 4.1 4.0 4.1 3.5 RRC Associates 6/17/2014 47 Parking A series of questions were asked with regards to parking, including whether there is enough parking in the Town of Vail. Most respondents (68 percent) said "no," there is not enough parking, followed by nearly a quarter of all respondents who think there is enough parking (24 percent), while 8 percent were uncertain. Those employed in Vail but living elsewhere were particularly likely to report there was not enough parking (83 percent). When asked if additional valet services would be of interest to you, your households, and visitors or guests, most respondents indicated they would not (70 percent), while 16 percent said "yes ", and 14 percent were uncertain. Relative to awareness of the Town offering residents and employees a variety of parking passes and discount parking programs, most respondents are aware (78 percent). However, a notable one in five respondents are not aware of such passes and programs. Year -round residents are particularly likely to know about these offerings (86 percent), while part -time residents are relatively less likely to know (66 percent). A large majority of those employed in Vail but who live elsewhere do know about these offerings (93 percent). In addition to awareness, respondents were asked to indicate if they own a parking pass or value card this season. Three - quarters of respondents do not own such a pass or card. Incidence of ownership is highest among those who get mail in town but do not live or work there (33 percent), followed by 29 percent of year -round residents. Among those who do own a pass or card, the value card is most common (71 percent), followed by the blue pass (12 percent), gold pass (8 percent), green pass (5 percent), and pink pass (4 percent). Pass or card product usage is relatively similar to 2012, except for a lower share of respondents using the blue pass (20 percent in 2012). Satisfaction is relatively high with the pass or card products, with 67 percent of respondents who own a product saying they are 4 or 5— "Very Satisfied " —up from 58 percent in 2012. However, survey results suggest that there is still room for improvement or refinement in the pass program with about 20 percent of respondents rating the Gold, Green and Value Pass with "1" or "2" ratings on the five -point scale. RRC Associates 6/17/2014 48 Figure 13. Satisfaction with Pass by Pass Type Blue pass 50% Gold pass 17% @ 33% Green pass 2nw- im 20% 40% Pink pass 20% r Value card 20% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100 Percent Responding 0 1 =Not at all satisfied 02 3 iP 4 0 5 =Very satisfied With regards to awareness of the free skier drop -off areas in Vail, most respondents already knew about the areas in Lionshead (92 percent) and Golden Peak (86 percent). However, considerably fewer respondents were aware of the skier drop -off area in Vail Village (68 percent). Parking ratings were somewhat mixed this year. New to the 2014 survey, respondents rated their satisfaction with the "Free after 3:00" and "Two hour free" parking programs, both of which received very high ratings of satisfaction (94 and 88 percent of respondents providing a rating of 4 or 5, respectively). Booth attendant courtesy earned its highest satisfaction rating since 2005 (78 percent), as did parking structure cleanliness (59 percent). Parking fees /pricing structure continues to receive low satisfaction ratings (only 34 percent provided a rating of 4 or 5, while 39 percent provided a rating of 1 or 2). Frontage Road improvements for safety and convenience (paving, shoulder widening, sidewalks, bus stop) was also a new category this year, receiving a 69 percent high satisfaction rating. While Frontage Road parking received complaints and suggestions (see comments), overall, it is not a major source of dissatisfaction for most. Year -round and seasonal residents express similar satisfaction for Frontage Road parking. (VIEW COMMENTS) RRC Associates 6/17/2014 49 The "Free after 3:00" program "Two hour free" parking Booth attendant courtesy Frontage Road improvements Parking structure cleanliness Figure 14. Satisfaction with Parking Percent responding "Very Satisfied" (4 or 5) 94% 78% 70% 62% 72% 77% 68% I L - 59% � 55% 46% 48% 54% Parking fees / pricing structure 34% 28% - 19% 31% 34% 0% 10% 20% 30% 40% 50% 60% Percent Responding 88% 02014 02012 02010 2007 2005 70% 80% 90% 100% RRC Associates 6/17/2014 50 Table 17 Satisfaction with Parking Services by Resident Type Satisfaction with Public Parking Services Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year- round resident (11+ months/ year) Part -time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 19% 17% 24% 20% 16% 20% 22% 18% 2 20% 20% 20% 21% 19% 13% 22% 9% Overall parking 3 27% 28% 25% 27% 28% 37% 0% 27% fees /pricing structure 4 22% 23% 19% 21% 24% 20% 33% 36% 5 VERY SATISFIED 12% 12% 11% 12% 13% 10% 22% 9% Average 2.9 2.9 2.7 2.8 3.0 2.9 3.1 3.1 1 NOT AT ALL SATISFIED 2% 2% 3% 2% 1% 10% 0% 0% 2 4% 4% 4% 4% 3% 7% 0% 10% Booth 3 16% 14% 18% 17% 12% 17% 22% 30% attendant courtesy 4 29% 30% 28% 28% 30% 34% 33% 50% 5 VERY SATISFIED 49% 51% 46% 50% 54% 31% 44% 10% Average 4.2 4.2 4.1 4.2 4.3 3.7 4.2 3.6 1 NOT AT ALL SATISFIED 4% 4% 4% 5% 4% 7% 0% 0% 2 11% 11% 12% 11% 11% 10% 11% 9% Parking 3 26% 25% 27% 25% 26% 43% 11% 36% structure cleanliness 4 33% 35% 29% 34% 32% 17% 44% 45% 5 VERY SATISFIED 26% 25% 27% 25% 28% 23% 33% 9% Average 3.6 3.6 3.6 3.6 3.7 3.4 4.0 3.5 1 NOT AT ALL SATISFIED 4% 2% 6% 5% 2% 4% 0% 0% Road 2 8% 9% 7% 8% 8% 7% 0% 0% Front improvements 3 20% 19% 23% 19% 21% 29% 22% 27% for safety and 4 38% 39% 35% 35% 40% 32% 44% 64% convenience 5 VERY SATISFIED 31% 31% 30% 33% 28% 29% 33% 9% Average 3.8 3.9 3.8 3.8 3.8 3.8 4.1 3.8 1 NOT AT ALL SATISFIED 1% 0% 1% 1% 0% 3% 0% 0% "Free 2 0% 1% 0% 1% 0% 0% 0% 0% The after 3:00" Program 3 4% 5% 4% 6% 2% 3% 11% 9% in parking 4 11% 11% 12% 9% 13% 21% 11% 27% structures 5 VERY SATISFIED 83% 83% 83% 83% 85% 72% 78% 64% Average 4.8 4.8 4.7 4.7 4.8 4.6 4.7 4.5 1 NOT AT ALL SATISFIED 3% 2% 3% 3% 1% 7% 0% 0% 2 3% 3% 3% 2% 3% 0% 13% 0% "Two Hour 3 7% 6% 9% 7% 5% 14% 25% 9% Free" parking 4 14% 14% 15% 14% 12% 21% 13% 27% 5 VERY SATISFIED 73% 75% 69% 73% 79% 59% 50% 64% Average 4.5 4.6 4.4 4.5 4.7 4.2 4.0 4.5 RRC Associates 6/17/2014 51 Bus Service Community members were asked whether their usage of Town of Vail bus service changed during peak ski times this winter. For 23 percent of respondents, their usage increased, a notable change. A majority of respondents reported no change in their level of usage (76 percent). A slim 6 percent said their usage decreased. Respondents remain largely satisfied with Town of Vail bus service, with over 86 percent of respondents rating dependability of bus service, cleanliness of buses, frequency of in -town shuttle, and bus driver courtesy a 4 or 5 — "Very Satisfied." Frequency of outlying service received a slightly lower share of respondents providing a rating of 4 or 5 (75 percent) than the other categories. However, satisfaction is the highest it has been since 2005. Crowding is a relative area of weakness with only 55 percent saying they are "very /somewhat satisfied," but up from 52 percent in 2012 and 47 percent in 2010. In general, year -round and seasonal residents express very similar satisfaction ratings. Figure 15. Satisfaction with Bus Service Percent responding "Very Satisfied" (4 or 5) Dependability of bus service 89% 85% 87% 89% 91% Cleanliness of buses 89% 86% 82% 80% 83% Frequency of in -town shuttle 87% 85% 83% 86% 87% Bus driver courtesy 86% 84% 81% 83% 86% Frequency of outlying service 75% 65% 63% 2014 65% 68% 2012 Crowding on buses 55% 02010 52% 2007 47% 50% 2005 59% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 52 As illustrated in the past, the neighborhood location of the survey respondent within Vail is closely associated with the ratings of local buses. Shown below, there is a wide spread in average ratings by neighborhood (that is, the distance between the highest and lowest points on the vertical axis). For example, crowding on the buses is not identified as a problem from respondents that live in the Lionshead area, where the ratings of satisfaction are high; the ratings are lowest, or least satisfactory, from Booth Creek and Vail Commons area residents, and there are significant differences of opinion indicated by the wide range of responses. The frequency of outlying service is rated highly by Booth Creek residents, but those who live in Buffehr Creek area are relatively less satisfied. Meanwhile, frequency of the in -town shuttle is rated high by all respondents and there is relative agreement (a narrow spread) on this question. 5 Figure 16. Satisfaction with Bus Service by Neighborhood Overall Matterhorn, Glen Lyon ■ Booth Creek/Aspen Lane ■ Potato Patch, Sandstone ■ Booth Falls and Bald Mountain Road areas ■ Vail Commons /Safeway area ■ Buffehr Creek, Lionsridge, the Valley Vail Village East Vail West Vail (north of 170) ■ Golf Course Other ■ Intermountain Lionshead 5 a • 7 • o • z 0% ll ® a - m76 4 m m o z m a> m m a 3 Dependability of bus Frequency of Bus driver courtesy Cleanliness of service in -town shuttle buses 0 The open -ended comments provide additional insights on the ratings Frequency of Crowding on buses outlying service IEW COMMENTS RRC Associates 6/17/2014 53 Table 18 Please Rate your Satisfaction with Bus Service Satisfaction with Bus Service Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year -round resident (11+ months /year) Part-time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 2% 0% 0% 0% 2 3% 2% 4% 4% 2% 4% 0% 0% Frequency of 3 9% 8% 10% 9% 9% 7% 0% 9% in -town shuttle 4 28% 29% 25% 28% 26% 43% 13% 18 % 5 VERY SATISFIED 60% 60% 61% 59% 62% 46% 88% 73% Average 4.4 4.4 4.4 4.4 4.4 4.3 4.9 4.6 1 NOT AT ALL SATISFIED 4% 3% 6% 4% 3% 4% 0% 0% 2 6% 6% 6% 5% 7% 0% 0% 17% Frequency of 3 15% 14% 17% 17% 13% 8% 20% 17% outlying service 4 28% 31% 22% 28% 29% 38% 0% 17% 5 VERY SATISFIED 47% 46% 49% 46% 47% 50% 80% 50% Average 4.1 4.1 4.0 4.1 4.1 4.3 4.6 4.0 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 1% 4% 0% 0% 2 3% 2% 4% 2% 2% 0% 13% 0% Bus driver 3 11% 10% 12% 11% 10% 11% 0% 27% Courtesy 4 27% 27% 28% 29% 25% 39% 25% 9% 5 VERY SATISFIED 58% 60% 55% 57% 63% 46% 63% 64% Average 4.4 4.4 4.3 4.4 4.5 4.3 4.4 4.4 1 NOT AT ALL SATISFIED 1 % 0% 2% 1 % 1 % 0% 0% 0% 2 2% 1 % 4% 2% 1 % 3% 0% 0 % Dependability 3 9% 7% 12% 9% 8% 7% 0% 9% of bus service 4 27% 27% 26% 27% 25% 34% 13% 18% 5 VERY SATISFIED 62% 65% 57% 60% 66% 55% 88% 73% Average 4.5 4.5 4.3 4.4 4.5 4.4 4.9 4.6 1 NOT AT ALL SATISFIED 0 % 0% 1% 0% 0% 0% 0% 0% 2 1% 1% 3% 2% 1% 0% 0% 0% Cleanliness of 3 10% 9% 12% 11% 8% 7% 0% 27% buses 4 31% 32% 31% 31% 28% 52% 38% 9% 5 VERY SATISFIED 57% 59% 54% 56% 63% 41% 63% 64% Average 4.4 4.5 4.4 4.4 4.5 4.3 4.6 4.4 1 NOT AT ALL SATISFIED 7% 7% 6% 8% 7% 4% 0% 0% 2 14% 14% 13% 12% 17% 0% 0% 20 % Level of 3 24% 23% 27% 22% 27% 25% 13% 20% crowding on buses 4 32% 32% 33% 33% 28% 54% 50% 20% 5 VERY SATISFIED 23% 24% 21% 25% 21% 18% 38% 40% Average 3.5 3.5 3.5 3.6 3.4 3.8 4.3 3.8 RRC Associates 6/17/2014 54 Library Services Fifty -seven percent of respondents own a library card, down from 63 percent in 2012. Differences are evident in card - holding among year -round residents (67 percent) and part -time residents (46 percent). There are also differences among age cohorts. Sixty -eight percent of those aged 65 or older have a library card, compared to 55 percent of respondents under age 35. About a quarter of respondents access the library remotely as well as in person. Overall, respondents report using the library 3.2 times per month. Again, frequency of use is higher among year -round residents (3.5) than among part -time residents (2.9) While most respondents report that it is the "materials (including books, magazines, audio CD's and DVD's)" that bring them to the library (86 percent), the friendly staff (31 percent) and quiet place to read (28 percent) are also driving factors. Older residents are more motivated to frequent the library because of friendly staff (41 percent). Those under age 35 are more likely to visit to have a quiet place to read (34 percent) or to use the computer (26 percent). Twenty -one percent of respondents have used the new library website. Most respondents do not know there is an active Friends of the Library Group (63 percent). The overall satisfaction with the library is quite high, earning an average rating of 4.6, with 92 percent of respondents providing a rating of 4 or 5 — "Very Satisfied." (VIEW COMMENTS) Events Respondents were provided with the following prompt: Vail has developed a wide variety of events in all seasons that have become part of our community culture. Our events now include concerts, festivals, athletic events and other activities. A strong majority of respondents say events create a positive experience in Vail. On the question, "In general, how would you describe the experience that events create for you and your guests ?" about 84 percent of respondents rate the experience positively, a 4 or 5 on a five -point scale, similar to 2012 (85 percent). Positivity is high among both year -round and part -time residents. There are some differences among age cohorts, with percentages of 4 or 5 slightly declining as age increases (from 93 percent for those under 35 to 76 percent for those 65 and older). Most respondents, when asked, indicate that the Town holds "about the right number" of events (74 percent). Twelve percent indicate there are too many events while 14 percent think there are too few. Year -round residents are slightly more likely to say there are too many events (14 percent vs. 10 percent part- time). Older residents are also more likely to report there are too many events (19 percent of those aged 65 and older vs. 3 percent 34 and under). When compared to community response from the 2012 survey, we see that opinions are generally similar, with a majority of respondents indicating there are about the right number of events. However, this year slightly elevated shares of respondents indicated there were both "too few" and "too many" RRC Associates 6/17/2014 55 events. Results indicate somewhat split opinion concerning the number of events held in Vail among segments of respondents. Figure 17. Opinions Regarding Quantity of Events About the 74% right number Too few 14% events 12% Too many 12% events _ 8% 0% 10% 20% 30% 40% 50% 60% Percent Responding - 81% 102014 02012 70% 80% 90% 100% As shown in the graph to follow, satisfaction is generally quite high, both among year -round and part - time residents with regards to aspects of town -wide events. The overall quality, ease of access, and bus transportation all have high satisfaction. Where satisfaction seems to decline, however, is with regards to parking availability during special events. RRC Associates 6/17/2014 56 Ease of access to event venues Frontage Road express bus to transport event -goers Figure 18. Satisfaction with Event: 1 =Not at all 3% satisfied 4% 2 - 9% 5% 3 4 5 =Very satisfied 1 =Not at all _ 4% satisfied 3% 2 _ 5% 6% 3 4 5 =Very satisfied 21% 16% 18% 16% 35% 40% 32% 36% 29% 35% - 44% 40% Parking availability during special 1 =Not at all — 14% events satisfied 10% 2 18% 21% 3 27% 29% 4 24% 0 Year -round resident 26% Part-time resident 5 =Very satisfied 17% 15% The overall quality of events in Vail 1 =Not at all 02% satisfied 0% 2 _ 5% 2% 3 15% 14% 4 5 =Very satisfied 0% 10% 39% 39% 39% 44% 20% 30% 40% 50% Percent Responding 60% The survey provided a space for community members to offer additional comments regarding events. Generally, the supportive comments outweighed the negative comments, with many also expressing mixed sentiments. There were some differences in sentiment depending on whether the respondent lived in town year -round or part -time as well as by age cohort. (VIEW COMMENTS) Relative to negative comments, year -round residents were more likely to express that events occur too frequently. Younger age cohorts were often concerned about the family - friendly atmosphere of events, while older age cohorts were concerned about the type of visitor being attracted to visiting Vail as a result of the events taking place. RRC Associates 6/17/2014 57 • part -time 35 to 44 While 1 am all for the events, in the winter there seems to be an event every week! Is that really necessary? I understand having the events in the summer to attract more tourists, but people are coming to Vail to ski in the winter regardless of the events. • part -time 45 to 54 We come out because we love the town, and the mountain. We happened were out this year during the Burton Open because that's when our kids were off of school. While 1 guess it was kind of cool to see bits and pieces, 1 would have to say the crowds overall took AWAY from our experience in VAIL, i.e. couldn't get reservations at favorite restaurants. Longer than usual lift lines... town was crazy crowded at night time, etc. • part -time 55 to 64 They're nothing but excuses for younger people to get drunk in public. • part -time 65 to 74 The massive concerts at Checkpoint Charlie and Solaris are a negative. These events turn a lovely summer evening in the mountains into a fairgrounds midway sideshow. Concerts and dance @ Ford Amphitheater epitomize the type of event for which Vail should be known. • part -time 75+ Too many concerts that have negative consequences. • year -round 25 to 34 Trying to avoid them as most of them are not friendly for families with small children. • year -round 35 to 44 Some events (concerts) are not kids friendly. 1 have 2 and 5 year old. • year -round 45 to 54 As 1 have commented, I think there is a certain amount of 'event fatigue'. There's always another one coming the following week. This is taxing on the workers as well as the infrastructure. I think, rather than focusing on lots of events, the Town should focus on just a few, high(er)- quality ones. I think many of the events have also grown to a point that they've lost whatever intimacy they might have had. • year -round 55 to 64 The most recent Spring Back To Vail Concert with STS9 ?? Not the type of visitor we should see in Vail. • year -round 65 to 74 Need to further assess the types of events that come to Vail. 1 know we get a lot of people for some of them, but really do they spend money in any of our shops and restaurants, and do they bring in the amount of money it costs the Town to put them on? • year -round 75+ Watch out for some of the rock concerts! Trouble!! Relative to positive sentiment, comments were offered nearly equally by year -round and part -time residents. Older respondents were particularly likely to express their enjoyment of the Bravo concerts. Younger respondents commented on how they increased the quality of life in Vail. • part -time 35 to 44 The events are great. That's why 1 purchased a property in Vail. I do mean this for year round events. Summer is one of my favorite times to visit. • part -time 45 to 54 So happy to see recycling at events. • part -time 55 to 64 1 think the town does a great job with events and attract a crowd I am comfortable to be in, 1 always feel safe and that the crowd is in control at Vail events. • part -time 65 to 74 Thank you! 40 years coming here have seen many, many positive changes!! • part -time 75+ 1 have become an avid subscriber to Bravo music concerts in the summer. RRC Associates 6/17/2014 58 Those who offered mixed response were supportive of events in general, but concerned about crowding, noise, or specific event offerings. • part -time 65 to 74 The noise and traffic congestion is sometimes a problem, but manageable for the current number of events. • year -round 25 to 34 1 love the free events but crowds are ridiculous. Catch 22. Keep crowds down by charging high fees, only out of town rich people. Keep offering fun free shows, it'll be packed. • year -round 45 to 54 It varies widely by event. Some of them are net benefits all the time (Burton Championships, World Cup skiing). Some are niche events, but if they are in true 'slow seasons,' that is harmless and might grow into something great (i.e. Teva games). Some disrupt paying visitor experience for no discernible upside (Spring Back to Vail). 1 am bone tired of second rate music amplified to the point that you must leave the neighborhood to avoid it, I think many people are. Also, 20 pop up tents and a beer vendor is not 'a special event;' it is a lazy and duplicative use of our streets - something more should be required to get a permit, something actually special. • year -round 65 to 74 Some are excellent: Bravo and Farmers Market. Some are negative: Burton Championships, concerts aimed at under 30s. RRC Associates 6/17/2014 59 Also, I support the jazz and dance performances. The Mardi Gras and Fourth of July events are a must. I enjoy the athletic events including winter sports and biking. • year -round 25 to 34 Great number of events that appeal to a variety of seasonal visitors and locals alike. • year -round 35 to 44 1 think town events are important for our success and hope we will continue to have more to keep thing going during the summer. • year -round 45 to 54 1 love to attend and participate in just about all the events in Vail. It also creates opportunity for my friends and family to visit. • year -round 55 to 64 Vail creates a very welcoming atmosphere at the events -- e.g. Taste of Vail, the weekly summer fairs. The setup is convenient, easy to access, very clean, and well publicized. • year -round 65 to 74 Would like some more for our shoulder seasons both for residents, guests that come and 2nd homeowners. Those who offered mixed response were supportive of events in general, but concerned about crowding, noise, or specific event offerings. • part -time 65 to 74 The noise and traffic congestion is sometimes a problem, but manageable for the current number of events. • year -round 25 to 34 1 love the free events but crowds are ridiculous. Catch 22. Keep crowds down by charging high fees, only out of town rich people. Keep offering fun free shows, it'll be packed. • year -round 45 to 54 It varies widely by event. Some of them are net benefits all the time (Burton Championships, World Cup skiing). Some are niche events, but if they are in true 'slow seasons,' that is harmless and might grow into something great (i.e. Teva games). Some disrupt paying visitor experience for no discernible upside (Spring Back to Vail). 1 am bone tired of second rate music amplified to the point that you must leave the neighborhood to avoid it, I think many people are. Also, 20 pop up tents and a beer vendor is not 'a special event;' it is a lazy and duplicative use of our streets - something more should be required to get a permit, something actually special. • year -round 65 to 74 Some are excellent: Bravo and Farmers Market. Some are negative: Burton Championships, concerts aimed at under 30s. RRC Associates 6/17/2014 59 rowN of va SUMMARY OF RESULTS: INVITATION SURVEY First, a few questions about the general state of Vail... COMMUNITY SURVEY 2014 Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track? 2014 2012 2010 2007 2005 (n =487) (n =412) (n =521) (n =397) (n =404) 64% 70% 58% 58% 70% Right direction 22 18 28 30 19 Wrong track 14 13 14 12 10 Don't know In a few words, why do you feel that way? (Please attach an additional sheet of paper with your comments if needed on any survey question.) 2. Using the 1 to 5 scale below, how satisfied are you with the Town of Vail local government in terms of providing information to citizens about what local government is doing, including offering ample public engagement opportunities and being collaborative in the decision - making process? Providing information to citizens Offering public engagement opportunities Being collaborative in decision - making process NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 5% 10 22 35 29 3.7 457 5 10 23 33 30 3.7 440 12 18 26 25 20 3.2 391 Do you have any comments or suggestions on your responses? 6/17/2014 COMMUNITY ISSUES 3. The Vail Town Council and staff value community input to help understand your priorities. For each area listed below, indicate the level of priority you believe is appropriate. (Use a 1 to 5 scale where 1 =Not a Priority, 3= Somewhat, 5 =High Priority.) Budget and capital management 90% 1 % ■ Percent responding "4" or "Y Transportation needs Percent responding "1" or "2" -87% 2% Economic vitality 82% 3% Actions to improve Vail's appeal as a 80% well- rounded community 6% Guest relations and customer service 73% 6% Environmental sustainability 69% 11% Parking opportunities for visitors and 68% guests 10% Parking opportunities for residents 62% 16% Parking opportunities for employees 61% 14% Focus on housing for service workers 57% 16% Focus on housing for middle income 55% workers in vital support roles 18% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding 6/17/2014 2 COMMUNITY ISSUES NOT A HIGH PRIORITY NEUTRAL PRIORITY 1 2 3 4 5 mean n 1. Actions to improve Vail's appeal as a well- rounded community (a great place to live, work and play) 2% 2 14 27 55 4.3 461 2. Budget and capital management (keeping Vail fiscally healthy) 0 1 7 24 68 4.6 456 3. Economic vitality (investing in facilities, services and events to keep Vail competitive) 3 1 14 30 52 4.3 467 4. Environmental sustainability (waste and energy conservation programs, environmental education, etc.) 4 7 22 25 42 3.9 458 5. Focus on housing for middle income workers in vital support roles (e.g., future development of Chamonix property in West Vail) 8 10 29 27 26 3.5 456 6. Focus on housing for service workers (e.g., redevelopment of Timber Ridge) 7 9 27 29 28 3.6 454 7. Guest relations and customer service 1 4 23 33 39 4.1 457 8. Parking opportunities for residents 6 8 23 23 40 3.8 458 9. Parking opportunities for employees 6 7 27 29 31 3.7 448 10. Parking opportunities for visitors and guests 4 6 23 31 36 3.9 451 11. Transportation needs (bus service — local and regional) 1 1 11 29 59 4.4 452 What one area is your highest priority? Actions to improve Vail's appeal as a well- rounded community: 26 %, n =460 The Vail Town Council's Long -Term Goals and Initiatives for 2014 through 2022 focus on these primary areas: • Improve economic vitality • Grow a balanced community • Continually elevate the quality of the experience Do you have any comments for the Town Council regarding these goals? 4. Looking to Vail's future (three to five years from now and after the 2015 World Championships), are there "big" ideas that you would like to see pursued by the Town and partners? 5. What would you like to have available in Vail that is not already here? 6. Would you be in favor of the Town of Vail permitting a recreational marijuana retail business in the town? n =468 29% Yes 60% No 11% Uncertain Would you be in favor of a recreational marijuana club in town (where consumption of marijuana products on the premises is permitted)? n =466 26% Yes 62% No 12% Uncertain 7. If yes or uncertain, what commercial areas of town should be considered as locations for a marijuana retail business? (Check all areas that should be considered) n =165 48% Vail Village 46 Lionshead 90 West Vail And for a marijuana club? n =144 65% Vail Village 68 Lionshead 74 West Vail 6/17/2014 3 Do you have any comments on your responses? THE ENVIRONMENT 8. Using a scale from 1 to 5 where 1 means "Not at all important" and 5 means "Extremely important," how important are the following issues on which the Town of Vail could take action? NOT AT ALL EXTREMELY IMPORTANT NEUTRAL IMPORTANT 1 2 3 4 5 mean n Waste and recycling 4% 3 17 33 43 4.1 462 Gore Creek water quality 1 6 24 69 4.6 456 Water quantity (conservation) 1 2 16 34 47 4.2 455 1 -70 noise 3 4 26 24 42 4.0 462 Plastic bags (restricting use) 19 12 26 22 21 3.1 458 Energy use 3 7 27 36 28 3.8 457 Climate change /reduced snowpack 11 8 20 26 35 3.7 446 Other (please describe): 12 2 14 11 61 4.1 57 9. Gore Creek is an environmental resource to the Town of Vail as well as an economic driver, but is listed as an impaired stream by the State of Colorado. Three main causes of impairment to Gore Creek have been identified: 1) degradation of riparian area, 2) impacts of urban runoff from impervious surfaces, and 3) pollutants associated with land use activities. The Town is beginning a Gore Creek Water Quality Action Plan to address these concerns. Using a scale of 1 to 5 where 1 means "Strongly Oppose" and 5 means "Strongly Support," please indicate your level of support for the following. STRONGLY STRONGLY OPPOSE NEUTRAL SUPPORT 1 2 3 4 5 mean n Increase education of water quality "best management practices" such as pesticide use and landscape maintenance alternatives for homeowners, residents, lodging managers and business owners 0% 1 12 24 63 4.5 453 Increase stream setback regulations for private development and redevelopment projects near waterways 4 3 17 22 54 4.2 438 Require low maintenance and "no -mow" buffers along stream banks on private property 5 5 18 24 48 4.0 438 Increase storm water treatment requirements for ALL development and redevelopment projects in Vail 2 3 18 25 52 4.2 430 Any comments on your responses? TOWN SERVICES The Community Development Department provides planning, design review, environmental programs, and building and restaurant inspection services. 10. Have you used the services of the Community Development Department within the past 12 months? n =462 19% Yes 81% No (GO TO Q. 15) 11. (IF YES) How did you access their services? (CHECK ALL THAT APPLY) n =86 42% Website 52 Telephone 69 Walk in to office 31 Attend a meeting 6 Other: 6/17/2014 4 12. Are you aware that the Community Development Department has made changes in procedures (for example, over -the- counter permits) in response to survey results and other feedback? n =443 16% Yes 84% No 13. Have you noticed changes in any aspects of service delivery? n =440 5% Yes (please describe) 52 No 43 Uncertain 14. Please rate your satisfaction with the following aspects of the Community Development Department. Availability of information 66% % 57% Courtesy & attitude 66% 0 66% 55% 63% Overall service & efficiency 51% 64% 55% 41% 46% Knowledge /ability to answer 6p% questions 6700 Timeliness of response (to 5 0 62% ■ 2014 0 2012 telephone calls, inspections, 2010 questions /inquiries, plan review, 2 etc. 007 Building permit review & 52% 2005 inspections 47% 28% 31% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 COMMUNITY DEVELOPMENT DEPARTMENT Availability of information (e.g., public records) Overall service and efficiency Timeliness of response (to telephone calls, inspections, questions /inquiries, plan review, etc.) Building permit review and inspections Courtesy and attitude /helpfulness Knowledge /ability to answer questions Any comments on your response? NOT AT ALL 9 '0/-.% 90% VERY 84% SATISFIED Park maintenance 86% % SATISFIED 86% 1 2 3 4 5 mean n 1% 9 24 31 35 3.9 68 2 15 19 33 31 3.8 81 3 17 18 32 30 3.7 76 8 20 20 33 18 3.3 60 7 10 17 26 40 3.8 82 6 9 22 30 33 3.8 82 The Public Works Department provides maintenance of public areas including parks, buildings, roads and village areas. 15. Rate your satisfaction with Public Works services in the Town of Vail: Cleanliness of pedestrian villages 9 '0/-.% 90% 84% 84% Park maintenance 86% % 87% 86% 9g0/% Snow removal on roads 890% 88% 85% Friendliness & courtesy of public MMMO P3 % works emps 78% 80% 81% Cleanliness of public restrooms % 7806 74 % 66 % 73% T.O.V. road /st. maintenance ( ) 0 02014 % 02012 65'/0 73% Appearance & condition of ■ 2010 M %8% Town -owned bldgs ■ 2007 1 % ° 402005 0 69% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 on PUBLIC WORKS DEPARTMENT Snow removal on roads Road and street maintenance by the Town of Vail (potholes, sweeping, drainage, etc.) Overall park maintenance Appearance and condition of town -owned buildings Friendliness and courteous attitude of Public Works employees Cleanliness of pedestrian villages Cleanliness of public restrooms Any comments on your response? Public Safety NOT AT ALL CI4% 90 /o firefighters 92% VERY 88% SATISFIED Response time to basic medical 89,0% emergencies & fires SATISFIED 85% 1 2 3 4 5 mean n 0% 4 7 25 64 4.5 460 1 4 15 39 42 4.2 453 0 1 7 36 55 4.4 430 0 5 17 41 37 4.1 439 2 2 13 32 51 4.3 388 0 1 6 31 62 4.5 456 1 2 14 40 43 4.2 388 16. Have you utilized Vail Fire for any service, inspection or emergency within the past 12 months? n =439 12% Yes 88 No (GO TO Q. 18) 17. Please rate your satisfaction with the following aspects of Fire Services in the Town of Vail. Courtesy & helpfulness of CI4% 90 /o firefighters 92% 88% 93% Response time to basic medical 89,0% emergencies & fires 86% 85% 90% Attention to wildfire mitigation 90% Timely plan -check & fire 72% 80% inspection systems 68% 02014 71% 68% 02012 Fire safety, awareness & eduction 70% ' 20 programs 5 A 64% 00 64% 2005 66% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 7 FIRE SERVICES NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n Response times to basic medical emergencies and fires 3% 6 13 78 4.6 32 Attention to wildfire mitigation 10 37 53 4.4 30 Courtesy and helpfulness of firefighters and fire prevention staff 2 4 11 83 4.7 47 Timely plan -check and fire inspection systems on remodeled or new construction 4 4 12 32 48 4.2 25 Fire safety, awareness and education programs provided 3 27 15 55 4.2 33 Any comments on your response? 18. Please rate your satisfaction with the following aspects of Police Services in the Town of Vail. Feeling of safety & security 549% 87% 84% 80% Quality of service 06 % 0 78% 75% 73% Crime prevention 80% 0 71% Friendliness & approachability of 74%_'0% Vail police dept emps 75% 72% 74% Appropriate presence of police 72 %.0 on foot/vehicle patrol 68% Managing parking and traffic 6406 72% ■ 2014 control issues 58% ■ 2012 2010 2007 Visibility of police patrol 71% 2005 0 71% 66% 62% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 POLICE SERVICES Overall feeling of safety and security Appropriate presence of police on foot/vehicle patrol Friendliness and approachability of Vail police department employees Overall quality of service Crime prevention Managing parking and traffic control issues Visibility of police foot/vehicle patrol Any comments on your response? Parking and Bus Service NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 1% 1 8 30 60 4.5 437 3 5 18 30 44 4.1 418 3 5 12 28 52 4.2 390 1 5 12 34 49 4.3 396 1 6 14 35 45 4.2 340 6 6 17 36 36 3.9 412 4 4 21 33 38 4.0 417 19. Do you think there is enough parking in the Town of Vail? n =456 27% Yes 65% No 8% Uncertain Any comments on your response? 20. Some have suggested that additional valet services be provided within the town to improve the experience in Vail. Would such services be of interest to you and your household /visitors /guests? n =452 15% Yes 69% No 15% Uncertain 21. Are you aware that the Town offers residents /employees a variety of parking passes and discount parking programs? n =456 78% Yes 18% No 4% Uncertain 22. Do you own a parking pass or value card this season? n =453 73% No (COMMENT BELOW AND GO TO Q. 24) Why do you not buy a parking pass or value card? 27 Yes: 8% Gold pass 9 Blue pass 3 Green pass 3 Pink pass 77 Value card 23. How satisfied are you with the benefits of your pass this year? NOT AT ALL SATISFIED Any comments on your response? VERY SATISFIED 1 2 3 4 5 mean n 4% 11 19 43 22 3.7 113 24. Are you aware of the free skier drop -off areas in Vail? (CHECK ALL OF WHICH YOU ARE AWARE) n =427 91% Lionshead, west end of parking structure 87 Golden Peak 67 Vail Village, Hanson Ranch Road 6/17/2014 9 25. Please rate your satisfaction with public parking services in Vail. The "Free after 3:00" program I "Two hour free" parking I I Booth attendant courtesy 170% 80% 62% 72% 77% Frontage Road improvements 70% I Parking structure cleanliness o0% 0 46% 48% 54% Parking fees / pricing structure PARKING SERVICES 35% 28% 19% 31% 34% 0% 10% 20% 30% 40% 50% 60% Percent Responding Overall parking fees /pricing structure Booth attendant courtesy Parking structure cleanliness Frontage Road improvements for safety and convenience (paving, shoulder widening, sidewalks, bus stops) The "Free after 3:00" Program in the parking structures "Two Hour Free" parking Any comments on your response? 94% 89% ■ 2014 ■ 2012 2010 2007 2005 70% 80% 90% NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 17% 20 28 23 12 2.9 429 2 4 14 30 51 4.2 415 4 11 25 35 25 3.6 434 2 3 19 39 31 3.9 411 0 1 5 11 83 4.8 439 2 3 6 14 75 4.6 430 6/17/2014 10 26. Has your use of Town of Vail bus service changed during peak ski times this winter? n =445 23% Yes, increased 5 Yes, decreased 71 No change Are there any specific concerns or considerations that influence your use of bus services? 27. Please rate your satisfaction with bus service. Dependability of bus service 2 % 4 5 85% n 1% 87% 8 29 89% 4.4 423 91% Cleanliness of buses 14 °o0% 46 4.1 0 1 2 80% 27 60 83% Frequency of in -town shuttle 0 5$�% 7 27 65 83% 433 86% 9 32 87% Bus driver courtesy 431 No% 14 23 32 1% 3.5 429 83% 86% Frequency of outlying service 77% ° 63% 02014 65% 68% ■ 2012 Crowding on buses6% 2010 2007 50% 2005 59% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% BUS SERVICE Frequency of in -town shuttle Frequency of outlying service Bus driver courtesy Dependability of bus service Cleanliness of buses Level of crowding on buses Any comments on your response? Percent Responding NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 1% 2 8 29 60 4.4 423 3 6 14 31 46 4.1 357 1 2 10 27 60 4.4 429 0 1 7 27 65 4.5 433 1 9 32 59 4.5 431 7 14 23 32 24 3.5 429 6/17/2014 11 Library Services The Town of Vail Public Library offers access to information resources of many types to serve the needs of Vail's guests, residents, businesses and schools. 28. Do you have a library card in the Town of Vail? n =448 58% Yes 42 No 29. Do you access the library remotely as well as in person? n =444 26% Yes 74 No 30. How frequently do you use the library? 3.4 times per month on average, n =232 31. What typically brings you to the library? (Check all that apply, for both in- person and remote use) n =269 88% Materials (books, magazines, audio CDs, DVDs, downloadable audio /eBooks) 35 Friendly /helpful /courteous staff 11 Online databases 15 Computers 11 Wireless access 13 Children's story hours /programs 15 Programs for adults /families 28 Quiet place to read 22 Interlibrary loan services 32. Have you used the new library website? n =439 22% Yes (any comments on its look and feel? ) 78 No 33. Do you know that there is an active Friends of the Library group? n =439 30% Yes 621% No 9% Uncertain 34. What do you like best about your experiences at the library? Do you have any further comments or suggestions concerning library services? 35. Please rate your overall satisfaction with the Vail Public Library: NOT AT ALL VERY SATISFIED SATISFIED mean n 1 2 3 4 5 1% 1 5 24 70 4.6 288 6/17/2014 12 SOURCES OF LOCAL INFORMATION 36. How do you receive information about the Town of Vail that may be of interest to you? (CHECK ALL THAT APPLY) INFORMATION FROM THE TOWN OF VAIL n =347 75 %Website (www,vailgov.com) 48 E- services (meeting announcements, agendas, news releases, newsletters, etc.) 28 Attend or watch meetings (live web streams, Channel 5) 11 Social media (Twitter, Facebook, etc.) INFORMATION FROM OTHER SOURCES n =417 93 Newspaper 16 Radio 19 Television 6 Social media (Twitter, Facebook, etc.) 12 Other (please describe): EVENTS Vail has developed a wide variety of events in all seasons that have become part of our community culture. Our events now include concerts, festivals, athletic events and other activities. 37. In general, how would you describe the experience that events in Vail create for you and your guests? VERY VERY NEGATIVE NEUTRAL POSITIVE mean n 1 2 3 4 5 1% 3 11 27 58 4.4 434 Do you have any comments on your response concerning events? 38. Please rate your satisfaction with the following aspects of town -wide events. Quantity of events — are there: n =427 13% Too few events 76% About the right number 12% Too many events 39. The Town of Vail invests in various events in Vail. In general, what is your opinion of this economic development strategy? n =441 50% 1 strongly support the Town's financial investment in events 29 1 am somewhat in favor 14 1 am neutral 5 1 somewhat oppose 2 1 strongly oppose 6/17/2014 13 NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n The overall quality of events in Vail 2% 2 15 38 42 4.2 424 Ease of access to event venues (Ford Park Fields, Gerald R. Ford Amphitheater, Vail Village, Lionshead, Dobson Arena) 2 7 19 39 33 3.9 423 Parking availability during special events 9 22 30 24 16 3.2 380 Frontage Road express bus to transport event -goers between Lionshead, Vail Village and Ford Park in the summer 4 6 18 31 42 4.0 321 39. The Town of Vail invests in various events in Vail. In general, what is your opinion of this economic development strategy? n =441 50% 1 strongly support the Town's financial investment in events 29 1 am somewhat in favor 14 1 am neutral 5 1 somewhat oppose 2 1 strongly oppose 6/17/2014 13 Do you have any further comments on events in Vail? Please provide the following demographic information. Remember that all responses remain strictly confidential and are reported only in group format. 40. What is the ZIP code of your primary residence? 41. Which of the following best describes you? n =441 52% Year -round resident (11+ months /year) 44 Part -time resident (what is the ZIP Code of your m rip are residence? 2 Employed in the town of Vail but don't live there 1 Get mail in the town but don't live or work there 1 Non - resident owner of business /commercial property 42. Which of the following best describes your employment status? n =442 37% Work 8 months or more a year in the local area (Vail Valley) 6 Work 7 or fewer months a year in the local area (Vail Valley) 25 Currently employed outside of the local area (work on Front Range, out of state, etc.) 20 Retired 1 Unemployed and /or looking for work 3 Homemaker 8 Other: 43. Is your residence (either year -round or seasonal) within the town of Vail? n =421 92% Yes 8% No If yes, where? n =388 31% East Vail 6 Buffehr Creek, Lionsridge, the Valley 4 Booth Falls and Bald Mountain Road areas 2 Vail Commons /Safeway area 1 Booth Creek /Aspen Lane 12 West Vail (north of 1 -70) 4 Golf Course 6 Matterhorn, Glen Lyon 7 Vail Village 8 Intermountain 3 Lionshead 1 Not a resident of the town of Vail 13 Potato Patch, Sandstone 3 Other 44. Do you own or rent your residence? n =437 87% Own 12 Rent 1 Other (specify) 45. How long have you lived within the town of Vail (or 48. Which of these categories best describes your owned property if a non - resident)? n =439 household status? n =437 7% Less than 1 year 20% Single, no children 19 1 -5 years 27 Couple, no children 23 6 -15 years 20 Household with children living at home 49 More than 15 years 32 Empty- nester, children no longer at home 3 Not applicable 49. Are you: n =432 46. (IF RESIDENT) Do you own or operate a business 53% Male 47% Female within the town of Vail? 14% Yes 86% No n =366 50. In what year were you born? Average age =55.7 47. Are you a registered voter in Vail? 52% Yes 48% No years, n =422 n =436 THANK YOU FOR YOUR PARTICIPATION IN OUR CONTINUING EVALUATION PROGRAM. If you would like to receive updates and information from the Town of Vail, please include your email address: 6/17/2014 14 Vail Community Survey 2014 Presented by: Chris Cares RRC Associate,-S4 TOWN OF VAIL Survey Methods O 2014 was designed to be directly comparable to 2012 and 2010 methods O The 2007 survey was phone- based, prior to that both mail and phone were used Year -round residents and Part -time homeowners were sent a postcard invitation to the Web survey with two passwords per card O Residents were able to request paper surveys by phone as an alternative O Later, an "open link" was advertised for the web survey 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 2 Postcard Invitation We invite you to make your voice TOWN OF yAIL heard! Take Part in the Town of Vail Community Survey in a Convenient On -Line Format • Evaluate your satisfaction with transit, parking, snowplowing and other town services. • Share your thoughts and ideas about the most important issues facing Vail. By participating in the Community Survey, you'll be eligible for a prize drawing worth $500 toward your choice of a 2014 -15 season parking pass, an EPIC ski pass or a gift certificate to a Vail business. Here's How to Participate: Go to http://www.tovsurveV.com OR Request a paper version of the questionnaire by calling 970 -479 -2115. Please respond within 10 days to be sure your responses are included. BACK Vail Community Survey 2014 1 RRC Associates 1 6/17/14 FRONT K� TOWN OF VAIL uo RRC n­;ak-s P.O. Box 17000 Huulde,, CO 80308 Everyone's invited to take part in the Town of Vail Community Survey! • Full-time residents • Part-time residents • Employees • Business owners • Guests, too Here's How to Participate: Go to http:llwww.tovsurvey.com OR request a paper version of the questionnaire (see other side). Please respond within 10 days. Pesscode XXXXX P-0de XXXXX Survey Responses Responses 2014 487 292 2012 Survey Version 412 Invitation Link 265 Open Link 779 677 Total Responses 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 4 Demographic Profile of Respondents Which of the following best describes you? Total All Sources Survey Version Invitation Link Open Link Year -round resident (11+ months /year) 55% 52% 60% Part -time resident 37% 44% 23% Employed in the Town of Vail but don't live there 5% 2% 11% Get mail in the Town but don't live or work there 1 % 1 % 2% Non - resident owner of business /commercial property 2% 1 % 3% 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 Demographic Profile of Respondents 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 Total All Sources Survey Version Invitation Link Open Link Do you own or rent your residence? Own 83% 87% 73% Rent 17% 12% 26% Other 1 % 1 % 0% How long have you lived within the Town of Vail (or owned property if a non - resident)? Less than 1 year 6% 7% 5% 1 -5 years 16% 19% 9% 6 -15 years 22% 23% 21% More than 15 years 44% 49% 35% Not applicable 12% 3% 31 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 Demographic Profile of Respondents If your residence is either year -round or seasonal within the Town of Vail, where? Total All Sources Survey Version Invitation Link Open Link East Vail 30% 31% 29% Potato Patch, Sandstone 12% 13% 7% West Vail (north of 1 70) 11% 12% 7% Intermountain 9% 8% 11% Vail Village 9% 7% 13% Buffehr Creek, Lionsridge, the Valley 7% 6% 11% Matterhorn, Glen Lyon 6% 6% 7% Booth Falls and Bald Mountain Road areas 4% 4% 2% Golf Course 3% 4% 2% Lionshead 3% 3% 5% Other 3% 3% 4% Vail Commons /Safeway area 2% 2% 2% Booth Creek /Aspen Lane 1% 1 % 0% Not a resident of the town of Vail 0% 1 % 0% 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 Demographic Profile of Respondents 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 Total All Sources Survey Version Invitation Link Open Link (IF RESIDENT) Do you own or operate a business within the Town of Vail? Yes 14% 14% 13% No 86% 86% 87% n = 502 366 136 Are you a registered voter in Vail? Yes 46% 52% 33% No 54% 48% 67% n = 631 436 195 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 Total All Sources Survey Version Invitation Link Open Link Which of these categories best describes your household status? Single, no children 22% 20% 25% Couple, no children 26% 27% 23% Household with children living at home 21% 20% 23% Empty- nester, children no longer at home ° 31% ° 32% 29% n = 1 640 437 203 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 Town Direction Q. Would you say things in the Town of Vail are going in the right direction or have they gotten off on the wrong track? Right direction Wrong track ■ 22% 18% 19% 14% 13% 14% 12% 10% 28% 30% 58% 58% 64% 70% 70% 02014 2012 2010 2007 2005 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 9 Town Direction 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 10 Survey Version Which of the following best describes you? Would you say that things Year- Non - Get mail in in the Town of Vail are Total All round Employed in the Town resident going in the right direction, Sources Invitation Open resident Part -time the Town of but don't owner of or have they gotten off on Link Link (11+ resident Vail but don't business/ live or the wrong track? months/ live there commercial work there year) property Right direction 64% 64% 64% 60% 66% 80% 89% 77% Wrong track 22% 22% 22% 24% 22% 13% 11% 15% Don't know 14% 14% 13% 16% 12% 7% 0% 8% n = 779 487 292 348 238 30 9 13 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 10 Town Direction Why do you feel the Town of Vail is going in the right direction, or has gotten off on the wrong track? • As a Town we are still getting great feedback from visiting guests. And we have more events at slower times which attracts more guests as well. • Comfortable feeling in Town. Services appear to be complete and current. Few closed businesses. Real Estate taxes are outstandingly low. • For a resort town, there has been good planning in regards to development with adequate public transportation, housing, and open space (i.e. ball fields and Betty Ford Gardens). • Generally good leadership and a laser like focus on the 'guest experience' as a tourism community. • Great to live in a community with so many resources, good plowing, good streets, facilities, events and services. • The Town is progressive thinking and implementing new ideas. Not all ideas will work, but it is good see the town take the initiative. 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 11 Town Direction FI 1 _F 9 fl -rl . �; -'r ' _r� D J1)J J')J 17 Why do you feel the Town of Vail is going in the right direction, or has gotten off on the wrong track? • As a former second home owner —now full time resident —I do not feel the interests of the majority taxpayers (second homeowners -who cannot vote) are represented fairly by the Town. They do not have a voice —yet they pay. More should be done to solicit their views and fairly consider them. • Becoming too big and commercialized, the Town is losing its character and charm and is overrun by tourists. • I know that Vail is a big tourist destination and therefore you have to cater to tourists, but I do not think enough has been put in place to help the people who actually live and work here who most likely are working class people. • The Town is boring. Lower rents and bring in fun establishments with some pizzazz. It feels like a place for wealthy blue hairs. Bring back the funk before it's too late! We also miss the great race! • Wrong focus on golf course, poor management & planning on Ford Park and government overreach on mandatory recycling 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 12 Local Government Accountability &Outreach 1) -1 Providing information to citizens Offering public engagement opportunities Being collaborative in decision - making process 15% 63% 62% 14% ■ Percent responding "4" or "5" 44% PE Percent responding "1" or "2" 29% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 13 Local Government Accountability &Outreach • Big spending plans need to be advertised and public input needs to be heard • Council seems to ignore public's concerns • Golf course clubhouse missed the mark • Town council has own agenda • Town seems to be going through the motions on public engagement — more of a feel -good measure for citizenry where conclusions have already been reached before enough info has been gathered 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 14 Local Government Accountability &Outreach NEW- Many comments offered suggestions for increasing two -way communication between the Town and stakeholders: • Email /mail announcements of upcoming public engagement opportunities well in advance • TOV e- blasts keep recipients informed; those who don't receive them may feel they aren't informed • Announce what time a certain topic will be discussed at the open council meetings • Allow public comment at work sessions • Consider weekend meetings to attract part -time residents • Town should use website more aggressively with open forums on issues the town is considering 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 15 Community Issues and Priorities r-, r- �r PPIDM TY Q. The Vail Town Council and staff value community input to help understand your priorities. For each area listed below, indicate the level of priority you believe is appropriate. Budget and capital management 90% 1 % ■ Percent responding "4" or "5" Transportation needs Percent responding "1" or "2" - 87% 2% Economic vitality 82% 3% Actions to improve Vail's appeal as a 80% well- rounded community 6% Guest relations and customer service 73% 6% Environmental sustainability 69% 11% Parking opportunities for visitors and 68% guests 10% Parking opportunities for residents 62% 16% Parking opportunities for employees 61% 14% Focus on housing for service workers 57% 16% Focus on housing for middle income 55% workers in vital support roles 18% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 16 Community Issues and Priorities Budget and capital management Transportation needs Economic vitality Actions to improve Vail's appeal as a well- rounded com.. Guest relations and customer service 45% M 90% 86% 86% - 87% 80% 75% 82% 85% 87% 80% 71% 80% ■ 2014 ■ 2012 73 %77% IM 2010 80% 2007 , 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 17 Community Issues and Priorities Environmental sustainability Parking opportunities for visitors and guests Parking opportunities for residents Parking opportunities for employees Focus on housing for service workers Focus on housing for middle income workers in vital support roles 69% 65% 51% 82% - 68% 62% M 61% ■ 2014 2012 2010 M 57% 55% 2007 55% 65% 55% 54% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 18 Community Issues and Priorities 11)19 -r _P_P_,1 D _f Y What one area from the list below is your highest priority? Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year -round resident (11+ months/ year) Part -time resident Employed in the Town of Vail but don't live there Get mail in the Town but don't live or work there Non - resident owner of business/ commercial property Actions to improve Vail's appeal as a well- rounded community 26% 26% 28% 25% 29% 7% 33% 46% Economic vitality 17% 20% 12% 14% 21% 28% 56% 15% Budget and capital management 17% 18% 14% 16% 20% 10% 11% 15% Environmental sustainability 9% 8% 9% 10% 5% 17% 0% 8% Focus on housing for middle income workers 7% 5% 9% 11% 2% 7% 0% 0% Parking opportunities for residents 7% 7% 8% 8% 5% 3% 0% 0% Transportation needs 6% 5% 1 8% 5% 5% 10% 0% 8% Parking opportunities for visitors and guests 4% 3% 6% 5% 5% 7% 0% 0% Guest relations and customer service 3% 3% 2% 2% 4% 7% 0% 0% Focus on housing for service workers 2% 2% 2% 2% 3% 3% 0% 0% Parking opportunities for employees 2% 2% 1 3% 3% 1 1 % 0% 1 0% 8% n = 699 460 239 342 239 29 9 13 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 19 Environmental Concerns r r h]L)�I� -r r rJ1y Q. Rate the amount of emphasis you would like to see placed on the following in Vail. Gore Creek water quality 0% 1% 6% 22% 71% Water quantity 1% (conservation) 2% 15% 32% 50% Waste and recycling 4% 3% 15% 33% 45% 1 -70 noise M 5% ■ 1 =Not at all important 5% 2 26% 3= Neutral 25% 4 38% ■ 5= Extremely important 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 20 Environmental Concerns s r—, r>hl9UHI 9 JJ] -P Q. Rate the amount of emphasis you would like to see placed on the following in Vail. Climate change /reduced 10% snowpack 7% - 21% 26% Energy use Plastic bags (restricting use) Other 03% _ 6% 18% IL � 12% 1% 36% 26% 37% 128% 25% 23% 22% 17% 15% 12% ■ 1 =Not at all important ■2 3= Neutral 4 10 5= Extremely important 1� 55% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 21 Environmental Concerns Gore Creek water 1 =Not at all important 8 ■Year -round resident quality 2 � 1% 1 % Part -time resident 3= Neutral 43 °/8/° 5= Extremely important Water quantity 1 =Not at all important ■p ?� /° (conservation) 2 ■ % 3= Neutral 13°1/$% 4 313/4% 5= Extremely important 8R� °% Waste and recycling 1 =Not at all important 6% ° 2 M 2 %% 3= Neutral ° IRO 4 30 5= Extremely important ° 4 1 -70 noise 1 =Not at all important 8% ° 2 EMI°% ° 3= Neutral 22% 27% 4 ° 25 °8% 5= Extreme) im ortant 35% y p 46% 0% 10% 20% 30% 40% 50% 60% 70% Percent Responding Q-11 710n I Vail Community Survey 2014 1 RRC Associates 1 6/17/14 22 Environmental Concerns Climate 1 =Not at all important /° change /reduced °12 snowpack 2 7% 6% 3= Neutral 23% 19% 4 28% 23% 5= Extremely important 30% 43% Energy use 1 =Not at all important M 4% 2 6% 7% 3= Neutral 24% 30% 4 37% 35% 5= Extremely important 29% 26% Plastic bags 1 =Not at all important - 19% (restricting use) 18% 2 - 10% 14% 3= Neutral 20% 32% 4 24% 21% 5= Extremely important 26% 16% Other 1 =Not at all important - 16% 23% 2 10% 5% ■Year -round resident 3= Neutral 16% Part-time resident 4 - 13% 5% 5= Extremely important 55% 59% 0% 10% 20% 30% 40% 50% 60% 70% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 23 Recreational Marijuana Would you be in favor of Survey Version Age of Respondent the Town of Vail Total All permitting a recreational Invitation Open Under 65 and Sources 35 to 54 55 to 64 marijuana retail Link Link 35 older business in the town? Yes 31% 29% 34% 68% 29% 27% 14% No 57% 60% 50% 24% 54% 60% 75% Uncertain 13% 11% 16% 8% 16% 14% 11% n= 713 468 245 76 201 181 156 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 24 Recreational Marijuana 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 25 Which of the following best describes you? Would you be in favor of the Non - resident Employed in Get mail in the Town of Vail permitting a Year -round owner of Part -time the Town of Town but don't recreational marijuana retail resident (11+ business/ resident Vail but don't live or work business in the town? months/ year) commercial live there there property Yes 36% 18% 23% 44% 46% No 52% 69% 47% 56% 54% Uncertain 12% 14% 30% 0% 0% n= 351 240 30 9 13 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 25 Recreational Marijuana J �aJJr�'J �J _(_,D11AJ`JJEA_lam • 25 to 34 1 think that the recreational marijuana business is going to bring in quite a bit of revenue and guests from out of state. It seems like the Town of Vail would profit by creating a high end experience for guests that are wanting to include that in their vacation. • 25 to 34 1 think consideration of retail marijuana and /or a marijuana club would help deter Vail's reputation of being the domain of the rich white man who is afraid of change, and wouldn't cause as much trouble as people seem to think. • 35 to 44 1 support legalization of marijuana but I do not think it is Vail's image even though so very many people across all spectrums of the community are users. The police target bars at closing so they would target mj clubs and that is bad for business • 35 to 44 I'm fine with the legalization, but as a resort town it will be very party- oriented if recreational marijuana can be obtained in Town. I'm fine with it being bought elsewhere in the county, it just requires a little more effort. • 35 to 44 This is a family resort just like Disney World, we don't need to bring that element into the Town. Plenty of other towns offer these services, doesn't need to be Vail. 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 26 Recreational Marijuana • 45 to 54 Absolutely no pot in Vail. That will degrade the 'safe and friendly family atmosphere'. No need for that in Vail. Adamantly against any legalized pot or facilitation of use. • 45 to 54 1 think Vail's brand image is one of its strengths, and pot outlets would diminish that. • 55 to 64 1 am not totally against marijuana, but the legalization move was a big mistake that Colorado will live to regret. Vail should have no part of it! • 55 to 64 1 think we should take one step at a time and ask this question maybe a year or two down the road and maybe we can answer this in a more overall experience in the community as a whole. • 65+ Just say NO to marijuana. Keep Vail an upmarket, family and professional oriented resort. • 65+ Marijuana would drive away desirable visitors and attract those who spend less and whose behavior is undesirable. 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 27 Big Ideas for Vail in the Next 3 -5 Years • Variety of thoughtful, interesting and constructive suggestions Parking 1 -70 Events Transportation Environment /SustainabiIity Olympics Limit Development Renovations to Existing Infrastructure Ski - Related Improvements Family- Friendliness Year -Round Destination New /Different Businesses Lower Cost of Living 0% 6/17/2014 4% 4% 4% 4% 3% 3% 3% 3% 15% 13% 13% 12% 11% 5% 10% 15% 20% Percent of Comments Vail Community Survey 2014 1 RRC Associates 1 6/17/14 28 "What's Missing In Vail?" D r ,;�JfIJIIJ"�lJ��IJ��J!.i MEOW- • More parking (and /or more affordable parking) • Grocery store (most often mentioned for Vail Village area with many suggestions of a natural foods store, with Natural Grocers and Whole Foods called out by name) • Pool (indoor and outdoor) • Recreation center • Affordable goods and services including housing, restaurants, shopping, and movie theater 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 29 In -Town Events -FI r D r \J- Q. Quantity of events — are there: About the right number Too few events 14% 12% Too many 12% events 8% 74% 81% ■ 2014 ■ 2012 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 30 In -Town Events Q. In general, how would you describe the experience that events in Vail create for you and your guests? 1 =Very negative 1% 0% 2 _ 5% ■ Year -round resident 3% Part -time resident 3= Neutral 12% 12% 4 29% 24% 5 =Very positive 53% 61% 0% 10% 20% 30% 40% 50% 60% 70% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 80% 31 In -Town Events Ease of access to 1 =Not at all satisfied event venues 2 3 4 5 =Very satisfied Frontage Road 1 =Not at all satisfied express bus to 2 transport 3 event -goers 4 5 =Very satisfied Parking availability 1 =Not at all satisfied during special events 2 3 4 5 =Very satisfied The overall quality of 1 =Not at all satisfied events in Vail 2 3 4 5 =Very satisfied Vail Community Survey 2014 1 RRC Associates 1 6/17/14 M 3Ze /° 9% /° 21% 1 35 %40% 32"36% A.0/0 568/° d0 /° 29% 35% %4% 1/0 4 18:71% 272 §% 256% ■b.°�° ° ■Year -round resident M/o % Part -time resident � 11,/° WO 39 %44% 0% 10% 20% 30% 40% 50% 60% Percent Responding 32 Town Services Vail Community Survey 2014 1 RRC Associates 1 6/17/14 33 2014 2012 2010 "Free after 3:00" program in parking structures 4.8 Not Asked Not Asked Courtesy and helpfulness of firefighters and fire prevention staff 4.7 4.5 4.5 Response times to basic medical emergencies 4.6 4.4 4.4 "Two hour free" parking 4.5 Not Asked Not Asked Cleanliness of the pedestrian villages 4.5 4.4 4.4 Dependability of bus service 4.5 4.4 4.3 Overall feeling of safety and security 4.5 4.4 4.3 Attention to wildfire mitigation 4.4 Not Asked Not Asked Bus driver courtesy 4.4 4.3 4.1 Cleanliness of buses 4.4 4.3 4.1 Frequency of Town shuttle 4.4 4.4 4.2 Overall park maintenance 4.4 4.3 4.3 Snow removal on roads 4.4 4.5 4.3 Overall quality of service (police services) 4.3 4.1 4.6 Booth attendant courtesy 4.2 3.9 4.2 Cleanliness of public restrooms 4.2 4.1 4.0 Crime prevention 4.2 4.0 3.9 Fire safety, awareness and education programs provided 4.2 3.7 4.0 Friendliness and approachability of Vail police department employees 4.2 4.1 4.2 Friendliness and courteous of Public Work§,pnlpyees 4.2 4.2 4.1 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 33 Public Parking Services 'D �rr��,rI The "Free after 3:00" program "Two hour free" parking 88% i Booth attendant courtesy 78% 0 20 72% 77% Frontage Road improvements 68% I Parking structure cleanliness b5g% ■ 2014 ■ 2012 48% 2010 54% 2007 Parking fees / pricing structure 28% 2005 a 31% 34% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 94% 34 Community Development Department r rJ rIDI1 P�"JjIJ-(�L) Courtesy & attitude 68% 57% 66% 55% 63% Availability of information 68% ° 57% Knowledge /ability to answer e% questions 67% Timeliness of response (to 66% telephone calls, inspections, ° questions /inquiries, plan review, etc.) 2014 Overall service & efficiency % 65% 02012 55% 2010 46% 2007 Building permit review & M 51% 2005 inspections 39% 47% 28% 31% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 35 Public Works Services r11rr��, Cleanliness of pedestrian villages% 0 90% 84% 84% Park maintenance M 6P0% 87% 86% 90% Snow removal on roads 89080 88% 85% Cleanliness of public restrooms o�2% 0 74% 66% 73% Friendliness & courtesy of public 9�% works emps 78% 80% 81% T.O.V. road /strett maintenance �g fo 0 li 02014 75% 02012 65% 73% Appearance & condition of 02010 a1O7% Town -owned buildings 2007 1% 2005 67TO 69% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 36 Bus Services Dependability of bus service 509% 87% 89% 91% Cleanliness of buses 6$� 0 80% 83% Frequency of in -town shuttle 97% 83% 86% 87% Bus driver courtesy 84� 0 1% 83% 86% Frequency of outlying service 75% 65% 63% 02014 65% 68% 02012 Crowding on buses %5% 2010 52/ 7% 2007 50% 2005 59% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 37 Bus Services ■ Overall ■ Golf Course ■ Booth Creek /Aspen Lane ■ Intermountain ■ Booth Falls and Bald Mountain Road are.. Lionshead Buffehr Creek, Lionsridge, the Valley Matterhorn, Glen Lyon East Vail ■ Potato Patch, Sandstone U 5 a L Cn 75 VJ �4 0 z c ry 3 a� a • Vail Commons /Safeway area • Vail Village • West Vail (north of 170) Other r, L 0 • 12 Dependability of bus Frequency of Bus driver courtesy Cleanliness of buses Frequency of Crowding on buses service in -town shuttle outlying service Vail Community Survey 2014 1 RRC Associates 1 6/17/14 38 Fire Services r rJ, -r _C,rJDI1 P�"JIJj Response time to basic medical /94% emergencies & fires 86% 85% 90% Courtesy & helpfulness of 0V% firefighters 92% 88% 93% Attention to wildfire mitigation 89% Timely plan -check & fire 78% inspection systems 7 /0 2014 71% 68% E2012 Fire safety, awareness & eduction 73% 2010 programs 0 64% 2007 64% 2005 66% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 39 Police Services r-rJ TI \1 Feeling of safety & security o.0% 0 87% 84% 80% Quality of service o�3% 0 78% 75% 73% Crime prevention 80% 70% 71% Friendliness & approachability of 7406 0% Vail police dept emps 75% 72% 74% Appropriate presence of police 7� °�% on foot/vehicle patrol Visibility of police patrol 64% 72% ■ 2014 71% ■ 2012 66% 2010 62% 2007 Managing parking and traffic 640X 2005 control issues 58% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding Vail Community Survey 2014 1 RRC Associates 1 6/17/14 40 Library Services 57% of all respondents own a library card, with card - holding more prominent among year -round (67 %) vs. part -time residents (46 %) Please rate your 1 =Not at all satisfied I 1 % overall satisfaction 2 10% with the Vail Public Library: 3 - 7% M 5 =Very satisfied 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 22% 70% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding 41 Selected Takeaways from the 2014 Community Survey Slightly fewer respondents were likely to indicate that Vail is going in the "right direction" (64% in 2014 vs. 70% in 2012). Some of this decline is attributable to the golf course lawsuit and associated publicity. Public engagement and collaborative decision - making is an area of relative weakness at this time. Many positive and constructive suggestions regarding information and communications from respondents could be used to enhance current outreach strategies. With regards to Vail Town Council's long -term goals, many respondents commented on the tension between tourism orientation and values of residents as an area for attention in order to create a "balanced community." Environmental sustainability was identified as a top community priority by about 1 in 10 respondents. There is strong support for protecting Gore Creek, both in terms of water quality and quantity, with this support extending to increased education and potentially regulations. The survey also showed strong support for waste and recycling efforts. 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 42 Selected Takeaways from the 2014 Community Survey O Overall, the majority of respondents are not in favor of recreational marijuana retail sales (57% not in favor, 30% in favor, and 13% undecided). Responses differed by age, with strong support (69% in favor) among those respondent under 34 years. Conversely, there was only 14% support among those 65 and over. Responses were generally similar for a question about support for a recreational marijuana club. A survey question asked respondents to look 3 -5 years into Vail's future to suggest "big ideas" they would like to see pursued by the Town. Suggestions centered on parking, transportation, 1 -70, events, environment, hosting the Olympics, slowing down development, renovating existing infrastructure, and ski - related improvements. O With respect to what's missing in Vail, comments included parking, grocery store, pool, recreation center, and affordable goods and services. Suggestions were wide - ranging, with no single facility or service dominating, and very few deficiencies noted. 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 43 Selected Takeaways from the 2014 Community Survey O Most respondents indicate that events create a positive experience in Vail, and most report that the Town holds "about the right number of events" (74% of all respondents). Comments indicate that respondents have positive feelings about the diversity and quality of events, especially in summer. Others complained about crowding, noise, and specific events (including Spring Back to Vail). A notable share of respondents indicate there is not enough parking available (68 %). Those employed in Vail but living elsewhere were particularly likely to report this to be the case (83 %). Meanwhile, parking ratings showed very positive satisfaction with the "Free after 3:00" and "Two Hour Free" parking programs. As with past surveys, Town departments received high satisfaction ratings, with many earning their highest ratings yet in 2014 —a very positive finding from the 2014 survey. 6/17/2014 Vail Community Survey 2014 1 RRC Associates 1 6/17/14 44 rowH Of vn �ii> VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: A public hearing to discuss the Town's policy on the operation of recreational marijuana establishments in the Town of Vail PRESENTER(S): George Ruther, Director of Community Development ACTION REQUESTED OF COUNCIL: Listen to the presentation and engage in a dialogue with the staff and public on the next steps in developing a policy on the operation of recreational marijuana establishments in the Town of Vail. The Town Council is being asked to provide any additional input or requests for information they may have at this time and to affirm the project schedule. BACKGROUND: Colorado Constitutional Amendment 64 legalized the sale and consumption of recreational marijuana in Colorado. In doing so, the enabling legislation grants local governments the authority to regulate the operations of recreational marijuana establishments, including prohibition, if desired. The Town staff formed a Recreational Marijuana Working Group to assist the Vail Town Council in the adoption of a recreational marijuana policy. The Working Group was granted no final decision - making or advisory authority. Instead, the charge of the Working Group was to identify a list of questions and issues that the Town Council should consider prior to adopting a marijuana policy. To that end, the Group has prepared a list of nearly sixty questions and issues that they believe require further consideration. A copy of the list has been attached for reference. STAFF RECOMMENDATION: Staff is not forwarding a recommendation at this time. A formal recommendation will be provided at a future public hearing. ATTACHMENTS: PEC Presentation Recreational Marijuana Working Group Questions & Answers VCBA Survey of Lodging Properties Report to Town of Avon Community Survey 6/17/2014 Recreational Marijuana Policy Ir Y � �Y� ]'� I " �, -r-, I j'1J :, I j 'J `J j r) 0 ,J ,f f) C VAIL• BEAVER CREEK r mw 1 Ii 6/17/2014 TOWN OF Colorado's Marijuana Law r � � � � ���J��`JTr �} � � � .��11 f � J �! r J�J 1'J J`JJ I�RIJ UAL 1r� Legal t Last Shall there be an amendment to the Colorado constitution concerning marijuana, and in connection therewith, providing for the regulation of marijuana; permitting a person twenty -one years of age or older to consume or possess limited amounts of marijuana; providing for licensing of cultivation facilities, product manufacturing facilities, testing facilities, and retail stores; permit local governments to regulate or prohibit such facilities; requiring the general assembly to enact an excise tax to be levied upon wholesales sales of marijuana; requiring that the first $40 million in revenue raised annually by such tact be credited to the public school capital construction assistance fund; and requiring the general assembly to enact legislation governing the cultivation, processing and sales of industrial hemp. 6/17/2014 Town of Vail Community Development Department TOWN Of "VAIL' 2 7 Colorado's Marijuana Law �1`JI- FJTU710j'I'� '�JIAEEIJJJ'A_Ej J_r 20 "JA.Ej 1JJ'AJ,IIT D--e is 2000 - Constitutional Amendment 20 was passed allowing the sale of medical marijuana in the State of Colorado. • 2012 - Constitutional Amendment 64 was passed allowing the retail sale of marijuana for recreational use in Colorado. 6/17/2014 T-- P IdL TOWN Of 0) Town of Vail Community Development Department 3 Colorado's Marijuana Law Statewide Vote 1,116,8 45% Vail Vote 660 24% 2,114 75% ■ Yes ■ No 6/17/2014 Statewide Voter Turnout — 68.55% Total Votes 2,500,033 Town of Vail Community Development Department 4 Colorado's Marijuana Law p f • Adults aged 21 or older • Possess one ounce of cannabis • Six cannabis plants (3/3) • Gift up to one ounce • Illegal to consume in public • Tourists and visitors can purchase and use • Cultivation, Production, Testing Facilities • Retail sales 6/17/2014 k I TOWN Of f Town of Vail Community Development Department 5 Colorado's Marijuana Law • Permit local governments to regulate or prohibit such facilities �- I 6/17/2014 Town of Vail Community Development Department 6 Colorado's Marijuana Law JJ • 2010 -The Vail Town Council placed a 180 -day temporary ban on the accepting or processing applications for medical marijuana dispensaries and prohibited the operation of medical marijuana dispensaries. • 2013 - The Vail Town Council placed temporary bans on the operation of retail marijuana establishments. The temporary ban is in effective until July 31, 2014. • 2014 - Forming a Recreational Marijuana Working Group (16 -18 members) to engage community stakeholders on the issue of retail marijuana establishment operations policy. 6/17/2014 Town of Vail Community Development Department 7 Colorado's Marijuana Law -P� r- r- P r- "'M Di Jry I �J "Assemble a diverse, c stakeholder group to c Town Council in identi questions to be answi adopting a policy on r establishments in Vail. Ultimately, the Town Coi answer two questions: 1. Should Vail alloy sales? 2. If so, how is it bi accomplished? OI 1 / /LV 14 -S1b � Town of Vail Community Development Department 8 Colorado's Marijuana Law J j �J �: r J! J.P IJJJ`J Prohibition Allow with Very Strict Regulations 6/17/2014 Neutral 0 Minimum Required by StatO Law Al I ow with Less Strict Regulations TOWN OF "VAIL 't Town of Vail Community Development Department 9 Colorado's Marijuana Law 1. What types of retail marijuana establishments (i.e., retail stores, cultivation facilities, product manufacturing facilities, testing facilities, etc.)? 2. Create a licensing structure different from the state licensing structure (i.e., more restrictive). Adopt a local licensing structure? Operations fees? Additional tax? 3. Reconsider policy on medical marijuana centers? If so, allow for dual operations (co- location of medical and retail marijuana businesses)? 4. Impacts on tourism, image and the Vail Brand? Role of community stakeholders in the policy process (Vail Resorts, lodging /hospitality, CSE, VLMD, guests,etc.) 5. Limit on the number of establishments? Locations in Town ? Size of use? Advertising and displays? First floor, second floor, below grade? Use by right? CUP? 6/17/2014 Town of Vail Community Development Department 10 Colorado's Marijuana Law 6. Do resort communities face different or additional challenges versus non - resort communities? 7. Are there aspects of these challenges that are unique to Vail? 8. If permitted, how can we be confident recreational sales will be done in a manner that is in keeping with Vail's image, reputation and brand? 9. What are the things we need to consider if we decide to allow recreational sales? 10. Are there financial considerations for the town if recreational sales are allowed? Additional expenditures? Additional revenues? 6/17/2014 Town of Vail Community Development Department 11 MEMORANDUM TO: Vail Town Council FROM: George Ruther, Community Development Director Recreational Marijuana Working Group DATE: June 17, 2014 RE: Identification Of Policy Questions And Issues The Vail Town Council needs to create a policy on the sale /operation of recreational marijuana facilities for the Town of Vail. To effectively do so, the Town Council must ultimately answer two fundamental questions: 1. Should the recreational sale /operation of recreational marijuana facilities be allowed in the Town of Vail? 2. If allowed, how are recreational sales /operations best accomplished? To answer these two questions, the Recreational Marijuana Working Group was formed and tasked with the challenge of identifying those questions and issues that should be answered or addressed before the Town Council makes a final decision and adopts a recreational marijuana sales /operation policy. The Working Group met on two previous occasions. The first meeting focused primarily on education and information sharing. With knowledge at hand, the Group met for a second time to formulation a list of the questions and issues, that they recommend the Town Council addresses before the Town Council makes a final decision and adopts a recreational marijuana sales /operation policy. The questions and issues are listed below: Should The Recreational Sale /Operation Of Recreational Marijuana Facilities Be Allowed In The Town Of Vail? 1. What are the potential impacts on tourism, image and the Vail Brand? What is the role of community stakeholders in the policy process (Vail Resorts, lodging /hospitality, CSE, VLMD, guests, etc.). 2. Do resort communities face different or additional challenges versus non - resort communities? If so, what are they? Are there aspects of these challenges that are unique to Vail? 3. What are the things we need to consider if we decide to allow recreational sales? 1 6/17/2014 4. Are there financial considerations for the town if recreational sales are allowed? Additional expenditures? Additional revenues? 5. What is the intended distribution of retail marijuana sales licenses for Eagle and Summit Counties? How many in Eagle County? Summit County? 6. What is the total projected budget of marijuana law enforcement in Breckenridge? Aspen? 7. How have our neighboring communities in Eagle County decided to regulate recreational marijuana? 8. What are the pros and cons of allowing recreational marijuana sales in the community? Why? Why not? 9. What are the intended and unintended consequences of allowing recreational marijuana sales in the community? 10. What role, if any, do health concerns with regard to the use of marijuana, both beneficial and negative, play in the determination of a recreational marijuana policy? 11. What role does convenience and easy of access play in the decision - making process? Is it convenient for Vail residents and guests to go to Eagle -Vail? 12. Are there any "frozen" municipal services or wish list items that require additional funding? Is it possible to use fees and taxes collected from the recreational sale of marijuana in Vail to fund needed municipal services? 13. What uses /needs does the TOV have for additional tax revenue? 14. If 75% of the persons that voted in the 2012 elections in Vail cast their vote in favor of legalizing recreational marijuana sales (ie Amendment 64), how does the Town reconcile prohibiting marijuana sales? 15. The Town recently completed a Community Survey. The survey contained questions regarding recreational marijuana sales in Vail. What were the results of the survey question and how do they compare to the results of the 2012 election? 16. The Town Council has adopted goals for the Vail community. Ultimately the Vail Town Council must decide if recreation marijuana sales are aligned with the Town Council goals (eg. economic vitality). 17. Amendment 64 allows for the retail sales of recreational marijuana as well as the operation of product manufacturing, cultivation and testing facilities of the policy vs. the cultivation. 2 6/17/2014 Should retail sales be looked at different than manufacturing, cultivation and testing? What are the intended and unintended consequences of doing so? 18. The Town needs to consider whether it's sending unintended mixed messages about the use of marijuana in Vail. For instance, if according to Amendment 64, persons 21 years of age or older may possess and consume recreational marijuana but it is illegal to consume marijuana in public, on Vail Mountain, in hotel rooms, eating and drinking establishments, in the parking garages, at Ford Park Amphitheater, public parks, etc. then where can it be consumed legally? 19. How does the Town address a mixing of messages? (eg. special events sponsored by alcohol manufacturers and prohibiting recreational marijuana) 20. The Town should consider measures to protect the safety of both the consumer & non- consumer of recreational marijuana. 21. Is it lawful under to only permit the consumption of edibles and prohibit consumption by smoking? 22. Is the use of a vaporizer considered smoking? Do the vapors contain any odor? 23. More input and feedback is needed from lodging /hotel community. How will the industry be impacted if permitted? What the issues of the lodging /hotel community? 24. Was there a business community survey completed? 25. Alignment with cultural values? (alcohol) Treatment of marijuana being "nasty" yet we "celebrate" alcohol through festivals. Differential treatment within the culture. Why the double standard? 26. Where can people go to consume if they do not have a private residence? 27. Parallel to another community where it is readily available. If it's not available in Vail, will it change a resident or guest's ability to purchase? Does this change anyone's buying or consumption behavior? 28. What is the reaction of the guest? How might this effect tourism? Have we received feedback from our guests? 29. Why should Vail allow recreational marijuana when there are already places to purchase /consume so close in Eagle Vail? 30. There has been talk about impacts to the Vail Brand. What is the Vail Brand? 3 6/17/2014 31. How much is it going to cost the Vail taxpayer in terms of enforcement, unintended consequences, staffing resources, jail size, compliance, public education, etc.? 32. Whether permitted or prohibited, isn't the Town going to incur these costs regardless? 33. If the Town doesn't have a new revenue source (ie. excise tax), what is the identified revenue source to cover these costs? Is licensing a potential revenue source? 34. Why not simply wait and see what happens in other communities that have both permitted and prohibited recreational marijuana sales? 35. What are the most common reasons communities allow recreational marijuana sales? 36. If allowed, could a tax be levied on all recreational marijuana sales to help fund Red Sandstone School (i.e., bus service, expanded curriculum, improved classrooms, etc.)? 37. Does the Town of Vail and Vail Resorts in their efforts to run a resort mountain community need recreational marijuana to remain competitive in the tourism industry? If Allowed. How Are Recreational Sales / Operations Best Accomolished? 1. If allowed, what types of retail marijuana establishments should be permitted (i.e., retail stores, cultivation facilities, product manufacturing facilities, testing facilities, etc.)? 2. Should a licensing structure different from the state licensing structure be created? (i.e., more restrictive). Adopt a local licensing structure? Operations fees? Additional tax? 3. Should the Town's policy on medical marijuana centers be reconsidered? If so, should the town allow for dual operations (co- location of medical and retail marijuana businesses)? 4. Should a limit on the number of establishments be adopted? Locations in Town? Size of use? Advertising and displays? First floor, second floor, below grade? Use by right? 5. If permitted, how can we be confident recreational sales will be done in a manner that is in keeping with Vail's image, reputation and brand? 6. Do the Town's current building codes adequately address recreational marijuana retail store operations? Cultivation facilities? Product manufacturing facilities? Home grow operations? If not, what type of amendments would be necessary? 7. How are the unpleasant odors and smells of marijuana, both in terms of consumption (ie burning) and cultivation or retail sales addressed? Are there examples from other communities to look to? 4 6/17/2014 8. What are some of the better examples of recreational marijuana public education and community outreach campaigns implemented by communities throughout Colorado? 9. How is security addressed with cultivation facilities, production facilities, and retail sales operations? How important is security? 10. Are there any existing land uses in the Town of Vail where retail marijuana sales are most compatible? Not at all compatible? What specific issues should be addressed when determining compatibility? 11. Challenging licensing issues throughout the country that have been identified. What have we learned from others? What can we learn from others? Other licensing types? 12. Are there best practices established? 13. How was Snowmass Village been impacted by their ban with the product readily available in neighboring communities (ie Aspen, Basalt)? 14. How much latitude is there in the state regulatory framework for Vail to permit uses otherwise prohibited by the law? 15. Are there regulatory disclosure requirements regarding previous use of the property as it relates to any prior manufacturing, cultivation and /or testing of marijuana on the premise? 16. Can a homeowner /renter in Vail cultivate in a private residence? How do nuisance regulations get addressed in said circumstances? 17. Has the Town considered allowing marijuana smoking in the same areas as cigarette smoking? Is there a difference in the eyes of the adopted law? 18. Is there an overall ban on smoking in all of the hotels? How does the Colorado Clean Air Act apply to smoking marijuana indoors? 19. What percentage of marijuana is required to be grown by the businesses? 20. Is there a certification or training process required for persons selling recreational marijuana to ensure that it is done so in a safe and informed manner (ie TIPS program for bartenders)? 21. What role will adjacent property owners or businesses have in the development review process for requests to operate a recreational marijuana facility? How is their input used in making a determination on the appropriateness or compatibility of use? 5 6/17/2014 6/17/2014 VCBA Survey of Lodging Properties Regarding Retail Marijuana in Vail 6/10/14 Background: 16 lodging partners were sent the survey, 12 responded to the survey, summary of questions and answers are below. If the Town of Vail Police Department, with help from the VCBA, created a "Frequently Asked Questions" and Informational Brochure for hotels concerning Colorado Marijuana uses and laws for the Vail Lodging Community, would you use it for employee training, orientation, and manuals? 83% said Yes 17% said Not Sure Are you seeing marijuana or marijuana edibles being left behind once hotels guests depart? 58% said Yes 42% said No Have you created a policy regarding the disposal of any found marijuana or marijuana edibles? 42% said Yes 58% said No Please share your marijuana disposal policy if you have one. - Turn it in to a manager as soon as it is found. Manager will dispose of it in an unmarked bag in our dumpster. - we are a non - smoking property (which includes Marijuana), and to date we have not found much. - Marijuana is disposed of immediately and not held for any amount of time. - turned into Security / disposed of at that time. - guest garbage is put in the trash. If you would like to add further comment regarding how the legalization of marijuana in Colorado has affected your business, please do so here. We are a nonsmoking property which has helped a bit. The substance still smells, however, in its unsmoked form. We have had issues of people having it in their room and, even though they have not smoked it, we have to aerate the room after their stay. We have also had people 6/17/2014 smoking on our balconies but have been able to stop it because of our nonsmoking policy. Electronic cigarettes are also becoming an issue. I maintain that they still violate our policy. I dont' believe that it has affected our business for the most part - the concert that got so much attention caused us issues because our guests did not like all of the pot being smoked at the show and the actions of the group in town for that show (vomiting in our planters, cursing outside around small children, peeing in public...). I think that we all need to think about the types of bands and groups that we bring to Vail and how it affects all of our guests during that time frame. I know that the guests we had that weekend smoked pot in our non - smoking rooms and were definately not typical Vail guests. - We have had some guests inquire about it, but they are in the minority. Not really an impact on our business at all. There has been little effect other than additional smoking violations in the rooms. - the most frequently asked question of our staff is 'where can I buy some pot'. Though pragmatic about usage / violations, we take the time to educate our guests on the parameters of the legality of usage. We've been provided with a legal directive / protocol from our Corporate Legal Council. I think it will increase our lodging business but i do not know what trouble that will cause - no smoking is no smoking, cig. or mj. air pollution is air pollution either way and should be prohibited under the current no- smoking regs., no exceptions. It has been a topic of discussion with guests. Some guests have brought marijuana into the property. We have a no smoking policy which we enforce for tobacco and marijuana. However, we have found on occasion that the marijuana smell is very pungent. We have not taken steps to ask guests to remove or to seal but we would. - Other than a very few instances of marijuana left behind (3 times, that I know of), we haven't really seen any impact. The below would like to receive updates on Retail Marijuana in Vail: Jeanne Fritch, (970) 476 -5001, ifritch.sitzmark @comcast.net Laura Warren, (970) 477 -5888, (warren @austriahausclub.com Johannes Faessler, (970) 479 -5656, Iaessler@sonnenalp.com Jonathan Brownlee, (970) 754 -7792, Ibrownlee @vailresorts.com Tim Hargreaves, (970) 476 -2233, thargreaves @willocondos.com 6/17/2014 ►:1u I DILI1133 P► r rr•� � REPORT ON CULTIVATION, MANUFACTURING, TESTING AND RETAIL OPERATIONS APRIL 22, 2014 TOWN COUNCIL MEETING PREPARED BY: Susan Fairweather - Director of Economic Initiatives Matt Pielsticker - Planning Manager Brian Garner - Town Planner Jeremy Holstrom - Detective Randy Gray - Avon Police Virginia Egger - Town Manager Eric Heil - Town Attorney 6/17/2014 AMENDMENT 64 REPORT ON CULTIVATION, MANUFACTURING, TESTING AND RETAIL OPERATIONS TABLE OF CONTENTS Section 1: Overview & Purpose of Work Session • Introduction • Overview of State Law • Permitting Recreational Marijuana • Purpose of Work Session Section 2: Avon's Brand Section 3: Health Reports —Scientific Findings • Introduction • Health Effects: Summary of Findings • Response to Health Claims from 8/27/13 Council Meeting Section 4 Law Enforcement Findings • Introduction and Findings • Avon Marijuana Related Citations • Other Communities' Findings • Considerations if Approving Marijuana in Avon • State of Colorado 2014 Funding Requests Section 5 Recreational Marijuana Considerations for Approving in Avon • Introduction • Avon's PUD Zoning and Federal Law Governing School Distance • Cultivation, Manufacturing and Testing Facilities • Recreational Marijuana Retail Stores Section 6 Private Smoking Clubs / Retail Marijuana 6/17/2014 Section 7 License Authority — Fees — Taxes • Summary of Findings • Excise Tax /Transaction Fee Considerations • Banking and Payment of Taxes • Use of Funds • Sales Information from Surrounding Communities • Council Consideration for Setting Fees and Taxes Section 8 Education Section 9 Public Comment Appendix A Jurisdictional Comparison Appendix B Zoning and Buffer Analysis for Marijuana in Avon Appendix C Status of Current Cities and County in Colorado Appendix D Health Reports Appendix E Marijuana: Facts Parents Need to Know 6/17/2014 SECTION 1 OVERVIEW & PURPOSE OF WORK SESSION 1.1 Introduction This report outlines several decision points the Town of Avon needs to consider regarding Recreational Marijuana, including cultivation, production of marijuana infused products, testing, retail sales and smoking clubs. The report includes a general overview of the new State law, health reports on the effects of marijuana, summarizes how other communities, who have approved recreational marijuana are proceeding on an array of topics (Appendix A), and reviews the options for each decision step. Staff has also included a summary of public input on the topic. 1.2 Overview of State Law There have been two constitutional amendments adopted in the State of Colorado concerning marijuana, putting Colorado in a unique position to lead the nation in the evolution of legalized marijuana. Whether or not anyone agrees with legalization, the people of Colorado have mandated it through the State Constitution, and it is now up to the State and local jurisdictions to prohibit legal marijuana or to regulate its growth, production, distribution and sale. Amendment 64 passed Statewide with a vote of 55% in favor; in Eagle County the vote was 66% in favor; and in Avon 71.37 %. The constitutional amendments, the State laws and State regulations and Federal regulations are voluminous. These rules have been reviewed by the Town Attorney and applied, as needed, in this report. 1.3 Permitting Recreational Marijuana The constitutional amendments and State laws and regulations referenced above allow municipalities to decide whether recreational marijuana sales should be permitted within the municipality. The Town of Avon though past Council action prohibited the sale of medical marijuana. Medical marijuana establishments were granted the ability under the State law to file for recreational marijuana sales, if approved. With no medical marijuana in Avon, the first date available for non - medical sales is July 1, 2014. With the passage of Amendment 64, on August 27, 2013, the Council adopted Ordinance No. 13-11 to enact a temporary moratorium on the following recreational marijuana activities: Retail, Testing, Cultivation and Manufacturing. The temporary moratorium is set to expire June 1, 2014. The State of Colorado begins on July 1" accepting applications from any person /s who is interested in seeking a retail marijuana license, and was not prior to this time a licensed medical marijuana provider; these new licenses will be not issued until October 1, 2014. 1.3 Purpose of Work Session A two -hour work session is scheduled to review this report's topics and then for Council to take action on one of two First Reading options. Action is planned prior to the expiration of the temporary moratorium on June 1St Page 11. 1 6/17/2014 1. First Reading of Ordinance 14 -0.5_, Extending Temporary Moratorium on _Marijuana Establishments If this Ordinance is passed, Council could adopt regulations or place the matter before the voters this November *. The full ordinance is provided on page 1.4 Action Summary REGULATING Marijuana Cultivation, Manufacturing and Testing, Retail Stores, and /or Clubs Meeting Date Review Body Action April 22 Council First Reading of Ordinance 14 -05, Extending Moratorium until March 31, 2015 May 13 Council Public Hearing and Second Reading of Ordinance 14 -05, Extending Moratorium until March 31, 2015 May 27 Council Alternate Date for 2 "d Reading June io Council /PZC Bi- annual Joint Work Session including Marijuana discussion June 17 PZC Work Session July 1 PZC Public Hearing and Recommendations to Council July 8 Council CANCELLED MEETING July 22 Council First Reading of Ordinance 14 -XX, Regulating First Reading of Ordinance 14 -XX, Ballot Question(s) August 12 Council Public Hearing of Ordinance 14 -XX, Regulating Public Hearing of Ordinance 14 -XX, Ballot Question(s) August 26 Council Additional Public Hearing on Ordinance, 14 -XX, if necessary November 4 Election Day 2014 INKSIM 2. First-Reading of Ordinance 14 -o6 Prohibiting_M_aNj_uan_a Establishments, which is provided on page 1.7. It is possible at a subsequent time for Council to consider approving recreational marijuana in the future by Ordinance. Action Summary PROHIBITING Marijuana Cultivation, Manufacturing and Testing, Retail Stores, and /or Clubs Meeting Date Review Body Action April 22 Council First Reading of Ordinance 14 -o6, Amending Code to Prohibit May 13 or May 27 Council Public Hearing and Second Reading of Ordinance 14 -o6, Amending Code to Prohibit The Second Reading of the selected option will be a public hearing on May 13, 2014, or May 27, 2014. As soon as a decision is made to permit or to prohibit marijuana establishments, then the temporary moratorium imposed by Ordinance No. 14-05 could be rescinded or superseded. If no action is taken the State of Colorado law requires that Avon permit recreational marijuana. * If Council decides to place a question whether to prohibit or approve recreational marijuana, certification of the ballot text must be provided to the County Clerk and Recorder not later than September 5, 2014. In accordance with the Council's regular meeting schedule first reading of such an ordinance would need to occur on August 12, 2014 and second reading would need to occur on August 26, 2014. Page 11. 2 6/17/2014 FIRST READING TO EXTEND MORATORIUM TOWN OF AVON, COLORADO ORDINANCE NO. 14 -05 SERIES OF 2014 AN ORDINANCE ESTABLISHING A TEMPORARY MORATORIUM ON THE OPERATION OF MARIJUANA CULTIVATION, PRODUCT MANUFACTURING AND TESTING FACILITIES, RETAIL MARIJUANA STORES AND MARIJUANA CLUBS WHEREAS, the Town of Avon ( "Town ") is a home rule municipal corporation created and organized pursuant to Article 20 of the Colorado Constitution and the Charter of the Town; WHEREAS, by virtue of Article 20 of the Colorado Constitution, and as further authorized by state law, including, but not limited to, Sections 31 -15 -401 and 31 -23 -301 of the Colorado Revised Statutes, the Town has broad authority to exercise its police powers to promote and protect the health, safety, and welfare of the community and its citizens; WHEREAS, pursuant to Section 31 -23 -301 of the Colorado Revised Statutes, such police powers include the power to regulate the location and use of land within the community for trade, industry, or other purposes; WHEREAS, Section 29 -20 -104 of the Colorado Revised Statutes grants home rule cities the authority to plan for and regulate the planned and orderly use of land on the basis of the impact thereof on the community; WHEREAS, the Town possesses the power and authority to impose a temporary suspension and delay in the acceptance and processing of certain applications and approvals in order to study all factors impacting the land use scheme and to develop regulations; WHEREAS, planning, land use, and general business regulation are well - established as purely matters of local concern; WHEREAS, the Town is additionally authorized to manage and control all Town owned or leased property; WHEREAS, on November 6, 2012 Colorado voters approved Amendment 64, Personal Use and Regulation of Marijuana, which adds a new Section 16 to Article XVIII of the Colorado Constitution; WHEREAS, pursuant to Amendment 64, a "locality," defined to include a municipality, may "prohibit the operation of marijuana cultivation facilities, marijuana product manufacturing facilities, marijuana testing facilities, or retail marijuana stores through the enactment of an ordinance;" WHEREAS, pursuant to Amendment 64, the Town may also prohibit or otherwise regulate the Page 11. 3 6/17/2014 possession, consumption, use, display, transfer, distribution, sale, transportation, or growing of marijuana on or in Town owned or leased property; WHEREAS, Town Council adopted Ordinance No. 13 -11 which established a temporary moratorium on marijuana establishments until June 1, 2014; WHEREAS, the Town Council instructs Town staff to review state regulatory provisions, when available, and assemble information about best practices used by other communities pertaining to marijuana cultivation facilities, marijuana product manufacturing facilities, marijuana testing facilities, and retail marijuana stores and thereafter report to Town Council such information as deemed appropriate; WHEREAS, the State of Colorado is continuing to formulate state regulations for marijuana establishments and has not yet finalized such regulations; WHEREAS, the Town Council finds and determines that extending the moratorium on commercial marijuana establishments will allow Town staff and Town Council the time to investigate the Town's ability to permanently regulate marijuana establishments, and to consider and potentially develop appropriate regulations as directed by the Town Council; WHEREAS, the Town Council finds that due to the uncertainty in state regulation, the complexity of zoning and community planning issues, the complexity of locally regulating retail marijuana establishments, the need for community input and appropriate public process, and the need to gather additional data and information concerning the positive and negative impacts associated with permitting and regulating retail marijuana establishments and other forms of commercial marijuana uses and businesses, that extending the temporary moratorium until March 31, 2015 is a reasonable timeframe; WHEREAS, it is the Town Council's opinion that the health, safety and welfare of the citizens of the Town of Avon would be enhanced and promoted by the adoption of this ordinance; and WHEREAS, approval of this Ordinance on first reading is intended only to confirm that the Town Council desires to comply with state law, the Avon Municipal Code and the Avon Home Rule Charter by setting a public hearing in order to provide the public an opportunity to present testimony and evidence regarding the application and that approval of this Ordinance on first reading does not constitute a representation that the Town Council, or any member of the Town Council, supports, approves, rejects, or denies the proposed amendment to the Avon Municipal Code. NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF AVON, COLORADO the following: Section 1. Recitals Incorporated. The above and foregoing recitals are incorporated herein by reference and adopted as findings and determinations of the Town Council. Section 2. Temporary Suspension and Delay Extended. The Town hereby extends the temporary moratorium imposed by Ordinance No. 13 -11 and further imposes a temporary suspension and delay in the acceptance, processing, and approval of all applications for any Town of Avon permit, license, or any other application pertaining to the operation of marijuana cultivation facilities, marijuana product manufacturing facilities, marijuana testing facilities, retail marijuana stores, and marijuana clubs (collectively "marijuana Page 1 1.4 6/17/2014 establishments "). This temporary suspension and delay shall automatically terminate at midnight on March 31, 2015, unless terminated earlier by the Town Council or extended in its duration by the enactment of another ordinance. This Ordinance and the temporary suspension and delay imposed hereby shall be self- executing without further action by the Town or its Town Council. Section 3. Severability. If any provision of this Ordinance, or the application of such provision to any person or circumstance, is for any reason held to be invalid, such invalidity shall not affect other provisions or applications of this Ordinance which can be given effect without the invalid provision or application, and to this end the provisions of this Ordinance are declared to be severable. The Town Council hereby declares that it would have passed this Ordinance and each provision thereof, even though any one of the provisions might be declared unconstitutional or invalid. As used in this Section, the term "provision" means and includes any part, division, subdivision, section, subsection, sentence, clause or phrase; the term "application" means and includes an application of an ordinance or any part thereof, whether considered or construed alone or together with another ordinance or ordinances, or part thereof, of the Town. Section 4. Effective Date. This Ordinance shall take effect thirty (30) days after public notice following final passage in accordance with Section 6.4 of the Avon Home Rule Charter. Section 5. Safety Clause. The Town Council hereby finds, determines and declares that this Ordinance is promulgated under the general police power of the Town of Avon, that it is promulgated for the health, safety and welfare of the public, and that this Ordinance is necessary for the preservation of health and safety and for the protection of public convenience and welfare. The Town Council further determines that the Ordinance bears a rational relation to the proper legislative object sought to be obtained. Section 6. No Existing Violation Affected. Nothing in this Ordinance shall be construed to release, extinguish, alter, modify, or change in whole or in part any penalty, liability or right or affect any audit, suit, or proceeding pending in any court, or any rights acquired, or liability incurred, or any cause or causes of action acquired or existing which may have been incurred or obtained under any ordinance or provision hereby repealed or amended by this Ordinance. Any such ordinance or provision thereof so amended, repealed, or superseded by this Ordinance shall be treated and held as remaining in force for the purpose of sustaining any and all proper actions, suits, proceedings and prosecutions, for the enforcement of such penalty, liability, or right, and for the purpose of sustaining any judgment, decree or order which can or may be rendered, entered, or made in such actions, suits or proceedings, or prosecutions imposing, inflicting, or declaring such penalty or liability or enforcing such right, and shall be treated and held as remaining in force for the purpose of sustaining any and all proceedings, actions, hearings, and appeals pending before any court or administrative tribunal. Section 7. Publication by Posting. The Town Clerk is ordered to publish this Ordinance by posting notice of adoption of this Ordinance on final reading by title in at least three public places within the Town and posting at the office of the Town Clerk, which notice shall contain a statement that a copy of the Ordinance in full is available for public inspection in the office of the Town Clerk during normal business hours. INTRODUCED, APPROVED, PASSED ON FIRST READING, ORDERED POSTED AND REFERRED TO PUBLIC HEARING and setting such public hearing for May 13, 2014 at the Council Chambers of the Avon Municipal Building, located at One Lake Street, Avon, Colorado, on April 22, 2014. Page 11. 5 6/17/2014 FIRST READING TO PROHIBIT TOWN OF AVON, COLORADO ORDINANCE NO. 14-06 SERIES OF 2014 AN ORDINANCE AMENDING SECTION 5.04.45, SECTION 7.08.010, AND TABLE 7.24 -01 OF THE AVON MUNICIPAL CODE TO PROHIBIT MARIJUANA ESTABLISHMENTS AND MARIJUANA CLUBS WHEREAS, Colorado voters approved "Amendment 64" which amended Article XVIII of the Constitution of the State of Colorado by adding a new Section 16; and WHEREAS, Colorado Constitution Article XVIII Section 16(5)(f) allows local governments to prohibit the operation of marijuana cultivation facilities, marijuana product manufacturing facilities, marijuana testing facilities, or retail marijuana stores through the enactment of an ordinance; and WHEREAS, the Town Council of the Town of Avon previously passed legislation prohibiting medical marijuana dispensaries and medical marijuana cultivation operations in the Town; and WHEREAS, it is the Town Council's opinion that the health, safety and welfare of the citizens of the Town of Avon would be enhanced and promoted by the adoption of this Ordinance; and WHEREAS, approval of this Ordinance on first reading is intended only to confirm that the Town Council desires to comply with state law, the Avon Municipal Code and the Avon Home Rule Charter by setting a public hearing in order to provide the public an opportunity to present testimony and evidence regarding the application and that approval of this Ordinance on first reading does not constitute a representation that the Town Council, or any member of the Town Council, supports, approves, rejects, or denies the proposed amendment to the Avon Municipal Code. NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF AVON, COLORADO the following: Section 1. Recitals Incorporated. The above and foregoing recitals are incorporated herein by reference and adopted as findings and determinations of the Town Council. Section 2. Amendment to Avon Municipal Code Section 5.04.045. Section 5.05.045 is hereby amended by adding the following language, which added language is depicted with double underlining, so that the section shall read in its entirety, and is hereby adopted in its entirety, as follows: "5.04.045 Medical marijuana business, marijuana establishment and marijuana club prohibited. Medical marijuana business, marijuana establishment and marijuana club as defined in Section 7.08.010 of this Code and as may be amended or recodified, mare each prohibited and unlawful in the Town. Section 3. Amendment to Avon Municipal Code Section 7.08.010. Section 7.08.010 is hereby amended by adding the following definitions, to read as follows: Page 11. 6 6/17/2014 Marijuana club means an establishment that is not open to the general public and permits members of the establishment to consume marijuana at the establishment. Marijuana establishment means a marijuana cultivation facility, a marijuana testing facility, a marijuana product manufacturing facility, or a retail marijuana store, and includes further definition of such facilities and store as defined in Colorado Constitution Article XVUI Section 16(2)(i). Section 4. Amendment to Avon Municipal Code Table 7.24 -1. Table 7.24. -1 is hereby amended by adding the following language, which added language is depicted with double underlining, so that the section shall read in its entirety, and is hereby adopted in its entirety, as follows: "Medical Marijuana, Marijuana Establishment and Marijuana Club." Section 5. Codification Amendments. The codifier of the Town's Municipal Code, Colorado Code Publishing, is hereby authorized to make such numerical and formatting changes as may be necessary to incorporate the provisions of this Ordinance within the Avon Municipal Code. The Town Clerk is authorized to correct, or approve the correction by the codifier, of any typographical error in the enacted regulations, provided that such correction shall not substantively change any provision of the regulations adopted in this Ordinance. Such corrections may include spelling, reference, citation, enumeration, and grammatical errors. Section 6. Severability. If any provision of this Ordinance, or the application of such provision to any person or circumstance, is for any reason held to be invalid, such invalidity shall not affect other provisions or applications of this Ordinance which can be given effect without the invalid provision or application, and to this end the provisions of this Ordinance are declared to be severable. The Town Council hereby declares that it would have passed this Ordinance and each provision thereof, even though any one of the provisions might be declared unconstitutional or invalid. As used in this Section, the term "provision" means and includes any part, division, subdivision, section, subsection, sentence, clause or phrase; the term "application" means and includes an application of an ordinance or any part thereof, whether considered or construed alone or together with another ordinance or ordinances, or part thereof, of the Town. Section 7. Effective Date. This Ordinance shall take effect thirty (30) days after public notice following final passage in accordance with Section 6.4 of the Avon Home Rule Charter. Section 8. Safety Clause. The Town Council hereby finds, determines and declares that this Ordinance is promulgated under the general police power of the Town of Avon, that it is promulgated for the health, safety and welfare of the public, and that this Ordinance is necessary for the preservation of health and safety and for the protection of public convenience and welfare. The Town Council further determines that the Ordinance bears a rational relation to the proper legislative object sought to be obtained. Section 9. No Existing Violation Affected. Nothing in this Ordinance shall be construed to release, extinguish, alter, modify, or change in whole or in part any penalty, liability or right or affect any audit, suit, or proceeding pending in any court, or any rights acquired, or liability incurred, or any cause or causes of action acquired or existing which may have been incurred or obtained under any ordinance or provision hereby repealed or amended by this Ordinance. Any such ordinance or provision thereof so amended, repealed, or superseded by this Ordinance shall be treated and held as remaining in force for the purpose of sustaining any and all proper actions, suits, proceedings and prosecutions, for the enforcement of such penalty, liability, or right, and for the purpose of sustaining Page 11. 7 6/17/2014 any judgment, decree or order which can or may be rendered, entered, or made in such actions, suits or proceedings, or prosecutions imposing, inflicting, or declaring such penalty or liability or enforcing such right, and shall be treated and held as remaining in force for the purpose of sustaining any and all proceedings, actions, hearings, and appeals pending before any court or administrative tribunal. Section 10. Publication by Posting. The Town Clerk is ordered to publish this Ordinance by posting notice of adoption of this Ordinance on final reading by title in at least three public places within the Town and posting at the office of the Town Clerk, which notice shall contain a statement that a copy of the Ordinance in full is available for public inspection in the office of the Town Clerk during normal business hours. INTRODUCED, APPROVED, PASSED ON FIRST READING, ORDERED POSTED AND REFERRED TO PUBLIC HEARING and setting such public hearing for May 13, 2014 at the Council Chambers of the Avon Municipal Building, located at One Lake Street, Avon, Colorado, on April 22, 2014. Page 11. 8 6/17/2014 SECTION z AVON'S BRAND 2.1 The Avon Town Council recently adopted a Brand Platform to guide policy and decision making in the Town. The approval or prohibition of recreational marijuana is the type of decision that one could expect to be measured against the Town's brand characteristics, which include: • Entrepreneurial and energetic • Optimistic and open to change • Appreciative and proud • Nature - loving and adventurous • Comfortable and unpretentious • Welcoming and engaging • Community- minded and family- oriented • Complementary and connected to its resort neighbors • Progressive and ecologically aware While the application of these characteristics is subjective, it may be beneficial to evaluate how approval or prohibition meets the brand. Page 12. 1 6/17/2014 SECTION 3 HEALTH REPORTS — SCIENTIFIC FINDINGS 3.1 Introduction As requested by Town Council, staff has collected reports from nationally recognized organizations on the health effects of marijuana. Titles of the articles, web site links, and the articles are provided in Appendix D to this report for your reference. Note: Some reports cover overlapping topics, and are organized as follows: 3.1.1 Health Effects - Brain Development — Appendix D, Page i 3.1.2 Behavioral Issues and Addiction — Appendix D, Page 7 3.1.3 General Health — Appendix D, Page g 3.1.4 Beneficial Studies /Medical Opinions — Appendix D, Page 16 Following the list below, is a response to health claims made by some members of the public at the August 27, 2014, Council meeting.. 3.2 Health Effects: Summary of Findings: Negative Health Effects • Thinking and memory may last a long time or be permanent including loss of IQ • Fosters brain changes that resemble schizophrenia • "Amotivational" syndrome — diminished or lost drive to engage in formerly rewarding activities • Frequent chest illness and a heightened risk of lung infections • Rise in heart rate from 20 -100 percent after smoking • May cause depression, anxiety, suicidal thoughts and personality disturbances • During pregnancy — increased risk of neurobehavioral problems in babies • Is addictive • Impaired coordination and judgment • Heavy Use can affect hormones in both males and females • Immune system — affects the body's ability to resist viruses, bacteria, fungi and protozoa and decreases the body's anti -tumor activities Therapeutic Health Benefits • Stimulates appetite • Pain relief Page 13. 1 6/17/2014 • Nausea and vomiting relief • Seizure relief • Limits neurological damage following ischemic insults, such as stroke or trauma 3.3.Response to claims made _ at_8 -27- _Council Meet_in gar Claim: Infants born with cannabis in their system have lower mortality rate than those born without cannabis ( "higher likelihood to not pass away ") Limited but inconclusive findings as follows: 1) "Cannabinoids are known to enhance appetite by activating cannabinoid (CBi) receptors. This phenomenon is exploited to combat cachexia and loss of appetite in cancer and AIDS patients. The endocannabinoid 2- arachidonylglycerol (2 -AG) is present in milk. Evidence is presented supporting a critical role for CB1 receptors in survival of mouse pups. Thus neonates do not gain weight and die within the first week of life when their receptors are blocked. This is due apparently, to an inability to ingest maternal milk. This suggests that the endocannabinoid -CBi receptor system is unique in its absolute control over the initiation of the neonatal milk suckling response. It is further proposed that cannabis -based medicines should be developed to benefit infant failure to thrive." Source: Fried, Ester, "Cannabinoids and Feeding: The Role of the Endogenous Cannabinoid System as a Trigger for Newborn Suckling," Journal of Cannabis Therapeutics (London, United Kingdom: Haworth Integrative Healing Press, 2002) Vol. 2, No. 3/4, P. 49• http: / /www. cannabis - med.org /membersonly /mo.php ?aid = 2002- 03- o4 &fid= 2002 -0... 2)" Are infants born to cannabis - consuming mothers less likely to die in the first two years of life, or are the results of this study an anomaly? I wish I could answer this question conclusively, but this information definitely indicates the need for further study.' I sought out more research on this subject, and could not find much. I did find an article on the importance of endocannabinoids on pediatric development and disease, the critical role of the endogenous cannabinoids system on mouse pup suckling and growth, and a study on cannabis and breastfeeding that seems to use some good data to make some bad points." httRWwww.examLner.com[articl_e /marijuana- consumption -bye regnant -women -may reduce - infant- _mortality Page 13. 2 6/17/2014 SECTION 4 LAW ENFORCEMENT 4.1 Introduction & Findings Staff has collected information on Avon and from Aspen, Breckenridge, Steamboat and Eagle County about changes at the law enforcement level since January 1, 2014, when recreational marijuana became legal in Colorado. Illegal possession of marijuana citations /arrests have decreased significantly in 2013 and 2014 after the legalization of recreational marijuana. This data is consistent across communities surveyed. 4.2 Avon Marijuana Related Citations TOWN OF AVON - MARIJUANA RELATED CITATONS # of Citations 2011 2012 2013 2014 Driving Under Influence of Marijuana January 1 0 1 2 February 1 1 0 1 March 6 1 0 3 Yearly Total 11 6 9 NA Illegal Possession January 4 3 0 3 February 0 3 1 0 March 17 11 0 1 Yearly Total 55 49 7 NA The Police Department has experienced an increase in impaired driving overall in recent years. The department has conducted more combined alcohol and marijuana impaired driving investigations since the legalization of medical marijuana as well as retail marijuana. Marijuana usage has increased and officers have noticed an increase of possession within residences, on persons, within vehicles, and during officer contacts on criminal cases with the public. Marijuana may play a role in certain types of cases but the reports are not labeled in a way that would allow the department to easily identify these incidents. Police responses to complaints involving marijuana usage have changed since the legalization of marijuana and the relaxation of laws. The public does not tend to report marijuana incidences since its legalization. Smoking in Public Places - Warnings were given initially, but discretion is moving toward citing now that the public is more aware of the laws prohibiting smoking in public places. Officers have smelled Page 14. 1 6/17/2014 it in the hallways of hotels, apartment complexes, and breezeways, but are unable to take action as it may have been used as medical marijuana or most recently purchased as recreational retail marijuana. 4.3 Other Communities' Findings The Eagle County Sheriff's Office reports no significant crime increases related to marijuana in the County since the passage of Amendment 64. Aspen has not seen a big impact to their Police Department regarding legalized marijuana. They have focused heavily on education in schools as well as to the local community, and have helped create a website to address education on marijuana use. www.valleymjcouncil.org. Breckenridge has hired one full time Code Enforcement Officer to deal with the increase in marijuana in the town. Seven out of eight purchasers of marijuana in Breckenridge are from out of town. With the multitude of recreational marijuana businesses in the town limits, the police department has deployed this officer to handle code complaints and the development of educational campaigns for youth. Steamboat Springs has come up with associated costs for their marijuana compliance and inspection checks. The Town has three licensees. The Police Department has reported no significant crime increases related to marijuana since the passage of Amendment 64. Marijuana Compliance /Inspection Associated Costs Pre- Compliance Check Two -Sworn Police Officers @a $36.50 per hr. (OT rate) Two- under twenty- one civilians @a $15.00 per hour 1 hour for briefing, pre -test (urine), photographs, etc. for civilian participants Police = $73.00 Civilians= $30.00 Total = $103.00 Compliance Check 2.5 hours including reports, booking evidence, statements, travel, etc. Police = $182.50 Civilians =$75 .00 Total = $257.50 Total = $36o.5o (monthly x 12) Total cost of Compliance Checks to the Steamboat Springs Police Compliance Check $360.50 x 12= $4,362.00 Note: (While not anticipated, this total cost is assuming limited violations. Multiple violations would result in additional administration time. This would increase the Police Officer over -time costs.) Page 14. 2 6/17/2014 4.4 Considerations if Approving Recreational Marijuana in Avon Based upon the early experience in the selected resort communities, no significant increases in Police Department staffing is expected. This can be influenced, however, by the number of recreational marijuana outlets and effectiveness of education programs. With current technology, the cost of marijuana testing, when a person is suspected of driving under the influence is expensive, as a blood test is required. Council should consider a restitution charge for these tests in the future. 4.5 State of Colorado 2014 Funding Requests Two significant funding requests have been submitted by State Office of Planning and Budgeting to the Colorado Joint Budgeting Committee. The requests identify the resources necessary for law enforcement to ensure the safety of the general public (including training and roadside testing devices; a robust regulatory environment, youth education, substance treatment and promotion of public health. The combined total of the requests equal $20.5 million. If funding is provided, benefits would accrue at the local level. Action will be taken this Legislative term. Page 14. 3 6/17/2014 SECTION 5 RECREATIONAL MARIJUANA CONSIDERATIONS FOR APPROVING IN AVON 5.1 Introduction Several mountain communities in Colorado have passed ordinances legalizing and regulating recreational marijuana and uses ancillary to retail stores. In an effort to understand how other towns are managing the regulatory framework, staff has researched the towns of Breckenridge, Frisco, Steamboat Springs and Aspen and provided a jurisdictional comparative matrix as Appendix B to this report. Where applicable, those findings are incorporated below. Initial feedback from these municipal contacts is that the regulatory framework is working well in the community and few, if any, problems are reported. "PUD Zoning" and Required Distances for Certain Uses from Marijuana Establishments 5.2 Avon's "PUD Zoning" and Federal Law Governing School Distance from Marijuana Establishments PUD Zoning: One of the unique characteristics of Avon is its expansive "PUD Zoning" which essentially are custom zone districts. Exhibit B, a map of the PUD Zoning areas in the Town of Avon, which follows this written Section, identifies seventy -three percent (73 %) of the Town's total incorporated area as being governed by PUD authority vested in Homeowner Associations (HOAs), in addition to Town Land Use Code requirements. The net effect of PUD Zones is that, if Council approves recreational marijuana in one or more areas governed by a PUD, then that PUD would need to take a subsequent action to prohibit or approve with or without conditions allowing recreational marijuana. Staff Comment: With this zoning pattern, if Council wishes to proceed with steps to approve recreational marijuana, staff recommends overlay districts be used based upon the type of recreational marijuana facility being approved. Federal Regulations Applying_ to Schools: At least 1,000 feet of separation "as the crow flies" is required under Federal law between a school, youth center or public swimming pool, playground, and a recreational or medical marijuana establishment. A school includes both public and private schools. The map provided In Appendix B also delineates the effect of the requirement when applied to all schools and daycare facilities. The Recreation Center and Nottingham Park playgrounds are also subject to the 1,000 foot minimum distance ruling. Remaining Incorporated Area: Areas without PUD Zoning or not included in the school /playground 1,000 foot restriction buffer, is limited. As shown on the map in Appendix B, remaining properties eligible for consideration only include those zoned for retail uses. These are located in a small part of Page 15. 1 6/17/2014 Nottingham Road near the Interstate 70 Interchange, and in the Shopping Center (SC) zoned properties in East Avon. Recreational Marijuana Business Types Requiring Town of Avon Permitting 53 Cultivation, Manufacturing and Testing Facilities The Town may approve or prohibit any or all of these facilities. If the Town Council wishes to move to the construction of regulations for one or more uses, then staff recommends consideration of the following: 1. The Light Industrial and Commercial (IC) zone district is intended to provide for a variety of warehousing uses, research and development firms, wholesale distributors and light manufacturing. This particular zone district lends itself well to cultivation, manufacturing, and /or testing facilities if properly regulated and distanced from sensitive land uses. 2. The need for staff to prepare a definition for each facility; evaluate current building codes for adequacy of ventilation systems. As an example, Eagle County has enacted a thorough application checklist including the design of an odor control system by a licensed mechanical engineer. 5.3.1 Cultivation: An entity licensed to cultivate, prepare, and package marijuana and sell marijuana to retail marijuana stores, to marijuana product manufacturing facilities, and to other marijuana cultivation facilities, but not to consumers. Jurisdictional Comparison: All entities surveyed in Appendix A have approved cultivation facilities. 1. Revenues accruing to the jurisdiction are from Licensing Fees ranging from $1500 - $9,650 per year 2. Annual renewal fees range from $150 - $9,650 per year 3. Term of License: One Year 4. Zone Districts: Industrial and /or Commercial districts were selected by other communities. Portions of the Town's Light Industrial and Commercial (IC) zone district outside the 1,000 buffer could be appropriate for cultivation facilities if thoroughly regulated. 5. Current State Amendment 64 regulations require that an approved retail store must own its cultivation operation, which can be off -site. Certain exceptions on quantities, i.e., 30% can be purchased from another grower are allowed. This requirement is expected to change in the current State of Colorado Legislative Session to allow purchase of product from a non -owned grow operation, but at this time has not been amended. 5.3.2 Manufacturing: Page 15. 2 6/17/2014 This is an entity licensed to purchase marijuana for the alteration of the marijuana into products such as "consumables" or "marijuana infused products" ( "MIPs ") and then package the marijuana products and sell to other marijuana product manufacturing facilities and to retail marijuana stores, but not directly to consumers. Jurisdictional Comparison: All entities surveyed in Appendix A have approved manufacturing facilities. 1. Revenues accruing to the jurisdiction are from Licensing Fees ranging from $150 - $9,650 per year. 2. Annual renewal fees range from $150 - $9,650 per year 3. Term of License: One Year 4. Zoning: As with cultivation activities, these activities have been zoned in Commercial and /or Industrial zone districts. The Town's IC zone district would be the equivalent of other communities for this type of operation. 5.3.3 Testing Facilities: An entity licensed to analyze and certify the safety and potency of marijuana. Laboratory testing for all marijuana products sold in the State will soon be a requirement. Jurisdictional Comparison: As shown in Appendix A, Aspen, Steamboat Springs and Eagle County have approved testing facilities. 1. Revenues accruing to the jurisdiction are from Licensing Fees ranging from $2,000 - $9650 per year. 2. Annual renewal fees range from $150 - $9650 per year 3. Term of License: One Year 4. Zoning: These types of facilities are found in Rural, Industrial, and or Commercial Zone Districts. The Town's Light Industrial and Commercial (IC) zone district would be the appropriate zone district since it currently permits "commercial research facilities." 5.4 Recreational Marijuana Retail Stores An entity licensed to purchase marijuana from marijuana cultivation facilities and marijuana products from marijuana product manufacturing facilities and to sell marijuana products to consumers. Currently, a retail marijuana store licensee shall only sell retail marijuana that was grown in its commonly -owned retail marijuana cultivation facility, with some exceptions as noted above. Jurisdictional Comparison: All entities surveyed in Appendix A have approved retail stores. 1. Revenues accruing to the jurisdiction are from Licensing Fees ranging from $150 - $9,650 per year 2. Annual renewal fees range from $150 - $9,650 3. Term of License: One Year 4. Direction on Land Use Codes: Staff has collected zoning and design guidelines from the surveyed municipalities as shown in the comparative summary. If Council wishes to move forward to extend the moratorium for the purposes of preparing the ordinances needed Page 15. 3 6/17/2014 to regulate recreational marijuana, either by Council or voter ballot approval, staff seeks direction on the following topics: [Fees, taxes, licensing process and use of fee /tax proceeds are dealt with in subsequent sections of this report.] 5.4.1 Classify as a Retail Use: Classify Recreational Marijuana as retail use and allow in zones permitting retail operations. This aligns with how Avon regulates liquor sales. 5.4.2 Regulate Number: The Town of Avon may regulate the total number of retail establishments selling Recreational Marijuana. This could be useful if there are concerns about a substantial influx of establishments or over - concentration of this use. Experience with medical marijuana shows that the market over time regulates the number of successful owners. It may make sense in the initial years to limit to a small number (for example three) especially when considering the PUD zoning throughout the Town. 5.4.3 Regulate Distance from Schools: 1,000 feet is the federal distance requirement that would be applied to Avon Elementary School as well as any public or private school, or playground. 5.4.4 Regulate Distance from Other Uses: When surveying other municipalities that currently permit marijuana establishments, in addition to distancing from schools and parks, locational restrictions are typical from residential uses. Minimum setbacks from residential uses are either "not immediately adjacent ", loo', or zoo'. 5.4.5 Regulate Distance from another Recreational Marijuana Establishment: Some communities enact "spacing" requirements limiting how close one operation can be to another. Installing a spacing requirement could result in a de -facto monopoly where one operation is protected from all other competitors when considering the limited incorporated areas not under a PUD Zone. Other communities have adopted strict distancing requirements such as 500' in Frisco and l000' in Steamboat. There can be parallels drawn between the licensing process for liquor establishments and marijuana establishments. The Town's liquor authority has vague criteria to consider when reviewing a new establishment in relation to distancing and quantity: • The ratio of the number of retail liquor store licenses in the Town to the population of neighborhood of the Town, compared to the ratio of the number of retail liquor store licenses in the County to the population of the County. • The distance between the premises of the applicant and the premises of other holders of the same class of license. 5.4.6 Develop Design Guidelines for signage, store names, storefront and interior elements: Prohibit any flamboyant display of marijuana and keep storefronts discreet and attractive. Establish guidelines that require a business that meets a "more superior quality" of development (Strategic Plan). Page 15. 4 6/17/2014 5.4.7 Retail Marijuana Vending Machines: Staff has not had sufficient time to fully evaluate how to best regulate this type of vending machine should Council wish to permit the machines. 5.6 Map: Zoning and Buffer Analysis for Marijuana Businesses The map provided in Appendix B shows the following: • 1,000 linear foot distance buffer from public /private schools and public parks. Properties within these buffer zones are not eligible for any type of marijuana establishment. • PUD zone districts. Any marijuana establishment proposed in a PUD zone would require a zoning amendment be approved by Town Council to operate. • Potential locations in the Neighborhood Commercial (NC) and Shopping Center (SC) zone districts where a marijuana establishment could operate if retail recreational marijuana is approved by Town Council. Page 15. 5 6/17/2014 SECTION 6 PRIVATE SMOKING CLUB / RECREATIONAL MARIJUANA 6.1 Introduction: This section discusses Marijuana Clubs, meaning establishments where persons who are 21 or older may bring their own cannabis and consume it in the presence of other club members. The Town of Avon Municipal Code currently does not allow this type of facility and this type of business is largely untested in the State of Colorado. However, consideration should be paid to this type of business should Council wish to proceed with steps to approve recreational marijuana since it could provide a legal establishment to consume marijuana with minimal impact to the community. 6.2 Amendment 64: Amendment 64 does not expressly authorize or prohibit "Marijuana Clubs ". Rather, Amendment 64 does prohibit "consuming marijuana in public ". Colorado Constitution, Article XVII I, Section 16. (3)(d) states that persons 21 years or older may consume marijuana, "provided that nothing in this section shall permit consumption that is conducted openly and publicly or in a manner that endangers others." The concept of a Marijuana Club is that a club which only permits members is "private" and not "public ". At this time, Club Ned in Nederland is only one known Marijuana Club in Colorado. Amendment 64 does not permit consumption of marijuana where sold for retail, therefore, the sale of marijuana is not permitted a Marijuana Club. 6.3 Rationale or Demand: Please see March 14, 2014 article in the Daily Camera regarding Club Ned (Page 6.3). This article states the basic rationale for permitting marijuana clubs. 6.4 Clean Indoor Air Act: The Clean Air Act as adopted by the State of Colorado prohibits indoor smoking except for "A place of employment that is not open to the public and that is under the control of an employer that employs three or fewer employees;" C.R.S. 25- 14- 205(1)(h). Avon's current indoor smoking regulations permit indoor smoking at "Private Clubs" that have no employees. "Private Club" is defined as an organization operated not for pecuniary gain and does not include establishments open to the members of the general public for a nominal fee and which is structured for on -going membership rather than incidental memberships. Licensing Regulations: Marijuana Clubs were not addressed in Amendment 64. Currently there are no state regulations concerning licensing requirements for Marijuana Clubs, such as hours of operation, distance from schools, required food service, revocation, suspensions and annual renewals, and mandatory indoor air controls. Presumably, municipalities have wide discretion to establish procedures and minimum requirements for licensing of Marijuana Clubs. 6.5 Liquor License: Presumably, local municipalities can permit or prohibit liquor licenses for marijuana clubs under (1) local liquor license authority, (2) general zoning authority and (3) local police powers to regulate clubs in general. 6.6 Revenues: Marijuana sales are not permitted at marijuana clubs, therefore revenues should be similar to a restaurant and bar establishments if food and /or alcohol is sold, alcohol is not to be sold separately. Page 1 6. 1 6/17/2014 6.7 Zoning: Municipalities have broad police power discretion to define different uses and establish zone districts where such uses are permitted, permitted by special review, or prohibited. The only known example of specific zoning to permit a marijuana club is in Nederland, Colorado. The Town of Nederland's definition of "Club and Club, For Profit" as well as the relevant use table excerpts is included below: Nederland allows Club, For Profit in the Neighborhood Commercial, Central Business District and General Commercial area as a Use Permitted by Special Review, and does not allow Club, For Profit in any other zone district. Nederland's zoning regulations do not include any specific regulations or review criteria in its Special Review process for Marijuana Clubs. Club means any nonprofit membership organization, including a lodge catering exclusively to members, and whose facilities are limited to meeting, eating and recreational uses and whose activities are not conducted principally for monetary gain. Club, for profit means any establishment catering exclusively to members and whose facilities are used for meeting, eating and recreational uses and whose activities are conducted principally for monetary gain. Activities on the premises may include the consumption of legal drugs and alcohol, provided that all licenses, permits and other approvals necessary for such consumption at the particular location to be lawful are obtained and maintained and that all other laws, rules and regulations applicable to such consumption at the particular location are met. "N" = use groups prohibited "R" = use groups permitted by special review "Y" = use groups permitted outright USE GROUPS DISTRICTS F MR LDR MDR NC CBD GC I p7 Commercial Use Groups Club N N I R Y Y N 7 N Club, for profit I N I N I R I R R N I N Page 16. 2 6/17/2014 http:1&vwwr_dai1ycaroera.co mrmarijuanalci_252994571club -red -can nabis -cafe open -neded and* Club Ned cannabis cafe to open in Nederland By Mrtch Byars . Carnem Stair Water Boulder Daily Camera Posted: Ida IlyCamera. com After the passing of Amendment 64 more than) a year ago, Nederland's Club Ned is set to be the only cannabis cafe — a private club where members can go to smoke marijuana — in Boulder County when it opens sometime in the next few weeks. Cheryl Fanelli and her husband, David, who have lived in (Nederland for 25 years, are set to open Club Ned at 154 Highway 72 after a 14 -month battle to get approval from the town of Nederland and comply with state laws- "It's awesome, it's really awesome," Cheryl Fanelli said_ "It's been tough, but we've had the overwhelming support of the town, and without that it never would have gone through_ The town deserves thanks for pushing it through." While Amendment 64 made the purchase of recreational marijuana legal, smoking pot in public and shops is still illegal_ 5o Fanelli said she wanted to open a place where people could gather together to take while enjoying each other's company. "People like to socialize, people like to get together," Fanelli said_ "It's the reason bars are in existence_ It's way cheaper to drink at home, but humans are sociable creatures." But opening such a place for marijuana (posed a number of issues_ Club Ned's attorney Jeff Gard, who works with several local marijuana businesses, said the major hurdle was the Colorado Clean Indoor Air Act, which does not allow indoor smoking of any sort in most buildings_ Gard said the solution was inspired by a Veterans of Foreign Wars post where he saw veterans smoking indoors- "I just woke up in the middle of the night and figured out how to do it," Gard said. In order to allow smoking indoors, Club Ned had to become a private club with various restrictions_ The Fanellis could only hire a small number of workers, had to make a certain percentage of their revenue from membership dues. and the business needed to be BYOC — bring your own cannabis_ But Nederland's zoning did not allow for private clubs in Club Ned's zone, so the Fanelli's had to get the town of Nederland to change its zoning rules_ But Nederland Mayer Joe Gieriach said the town's zoning needed an update anyway, so the zoning changes were made to allow Club Ned to operate a private club_ "We needed to update our code for clubs in general, whether its the Lion's Club or Club Ned," Gierfach said_ We just warned to update our code so that we had something to address this type of building use.. - think we developed a pretty solid policy which makes sense for Nederland_" Gard said while there was a small group that opposed the zoning changes, most. supported the club. Page f of 2 Mar 30, 2014 14: 0. -57AM ME-7 Page 16. 3 6/17/2014 http:thvww. daily earnera. co- mlmarijuanalci_2'S2 9 94571 aloe+- nod -cannabis -cafe-open -neded and# "It was a landslide in terms of poputar opinion," Card said Card said with the legalization of recreational marijuana, the town needed a place where people could smoke it. "The idea is if you don't provide somebody a place to go, people are just walking around smoking pet," Card said. "So for the town it was kind of a no- Drainer. You don't want people on Main Street in Nederland smoking weed, or going into the woods and buming the forest down." Added Oieriach, "it just provides more options for people. Overall our goal is to comply with Amendment 64, which says to treat marijuana like alcohol." Fanelli said she also wanted to open the club to show people a business could involve marijuana and comply with the state and all local guidelines. Me are complying with everything, absolutely everything," she said. 'There is so much stigma attached, we want to take the stigma away. So we wanted to be over-the-top respectable." Club Ned is not the first attempt at a cannabis club in Boulder County. The Hive Co-Op, billed as Colorado's first cannabis4riendly coffee and tea shop, was opened in Lafayette in January 2013 but was shut down just a month later when the city passed a temporary moratorium on marijuana. Laird said while there are some places that bill themselves as cannabis clubs in Denver, Club hied is the first he knows of that has the expressed approval of the local government. He believes that as the recreational marijuana industry grows, more places like Club Ned will begin to pop up. "If people fallow a responsible model, do it as a labor of love, small -scale business, then anybody can do this anywhere as long as the zoning provides for private clubs," Card said For Fanelli, she is just happy their 14 months of meetings and work finally paid off. "I knew we'd win, but it"s awesome," she said. 'We persevered, we didn't give up. However we had to do it, however we had to make it work, whatever we had to do to follow the laws, we were going to make it work. "This was something thatwve felt like we really needed to do." Confacf Camera Staff W'6W Mrtch Byars at 303 -473- 1':329 or byarso7 darr'ycarnera.corn Page 16. 4 6/17/2014 SECTION 7 MARIJUANA LICENSING AUTHORITY, TAXES & FEES IMPOSITION & COLLECTION 7.1 Summary of Findings: 7.1.1 Marijuana Licensing Authority (MLA) In many jurisdictions, the Liquor Licensing Authority serves as the M LA for purposes of licensing, oversight, complaints, enforcement, etc. in a manner similar to the licensing of liquor establishments. In other municipalities, the MLA has included the Town Council, Town Clerk or the Town Manager or Designee. 7.1.2 State Fees State Fees include an application fee, licensing fees for each type of business and annual renewal fees. 7.1.3 Local Fees Each jurisdiction may set application, license, transaction and renewal fees without limit. Local application fees are set by the municipality and have no restrictions or caps. The sampling of communities shows that none currently charge application fees or transaction fees.. Application Retail Cultivation Product Testing Eagle County Fee License Fee License Fee Manufacturing Facility Retail License varies License Fee License Fee State of $500.00 $3,750.00 $2,750.00 $2,750.00 $2,500.00 Colorado $9,650.00 $150.00 $2,000.00 Products Manufacturing varies Fees $3,000.00 $9,650.00 $150.00 $2,000.00 Testing Facility Renewal N/A $3,750.00 $2,750.00 $2,750.00 $2,750.00 Fees $1,031.25 $9,650.00 $150.00 7.1.3 Local Fees Each jurisdiction may set application, license, transaction and renewal fees without limit. Local application fees are set by the municipality and have no restrictions or caps. The sampling of communities shows that none currently charge application fees or transaction fees.. Page 17. 1 6/17/2014 Aspen Breckenridge Frisco Steamboat Eagle Eagle County Application Fee varies Retail License varies $2,062.50 $3,000.00 $9,650.00 $150.00 $2,000.00 Cultivation License varies $2,062.50 $3,000.00 $9,650.00 $150.00 $2,000.00 Products Manufacturing varies $2,062.50 $3,000.00 $9,650.00 $150.00 $2,000.00 Testing Facility varies N/A N/A $9,650.00 N/A $2,000.00 Renewal Fee $1,031.25 $9,650.00 $150.00 $1,500.00 Page 17. 1 6/17/2014 7.1.4 Taxes — Taxes on the retail sale of marijuana include: Current State Taxes on Recreational Marijuana: 15% State Excise Tax on Cultivated Marijuana (earmarked for school capitol construction) 10% Special State Sales Tax (over and above the state's 2.9% sales tax) 15% State Share Back to Local Jurisdictions (not earmarked) Town. of Avon Local Tax-Options: Local Sales Tax — 4% imposed on any retail sale Local Excise Tax — requires vote — can be any rate Local Transaction Fee — action by Council — requires nexus to actual costs 7.2 Excise Tax / Transaction Fee Considerations • An excise tax is an indirect tax on goods produced for sales for specific activities. It is an indirect tax because the producer or seller typically passes the increase in cost along to the buyer. Excises are normally imposed in addition to other taxes such as sales taxes. An excise tax can be a per unit tax or levied similar to a sales tax proportional to the price of the goods. Excise taxes are often earmarked for redress of specific social costs commonly associated with the product being taxed (e.g., alcohol and tobacco). • The Town of Avon could levy an excise tax on the sale of marijuana upon voter approval. It should be noted that that the Town is at a competitive disadvantage regarding retail sales compared to its unincorporated neighbors to the east and west. Eagle County has already approved retail marijuana sales and does not currently levy an excise tax. Therefore, any Avon excise tax (approved by an election) in addition to the Town's current 4% retail sales tax could potentially be a disincentive to these businesses locating in Avon due to the already extremely high level of taxes being levied. • A transaction fee may be imposed on each sale. The difference between an excise tax and a transaction fee would be that the transaction would not be a voter - approved fee. However, due to the restrictions of TABOR, in order for a transaction fee to not be considered a tax it has to have nexus to a cost being incurred by the Town and being recompensed. A good example of a typical fee in the case of the Town are our Liquor Licensing Fees, which reimburse the cost to the Town for staff time spent in administrating the liquor licensing process for local businesses. 7.3 Banking & Payment of Taxes The following information was gathered based upon discussions with Finance personnel from other jurisdictions: • For January, the range of gross sales per establishment in resort towns ranges from $75,000- $250,000 per establishment. Total all -in sales tax rates, depending on whether or not the Town would pass an excise tax on retail sales, would range from 18.4% and above. Page 17. 2 6/17/2014 The current Town retail sales tax of 4% would apply to all retail sales of marijuana. • In addition to retail sales taxes and /or excise taxes, municipalities also receive from the State a 15% share of the State's lo% excise tax on retail sales within their jurisdiction. If the Town does not allow retail establishments in the Town there is no State sharing. There is no sharing of the State's 15% excise tax on wholesale distribution. The Town of Avon would also receive a 15% share of the County's 1% retail sales tax on sales within the Town. • It appears that some local community banks are allowing checking accounts to be established by marijuana dispensaries. It is not known whether the companies are open about the nature of the business or not. It appears that the payment of taxes runs the gamut of cash, money orders or checks. Depending on the amount of cash collected, it may be possible to meet at the Town's depository bank to receive and count cash being remitted. This possibility is currently being investigated by the Town's depository bank. Also, if being paid in either cash or by money order, the Town's online filing system may not be a viable option for these types of businesses and they will have to file their returns manually. • If the Town only allows one or two dispensaries, financial information will not be available to be disclose. This also may create an issue with the earmarking of funds. 7.4 Use of Funds Because of the confidentiality of sales tax information and the potential for only a very small number of establishments, the publication of information regarding the financial results of these businesses may be very limited. Based on this expectation, it would be also difficult to report earmarked funds received from the taxation of these businesses. Staff's recommendation would be to account for any taxes received from marijuana establishments as General Fund revenues. Appropriations to cover such items as public education, etc. should be established at appropriate levels regardless of whether the Town allows such establishments. 7.5 Recreational Marijuana Sales Information from Surrounding Communities Recreational Marijuana has only been available for sale since January 2014. The Towns of Breckenridge and Telluride have provided the following information. Town No. of Stores Gross Sales - January Breckenridge 3 76o,667.00 Telluride 3 414,533.00 Page 17. 3 6/17/2014 7.6 Council Consideration for Setting Fees and Taxes: Should Council decide to move forward with any or all of the recreational marijuana uses prescribed in Amendment 64, Council should consider that the imposition of a voter approved excise tax would be a disincentive for a business to locate in Avon due to Avon's current 4% sales tax. A transaction fee must have a nexus to a cost being incurred by the Town, although it could be considered. Council might consider the imposition of high application, licensing and renewal fees in an effort to attract or detract business. Steamboat Springs is an example of "higher range" fees. Likewise, Avon may set these fees at any level. Page 17. 4 6/17/2014 SECTION 8 EDUCATIONAL PROGRAM Whether Council approves or denies — Council consideration of an educational program for the community. 8.1 Educational Outreach Program A Marijuana Educational Outreach Program would require resources from the town as well as the police department. The State of Colorado has provided complete materials for educational outreach. A recent article, included on Page 5.3 discusses the State of Colorado's educational resources and outreach. A sample of material is included in this section, page 5.4 for your review. Anticipated resources from the Town would include - Training for a police officer - A website - Educational materials Costs associated with an educational outreach program have not been determined. 8.2 Marijuana: Facts Parents Need to Know — Appendix E — Page i 8.3 Additional Information on education outreach — State of Colorado By /Bruce Kennedy /MoneyWatch /March 24, 2014, 7:52 AM Colorado seeks to educate public about marijuana Colorado is trying to stay ahead of the curve as the state's landmark legalization of both recreational and medical marijuana heads into its fourth month by making cannabis information available to the public, while also launching a new ad campaign warning the public against driving while high. Colorado last week unveiled a new website, colorado.gov /marijuana, meant to answer frequently asked questions about legalized cannabis, including its health impacts. The site reportedly incorporates the latest information and resources from Colorado's state departments of revenue, education, transportation, human services and environment. "State agencies worked together to develop this website as a reliable resource for parents, consumers, tourists and others who want the facts about marijuana's health effects and the laws in Colorado," Dr. Larry Wolk, executive director and chief medical officer at the Colorado department of public health and environment, said a statement. Wolk says his group has requested $3.7 million this year from Colorado's general assembly to keep the website as up -to -date as possible with the latest research and educational materials. Page 18. 1 6/17/2014 As it seeks to educate the public about marijuana, Colorado also began a $500,000 advertising campaign earlier this month warning cannabis consumers not to drive while under the influence. Four Denver -based agencies reportedly handled the campaign, part of which is aimed at Colorado's Latino population. "Colorado has recently legalized the use of marijuana," says an online statement from the Amelie Company, which came up with the creative side of the ad campaign, "meaning a lot of people are now allowed to follow through with their daily routines under the effect of it." The company decided to use humor to educate the public via the state's "Drive High, Get a DUI" campaign, which features three television ads. In one spot, a stoned, would -be home barbecue chef keeps trying to turn on his gas grill, oblivious to the fact that his grill doesn't have a gas tank. "Grilling high is now legal," the ad says towards the end. "Driving to get the propane you forgot isn't." While medical marijuana is legal in 20 states and the District of Columbia, Colorado and Washington on January 1 became the first states to legalize the sale of marijuana for recreational use to adults. Cannabis remains illegal under federal law, and most broadcasters in both Washington state and Colorado are citing federal broadcasting regulations and staying away from airing ads for marijuana dispensaries, according to Ad Age. But Ad Age reports that advertising online is legal for age - appropriate audiences. © 2014 CBS Interactive Inc. All Rights Reserved. Page 18. 2 6/17/2014 STATE OF Search this site COLORADO Home Get the Facts Parents Know the Laws Using Too Much? More Information Official State of Colorado Website for Retail Marijuana Information Et Resources 0 ' Home Growers t4it it, Today, users can get the same amount Approximately 55 percent of youth Colorado residents 21+ can grow as of THC from a single puff that people have tried marijuana at least once many as b marijuana plants per person. in the 1970s got from an entire joint. before reaching 12th grade. @ 2014 Colorado Department of Public Health 8 Environment - The State of Colorado I All rights reserved Page 18. 3 6/17/2014 SECTION g PUBLIC COMMENT Introduction This section includes letters received since August 27, 2013, the date of Council's action establishing the temporary moratorium. In opposition to retail marijuana sales in Avon: Jerri and David Hoffmann — Hoffmann Real Estate James Deighan — Highline Productions Mike Brumbaugh - Avon Venture Sports Jorge Umana — Meridian Intermountain Press Release A press release was sent out in advance of the meeting soliciting feedback via email and announcing the time and date of the Council meeting on Amendment 64. 6/17/2014 From: Jerri Hoffmann Sent: Monday, April 14, 2014 4:13 PM Subject: Recreational Marijuana in Avon? Dear Susan: Thank you for bringing this matter to our attention. We would like to go on record as being vehemently opposed to bringing marijuana to our family oriented community in any of it's forms... recreational use, testing, cultivation or manufacturing. This will significantly alter the nature of what we represent and the complexion of what we are about in Avon. No one can dispute this ... it is a fact. We live in a hard working, family focused, health driven place and marijuana absolutely does not fit into this picture. It is noteworthy that our most recent tenant, P Furniture and Design, came to us from Eagle Vail because a marijuana growth facility went in next door to their E -V space. They are not alone. We have had similar discussions with other existing and potential tenants ... they will not lease space next to or near pot pushers of any kind and will flee Avon for other communities that don't. This, too, is a fact. Town Council has an opportunity to have a backbone and do the right thing. How about promoting Avon as the hard charging, energetic, ambitious, forward thinking, clear minded, nature loving place to live and raise a family that we have come to know and care about? These are the real people of Avon, Colorado. Our family has made a significant investment in this community with them as the foundation. We have taken a stand and challenge Town Council to do the same. "Clear eyes, full heart, can't lose!" Sincerely, Jerri and Dave Hoffmann 6/17/2014 From: James Deighan [mailto:jdeighan @gohighline.com] Sent: Monday, April 14, 2014 4:48 PM Subject: Recreational Marijuana in Avon? Ditto. On Mon, Apr 14, 2014 at 4:13 PM, Jerri Hoffmann wrote: Dear Susan: Thank you for bringing this matter to our attention. We would like to go on record as being vehemently opposed to bringing marijuana to our family oriented community in any of it's forms... recreational use, testing, cultivation or manufacturing. This will significantly alter the nature of what we represent and the complexion of what we are about in Avon. No one can dispute this ... it is a fact. We live in a hard working, family focused, health driven place and marijuana absolutely does not fit into this picture. It is noteworthy that our most recent tenant, P Furniture and Design, came to us from Eagle Vail because a marijuana growth facility went in next door to their E -V space. They are not alone. We have had similar discussions with other existing and potential tenants ... they will not lease space next to or near pot pushers of any kind and will flee Avon for other communities that don't. This, too, is a fact. Town Council has an opportunity to have a backbone and do the right thing. How about promoting Avon as the hard charging, energetic, ambitious, forward thinking, clear minded, nature loving place to live and raise a family that we have come to know and care about? These are the real people of Avon, Colorado. Our family has made a significant investment in this community with them as the foundation. We have taken a stand and challenge Town Council to do the same. "Clear eyes, full heart, can't lose!" Sincerely, Jerri and Dave Hoffmann 6/17/2014 From: mike brumbaugh [mailto:mike(7a avonventuresports.com] Sent: Monday, April 14, 2014 5:04 PM To: Jerri Hoffmann Subject: Recreational Marijuana in Avon? l00% agree. I have had a ski and bike shop in Avon for 23 years. While marijuana use is very prevalent in both of these industries, I do not feel it in any way represents what Avon in general stands for, or myself personally. Thank you, Jerri, for so stating things so articulately. Mike Brumbaugh Venture Sports Cell 970 - 390-4317 Avon 970 - 949-131$ On Apr 14, 2014, at 12:13 PM, Jerri Hoffmann wrote: Dear Susan: Thank you for bringing this matter to our attention. We would like to go on record as being vehemently opposed to bringing marijuana to our family oriented community in any of it's forms... recreational use, testing, cultivation or manufacturing. This will significantly alter the nature of what we represent and the complexion of what we are about in Avon. No one can dispute this ... it is a fact. We live in a hard working, family focused, health driven place and marijuana absolutely does not fit into this picture. It is noteworthy that our most recent tenant, P Furniture and Design, came to us from Eagle Vail because a marijuana growth facility went in next door to their E -V space. They are not alone. We have had similar discussions with other existing and potential tenants ... they will not lease space next to or near pot pushers of any kind and will flee Avon for other communities that don't. This, too, is a fact. Town Council has an opportunity to have a backbone and do the right thing. How about promoting Avon as the hard charging, energetic, ambitious, forward thinking, clear minded, nature loving place to live and raise a family that we have come to know and care about? These are the real people of Avon, Colorado. Our family has made a significant investment in this community with them as the foundation. We have taken a stand and challenge Town Council to do the same. "Clear eyes, full heart, can't lose!" Sincerely, Jerri and Dave Hoffmann 6/17/2014 From: Jorge @meridianintermountain.com Sent: Tuesday, April 15, 2014 10:29 AM To: Jerri Hoffmann Subject: Recreational Marijuana in Avon? I am agree with Jerry too. We can accomplish everything we want in a healthy way. " Do not do everything for money and do not do things because everyone does it" 6/17/2014 SECTION io COLORADO TOWNS AND CITIES ALLOWING, MORATORIUMS /TEMPORARY BANS AND BANNING RECREATIONAL MARIJUANA STORES 1o.1 The breakdown of cities and towns in Colorado allowing, temporarily banning or banning retail marijuana is summarized in the following chart. A majority of cities /towns in Colorado have banned recreational marijuana. The complete city /town listing can be found in Appendix C. Page 110. 1 6/17/2014 Number of Cities /Towns Percentage Allowing Recreational Stores 37 32% Temp. Moratorium /Ban 13 11% Banned 66 57% Page 110. 1 6/17/2014 Retail Marijuana Local Jurisdictional Comparison - Appendix A State of Aspen Colorado (Pitkin Cty) Breckenridge Frisco Steamboat Eagle Eagle County Permitted Recreation Marijuana Facilities: Retail Store Yes Yes Yes Yes Yes Yes Yes Yes* In Licensed Cultivation Facility Yes Yes Yes Retail Location Only Yes Yes Yes Yes* In Licensed Products Manufacturing Yes Yes Yes Retail Location Only Yes Yes Yes Testing Facility Yes Yes No No Yes No Yes Private Clubs n/a No No No No No No Concurrent Retail and Medical? Yes Yes Yes Yes Yes Licensing: State License Required? Yes Yes Yes Yes Yes Yes Yes Local License Required? No Yes Yes Yes Yes Yes Yes Town Manager Licensing Authority Dept. of Revenue City Clerk or Appointee Town Clerk City Clerk Board Trustees BOCC >P.Dir. Yes - for retail Public Hearing? No store Yes No Building Department Inspection Yes Yes Yes Yes Yes Background Check Required? No Yes Yes Yes Yes Licensing Fee - $5,000 max. per Amendment 64. Note that fees are due at time of application: Application Fee $500 Retail Store $3,750.00 varies $2,062.50 $3,000.00 $9,650 $150 $2,000.00 Cultivation Facility $2,750.00 varies $2,062.50 $3,000.00 9650 150 $2,000.00 Products Manufacturing $2,750.00 varies $2,062.50 $3,000.00 9650 150 $2,000.00 Testing Facility $2,500.00 varies NA NA 9650 $2,000.00 Annual Renewal Fee $3750 & $2750 $1,031.25 $9,650 $150 $1,500.00 Expires W/ Term of License 1 Year n/a 1 Year State Lic. 1 year 1 year 1 year State Issued Warehouse Storage Permits Allowed? Yes n/a Yes Permitted Locations: 5,9,11,19, 20, Land Use Districts Not Defined Comm or 31 Com, Ind Commercial Comm, Ind by right or Zone Districts Not Defined any retail - Retail Uses w /criteria CG, I Comm, Ind Location Restrictions: Setback (ft) from licensed child care facility Not Defined n/a 500 500 1000 1000 200 Setback (ft) from educational institution (Pub. or Private) Not Defined n/a 500 500 1000 1000 500 Setback (ft) from any halfway house or correctional facility Not Defined n/a 500 500 n/a n/a 200 Setback from Residential Not Adjacent, Except Use Not Defined n/a in MU 100 Not adjacent 100 200 Setback from a Public Park, Recreation Center, or Publicly Owned Building Not Defined n/a NA NA 1000 n/a 200 6/17/2014 Retail Marijuana Local Jurisdictional Comparison - Appendix A State of Aspen Signage: Restrictions on the Display of the word "Marijuana "? No* No Yes Yes varies Yes Restrictions on the Display of an image of any part of a Plant? No* No Yes Yes varies Yes 6/17/2014 Colorado (Pitkin Cty) Breckenridge Frisco Steamboat Eagle Eagle County Setback from Another Retail Marijuana Establishment Not Defined n/a NA 500 1,000 n/a n/a Permitted in a Building with a Residential Use? Not Defined Yes No No No no 200 Exclusion from Downtown Yes* After Jan. 2015- or Core Area Not Defined No Medical Yes No yes n/a Exclusion from Residential Zoning Districts Not Defined Yes Yes Yes Yes 100 200 Exclusion from a building having Rooms for Boarding Not Defined n/a Not Defined Yes n/a n/a n/a Exclusion from a building have a Pediatrician's Office Not Defined n/a Not Defined Yes No n/a n/a Home Occupation? n/a No No n/a No Maximum Store Size Limitation? (SF) None No No n/a No How Distances are PL to Building of Lic.- PL to Building of closest part of Measured? Not Defined Ped. Access Lic.- Direct Line PL to building of facility building w /use Business Operation: 8 A.M. to 10 8 A.M. to 10 Hours of Operation 8 A.M. to 12 A.M. P.M. P.M. 8 A.M. to 7 P.M. 11am - 7pm Sam - 7pm Days of Operation per Week 7 7 7 7 7 7 Signage: Restrictions on the Display of the word "Marijuana "? No* No Yes Yes varies Yes Restrictions on the Display of an image of any part of a Plant? No* No Yes Yes varies Yes 6/17/2014 i i i i i q i i i i t, Zoning for Ma 1i TvTi 3W OF IN C 0 L 0 6 A D U FA/ Z k ry This map was created by the Eagle County GIS Department. Use of this map should be for general purpose only. Eagle County does not warrant the accuracy of the data contained herein. 6/1 ?/2014 Potential locations that permit retail sale cond -use Zoning PUD / These areas would require zoning amendment Parcel Boundary 1,000 ft Buffer from School and Public Park Parcels (no marijuana facilities in accordance with federal regulations in these buffers) n� �f� won Appendix C Cities Allowing Recreational Stores: • Aspen • Fort Collins • Northglenn • Aurora • Frisco • Oak Creek • Basalt • Garden City • Pueblo • Black Hawk 0 Georgetown 0 Red Cliff • Boulder 0 Glendale 0 Ridgway • Breckenridge • Glenwood Springs • Salida • Carbondale • Idaho Springs • Silverthorne • Crested Butte • Lafayette • Silverton • Debeque • Leadville • Steamboat Springs • Denver • Log Lane Village • Telluride • Durango • Louisville • Wheat Ridge • Eagle • Manitou Springs • Severance • Edgewater • Nederland • Silver Cliff Cities with Moratorium / Temp Ban: Gypsum • • Avon 0 Federal Heights 0 Norwood • Basalt 0 Lakewood 0 Palisade • Crestone • Littleton • Snowmass • Dillon 0 Lyons 0 Vail • Erie • Dacono • Johnstown • Cities Banning Recreational Stores: • Arvada • Estes Park • Limon • Alamosa • Evans • Lone Tree • Bayfield 0 Fairplay • Longmont • Bennett • Firestone • Mead • Berthoud • Fountain • Minturn • Blanca 0 Foxfield • Montrose • Brighton 0 Frederick • Monument • Broomfield • Fruita • Nucla • Buena Vista • Fort Morgan • Palmer Lake • Burlington • Greeley • Parker • Calhan • Green Mountain Falls • Poncha Springs • Castle Rock • Greenwood Village • Severance • Centennial • Gunnison • Silver Cliff • Cherry Hills Village 0 Gypsum • Sterling • Cokedale • Haxtun • Superior • Colorado Springs a Hayden • Thornton • Craig • Holyoke • Victor • Crawford 0 Hudson • Westcliffe • Dacono • Johnstown • Westminster • Del Norte • Julesburg • Williamsburg • Dinosaur • La Junta • Windsor • Englewood 0 Larkspur • Woodland Park Information contained here is meant to give a representative sample of communities allowing, moratorium /temporary moratorium or allowing retail marijuana. Information has not been checked for accuracy. Source: coloradopotguide.com 6/17/2014 I_1»4►1111K4DI HEALTH REPORTS — SCIENTIFIC FINDINGS Health Effects - Brain Development National Institute on Drug Abuse. Drug Facts: Marijuana http : / /www.drugabuse.gov /publications /drugfacts /marijuana Bethesda, MD. NIDA, NIH, DHHS. Revised December 2013. Retrieved November 2013. How Does Marijuana Affect the Brain? When marijuana is smoked, THC rapidly passes from the lungs into the bloodstream, which carries the chemical to the brain and other organs throughout the body. It is absorbed more slowly when ingested in food or drink. However it is ingested, THC acts on specific molecular targets on brain cells, called cannabinoid receptors. These receptors are ordinarily activated by chemicals similar to THC that naturally occur in the body (such as anandamide; see picture, above) and are part of a neural communication network called the endocannabinoid system. This system plays an important role in normal brain development and function. The highest density of cannabinoid receptors is found in parts of the brain that influence pleasure, memory, thinking, concentration, sensory and time perception, and coordinated movement. Marijuana over activates the endocannabinoid system, causing the "high" and other effects that users experience. These effects include altered perceptions and mood, impaired coordination, difficulty with thinking and problem solving, and disrupted learning and memory. Marijuana also affects brain development, and when it is used heavily by young people, its effects on thinking and memory may last a long time or even be permanent. A recent study of marijuana users who began using in adolescence revealed substantially reduced connectivity among brain areas responsible for learning and memory. And a large long -term study in New Zealand showed that people who began smoking marijuana heavily in their teens lost an average of 8 points in IQ between age 13 and age 38. Importantly, the lost cognitive abilities were not fully restored in those who quit smoking marijuana as adults. Those who started smoking marijuana in adulthood did not show significant IQ declines. What Are the Other Health Effects of Marijuana? Marijuana use may have a wide range of effects, particularly on cardiopulmonary and mental health. Marijuana smoke is an irritant to the lungs, and frequent marijuana smokers can have many of the same respiratory problems experienced by tobacco smokers, such as daily cough and phlegm production, more frequent acute chest illness, and a heightened risk of lung infections. One study found that people who smoke marijuana frequently but do not smoke tobacco have more health problems and miss more days of work than those who don't smoke marijuana, mainly because of respiratory illnesses. It is not yet known whether marijuana smoking contributes to risk for lung cancer. Is Marijuana Medicine? Page 1 1 Appendix D 6/17/2014 Many have called for the legalization of marijuana to treat conditions including pain and nausea caused by HIV /AIDS, cancer, and other conditions, but clinical evidence has not shown that the therapeutic benefits of the marijuana plant outweigh its health risks. To be considered a legitimate medicine by the FDA, a substance must have well- defined and measurable ingredients that are consistent from one unit (such as a pill or injection) to the next. As the marijuana plant contains hundreds of chemical compounds that may have different effects and that vary from plant to plant, and because the plant is typically ingested via smoking, its use as a medicine is difficult to evaluate. However, THC -based drugs to treat pain and nausea are already FDA approved and prescribed, and scientists continue to investigate the medicinal properties of other chemicals found in the cannabis plant —such as cannabidiol, a non - psychoactive cannabinoid compound that is being studied for its effects at treating pain, pediatric epilepsy, and other disorders. For more information, see DrugFacts - Is Marijuana Medicine? Marijuana also raises heart rate by 20 -100 percent shortly after smoking; this effect can last up to 3 hours. In one study, it was estimated that marijuana users have a 4.8 -fold increase in the risk of heart attack in the first hour after smoking the drug. This risk may be greater in older individuals or in those with cardiac vulnerabilities. A number of studies have linked chronic marijuana use and mental illness. High doses of marijuana can produce a temporary psychotic reaction (involving hallucinations and paranoia) in some users, and using marijuana can worsen the course of illness in patients with schizophrenia. A series of large studies following users across time also showed a link between marijuana use and later development of psychosis. This relationship was influenced by genetic variables as well as the amount of drug used, drug potency, and the age at which it was first taken —those who start young are at increased risk for later problems. Associations have also been found between marijuana use and other mental health problems, such as depression, anxiety, suicidal thoughts among adolescents, and personality disturbances, including a lack of motivation to engage in typically rewarding activities. More research is still needed to confirm and better understand these linkages. Marijuana use during pregnancy is associated with increased risk of neurobehavioral problems in babies. Because THC and other compounds in marijuana mimic the body's own endocannabinoid chemicals, marijuana use by pregnant mothers may alter the developing endocannabinoid system in the brain of the fetus. Consequences for the child may include problems with attention, memory, and problem solving. Additionally, because it seriously impairs judgment and motor coordination, marijuana contributes to risk of injury or death while driving a car. A recent analysis of data from several studies found that marijuana use more than doubles a driver's risk of being in an accident. The combination of marijuana and alcohol is worse than either substance alone with respect to driving impairment Rising Potency The amount of THC in marijuana samples confiscated by police has been increasing steadily over the past few decades. In 2012, THC concentrations in marijuana averaged close to 15 percent, compared to around 4 percent in the 198os. For a new user, this may mean exposure to higher concentrations of THC, with a greater chance of an adverse or unpredictable reaction. Increases in potency may account for the rise in emergency department visits involving marijuana use. For frequent users, it may mean a greater risk for addiction if they are exposing themselves to high doses on a regular basis. However, the full range of consequences associated Page 1 2 Appendix D 6/17/2014 with marijuana's higher potency is not well understood. For example, experienced users may adjust their intake in accordance with the potency or they may be exposing their brains to higher levels overall, or both. Is Marijuana Addictive? Contrary to common belief, marijuana is addictive. Estimates from research suggest that about g percent of users become addicted to marijuana; this number increases among those who start young (to about 17 percent, or 1 in 6) and among people who use marijuana daily (to 25 -50 percent). Long -term marijuana users trying to quit report withdrawal symptoms including irritability, sleeplessness, decreased appetite, anxiety, and drug craving, all of which can make it difficult to abstain. Behavioral interventions, including cognitive - behavioral therapy and motivational incentives (i.e., providing vouchers for goods or services to patients who remain abstinent) have proven to be effective in treating marijuana addiction. Although no medications are currently available, recent discoveries about the workings of the endocannabinoid system offer promise for the development of medications to ease withdrawal, block the intoxicating effects of marijuana, and prevent relapse. Page 1 3 Appendix D 6/17/2014 Northwestern University. Marijuana Users Have Abnormal Brain Structure and Poor Memory http://www.northwestern.edu/newscenter/storiesL2ol3 12/mZriivana- users - have - abnormal- brain - structure -- poor- memory.html Drug abuse appears to foster brain changes that resemble schizophrenia • The younger drug abuse starts, the more abnormal the brain CHICAGO - -- Teens who were heavy marijuana users -- smoking it daily for about three years -- had abnormal changes in their brain structures related to working memory and performed poorly on memory tasks, reports a new Northwestern Medicine® study. A poor working memory predicts poor academic performance and everyday functioning. The brain abnormalities and memory problems were observed during the individuals' early twenties, two years after they stopped smoking marijuana, which could indicate the long -term effects of chronic use. Memory - related structures in their brains appeared to shrink and collapse inward, possibly reflecting a decrease in neurons. The study also shows the marijuana - related brain abnormalities are correlated with a poor working memory performance and look similar to schizophrenia - related brain abnormalities. Over the past decade, Northwestern scientists, along with scientists at other institutions, have shown that changes in brain structure may lead to changes in the way the brain functions. This is the first study to target key brain regions in the deep subcortical gray matter of chronic marijuana users with structural MR[ and to correlate abnormalities in these regions with an impaired working memory. Working memory is the ability to remember and process information in the moment and -- if needed -- transfer it to long- term memory. Previous studies have evaluated the effects of marijuana on the cortex, and few have directly compared chronic marijuana use in otherwise healthy individuals and individuals with schizophrenia. The younger the individuals were when they started chronically using marijuana, the more abnormally their brain regions were shaped, the study reports. The findings suggest that these regions related to memory may be more susceptible to the effects of the drug if abuse starts at an earlier age. "The study links the chronic use of marijuana to these concerning brain abnormalities that appear to last for at least a few years after people stop using it," said lead study author Matthew Smith, an assistant research professor in psychiatry and behavioral sciences at Northwestern University Feinberg School of Medicine. "With the movement to decriminalize marijuana, we need more research to understand its effect on the brain." The paper was published Dec. 16 in the journal Schizophrenia Bulletin. In the U.S., marijuana is the most commonly used illicit drug and young adults have the highest -- and growing -- prevalence of use. Decriminalization of the drug may lead to greater use. Because the study results examined one point in time, a longitudinal study is needed to definitively show if marijuana is responsible for the brain changes and memory impairment. It is possible that the abnormal brain structures reveal a pre- existing vulnerability to marijuana abuse. But evidence that the younger a subject started using the drug the greater his brain abnormality indicates marijuana may be the cause, Smith said. Page 14 Appendix D 6/17/2014 The groups in the study started using marijuana daily between 16 to 17 years of age for about three years. At the time of the study, they had been marijuana free for about two years. A total of 97 subjects participated, including matched groups of healthy controls, subjects with a marijuana use disorder, schizophrenia subjects with no history of substance use disorders, and schizophrenia subjects with a marijuana use disorder. The subjects who used marijuana did not abuse any other drugs. Few studies have examined marijuana's effect on the deep regions in the brain -- the `subcortical gray matter' below the noodle- shaped cortex. The study also is unique in that it looked at the shapes of the striatum, globus pallidus and thalamus, structures in the subcortex that are critical for motivation and working memory. The Marijuana and Schizophrenia Connection Chronic use of marijuana may contribute to changes in brain structure that are associated with having schizophrenia, the Northwestern research shows. Of the 15 marijuana smokers who had schizophrenia in the study, 90 percent started heavily using the drug before they developed the mental disorder. Marijuana abuse has been linked to developing schizophrenia in prior research. "The abuse of popular street drugs, such as marijuana, may have dangerous implications for young people who are developing or have developed mental disorders," said co- senior study author John Csernansky, M.D., chair of psychiatry and behavioral sciences at Northwestern University Feinberg School of Medicine and Northwestern Memorial Hospital. "This paper is among the first to reveal that the use of marijuana may contribute to the changes in brain structure that have been associated with having schizophrenia." Chronic marijuana use could augment the underlying disease process associated with schizophrenia, Smith noted. "If someone has a family history of schizophrenia, they are increasing their risk of developing schizophrenia if they abuse marijuana," he said. While chronic marijuana smokers and chronic marijuana smokers with schizophrenia both had brain changes related to the drug, subjects with the mental disorder had greater deterioration in the thalamus. That structure is the communication hub of the brain and is critical for learning, memory and communications between brain regions. The brain regions examined in this study also affect motivation, which is already notably impaired in people with schizophrenia. "A tremendous amount of addiction research has focused on brain regions traditionally connected with reward /aversion function, and thus motivation," noted co- senior study author Hans Breiter, M.D., professor of psychiatry and behavioral sciences and director of the Warren Wright Adolescent Center at Feinberg and Northwestern Memorial. "This study very nicely extends the set of regions of concern to include those involved with working memory and higher level cognitive functions necessary for how well you organize your life and can work in society." "If you have schizophrenia and you frequently smoke marijuana, you may be at an increased risk for poor working memory, which predicts your everyday functioning," Smith said. Page 1 5 Appendix D 6/17/2014 Harvard Health Publications. Understanding Marijuana's Risks to the Brain http: www. health .harvard.edu /�ress_reIeases understanding- marijuanas- risks -to- the -brain As a treatment for physical ailments, marijuana has been shown to be effective at relieving pain, stimulating the appetite, and controlling cancer - related nausea and vomiting. These uses underlie the movement to legalize marijuana for medical use in the United States. As a treatment for psychiatric disorders, though, the risks of marijuana use exceed the benefits, reports the April 2010 issue of the Harvard Mental Health Letter. Regular use of marijuana can lead to addiction and other mental health problems, especially in people who are genetically vulnerable, notes Dr. Michael Miller, editor in chief of the Harvard Mental Health Letter. Addiction. The concentration of THC (the herb's psychoactive component) in marijuana has been increasing in recent years. Addiction specialists are concerned that this increased potency might accelerate development of dependence. Anxiety. At low doses, THC can be sedating. At higher doses, it can induce intense anxiety. Although some people find that marijuana calms them down, the most commonly reported side effects of this substance are intense anxiety and panic attacks. Mood disorders. In people with bipolar disease, marijuana can bring on manic episodes and increase rapid cycling between manic and depressive moods. Several studies also suggest that in some people, regular marijuana use may trigger depression. Psychosis. Marijuana intensifies psychotic symptoms and worsens outcomes in people with schizophrenia or other psychotic disorders. The results of several large observational studies also strongly suggest that using marijuana can increase the risk of developing psychosis, particularly in young people. Page 1 6 Appendix D 6/17/2014 Behavioral Issues and Addiction National Institute on Drug Abuse. Marijuana Facts Parents Need to Know http / /www.drugal use.gov /publications /marijuana - facts -Darents - need -to -know NIH Pub. No. 07 -4036. Bethesda, MD. NIDA, NIH, DHHS. Revised March 2011. Retrieved December 2012. As with most drugs, marijuana use interferes with judgment, which can mean a greater chance of engaging in risky behaviors and experiencing their negative consequences (such as acquiring a sexually transmitted disease, driving while intoxicated, or riding with someone else who is intoxicated and getting into a car crash). In addition to psychosis, regular marijuana use has been associated with several psychological effects, including depression, anxiety, suicidal thoughts, and personality disturbances. One of the effects most frequently reported is an "amotivational syndrome" characterized by a diminished or lost drive to engage in formerly rewarding activities. Whether this syndrome is a disorder unto itself or is a subtype of depression associated with marijuana use remains controversial, and whether marijuana causes it or is a response to it is still not understood. More research is needed to confirm and better understand these linkages. Marijuana use during pregnancy may harm the developing fetus. Research suggests that babies born to women who used marijuana during their pregnancies may have subtle neurological alterations and, later in childhood, can show diminished problem - solving skills, memory, and attention. However, the fact that pregnant women who use marijuana may also smoke cigarettes or drink alcohol makes it difficult to determine exactly how much of these effects are attributable specifically to marijuana. Page 1 7 Appendix D 6/17/2014 American College of Neuropsychopharmacology Parental THC Exposure Leads to Compulsive Heroin - Seeking and Altered Striatal Synaptic Plasticity in the Subsequent Generation. http-//­www.ncbi.nlm.nih.gov/­pubmedL2A385132 Recent attention has been focused on the long -term impact of cannabis exposure, or which experimental animal studies have validated causal relationships between neurobiological and behavioral alterations during the individual's lifetime. Here, we show that adolescent exposure to A(g)- tetrahydrocannabinol (THC), the main psychoactive component of cannabis, results in behavioral and neurobiological abnormalities in the subsequent generation of rats as a consequence of parental germ line exposure to the drug. Adult F1 offspring that were themselves unexposed to THC displayed increased work effort to self- administer heroin, with enhanced stereotyped behaviors during the period of acute heroin withdrawal. On the molecular level, parental THC exposure was associated with changes in the mRNA expression of cannabinoid, dopamine, and glutamatergic receptor genes in the striatum, a key component of the neuronal circuitry mediating compulsive behaviors and reward sensitivity. Specifically, decreased mRNA and protein levels, as well as NMDA receptor binding were observed in the dorsal striatum of adult offspring as a consequence of germ line THC exposure. Electrophysiologically, plasticity was altered at excitatory synapses of the striatal circuitry that is known to mediate compulsive and goal- directed behaviors. These findings demonstrate that parental history of germ line THC exposure affects the molecular characteristics of the striatum, can impact offspring phenotype, and could possibly confer enhanced risk for psychiatric disorders in the subsequent generation. Neuropsychopharmacology advance online publication, 22 January 2014; doi:10.1038/npp.2013.352• Page 1 8 Appendix D 6/17/2014 General Health Cannabis, Health & Public Policy: http://www.pbs.orw bh a- es/frontline shows dole 1bodv vpolicy html Page 3.13 In the 199os, cannabis is in the news again as research reveals an upturn in use and governments struggle to develop a policy response that weighs the potential harm of the drug against the potential harm of drug policy itself. Cannabis - -sold as marijuana, hashish and hash oil - -is the most frequently used illicit drug in Canada. Roughly one in four Canadian adults report having used cannabis at some time in their lives. And use has been on the rise among young people. For example, a 1997 Addiction Research Foundation (ARF) survey found that 25 percent of Ontario junior high and high school students used cannabis in the previous year, up from 13 percent in 1993• One feature of the renewed interest in cannabis is the frequency with which questions on the subject have been put to political candidates. Their responses - -often including admissions of cannabis use - -are typically lighthearted, but the humor is perhaps lost on the hundreds of thousands of Canadians with criminal records for cannabis possession. In October, 1995, Canada's House of Commons passed The Controlled Drugs and Substances Act, a law criticized for its continuing harsh approach to cannabis possession. To deal with ongoing concerns about cannabis policy, the basic questions that must be addressed remain the same: What do we know about the health risks associated with cannabis use? What is the most effective and least costly way to minimize these risks? What is the most effective way to minimize potential harms resulting from our drug policy response? Cannabis and Health Some health consequences of cannabis are clearly known, while others - -such as the effects of chronic exposure - -are less obvious. There is no doubt that heavy cannabis use has negative health consequences. (For detailed documentation of research and reference material, please see Hall et al, 1994, and WHO, in preparation). The most important effects are: Respiratory damage: Marijuana smoke contains higher concentrations of some of the constituents of tar than tobacco smoke. As well, it is hotter when it contacts the lungs and is typically inhaled more deeply and held in the lungs longer than tobacco smoke. Research has shown a link between chronic heavy marijuana use and damage to the respiratory system similar to that caused by tobacco. Long -term marijuana smoking is associated with changes - -such as injury to the major bronchi - -that leave the lungs open to injury and infection. Frequent, heavy use has been linked with bronchitis (Bloom et al., 1987; Page 1 9 Appendix D 6/17/2014 Tashkin et al., 1988.) There is no established link between marijuana smoking and lung cancer. But case reports of some cancers in young adults with a history of cannabis use are of concern. (Polen et al., 1993). These adverse effects are, of course, related to smoking the drug, and don't occur when cannabis is eaten. Physical co- ordination: Cannabis impairs co- ordination. This brings with it the risk of injury and death through impaired driving or accidents such as falls. North American studies of blood samples from drivers involved in motor vehicle crashes have consistently found that positive results for THC (the mood - altering ingredient in cannabis) are second only to positive results for alcohol. However, blood levels of THC do not demonstrate that a driver was intoxicated at the time of the accident. In addition, many drivers with cannabis in their blood are also intoxicated with alcohol. Experimental studies of driving that show that cannabis use can impair braking time, attention to traffic signals and other driving behaviors. The studies found that subjects appear to realize that they are impaired, and compensate where they can. However, such compensation is not possible when unexpected events occur, or if the task requires continued attention. Pregnancy and childhood development: Cannabis use by women who are pregnant may affect the fetus. As with tobacco smoking, risks such as low birth weight and premature delivery increase with use. The longer -term effects on children whose mothers smoked cannabis while pregnant appear to be subtle. Recent research suggests that exposure to cannabis in the womb can affect the mental development of the child in later years. By age four, for example, offspring of women who used cannabis regularly showed reduced verbal ability and memory. By school age, decreased attentiveness and increased impulsiveness were also found in children whose mothers used cannabis heavily (Day et al, 1994; Fried, 1995). Memory and thinking: The effects of cannabis on memory appear to be variable, and may depend on the test that is used. Overall, the effects seem to be modest. However, it's not yet known whether chronic use would produce serious impairments of memory, particularly is such use occurs during development. Several years ago, studies of adult cannabis users suggested that the drug has little effect on cognitive function. More recent research has demonstrated that long -term use produces deficits in the ability to organize and integrate complex information (Solowij et al., 1995). Psychiatric effects: Cannabis use has been linked to a number of psychiatric effects. The most significant is called cannabis dependence syndrome. A person with this condition will continue to use the drug despite adverse effects on physical, social and emotional health (Anthony and Helzer, 1991). Impairment of the person's behavioral control, combined with effects on thinking and motivation, can adversely affect a person's work or studies. The risk of dependence increases with use. It has been reported that one -third to one -half of those who use cannabis daily for long periods may become dependent. There is clearly a link between cannabis use and schizophrenia, but it is not yet known whether cannabis use triggers schizophrenia, or whether schizophrenia may lead to increased cannabis use (Andreasson et al., 1987; Andreasson et al., 1989). Health professionals have identified a condition of "cannabis psychosis" following heavy use of the drug (Chaundry et al., 1991; Thomas, 1993)• The condition disappears within days of abstinence. Page 1 10 Appendix D 6/17/2014 However, this disorder has not been well defined, and it is not clear that it differs from the effects of high doses of the drug. Reference has also been made to an "amotivational syndrome" resulting from extensive cannabis use. While heavy use of cannabis may interfere with motivational, the existence of a syndrome with identifiable symptoms outlasting drug use and withdrawal has not been demonstrated. (This question may have been clouded by studies of effects of cannabis use on educational performance in adolescents, in which individuals most likely to use the drug may have lower motivation to succeed academically.) Hormone, immune and heart function: Research has shown that cannabis can also alter hormone production, and affect both the immune system and heart function. The implications of these findings for human health are unclear at present. Cannabis and other Drugs The link between cannabis and the use of other drugs is also of concern. In particular, people have questioned whether cannabis acts as a "gateway drug" to heroin, cocaine or other drug use. There is a statistical link between the use of cannabis and other drugs. Cannabis users are more likely to use tobacco and alcohol, for example. They are also more likely to try other illicit drugs than those who have never used cannabis. As well, the earlier a person uses cannabis and the more he or she consumes, the greater the likelihood that the person will use other illicit drugs. The reason for this link is less clear. It's likely, however, that the use of cannabis does not in itself lead to the use of other illicit drugs. For example, roughly one in four Canadians have used cannabis, yet only four percent have ever used crack or cocaine. Similarly, just two percent have ever used amphetamines and about half of one percent have ever used heroin (Health Canada, 1995)• A more likely explanation is the cannabis use may be one of many social and cultural factors -- including family relationships, mental health, peer influences, social attitudes and beliefs -- associated with a higher likelihood of the use other substances as well. In other words, the same factors that contribute to cannabis use may lead a smaller number of individuals to go on to other illicit drugs. This may also explain the statistical link between cannabis use and lower academic and professional achievement and other personal and social problems. Cannabis and other street drugs are also linked by the very fact that they are illegal - -a dealer who sells cannabis may also offer other drugs. Weighing the Harm of Cannabis Use Many of the negative effects of cannabis are associated with longterm heavy use. As mentioned earlier, however, most Canadians who use cannabis do so sporadically and in small amounts. Certainly, the typical pattern of cannabis use is much different from that of cigarette smoking. For most marijuana users, damage to the lungs is therefore likely to be limited. Given the current patterns use, probably the most important health effects of cannabis use are: injury or death resulting from intoxication - -for example, from a traffic crash respiratory disorders and ailments linked to heavy use Page 1 11 Appendix D 6/17/2014 dependence on cannabis, arising in a small proportion of users. By any accounting, the impact of health problem linked to cannabis is much less than that resulting from alcohol or tobacco use. Survey data from the US., for example, show that dependence on nicotine among smokers is several times more prevalent than cannabis dependence among marijuana users (Kandel et al., 1997). Moreover, the legal drugs tobacco and alcohol account for the bulk of the economic costs of substance use. For example, a recent Ontario study found that annual health care costs resulting from cannabis use were small ($8 million) when compared to those for tobacco ($1.07 billion ) and alcohol ($442 million). (Xie et al., 1996; Unpublished analysis of economic cost date, ARF, 1997) Page 1 12 Appendix D 6/17/2014 A Fact Sheet on Marijuana - National Institute on Drug Abuse: http://www.pbs.org/wgbh/Dages/frontline/shows/dope/bodv effects.html MEMORY /PERCEPTION /BEHAVIOR 1. Attention, memory and learning are impaired among heavy marijuana users, even after users discontinued its use for at least 24 hours. Heavy marijuana use is associated with residual neuropsychological effects even after a day of supervised abstinence from the drug. Heavy users displayed significantly greater impairment than light users on attention /executive functions, as evidenced particularly by greater preservations on card sorting and reduced learning of word lists. These differences remained after controlling for potential confounding variables, such as estimated levels of premorbid cognitive functioning, and for use of alcohol and other substances in the two groups. However, the question remains open as to whether this impairment is due to a residue of drug in the brain, a withdrawal effect from the drug, or a frank neurotoxic effect of the drug. ( "The Residual Cognitive Effects of Heavy Marijuana Use in College Students," Pope, HG Jr., Yurgelun -Todd, D., Biological Psychiatry Laboratory, McLean Hospital, Belmont, MA, JAMA February 21, 1996.) 2. Impaired memory for recent events, difficulty concentrating, dreamlike states, impaired motor coordination, impaired driving and other psychomotor skills, slowed reaction time, impaired goal- directed mental activity, and altered peripheral vision are common associated effects. (Adams and Martin 1996; Fehr and Kalant 1983; Hollister 1988a; Institute of Medicine 1982; Tart 1971) 3. A roadside study of reckless drivers who were not impaired by alcohol, showed that 45% of these drivers tested positive for marijuana. (Dr. Dan Brookoff, published in the New England Journal of Medicine) 4. Marijuana smoking affects the brain and leads to impaired short -term memory, perception, judgment 5. In a survey of 150 marijuana using students, 59% surveyed report they sometimes forget what a conversation is about before it has ended. 41% report if they read while stoned they remembered less of what they had read hours later. (Dr. Richard Schwartz, Vienna Pediatric Associates in Psychiatric Annals as reported in NIDA Capsules) NEUROBIOLOGICAL EFFECTS 6. Marijuana activates the same pleasure centers in the brain that are targeted by heroin, cocaine and alcohol. (Dr. Gaetano Di Chiara, University of Caligari, Italy) CARDIOVASCULAR EFFECTS 7. Physiological effects of marijuana include an alteration of heart rate. Use of marijuana may result in intense anxiety, panic attacks or paranoia. (National Institute of Drug Abuse) CHRONIC EFFECTS RESPIRATORY SYSTEM EFFECTS 8. The daily use of 1 to 3 marijuana joints appears to produce approximately the same lung damage and potential cancer risk as smoking 5 times as many cigarettes. (UCLA) The study results suggest that the way smokers inhale marijuana, in addition to its chemical composition, increases the adverse physical effects. The Page 1 13 Appendix D 6/17/2014 same lung cancer risks associated with tobacco also apply to marijuana users, even though they smoke far less. (reported in N IDA Capsules) 9. Benzopyrene is the chemical in tobacco that causes lung cancer. An average marijuana cigarette contains nearly 50% more benzopyrene than a tobacco cigarette. An average marijuana cigarette contains 3o nanograms of this carcinogen compared to 21 nanograms in an average tobacco cigarette (Marijuana and Health, National Academy of Sciences, Institute of Medicine Report, 1982) Benzopyrene suppresses a gene that controls growth of cells. When this gene is damaged the body becomes more susceptible to cancer. This gene is related to half of all human cancers and as many as 70% of lung cancers. 1o. Marijuana users may have many of the same respiratory problems that tobacco smokers have, such as chronic bronchitis and inflamed sinuses. (Marijuana Facts: Parents Need to Know, National Institute on Drug Abuse ) 11. Marijuana smokers, when compared to non marijuana smokers, have more respiratory illness. (Polen et al. 1993)• 12. Marijuana smoke produces airway injury, acute and chronic bronchitis, lung inflammation, and decreased pulmonary defenses against infection. Smoking one marijuana cigarette leads to air deposition of four times as much cancer - causing tar as does tobacco smoke (Dr. D. Tashkin, Western Journal of Medicine) ENDOCRINE SYSTEM EFFECTS 13. Heavy marijuana use can affect hormones in both males and females. Heavy doses of the drugs may delay the onset of puberty in young men. Marijuana also can have adverse effects on sperm production. Among women, regular marijuana use can disrupt the normal monthly menstrual cycle and inhibit the discharge of eggs from the ovaries. (Marijuana Facts: Parents Need to know, National Institute on Drug Abuse) ADVERSE MENTAL EFFECTS 14. An "amotivational syndrome" can develop in heavy, chronic marijuana users. It is characterized by decreased drive and ambition, shortened attention span, poor judgment, high distractibility, impaired communication skills, and diminished effectiveness in interpersonal situations. (National Institute of Drug Abuse) 15. Adults who smoked marijuana daily believed it helped them function better, improved self- awareness and improved relationships with others. However, researchers found that users were more willing to tolerate problems, suggesting that the drug served as a buffer for those who would rather avoid confronting problems than make changes that might increase their satisfaction with life. The study indicated that these subjects used marijuana to avoid dealing with their difficulties and the avoidance inevitably made their problems worse. Although users believed the drug enhanced understanding of themselves, it actually served as a barrier against self- awareness. (case studies by research team from Center for Psychosocial Studies in New York.) IMMUNE SYSTEM EFFECTS 16. Marijuana and some of its compounds influence the immune system and affect the body's ability to resist viruses, bacteria, fungi and protozoa, and decreases the body's anti tumor activities. Marijuana has the potential to alter the backup safeguards of the immune system because it affects diverse types of cells in the body. This could compromise the immune system's ability to screen out cancer cells and eliminate infection. Page 1 14 Appendix D 6/17/2014 (Dr. Guy A. Cabral, Professor, Medical College of Virginia, speaking at NIDA's National Conference on Marijuana Use: Prevention, Treatment and Research.) Limitations of Marijuana Research "Unfortunately, much of what is known about the human pharmacology of smoked marijuana comes from experiments with plant material containing about 2% THC or less, or occasionally up to 4% THC. In addition, human experiments typically are done in laboratory settings where only one or two smoked doses were administered to relatively young, medically screened, healthy male volunteers well experienced with the effects of marijuana. Females rarely participated in past marijuana research because of prohibitions (now removed) against their inclusion. Thus the clinical pharmacology of single or repeated smoked marijuana doses given to older people or to people with serious diseases has hardly been researched at all in a controlled laboratory or clinic setting. Some of the very few reports of experiments that have included older or sicker people, particularly patients less experienced in using marijuana suggest the profile of adverse effects may differ from healthy student volunteers smoking in a laboratory experiment (Hollister, 1986a, 1988a) THC administered alone in its pure form is the most thoroughly research cannabinoid. Much of what has been written has been inferred from the results of experiments using only pure THC. Generally, in experiments actually using marijuana, the assumed dose of marijuana was based only on the concentration of THC in the plant material. The amounts of cannabidiol and other cannabinoids in the plant also vary so that pharmacological interactions modifying the effects THC may occur when marijuana is used instead of pure THC. The result of this research strategy is that a good deal is known about the pharmacology of THC, but experimental confirmation that the pharmacology of a marijuana cigarette is indeed entirely or mainly determined by the amount of THC it contains remains to be completed. The scientific literature contains occasional hints that the pharmacology of pure THC, although similar, is not always the same as the clinical pharmacology of smoked marijuana containing the same amount of THC (Graham 1976, Harvey 1985, Institute of Medicine 1982)" (Report to the Director, National Institutes of Health, by the Ad -Hoc Group of Experts, "Workshop on the Medical Utility of Marijuana. ") Page 1 15 Appendix D 6/17/2014 Beneficial Studies /Medical Opinions National Cancer Institute Cannabis and Cannabinoids http / www. cancer. g,ovLancertopi_ cs /pdq/ /cam canna[ islpatie_nt/­page2 Page 3.19 Have any preclinical (laboratory or animal) studies been conducted using Cannabis or cannabinoids? Preclinical studies of cannabinoids have investigated the following activities: Antitumor activity • Studies in mice and rats have shown that cannabinoids may inhibit tumor growth by causing cell death, blocking cell growth, and blocking the development of blood vessels needed by tumors to grow. Laboratory and animal studies have shown that cannabinoids may be able to kill cancer cells while protecting normal cells. • A study in mice showed that cannabinoids may protect against inflammation of the colon and may have potential in reducing the risk of colon cancer, and possibly in its treatment. •A laboratory study of delta -9 -THC in hepatocellular carcinoma (liver cancer) cells showed that it damaged or killed the cancer cells. The same study of delta -9 -THC in mouse models of liver cancer showed that it had antitumor effects. Delta -g -THC has been shown to cause these effects by acting on molecules that may also be found in non -small cell lung cancer cells and breast cancer cells. •A laboratory study of cannabidiol in estrogen receptor positive and estrogen receptor negative breast cancer cells showed that it caused cancer cell death while having little effect on normal breast cells. • A laboratory study of cannabidiol in human glioma cells showed that when given along with chemotherapy, cannabidiol may make chemotherapy more effective and increase cancer cell death without harming normal cells. Stimulating appetite • Many animal studies have shown that delta -9 -THC and other cannabinoids stimulate appetite and can increase food intake. Pain relief • Cannabinoid receptors (molecules that bind cannabinoids) have been studied in the brain, spinal cord, and nerve endings throughout the body to understand their roles in pain relief. • Cannabinoids have been studied for anti - inflammatory effects that may play a role in pain relief. Have any clinical trials (research studies with people) of Cannabis or cannabinoid use by cancer patients been conducted? No clinical trials of Cannabis as a treatment for cancer in humans have been found in the CAM on PubMed database maintained by the National Institutes of Health. Page 1 16 Appendix D 6/17/2014 Cannabis and cannabinoids have been studied in clinical trials for ways to manage side effects of cancer and cancer therapies, including the following: Nausea and vomiting • Delta -9 -THC taken by mouth: Two cannabinoid drugs approved in the United States are available under the names dronabinol and nabilone. Both dronabinol and nabilone are approved by the Food and Drug Administration (FDA) for the treatment of chemotherapy - related nausea and vomiting in patients who have not responded to standard therapy. Many clinical trials have shown that both dronabinol and nabilone worked as well as or better than some of the weaker FDA - approved drugs to relieve nausea and vomiting. Newer drugs given for chemotherapy - related nausea have not been directly compared with Cannabis or cannabinoids in cancer patients. • Inhaled Cannabis: Three small trials have studied inhaled Cannabis for the treatment of chemotherapy - related nausea and vomiting. Various study methods and chemotherapy agents were used with mixed results. There is not enough information to interpret these findings. Stimulating appetite • Delta -9 -THC taken by mouth: A clinical trial compared delta -9 -THC (dronabinol) and a standard drug (megestrol) in patients with advanced cancer and loss of appetite. Results showed that delta -9 -THC was not as effective in increasing appetite or weight gain in advanced cancer patients compared with standard therapy. However, a clinical trial of patients with HIV /AIDS and weight loss found that those who took delta -9 -THC had increased appetite and stopped losing weight compared with patients who took a placebo. • Inhaled Cannabis: There are no published studies of the effect of inhaled Cannabis on cancer patients with loss of appetite. Studies of healthy people who inhaled Cannabis showed that they consumed more calories, especially high -fat and sweet snacks. Pain relief • Combining cannabinoids with opioids: In a small study of zi patients with chronic pain, combining vaporized Cannabis with morphine relieved pain better than morphine alone, while combining vaporized Cannabis with oxycodone did not produce significantly greater pain relief. These findings should be tested in further studies. • Delta -9 -THC taken by mouth: Two small clinical trials of oral delta -9 -THC showed that it relieved cancer pain. In the first study, patients had good pain relief as well as relief of nausea and vomiting and better appetite. A second study showed that delta -9 -THC could be given in doses that gave pain relief comparable to codeine. An observational study of nabilone also showed that it relieved cancer pain along with nausea, anxiety, and distress when compared with no treatment. Neither dronabinol nor nabilone is approved by the FDA for pain management. • Whole Cannabis plant extract medicine: A study of a whole -plant extract of Cannabis that contained specific amounts of cannabinoids, which was sprayed under the tongue, found it was effective in patients with advanced cancer whose pain was not relieved by strong opioids alone. Patients who received the lower doses of cannabinoid spray showed markedly better pain control and less sleep loss compared with patients who received a placebo. Results showed that, for some patients, control of their cancer - related pain continued without needing higher doses of spray or higher doses of their other pain medicines. Page 1 17 Appendix D 6/17/2014 Anxiety and sleep • Inhaled Cannabis: A small case series found that patients who inhaled marijuana had improved mood, improved sense of well- being, and less anxiety. • Whole Cannabis plant extract spray: A trial of a whole -plant extract of Cannabis that contained specific amounts of cannabinoids, which was sprayed under the tongue, found that patients had improved sleep quality. Have any side effects or risks been reported from Cannabis and cannabinoids? Adverse side effects of cannabinoids may include: • Rapid beating of the heart. • Low blood pressure. • Muscle relaxation. • Bloodshot eyes. • Slowed digestion and movement of food by the stomach and intestines. • Dizziness. • Depression. • Hallucinations. • Paranoia. Because Cannabis smoke contains many of the same substances as tobacco smoke, there are concerns about how smoked cannabis affects the lungs. A study of over 5,000 men and women without cancer over a period Of 20 years found that smoking tobacco was linked with some loss of lung function but that occasional and low use of cannabis was not linked with loss of lung function. Because use of Cannabis over a long time may have harmful effects on the endocrine and reproductive systems, rates of testicular germ cell tumors (TGCTs) in Cannabis users have been studied. Larger studies that follow patients overtime and laboratory studies of cannabinoid receptors in TGCTs are needed to find if there is a link between Cannabis use and a higher risk of TGCTs. Both Cannabis and cannabinoids may be addictive. Symptoms of withdrawal from cannabinoids may include: • Irritability. • Trouble sleeping. • Restlessness. • Hot flashes. Page 1 18 Appendix D 6/17/2014 • Nausea and cramping (rarely occur). These symptoms are mild compared to withdrawal from opiates and usually lessen after a few days. Are Cannabis or cannabinoids approved by the U.S. Food and Drug Administration for use as a cancer treatment in the United States? The U.S. Food and Drug Administration has not approved Cannabis or cannabinoids for use as a cancer treatment. Are Cannabis or cannabinoids approved by the U.S. Food and Drug Administration for use as a treatment for cancer - related symptoms or side effects of cancer therapy? Cannabis is not approved by the U.S. Food and Drug Administration (FDA) for the treatment of any cancer - related symptom or side effect of cancer therapy. Two cannabinoids (dronabinol and nabilone) are approved by the FDA for the treatment of chemotherapy - related nausea and vomiting in patients who have not responded to standard therapy. Page 1 19 Appendix D 6/17/2014 Dr. Sanjay Gupta, CNN Chief Medical Correspondent Why I Changed My Mind On Weed http://www.cnn.comLzo Lo8�8(healthJgupta changed - mind- marijuana/ (CNN) -- Over the last year, I have been working on a new documentary called "Weed." The title "Weed" may sound cavalier, but the content is not. I traveled around the world to interview medical leaders, experts, growers and patients. I spoke candidly to them, asking tough questions. What I found was stunning. Long before I began this project, I had steadily reviewed the scientific literature on medical marijuana from the United States and thought it was fairly unimpressive. Reading these papers five years ago, it was hard to make a case for medicinal marijuana. I even wrote about this in a TIME magazine article, back in 2009, titled "Why I would Vote No on Pot." Well, I am here to apologize. I apologize because I didn't look hard enough, until now. I didn't look far enough. I didn't review papers from smaller labs in other countries doing some remarkable research, and I was too dismissive of the loud chorus of legitimate patients whose symptoms improved on cannabis. Instead, I lumped them with the high - visibility malingerers, just looking to get high. I mistakenly believed the Drug Enforcement Agency listed marijuana as a schedule 1 substance because of sound scientific proof. Surely, they must have quality reasoning as to why marijuana is in the category of the most dangerous drugs that have "no accepted medicinal use and a high potential for abuse." Dr. Sanjay Gupta is a neurosurgeon and CNN\'s chief medical correspondent. Dr. Sanjay Gupta is a neurosurgeon and CNN's chief medical correspondent. They didn't have the science to support that claim, and I now know that when it comes to marijuana neither of those things are true. It doesn't have a high potential for abuse, and there are very legitimate medical applications. In fact, sometimes marijuana is the only thing that works. Take the case of Charlotte Figi, who I met in Colorado. She started having seizures soon after birth. By age 3, she was having 30o a week, despite being on seven different medications. Medical marijuana has calmed her brain, limiting her seizures to 2 or 3 per month. I have seen more patients like Charlotte first hand, spent time with them and come to the realization that it is irresponsible not to provide the best care we can as a medical community, care that could involve marijuana. We have been terribly and systematically misled for nearly 70 years in the United States, and I apologize for my own role in that. Watch this videoWEED: A Dr. Sanjay Gupta Special I hope this article and upcoming documentary will help set the record straight. On August 14, 1970, the Assistant Secretary of Health, Dr. Roger O. Egeberg wrote a letter recommending the plant, marijuana, be classified as a schedule i substance, and it has remained that way for nearly 45 years. My research started with a careful reading of that decades old letter. What I found was unsettling. Egeberg had carefully chosen his words: Page 1 20 Appendix D 6/17/2014 "Since there is still a considerable void in our knowledge of the plant and effects of the active drug contained in it, our recommendation is that marijuana be retained within schedule 1 at least until the completion of certain studies now underway to resolve the issue." Not because of sound science, but because of its absence, marijuana was classified as a schedule 1 substance. Again, the year was 1970. Egeberg mentions studies that are underway, but many were never completed. As my investigation continued, however, I realized Egeberg did in fact have important research already available to him, some of it from more than 25 years earlier. High risk of abuse In 1944, New York Mayor Fiorello LaGuardia commissioned research to be performed by the New York Academy of Science. Among their conclusions: they found marijuana did not lead to significant addiction in the medical sense of the word. They also did not find any evidence marijuana led to morphine, heroin or cocaine addiction. We now know that while estimates vary, marijuana leads to dependence in around 9 to io% of its adult users. By comparison, cocaine, a schedule 2 substance "with less abuse potential than schedule 1 drugs" hooks 20% of those who use it. Around 25% of heroin users become addicted. The worst is tobacco, where the number is closer to 30% of smokers, many of whom go on to die because of their addiction. There is clear evidence that in some people marijuana use can lead to withdrawal symptoms, including insomnia, anxiety and nausea. Even considering this, it is hard to make a case that it has a high potential for abuse. The physical symptoms of marijuana addiction are nothing like those of the other drugs I've mentioned. I have seen the withdrawal from alcohol, and it can be life threatening. I do want to mention a concern that I think about as a father. Young, developing brains are likely more susceptible to harm from marijuana than adult brains. Some recent studies suggest that regular use in teenage years leads to a permanent decrease in IQ. Other research hints at a possible heightened risk of developing psychosis. Much in the same way I wouldn't let my own children drink alcohol, I wouldn't permit marijuana until they are adults. If they are adamant about trying marijuana, I will urge them to wait until they're in their mid -20s when their brains are fully developed. Medical benefit While investigating, I realized something else quite important. Medical marijuana is not new, and the medical community has been writing about it for a long time. There were in fact hundreds of journal articles, mostly documenting the benefits. Most of those papers, however, were written between the years 184o and 1930. The papers described the use of medical marijuana to treat "neuralgia, convulsive disorders, emaciation," among other things. A search through the U.S. National Library of Medicine this past year pulled up nearly 2,000 more recent papers. But the majority were research into the harm of marijuana, such as "Bad trip due to anticholinergic effect of cannabis," or "Cannabis induced pancreatitits" and "Marijuana use and risk of lung cancer." Page 1 21 Appendix D 6/17/2014 In my quick running of the numbers, I calculated about 6% of the current U.S. marijuana studies investigate the benefits of medical marijuana. The rest are designed to investigate harm. That imbalance paints a highly distorted picture. The challenges of marijuana research To do studies on marijuana in the United States today, you need two important things. First of all, you need marijuana. And marijuana is illegal. You see the problem. Scientists can get research marijuana from a special farm in Mississippi, which is astonishingly located in the middle of the Ole Miss campus, but it is challenging. When I visited this year, there was no marijuana being grown. The second thing you need is approval, and the scientists I interviewed kept reminding me how tedious that can be. While a cancer study may first be evaluated by the National Cancer Institute, or a pain study may go through the National Institute for Neurological Disorders, there is one more approval required for marijuana: NIDA, the National Institute on Drug Abuse. It is an organization that has a core mission of studying drug abuse, as opposed to benefit. Stuck in the middle are the legitimate patients who depend on marijuana as a medicine, oftentimes as their only good option. Keep in mind that up until 1943, marijuana was part of the United States drug pharmacopeia. One of the conditions for which it was prescribed was neuropathic pain. It is a miserable pain that's tough to treat. My own patients have described it as "lancinating, burning and a barrage of pins and needles." While marijuana has long been documented to be effective for this awful pain, the most common medications prescribed today come from the poppy plant, including morphine, oxycodone and dilaudid. Here is the problem. Most of these medications don't work very well for this kind of pain, and tolerance is a real problem. Most frightening to me is that someone dies in the United States every 19 minutes from a prescription drug overdose, mostly accidental. Every ig minutes. It is a horrifying statistic. As much as I searched, I could not find a documented case of death from marijuana overdose. It is perhaps no surprise then that 76% of physicians recently surveyed said they would approve the use of marijuana to help ease a woman's pain from breast cancer. When marijuana became a schedule 1 substance, there was a request to fill a "void in our knowledge." In the United States, that has been challenging because of the infrastructure surrounding the study of an illegal substance, with a drug abuse organization at the heart of the approval process. And yet, despite the hurdles, we have made considerable progress that continues today. Looking forward, I am especially intrigued by studies like those in Spain and Israel looking at the anti - cancer effects of marijuana and its components. I'm intrigued by the neuro - protective study by Raphael Meschoulam in Israel, and research in Israel and the United States on whether the drug might help alleviate symptoms of PTSD. I promise to do my part to help, genuinely and honestly, fill the remaining void in our knowledge. Page 1 22 Appendix D 6/17/2014 Citizens in 20 states and the District of Columbia have now voted to approve marijuana for medical applications, and more states will be making that choice soon. As for Dr. Roger Egeberg, who wrote that letter in 197o, he passed away 16 years ago. I wonder what he would think if he were alive today. Page 1 23 Appendix D 6/17/2014 Dr. Sanjay Gupta, CNN Chief Medical Correspondent I Am Doubling Down On Medical Marijuana http://www.cnn.com zoo _ Lo3lo �LhealthJgupta- medical - marina/ (CNN) -- It's been eight months since I last wrote about medical marijuana, apologizing for having not dug deeply into the beneficial effects of this plant and for writing articles dismissing its potential. I apologized for my own role in previously misleading people, and I feel very badly that people have suffered for too long, unable to obtain the legitimate medicine that may have helped them. I have been reminded that a true and productive scientific journey involves a willingness to let go of established notions and get at the truth, even if it is uncomfortable and even it means having to say "sorry." It is not easy to apologize and take your lumps, but this was never about me. This scientific journey is about a growing number of patients who want the cannabis plant as a genuine medicine, not to get high. Dr. Sanjay Gupta is a practicing neurosurgeon and CNN \'s chief medical correspondent. Dr. Sanjay Gupta is a practicing neurosurgeon and CNN's chief medical correspondent. It is about emerging science that not only shows and proves what marijuana can do for the body but provides better insights into the mechanisms of marijuana in the brain, helping us better understand a plant whose benefits have been documented for thousands of years. This journey is also about a Draconian system where politics override science and patients are caught in the middle. Since our documentary "Weed" aired in August, I have continued to travel the world, investigating and asking tough questions about marijuana. I have met with hundreds of patients, dozens of scientists and the curious majority who simply want a deeper understanding of this ancient plant. I have sat in labs and personally analyzed the molecules in marijuana that have such potential but are also a source of intense controversy. I have seen those molecules turned into medicine that has quelled epilepsy in a child and pain in a grown adult. I've seen it help a woman at the peak of her life to overcome the ravages of multiple sclerosis. Can medical marijuana help seizures? I am more convinced than ever that it is irresponsible to not provide the best care we can, care that often may involve marijuana. I am not backing down on medical marijuana; I am doubling down. I should add that, although I've taken some heat for my reporting on marijuana, it hasn't been as lonely a position as I expected. Legislators from several states have reached out to me, eager to inform their own positions and asking to show the documentary to their fellow lawmakers. I've avoided any lobbying, but of course it is gratifying to know that people with influence are paying attention to the film. One place where lawmakers saw a long clip was Georgia, where the state House just passed a medical marijuana bill by a vote of 171 -4. Before the legislative session started, most people didn't think this bill had a chance. Page 1 24 Appendix D 6/17/2014 More remarkable, many doctors and scientists, worried about being ostracized for even discussing the potential of marijuana, called me confidentially to share their own stories of the drug and the benefit it has provided to their patients. I will honor my promise not to name them, but I hope this next documentary will enable a more open discussion and advance science in the process. Marijuana is classified as a Schedule I substance, defined as "the most dangerous" drugs "with no currently accepted medical use." Neither of those statements has ever been factual. Even many of the most ardent critics of medical marijuana don't agree with the Schedule I classification, knowing how it's impeded the ability to conduct needed research on the plant. Even the head of the National Institute on Drug Abuse, Dr. Nora Volkow, seems to have softened her stance; she told me she believes we need to loosen restrictions for researchers. Along the way, the public has become intensely engaged. Our collective society has paid closer attention to this issue than ever before, and with that increased education, support for medical marijuana has only grown, including in some unexpected places. Pete Carroll, the coach of the Super Bowl- winning Seattle Seahawks, said the National Football League should explore medical marijuana if it helps players. NFL Commissioner Roger Goodell hasn't dismissed the idea, saying that if marijuana is reconsidered by the medical establishment, the league would treat it the same as any other medicine. Goodell also says the NFL is following the science that suggests marijuana may help recovery from concussions. Recently, I had the chance to tell him that the United States already holds a patent on medical marijuana for that very purpose. Patent No. 6630507: Cannabinoids are found to have particular application as neuroprotectants, for example in limiting neurological damage following ischemic insults, such as stroke or trauma. However, this particular issue still bothers me: How can the government deny the benefits of medical marijuana even as it holds a patent for those very same benefits? Members of the Food and Drug Administration declined my repeated requests for an interview. This past year, President Barack Obama told the New Yorker magazine, "I don't think (marijuana) is more dangerous than alcohol." And yet, as alcohol remains available to any adult, the president has not moved to remove marijuana from the list of the most tightly controlled substances in the country. Since I started my reporting on this topic, I have mostly resisted temptation to inject a subjective moral equivalency into this discussion, such as pitting alcohol against marijuana or reminding you that cocaine and methamphetamine are actually more available than marijuana to patients, physicians and medical researchers: They are Schedule 11 drugs, with recognized medical uses. Or telling you that on average, a person dies every 19 minutes in this country from a legal prescription drug overdose, while it is virtually unheard -of to die from a marijuana overdose. But, with a discussion like this, consistency does matter. Terms matter, too. Page 1 25 Appendix D 6/17/2014 We are talking about a medicine, known scientifically as cannabis. In order for people to start thinking of this substance as a medicine, perhaps we should start calling it by its medical name, something that was suggested to me by medical marijuana advocates pretty much everywhere I went this year. I've tried to pull together these latest developments in our new documentary, "Cannabis Madness." Although the 1936 film "Reefer Madness" was propaganda made to advance an agenda with dramatic falsehoods and hyperbole, I hope you will find "Cannabis Madness" an accurate reflection of what is happening today, injected with the best current science. You will meet families all across the country --a stay -at -home mom from Ohio, a nurse practitioner from Florida, an insurance salesman from Alabama -- more than loo families who have all left jobs, homes, friends and family behind and moved to Colorado to get the medicine that relieves their suffering. As things stand now, many of these good people don't ever get to return home. Why? Because transporting their medicine, even if it is a non - psychoactive cannabis oil, could get them arrested for drug trafficking. And so they are stuck, cannabis refugees. You will meet them, and if you're like me, you'll be heartbroken to hear their stories, but you'll also have a lump in your throat when you see the raw, true love these parents have for their sick children. History books may one day draw a parallel between this chapter of medical marijuana and the story of David and Goliath. Playing the role of David's slingshot, which ultimately brought Goliath to his knees, would be a ?- year -old girl named Vivian Wilson. She inspired her father to challenge the system in a spectacular way that caused a nation to stop for a moment and take note. For months, we have filmed and followed the Wilson family with all of their trials and tribulations, and you will meet the whole family in the upcoming documentary. I am a father myself, first and foremost. I don't want my children taking or being offered a psychoactive substance. As a neurosurgeon, I know that the developing brain is more susceptible to the most harmful effects of cannabis and that brain development continues well into our mid -20s. I also worry that generations from now, my great - grandkids will find Internet headlines referring to me as the "pot doc." I do hope they will also read the rest of the story and understand the lives of the countless people who have suffered needlessly when a plant could have helped. I hope they know that I have dedicated my time to researching the medical literature, speaking to the scientists in person and piecing together a fact -based presentation meant to educate, not frighten. I hope future generations won't consider me naive. Yes, I know there is a concern that many people out there will feign ailments just to get marijuana. But withholding legitimate treatment for the needy is a very unjust way of addressing that concern. As a physician and reporter, I feel a deeper obligation to present the real stories, soundly supported with the science from all over the world. When I first apologized for my previous marijuana reporting, I was thinking about the impact that reporting may have had on Charlotte Figi. She is a sweet little girl whose brain was locked in nearly nonstop seizure activity. Without success, she tried seven different medications, stringent diets and high -dose supplements. Page 1 26 Appendix D 6/17/2014 Modern medicine had nothing more to offer, which is why her parents turned to an ancient plant. As you know, it worked. And, as you will see, she is one of so many patients out there, suffering from different ailments, who believe cannabis rescued them when nothing else did. For conditions like Charlotte's, the American Epilepsy Society says that there are a million people for whom existing therapies do not control their seizures. The society recently said anecdotes about medical marijuana "give reason for hope" and said it supports "well- controlled studies that will lead to a better understanding of the disease and the development of safe and effective treatments." You should know that Charlotte continues to do well. When I saw her around the holidays, she ran over and gave me a hug. She looked me in the eyes, took me by the hand and led me all around to meet her friends. She is a delightful, happy and now healthy little girl. I know the discussion around this topic will no doubt get heated. I have felt that heat. But I feel a greater responsibility than ever to make sure those heated discussions are also well- informed by science. Page 1 27 Appendix D 6/17/2014 Seizures: Marijuana Stops Child's Severe Seizures Sandra Young - CNN Report http; / /w_ ww.cnn.comLzo L o- 7Lhealth/ charlotte - child- medical- marijuanafindex.html CNN) -- By most standards Matt and Paige Figi were living the American dream. They met at Colorado State University, where they shared a love of the outdoors. After getting married, the couple bought a house and planned to travel the world. They did travel, but their plans changed when their first child was born in 2004. Max was 2 when they decided to have another child. The couple got the surprise of their lives when an ultrasound revealed not one but two babies. Charlotte and Chase were born October 18, 20o6. "They were born at 40 weeks.... Charlotte weighed 7 pounds, 12 ounces," Paige said. "They were healthy. Everything was normal." Seizures and hospital stays begin The twins were 3 months old when the Figis' lives changed forever. Charlotte had just had a bath, and Matt was putting on her diaper. "She was laying on her back on the floor," he said, "and her eyes just started flickering." The seizure lasted about 30 minutes. Her parents rushed her to the hospital. "They weren't calling it epilepsy," Paige said. "We just thought it was one random seizure. They did a million - dollar work -up -- the MRI, EEG, spinal tap -- they did the whole work -up and found nothing. And sent us home." A week later, Charlotte had another seizure. This one was longer, and it was only the beginning. Over the next few months, Charlotte -- affectionately called Charlie -- had frequent seizures lasting two to four hours, and she was hospitalized repeatedly. Doctors were stumped. Her blood tests were normal. Her scans were all normal. "They said it's probably going to go away," Paige recalled. "It is unusual in that it's so severe, but it's probably something she'll grow out of." But she didn't grow out of it. The seizures continued. The hospital stays got longer. One of the doctors treating Charlotte thought there were three possible diagnoses. The worse -case scenario? Dravet Syndrome, also known as myoclonic epilepsy of infancy or SMEI. Dravet Syndrome is a rare, severe form of intractable epilepsy. Intractable means the seizures are not controlled by medication. The first seizures with Dravet Syndrome usually start before the age of 1. In the second year, other seizures take hold: myoclonus, or involuntary, muscle spasms and status epilepticus, seizures that last more than 30 minutes or come in clusters, one after the other. At that time, the Figis said, Charlotte was still developing normally, talking and walking the same day as her twin. But the seizures continued to get worse. The medications were also taking a toll. She was on seven drugs Page 1 28 Appendix D 6/17/2014 -- some of them heavy -duty, addictive ones such as barbiturates and benzodiazepines. They'd work for a while, but the seizures always came back with a vengeance. "At 2, she really started to decline cognitively," Paige said. "Whether it was the medicines or the seizures, it was happening, it was obvious. And she was slipping away." When Charlotte was 2%, the Figis decided to take her to Children's Hospital Colorado. A neurologist tested her for the SCNiA gene mutation, which is common in 8o% of Dravet Syndrome cases. After two months, the test came back positive. "I remember to this day it was a relief," Paige said. "Even though it was the worst -case scenario, I felt relief just to know." Matt, a Green Beret, decided to leave the military. "Every mission, every training I was going to do I was called home because she was in the pediatric ICU again or in the hospital again." They were quickly running out of options. They considered a drug from France. Doctors suggested an experimental anti - seizure drug being used on dogs. Paige took her daughter to Chicago to see a Dravet specialist, who put the child on a ketogenic diet frequently used to treat epilepsy that's high in fat and low in carbohydrates. The special diet forces the body to make extra ketones, natural chemicals that suppress seizures. It's mainly recommended for epileptic patients who don't respond to treatment. The diet helped control Charlotte's seizures but had a lot of side effects. She suffered from bone loss. Her immune system plummeted. And new behavioral problems started popping up. "At one point she was outside eating pine cones and stuff, all kinds of different things," Matt said. "As a parent you have to say, let's take a step back and look at this. Is this truly beneficial treatment because of these other things ?" Two years into the diet, the seizures came back. The end of the rope In November 2000, Colorado voters approved Amendment 20, which required the state to set up a medical marijuana registry program. Pot activists divided over new cannabis club There are eight medical conditions for which patients can use cannabis -- cancer, glaucoma, HIV/AIDS, muscle spasms, seizures, severe pain, severe nausea and cachexia or dramatic weight loss and muscle atrophy. Everything had been tried -- except cannabis. Dr. Alan ShackelfordThe average patient in the program is 42 years old. There are 39 patients under the age of 18. Paige had consistently voted against marijuana use. That was before Dravet Syndrome entered their lives. Page 1 29 Appendix D 6/17/2014 Matt, now a military contractor spending six months a year overseas, used his spare time scouring the Internet looking for anything that would help his little girl. He found a video online of a California boy whose Dravet was being successfully treated with cannabis. The strain was low in tetra hydrocannabinol, or THC, the compound in marijuana that's psychoactive. It was also high in cannabidiol, or CBD, which has medicinal properties but no psychoactivity. Scientists think the CBD quiets the excessive electrical and chemical activity in the brain that causes seizures. It had worked in this boy; his parents saw a major reduction in the boy's seizures. By then Charlotte had lost the ability to walk, talk and eat. She was having 300 grand mal seizures a week. Her heart had stopped a number of times. When it happened at home, Paige did cardiopulmonary resuscitation until an ambulance arrived. When it happened in the hospital, where they'd already signed a do- not- resuscitate order, they said their goodbyes. Doctors had even suggested putting Charlotte in a medically induced coma to give her small, battered body a rest. She was 5 when the Figis learned there was nothing more the hospital could do. That's when Paige decided to try medical marijuana. But finding two doctors to sign off on a medical marijuana card for Charlotte was no easy feat. She was the youngest patient in the state ever to apply. Scientists don't fully understand the long -term effects early marijuana use may have on children. Studies that show negative effects, such as diminished lung function or increased risk of a heart attack, are primarily done on adult marijuana smokers. But Charlotte wouldn't be smoking the stuff. Childhood is also a delicate time in brain development. Preliminary research shows that early onset marijuana smokers are slower at tasks, have lower IQs later in life, have a higher risk of stroke and increased incidence of psychotic disorders, leaving some scientists concerned. Is medical marijuana safe for children? "Everyone said no, no, no, no, no, and I kept calling and calling," Paige said. She finally reached Dr. Margaret Gedde, who agree to meet with the family. "(Charlotte's) been close to death so many times, she's had so much brain damage from seizure activity and likely the pharmaceutical medication," Gedde said. "When you put the potential risks of the cannabis in context like that, it's a very easy decision." The second doctor to sign on was Alan Shackelford, a Harvard - trained physician who had a number of medical marijuana patients in his care. He wasn't familiar with Dravet and because of Charlotte's age had serious reservations. "(But) they had exhausted all of her treatment options," Shackelford said. "There really weren't any steps they could take beyond what they had done. Everything had been tried -- except cannabis." Paige found a Denver dispensary that had a small amount of a type of marijuana called R4, said to be low in THC and high in CBD. She paid about $800 for z ounces -- all that was available -- and had a friend extract the oil. Page 130 Appendix D 6/17/2014 She had the oil tested at a lab and started Charlotte out on a small dose. "We were pioneering the whole thing; we were guinea pigging Charlotte," Paige said. "This is a federally illegal substance. I was terrified to be honest with you." But the results were stunning. "When she didn't have those three, four seizures that first hour, that was the first sign," Paige recalled. "And I thought well, 'Let's go another hour, this has got to be a fluke.' " The seizures stopped for another hour. And for the following seven days. Paige said she couldn't believe it. Neither could Matt. But their supply was running out. Paige soon heard about the Stanley brothers, one of the state's largest marijuana growers and dispensary owners. These six brothers were crossbreeding a strain of marijuana also high in CBD and low in THC, but they didn't know what to do with it. No one wanted it; they couldn't sell it. Still, even they had reservations when they heard about Charlotte's age. But once they met her, they were on board. "The biggest misconception about treating a child like little Charlotte is most people think that we're getting her high, most people think she's getting stoned," Josh Stanley said, stressing his plant's low THC levels. "Charlotte is the most precious little girl in the world to me. I will do anything for her." The brothers started the Realm of Caring Foundation, a nonprofit organization that provides cannabis to adults and children suffering from a host of diseases, including epilepsy, cancer, multiple sclerosis and Parkinson's, who cannot afford this treatment. People have called them the Robin Hoods of marijuana. Josh Stanley said it's their calling. They use the money they make from medical marijuana patients and get donations from sponsors who believe in their cause. They only ask patients such as the Figis to donate what they can. "We give (cannabis) away for next to free," Stanley said. "The state won't allow us to actually give it away, so we give it away for pennies really." Charlotte gets a dose of the cannabis oil twice a day in her food. Gedde found three to four milligrams of oil per pound of the girl's body weight stopped the seizures. Today, Charlotte, 6, is thriving. Her seizures only happen two to three times per month, almost solely in her sleep. Not only is she walking, she can ride her bicycle. She feeds herself and is talking more and more each day. "I literally see Charlotte's brain making connections that haven't been made in years," Matt said. "My thought now is, why were we the ones that had to go out and find this cure? This natural cure? How come a doctor didn't know about this? How come they didn't make me aware of this ?" The marijuana strain Charlotte and now 41 other patients use to ease painful symptoms of diseases such as epilepsy and cancer has been named after the little girl who is getting her life back one day at a time. Page 131 Appendix D 6/17/2014 It's called Charlotte's Web. "I didn't hear her laugh for six months," Paige said. "I didn't hear her voice at all, just her crying. I can't imagine that I would be watching her making these gains that she's making, doing the things that she's doing (without the medical marijuana). I don't take it for granted. Every day is a blessing." Matt added, "I want to scream it from the rooftops. I want other people, other parents, to know that this is a viable option." Page 132 Appendix D 6/17/2014 United States of America (Dept. of Health and Human Services) Holds Patent on Medical Uses of Marijuana Abstract: Cannabinoids have been found to have antioxidant properties, unrelated to NMDA receptor antagonism. U.S Patent 6630507 http:/ /patft. uspto.gov /neta cgi/nph- ParsePSectl= PT01 &Sect2 =H ITOFF &d= PALL &p =l &u= /netahtml /PTO /srchnum.htm &r =i &f= G &1= 50 &si= 6630507. PN. &OS= PN/6630507 &RS= PN/6630507 Abstract Cannabinoids have been found to have antioxidant properties, unrelated to NMDA receptor antagonism. This new found property makes cannabinoids useful in the treatment and prophylaxis of wide variety of oxidation associated diseases, such as ischemic, age - related, inflammatory and autoimmune diseases. The cannabinoids are found to have particular application as neuroprotectants, for example in limiting neurological damage following ischemic insults, such as stroke and trauma, or in the treatment of neurodegenerative diseases, such as Alzheimer's disease, Parkinson's disease and HIV dementia. Nonpsychoactive cannabinoids, such as cannabidoil, are particularly advantageous to use because they avoid toxicity that is encountered with psychoactive cannabinoids at high doses useful in the method of the present invention. A particular disclosed class of cannabinoids useful as neuroprotective antioxidants is formula (1) wherein the R group is independently selected from the group consisting of H, CH.sub.3, and COCH.sub.3. # #STR1 ## Page 133 Appendix D 6/17/2014 California Pot Research Backs Therapeutic Claims (Sacramento Bee Report) University of California http:// www .sacbee.com/2012/07/12/46256o8 /california -pot- research - backs.html University of California medical researchers slipped an ingredient in chili peppers beneath the skin of marijuana smokers to see if pot could relieve acute pain. It could — at certain doses. They monitored patients with AIDS and H IV as they toked on joints or placebos to determine whether marijuana could quell agonizing pain from nerve damage. It provided relief. They tested a "Volcano Vaporizer" to see whether inhaling smokeless pot delivered healthier, low -tar cannabis. It did. Over a dozen years, California's historic experiment in medical marijuana research brought new science to the debate on marijuana's place in medicine. State - funded studies — costing $8.7 million — found pot may offer broad benefits for pain from nerve damage from injuries, HIV, strokes and other conditions. California's famed Center for Medicinal Cannabis Research — established by the Legislature to answer the question, "Does marijuana have therapeutic value ?" — has now all but completed America's most comprehensive studies into the efficacy of pot. The money is gone. State - commissioned clinical trials totaling more than 30o research subjects are over. The last data are being crunched for medical journals. And it is unlikely that medicinal pot research on such a scale is going to be repeated any time soon. Headquartered at UC San Diego with work also conducted in Sacramento County and San Francisco, the Center for Medical Cannabis Research challenged medical orthodoxy by undertaking the first clinical trials in decades looking at pot as medicine. Now it survives in name only — as an informational center and potential clearinghouse for grant applications for future cannabis studies. Political frictions over pot remain volatile, and researchers say getting additional studies approved by federal agencies is as hard as ever. Despite findings of potential health benefits by California researchers, cannabis is no closer to winning federal acceptance as medicine. Three years after California voters passed the nation's first medical marijuana law in 1996, the Legislature in 1999 approved funding for the nation's first sustained modern medical research for pot. After seven completed trials between 2002 and 2012, with five studies published and two pending, California researchers say the research shows pot does, in fact, have therapeutic value. "Every one of the studies showed a benefit," said Dr. Igor Grant, a neuropsychiatrist who served as director of the Center for Medicinal Cannabis Research. "The convergence of evidence makes me convinced there is a medical benefit here, and there may be a niche for cannabis." The California researchers sought to avoid the politics of pot or advocacy of its use. But Grant said the research results suggest the U.S. government's listing of marijuana as a Schedule I drug with no medical use — on par with heroin and LSD — "is completely at odds with the existing science." Page 134 Appendix D 6/17/2014 "It is intellectually dishonest to say it has no value whatsoever, because it's just not true," he said. Trials with HIV patients While doctors can recommend marijuana, and people buy it at California dispensaries, it is not available as a legal prescription drug. So the challenge for California researchers was to try to determine if a plant with no uniform medical dose could be shown as effective. In many cases, researchers took their cues from people already using marijuana. Dr. Donald Abrams at UC San Francisco and Dr. Ronald Ellis at UC San Diego knew AIDS and HIV patients with nerve damage were treating themselves with cannabis to quell shooting pains from stimuli as benign as pulling a bed sheet over their toes. In separate clinical trials between 2002 and 20o6, Abrams and Ellis found that patients infected with HIV got marked pain relief from pot — even on top of prescription pain medications. In May, a published study by Jody Corey - Bloom, director of the Multiple Sclerosis Center at UC San Diego, reported that 30 patients smoking marijuana got noticeable relief from painful spasticity. Through May, another research team led by UC Davis pain management physician Dr. Barth Wilsey worked to determine whether cannabis could relieve pain without getting people stoned. Wilsey was surprised when research subjects with discomfort from nervous system damage found the same relief from marijuana cigarettes with 3.5 percent tetrahydrocannabinol — the psychoactive ingredient in pot — as from cigarettes with 7 percent THC. He commissioned a follow -up, in which patients breathed in vaporized pot with even smaller amounts of THC or with psychoactive elements extracted. "I think we're traveling together," Wilsey said of the synergy between researchers and subjects using cannabis. "I want to be able to provide a suitable dose that doesn't impair people or impairs them minimally." It was as part of that study that Sacramento County resident Gene Murphy, a multiple sclerosis patient, was driven to a UC Davis research center in Rancho Cordova over a three -week period so scientists could watch him inhale different potencies of cannabis from a vaporizer, check his pain and see if he was getting high. Murphy found himself taking tokes of government pot, grown for research at the University of Mississippi, and complaining about the taste as the UC Davis team tried to find out if a minuscule dose of marijuana could help with his shooting pains. "It was harsh on your throat and you didn't get high or nothing," Murphy said. "I asked them, 'Can't you get something better out of Humboldt County ?' " But Murphy also found his discomfort seemed to decrease with cannabis use in a way it didn't with his prescription of Vicodin alone. His impressions will be included in an upcoming study. This month, Wilsey is enrolling research subjects for another study, funded under a $gio,000 grant from the National Institutes of Health, on cannabis's effectiveness with spinal cord injury pain. Page 135 Appendix D 6/17/2014 Conflicts over testing Before the California research — and still today — federal agencies have preferred to support studies of marijuana as a drug of abuse, not as a potential medical benefit. As U.S. authorities crack down on California marijuana dispensaries, some UC researchers question if medical cannabis research is any more acceptable today. "I don't think science drives the train here," Abrams said, adding. "It's a difficult environment at the current time to obtain funding." Rick Doblin, director of the Multidisciplinary Association for Psychedelic Studies, a nonprofit group advocating alternative medical research, said he hoped the California studies would have kicked open the door to large, multistate trials that could evaluate marijuana as a prescription drug. That didn't happen. Neither did a much - publicized study MAPS hoped to undertake in Arizona this year on whether pot could help Iraq and Afghanistan combat veterans with symptoms of post- traumatic stress disorder. Doblin said the Food and Drug Administration supported the veterans study. But the National Institute on Drug Abuse, which controls access to the government's supply of marijuana for research, did not. "With the fact that the Center for Medicinal Cannabis Research had all of these promising leads, you would think in a rational world that people would be studying marijuana to make it a (prescription) medicine," Doblin said. In response to written questions from The Bee, Stephanie Older, a public affairs officer with the National Institutes of Health and the National Institute on Drug Abuse, wrote that the agencies "will continue to support research on the potential benefits of cannabis." However, she added: "While there have been some small studies on the potential therapeutic benefits of smoked cannabis, the literature on its harms is much more well - established." For now, Grant said, the Center for Medicinal Cannabis research suggests that pot is a promising secondary therapy for people for whom other treatments fail. But Grant said he worries about a lack of standardization for medical marijuana. He suggests people buying pot at dispensaries — offering products far more potent than used in state research — is akin "to going to a flea market for an antibiotic." And UC San Diego researcher Dr. Mark Wallace said finding proper dosing for marijuana is a challenge. In a novel study, Wallace, an anesthesiologist and pain specialist, injected capsaicin, the hot ingredient in chili pepper, beneath the skin of healthy research subjects who smoked pot with different THC levels. Five minutes after inhaling marijuana, none reported pain relief. After 45 minutes, those who smoked marijuana with z percent THC said they still hurt. But those who smoked pot with 4 percent THC said their pain was all but gone. And those who smoked marijuana with 8 percent THC reported their pain actually increased. Wallace said the findings are significant because they showed "that cannabis has a therapeutic window." Page 136 Appendix D 6/17/2014 But exactly what the proper marijuana dose is —and how it may vary for different conditions —will require much more research, Wallace said. He doesn't know when that may happen. Page 137 Appendix D 6/17/2014 IAMII l CAN I TELL I F CAN A PERSON BECOME MY CHILD HAS BEEN ADDICTED USING MARIJUANA? TO MARIJUANA? w 0 ZD Q z Q ZD Q IL 0 (o 0 U_ U_ W 2 oc W rro 0 W W Q Q HOW DOES MARIJUANA AFFECT DRIVING? z HOW MANY PEOPLE SMOKE MARIJUANA? = o O w cn z w O O Q w LL a O P5 HOW LONG DOES MARIJUANA STAY IN THE USER'S BODY? CAN MARIJUANA AFFECT MY CHILD'S GRADES? WHAT ARE THE 0. EFFECTS OF MARIJUANA? MARIJUANA: FACTS PARENTS NEED TO KNOW Revised HOW CAN I PREVENT MY CHILD WHAT ABOUT FROM GETTING INVOLVED WITH EFFECTS ON MARIJUANA? PREGNANCY? w —Z FWD a2� Q Q a�0 00� WHAT ARE THE LONG -TERM ° EFFECTS OF MARIJUANA USE? ..WHAT DOES MARIJUANA Q cn DO TO THE BRAIN? C) CAN MAR JUANA BE = USED AS MEDICINE? c'" cn �c W cn Z) Q z Q ZD of Q J W 0 F_ Cn F_ z W Q LL] cc F_ W Iz W F_ W Q National Institute on Drug Abuse National Institutes of Health 6/17/2014 We at the National Institute on Drug Abuse (NIDA) are pleased to offer these two short booklets for par- ents and children to review the scientific facts about marijuana: (1) Marijuana: Facts Parents Need to Know and (2) Marijuana: Facts for Teens. Although it is best to talk about drugs when children are young —since that is when drug use often begins —it is never too late to start the conversation. Marijuana remains the most abused illegal substance among youth. By the time they graduate high school, about 46 percent of U.S. teens will have tried marijuana at least once in their lifetime. Although use among teens dropped dramatically in the previous decade (to a prevalence of about 12.4 percent for past -month use in 2007), adolescent marijuana use is again on the upswing. In 2013, nearly 23 percent of high school seniors were current marijuana users, and 6.5 percent used marijuana daily. The annual Monitoring the Future survey, which has been tracking teen attitudes and drug use since 1975, shows that use of marijuana over time is directly related to how safe teens perceive the drug to be; currently the number of teens who think marijuana users risk harming themselves is declining. This, despite growing scientific evidence that marijuana use during the teen years can permanently lower a person's IQ and interfere with other aspects of functioning and well- being. 6/17/2014 Survey results show that we still have a long way to go in our efforts to prevent marijuana use and avoid the toll it can take on a young person's life. NIDA recog- nizes that parents have an important role in this effort and can strongly influence their children's attitudes and behaviors. However, the subject of marijuana use has become increasingly difficult to talk about —in part, because of the mixed messages being conveyed by the passage of medical marijuana laws and legal- ization of marijuana in some States. In addition, many parents of today's teens may have used marijuana when they were younger, which could make talk- ing openly and setting definitive rules about its use more difficult. Talking to our children about drug use is not always easy, but it is crucial. You can also get involved in your community and seek out drug abuse prevention programs that you and your child can participate in together. Sometimes, just beginning the conversation is the hardest part. I hope these booklets can help. Nora D. Volkow, M.D. Director National Institute on Drug Abuse 6/17/2014 Letter to Parents 1 I. Talking to Your Kids— 4 Communicating the Risks Introduction 5 Why do young people use marijuana? 5 How can I prevent my child from using marijuana? 5 Did you know... 6 Marijuana can be addictive 6 Marijuana is unsafe if you are behind the wheel 6 Marijuana is associated with school failure 7 High doses of marijuana can cause psychosis or panic during intoxication 7 II. Want to Know More? Some FAQs About Marijuana 8 What is marijuana? Are there different kinds? 9 How is marijuana used? 9 How many people use marijuana? 9 How does marijuana work? 10 What are marijuana's short -term effects? 12 What determines how marijuana affects an individual? 12 How important is marijuana potency? Does using marijuana lead to other drug use? 14 Does smoking marijuana cause lung cancer? 14 Since marijuana can be addictive, can it produce withdrawal symptoms when someone quits? 17 Is "Spice" (or "synthetic marijuana ") as harmful as real marijuana? 17 Are there treatments for people addicted to marijuana? 18 What are other risks related to marijuana that my child 18 should be aware of? Is marijuana medicine? 21 How can I tell if my child has been using marijuana? 22 III. Starting the Conversation 24 IV. Other Useful Resoursesi2014 26 3 • � 1t Y. 9 "r P �� • ^fie 5 M 'alking to Your Kids :ommunicating he Risks Why do young people use marijuana? Children and teens start using marijuana for many reasons. Curiosity and the desire to fit into a social group are common ones. Some teens have a network of friends who use drugs and urge them to do the same (peer pressure). Those who have already begun to smoke cigarettes or use alcohol —or both —are at heightened risk for marijuana use as well. And children and teens who have untreated mental disorders (such as ADHD, conduct disor- der, or anxiety) or who were physically or sexually abused are at heightened risk of using marijuana and other drugs at an early age. For some, drug use begins as a means of cop - ing—to deal with anxiety, anger, depression, boredom, and other unpleasant feelings. But in fact, being high can be a way of simply avoid- ing the problems and challenges of growing up. Research also suggests that family members' use of alcohol and drugs plays a strong role in whether children /teens start using drugs. Parents, grandparents, and older brothers and sisters are models that children follow. So indeed, all aspects of a teen's environment — home, school, and neighborhood —can influence whether they will try drugs. How can I prevent my child from using marijuana? There is no magic bullet for preventing teen drug use. But research shows parents have a big influence on their teens, even when it doesn't seem that way! So talk openly with your children and stay actively engaged in their lives. To help you get started, below are some brief summaries of marijuana re6 earoch findings that you can share with your kids to help them sort out fact from myth, and help them make the soundest decisions they can. These facts were chosen because they reflect the questions and comments that we receive from teens every day on our teen Web site and blog —what teens care about. Following this brief summary of research evidence, FAQs and additional resources are provided to equip you with even more information. Marijuana can be addictive. Repeated marijuana use can lead to addiction —which means that people often cannot stop when they want to, even though it undermines many aspects of their lives. Marijuana is estimated to produce addiction in approximately 9 percent, or about 1 in 11, of those who use it at least once. This rate increases to about 1 in 6, or 17 percent, for users who start in their teens, and 25 -50 percent among daily users. Moreover, 4.3 million of the more than 7.3 million people who abused or were addicted to any illegal drug in 2012 were dependent on marijuana. And among youth receiving substance abuse treatment, marijuana accounts for the largest percentage of admissions: 74 percent among those 12 -14, and 76 percent among those 15 -17. Marijuana is unsafe if you are behind the wheel. Marijuana compromises judgment and affects many other skills required for safe driving: alert- ness, concentration, coordination, and reaction time. Marijuana use makes it difficult to judge distances and react to signals and sounds on the road. Marijuana is the most commonly identi- fied illegal drug in fatal accidents (showing up in the bloodstream of about 14 percent of drivers), 6/17/2014 sometimes in combination with alcohol or other drugs. By itself, marijuana is believed to roughly double a driver's chances of being in an accident, and the combination of marijuana and even small amounts of alcohol is even more dangerous —more so than either substance by itself. Marijuana is associated with school failure. Marijuana has negative effects on attention, moti- vation, memory, and learning that can persist after the drug's immediate effects wear off — especially in regular users. Someone who smokes marijuana daily may be functioning at a reduced intellectual level most or all of the time. Recent research even suggests that people who begin using marijuana heavily as teens may permanently lose an average of 8 points in IQ by mid - adulthood. Compared with their nonsmoking peers, students who smoke mari- juana tend to get lower grades and are more likely to drop out of high school. Long -term marijuana users report decreased overall life satisfaction, including diminished mental and physical health, memory and relationship problems, lower salaries, and less career success. High doses of marijuana can cause psychosis or panic during intoxication. Although scientists do not yet know whether the use of marijuana causes mental illness, high doses can induce an acute psychosis (disturbed perceptions and thoughts, including paranoia) or panic attacks. In people who already have schizophrenia, marijuana use can worsen psychotic symptoms, and evidence so far suggests there is a link between early marijuana use and an increased risk of psychosis among those with a preexisting vulnerability for the disease. 6/17/2014 • 1 1 - 7!10�1 T I t t 1 w [I 1 F 6/17/2014 What is marijuana? Are there different kinds? Marijuana is a green, brown, or gray mixture of dried, shredded leaves, stems, seeds, and flow- ers of the hemp plant (Cannabis sativa). Cannabis is a term that refers to marijuana and other drugs made from the same plant. Strong forms of can- nabis include sinsemilla (sin- seh- me -yah), hashish ( "hash" for short), and hash oil. There are many dif- ferent slang terms for marijuana and, as with other drugs, they change quickly and vary from region to region. But no matter its form or label, all cannabis preparations contain the mind - altering (psychoac- tive) chemical THC (delta- 9- tetrahydrocannabinol). They also contain more than 400 other chemicals. t-iow is marquana used? Most users roll loose marijuana into a cigarette (called a joint) or smoke it in a pipe or a water pipe, sometimes referred to as a bong. Some users mix marijuana into foods, or use it to brew a tea. Another method is to slice open a cigar and replace the tobacco with marijuana, creating what is known as a blunt. Marijuana cigarettes or blunts sometimes are dipped in PCP or mixed with other substances, including crack cocaine. How many people use marijuana? Before the 1960s, many Americans had never heard of marijuana, but today it is the most often used illegal drug in the United States. According to a 2012 national survey, more than 111 million Americans over the age of 12 had tried marijuana at least once, and nearly 19 million had used the drug in the mo6n�hOyefore the survey. Researchers have found that the use of marijuana and other drugs usually peaks in the late teens and early twenties, and then declines in later years. Therefore, marijuana use among young people remains a natural concern for parents and the focus of continuing research, particularly regarding its impact on brain development, which continues into a person's early twenties. NIDA's annual Monitoring the Future survey reports that among students from 8th, 10th, and 12th grades, marijuana use has increased over the past 5 years; this increased use parallels a softening of perceptions about marijuana's risks. In 2013, 12.7 percent of 8th graders reported marijuana use in the past year, and 7 percent were current (past- month) users. Among 10th graders, 29.8 percent had used marijuana in the past year, and 18 percent were current users. Among 12th graders, past year use remained the same and 22.7 percent were current users. How does marijuana work? When marijuana is smoked, its effects are felt almost immediately. This is because THC (marijua- na's psychoactive ingredient) rapidly reaches every organ in the body, including the brain. The effects of smoked marijuana can last from 1 to 3 hours. If consumed in foods, the effects come on slower and may not last as long. Marijuana works through THC attaching to specific sites on nerve cells in the brain and in other parts of the body. These sites are called cannabinoid receptors (CBRs) because they were discovered by scientists trying to understand how marijuana, or cannabis, exerts its effects. THC is chemically similar to a class of chemicals that our body produces naturally, called endocannabinoids, and marijuana disrupts the normal function of this system. CBRs are found in brain areas that influence pleasure, memory, thinking, concentration, movement, coordination, appetite, pain, and sensory and time perception. Because of this system's wide - ranging influence over many critical functions, it is not surprising that marijuana can have multiple effects —not just on the brain, but on a user's general health as well. Some of these effects are related to acute intoxication while others may accumulate overtime to cause more persistent problems, including addiction. 6/17/2014 What are marijuana's short -term effects? The following are some effects that marijuana use can produce: Euphoria (high). THC activates the reward system in the same way that nearly all drugs of abuse do: by stimulating brain cells to release the chemical dopamine. Memory impairment. THC alters how information is processed in the hippocampus, a brain area related to memory; regular use can affect learn- ing skills and academic achievement, including short -term memory and complex tasks requiring concentration. Adverse mental reactions in some. These include anxiety, fear, distrust, or panic, particularly in new users or those taking it in a strange setting; some may even experience psychosis, which includes hallucinations, delusions, paranoia, and loss of the sense of personal identity. Physical changes. Users may have red or blood- shot eyes, increased appetite ( "the munchies "), increased heart rate, and sleep issues. What determines how marijuana affects an individual? How important is marijuana potency? Like any other drug, marijuana's effects on an individual depend on a number of factors, including the person's previous experience with the drug (or other drugs), biology (e.g., genes), gender, how the drug is taken (smoked versus orally), and the drug's 6/17/2014 potency. Potency— determined by the amount of THC contained in the marijuana —has received much attention lately because it has been increasing steadily. In 2012, THC concentrations in marijuana averaged 14.5 percent, compared to around 4 percent in the 1980s. Some current strains contain as much as 30 percent THC. This is based on analyses of marijuana samples confiscated by law enforcement agencies. So what does this actually mean? For a new user, it may mean exposure to higher concentrations of THC, with a greater chance of an adverse or unpredictable reaction. In fact, increases in potency may account for the rise in emergency department visits involving marijuana use. For experienced users, it may mean a greater risk for addiction if they are exposing themselves to high doses on a regular basis. However, the full range of consequences associated with marijuana's higher potency is not well understood, nor is it known whether marijuana users adjust for the increase in potency by using less. Does using marijuana lead to other drug use? Long -term studies of high school students' patterns of drug use show that most young people who use other drugs have tried marijuana, alcohol, or tobacco first. For example, young people who have used marijuana are at greater risk of using cocaine than are those who have not used marijuana. We also know from animal studies that rats previously administered THC show heightened brain activation not only when further exposed to THC but also when exposed to other drugs such as morphine —a phenomenon called cross - sensitization, which is not unique to marijuana. Researchers are now examining the possibility that exposure to marijuana in adolescence may cause changes in the brain that make a person more vulner- able to subsequent marijuana addiction or to the risk of becoming addicted to other drugs, such as alcohol, opioids, or cocaine. It is important to point out, however, that research has not fully explained any of these effects, which are com- plex and likely to involve a combination of biological, social, and psychological factors. Does smoking marijuana cause lung cancer? We do not know yet. Studies have not found an increased risk of lung cancer in marijuana smokers, as compared with nonsmokers. However, marijuana smoke does irritate the lungs and increases the likelihood of other respiratory problems through exposure to carcinogens and other toxins. Repeated exposure to marijuana smoke can lead to daily cough 6/17/2014 A pr-, -Iqq 6-- ---a 0 WJAW� 0 I ApW , Pt .� �o .ti_ N0 0 MON u I knIA Is R: u :lel: 6/17/2014 and excess phlegm production, more frequent acute chest illnesses, and a greater risk of lung infections. Marijuana also affects the immune system, although the implications for cancer are unclear. Moreover, many people who smoke marijuana also smoke ciga- rettes, which do cause cancer, and quitting tobacco can be harder if the person uses marijuana as well. Since inarijuana cats ue addictive, can it produce withdrawal symptoms when someone quits? Yes. When they stop using the drug, many long -term users experience symptoms that are similar in type and severity to those of nicotine withdrawal — irritability, sleeping difficulties, anxiety, and craving —which often prompt relapse. Withdrawal symptoms peak a few days after use has stopped and dissipate within about 2 weeks. And while these symptoms do not pose an immediate threat to health, they can make it hard for someone to keep from using the drug. Is "Spice" (or "synthetic marijuana ") as harmful as real marijuana? Yes. Spice, which is sometimes also called K2 or Fake Weed, consists of shredded dried plant materials that have been sprayed with chemicals designed to act on the same brain -cell receptors as THC, but are often much more powerful and unpredictable. Spice products are labeled "not fit for human consumption" and many are now illegal, but their manufacturers are constantly creating new chemical compounds to evade legal restrictions. Their side effects, like the ingredients, often vary, but emergency rooms report large numbers of young people appearing with rapid heart rates, vomiting, agitation, and hallucinations after using these substances. 6/17/2014 Are there treatments to marijuana? for people addicted Currently, no FDA - approved medications exist for treating marijuana addiction, although promising research is under way to find medications for treat- ing withdrawal symptoms and alleviating craving and other subjective effects of marijuana. Behavioral therapies are available and are similar to those used for treating other substance addiction. These include motivational enhancement to engage people in treatment; cognitive behavioral therapies to teach strategies for avoiding drug use and its triggers and for effectively managing stress; and motivational incentives, which provide vouchers or small cash rewards for sustained drug abstinence. Unfortunately, treatment success rates are rather modest, indicating that marijuana addiction, like other addictions, may need a long -term care approach that varies treatment intensity in line with the person's changing needs over time. What are other risks related to marijuana that my child should be aware of? Here are a few that you or your child may not have thought about: UE As with most drugs, marijuana use interferes with judgment, which can mean a greater chance of engaging in risky behaviors and experiencing their negative consequences (such as acquiring a sexually transmitted disease, driving while intoxicated, or riding with someone else who is intoxicated and getting into a car crash). Ut In addition to psychosis, regular marijuana use has been associated with several psychological effects, including depression, anxiety, suicidal thoughts, and personality disturbances. One of the effects most freqLPRVY4reported is an M6 it amotivational syndrome" characterized by a diminished or lost drive to engage in formerly rewarding activities. Whether this syndrome is a disorder unto itself or is a subtype of depression associated with marijuana use remains controversial, and whether marijuana causes it or is a response to it is still not understood. More research is needed to confirm and better understand these linkages. UE Marijuana use during pregnancy may harm the developing fetus. Research suggests that babies born to women who used marijuana during their pregnancies may have subtle neurological altera- tions and, later in childhood, can show diminished problem - solving skills, memory, and attention. However, the fact that pregnant women who use marijuana may also smoke cigarettes or drink alcohol makes it difficult to determine exactly how much of these effects are attributable specifically to marijuana. Is marijuana medicine? There has been much debate about the possible medical use of marijuana for certain conditions, including nausea relief for cancer chemotherapy patients and boosting appetite in people with AIDS. Currently, 20 states have legalized smoked marijuana for medical purposes, but the FDA, which assesses the safety and effectiveness of medications, has not approved marijuana as a medicine. There have not been enough large -scale clinical trials showing that smoked marijuana's benefits outweigh its many potential health risks in patients with the symptoms it is meant to treat. Also, to be considered a legitimate medicine, a substance must have well- defined and measurable ingredients that are consistent from one unit (such as a pill or injection) to the next. In addition to THC, the marijuana leaf contains over 400 other chemical compounds, which may have different effects in the body and which vary from plant to plant. This makes it difficult to consider its use as a medicine even if some of marijuana's specific ingredients may offer benefits. However, THC itself is an FDA - approved medication. Medicines now on the market deliver the benefits of THC without the dangers and unpredictability of smoking marijuana. Scientists continue to investigate the medicinal properties of THC and other cannabinoids to better evaluate and harness their ability to help patients suffering from a broad range of conditions, while avoiding the negative effects of smoked marijuana. 6/17/2014 How can I tell if my child has been using marijuana? Parents should be aware of changes in their child's behavior, such as carelessness with grooming, mood changes, and deteriorating relationships with fam- ily members and friends. In addition, changes in academic performance, skipping classes or missing school, loss of interest in sports or other favorite activities, a change in peer group, changes in eating or sleeping habits, and getting in trouble in school or with the law could all be related to drug use —or may indicate other problems. See the list of specific warn- ing signs for marijuana use below. Pu r ch he or she might: * seem unusually giggly and /or uncoordinated have very red, bloodshot eyes or frequently use eye drops have a hard time remembering things that just happened have drugs or drug paraphernalia, including pipes and rolling papers (perhaps claiming they belong to a friend, if confronted) * have strangely smelling clothes or bedroom * use incense and other deodorizers wear clothing or jewelry or have posters that promote drug use have unexplained lack of money or a surplus of cash on hand 6/17/2014 ...� AF q'RIA, a I , a = 4CCIr 4p As this booklet has shown, marijuana can pose a particular threat to the health and well -being of children and adolescents at a critical point in their lives —when they are growing, learning, maturing, and laying the foundation for their adult years. As a parent, your children look to you for help and guidance in working out problems and in making decisions, including the decision not to use drugs. Even if you have used drugs in the past, you can have an open conversation about the dangers. Divulging past drug use is an individual decision, but having used drugs should not prevent you from talking to your child about the dangers of drug use. In fact, experience can better equip us to teach others, including drawing on the value of possible mistakes. Greater acceptance of marijuana use, compared with use of other illegal drugs, continues to underlie divergent opinions about its dangers, illegality, and potential value. Indeed, the ongoing public debate about "medical marijuana" may complicate your discussion. Whether or not marijuana becomes legalized or permitted for medical purposes, it can be particularly dangerous for adolescents and can alter the trajectory of a young life, preventing a person from reaching their full potential. That is reason enough to have this sometimes difficult conversation with your children. We hope this booklet can serve as a catalyst and helpful guide to beginning the dialogue and, more importantly, continuing it and keeping the channels of communication open. 6/17/2014 .ALI w There are numerous resources, many right in your own community, where you can obtain information to help you talk to your children about drugs. Consult your local library, school, or community service organization. You may also contact the governmental organizations listed below. National Institute on Drug Abuse (NIDA) NIDA's mission is to lead the Nation in bringing the power of science to bear on drug abuse and addiction. This charge has two critical components. The first is the strategic support and conduct of research across a broad range of disciplines. The second is ensuring the rapid and effective dissemination and use of the results of that research to inform policy and improve practice. NIDA offers an extensive collection of publications, videos, and educational materials to help parents talk to their children about drug use. For more information on marijuana and other drugs, visit www.drugabuse.gov and www.teens.drugabuse.gov. NIDA publications are available free of charge through the NIDA DRUGPUBS Research Dissemination Center website: http: //d rug pubs.drugabuse.gov e -mail: drugpubs @nida.nih.gov phone: 1- 877 - NIDA -N I H [1- 877 - 643 -2644] or 1- 240 - 645 -0228. 6/17/2014 National Institute on Alcohol Abuse and Alcoholism (NIAAA) NIAAA conducts and supports research across many scientific areas, coordinating with other institutes on alcohol - related issues, which frequently intersect with other drug abuse /addiction problems. Visit http: / /www.niaaa.nih.gov/ for information on a variety of alcohol - related topics. National Institute of Mental Health (NIMH) NIMH provides numerous resources covering a variety of mental health disorders, which often co -occur with drug abuse and addiction. Visit www.nimh.nih.gov to access the latest research findings and other helpful mental health information. Substance Abuse and Mental Health Services Administration (SAMHSA) SAMHSA provides valuable information on its Web site, including resources for finding substance abuse treatment. Its treatment locator ( http : / /findtreatment.samhsa.gov /) can help you find a drug abuse or alcohol treatment program near you. Visit http: / /www.samhsa.gov for more information on drug abuse prevention and treatment policies, programs, and services. Feel free to reprint this publication in any quantity you wish. 6/17/2014 Tips for Parents • Be a good listener. • Give clear no -use messages about drugs and alcohol. • Help your child deal with peer pressure to use drugs. • Get to know your child's friends and their parents. • Monitor your child's whereabouts. • Supervise teen activities. • Talk to your child often. <. :. +,7(9;4,5; 6- /,(3;/ (5+ / <4(5 :,9 =0 *,: 5017 \ISPJH[PVU 5V. 14 -4036 7YPU[LK 1 5, 9L]PZLK 5V]LTILY 1 8, 9LWYPU[LK (WYPS 2001, - LIY\HY' 2007 9L]PZLK 5V]LTILY 2002, :LW[LTILY 2004, ( \N \Z[ 2007, 4HYJO 2014 MD)National Institute on Drug Abuse M I M Town of Vail Community Survey 2014 Final Report June 2014 Prepared for: Town of Vail Prepared by: RRCAssociates, LLC 4940 Pearl East Circle, Ste 103 Boulder, CO 80301 303/449 -6558 www.rrcassociates.com Contents AnOverview of Results ................................................................................................. ..............................1 Key Findings from the 2014 Community Survey ........................................................ ..............................2 Demographic Profile of Respondents .......................................................................... ..............................8 Evaluation of Topics of Policy and Broad Community Interest ................................ .............................12 CommunityPriorities ........................................................................................... .............................12 Comments on Town of Vail's Long -Term Goals ................................................ .............................16 "Big" Ideas .......................................................................................................... ............................... 20 Future Amenities and Services ........................................................................... .............................23 Recreational Marijuana ........................................................................................ .............................23 EnvironmentalPriorities ...................................................................................... .............................26 Level of Support for Gore Creek Initiatives ........................................................ .............................30 Ratings of Satisfaction - Council and Departments .................................................. .............................31 Stateof Vail ............................................................................................................. ............................... 31 RightDirection/Wrong Track? ............................................................................. .............................31 Sourcesof Information ........................................................................................ .............................33 Government Accountability and Outreach ......................................................... .............................34 TownServices ....................................................................................................... .............................37 CommunityDevelopment .................................................................................... .............................39 PublicWorks ......................................................................................................... .............................42 FireServices ......................................................................................................... .............................44 PoliceServices ..................................................................................................... .............................46 Parking.................................................................................................................. .............................48 BusService ........................................................................................................... .............................52 LibraryServices .................................................................................................... .............................55 Events.................................................................................................................. ............................... 55 RRC Associates 6/17/2014 CONTENTS AN OVERVIEW OF RESULTS This summary provides an overview of selected survey results as well as an identification of some of the major themes and findings that emerged from the 2014 Community Survey. The 2014 Town of Vail Community Survey used methods virtually identical to those used in 2012 and 2010, permitting comparisons of results over time. As in past surveys, this year's program resulted in extensive open - ended comments as well as statistical measures of many topics that are of interest to the community. The comments are excerpted in the body of the report, and are also presented verbatim in the attachments with no editing, punctuation or spelling correction. In 2014, the surveys were fielded using two techniques. The primary method of distribution was through a postcard mailed to all identified postal addresses in the Town of Vail using a list obtained from a commercial vendor. All known part -time resident owners were also sent cards using a list from the Eagle County Assessor. The postcards invited recipients to enter one of two unique passwords shown on the postcards to complete the survey online. Also, residents that had a password but requested (by telephone) to complete the survey using a paper form were provided a survey. The secondary method was the promotion of an "open" version of the survey designed to gather input from interested individuals that had not received the password protected invitation. Together, these two response methods resulted in 779 completed surveys (487 from the Invitation sample and 292 from the "open link "). These subsets of respondents are referred to in the report as the "Invitation" and "Open Link" groups. Survey invitation postcards arrived in Vail mailboxes during the early part of the week of March 26, 2014. In addition, the Open Link Survey was advertised as available for completion starting on April 16. This was timed to be about three weeks after the initial postcard mailing. Through various ads, the public was invited to complete that version of the survey online but without a password. Both the Invitation and Open Link versions of the survey were closed at midnight on May 16. Responses from both versions of the survey were generally similar. As a result, much of the discussion focuses on the responses obtained using both methods of data collection. This provided the broadest cross - section of community opinion. However, the controlled Invitation group of respondents was also carefully tracked. The Appendix to this report contains a summary of survey responses dating back to 2005; it includes only responses from the Invitation (or random sample in 2005 and 2007) responses in order to establish directly comparable survey results. The 2014 Community Survey is one of a number of public outreach efforts conducted by the Town. It is important to recognize that the survey is considered a tool for gathering input rather than a vote or a referendum on the many topics that are explored. The survey results have been dissected in various ways to identify dominant themes and messages and these findings are explored in the full report that follows. RRC Associates 6/17/2014 1 The presentation in the final report is organized into three major areas of discussion. First, a demographic profile of respondents is presented. Then, a number of issues and topics of community importance are explored. This section of the report focuses on policy - related questions that were identified to be of interest to decision makers and the community at large. Then, ratings of Town departments and services are presented using questions that allow comparisons to past surveys. Taken together, these responses provide a means of benchmarking the delivery of services over time. KEY FINDINGS FROM THE 2014 COMMUNITY SURVEY As noted above, this report is divided into three major sections: Demographics, Policy Discussions, and Ratings of Facilities and Services. Selected findings from each of these subject areas include: The Demographic Profile of Respondents The survey contained a number of demographic questions that provide a snapshot of the community, and are used to probe and analyze input from respondents. The total number of survey responses was up slightly this year (779 compared to 677 in 2012, the last time the survey was conducted). The improved participation was the result of increased publicity and outreach for the survey. In general, the demographic profile of respondents is similar to past years, but with slightly more representation from part -time and younger residents. The differences in opinions of these two segments are explored in detail where they are helpful in explaining opinions on a particular topic. Additionally, survey responses were broken out by other subsets of respondents including: location of residence within Vail, age cohort, and whether respondents were registered to vote. For the most part, the segmentation did not show large differences of opinion among residents; however, there are areas where differences exist such as ratings of bus service by where one lives, or opinions on marijuana and environmental policies by age group. Policies and Priorities Right Direction or Wrong Track. Respondents began the survey by indicating their opinions regarding the general state of Vail. This question that has been tracked for over a decade asked, "Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track ?" This year, about 64 percent of respondents said the TOV is going in the "right direction" (compared to 70 percent in 2012) and 22 percent of respondents indicated Vail is on the "wrong track" (compared to 18 percent in 2012). While there are fewer residents indicating that Vail is going in the right direction this year compared to 2012, the results are still more positive than they had been in 2010 (58 percent "right direction" and 28 percent "wrong track ") and 2007 (58 percent "right direction" and 20 percent "wrong track "). As explained below and in the full report, we believe some of the decline is attributable to the golf course lawsuit and publicity concerning various aspects of the situation. RRC Associates 6/17/2014 2 Government Accountability and Outreach. The survey contained several new questions designed to probe satisfaction with the Town's effort to provide information to citizens, offer public engagement opportunities, and be collaborative in decision - making processes. The responses to these three questions were relatively low compared to ratings of other areas of Town services. Specifically, the area of collaboration was viewed with lower satisfaction, 12 percent "very dissatisfied" and 18 percent rating satisfaction a "2" out of 5. While part -time residents expressed slightly more negative ratings on this question, the responses from both full- and part -time residents were similar. Registered voters were generally more likely to be dissatisfied (32 percent) compared to those not registered (23 percent). Clearly, this year's survey indicated that public engagement and collaborative decision - making is an area of relative weakness at this time. The open -ended comments provide extensive background on the views of citizens. The golf course lawsuit was specifically mentioned by a number of respondents, as were other aspects of communications - related to decisions. While many comments were negative, there were also positive and constructive suggestions regarding information and communications that are called out in the report and that could be used to enhance current outreach. This sequence of three questions may be used to provide new benchmarks for Town accountability that merit continued tracking by future community surveys. The quantitative measures, along with open - ended comments, provide an important starting point for further efforts to improve in this important area of governance. Overall Priorities Based on a List of 11 Factors. The survey contained a number of questions related to topics of policy or overall direction. These were explored in detail by examining both the quantitative (statistical) results, as well as the large number of open -ended comments that were received. • Respondents were asked to evaluate eleven topics that are of interest to elected officials and staff, using a rating scale of 1 to 5 with 1 being "not a priority" and 5 a "high priority." This question is similar but not identical to survey questions asked in both 2012 and 2010. The general conclusion is that priorities identified in the past remain top priorities in 2014. All of the topics or categories that were evaluated received ratings above 3 on the five -point scale and all received over 50 percent of responses earning a rating of 4 or 5. In other words, all of the priority areas evaluated are of importance or priority to the community. It is notable that "Actions to improve Vail's appeal as a well- rounded community" was also top rated last year by a large margin (33 percent) while this year it led with 26 percent of responses. This message continues to resonate. The following is a list of top rated priorities in rank order: o Actions to improve Vail's appeal as a well- rounded community • Economic vitality • Budget and capital management • Parking (based on adding the results from the three parking - related questions concerning opportunities for residents, visitors and guests and employees) o Environmental sustainability RRC Associates 6/17/2014 3 Vail Town Council's Long -Term Goals. The block of Priorities questions was followed by a statement of the Town Council's long -term goals, with the opportunity to comment. Concerning Vail as a "balanced community," some respondents indicated that this was a good goal, while others asked what this meant, or requested more metrics to measure the goal. Some provided their own definitions with mention of affordable housing, age diversity, and building a "middle class." As in past studies, the tension between a tourism orientation and the values of residents (both long -term and newcomers) was expressed by some — this theme relates to various aspects of balancing sometimes divergent needs and expectations. In general, the survey responses suggest that the Council's Long Term goals are consistent with the 11 priorities that were measured in the questions described above, but that the specifics of what these goals mean will require continued attention and refinement, particularly in light of some of the survey findings concerning communications and transparency (which will be explored later in this report). Environmental Policies and Priorities. The survey contained a large block of questions that explored various aspects of environmental policy. Note that "Environmental Sustainability" was identified as a top priority by about one in ten survey respondents (see discussion above), an indication of importance but not at the top of the list in terms of overall considerations from the community. Based on the environmental questions, the general conclusion is that there is strong support for protecting Gore Creek, both in terms of water quality and quantity, with this support extending to increased education and potentially regulations. The survey also showed relatively strong support for waste and recycling efforts, with both year -round and part -time residents indicating similar 75 percent support levels. However, the ratings of other environmental priorities showed less clear consensus. For example, restricting plastic bags had relatively lower support from part -time residents, as did the topic of climate change /reduced snowpack. But this group was particularly likely to identify 1 -70 noise as a priority. In addition to differences by resident type, there were also differences by age groups with younger residents much more attuned to environmental concerns and priorities. This finding is notable and deserves attention as the Town considers the opinions and needs of younger residents as an element of long -term planning and positioning. Retail Marijuana Sales and Clubs. The survey contained questions concerning opinions on retail marijuana sales in the Town. Overall, the majority of respondents are not in favor of retail sales (57 percent not in favor, 30 percent in favor, and 13 percent undecided) when responses are considered as a whole. There was some difference on this question between the responses from the Invitation version of the survey (28 percent support) and the Open Link version (34 percent). There were very strong differences in opinion on this question based on age, with strong support (69 percent in favor) among those respondents under 34 years. Conversely, there was only 14 percent support among those 65 and over. The survey also examined support for a recreational marijuana club where consumption of marijuana products would be permitted on the premises. This option received slightly less support overall (28 percent) than for a retail establishment. Similar to the responses on the retail establishment, young respondents were much more favorable. RRC Associates 6/17/2014 4 Among those that were in favor or uncertain about a retail business or club, the strongest support would be to locate such facilities in West Vail. Both Vail Village and Lionshead received similar levels of support to one another as a location. Once again, the survey data show differences by segments that deserve attention as the Town looks to the future. Big Ideas for Vail in the Next Three to Five Years? Another open -ended question asked community members to look three to five years into Vail's future to suggest "Big Ideas" they would like to see pursued by the Town. Respondents offered a variety of thoughtful, interesting and constructive suggestions that are best reviewed by considering the verbatim results. However, many common themes were apparent. A quantitative analysis of these comments was conducted, in which comments were grouped into topic categories and these results are graphed in the report. • The most - mentioned comments suggested changes and improvements to parking (about 15 percent of responses when tabulated). Not only did these comments encourage more parking, but they also touched upon more free parking, areas which could be utilized for skier parking, and suggestions of transportation options to reduce reliance on using a personal vehicle. Parking as a common theme was closely followed by comments which addressed 1 -70 (including construction of under /overpasses, burying 1 -70, and addressing noise issues). Events were also frequently mentioned (with specific ideas for actual events, as well as suggestions for events which may align with Vail's image). Other transportation - related topics such as a train or light rail from Vail to Denver were identified by about one in ten respondents. A similar number suggested various ideas related to a focus on the environment and sustainability. Other less common but consistent themes included: hosting the Olympics, stopping or slowing down development of the Town, renovating existing infrastructure, and improvements to the ski experience such as adding lifts. "What's Missing in Vail ?" Respondents were additionally asked what they would like to have available in Vail that is not already there. Responses ranged widely, but when evaluated the most identified ideas included: • More parking (and /or more affordable parking) • Grocery store (most often mentioned for Vail Village area with many suggestions of a natural foods store, with Natural Grocers and Whole Foods called out by name) • Pool (indoor and outdoor) • Recreation center • Affordable goods and services including housing, restaurants, shopping, and movie theater A notable aspect of the suggestions is that they were so wide - ranging. No single facility or service dominated, and while this question received over 400 open -ended responses, there were relatively few deficiencies identified. Also, the fact that few summer enhancements were called out may deserve attention — based on the opinions of survey respondents there appears to be little lacking in Vail, either in summer or winter. RRC Associates 6/17/2014 5 Events. Vail has emphasized events as a component of economic development as well as to respond to community desires for entertainment and activities. A strong majority of respondents say events create a positive experience in Vail. On the question, "In general, how would you describe the experience that events create for you and your guests ?" about 84 percent of respondents rate the experience positively, a 4 or 5 on a five -point scale, similar to 2012 (85 percent). These high ratings are expressed by both year -round and part -time residents alike. Most respondents, when asked, indicate that the Town holds "about the right number" of events (74 percent). Twelve percent indicate there are too many events while 14 percent think there are too few. When compared to community response from the 2012 survey, opinions are generally unchanged. The surveys also indicate high satisfaction for a variety of aspects of events that were evaluated: overall quality, ease of access, and bus transportation all have high satisfaction, but there is lower satisfaction with parking availability during events. The Events questions resulted in a number of open -ended comments that included both positive and negative sentiment. On the positive side, respondents appreciate the diversity and quality of events, especially in summer. Others complained about crowding, noise and specific events (including Spring Back to Vail in 2014. Note that the survey was in the field at the time Spring Back occurred). Parking. Concerns, ideas and constructive suggestions are all obtained through the sequence of parking - related questions on the survey. Parking is discussed in detail in the Ratings section of this report but it is also a recurring theme in terms of community priorities (see the discussion above), Big Ideas, and an area where quality of the visitor and resident experience is found to be lacking. A series of quantitative questions were asked with regards to parking, including whether there is enough parking in the Town of Vail. Most respondents (68 percent) said "no," there is not enough parking, with 8 percent "uncertain." Those employed in Vail but living elsewhere were particularly likely to report there is not enough parking (83 percent). Parking passes were evaluated. About three - quarters of respondents do not own such a pass or card. Satisfaction is relatively high with the pass or card products, with 67 percent of respondents who own a product saying they are "Very Satisfied " -4 or 5 —up from 58 percent in 2012. Other parking ratings showed very positive satisfaction with "Free after 3:00" and "Two hour free" parking programs (a new question this year); 94 and 88 percent of respondents provided a rating of 4 or 5, respectively. Various aspects of parking operations received high ratings (booth attendant courtesy, structure cleanliness over 60 to 80 percent respectively). However, fees /pricing structure continue to receive low satisfaction ratings (only 34 percent provided a rating of 4 or 5, while 39 percent provided a rating of 1 or 2). Frontage Road improvements for safety and convenience (paving, shoulder widening, sidewalks, bus stop) —a new category this year— received a 69 percent high satisfaction rating. RRC Associates 6/17/2014 6 Ratings of Departments As with past surveys, Town departments were rated across a number of different measures (questions). In general, results were very positive with high levels of satisfaction and notable areas of improvement across all departments. The overall satisfaction levels with Town services and programs are high and continue to improve —a very positive finding from the 2014 version of the Community Survey. RRC Associates 6/17/2014 7 DEMOGRAPHIC PROFILE OF RESPONDENTS The survey contained a number of demographic questions, the results of which are used to understand input from respondents. Unless otherwise noted, the narrative description of results will focus on the combined responses from the Invitation and Open Link respondents. Overall, community response to the 2014 Survey is representative of a wide range of views — younger and older community members, families with children at home and those without, renters and owners, and more recent as well as longstanding members of the community (including year -round and part -time residents). Respondent Profile. More than half of all respondents identified themselves as year -round residents, living in Vail 11 or more months out of the year (55 percent). An additional 37 percent of respondents are part -time residents, followed by 8 percent of respondents who live elsewhere (mostly made up of those that work in town but live down - valley). While full -time and part -time residents have the most prominent representation within the survey results, feedback from those who work in Vail, or receive their mail there, rounds out the perspective of the town experience. Table 1 Resident Profile Which of the following best describes you? Total All Sources Survey Version Invitation Link Open Link Year -round resident (11+ months /year) 55% 52% 60% Part -time resident 37% 44% 23% Employed in the town of Vail but don't live there 5% 2% 11% Get mail in the town but don't live or work there 1 % 1 % 2% Non - resident owner of business /commercial property 2% 1 % 3% n= 646 441 205 Employment Status. Most respondents work 8 months or more a year in the Vail Valley (45 percent). An additional 21 percent are currently employed outside of the local area, closely followed by 19 percent who are retired. Five percent of respondents work 7 months or fewer in the Vail Valley, 3 percent are homemakers, and 7 percent identified their employment status as "other." There were some differences in employment profile between Invitation and Open Link respondents as summarized below. Table 2 Emolovment Status Which of the following best describes your employment status? Total All Sources Survey Version Invitation Link Open Link p Work 8 months or more a year in the local area (Vail Valley) 45% 37% 62% Work 7 or fewer months a year in the local area (Vail Valley) 5% 6% 4% Currently employed outside of the local area 21% 25% 12% Retired 19% 20% 15% Unemployed and/or looking for work 0% 1 % 0% Homemaker 3% 3% 2% Other 7% 8% 5% n = 648 442 206 RRC Associates 6/17/2014 8 Location of Residence in the Town of Vail. Nearly a third of all respondents live in East Vail (30 percent). The next most reported locations of residence include Potato Patch, Sandstone (12 percent), West Vail (11 percent), Intermountain (9 percent), and Vail Village (9 percent). Table 3 Location of Residence If your residence is either year -round or seasonal within the Town of Vail, where? Total All Sources Survey Version Invitation Link 0 en p Link East Vail 30% 31% 29% Potato Patch, Sandstone 12% 13% 7% West Vail (north of 170) 11% 12% 7% Intermountain 9% 8% 110 Vail Village 9% 7% 13% Buffehr Creek, Lionsridge, the Valley 7% 6% 11% Matterhorn, Glen Lyon 6% 6% 7% Booth Falls and Bald Mountain Road areas 4% 4% 2% Golf Course 3% 4% 2% Lionshead 3% 3% 5% Other 3% 3% 4% Vail Commons /Safeway area 2% 2% 2% Booth Creek /Aspen Lane 1 % 1 % 0% Not a resident of the town of Vail 0% 1 % 0% n = 479 388 91 Own or Rent. A majority of respondents own their residence (83 percent), rather than renting (17 percent). Ninety -seven percent of part -time residents own their residence, while 75 percent of year - round residents own their homes. Length of Time in Vail. Overall, most respondents have lived or owned property in Vail for a number of years. About 25 percent have lived in town for 6 to 15 years and 49 percent have lived in town for at least 15 years. Seven percent are new to Vail, having lived in town for less than a year, and 19 percent have lived in Vail for 1 to 5 years. RRC Associates 6/17/2014 9 Table 4 Own or Rent and Lenath of Time in Vail Business Ownership. Approximately 14 percent of respondents own or operate a business within the Town of Vail. Voter Registration. The sample is split almost evenly relative to whether the respondent is a registered voter in Vail. Forty -six percent of respondents are registered to vote and 56 percent are not. Table 5 Business Ownership and Voter Registration Total All Sources Survey Version Invitation Link Open Link Do you own or rent your residence? Own 83% 87% 73% Rent 170% 12% 26% Other 1 /0 1 % 0% n = 641 437 204 How long have you lived within the Town of Vail (or owned property if a non - resident) ? Less than 1 year 6% 7% 5% 1 -5 years 16% 19% 9% 6 -15 years 22% 23% 21% More than 15 years 44% 49% 35% Not applicable 12% 3% 31% n = 642 439 203 Business Ownership. Approximately 14 percent of respondents own or operate a business within the Town of Vail. Voter Registration. The sample is split almost evenly relative to whether the respondent is a registered voter in Vail. Forty -six percent of respondents are registered to vote and 56 percent are not. Table 5 Business Ownership and Voter Registration Household Profile. There was relatively even distribution of household types among respondents. The highest share of respondents are empty- nesters with children no longer living at home (31 percent), closely followed by couples without children (26 percent). Near equal shares of respondents are either singles without children (22 percent) or households with children at home (21 percent). Gender. There was near equal response among males and females (51 and 49 percent, respectively). Age of Respondent. The average age of all respondents is 54.3. Approximately 12 percent of respondents are under age 35, 62 percent between the ages of 35 and 64, and 25 percent aged 65 or older. RRC Associates 6/17/2014 10 Total All Sources Survey Version Invitation Link Open Link (IF RESIDENT) Do you own or operate a business within the Town of Vail? Yes 14% 14% 13% No 86% 86% 87% n = 502 366 136 Are you a registered voter in Vail? Yes 46% 52% 33% No 54% 48% 67% n = 631 436 195 Household Profile. There was relatively even distribution of household types among respondents. The highest share of respondents are empty- nesters with children no longer living at home (31 percent), closely followed by couples without children (26 percent). Near equal shares of respondents are either singles without children (22 percent) or households with children at home (21 percent). Gender. There was near equal response among males and females (51 and 49 percent, respectively). Age of Respondent. The average age of all respondents is 54.3. Approximately 12 percent of respondents are under age 35, 62 percent between the ages of 35 and 64, and 25 percent aged 65 or older. RRC Associates 6/17/2014 10 Table 6 Household Profile, Gender, and Age Note that an important purpose of the demographic questions summarized in the preceding section is to provide a means to segment (or "crosstabulate ") responses to other survey questions, including those presented below. Tables that break survey responses down by age, gender, household makeup, length of time living in Vail, and voter registration have been presented to the Town under separate cover. They provide a means of exploring opinions in greater detail than simply looking at the total responses to a particular question. RRC Associates 6/17/2014 11 Total All Sources Survey Version Invitation Link Open Link Which ie these ories categ best describes your household status? Single, no children 22% 20% 25% Couple, no children 26% 27% 23% Household with children living at home 21% 20% 23% Empty-nester, children no longer at home 9 31% 32% 29% n = 640 437 203 Are you: Male 51% 53% 47% Female 49% 47% 53% n = 634 432 202 Age of Respondent 18 -24 1% 1% 1% 25-34 12% 9% 17% 35 -44 14% 12% 18% 45-54 19% 19% 19% 55-64 29% 32% 23% 65-74 19% 20% 18% 75 or older 6% 7% 3% Average 54.3 55.7 51.2 n = 617 422 195 Note that an important purpose of the demographic questions summarized in the preceding section is to provide a means to segment (or "crosstabulate ") responses to other survey questions, including those presented below. Tables that break survey responses down by age, gender, household makeup, length of time living in Vail, and voter registration have been presented to the Town under separate cover. They provide a means of exploring opinions in greater detail than simply looking at the total responses to a particular question. RRC Associates 6/17/2014 11 EVALUATION OF TOPICS OF POLICY AND BROAD COMMUNITY INTEREST Community Priorities Respondents were asked to evaluate eleven priority topics based on a scale of 1 to 5 with 1 being "not a priority" and 5 a "high priority." This question is similar but not identical to survey questions from both 2012 and 2010. The general conclusion is that priorities identified in the past remain top priorities in 2014. All of the topics or categories that were evaluated receive ratings above 3 on the five -point scale and all received over 50 percent of responses earning a rating of 4 or 5 (see Figures 1 and 2). The averaged results are compared below, where applicable. Table 7 Priorities for Town Focus 2014 2012 2010 Budget & capital management 4.5 4.4 4.4 Transportation needs 4.4 4.2 4.1 Actions to improve Vail as a well- rounded community 4.3 4.2 4.0 Economic vitality 4.3 4.3 4.4 Guest relations and customer service 4.1 4.1 4.3 Environmental sustainability 4.0 3.8 3.5 Parking opportunities for visitors and guests 3.9 Not Asked Not Asked Parking opportunities for residents 3.8 Not Asked Not Asked Parking opportunities for employees 3.7 Not Asked Not Asked Focus on housing for middle income workers 3.6 3.5 Not Asked Focus on housing for service workers 3.6 3.5 Not Asked Parking Not Asked 4.0 4.5 This year, respondents rated most of the areas as a higher priority than they had in 2012 or 2010. Economic vitality and guest relations are the only areas which have slightly lessened in priority since 2010, but remain identical to 2012. This year, parking was broken out into three distinct categories. Each of the categories received lower average satisfaction ratings than parking did in general in 2012 (4.0) or 2010 (4.5). This year, parking was probed in greater detail than in the past in order to identify which segment of users should receive most attention. Parking opportunities for visitors and guests earned the highest average priority rating among the three parking categories, although the needs of residents and employees are closely identified as priorities. Open -ended comments continue to express significant concerns about parking needs in Vail, especially during peak times. As explored in the graph below, all areas were considered of significant priority. Budget and capital management had 90 percent of respondents providing a rating of 4 or 5 - "High Priority." Transportation needs (87 percent), economic vitality (82 percent), and actions to improve Vail's appeal as a well- rounded community were also perceived as high priority issues. Meanwhile, focus on housing RRC Associates 6/17/2014 12 for middle- income workers (55 percent) and service workers (57 percent) received slightly lower ratings of importance among all respondents, but with over 55 percent rating housing as a priority. Figure 1. Level of Priority Ratings for Community Issues Percent 4 & 5 (High Priority) vs. 1 & 2 (Low Priority) Budget and capital management 90% 1% Transportation needs 87% 2% Economic vitality 82% 3% Actions to improve Vail's appeal as a 80% well- rounded community 6% Guest relations and customer service 73% 6% Environmental sustainability 69% 11% Parking opportunities for visitors and 68% guests 10% Parking opportunities for residents 62% 16% Parking opportunities for employees 61% 14% Focus on housing for service workers 57% 16% Percent responding "4" or Focus on housing for middle income 55% Percent responding "1" or "2" workers in vital support roles 18% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 13 Figure 2. Level of Priority Ratings for Community Issues Percent 4 & 5 (High Priority) Budget and capital management 90% 86% 86% Transportation needs 87% 80% 0 75% 45% Economic vitality 82% 85% 87% Actions to improve Vail's appeal as a 80 °0 71 /o well- rounded community o 80% Guest relations and customer service 73% 77% 80% Environmental sustainability 69% 65% 51% 82% Parking opportunities for visitors and 68% guests Parking opportunities for residents 62% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding In a follow -up question, respondents were asked about the "one area from the list that is your highest priority." The most identified priorities were: • "Actions to improve Vail's appeal as a well- rounded community (a great place to live, work and play)," identified by 26 percent of respondents. This was a full 9 percentage points more than the next most identified category and is similar to 2012 when it received 33 percent of the responses for the top rating. Clearly, this message continues to resonate with the Vail community. • Next most identified were two economic issues, "Economic vitality" and "Budget and capital management," at 17 percent each. • Questions about parking were asked in a new format this year. Specifically, the priorities for parking were broken into three groups: parking opportunities for residents, for visitors and guests, and for RRC Associates 6/17/2014 14 2014 Parking opportunities for employees 61 02012 02010 2007 Focus on housing for service workers 55 /o a57% 2005 55% 65% Focus on housing for middle income 5 °o workers in vital support roles 54 o 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding In a follow -up question, respondents were asked about the "one area from the list that is your highest priority." The most identified priorities were: • "Actions to improve Vail's appeal as a well- rounded community (a great place to live, work and play)," identified by 26 percent of respondents. This was a full 9 percentage points more than the next most identified category and is similar to 2012 when it received 33 percent of the responses for the top rating. Clearly, this message continues to resonate with the Vail community. • Next most identified were two economic issues, "Economic vitality" and "Budget and capital management," at 17 percent each. • Questions about parking were asked in a new format this year. Specifically, the priorities for parking were broken into three groups: parking opportunities for residents, for visitors and guests, and for RRC Associates 6/17/2014 14 employees. When taken together, these three categories become the fourth most identified overall priority for the Town. When this question is assessed by resident type, results show that the top three priorities are the same regardless of whether the respondent is a year -round resident or a part -time resident. However, year - round residents do seem to place slightly more emphasis on environmental sustainability (10 percent) and focus on housing for middle income workers (11 percent) than do part -time residents. Those who are employed in the town but don't live there put more emphasis on environmental sustainability (17 percent) than other resident types. A Note on How to Read These Tables: Tables like the one below are used throughout this report. They present a summary of survey results from two groups of respondents: By version of the survey that was used, and by whether they are year- round, part -time, residents, etc. For this question, results are broken out by survey version and age cohort. The first column summarizes responses from all participants summed together. Then, each subsequent column represents responses from a particular segment or subgroup of participants. Each column sums to 100 percent. Table 8 Top Priorities by Resident Type RRC Associates 6/17/2014 15 Survey Version Which of the following best describes y ou? Year- round Employed Get mail in Non - resident What one area from the list below is your highest Total All Invitation Open resident Part- in the town the town owner of priority? Sources Link Link (11+ time of Vail but but don't business) months) resident don't live live or commercial there work there property ear Actions to improve Vail's appeal as a well- rounded community 26% 26% 28% 25% 29% 7% 33% 46% Economic vitality (investing in facilities, services ) 17% 20% 12% 14% 21% 28% 56% 15% Budget and capital management (keeping Vail fiscally health 17% 18% 14% 16% 20% 10% 11% 15% Environmental sustainability (waste and energy conservation ) 9% 8% 9% 10% 5% 17% 0% 8% Focus on housing for middle income workers) 7% 5% 9% 11% 2% 7% 0% 0% Parking opportunities for residents 7% 7% 8% 8% 5% 3% 0% 0% Transportation needs (bus service - local and regional) 6% 5% 8% 5% 5% 10% 0% 8% Parking opportunities for visitors and guests 4% 3% 6% 5% 5% 7% 0% 0% Guest relations and customer service 3% 3% 2% 2% 4% 7% 0% 0% Focus on housing for service workers 2% 2% 2% 2% 3% 3% 0% 0% Parking opportunities for employees 2% 2% 3% 3% 1% 0% 0% 8% n = 699 460 239 342 239 29 9 13 RRC Associates 6/17/2014 15 Top priorities differed by age cohorts, as shown in Table 9 below. Those under age 35 were most likely to identify "focus on housing for middle income workers" as the top priority (27 percent). These respondents were also the most likely of all the age cohorts to indicate that "environmental sustainability" was one of the top priorities (15 percent). Respondents age 65 or older were the most likely of all the age cohorts to value budget and capital management (23 percent). Table 9 Toa Priorities by Aae What one area is your highest priority? Total All Sources Survey Version Age of Respondent Invitation Link Open Link Under 35 35 to 54 55 to 64 65 and older Actions to improve Vail's appeal as a well- rounded community 26% 26% 28% 15% 24% 28 % 34% Economic vitality 17% 20% 12% 16% 22% 20% 11% Budget and capital management 17% 18% 14% 5% 16% 18% 23% Environmental sustainability 9% 8% 9% 15% 10% 6% 5% Focus on housing for middle income workers 7% 5% 9% 27% 7% 4% 1 % Parking opportunities for residents 7% 7% 8% 7% 6% 4% 9% Transportation needs 6% 5% 8% 7% 2% 8% 6% Parking opportunities for visitors and guests 4% 3% 6% 3% 4% 6% 5% Guest relations and customer service 3% 3% 2% 1% 1% 3% 5% Focus on housing for service workers 2% 2% 2% 3% 4% 2% 1 % Parking opportunities for employees 2% 2% 3% 3% 4% 2% 1 % n = 699 460 239 75 201 179 149 Comments on Town of Vail's Long -Term Goals A new question this year provided respondents with the following prompt: The Vail Town Council's Long -Term Goals and Initiatives for 2014 through 2022 focus on these primary areas: • Improve economic vitality • Grow a balanced community • Continually elevate the quality of the experience Respondents were then asked to provide comments for the Town Council regarding these goals. Several different themes emerged within the comments provided, which will be explored below. For a complete list of comments click here: (VIEW COMMENTS). Examples: • Good goals. We need to figure out what the next generation of visitor /guest is looking for and how to attract that market. • Keep focused on published and established goals, don't get side tracked. RRC Associates 6/17/2014 16 • Make a special effort to reach out to the community with your plans. Do not expect the Tuesday night meetings to be the connection to the public. • Re: Town Council, their job is not easy and 1 admire the folks who have requested to be on the Town Council. Not something I could do, so thank you everybody. • Talk to the residents, create round table discussions over a cup of coffee, hear what people need — don't just assume based upon an expensive consulting report. • The items listed are too general to comment on. • These are excellent goals for the town to pursue. • These are very vague goals. Without specific metrics it is impossible to make meaningful comments. This is a bunch of nice speak, but is without any content. • You've got your work cut out for you! There were numerous comments on the goal of "growing a balanced community" as well as the priority of "improving Vail's appeal as a well- rounded community." While some respondents asked for more specifics about what is meant by a "balanced" or "well- rounded community," many others offered interpretations of their own. Themes included affordability, families, sense of community, inclusion, property values and relevance, among others. Examples: • A balanced community is a nice thought, though I'm not sure possible. There is such a divide among those that can afford a home here, and those that work hard in order to live here but can't afford to buy a home. • A balanced community will mean that fair prices and updated housing will always need to be accessible to the public. • As an employee of Vail, /find it a slap in the face to buy a parking pass and not be able to use it on a Friday, Saturday and Sunday. These are high busy times for the town and employees are most important on these days and you make it the most difficult for them to find parking or have parking in a less stressful way... • For me balance is not just between tourists and residents, but also between long -term residents and newer residents. It is very hard to become integrated in Vail as a newcomer. Even organizations who say they want new volunteers do not really seem to want them. If you haven't been here 20 or 30 years, you are excluded and not really welcomed. • Hope 'Grow a balanced community' means pursuing affordable housing options for people who work in Vail. 1 would love to someday live in the town I work in to lessen my footprint on the environment. • /just feel that the people who work in community here in Vail are at a huge loss in terms of being able to afford to actually live here. Rents /housing prices are high, costs of living are extremely high so it is difficult to keep people around because they cannot afford to work and live here. • I see no value in growing a 'balanced community.' This appears to have been a goal for many years and in my opinion has never offered any value to the community. We are a resort community that should cater to the needs of our visitors. I see no reason to morph the community into something that someone thinks is 'balanced.' • 1 wish there were a swimming pool for residents. • I would love to see a more balanced community. My son will attend Red Sandstone and we have very few children in our West Vail neighborhood who will attend school with him. RRC Associates 6/17/2014 17 • /would love to seethe action for 'grown a balanced community'. Asa young family, I see so many in my shoes moving down valley and I honestly can't blame them. 1 find myself constantly defending my decision to stay in Vail and would love to see how this will actually be supported and implemented. 1 think it is important to create an inviting and supportive atmosphere for those who are working on community projects instead of an intimidating and condescending approach. We are all on the some team and trying to work toward common goals. • Indoor facility, such as the Edwards Fieldhouse. • It's time to build a middle class in Vail. • Make sure that the Council members understand what is affordable housing. It is NOT in the $500,000 range. • Most locals don't feel Vail wants a balanced community — the areas that locals live in (Matterhorn, East Vail, Intermountain) do not get serviced like the town services the second homeowner areas. We get less plowing, gravel, police protection, dog control, street cleaning. We are treated like second class citizens and that makes moving down valley more desirable. • (Part time resident:] When focusing on a 'balanced community,' please remember that people who have invested in expensive real estate in Vail want to ensure their properties retain their value over time. Don't trade Vail's positive reputation for a lesser quality just to try to create a 'balanced community.' • [Part -time resident.] Work on 1 -70 transportation /traffic. Put up sound barriers. • Please make sure that ordinary people can afford to live and work in Town of Vail. • Try to have some events that are directed towards residents like the summer picnics and Annual Town meetings at Donovan, get more of all residents to attend with a better mix. Maybe have Council personally invite unknowns to come. • Vail is losing its essence as a real town and becoming more of a resort instead. Keep the local school here and focus on keeping an economically diverse population within the city limits. • Vail once had a 'community' feel. Now it has a 'corporate' feel. Bring back the local charm with locals, not temporary employees that are underpaid and have no roots here. The local community is undervalued and you must respect the 'top soil your Big Tree is growing in'. or you will lose the magic. Stop gouging locals and guests with outrageous prices for mediocre goods and service. Thank goodness for the free concerts at Ford Park in the summer. They truly keep the local fire alive, as well as offer the guests something they can enjoy for free. • Vail will always struggle with creating a balanced community due to 'highest and best' demands for land /residential /commercial space. This is an area where partnering with entities outside the town boundaries could float all boats, so to speak. • Well rounded? Really? Thank god for Bravo or there would be nothing. It has become a snowboarders paradise where drinking and drugging is an embarrassment. We have zero for 35 -55 yr. olds who do not wish to eat $$$ or drink. On the topic of economic vitality, respondents offered a wide range of comments, including those who said the town should be careful to weigh the long -term benefits of its decisions over short -term gains. Examples: • After 'crowds' leave in 2015, how do we keep all our new facilities and amenities looking new? In Austria, I was told that most properties reinvest up to 10% of their annual revenues back into the RRC Associates 6/17/2014 18 property. As a result, the town looks brand new. We need to figure out how to manage traffic without more asphalt — most roads too wide as they are and lack character. • Assistance to locally owned businesses. • Continue to improve Vail's public facilities (i.e. Clubhouse, ice arena, etc.) • Don't let economic greed take over the charm of this town. Mountain town 'charm' is hard to come by and over - exposing this gem would do detrimental effects to this valley. • Economic stability with a balanced growth provides for future development. • Economic vitality keeps all of Eagle County supported and is the engine that drives the region. We need to do more to support the airport's growth and bring in some lower cost carriers who can offer more competitive pricing for the region. • 1 am skeptical about the economic benefits of the golf course 'improvements.' 1 think you will sink a lot of money into this project, hurt the local environment and the value of many properties, and not realize a financial gain. • Improve ideas to bring the destination traveler back. • (Part time resident:] The biggest challenge 1 see is managing Vail's popularity to maintain economic vitality without additional overcrowding. • [Part -time resident.] Bring in some affordable restaurants. • [Part -time resident.] To improve economic vitality, the TOV should not have so much red tape. • Though I believe economic vitality should be of paramount importance, it does not mean always getting the greatest economic return at the expense of some other focus area (e.g. environment). Long -term economy will be more stable by balancing many (apparently) competing needs. • West Vail Mall needs to be revamped, increasing its street appeal. • While it is important to increase tourism, it is a problem to expect a crowd in town every week of the year. • You MUST market the Vail Experience to the right people! Stop Spring Back to Vail Immediately! These disrespectful 16 to 25 year olds are destroying this town in many ways! • You must start focusing on one of our biggest problems for our guests and that is the parking issue. Forcing people to park on the Frontage Road when we have run out of room in the parking garages is outrageous for people who have gone out of their way to come to Vail. They have other choices of places to go skiing, and we make it about as difficult for them as we possibly can... Comments about guest relations and customer service were offered as a means to keep Vail competitive. Examples: • Keeping Vail competitive means giving each guest an exceptional experience. Keep up the high level of customer service and find ways to improve it. • Lower parking prices. • [Part -time resident.] Add escalators to the transportation center, at least in the up direction. • The guest is king! • Vail's representation on Apple and Google maps is in its infancy. It is difficult to determine where you are on those maps, few businesses are shown, etc ... make the picture of Vail more clear. • Would like some kind of kiosk that is updated with information about what is going on in Vail on a daily, weekly and monthly basis to keep residents and guests better informed as to what one can do RRC Associates 6/17/2014 19 while in town. In this day, should be able to do electronically and then an app for phones, (pads, etc. that also gives this. Comments offered on the topic of environmental sustainability illustrated strong opinions from respondents. Examples: • Environmental sustainability should be the highest priority and decision- making for each of the three primary areas should be filtered through the lens of environmental sustainability. If the environment fails (water quantity and quality, air pollution and climate change, forests and fire) then it will be difficult to achieve the three primary areas the Town has selected. • Growing a thoughtful environmentally viable balanced community, with all kinds of people of different economic levels is my idea of a good long term goal. • In my opinion, the Town Council should not put a lot of focus on or funding into fashionable issues like 'sustainability' and leave those pursuits up to private individuals and groups. There were also comments about role of government in general: • Bigger is not better. Building size and height need to be reevaluated.... The town too cozy with developers and allowing rules to be pushed. • Keep taxes low. • Shrink the size and scope of government. All departments. "Big" Ideas Another open -ended question asked community members to look three to five years into Vail's future to suggest "big" ideas they would like to see pursued by the Town. Respondents offered a variety of thoughtful and interesting suggestions that are best reviewed by considering the verbatim results using the link below. However, many common themes were apparent. A quantitative analysis of these comments was conducted, in which comments were grouped into topic categories. The most - mentioned comments suggested changes and improvements to parking (about 15 percent of responses when tabulated). Not only did these comments encourage more parking, but they also touched upon more free parking, areas which could be utilized for skier parking, and suggestions of transportation options to reduce reliance on using a personal vehicle. Parking as a common theme was closely followed by comments which addressed 1 -70 (including construction of under /overpasses, burying 1 -70, and addressing noise issues). Events were also frequently mentioned (with specific ideas for actual events, and more tailored event planning to align with Vail's image). Other transportation - related topics such as a train or light rail from Vail to Denver were identified by about one in ten respondents. A similar number suggested various ideas related to a focus on the environment and sustainability. Other less common but consistent themes included: hosting the Olympics, stopping or slowing down development of the Town, renovating existing infrastructure, and improvements to the ski experience such as adding lifts. A few sample comments are listed below for the more common themes that emerged. For a complete list of comments click here: (VIEW COMMENTS) RRC Associates 6/17/2014 20 Parking • 3 -5 years from now/ would like to see parking improved. This is not 'big' like the World Cup, but it will be 'big' in cost. Parking is inadequate in Vail Village and even more of a problem at the hospital. Residents need to be able to access their town and their hospital. • The parking charges are awful and they deter people from skiing there if they're not on the free bus route. 1 -70 • Aggressively pursue the idea of putting 1 -70 underground from the East Vail exit to the West Vail exit. Yes, this project would be very costly, but the value of the land over the highway should more than offset the cost, the enhancement to the appeal of the valley cannot be overestimated. France, Italy, and Switzerland have undertaken similar projects with invaluable results. • Less trash /noise from the highway. Environmental Footprint. Expanding the opportunity for the 'bike to work' crowd, easier access and less dodging through cars at roundabouts. Events • Increase economic viability by keeping and adding events that bring people into Vail. Investing in the Town's appeal to all different kinds of people, not just destination guests. • More Events like Burton US Open, Mtn games in summer. Back to having concerts weekly to get locals more involved. Transportation • Long -term transportation /traffic solution from Denver metro area. • Work with the State and Feds on innovative transportation concepts. How to get people here more efficiently and effectively. Support entrepreneurship. Make Vail more appealing to new business - streamline regs, approvals, tax incentives, etc. Environment • ECO- tourism and not just the fake kind offered by Vail Resorts. I want to see Town of Vail step up. 1'd like to see the TOV become more active in supporting the Wilderness area that surrounds the town. Eagles Nest and Holy Cross are an often time over - looked asset of what make Vail so special. • Water bottle filling stations in town, a campaign to increase the environmental awareness. RRC Associates 6/17/2014 21 Figure 3. Quantitative Analysis of Big Idea Comments Parking 1 -70 Events Transportation Environment /Sustainability Olympics - 4% Limit Development - 4% Renovations to Existing Infrastructure - 4% Ski - Related Improvements - 4% Enhance Family- Friendliness _ 3% Year -Round Destination 3% New or Different Businesses _ 3% Lower Cost of Living 3% Biking Amenities - 2% Build Evervail - 2% Housing - 2% Focus on Locals - 2% Rec Center - 2% Branding /Image - 2% More Development in West Vail - 2% Events Center . 2% 15% - 13% ■ 13% . 12% 11% 0% 5% 10% 15% 20% Percent of Comments RRC Associates 6/17/2014 22 Future Amenities and Services Respondents were additionally asked what they would like to have available in Vail that is not already there. Responses ranged widely, but when evaluated the most identified ideas included: • More parking (or more affordable parking) • Grocery store (most often mentioned for Vail Village area with most suggesting a natural foods store such as Natural Grocers or Whole Foods) • Pool (indoor and outdoor) • Recreation center • Affordable goods and services including housing, restaurants, shopping, movie theater A review of the full set of open -ended comments provides additional insights on potential future amenities and services. (VIEW COMMENTS) Recreational Marijuana A series of questions explored respondents' opinions concerning the availability of recreational marijuana in Town, starting with, "Would you be in favor of the Town of Vail permitting a recreational marijuana business in the town ?" Most respondents reported "No" (57 percent), followed by 31 percent who said they were in favor. An additional 13 percent of respondents were uncertain. Support for permitting a recreational marijuana retail business varied considerably by age. Those under age 35 were most in favor of such an effort (68 percent), compared to 29 percent of respondents age 35 to 54, 27 percent 55 to 64, and 14 percent 65 and older. Table 10 Opinions Concernina Recreational Mariivana Retail by Aae Would you be in favor of the Survey Version Age of Respondent Town of Vail permitting a Total All recreational marijuana retail � Sources Invitation Open Under 35 to 54 55 to 64 65 and business in the town? Link Link 35 older Yes 31% 29% 34% 68% 29% 27% 14% No 57% 60% 50% 24% 54% 60% 75% Uncertain 13% 11% 16% 8% 16% 14% 11% n= 713 468 245 76 201 181 156 Response patterns also differed depending on respondent type. Year -round residents showed notably more support for a recreational marijuana business (36 percent indicated "yes ") than did part -time residents (18 percent). Non - resident owners of business /commercial properties showed the greatest support for recreational marijuana (46 percent) of all the respondent types, apparently recognizing the potential economic benefits of such businesses. Differences also emerge when responses are evaluated by whether or not the respondent is a registered voter in the Town of Vail. Community members who are registered to vote are more supportive of RRC Associates 6/17/2014 23 permitting a recreational marijuana business (34 percent) than those respondents who are not registered to vote (25 percent). Table 11 Oninions Concernina Recreational Mariivana Retail by Resident Tvoe The following survey question probed support for a recreational marijuana club in town, where consumption of marijuana products on the premises is permitted. Overall, responses for this question were very similar to those for the previous question regarding a marijuana business, albeit showing slightly less support. Twenty -eight percent of all respondents were in favor, 58 percent opposed, and 13 percent were uncertain. Responses were also nearly identical to the recreational marijuana business question with regards to opinion by age cohort. Again, year -round residents (33 percent) showed twice as much support as did part -time residents (16 percent). Forty -two percent of non - resident business /commercial property owners supported a recreational marijuana club. Overall, regardless of respondent type, responses were generally in opposition of recreational marijuana clubs. Those who were in favor or uncertain were asked to indicate what commercial areas of town should be considered as locations for a marijuana retail business and a marijuana club. With regards to a business, West Vail was by far most identified (90 percent of respondents). However, 51 percent of respondents were in favor of Vail Village or Lionshead, respectively. As far as location for a marijuana club, West Vail was again most cited (77 percent). However, Lionshead (67 percent) and Vail Village (64 percent) were nearly equally favored. While West Vail was the most suggested location across the board, respondents age 34 or younger were the most likely to suggest either Vail Village (63 percent) or Lionshead (61 percent) as a location for a recreational marijuana business. Those aged 54 or younger were more likely to suggest Vail Village or Lionshead as places for a recreational marijuana club. It is instructive to evaluate the open -ended comments by age cohort for additional insight into how opinion varies by age. In general, opinion turned more negative than positive among older cohorts of community members. • 25 to 34 Although I am all for marijuana being legal, the main tourist areas (the Village & Lionshead) need to remain fairly family friendly. Having it available in West Vail gives tourists the opportunity to partake in marijuana tourism but keeps it out of the 'spotlight' of our main tourism areas. RRC Associates 6/17/2014 24 Which of the following best describes you? Would you be in favor of the Employed Get mail in Non - resident Town of Vail permitting a Year -round in the town the town owner of recreational marijuana retail resident (11+ Part-time of Vail but but don't business/ business in the town? months/ year) resident don't live live or work commercial there there property Yes 36% 18% 23% 44% 46% No 52% 69% 47% 56% 54% Uncertain 12% 14% 30% 0% 0% n= 351 240 30 9 13 The following survey question probed support for a recreational marijuana club in town, where consumption of marijuana products on the premises is permitted. Overall, responses for this question were very similar to those for the previous question regarding a marijuana business, albeit showing slightly less support. Twenty -eight percent of all respondents were in favor, 58 percent opposed, and 13 percent were uncertain. Responses were also nearly identical to the recreational marijuana business question with regards to opinion by age cohort. Again, year -round residents (33 percent) showed twice as much support as did part -time residents (16 percent). Forty -two percent of non - resident business /commercial property owners supported a recreational marijuana club. Overall, regardless of respondent type, responses were generally in opposition of recreational marijuana clubs. Those who were in favor or uncertain were asked to indicate what commercial areas of town should be considered as locations for a marijuana retail business and a marijuana club. With regards to a business, West Vail was by far most identified (90 percent of respondents). However, 51 percent of respondents were in favor of Vail Village or Lionshead, respectively. As far as location for a marijuana club, West Vail was again most cited (77 percent). However, Lionshead (67 percent) and Vail Village (64 percent) were nearly equally favored. While West Vail was the most suggested location across the board, respondents age 34 or younger were the most likely to suggest either Vail Village (63 percent) or Lionshead (61 percent) as a location for a recreational marijuana business. Those aged 54 or younger were more likely to suggest Vail Village or Lionshead as places for a recreational marijuana club. It is instructive to evaluate the open -ended comments by age cohort for additional insight into how opinion varies by age. In general, opinion turned more negative than positive among older cohorts of community members. • 25 to 34 Although I am all for marijuana being legal, the main tourist areas (the Village & Lionshead) need to remain fairly family friendly. Having it available in West Vail gives tourists the opportunity to partake in marijuana tourism but keeps it out of the 'spotlight' of our main tourism areas. RRC Associates 6/17/2014 24 • 25 to 34 1 don't personally have any interest in recreational marijuana but while working in a restaurant I've had customers ask me where they can buy it and why Vail doesn't have it. There is obviously a market for it. • 25 to 34 1 think that the recreational marijuana business is going to bring in quite a bit of revenue and guests from out of state. It seems like the Town of Vail would profit by creating a high end experience for guests that are wanting to include that in their vacation. • 25 to 34 1 think consideration of retail marijuana and /or a marijuana club would help deter Vail's reputation of being the domain of the rich white man who is afraid of change, and wouldn't cause as much trouble as people seem to think. • 35 to 44 Do you really think the recreational marijuana belongs in a place where people ski? That just goes against all logic. It is already dangerous enough on the mountain with people being sober, and too many people make bad decisions. • 35 to 44 1 support legalization of marijuana but 1 do not think it is Vail's image even though so very many people across all spectrums of the community are users. The police target bars at closing so they would target mj clubs and that is bad for business • 35 to 44 I'm fine with the legalization, but as a resort town it will be very party- oriented if recreational marijuana can be obtained in town. I'm fine with it being bought elsewhere in the county, it just requires a little more effort. • 35 to 44 This is a family resort just like Disney World, we don't need to bring that element into the town. Plenty of other towns offer these services, doesn't need to be Vail. • 35 to 44 It's a slippery slope. I think having too many overtly stoned people is a big turn off. However it does bring in tax revenues. Very hard to keep a balanced line. • 45 to 54 Absolutely no pot in Vail. That will degrade the 'safe and friendly family atmosphere'. No need for that in Vail. Adamantly against any legalized pot or facilitation of use. • 45 to 54 1 think Vail's brand image is one of its strengths, and pot outlets would diminish that. • 45 to 54 Marijuana sales will only degrade the high standards that Vail offers. Many from all over the world come here and they do so without this kind of facility. 1 would see it as a downgrade. • 45 to 54 Please keep marijuana shops and clubs out of Vail it does not meet our standards of being a family friendly community and in the long run will hurt our visitor base. If someone wants pot they can go to Eagle -Vail to get it! • 45 to 54 Recreational marijuana is one of the greatest threats to the Vail Brand. Vail doesn't need to sell drugs to compete economically or otherwise. Just say no! • 55 to 64 Allowing marijuana in Vail would be a catastrophe. The fact that Vail doesn't tolerate bad behavior and maintains a wonderfully safe atmosphere is one of the reasons visitors love it. We lovingly refer to Vail as our Disney World. • 55 to 64 Doing so sends the message the Town succumbs to the lure of easy tax dollars, follows the voices of a few, has no long term vision as to the impact on the future of the Town, its residents, visitors, and most importantly children. • 55 to 64 1 am not totally against marijuana, but the legalization move was a big mistake that Colorado will live to regret. Vail should have no part of it! • 55 to 64 1 think we should take one step at a time and ask this question maybe a year or two down the road and maybe we can answer this in a more overall experience in the community as a whole. • 55 to 64 This is an issue of safety that could endanger users, and those around them. RRC Associates 6/17/2014 25 • 65+ lust say NO to marijuana. Keep Vail an upmarket, family and professional oriented resort. • 65+ We don't need to be the 'Pot Head'ski capital of the Rockies as it will drive away families. That's what we have over Aspen... we are family orientated. That's our product, a family orientated ski area and the 'grass' will drive those families away. • 65+ Marijuana would drive away desirable visitors and attract those who spend less and whose behavior is undesirable. • 65+ Skiing and marijuana are a dangerous combination. That doesn't mean people don't ski when high, but let's not facilitate dangerous behavior. • 65+ Have you lost your minds? Why would you even go there? A review of the open -ended comments reveals a wide range of opinions concerning recreational use and sales. Overarching themes included public health and safety, enforcement, family - friendly image of Vail, the guest experience, conflict between state and federal law, voter sentiment, proactive vs. reactive leadership approach, tax income, marijuana use compared to alcohol use, where to buy or consume marijuana, and letting this type of business occur outside of Vail. (VIEW COMMENTS) The next section of the survey turned to environmental concerns with the Town of Vail. Specifically, respondents were asked their opinions concerning a variety of environmental issues. Then, respondents provided input regarding potential action for Gore Creek. Each of these sub -areas will be discussed in turn. Environmental Priorities Respondents identified the importance of a variety of environmental issues on a scale of 1 to 5, where 1 = "Not at all important" and 5= "Extremely important." The top issues identified as most important include: • Gore Creek water quality (93 percent of all respondents said this was 4 or 5, "Extremely important" • Water quantity (82 percent) • Waste and recycling (77 percent) It is also instructive to look at the percent of respondents calling environmental priorities "extremely important." By this measure, we see that 1 -70 noise and climate change /reduced snowpack are also deemed to be of high importance by a large segment of respondents. RRC Associates 6/17/2014 26 Figure 4. Response Distribution for Environmental Priorities Sorted by Percentage of "5" Ratings (Extremely Important) Gore Creek water quality 10% 1% 6% 22% Water quantity (conservation) 1 1% 02% Waste and recycling 1 -70 noise Climate change /reduced snowpack Energy use Plastic bags (restricting use) Other 71% 15% 32% 50% - 4% ■ 3% 15% 33% _ 5% _ 5% 26% 25% — 10% — 7% 21% 26% - 3% _ 6% 36' 26% _ 37% 128% 45% 18% 12% 25% 23% 22% 17% ' 1% 15% 12% 0 1 =Not at all important M2 3= Neutral ■a 0 5= Extremely important 55% 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding There was some variation in responses depending on age and resident type: Relative to resident type, differences emerged for a few of the environmental topics between year - round residents, part -time residents, and those who work in Vail but live elsewhere. Year -round residents gave higher ratings of importance for restricting the use of plastic bags than did the overall sample (50 percent vs. 44 percent overall). Part -time residents felt more strongly about 1 -70 noise (75 percent vs. 63 percent overall), and were generally less concerned with plastic bags (33 percent). Among respondents who are employed in town but live elsewhere, they were much more concerned RRC Associates 6/17/2014 27 about waste and recycling (87 percent), energy use (70 percent), and plastic bags (50 percent). Overall, non - residents did not have as much concern over 1 -70 noise, and non - resident business /commercial property owners had lower shares of respondents indicating that plastic bag restrictions, energy use, and climate change /reduced snowpack were important. With regards to age, those under age 35 had above average ratings of importance for waste and recycling (89 percent), climate change /reduced snowpack (74 percent vs. 62 percent overall), and plastic bag restrictions (55 percent vs. 44 percent overall). Meanwhile, they were less likely to identify 1 -70 noise as important (53 percent vs. 63 percent overall). Respondents in the 35 to 54 age cohort also had less strong feelings about 1 -70 noise (53 percent). Those 55 to 64 and 65 and older felt very strongly, however, with 72 percent and 71 percent of respondents (respectively) noting this issue as very important. Those 65 and older meanwhile were less likely to identify waste and recycling as important (68 percent vs. 77 percent overall), as well as plastic bag restrictions (35 percent vs. 44 percent overall). RRC Associates 6/17/2014 28 RRC Associates 6/17/2014 29 Figure 5. Environmental Priority Ratings Year -Round vs. Part -Time Residents Year -round resident 2 ■ 11% °/ Part -time resident 3= Neutral%% 4 ,2 T3 %% 5= Extremely important 7701%° Water quantity (conservation) 1 =Not at all important MR, 2 M1 p%% 3= Neutral 31k4% 5= Extremely important R.% Waste and recycling 1 =Not at all important M" 6% 0 2 ■ 2 %% 3= Neutral ° 4 3 Y° b/o 5= Extremely important 1 44Ro. 1 -70 noise 1 =Not at all important 8% 0 20 % 0 3= Neutral 22% 5 0 8% 5= Extremely important 35% 46% Climate change /reduced snowpack 1 =Not at all important �ZZ /012% 2 (7d% 3= Neutral 1 3% ° 4 ERR /28% 0 5= Extremely important 30% 43% Energy use 1 =Not at all important mm�°�% 0 2 — 6% 3= Neutral 24 11.30% 4 P 5= Extremely important 6?T% 0 Plastic bags (restricting use) 1 =Not at all important -1 P /00% 2 10 %4% 3= Neutral — 20% 32% 4 1 �/o 5= Extremely important 26% io Other 1 =Not at all important 16% 23% 2 10% 5% 3= Neutral 16% 0 4 MMM"Ml 13% 0 5= Extremely important 550 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent Responding RRC Associates 6/17/2014 29 As far as "other" environmental concerns, roughly 80 responses were provided among all respondents. The suggestions varied, with no one common theme presented. However, some suggestions included better enforcement relative to owners picking up after their dogs, solar energy usage, and control of overcrowding. Several respondents also reiterated concerns with parking. Level of Support for Gore Creek Initiatives Respondents were given the following prompt: Gore Creek is an environmental resource to the Town of Vail as well as an economic driver, but is listed as an impaired stream by the State of Colorado. Three main causes of impairment to the Gore Creek have been identified: 1) degradation of riparian area, 2) impacts of urban runoff from impervious surfaces, and 3) pollutants associated with land use activities. The Town is beginning a Gore Creek Water Quality Action Plan to address these concerns. Respondents were then asked to use a 1 to 5 scale where 1 means "Strongly oppose" and 5 means "Strongly support" to indicate their level of support for four different efforts. All four efforts received high levels of support from respondents. In order of the percent of respondents providing a rating of 4 or 5 (strongly support), the following were identified: • Increase education of water quality "best management" practices" (87 percent) • Increase storm water treatment requirements for ALL development and redevelopment projects in Vail (80 percent) • Increase stream setback regulations (77 percent) • Require low maintenance and no -mow buffers along stream banks on private property (74 percent) Following this question, respondents were able to comment on their response. (VIEW COMMENTS) Figure 6. Level of Support for Gore Creek Initiatives Percent responding "Strongly Support" (4 or 5) Increase education of water quality best management Year -round resident 86% practices such as pesticide use and landscape maintenance alternatives for homeowners, residents, Part-time resident 87% lodging managers and business owners Increase storm water treatment requirements for ALL 79% development and redevelopment projects in Vail 78% Increase stream setback regulations for private 73% development and redevelopment projects near waterways 790% Require low maintenance and no -mow buffers along 72% stream banks on private property 75% 0% 10% 20% 30% 40% 50°% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 30 RATINGS OF SATISFACTION — COUNCIL AND DEPARTMENTS State of Vail Right Direction /Wrong Track? Respondents began the survey by indicating their opinions regarding the general state of Vail. A question that has been tracked for over a decade asked, "Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track ?" This year', about 64 percent of respondents said the TOV is going in the "right direction" (compared to 70 percent in 2012) and 22 percent of respondents indicated Vail is on the "wrong track" (compared to 18 percent in 2012). While there are fewer residents indicating that Vail is going in the right direction this year, the results are still more positive than they had been in 2010 (58 percent "right direction" and 28 percent "wrong track ") and 2007 (58 percent "right direction" and 20 percent "wrong track "). Table 12 Riaht Direction or Wrona Track? Table 13 Would you say that things in the town of Vail are going in the right direction, or have they gotten off on the wrong track? Would you say 2014 2012 2010 2007 2005 Right direction 64% 70% 58% 58% 70% Wrong track 22 18 28 30 19 Don't know 14 13 14 12 10 Table 13 Would you say that things in the town of Vail are going in the right direction, or have they gotten off on the wrong track? Would you say Survey Version Which of the following best describes you? that things in the Town of Vail Year- Employed Non- are going in the Total All round in the resident right direction, Sources Invitation Open resident Part- town of the town owner of or have they Link Link (11+ time me Vail but but don't business/ gotten off on months/ resident don't live live or commercial the wrong year) there work there property track? Right direction 64% 64% 64% 60% 66% 80% 89% 77% Wrong track 22% 22% 22% 24% 22% 13% 11% 15% Don't know 14% 14% 13% 16% 12% 7% 0% 8% n = 779 487 292 348 238 30 9 13 Note that this year the language of the question was changed slightly. In 2014 it read, "Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track ?" In previous years it included the words "pretty seriously" to describe being off track — "Would you say that things in the Town of Vail are going in the right direction, or have they pretty seriously gotten off on the wrong track ?" RRC Associates 6/17/2014 31 The open -ended comments provide additional input concerning the ratings of the direction of Vail as measured this year. For a complete list of comments click here: (VIEW COMMENTS). Some of the favorable and negative comments this year are presented below. Among those that expressed the town is headed in the "right direction," respondents noted Vail's focus on both the customer and resident experience, investments in infrastructure and special events, the cleanliness and aesthetic of the Town, and community services: • 1) There's a clear focus on improving the 'customer' experience when visitors come to town. 2) older buildings are getting upgraded /replaced. • As a town we are still getting great feedback from visiting guests. And we have more events at slower times which attracts more guests as well. • Capital investments are being made, summer activities continue to improve. Challenges will include tax revenues and, of course, traffic and parking but the Town recognizes this. • Comfortable feeling in town. Services appear to be complete and current. Few closed businesses. Real Estate taxes are outstandingly low. • Economy is doing better. Golf Course Clubhouse will eventually get done. Parking situation is under control. Radical political elements have been marginalized. Timber Ridge solution is underway. • Finally this town is taking environmental initiative. For years we have been behind many resort towns around the country with our weak efforts around recycling and the environment in general. Now there is a light at the end of the tunnel, it's so exciting to see the town of Vail taking such great strides toward being an environmental leader. • For a resort town, there has been good planning in regards to development with adequate public transportation, housing, and open space (i.e. ball fields and Betty Ford Gardens). • Generally good leadership and a laser like focus on the 'guest experience' as a tourism community. • Great to live in a community with so many resources, good plowing, good streets, facilities, events and services. • l love the look, cleanliness, safety, heated streets, water features, etc. • I'm new to the area, so don't have much historical comparison, but I'm impressed with the town so far. There seems to be a good deal of awareness and discussion on the decisions that are made that will affect the town. • I've been living in Vail for 10 years and the new construction projects are finally finished. 1 think the town has definitely benefited from the development. • Seems like Vail is supporting the residents as well as the tourism industry. • The town is progressive thinking and implementing new ideas. Not all ideas will work, but it is good see the town take the initiative. • Vail is a premier ski location, vibrant town, and continues to thrive and improve. Comments differ among those that said the town is on the "wrong track." These respondents commented on the influence of Vail Resorts over the Town, the lack of attention given to second -home owners and locals, the impact of special events, loss of community character, and overdevelopment: • As a former second home owner —now full time resident —I do not feel the interests of the majority taxpayers (second homeowners -who cannot vote) are represented fairly by the town. They do not have a voice —yet they pay. More should be done to solicit their views and fairly consider them. • Becoming too big and commercialized, the town is losing its character and charm and is overrun by tourists. RRC Associates 6/17/2014 32 • /feel like Denver is the focus of events, i.e. Snow Daze, Spring Back to Vail. What do locals really have any more? • 1 know that Vail is a big tourist destination and therefore you have to cater to tourists, but I do not think enough has been put in place to help the people who actually live and work here who most likely are working class people. • I think Vail is an amazing place to live, however, I believe Vail Resorts has taken over the once charming mountain town. The Colorado Rockies should be a place where people from all backgrounds can come and enjoy their favorite outdoor activities. Vail Resorts is slowly and very noticeably changing the direction of our town into a corporate money hungry monopoly. 1 think the town needs to do more to encourage local business growth, and stop allowing a huge corporation control things. • Parking is still an issue, affordable housing hasn't increased. Construction never ends. How many times were streets in town redone ?? • The town is boring. Lower rents and bring in fun establishments with some pizzazz. It feels like a place for wealthy blue hairs. Bring back the funk before it's too late! We also miss the great race! • Too much confrontation politics, not enough openness or effort to reach consensus, too much emphasis on quantity over quality and special events. • Vail has lost that small, European village charm. It is allowing big business to take over. For example, Elways going into where the Wildflower restaurant used to be. The Tavern opening up several locations. You can go to these places in Denver. 1 want something unique to Vail. Also, the high rises have gotten out of control. • Wrong focus on golf course, poor management & planning on Ford Park and government overreach on mandatory recycling Sources of Information A section of the survey captured the methods by which respondents currently receive information from the Town of Vail and from other sources. Of the Town sources, the website is most identified, used by three - quarters of all respondents. E- services have shown significant growth over time and are now used by just under half of all respondents (47 percent), followed by 28 percent of respondents who attend or watch meetings, and 14 percent who use social media (Twitter, Facebook, etc.). When assessed by resident type or age, some differences emerge. Part -time residents are more likely to rely on E- services (53 percent) than year -round residents (45 percent). Meanwhile, a third of year - round residents attend or watch meetings compared to 19 percent of part -time residents. Use of the website or social media increases among younger age cohorts, while older residents are more reliant on E- services or meetings. Respondents also indicated the methods by which they receive information from "other" (non -town) sources. Newspaper is by far the most popular (93 percent), distantly followed by television (20 percent), radio (19 percent), social media (8 percent), and other (11 percent). Interestingly, newspaper usage is high regardless of age cohort, and by year -round as well as part -time residents, suggesting the importance of this media source in the valley. Perhaps not surprising, usage of social media is highest among those under 35 (18 percent), and decreases as age increases. RRC Associates 6/17/2014 33 Figure 7. Sources of Town and Other Information Information from Website (www.vailgov.com) the Town of Vail 71 % 70% E- services (meeting announcements, 48% agendas, news releases, newsletters, etc.) 53% 52% Attend or watch meetings (live web streams, Channel 5) TOV: Social media (Twitter, Facebook, etc.) Information from Newspaper Other Sources Television Radio Social media (Twitter, Facebook, etc.) Other Government Accountability and Outreach 20% _ 10% 3% 31% 28% 1 32% 21% 22% - 20% 21% 79% 91% ' 95% 94% 19% 11% 11% M 35 to 54 ■ 5% 0 55 to 64 ' 2% 0 65 and older 10% 13% - 13% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding The survey contained a new set of questions designed to evaluate satisfaction with accountability and outreach by the Town. The findings relative to method of receiving information, explored above, are particularly important to keep in mind as Vail considers methods of enhancing outreach and improving perceptions of transparency. The survey contained a series of three questions that asked respondents to report their satisfaction with the Town of Vail local government in terms of providing information to citizens about what the local government is doing, providing public engagement opportunities, and being collaborative in the decision- making process. Average satisfaction responses were slightly above neutral, with the local government earning a 3.7 average on both providing information to citizens and offering public engagement opportunities. As illustrated, a majority of respondents (64 percent) rate these categories a 4 or 5, with about 15 percent offering a 1 or 2 rating, indicating dissatisfaction. Respondents were slightly less satisfied with the local government's collaborative qualities, giving RRC Associates 6/17/2014 34 collaboration an average score of 3.2, with 29 percent of respondents dissatisfied. The collaborative aspect of decision - making is a relative weakness that is expressed through the survey results. Compared to many other aspects of town policy and services, these ratings suggest areas where satisfaction levels could be improved. Figure 8. Satisfaction with Local Government Information Percent responding "Very Satisfied" (4 or 5) vs. "Not at all Satisfied" (1 or 2) Providing information to citizens 63% 15% Offering public engagement 62% opportunities 14% Being collaborative in decision - making 44% Percent responding "4" or "Y process Percent responding "1" or "2" 29% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding When assessed by respondent type, we can see variation in response patterns. With regards to providing information to citizens, part -time residents (3.7) and non - resident owners of business or commercial property (3.6) were slightly less satisfied. Relative to public engagement opportunities, part -time residents were again less satisfied, providing an average rating of 3.7. Meanwhile, respondents gave similar average ratings for being collaborative in the decision - making process, regardless of residence type. Those who get mail in the town but don't live or work there gave a high average rating (4.0), but a low sample necessitates caution in the interpretation of results. Part -time residents and non - resident owners of commercial or business property gave slightly lower average ratings (3.2, respectively) than did year -round residents or employees of the town of Vail (3.3, respectively). There were also differences by respondent age, with older age cohorts giving lower average ratings. Respondents under age 35 gave the highest average ratings for providing information (3.9), offering public engagement opportunities (3.9), and being collaborative (3.5). In order to probe why these age differences might exist, results were also explored by method of receiving information. Respondent use of Town of Vail social media decreases by age cohort, from 32 percent among those age 34 or under to 3 percent of those age 65 or older. Meanwhile, those who receive information from TOV social media give the highest average ratings compared to other town media sources utilized. Clearly, Vail's utilization of newer information platforms is resonating with younger respondents, but may leave older age cohorts feeling uninformed. The survey provided opportunities for comments and there were numerous responses on the topic of transparency. Dissatisfaction with decisions surrounding the golf course clubhouse project topped the RRC Associates 6/17/2014 35 list of concerns identified by respondents. Criticisms offered by both full -time and part -time residents suggested the Town Council discounted concerns of the neighborhood and pushed the project into costly litigation. Many of the remainder of the comments expressed a similar undercurrent of dissatisfaction. There were comments that suggested the Town's public engagement efforts were disingenuous and that the majority of the decisions were being made behind closed doors. Comments offered by respondents with more favorable ratings cited neighborhood picnics, the annual community meeting and e-mail updates from the Town as positive attributes. Some additional comments include: • Big spending plans need to be advertised and public input needs to be heard. • Council seems to ignore public's concerns. • Golf course clubhouse missed the mark. • If you ask for input listen and respond. • Lawsuits are not the way to go. Work it out and learn to compromise. • Let voters decide on important issues like fate of Timber Ridge. • More outreach efforts to be inclusive of community. • Need more two -way communication. • Public hearing process for golf course didn't allow full participation by citizens who were there to speak. • Reversal of decisions has created confusion. • Town council has own agenda. • Town seems to be going through the motions on public engagement — more of a feel -good measure for citizenry where conclusions have already been reached before enough info has been gathered. A variety of specific suggestions were offered to increase two -way communications between the Town and its stakeholders. These included newsletter mailings and email updates from the town, use of surveys and discussion forums on the Town's website, more newspaper coverage of town issues, live web stream feeds of additional board and commission meetings, scheduling weekend meetings to attract participation by part -time residents and allowing for increased public comment during town meetings. Other comments and suggestions include: • Providing information in general • Email town minutes • Email /mail announcements of upcoming public engagement opportunities well in advance • Coverage of meetings on Channel 5 is well done • TOV e- blasts keep recipients informed; those who don't receive them may feel they aren't informed • Regular articles in the paper regarding meeting would be great • Announce what time a certain topic will be discussed at the open council meetings • More open forums like annual community meeting and engagement surveys and updates regarding topics of discussion and large projects • More public comment should be allowed at council meetings • Allow public comment at work sessions • Good extension of TV coverage to work sessions, need to expand to other boards RRC Associates 6/17/2014 36 • Like the community picnics to interact with council and staff • Consider weekend meetings to attract part -time residents • Acknowledge correspondence sent to TOV • Short radio and TV ads, newspaper articles, electronic displays • More appearances by town council on TV 8 • Town should use website more aggressively with open forums on issues the town is considering For a complete list of comments click here: (VIEW COMMENTS). Town Services The survey contained a number of questions designed to evaluate other services provided by the Town. In most cases the wording of these questions is identical to past surveys, permitting comparisons over time. Taken together, these ratings serve as a form of community report card. In general, the ratings of the Town services were very positive this year, somewhat in contrast to the above concerns that were expressed about communications and transparency. Ratings were generally unchanged or up slightly in most categories. As in past years, ratings were examined by year -round and part -time resident responses. Overall, the groups are similar in their ratings, but part -time residents rate most categories slightly higher than do year -round residents. RRC Associates 6/17/2014 37 Consistent with the themes that are described above, most categories of ratings were up or unchanged. In rating their satisfaction with a variety of municipal services with 5 being "very satisfied," the highest average scores were given to the following categories: Table 14 Highest -Rated Town Services "Free after 3:00" program in parking structures Courtesy and helpfulness of firefighters and fire prevention staff Response times to basic medical emergencies "Two hour free" parking Cleanliness of the pedestrian villages Dependability of bus service Overall feeling of safety and security Attention to wildfire mitigation Bus driver courtesy Cleanliness of buses Frequency of town shuttle Overall park maintenance Snow removal on roads Overall quality of service (police services) Booth attendant courtesy Cleanliness of public restrooms Crime prevention Fire safety, awareness and education programs provided Friendliness and approachability of Vail police department employees Friendliness and courteous of Public Works emolovees 2014 2012 2010 4.8 Not Asked Not Asked 4.7 4.5 4.5 4.6 4.4 4.4 4.5 Not Asked Not Asked 4.5 4.4 4.4 4.5 4.4 4.3 4.5 4.4 4.3 4.4 Not Asked Not Asked 4.4 4.3 4.1 4.4 4.3 4.1 4.4 4.4 4.2 4.4 4.3 4.3 4.4 4.5 4.3 4.3 4.1 4.6 4.2 3.9 4.2 4.2 4.1 4.0 4.2 4.0 3.9 4.2 3.7 4.0 4.2 4.1 4.2 4.2 4.2 4.1 Relatively lower rated services included: overall parking fees /pricing structure (average 2.9), building permit review (3.4), and level of crowding on buses (3.5). However, all categories earned fairly high averages this year, indicating overall satisfaction among respondents with no outstanding areas of weakness or concern. Each of the following Town departments will be explored in detail in the following section of the report: • Community Development Department • Public Works Department • Public Safety • Parking and Bus Service • Library Services RRC Associates 6/17/2014 38 Community Development The Community Development Department was reported to be used by 18 percent of respondents, down from 21 percent in 2012 and 23 percent in 2010. Year -round residents are more likely to access the services (22 percent) than part -time residents (13 percent). Among those who have used the department's services, services were most frequently accessed by walking into the office (63 percent), by telephone (51 percent), website (46 percent), and attending a meeting (32 percent). Sixteen percent of respondents were aware that the department had made changes in procedures in response to survey results and other feedback. About 5 percent of respondents have noticed chances in aspects of service delivery, and a notable 43 percent were uncertain about changes. As summarized in the graph below, the ratings of Community Development are based on that segment of the community that has used the services of the department. This year's ratings of the department are some of the strongest recorded since RRC began conducting the Community Survey. The percentage of respondents providing a rating of 4 or 5 (very satisfied) were all up from 2012, in which ratings had been down across the board. And, with the exception of knowledge /ability to answer questions, all categories earned their highest percentages this year. The ratings for building review process (51 percent of respondents providing a rating of 4 or 5) showed strong improvement, an area which has historically received lower average ratings. RRC Associates 6/17/2014 39 Figure 9. Satisfaction with Aspects of the Community Development Department Percent responding "Very Satisfied" (4 or 5) Courtesy & attitude 68% 57% 66% 55% 63% Availability of information 68% 51% 57% Knowledge /ability to answer questions 1 66% 62% 67% Timeliness of response (to telephone calls, inspections, questions /inquiries, plan review, etc.) Overall service & efficiency Building permit review & inspections 66% 50% 65% 51% 55% 41% 46% 51% 39% 47% 28% 31% 0% 10% 20% 30% 40% 50% 60% Percent Responding 02014 02012 02010 2007 2005 70% 80% 90% 100% The open -ended comments provide additional insights on the ratings. (VIEW COMMENTS) RRC Associates 6/17/2014 40 Table 15 Satisfaction with Community Development Department by Resident Type Community Development Department Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year -round resident (11+ months year) Part -time resident Employed in the Town of Vail but don't live there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 3% 1% 7% 2% 8% 0% 0% Availability 2 6% 9% 0% 7% 8% 0% 0% of information (e.g., 3 22% 24% 20% 30% 8% 33% 0% public records) 4 33% 31% 37% 28% 36% 50% 50% 5 VERY SATISFIED 36% 35% 37% 33% 40% 17% 50% Average 3.9 3.9 4.0 3.9 3.9 3.8 4.5 1 NOT AT ALL SATISFIED 4% 2% 9% 5% 4% 0% 0% 2 10% 15% 0% 12% 7% 0% 33% Overall service and 3 20% 19% 24% 23% 11% 33% 0% efficiency 4 34% 33% 35% 34% 33% 50% 33% 5 VERY SATISFIED 31% 31% 32% 25% 44% 17% 33% Average 3.8 3.8 3.8 3.6 4.1 3.8 3.7 Timeliness of 1 NOT AT ALL SATISFIED 4% 3% 6% 4% 4% 0% 0% response (to 2 13% 17% 3% 16% 8% 0% 0% telephone calls, 3 17% 18% 15% 20% 8% 33% 33% inspections, 4 35% 32% 42% 37% 32% 33% 67% questions/inquiries, plan review, etc.) 5 VERY SATISFIED 31% 30% 33% 23% 48% 1 33% 0% Average 3.8 3.7 3.9 3.6 4.1 4.0 3.7 1 NOT AT ALL SATISFIED 7% 8% 5% 9% 5% 0% 0% Building 2 18% 20% 14% 20% 21% 0% 0% permit review and 3 23% 20% 32% 25% 16% 33% 0% inspections 4 26% 33% 5% 18% 37% 33% 100% 5 VERY SATISFIED 26% 18% 45% 29% 21% 33% 0% Average 3.4 3.3 3.7 3.4 3.5 4.0 4.0 1 NOT AT ALL SATISFIED 7 % 7% 6% 8% 8% 0% 0% 2 8% 10% 3% 8% 12% 0% 0% Courtesy and 3 17% 17% 17% 23% 4% 17% 33% attitude /helpfulness 4 P8 %o 26% 34% 31% 15% 33% 33% 5 VERY SATISFIED 40% 40% 40% 31% 62% 50% 33% Average 3.9 3.8 4.0 3.7 4.1 4.3 4.0 1 NOT AT ALL SATISFIED 5% 6% 3% 4% 8% 0% 33% 2 7% 9% 3% 9% 4% 0% 0% Knowledge/ ability 3 22% 22% 21% 28% 12% 17% 0% to answer questions 4 30% 30% 27% 28% 28% 33% 33% 5 VERY SATISFIED 37% 33% 45% 30% 48% 50% 33% Average 3.9 3.8 4.1 3.7 4.0 4.3 3.3 RRC Associates 6/17/2014 41 Public Works Ratings for Public Works remained high this year, ranging from an average of 4.1 for road and street maintenance and appearance and condition of town -owned buildings, to an average of 4.5 for cleanliness of the pedestrian villages. At least 77 percent of respondents rated each Public Works service a 4 or 5 — "Very Satisfied," up from 73 percent in 2012, 71 percent in 2010, and 63 percent in 2007. Most every category earned its highest percentage of respondents providing a rating of 4 or 5 this year. Only snow removal ticked down very slightly from 90 percent in 2012 to 89 percent in 2014. Figure 10. Satisfaction with Public Works Services Percent responding "Very Satisfied" (4 or 5) Cleanliness of pedestrian villages 92% 89% 90% 84% 84% Park maintenance 90% 86% 87% 86% 90% Snow removal on roads 89% 90% r 86% 88% 85% Cleanliness of public restrooms 82% 78% 74% 66% 73% Friendliness & courtesy of public works 82% emps 79% 78% 80% 81% T.O.V. road /strett maintenance 80% 79% 75% 65% 02014 73% ■ 2012 77% Appearance & condition of Town -owned buildings 73% ■ 2010 71% 2007 63% 2005 69% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding The open -ended comments provide additional insights on the ratings. (VIEW COMMENTS) RRC Associates 6/17/2014 42 Table 16 Satisfaction with Public Works by Resident Type Public Works Services Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year -round resident (11+ months /year) Part -time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 1 % 0% 1 % 0% 1 % 4% 0% 0% 2 3% 4% 1 2% 4% 3% 1 4% 0% 0% Snow removal 3 8% 7% 9% 10% 5% 4% 11% 0% on roads 4 28% 25% 36% 27% 28% 41% 22% 45% 5 VERY SATISFIED 60% 64% 53% 60% 64% 48% 67% 55% Average 4.4 4.5 4.4 4.4 4.5 4.3 4.6 4.5 Road 1 NOT AT ALL SATISFIED 2% 1% 3% 1% 2% 4% 0% 0% and street maintenance by 2 41% 40/6 4% 5% 30/6 0% 110% 00/. the Town of 3 14% 15% 13% 15% 12% 21% 11% 17% Vail (potholes, 4 39% 39% 41% 39% 41% 43% 22% 58% sweeping, 5 VERY SATISFIED 41% 42% 39% 40% 43% 32% 56% 25% drainage, etc.) Average 4.1 4.2 4.1 4.1 4.2 4.0 4.2 4.1 1 NOT AT ALL SATISFIED 1% 0% 1% 1% 0% 4% 0% 0% 2 1% 1% 1% 2% 0% 0% 0% 0% Overall park 3 8% 7% 11% 9% 7% 18% 0% 9% maintenance 4 38% 36% 40% 38% 37% 29% 33% 73% 5 VERY SATISFIED 52% 55% 46% 51% 56% 50% 67% 18% Average 4.4 4.4 4.3 4.4 4.5 4.2 4.7 4.1 1 NOT AT ALL SATISFIED 1% 0% 1% 1% 0% 0% 0% 0% Appearance 2 4% 5% 4% 5% 3% 4% 11% 8% and condition 3 18% 17% 21% 19% 14% 30% 22% 17% of Town -owned 4 42% 41% 43% 41% 44% 44% 33% 58% buildings 5 VERY SATISFIED 35% 37% 31% 33% 39% 22% 33% 17% Average 4.1 4.1 4.0 4.0 4.2 3.9 3.9 3.8 1 NOT AT ALL SATISFIED 2% 2% 2% 1% 1% 0% 0% 0% Friendliness 2 3% 2% 4% 3% 2% 8% 0% 0% and courteous 3 14% 13% 15% 17% 11% 13% 13% 10% Public of Public Works 4 o 34/° 0 32/0 0 37/0 33% 34% 42% 25% 70% employees 5 VERY SATISFIED 48% 51% 42% 47% 51% 38% 63% 20% Average 4.2 4.3 4.1 4.2 4.3 4.1 4.5 4.1 1 NOT AT ALL SATISFIED 0% 0% 1% 0% 0% 3% 0% 0% 2 2% 1% 3% 2% 2% 0% 0% 0% Cleanliness of 3 6% 6% 6% 7% 4% 7% 0% 17% pedestrian villages 4 32% 31% 35% 33% 27% 41% 56% 58% 5 VERY SATISFIED 59% 62% 55% 58% 66% 48% 44% 25% Average 4.5 4.5 4.4 4.5 4.6 4.3 4.4 4.1 1 NOT AT ALL SATISFIED 1% 1% 3% 1% 1% 4% 0% 0% 2 2% 2% 1% 3% 1% 0% 0% 0% Cleanliness of 3 15% 14% 15% 15% 13% 17% 13% 22% public restrooms 4 39% 40% 39% 38% 42% 38% 50% 44% 5 VERY SATISFIED 43% 43% 43% 44% 44% 42% 38% 33% Average 4.2 4.2 4.2 4.2 4.3 4.1 4.3 4.1 RRC Associates 6/17/2014 43 Fire Services About 12 percent of respondents indicated that they had used fire services within the past 12 months, down slightly from 15 percent in 2012 and 2010, and from 22 percent reported in 2007. As in the past, ratings of fire services are based on the relatively small part of the community that used services. Fire services continue to be rated relatively high compared to most other departments and services provided by the Town. Response time and courtesy and helpfulness are rated especially favorably (94 and 93 percent providing a rating of 4 or 5, respectively). A new question this year asked respondents to rate attention to wildfire mitigation, to which 89 percent of respondents indicated they were satisfied. While timely plan -check and fire inspection systems and fire safety, awareness, and education programs have lower shares of highly satisfied respondents in comparison (78 and 73 percent, respectively), they are still rated quite highly and earned their highest ratings in 2014. Education programs in particular had a notable increase in satisfaction from 54 percent in 2012. The open -ended comments concerning the Fire Department are found by clicking here. (VIEW COMMENTS) Figure 11. Satisfaction with Fire Services Percent responding "Very Satisfied" (4 or 5) Response time to basic medical 94% emergencies & fires 88% 86% 85% 90% Courtesy & helpfulness of firefighters 93% 90% 92% 88% 93% Attention to wildfire mitigation 89% Timely plan -check & fire inspection 78% systems 72% 68% 02014 71% 68% 2012 Fire safety, awareness & eduction 73% 2010 programs 54% 2007 64% 2005 64% 66% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 44 Table 15 Satisfaction with Fire Services by Resident Type RRC Associates 6/17/2014 45 Survey Version Which of the following best describes you? Year- Employed Get mail in Public Safety Total All Sources Invitation Open round resident Part -time in the town of the town Link Link (11+ resident Vail but but don't months/ don't live live or year) there work there 1 NOT AT ALL SATISFIED 2% 3% 0% 3% 0% 0% 0% 2 4% 6% 0% 6% 0% 0% 0% Response times to basic medical 3 0% 0% 0% 0% 0% 0% 0% emergencies and fires 4 24% 13% 47% 22% 30% 0% 0% 5 VERY SATISFIED 69% 78% 53% 69% 70% 100% 100% Average 4.6 4.6 4.5 4.5 4.7 5.0 5.0 1 NOT AT ALL SATISFIED 0% 0% 0% 0% 0% 0% 0% 2 0% 0% 0% 0% 0% 0% 0% Attention to wildfire 3 11% 1 10% 13% 6% 14% 100% 100% mitigation 4 40% 37% 47% 46% 14% 0% 0% 5 VERY SATISFIED 49% 53% 40% 49% 71% 0% 0% Average 4.4 4.4 4.3 4.4 4.6 3.0 3.0 1 NOT AT ALL SATISFIED 1 % 0% 5% 2% 0% 0% 0% 2 1% 2% 0% 2% 1 0% 0% 0% Courtesy and helpfulness of 3 4% 1 4% 5% 6% 0% 0% 0% firefighters and fire 4 14% 11% 23% 17% 11% 0% 0% prevention staff 5 VERY SATISFIED 78% 83% 68% 72% 89% 100% 100% Average 4.7 4.7 4.5 4.6 4.9 5.0 5.0 1 NOT AT ALL SATISFIED 8% 4% 13% 10% 0% 1 0% 0% Timely plan -check 2 3% 1 4% 0% 3% 0% 0% 0% and fire inspection 3 13% 12% 13% 13% 0% 100% 0% systems on remodeled or new 4 30% 32% 27% 30% 25% 0% 0% construction 5 VERY SATISFIED 48% 48% 47% 43% 75% 0% 0% Average 4.1 4.2 3.9 3.9 4.8 3.0 0.0 1 NOT AT ALL SATISFIED 0% 1 0% 0% 0% 1 0% 0% 0% 2 2% 3% 0% 3% 0% 0% 0% Fire safety, awareness and 3 24% 27% 19% 29% 8% 100% 0% education programs 4 22% 15% 38% 24% 25% 0% 0% provided 5 VERY SATISFIED 51% 55% 1 44% 67% 0% 100% Average 4.2 4.2 4.3 t441% 4.1 77 4.6 1 3.0 1 5.0 RRC Associates 6/17/2014 45 Police Services Again, ratings were the highest recorded, with notable increases over 2012. The highest percentage of 4 and 5 ratings was given for feeling of safety and security (90 percent). Ratings were up significantly for crime prevention (80 percent this year vs. 70 percent in 2012). Visibility of police patrol also experienced a more significant increase in satisfaction from 2012 (from 64 percent to 72 percent). Open -ended comments provide some additional insight into the police ratings. (VIEW COMMENTS) Figure 12. Satisfaction with the Aspects of Police Services Percent responding "Very Satisfied" (4 or 5) Feeling of safety & security 90% 85% 87% 84% 80% Quality of service 83% 78% 78% 75% 73% Crime prevention 80% 70% 71% Friendliness & approachability of Vail 80% police dept emps 74% 75% 72% 74% Appropriate presence of police on 74% foot/vehicle patrol 72% 68% Visibility of police patrol 72% 02014 0 64 0 71% 10 2012 66 /o 0 2010 62% 2007 Managing parking and traffic control = 70% 2005 issues 64% 58% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 46 Table 16 Satisfaction with Police Services by Resident Type Police Services Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year- round resident (11+ months/ year) Part -time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 1 % 1 % 1 % 1 % 0% 4% 0% 0% 2 1% 1% 2% 2% 1% 0% 0% 0% Overall feeling 3 8% 8% 6% 8% 6% 18% 0% 9% of safety and security 4 30% 30% 30% 31% 28% 1 21% 22% 55% 5 VERY SATISFIED 60% 60% 61% 58% 65% 57% 78% 36% Average 4.5 4.5 4.5 4.4 4.6 4.3 4.8 4.3 1 NOT AT ALL SATISFIED 3% 3% 2% 4% 1 % 4% 0% 0% Appropriate 2 4% 5% 1 4% 5% 4% 4% 11% 0% presence of 3 18% 18% 19% 19% 17% 19% 22% 20% police on foot/vehicle 4 29% 30% 26% 29% 28% 22% 11% 50% patrol 5 VERY SATISFIED 46% 44% 49% 43% 50% 52% 56% 30% Average 4.1 4.1 4.2 4.0 4.2 4.1 4.1 4.1 1 NOT AT ALL SATISFIED 2% 3% 2% 2% 1% 8% 0% 0% Friendliness and 2 6% 5% 7% 8% 4% 0% 0% 13% approachability 3 12% 12% 12% 12% 11% 13% 11% 13% of Vail police 4 29% 28% 32% 32% 23% 29% 22% 63% department employees 5 VERY SATISFIED 51% 52% 48% 46% 62% 50% 67% 13% Average 4.2 4.2 4.2 4.1 4.4 4.1 4.6 3.8 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 0% 8% 0% 0% 2 4% 5% 4% 6% 3% 0% 0% 0% Overall quality 3 12% 12% 1 12% 14% 10% 1 12% 0% 13% of service 4 33% 34% 31% 33% 29% 28% 44% 63% 5 VERY SATISFIED 50% 49% 52% 47% 59% 52% 56% 25% Average 4.3 4.3 4.3 4.2 4.4 4.2 4.6 4.1 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 1% 0% 0% 0% 2 5% 6% 3% 7% 2% 4% 0% 0% Crime 3 15% 14% 17% 17% 11% 22% 0% 13% prevention 4 34% 35% 33% 31% 37% 35% 50% 88% 5 VERY SATISFIED 46% 45% 47% 45% 50% 39% 50% 0% Average 4.2 4.2 4.2 4.1 4.3 4.1 4.5 3.9 1 NOT AT ALL SATISFIED 5% 6% 4% 6% 4% 8% 0% 0% Managing 2 7% 6% 11% 9% 6% 8% 0% 0% parking and 3 18% 17% 21% 19% 17% 23% 0% 10% traffic control 4 35% 36% 32% 35% 31% 38% 33% 80% issues 5 VERY SATISFIED 35% 36% 33% 32% 41% 23% 67% 10% Average 3.9 3.9 3.8 3.8 4.0 3.6 4.7 4.0 1 NOT AT ALL SATISFIED 4% 4% 3% 5% 2% 4% 0% 0% Visibility of 2 4% 4% 4% 3% 5% 8% 11% 0% police 3 21% 21% 20% 22% 18% 15% 11% 50% foot/vehicle 4 33% 33% 34% 31% 35% 35% 33% 50% patrol 5 VERY SATISFIED 38% 38% 39% 38% 40% 38% 44% 0% Average 4.0 4.0 4.0 4.0 4.1 4.0 4.1 3.5 RRC Associates 6/17/2014 47 Parking A series of questions were asked with regards to parking, including whether there is enough parking in the Town of Vail. Most respondents (68 percent) said "no," there is not enough parking, followed by nearly a quarter of all respondents who think there is enough parking (24 percent), while 8 percent were uncertain. Those employed in Vail but living elsewhere were particularly likely to report there was not enough parking (83 percent). When asked if additional valet services would be of interest to you, your households, and visitors or guests, most respondents indicated they would not (70 percent), while 16 percent said "yes ", and 14 percent were uncertain. Relative to awareness of the Town offering residents and employees a variety of parking passes and discount parking programs, most respondents are aware (78 percent). However, a notable one in five respondents are not aware of such passes and programs. Year -round residents are particularly likely to know about these offerings (86 percent), while part -time residents are relatively less likely to know (66 percent). A large majority of those employed in Vail but who live elsewhere do know about these offerings (93 percent). In addition to awareness, respondents were asked to indicate if they own a parking pass or value card this season. Three - quarters of respondents do not own such a pass or card. Incidence of ownership is highest among those who get mail in town but do not live or work there (33 percent), followed by 29 percent of year -round residents. Among those who do own a pass or card, the value card is most common (71 percent), followed by the blue pass (12 percent), gold pass (8 percent), green pass (5 percent), and pink pass (4 percent). Pass or card product usage is relatively similar to 2012, except for a lower share of respondents using the blue pass (20 percent in 2012). Satisfaction is relatively high with the pass or card products, with 67 percent of respondents who own a product saying they are 4 or 5— "Very Satisfied " —up from 58 percent in 2012. However, survey results suggest that there is still room for improvement or refinement in the pass program with about 20 percent of respondents rating the Gold, Green and Value Pass with "1" or "2" ratings on the five -point scale. RRC Associates 6/17/2014 48 Figure 13. Satisfaction with Pass by Pass Type Blue pass 50% Gold pass 17% @ 33% Green pass 2nw- im 20% 40% Pink pass 20% r Value card 20% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100 Percent Responding 0 1 =Not at all satisfied 02 3 iP 4 0 5 =Very satisfied With regards to awareness of the free skier drop -off areas in Vail, most respondents already knew about the areas in Lionshead (92 percent) and Golden Peak (86 percent). However, considerably fewer respondents were aware of the skier drop -off area in Vail Village (68 percent). Parking ratings were somewhat mixed this year. New to the 2014 survey, respondents rated their satisfaction with the "Free after 3:00" and "Two hour free" parking programs, both of which received very high ratings of satisfaction (94 and 88 percent of respondents providing a rating of 4 or 5, respectively). Booth attendant courtesy earned its highest satisfaction rating since 2005 (78 percent), as did parking structure cleanliness (59 percent). Parking fees /pricing structure continues to receive low satisfaction ratings (only 34 percent provided a rating of 4 or 5, while 39 percent provided a rating of 1 or 2). Frontage Road improvements for safety and convenience (paving, shoulder widening, sidewalks, bus stop) was also a new category this year, receiving a 69 percent high satisfaction rating. While Frontage Road parking received complaints and suggestions (see comments), overall, it is not a major source of dissatisfaction for most. Year -round and seasonal residents express similar satisfaction for Frontage Road parking. (VIEW COMMENTS) RRC Associates 6/17/2014 49 The "Free after 3:00" program "Two hour free" parking Booth attendant courtesy Frontage Road improvements Parking structure cleanliness Figure 14. Satisfaction with Parking Percent responding "Very Satisfied" (4 or 5) 94% 78% 70% 62% 72% 77% 68% I L - 59% � 55% 46% 48% 54% Parking fees / pricing structure 34% 28% - 19% 31% 34% 0% 10% 20% 30% 40% 50% 60% Percent Responding 88% 02014 02012 02010 2007 2005 70% 80% 90% 100% RRC Associates 6/17/2014 50 Table 17 Satisfaction with Parking Services by Resident Type Satisfaction with Public Parking Services Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year- round resident (11+ months/ year) Part -time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 19% 17% 24% 20% 16% 20% 22% 18% 2 20% 20% 20% 21% 19% 13% 22% 9% Overall parking 3 27% 28% 25% 27% 28% 37% 0% 27% fees /pricing structure 4 22% 23% 19% 21% 24% 20% 33% 36% 5 VERY SATISFIED 12% 12% 11% 12% 13% 10% 22% 9% Average 2.9 2.9 2.7 2.8 3.0 2.9 3.1 3.1 1 NOT AT ALL SATISFIED 2% 2% 3% 2% 1% 10% 0% 0% 2 4% 4% 4% 4% 3% 7% 0% 10% Booth 3 16% 14% 18% 17% 12% 17% 22% 30% attendant courtesy 4 29% 30% 28% 28% 30% 34% 33% 50% 5 VERY SATISFIED 49% 51% 46% 50% 54% 31% 44% 10% Average 4.2 4.2 4.1 4.2 4.3 3.7 4.2 3.6 1 NOT AT ALL SATISFIED 4% 4% 4% 5% 4% 7% 0% 0% 2 11% 11% 12% 11% 11% 10% 11% 9% Parking 3 26% 25% 27% 25% 26% 43% 11% 36% structure cleanliness 4 33% 35% 29% 34% 32% 17% 44% 45% 5 VERY SATISFIED 26% 25% 27% 25% 28% 23% 33% 9% Average 3.6 3.6 3.6 3.6 3.7 3.4 4.0 3.5 1 NOT AT ALL SATISFIED 4% 2% 6% 5% 2% 4% 0% 0% Road 2 8% 9% 7% 8% 8% 7% 0% 0% Front improvements 3 20% 19% 23% 19% 21% 29% 22% 27% for safety and 4 38% 39% 35% 35% 40% 32% 44% 64% convenience 5 VERY SATISFIED 31% 31% 30% 33% 28% 29% 33% 9% Average 3.8 3.9 3.8 3.8 3.8 3.8 4.1 3.8 1 NOT AT ALL SATISFIED 1% 0% 1% 1% 0% 3% 0% 0% "Free 2 0% 1% 0% 1% 0% 0% 0% 0% The after 3:00" Program 3 4% 5% 4% 6% 2% 3% 11% 9% in parking 4 11% 11% 12% 9% 13% 21% 11% 27% structures 5 VERY SATISFIED 83% 83% 83% 83% 85% 72% 78% 64% Average 4.8 4.8 4.7 4.7 4.8 4.6 4.7 4.5 1 NOT AT ALL SATISFIED 3% 2% 3% 3% 1% 7% 0% 0% 2 3% 3% 3% 2% 3% 0% 13% 0% "Two Hour 3 7% 6% 9% 7% 5% 14% 25% 9% Free" parking 4 14% 14% 15% 14% 12% 21% 13% 27% 5 VERY SATISFIED 73% 75% 69% 73% 79% 59% 50% 64% Average 4.5 4.6 4.4 4.5 4.7 4.2 4.0 4.5 RRC Associates 6/17/2014 51 Bus Service Community members were asked whether their usage of Town of Vail bus service changed during peak ski times this winter. For 23 percent of respondents, their usage increased, a notable change. A majority of respondents reported no change in their level of usage (76 percent). A slim 6 percent said their usage decreased. Respondents remain largely satisfied with Town of Vail bus service, with over 86 percent of respondents rating dependability of bus service, cleanliness of buses, frequency of in -town shuttle, and bus driver courtesy a 4 or 5 — "Very Satisfied." Frequency of outlying service received a slightly lower share of respondents providing a rating of 4 or 5 (75 percent) than the other categories. However, satisfaction is the highest it has been since 2005. Crowding is a relative area of weakness with only 55 percent saying they are "very /somewhat satisfied," but up from 52 percent in 2012 and 47 percent in 2010. In general, year -round and seasonal residents express very similar satisfaction ratings. Figure 15. Satisfaction with Bus Service Percent responding "Very Satisfied" (4 or 5) Dependability of bus service 89% 85% 87% 89% 91% Cleanliness of buses 89% 86% 82% 80% 83% Frequency of in -town shuttle 87% 85% 83% 86% 87% Bus driver courtesy 86% 84% 81% 83% 86% Frequency of outlying service 75% 65% 63% 2014 65% 68% 2012 Crowding on buses 55% 02010 52% 2007 47% 50% 2005 59% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding RRC Associates 6/17/2014 52 As illustrated in the past, the neighborhood location of the survey respondent within Vail is closely associated with the ratings of local buses. Shown below, there is a wide spread in average ratings by neighborhood (that is, the distance between the highest and lowest points on the vertical axis). For example, crowding on the buses is not identified as a problem from respondents that live in the Lionshead area, where the ratings of satisfaction are high; the ratings are lowest, or least satisfactory, from Booth Creek and Vail Commons area residents, and there are significant differences of opinion indicated by the wide range of responses. The frequency of outlying service is rated highly by Booth Creek residents, but those who live in Buffehr Creek area are relatively less satisfied. Meanwhile, frequency of the in -town shuttle is rated high by all respondents and there is relative agreement (a narrow spread) on this question. 5 Figure 16. Satisfaction with Bus Service by Neighborhood Overall Matterhorn, Glen Lyon ■ Booth Creek/Aspen Lane ■ Potato Patch, Sandstone ■ Booth Falls and Bald Mountain Road areas ■ Vail Commons /Safeway area ■ Buffehr Creek, Lionsridge, the Valley Vail Village East Vail West Vail (north of 170) ■ Golf Course Other ■ Intermountain Lionshead 5 a • 7 • o • z 0% ll ® a - m76 4 m m o z m a> m m a 3 Dependability of bus Frequency of Bus driver courtesy Cleanliness of service in -town shuttle buses 0 The open -ended comments provide additional insights on the ratings Frequency of Crowding on buses outlying service IEW COMMENTS RRC Associates 6/17/2014 53 Table 18 Please Rate your Satisfaction with Bus Service Satisfaction with Bus Service Total All Sources Survey Version Which of the following best describes you? Invitation Link Open Link Year -round resident (11+ months /year) Part-time resident Employed in the Town of Vail but don't live there Get mail in the town but don't live or work there Non - resident owner of business/ commercial property 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 2% 0% 0% 0% 2 3% 2% 4% 4% 2% 4% 0% 0% Frequency of 3 9% 8% 10% 9% 9% 7% 0% 9% in -town shuttle 4 28% 29% 25% 28% 26% 43% 13% 18 % 5 VERY SATISFIED 60% 60% 61% 59% 62% 46% 88% 73% Average 4.4 4.4 4.4 4.4 4.4 4.3 4.9 4.6 1 NOT AT ALL SATISFIED 4% 3% 6% 4% 3% 4% 0% 0% 2 6% 6% 6% 5% 7% 0% 0% 17% Frequency of 3 15% 14% 17% 17% 13% 8% 20% 17% outlying service 4 28% 31% 22% 28% 29% 38% 0% 17% 5 VERY SATISFIED 47% 46% 49% 46% 47% 50% 80% 50% Average 4.1 4.1 4.0 4.1 4.1 4.3 4.6 4.0 1 NOT AT ALL SATISFIED 1% 1% 1% 1% 1% 4% 0% 0% 2 3% 2% 4% 2% 2% 0% 13% 0% Bus driver 3 11% 10% 12% 11% 10% 11% 0% 27% Courtesy 4 27% 27% 28% 29% 25% 39% 25% 9% 5 VERY SATISFIED 58% 60% 55% 57% 63% 46% 63% 64% Average 4.4 4.4 4.3 4.4 4.5 4.3 4.4 4.4 1 NOT AT ALL SATISFIED 1 % 0% 2% 1 % 1 % 0% 0% 0% 2 2% 1 % 4% 2% 1 % 3% 0% 0 % Dependability 3 9% 7% 12% 9% 8% 7% 0% 9% of bus service 4 27% 27% 26% 27% 25% 34% 13% 18% 5 VERY SATISFIED 62% 65% 57% 60% 66% 55% 88% 73% Average 4.5 4.5 4.3 4.4 4.5 4.4 4.9 4.6 1 NOT AT ALL SATISFIED 0 % 0% 1% 0% 0% 0% 0% 0% 2 1% 1% 3% 2% 1% 0% 0% 0% Cleanliness of 3 10% 9% 12% 11% 8% 7% 0% 27% buses 4 31% 32% 31% 31% 28% 52% 38% 9% 5 VERY SATISFIED 57% 59% 54% 56% 63% 41% 63% 64% Average 4.4 4.5 4.4 4.4 4.5 4.3 4.6 4.4 1 NOT AT ALL SATISFIED 7% 7% 6% 8% 7% 4% 0% 0% 2 14% 14% 13% 12% 17% 0% 0% 20 % Level of 3 24% 23% 27% 22% 27% 25% 13% 20% crowding on buses 4 32% 32% 33% 33% 28% 54% 50% 20% 5 VERY SATISFIED 23% 24% 21% 25% 21% 18% 38% 40% Average 3.5 3.5 3.5 3.6 3.4 3.8 4.3 3.8 RRC Associates 6/17/2014 54 Library Services Fifty -seven percent of respondents own a library card, down from 63 percent in 2012. Differences are evident in card - holding among year -round residents (67 percent) and part -time residents (46 percent). There are also differences among age cohorts. Sixty -eight percent of those aged 65 or older have a library card, compared to 55 percent of respondents under age 35. About a quarter of respondents access the library remotely as well as in person. Overall, respondents report using the library 3.2 times per month. Again, frequency of use is higher among year -round residents (3.5) than among part -time residents (2.9) While most respondents report that it is the "materials (including books, magazines, audio CD's and DVD's)" that bring them to the library (86 percent), the friendly staff (31 percent) and quiet place to read (28 percent) are also driving factors. Older residents are more motivated to frequent the library because of friendly staff (41 percent). Those under age 35 are more likely to visit to have a quiet place to read (34 percent) or to use the computer (26 percent). Twenty -one percent of respondents have used the new library website. Most respondents do not know there is an active Friends of the Library Group (63 percent). The overall satisfaction with the library is quite high, earning an average rating of 4.6, with 92 percent of respondents providing a rating of 4 or 5 — "Very Satisfied." (VIEW COMMENTS) Events Respondents were provided with the following prompt: Vail has developed a wide variety of events in all seasons that have become part of our community culture. Our events now include concerts, festivals, athletic events and other activities. A strong majority of respondents say events create a positive experience in Vail. On the question, "In general, how would you describe the experience that events create for you and your guests ?" about 84 percent of respondents rate the experience positively, a 4 or 5 on a five -point scale, similar to 2012 (85 percent). Positivity is high among both year -round and part -time residents. There are some differences among age cohorts, with percentages of 4 or 5 slightly declining as age increases (from 93 percent for those under 35 to 76 percent for those 65 and older). Most respondents, when asked, indicate that the Town holds "about the right number" of events (74 percent). Twelve percent indicate there are too many events while 14 percent think there are too few. Year -round residents are slightly more likely to say there are too many events (14 percent vs. 10 percent part- time). Older residents are also more likely to report there are too many events (19 percent of those aged 65 and older vs. 3 percent 34 and under). When compared to community response from the 2012 survey, we see that opinions are generally similar, with a majority of respondents indicating there are about the right number of events. However, this year slightly elevated shares of respondents indicated there were both "too few" and "too many" RRC Associates 6/17/2014 55 events. Results indicate somewhat split opinion concerning the number of events held in Vail among segments of respondents. Figure 17. Opinions Regarding Quantity of Events About the 74% right number Too few 14% events 12% Too many 12% events _ 8% 0% 10% 20% 30% 40% 50% 60% Percent Responding - 81% 102014 02012 70% 80% 90% 100% As shown in the graph to follow, satisfaction is generally quite high, both among year -round and part - time residents with regards to aspects of town -wide events. The overall quality, ease of access, and bus transportation all have high satisfaction. Where satisfaction seems to decline, however, is with regards to parking availability during special events. RRC Associates 6/17/2014 56 Ease of access to event venues Frontage Road express bus to transport event -goers Figure 18. Satisfaction with Event: 1 =Not at all 3% satisfied 4% 2 - 9% 5% 3 4 5 =Very satisfied 1 =Not at all _ 4% satisfied 3% 2 _ 5% 6% 3 4 5 =Very satisfied 21% 16% 18% 16% 35% 40% 32% 36% 29% 35% - 44% 40% Parking availability during special 1 =Not at all — 14% events satisfied 10% 2 18% 21% 3 27% 29% 4 24% 0 Year -round resident 26% Part-time resident 5 =Very satisfied 17% 15% The overall quality of events in Vail 1 =Not at all 02% satisfied 0% 2 _ 5% 2% 3 15% 14% 4 5 =Very satisfied 0% 10% 39% 39% 39% 44% 20% 30% 40% 50% Percent Responding 60% The survey provided a space for community members to offer additional comments regarding events. Generally, the supportive comments outweighed the negative comments, with many also expressing mixed sentiments. There were some differences in sentiment depending on whether the respondent lived in town year -round or part -time as well as by age cohort. (VIEW COMMENTS) Relative to negative comments, year -round residents were more likely to express that events occur too frequently. Younger age cohorts were often concerned about the family - friendly atmosphere of events, while older age cohorts were concerned about the type of visitor being attracted to visiting Vail as a result of the events taking place. RRC Associates 6/17/2014 57 • part -time 35 to 44 While 1 am all for the events, in the winter there seems to be an event every week! Is that really necessary? I understand having the events in the summer to attract more tourists, but people are coming to Vail to ski in the winter regardless of the events. • part -time 45 to 54 We come out because we love the town, and the mountain. We happened were out this year during the Burton Open because that's when our kids were off of school. While 1 guess it was kind of cool to see bits and pieces, 1 would have to say the crowds overall took AWAY from our experience in VAIL, i.e. couldn't get reservations at favorite restaurants. Longer than usual lift lines... town was crazy crowded at night time, etc. • part -time 55 to 64 They're nothing but excuses for younger people to get drunk in public. • part -time 65 to 74 The massive concerts at Checkpoint Charlie and Solaris are a negative. These events turn a lovely summer evening in the mountains into a fairgrounds midway sideshow. Concerts and dance @ Ford Amphitheater epitomize the type of event for which Vail should be known. • part -time 75+ Too many concerts that have negative consequences. • year -round 25 to 34 Trying to avoid them as most of them are not friendly for families with small children. • year -round 35 to 44 Some events (concerts) are not kids friendly. 1 have 2 and 5 year old. • year -round 45 to 54 As 1 have commented, I think there is a certain amount of 'event fatigue'. There's always another one coming the following week. This is taxing on the workers as well as the infrastructure. I think, rather than focusing on lots of events, the Town should focus on just a few, high(er)- quality ones. I think many of the events have also grown to a point that they've lost whatever intimacy they might have had. • year -round 55 to 64 The most recent Spring Back To Vail Concert with STS9 ?? Not the type of visitor we should see in Vail. • year -round 65 to 74 Need to further assess the types of events that come to Vail. 1 know we get a lot of people for some of them, but really do they spend money in any of our shops and restaurants, and do they bring in the amount of money it costs the Town to put them on? • year -round 75+ Watch out for some of the rock concerts! Trouble!! Relative to positive sentiment, comments were offered nearly equally by year -round and part -time residents. Older respondents were particularly likely to express their enjoyment of the Bravo concerts. Younger respondents commented on how they increased the quality of life in Vail. • part -time 35 to 44 The events are great. That's why 1 purchased a property in Vail. I do mean this for year round events. Summer is one of my favorite times to visit. • part -time 45 to 54 So happy to see recycling at events. • part -time 55 to 64 1 think the town does a great job with events and attract a crowd I am comfortable to be in, 1 always feel safe and that the crowd is in control at Vail events. • part -time 65 to 74 Thank you! 40 years coming here have seen many, many positive changes!! • part -time 75+ 1 have become an avid subscriber to Bravo music concerts in the summer. RRC Associates 6/17/2014 58 Those who offered mixed response were supportive of events in general, but concerned about crowding, noise, or specific event offerings. • part -time 65 to 74 The noise and traffic congestion is sometimes a problem, but manageable for the current number of events. • year -round 25 to 34 1 love the free events but crowds are ridiculous. Catch 22. Keep crowds down by charging high fees, only out of town rich people. Keep offering fun free shows, it'll be packed. • year -round 45 to 54 It varies widely by event. Some of them are net benefits all the time (Burton Championships, World Cup skiing). Some are niche events, but if they are in true 'slow seasons,' that is harmless and might grow into something great (i.e. Teva games). Some disrupt paying visitor experience for no discernible upside (Spring Back to Vail). 1 am bone tired of second rate music amplified to the point that you must leave the neighborhood to avoid it, I think many people are. Also, 20 pop up tents and a beer vendor is not 'a special event;' it is a lazy and duplicative use of our streets - something more should be required to get a permit, something actually special. • year -round 65 to 74 Some are excellent: Bravo and Farmers Market. Some are negative: Burton Championships, concerts aimed at under 30s. RRC Associates 6/17/2014 59 Also, I support the jazz and dance performances. The Mardi Gras and Fourth of July events are a must. I enjoy the athletic events including winter sports and biking. • year -round 25 to 34 Great number of events that appeal to a variety of seasonal visitors and locals alike. • year -round 35 to 44 1 think town events are important for our success and hope we will continue to have more to keep thing going during the summer. • year -round 45 to 54 1 love to attend and participate in just about all the events in Vail. It also creates opportunity for my friends and family to visit. • year -round 55 to 64 Vail creates a very welcoming atmosphere at the events -- e.g. Taste of Vail, the weekly summer fairs. The setup is convenient, easy to access, very clean, and well publicized. • year -round 65 to 74 Would like some more for our shoulder seasons both for residents, guests that come and 2nd homeowners. Those who offered mixed response were supportive of events in general, but concerned about crowding, noise, or specific event offerings. • part -time 65 to 74 The noise and traffic congestion is sometimes a problem, but manageable for the current number of events. • year -round 25 to 34 1 love the free events but crowds are ridiculous. Catch 22. Keep crowds down by charging high fees, only out of town rich people. Keep offering fun free shows, it'll be packed. • year -round 45 to 54 It varies widely by event. Some of them are net benefits all the time (Burton Championships, World Cup skiing). Some are niche events, but if they are in true 'slow seasons,' that is harmless and might grow into something great (i.e. Teva games). Some disrupt paying visitor experience for no discernible upside (Spring Back to Vail). 1 am bone tired of second rate music amplified to the point that you must leave the neighborhood to avoid it, I think many people are. Also, 20 pop up tents and a beer vendor is not 'a special event;' it is a lazy and duplicative use of our streets - something more should be required to get a permit, something actually special. • year -round 65 to 74 Some are excellent: Bravo and Farmers Market. Some are negative: Burton Championships, concerts aimed at under 30s. RRC Associates 6/17/2014 59 rowN of va SUMMARY OF RESULTS: INVITATION SURVEY First, a few questions about the general state of Vail... COMMUNITY SURVEY 2014 Would you say that things in the Town of Vail are going in the right direction, or have they gotten off on the wrong track? 2014 2012 2010 2007 2005 (n =487) (n =412) (n =521) (n =397) (n =404) 64% 70% 58% 58% 70% Right direction 22 18 28 30 19 Wrong track 14 13 14 12 10 Don't know In a few words, why do you feel that way? (Please attach an additional sheet of paper with your comments if needed on any survey question.) 2. Using the 1 to 5 scale below, how satisfied are you with the Town of Vail local government in terms of providing information to citizens about what local government is doing, including offering ample public engagement opportunities and being collaborative in the decision - making process? Providing information to citizens Offering public engagement opportunities Being collaborative in decision - making process NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 5% 10 22 35 29 3.7 457 5 10 23 33 30 3.7 440 12 18 26 25 20 3.2 391 Do you have any comments or suggestions on your responses? 6/17/2014 COMMUNITY ISSUES 3. The Vail Town Council and staff value community input to help understand your priorities. For each area listed below, indicate the level of priority you believe is appropriate. (Use a 1 to 5 scale where 1 =Not a Priority, 3= Somewhat, 5 =High Priority.) Budget and capital management 90% 1 % ■ Percent responding "4" or "Y Transportation needs Percent responding "1" or "2" -87% 2% Economic vitality 82% 3% Actions to improve Vail's appeal as a 80% well- rounded community 6% Guest relations and customer service 73% 6% Environmental sustainability 69% 11% Parking opportunities for visitors and 68% guests 10% Parking opportunities for residents 62% 16% Parking opportunities for employees 61% 14% Focus on housing for service workers 57% 16% Focus on housing for middle income 55% workers in vital support roles 18% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent Responding 6/17/2014 2 COMMUNITY ISSUES NOT A HIGH PRIORITY NEUTRAL PRIORITY 1 2 3 4 5 mean n 1. Actions to improve Vail's appeal as a well- rounded community (a great place to live, work and play) 2% 2 14 27 55 4.3 461 2. Budget and capital management (keeping Vail fiscally healthy) 0 1 7 24 68 4.6 456 3. Economic vitality (investing in facilities, services and events to keep Vail competitive) 3 1 14 30 52 4.3 467 4. Environmental sustainability (waste and energy conservation programs, environmental education, etc.) 4 7 22 25 42 3.9 458 5. Focus on housing for middle income workers in vital support roles (e.g., future development of Chamonix property in West Vail) 8 10 29 27 26 3.5 456 6. Focus on housing for service workers (e.g., redevelopment of Timber Ridge) 7 9 27 29 28 3.6 454 7. Guest relations and customer service 1 4 23 33 39 4.1 457 8. Parking opportunities for residents 6 8 23 23 40 3.8 458 9. Parking opportunities for employees 6 7 27 29 31 3.7 448 10. Parking opportunities for visitors and guests 4 6 23 31 36 3.9 451 11. Transportation needs (bus service — local and regional) 1 1 11 29 59 4.4 452 What one area is your highest priority? Actions to improve Vail's appeal as a well- rounded community: 26 %, n =460 The Vail Town Council's Long -Term Goals and Initiatives for 2014 through 2022 focus on these primary areas: • Improve economic vitality • Grow a balanced community • Continually elevate the quality of the experience Do you have any comments for the Town Council regarding these goals? 4. Looking to Vail's future (three to five years from now and after the 2015 World Championships), are there "big" ideas that you would like to see pursued by the Town and partners? 5. What would you like to have available in Vail that is not already here? 6. Would you be in favor of the Town of Vail permitting a recreational marijuana retail business in the town? n =468 29% Yes 60% No 11% Uncertain Would you be in favor of a recreational marijuana club in town (where consumption of marijuana products on the premises is permitted)? n =466 26% Yes 62% No 12% Uncertain 7. If yes or uncertain, what commercial areas of town should be considered as locations for a marijuana retail business? (Check all areas that should be considered) n =165 48% Vail Village 46 Lionshead 90 West Vail And for a marijuana club? n =144 65% Vail Village 68 Lionshead 74 West Vail 6/17/2014 3 Do you have any comments on your responses? THE ENVIRONMENT 8. Using a scale from 1 to 5 where 1 means "Not at all important" and 5 means "Extremely important," how important are the following issues on which the Town of Vail could take action? NOT AT ALL EXTREMELY IMPORTANT NEUTRAL IMPORTANT 1 2 3 4 5 mean n Waste and recycling 4% 3 17 33 43 4.1 462 Gore Creek water quality 1 6 24 69 4.6 456 Water quantity (conservation) 1 2 16 34 47 4.2 455 1 -70 noise 3 4 26 24 42 4.0 462 Plastic bags (restricting use) 19 12 26 22 21 3.1 458 Energy use 3 7 27 36 28 3.8 457 Climate change /reduced snowpack 11 8 20 26 35 3.7 446 Other (please describe): 12 2 14 11 61 4.1 57 9. Gore Creek is an environmental resource to the Town of Vail as well as an economic driver, but is listed as an impaired stream by the State of Colorado. Three main causes of impairment to Gore Creek have been identified: 1) degradation of riparian area, 2) impacts of urban runoff from impervious surfaces, and 3) pollutants associated with land use activities. The Town is beginning a Gore Creek Water Quality Action Plan to address these concerns. Using a scale of 1 to 5 where 1 means "Strongly Oppose" and 5 means "Strongly Support," please indicate your level of support for the following. STRONGLY STRONGLY OPPOSE NEUTRAL SUPPORT 1 2 3 4 5 mean n Increase education of water quality "best management practices" such as pesticide use and landscape maintenance alternatives for homeowners, residents, lodging managers and business owners 0% 1 12 24 63 4.5 453 Increase stream setback regulations for private development and redevelopment projects near waterways 4 3 17 22 54 4.2 438 Require low maintenance and "no -mow" buffers along stream banks on private property 5 5 18 24 48 4.0 438 Increase storm water treatment requirements for ALL development and redevelopment projects in Vail 2 3 18 25 52 4.2 430 Any comments on your responses? TOWN SERVICES The Community Development Department provides planning, design review, environmental programs, and building and restaurant inspection services. 10. Have you used the services of the Community Development Department within the past 12 months? n =462 19% Yes 81% No (GO TO Q. 15) 11. (IF YES) How did you access their services? (CHECK ALL THAT APPLY) n =86 42% Website 52 Telephone 69 Walk in to office 31 Attend a meeting 6 Other: 6/17/2014 4 12. Are you aware that the Community Development Department has made changes in procedures (for example, over -the- counter permits) in response to survey results and other feedback? n =443 16% Yes 84% No 13. Have you noticed changes in any aspects of service delivery? n =440 5% Yes (please describe) 52 No 43 Uncertain 14. Please rate your satisfaction with the following aspects of the Community Development Department. Availability of information 66% % 57% Courtesy & attitude 66% 0 66% 55% 63% Overall service & efficiency 51% 64% 55% 41% 46% Knowledge /ability to answer 6p% questions 6700 Timeliness of response (to 5 0 62% ■ 2014 0 2012 telephone calls, inspections, 2010 questions /inquiries, plan review, 2 etc. 007 Building permit review & 52% 2005 inspections 47% 28% 31% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 COMMUNITY DEVELOPMENT DEPARTMENT Availability of information (e.g., public records) Overall service and efficiency Timeliness of response (to telephone calls, inspections, questions /inquiries, plan review, etc.) Building permit review and inspections Courtesy and attitude /helpfulness Knowledge /ability to answer questions Any comments on your response? NOT AT ALL 9 '0/-.% 90% VERY 84% SATISFIED Park maintenance 86% % SATISFIED 86% 1 2 3 4 5 mean n 1% 9 24 31 35 3.9 68 2 15 19 33 31 3.8 81 3 17 18 32 30 3.7 76 8 20 20 33 18 3.3 60 7 10 17 26 40 3.8 82 6 9 22 30 33 3.8 82 The Public Works Department provides maintenance of public areas including parks, buildings, roads and village areas. 15. Rate your satisfaction with Public Works services in the Town of Vail: Cleanliness of pedestrian villages 9 '0/-.% 90% 84% 84% Park maintenance 86% % 87% 86% 9g0/% Snow removal on roads 890% 88% 85% Friendliness & courtesy of public MMMO P3 % works emps 78% 80% 81% Cleanliness of public restrooms % 7806 74 % 66 % 73% T.O.V. road /st. maintenance ( ) 0 02014 % 02012 65'/0 73% Appearance & condition of ■ 2010 M %8% Town -owned bldgs ■ 2007 1 % ° 402005 0 69% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 on PUBLIC WORKS DEPARTMENT Snow removal on roads Road and street maintenance by the Town of Vail (potholes, sweeping, drainage, etc.) Overall park maintenance Appearance and condition of town -owned buildings Friendliness and courteous attitude of Public Works employees Cleanliness of pedestrian villages Cleanliness of public restrooms Any comments on your response? Public Safety NOT AT ALL CI4% 90 /o firefighters 92% VERY 88% SATISFIED Response time to basic medical 89,0% emergencies & fires SATISFIED 85% 1 2 3 4 5 mean n 0% 4 7 25 64 4.5 460 1 4 15 39 42 4.2 453 0 1 7 36 55 4.4 430 0 5 17 41 37 4.1 439 2 2 13 32 51 4.3 388 0 1 6 31 62 4.5 456 1 2 14 40 43 4.2 388 16. Have you utilized Vail Fire for any service, inspection or emergency within the past 12 months? n =439 12% Yes 88 No (GO TO Q. 18) 17. Please rate your satisfaction with the following aspects of Fire Services in the Town of Vail. Courtesy & helpfulness of CI4% 90 /o firefighters 92% 88% 93% Response time to basic medical 89,0% emergencies & fires 86% 85% 90% Attention to wildfire mitigation 90% Timely plan -check & fire 72% 80% inspection systems 68% 02014 71% 68% 02012 Fire safety, awareness & eduction 70% ' 20 programs 5 A 64% 00 64% 2005 66% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 7 FIRE SERVICES NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n Response times to basic medical emergencies and fires 3% 6 13 78 4.6 32 Attention to wildfire mitigation 10 37 53 4.4 30 Courtesy and helpfulness of firefighters and fire prevention staff 2 4 11 83 4.7 47 Timely plan -check and fire inspection systems on remodeled or new construction 4 4 12 32 48 4.2 25 Fire safety, awareness and education programs provided 3 27 15 55 4.2 33 Any comments on your response? 18. Please rate your satisfaction with the following aspects of Police Services in the Town of Vail. Feeling of safety & security 549% 87% 84% 80% Quality of service 06 % 0 78% 75% 73% Crime prevention 80% 0 71% Friendliness & approachability of 74%_'0% Vail police dept emps 75% 72% 74% Appropriate presence of police 72 %.0 on foot/vehicle patrol 68% Managing parking and traffic 6406 72% ■ 2014 control issues 58% ■ 2012 2010 2007 Visibility of police patrol 71% 2005 0 71% 66% 62% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Percent Responding 6/17/2014 POLICE SERVICES Overall feeling of safety and security Appropriate presence of police on foot/vehicle patrol Friendliness and approachability of Vail police department employees Overall quality of service Crime prevention Managing parking and traffic control issues Visibility of police foot/vehicle patrol Any comments on your response? Parking and Bus Service NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 1% 1 8 30 60 4.5 437 3 5 18 30 44 4.1 418 3 5 12 28 52 4.2 390 1 5 12 34 49 4.3 396 1 6 14 35 45 4.2 340 6 6 17 36 36 3.9 412 4 4 21 33 38 4.0 417 19. Do you think there is enough parking in the Town of Vail? n =456 27% Yes 65% No 8% Uncertain Any comments on your response? 20. Some have suggested that additional valet services be provided within the town to improve the experience in Vail. Would such services be of interest to you and your household /visitors /guests? n =452 15% Yes 69% No 15% Uncertain 21. Are you aware that the Town offers residents /employees a variety of parking passes and discount parking programs? n =456 78% Yes 18% No 4% Uncertain 22. Do you own a parking pass or value card this season? n =453 73% No (COMMENT BELOW AND GO TO Q. 24) Why do you not buy a parking pass or value card? 27 Yes: 8% Gold pass 9 Blue pass 3 Green pass 3 Pink pass 77 Value card 23. How satisfied are you with the benefits of your pass this year? NOT AT ALL SATISFIED Any comments on your response? VERY SATISFIED 1 2 3 4 5 mean n 4% 11 19 43 22 3.7 113 24. Are you aware of the free skier drop -off areas in Vail? (CHECK ALL OF WHICH YOU ARE AWARE) n =427 91% Lionshead, west end of parking structure 87 Golden Peak 67 Vail Village, Hanson Ranch Road 6/17/2014 9 25. Please rate your satisfaction with public parking services in Vail. The "Free after 3:00" program I "Two hour free" parking I I Booth attendant courtesy 170% 80% 62% 72% 77% Frontage Road improvements 70% I Parking structure cleanliness o0% 0 46% 48% 54% Parking fees / pricing structure PARKING SERVICES 35% 28% 19% 31% 34% 0% 10% 20% 30% 40% 50% 60% Percent Responding Overall parking fees /pricing structure Booth attendant courtesy Parking structure cleanliness Frontage Road improvements for safety and convenience (paving, shoulder widening, sidewalks, bus stops) The "Free after 3:00" Program in the parking structures "Two Hour Free" parking Any comments on your response? 94% 89% ■ 2014 ■ 2012 2010 2007 2005 70% 80% 90% NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 17% 20 28 23 12 2.9 429 2 4 14 30 51 4.2 415 4 11 25 35 25 3.6 434 2 3 19 39 31 3.9 411 0 1 5 11 83 4.8 439 2 3 6 14 75 4.6 430 6/17/2014 10 26. Has your use of Town of Vail bus service changed during peak ski times this winter? n =445 23% Yes, increased 5 Yes, decreased 71 No change Are there any specific concerns or considerations that influence your use of bus services? 27. Please rate your satisfaction with bus service. Dependability of bus service 2 % 4 5 85% n 1% 87% 8 29 89% 4.4 423 91% Cleanliness of buses 14 °o0% 46 4.1 0 1 2 80% 27 60 83% Frequency of in -town shuttle 0 5$�% 7 27 65 83% 433 86% 9 32 87% Bus driver courtesy 431 No% 14 23 32 1% 3.5 429 83% 86% Frequency of outlying service 77% ° 63% 02014 65% 68% ■ 2012 Crowding on buses6% 2010 2007 50% 2005 59% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% BUS SERVICE Frequency of in -town shuttle Frequency of outlying service Bus driver courtesy Dependability of bus service Cleanliness of buses Level of crowding on buses Any comments on your response? Percent Responding NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n 1% 2 8 29 60 4.4 423 3 6 14 31 46 4.1 357 1 2 10 27 60 4.4 429 0 1 7 27 65 4.5 433 1 9 32 59 4.5 431 7 14 23 32 24 3.5 429 6/17/2014 11 Library Services The Town of Vail Public Library offers access to information resources of many types to serve the needs of Vail's guests, residents, businesses and schools. 28. Do you have a library card in the Town of Vail? n =448 58% Yes 42 No 29. Do you access the library remotely as well as in person? n =444 26% Yes 74 No 30. How frequently do you use the library? 3.4 times per month on average, n =232 31. What typically brings you to the library? (Check all that apply, for both in- person and remote use) n =269 88% Materials (books, magazines, audio CDs, DVDs, downloadable audio /eBooks) 35 Friendly /helpful /courteous staff 11 Online databases 15 Computers 11 Wireless access 13 Children's story hours /programs 15 Programs for adults /families 28 Quiet place to read 22 Interlibrary loan services 32. Have you used the new library website? n =439 22% Yes (any comments on its look and feel? ) 78 No 33. Do you know that there is an active Friends of the Library group? n =439 30% Yes 621% No 9% Uncertain 34. What do you like best about your experiences at the library? Do you have any further comments or suggestions concerning library services? 35. Please rate your overall satisfaction with the Vail Public Library: NOT AT ALL VERY SATISFIED SATISFIED mean n 1 2 3 4 5 1% 1 5 24 70 4.6 288 6/17/2014 12 SOURCES OF LOCAL INFORMATION 36. How do you receive information about the Town of Vail that may be of interest to you? (CHECK ALL THAT APPLY) INFORMATION FROM THE TOWN OF VAIL n =347 75 %Website (www,vailgov.com) 48 E- services (meeting announcements, agendas, news releases, newsletters, etc.) 28 Attend or watch meetings (live web streams, Channel 5) 11 Social media (Twitter, Facebook, etc.) INFORMATION FROM OTHER SOURCES n =417 93 Newspaper 16 Radio 19 Television 6 Social media (Twitter, Facebook, etc.) 12 Other (please describe): EVENTS Vail has developed a wide variety of events in all seasons that have become part of our community culture. Our events now include concerts, festivals, athletic events and other activities. 37. In general, how would you describe the experience that events in Vail create for you and your guests? VERY VERY NEGATIVE NEUTRAL POSITIVE mean n 1 2 3 4 5 1% 3 11 27 58 4.4 434 Do you have any comments on your response concerning events? 38. Please rate your satisfaction with the following aspects of town -wide events. Quantity of events — are there: n =427 13% Too few events 76% About the right number 12% Too many events 39. The Town of Vail invests in various events in Vail. In general, what is your opinion of this economic development strategy? n =441 50% 1 strongly support the Town's financial investment in events 29 1 am somewhat in favor 14 1 am neutral 5 1 somewhat oppose 2 1 strongly oppose 6/17/2014 13 NOT AT ALL VERY SATISFIED SATISFIED 1 2 3 4 5 mean n The overall quality of events in Vail 2% 2 15 38 42 4.2 424 Ease of access to event venues (Ford Park Fields, Gerald R. Ford Amphitheater, Vail Village, Lionshead, Dobson Arena) 2 7 19 39 33 3.9 423 Parking availability during special events 9 22 30 24 16 3.2 380 Frontage Road express bus to transport event -goers between Lionshead, Vail Village and Ford Park in the summer 4 6 18 31 42 4.0 321 39. The Town of Vail invests in various events in Vail. In general, what is your opinion of this economic development strategy? n =441 50% 1 strongly support the Town's financial investment in events 29 1 am somewhat in favor 14 1 am neutral 5 1 somewhat oppose 2 1 strongly oppose 6/17/2014 13 Do you have any further comments on events in Vail? Please provide the following demographic information. Remember that all responses remain strictly confidential and are reported only in group format. 40. What is the ZIP code of your primary residence? 41. Which of the following best describes you? n =441 52% Year -round resident (11+ months /year) 44 Part -time resident (what is the ZIP Code of your m rip are residence? 2 Employed in the town of Vail but don't live there 1 Get mail in the town but don't live or work there 1 Non - resident owner of business /commercial property 42. Which of the following best describes your employment status? n =442 37% Work 8 months or more a year in the local area (Vail Valley) 6 Work 7 or fewer months a year in the local area (Vail Valley) 25 Currently employed outside of the local area (work on Front Range, out of state, etc.) 20 Retired 1 Unemployed and /or looking for work 3 Homemaker 8 Other: 43. Is your residence (either year -round or seasonal) within the town of Vail? n =421 92% Yes 8% No If yes, where? n =388 31% East Vail 6 Buffehr Creek, Lionsridge, the Valley 4 Booth Falls and Bald Mountain Road areas 2 Vail Commons /Safeway area 1 Booth Creek /Aspen Lane 12 West Vail (north of 1 -70) 4 Golf Course 6 Matterhorn, Glen Lyon 7 Vail Village 8 Intermountain 3 Lionshead 1 Not a resident of the town of Vail 13 Potato Patch, Sandstone 3 Other 44. Do you own or rent your residence? n =437 87% Own 12 Rent 1 Other (specify) 45. How long have you lived within the town of Vail (or 48. Which of these categories best describes your owned property if a non - resident)? n =439 household status? n =437 7% Less than 1 year 20% Single, no children 19 1 -5 years 27 Couple, no children 23 6 -15 years 20 Household with children living at home 49 More than 15 years 32 Empty- nester, children no longer at home 3 Not applicable 49. Are you: n =432 46. (IF RESIDENT) Do you own or operate a business 53% Male 47% Female within the town of Vail? 14% Yes 86% No n =366 50. In what year were you born? Average age =55.7 47. Are you a registered voter in Vail? 52% Yes 48% No years, n =422 n =436 THANK YOU FOR YOUR PARTICIPATION IN OUR CONTINUING EVALUATION PROGRAM. If you would like to receive updates and information from the Town of Vail, please include your email address: 6/17/2014 14 VAIL TOWN COUNCIL AGENDA MEMO MEETING DATE: June 17, 2014 ITEM /TOPIC: Adjournment (8:05 p.m.) 6/17/2014 rowH Of vn �ii>