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HomeMy WebLinkAbout2012 STRATEGIC PLAN as of 010813 STRATEGIC PLAN 2012 – 2022 WORK PLAN 2012-2013 Presented March 6, 2012 Revised July 17, 2012 and January 8, 2013 Vision To be the Premier International Mountain Resort Community! Our Mission Grow a vibrant, diverse economy and community, providing our citizens and guests with exceptional services and an abundance of recreational, cultural and educational opportunities. Our Values Respect, Trust, Integrity, Innovation, Collaboration, Environmental Stewardship. Our Commitment To provide vision, leadership, efficiency, transparency, accountability and fiscal responsibility. Note: Changes made by Council during their 2012 retreat are highlighted in italics. NOTE: CHANGES MADE BY STAFF AS OF JULY 17, 2012 AND JANUARY 8, 2013 IN RED. Key Goals • Improve Economic Vitality • Grow a Balanced Community • Improve the Quality of the Experience • Develop Future Leadership Goal: Improve Economic Vitality Improve the economic health of Vail, while being fiscally responsible. Focus on health and well being as the third component of a vital economy. Increase international tourism. 2012 – 2013 Action Steps – Improve Economic Vitality • Embrace an international focus in our destination strategy including international marketing collaboration between Vail Local Marketing District, Vail Mountain Marketing and Colorado State Office of Economic Development and International Trade as well as events that attract international audiences through the Commission on Special Events, Vail Local Marketing District and Vail Town Council. Project Leader: Kelli McDonald Key Milestones: Q1 - 4 2012 Mexico and South American media and influencer visits, familiarization trips and marketing materials. ONGOING. 2012: 25+ trips 2013: 30+ trips Q1- 2 2012 AIPP and the Mexican Consulate bring art exhibits from Mexico to Vail; exhibit at the Sebastian starts March 16. Jesus Morales reception June 30, 2012. Q2 - 4 2012 Have a seat at the table for the Regional Partnership Strategy Development from the Colorado State Office of Economic Development and International Trade. Meetings held in July and October, 2012. Q1& 4 2012 Provide funding for events to appeal to international audiences. Complete • Participate in development of an international terminal at Eagle Airport. Project Leader: Margaret Rogers, Council Representative Key Milestones: Q1 - 4 2012 Have a seat at the table for the Eagle Airport Master Planning process; collaborate with Eagle County Commissioners and the Economic Council of Eagle County on this initiative. Master Plan input session July 2, 2012. Follow up meetings in October and December 2012 Note: May require additional resources. • Utilize Vail Mountain Marketing’s database on international guests through agreement with Vail Local Marketing District to message to those guests through email 6 times per year to drive visitation. Additional efforts will occur through public relations articles and stories; print advertising and a dedicated web site. Project Leader: Kelli McDonald Key Milestones: Q2 2012 First flight of email messaging, print ads and public relations. Complete Q3 2012 Second flight of email messaging, print ads and public relations. Complete • Develop an economic diversity strategy to include health and well-being. Project Leader: Kelli McDonald Key Milestones: Q1 – 4 2012 VLMD adopts health and well-being as a strategic pillar – ONGOING. Q1 – 4 2012 Recruiting efforts to bring more medical meetings – ONGOING. 2012 Actuals: 2,500+ room nights – 27% of overall room nights Q 4 2012 VEAC roundtable discussion on topic. First meeting November 2012. Follow up meeting scheduled January 2013. • Develop an economic development strategy to encourage small businesses to remain and to locate in Vail. Project Leader: Kelli McDonald and Community Development Key Milestones: Q2 – 3 2012 VEAC roundtable discussion on topic (Kelli) Meeting held October 2012. Follow up meeting scheduled January 2013. Q2 – 3 2012 Collaboration with the Economic Council of Eagle County, NWCCOG Economic Development District and Colorado State Office of Economic Development and International Trade. (Kelli) Meetings held July, October and December 2012 with all entities. Q2 – 3 2012 Determine current commercial square footage, vacancy rate, assess zoning and regulations to ensure we’re getting what we want and assess if and how we want to grow. Update Land Use Plan if necessary. (Community Development) • Grow quality group business (increase groups that support local businesses) through continued efforts of VLMD and Vail Valley Partnership to recruit groups to host their events, conferences and tournaments in Vail. Project Leader: Kelli McDonald Key Milestones: Q1 - 4 2012 Measure results in terms of number of groups as well as room nights and dollars in contracted revenue. 2011: 9,200 room nights; $1,652,000 lodging revenue 2012 projected: 9,400 room nights; $1,950,000 lodging revenue Actuals: 11,000 room nights; $2,500,000 lodging revenue 2013 projected: 9,500 room nights; $2,050,000 lodging revenue Economic Development Manager and Vail Valley Partnership will work toward increasing room nights for 2013 above this projected level. Ongoing • Be proactive in securing event partnerships and ensure we receive appropriate recognition for our support. Project Leader: Kelli McDonald Key Milestones: Q1 2012 Recruit new events and event promoters in 2012 – Complete Q1 2012 Town Manager sends letter to USA Pro Cycling Challenge requesting a meeting with Shawn Hunter in an attempt to bring the event back to Vail – Complete. Q4 2012 Town of Vail and VVF submit bid for a stage of USA Pro Cycling Challenge – Decision December 2012 to bring Time Trial Stage back to Vail in August 2013. Q2 – 4 2012 Meetings scheduled with identified local and regional entities who could be partners in the effort to recruit world-class events to Vail. Secured four new events for 2012 from this effort. Contracted with MKT Vail to lead this effort in Q3 2012. Ongoing efforts for Q1 – 4 2013 led by MKT Vail, CSE and VLMDAC. Q2 – 4 2012 Ensure that recognition of Vail is increased for support of 2015 World Championships – Ongoing. • Improve the regulatory environment for doing business in Vail and consider incentives that might promote short-term redevelopment to bring in new business (e.g., periodically review development approaches with policy objectives to ensure consistency with redevelopment strategy) including sign regulations, displays, design review process, fire code inspections and e-commerce for building department payments. Project Leader: George Ruther Key milestones: Q2 2012 Convene work session with Council to discuss redevelopment incentives and policy objectives options Q2 2012 Review sign regulations, outdoor display policies and development review processes and convene joint worksession meeting with Council, PEC and DRB Streamlining the development review process currently before the PEC for recommendation. Future town council worksession meetings required. Q3 2012 VEAC roundtable discussion on existing regulations Meeting held September 2012. Follow up meeting January 2013. Q4 2012 Review and adoption of 2012 International Building Code (IBC) Review process currently underway. Ordinance to Town Council 1st meeting in October. • Improve the regulatory environment for doing business in Vail for event producers including special event permitting process, vendor permits and liquor permits. Project Leader: Pam Brandmeyer and Kelli McDonald Key milestones: Q1 - 4 2012 Formation of the Event Review Committee (ERC), with representatives from each town department, has provided seamless implementation of challenging special events, e.g., Pro Cycling Challenge, Divas, Teva Summer and Winter Games, etc., as well as setting the stage for upcoming major 2012 events, e.g., Gran Fondo, Tour of Vail, etc. In 2011, ERC processed 90 special events licenses. Ongoing (Pam) Q2 2012 CSE roundtable discussion with event promoters to discuss existing regulations and policies (Kelli) Meeting held in May 2012. Resulting action items: development of streamlined online permits and calendar which will be live in Q1 2013. Q3 2012 Schedule work session discussion with Council (Kelli and Pam) Meeting held September 4, 2012 • Improve the regulatory environment for doing business in Vail for new and existing businesses. Project Leader: George Ruther, Kelli McDonald Key Milestones: Q3 2012 VEAC roundtable discussion on existing regulations Meeting held for September 2012. Follow up meeting in January 2013. Q4 2012 Identify options for simplifying workflow, map the existing process to identify redundancies and inefficiencies, and develop strategic plan for implementation Q3 2012 Schedule work session discussion with Council to discuss policy direction and establish a schedule for adopting and implementing amendments. • Redevelop the municipal site including the medical office building which will improve economic vitality by expanding the footprint of the clinic and by redeveloping TOV assets, which may include the Vail Village Inn Phase 5 commercial space, the Main Vail fire station, etc., to house staff temporarily in these buildings, then creating additional office space once the muni building is complete. Project Leader: George Ruther Key Milestones: Q1 2012 Sign Memorandum of Understanding – Complete. Q1 2012 Award TOV contracts for architect and project management – Complete. Q3 2012 Complete entitlement process. Currently underway. Q4 2012 Obtain final CDOT approvals. Regular meetings scheduled; IGA required. Q2 2013 Relocate TOV offices. Q2 2013 Break ground. Q1 2015 Complete project. Numerous critical path milestones already met. Schematic design sign off next major milestone. • Accelerate implementation of a financial system to coincide with the demolition of the existing municipal building which houses the system hardware. The timing of this project is tied to the ability to exit the muni building. The project also supports economic development through improved ability to provide information and supports an improved customer service through e-commerce. Project Leaders: Kathleen Halloran and Mike Richards Key Milestones: Q1 2012 Evaluate systems. Complete Q2 2012 Award contract and begin phased implementation. Contract awarded to New World Systems for Financial and Human Resources applications and EMGOV for Sales Tax; Timekeeping to be awarded later Q1 2013 Complete implementation of all critical modules prior to relocation of TOV offices. Sales tax module went live for processing 12/12/12; remainder of finance and human resources applications on track for implementation 7/1/2013. • Complete “Conference Center Funds” projects: the clubhouse at Vail golf and Nordic center; Ford Park athletic fields; and Ford amphitheater improvements. These projects are designed to increase our ability to add room nights such as the event space at the golf clubhouse and the athletic fields as well as provide a better overall experience by upping the bar with regards to the condition of all facilities. Project Leader: Greg Hall, Todd Oppenheimer and team e.g. VVF, VRD Key Milestones: Q4 2012 Begin construction of Ford Park athletic fields. Q1 2013 Begin construction of clubhouse. Earliest construction would be scheduled fall 2013 pending litigation Q3 2012 Begin construction of Ford amphitheater improvements. • Program and manage the new Lionshead Welcome Center community space, The Grand View. Project Leader: Pam Brandmeyer Key Milestones: Q1 2012 Use RFP process to select individual or group to program and manage the facility – Complete. Q1 2012 Sign management contract; determine pricing; operational guidelines and policy including free and discounted events. Q2 2012 Begin having paid events. Q2 2013 Complete one-year review and make adjustments if necessary. • Partner with Vail Resorts to provide a 50th anniversary celebration. Project Leaders: Kelli McDonald and Suzanne Silverthorn Key Milestones: Q1 2012 Funding of $250,000 approved for 2012 – Complete. Q2 2012 Presentation to Town Council on timeline and activities. Meeting held July 17, 2012 Q3 2012 Launch of celebration with Pioneer Days. Complete Q4 2012 Anniversary celebration with Snow Daze, Holidaze, Film Premier and other activities. - Complete Q2 2013 April activities - Ongoing • Partner with the Vail Valley Foundation to present the 2015 championships and Nations Ski race in Vail. Project Leaders: Susie Tjossem, Stan Zemler and Dwight Henninger Key Milestones: Q2 2012 Host emergency preparedness exercises in coordination with Town’s exercise program that develop our awareness. A mass casualty exercise has been planned for October 18, 2012. Q1 2013 Finalize legacy actions and plans for the Town. Q4 2013 Activate coordinated plans during the December 7-8, 14-15, 2013 Test Events. Q1-4 2012-14 Active participation on the Organizing Committee. Ongoing Beyond 2013 – Improve Economic Vitality • Embrace an international focus in our destination strategy: to include United Kingdom, Australia and Asian markets. VEAC meeting with Vail Mountain marketing held September 2012. 2013 VLMD objectives address this effort. • Evaluate signage for an appropriate mix of languages. • Maintain/enhance international relationships. Vail Mountain and VLMD initiatives for 2013 • Cultivate international city relationships: Look to international partners for best practices and potential inroads to new markets regarding international resort tourism. • Develop and promote TOV endowment fund: Explore/establish additional ways for gifting to TOV programs and events through endowments, bequests, and other charitable gifting arrangements. Goal: Grow a Balanced Community Attract professionals and families back into the Vail community. 2012 – 2013 Action Steps – Grow a Balanced Community • Assess current demographic mix vs. desired demographic mix using most current census and Eagle County documents. Project Leader: Community Development Key Milestones: Q3 2012 Complete assessment Assessment has been completed. Awaiting worksession discussion with the town council. • Explore the future of Red Sandstone Elementary School (RSES). Project Leader: Town Council and Town Manager Key Milestones: Q1 2012 Town Council and staff worked with the Eagle County School Board to keep RSES open and operating. - COMPLETE Q3 2012 Work session to understand current policies of school board and develop Council objectives for RSES, e.g., which grades may be best served Q4 2012 Schedule meeting with school district to map out future of RSES • Assure affordable work force housing remains at Timber Ridge Project Leaders: TRAHC Board Key Milestones: Q2 2012 Resolve non-compliance issues on financing with US Bank. Complete – Letter of Credit renewed for one year with terms established for second one-year renewal Q2 2012 Prepare five-year operating plan and revenue strategy. Complete Q2 2012 Develop a revised capital improvement plan. Complete Q4 2012 Complete first year capital improvements per plan. Complete – improvements include roof replacements, deck repairs, fire alarm cable, upgrades to 20 units. Q4 2012 Developed refinancing plan and obtained budget approval from Town Council; instructed trustee to notify bondholders of early February redemption. Q1 2013 Complete refinancing with $8 million cash payment and $8 million loan from TOV. • Complete comprehensive renovation of Vail Public Library including new technology center for patrons and technological improvements to the community room. This will provide locals as well as guests with enhanced technology resources and will allow the library to increase usage of its community room and expand upon programming for all age groups. Project Leader: Lori A. Barnes and team Key Milestones: Q1 2012 Contract award for construction. Q4 2012 Project complete. Project substantially complete (punchlist items still underway and not yet signed off on ; finishing touches (signage, art, etc.) not yet in place). Grand re-opening hosted by the Friends of the Library scheduled for March 8, 2013. Beyond 2013 – Grow a Balanced Community • Explore amenities that will influence the desired demographic (identified in the above analysis) to live in Vail to potentially include a “gathering/community center” among other amenities. An October 2008 asset inventory study was completed by the Vail Local Marketing District Advisory Council and Town Council gave direction to update and expand the study, which was completed in May 2011. A copy of that study can be presented to Town Council for further review. Update the study to include 2012 construction projects. VLMD funded an update of the study which was presented at December 18, 2012 Council work session. This resulted in a robust online program that leads other resorts with cutting-edge technology, innovation and thoroughness of data. Updates will be conducted twice annually beginning in 2013. • Review Chamonix configuration to attract the desired demographic. • Explore adapting the buy-down/mortgage assistance program to achieve this goal. Goal: Improve the Quality of the Experience Improve the Vail experience for all guests and further set Vail apart from its competition. 2012 – 2013 Action Steps – Improve the Quality of the Experience • Integrate VLMDAC information with capital plan. Project Leaders: Kelli McDonald and Kathleen Halloran Key Milestones: Q1 2012 VLMDAC memo will be presented to Council March 20, 2012. COMPLETE Q3 - 4 2012 2013 budget discussions include consideration of VLMDAC input. COMPLETE • Partner with Vail Resorts on cutting-edge technology (e.g., way finding, wi-fi, social media, apps). Project Leaders: Suzanne Silverthorn, Greg Hall, Kelli McDonald, Ron Braden Key Milestones: Q2 2012 Formalize a structure for collaboration and set goals. Lionshead Welcome Center program design identified hardware/software collaboration with vendor previously vetted by Vail Resorts. A similar design study has been initiated for renovation of Vail Village Welcome Center. Q3 2012 Develop a list of shared actions. Partnerships to date include live Vail Mountain feed for touchscreen in Lionshead Welcome Center spring 2012, plus use of Vail Resorts video feeds on media wall; and introduction of Vail Hiking & Biking app in June 2012 initiated by Vail Local Marketing District. Q4 2012 Monitor real-time parking information on m.vail.com for accuracy. ONGOING • Focus on resort size and resort appropriate environmental programs. Project Leader: Kristen Bertuglia Vail Recycles! Vail Village and Lionshead Recycling Program Key Milestones: Q1 2012 Conduct waste study and survey to establish waste diversion baseline: Survey businesses as to current practices and attitudes, challenges, barriers with respect to waste diversion, how the Town can help. Establish waste diversion baseline by random selection sort sampling of business trash. Completed Q2 2012 Compile results, hold stakeholder meeting with waste haulers, businesses, and develop recommendations. Completed Q2 2012 Complete final report. Present results to Town Council, obtain direction as to appropriate recycling incentive program (e.g. ordinance updates, grants or incentives, additional services, etc.) Completed Q3 2012 Implement Vail Recycles! Program for Vail Village and Lionshead Vail Village Recycling Pilot Program ready for implementation. Presented to town council on July 17, 2012 Water Quality Public Education Program Key Milestones: Q1 2012 Interview Americorp Environmental Stewardship program candidates and select summer intern in order to assist in the development of a public education campaign that raises community awareness about the individual potential to positively impact water quality, including establishing current practices for private property pine beetle spraying. Summer Intern hired. Q2 2012 Summer intern kickoff meeting - Based on the Boulder Keep It Clean Program, intern will develop door hangers and educational material for East Vail residents. Target 500 contacts made. Project Underway Q3 2012 Working with staff, intern will provide web content using graphic materials to educate the public on water quality issues. Organize Gore Creek walking tours at Bighorn Park. Presentations/demonstrations will provide a hands-on learning experience for residents and guests: ecosystem ecology, wildlife and aquatic insects, proper riparian area buffers, maintenance, lawn care, etc. July Working with staff, intern will help organize a Gore Creek stream bank restoration project with resident volunteers to prevent erosion impairment in previously identified target areas. Gore Creek Aquatic Life Public Education Program ongoing. First presentation was on July 11th in East Vail. Sustainable Building Initiative (SBI) - Currently underway, the objective of the SBI is to develop and implement a green building points system, incentivize sustainable building practices through carrot rather than stick approach, education and outreach. Ensure this initiative improves the ability for doing business in Vail. Ongoing Key Milestones: Q1 2012 Conduct 3 SBI Committee meetings to determine point items in categories not yet addressed (energy, materials and reuse, quality control, and innovation). Q2 2012 Present each category to the Planning and Environmental Commission (PEC). Q2 2012 SBI meeting to discuss incentives. Final revisions and public comment period. Final draft presented to PEC. Q3 2012 Final draft presented to Town Council. Test drive SBI in-house; work with select project to ensure smooth implementation. Q4 2012 First and second readings of ordinance to adopt SBI. (Nov-Dec, along with 2012 building code adoption hearing). Begin snowmelt offset program discussion, solicit for addition SBI Committee members. Organize public presentation of existing snowmelt offset programs at Donovan Pavilion - CORE and ECOBuild, Telluride. Present snowmelt offset program discussion, decide if Vail will move forward in pursuing offset program for the Town • Review and enhance our “connectivity” plan including a comprehensive signing and wayfinding program. Project Leaders: Greg Hall, Suzanne Silverthorn Key Milestones: Q1 2012 Town Council Approval of Wayfinding Principles. Complete Q2 2012 Town Council review of Wayfinding program regarding I-70 and Frontage Roads. Complete Q3 2012 Program design and approval. I-70 and Frontage Road package sent to CDOT and comments received, working through the design issues. Q1 2013 Resubmit I-70 and Frontage Road Sign package to CDOT for approval Q12013 Continue with Advisory Committee on design of signs for parking structure and pedestrian villages Q2-Q4 2013 Begin implementation of first phases of wayfinding program Q4 2014 A three year phased Installation with final completion before - 2015 World Alpine Championships. • Review and enhance our “connectivity” plan with a focus on hiking, walking, wandering and lingering. Project Leaders: Public Works Project Staff Key Milestones: Q3 2012 Work with CDOT on the overlay of the Vail Pass recreation trail. Completed Q3 2012 Completion of the bike lanes on the frontage road to East Vail. Q3 2012 VLMD funded and produced Hiking Map and Hiking & Biking App. Complete Q4 2012 Complete Lionshead streetscape projects - East Lionshead Circle and Concert Hall Plaza. Completed Q4 2012 Include public restrooms in a remodel of Main Vail Fire House. Underway Q4 2012 Reconstruct the Matterhorn Bridge with sidewalks. Q2 2013 Sun Dial Plaza. Design underway Q2 2013 Identify key missing links in “connections” determine obstacles and costs to complete the links and prioritize the connections for implementation, including trailheads. Funded additional bike lanes on Frontage Roads for 2013 Q4 2013 Rebrand the Village information center to a Welcome Center similar to Lionshead. Provide public restrooms and an upgrade in keeping with Vail’s renaissance. Initial studies underway, to be presented to Town Council Q1 2013 • Improve the quality and convenience of parking and transportation. Project Leaders: Greg Hall and Mike Rose Key Milestones: Q2 2012 Council work session to: provide background; identify steps already taken; and determine policy. Discussed at the April 17 meeting and will return in Q3 2012. Completed August 21, 2012 Q2 2012 Consider engaging a consultant to assist with finalization of the strategic parking plan, including system efficiencies. Reviewed at 1the April meeting, were directed to look at only system efficiencies, most which will be discussed in conjunction with the equipment replacement scheduled for 2014. Consultant would be on board in 2013. Q2 2012 Begin a three year program to meet the CDOT requirements to ensure use of the frontage roads for various parking as previously directed by the Town Council. First Phase Completed letter to Vail Resorts on funding second phase Q1 2013, design on second phase underway Q3 2012 Continue to refine and enhance the summer special event express bus. Q3 2013 Review parking operations and equipment for implementation of new system and processes. • Complete park and recreation projects which enhance the experience. Project Leaders: Public Works Project Staff Q2 2012 Complete the Red Sandstone Park. Q2 2012 Begin the work to allow the completion of the Bald Mountain Neighborhood Berm. Utility work completed. • Finish installation and activate improved guest service programming in Lionshead Welcome Center (virtual concierge, media wall, events info). Project Leaders: Tom Kassmel, Greg Hall, Ron Braden, Suzanne Silverthorn Key Milestones: Q1 2012 Technology installation – Complete Q2 2012 Visitor Center Staff Relocation – Complete May 25 Q2 2012 Grand Opening – Complete May 31 Q4 2012 Demolition of Lionshead Visitor Center/Frontage Road - Complete • Identify management structure for enhanced guest services programming to Include operation of Vail Village/Lionshead Welcome Centers and community host program. Project Leaders: Suzanne Silverthorn, John Power Key Milestones: Q2 2012 Identify Council policies and programming – Council set goal of “5- star” service delivery levels following discussion on June 19. Q2 2012 Issue RFP – RFP process has been delayed one year. Instead, a new contract with Vail Info Inc. was negotiated for Oct. 1, 2012 to Aug. 31, 2013 which sets clear expectations for increased service delivery. RFP for 5-star contract services will be issued in spring 2013 for Sept. 1, 2013 start. Q3 2012 Selection. – RFP process delayed one year. Selection to occur Q3 2013. Q4 2012 Implementation – Implementation delayed one year to Sept. 1, 2013. • Develop an enhanced cellular (4G) and Wi-Fi network. Project Leaders: Ron Braden Key Milestones: Q3 2012 Contract Negotiations / Approval. Complete - Approved by council in August of 2012. Q4 2012 Carrier Commitment. Complete - Carrier commitment in place December of 2012. Q3 2012 CenturyLink exit agreement. Complete - Network transitioned in December of 2012. Q4 2012 Cell tower (macro) site tower build at Public Works. Approvals in place, equipment ordered, waiting on utility build. Q4 2012 Cellular build (Micro DAS) in Village Transportation Center. Complete - Waiting on frequency assignments from carriers. Q4 2012 Temporary cell site install at Lionshead Trans Center. Complete. Q2 2013 Fiber Resource Allocation. Design plans initiated for spring 2013 build out. Q2 2013 Begin Build Out. Q3 – 4 2013 Launch system operations. • Gore Creek Environmental Programs Project Leader: Bill Carlson and Kristin Bertuglia Key Milestones: Q1 2012 Continue to support stream tract enforcements to address remaining properties with encroachments. Work with the Eagle River Water and Sanitation District and the Urban Runoff Group to complete the Water Quality Improvement Plan (WQIP) for Gore Creek and the Eagle River. Q2 2012 Ensure that all Town outfalls and sediment catch basins are maintained. Identify Best Management Practices (BMPs) projects that have an immediate effect on Gore Creek Water quality (i.e., additional catch basins/filters, stream bank restoration and stabilization projects, etc.) Q3 2012 Install identified BMPs, coordinate stream bank restoration projects. Present WQIP to Town Council. Q4 2012 Stream Bank restoration projects installed – willow plantings. Beyond 2013: Enhance the Experience • Begin long-range planning to reduce the impact of I-70. Note: The intent was not beginning near-term action, but more to keep this important subject on the radar screen. Goal: Develop Future Leadership Look toward the next generation of community leaders. 2012 – 2013 Action Steps – Develop Future Leadership • Schedule a Town Council work session to assess Vail’s current leadership and identify a desired vision for the future including benchmarks, where possible. Project Leader: Stan Zemler Key Milestones: Q3 2012 • Sponsor series of focus group meetings with target demographic segments, including second homeowners, to identify challenges, opportunities and suggestions to elevate civic leadership. Explore possibility of scheduling board meetings in the evening to encourage more public participation. Project Leader: Suzanne Silverthorn Key Milestones: Q3 2012 • More aggressively market board openings through advertisement. Project Leader: Suzanne Silverthorn Key Milestones: Q2 2012 – Board recruitment template from Colorado Municipal League print campaign was used for series of Vail Daily ads in late April and May for openings on the Vail Local Housing Authority (2 applicants); Commission on Special Events (4 applicants); Vail Local Licensing Authority, (3 applicants). • Develop recommendations on model/approaches that will result in developing future leaders in the TOV considering: John Horn-Kates Vail Leadership Institute Model; Boulder Leadership Model; Leadership Forums by Vail Homeowners Association and Vail Symposium; engagement ideas; orientation/education/outreach; and Vail 20/20. Project Leader: Mark Miller, Suzanne Silverthorn Key Milestones: Q4 2012 Evaluate existing leadership programs and best practices with presentation of research summary this fall. Awaiting Town Council consideration of proposal from Vail Leadership Institute. Other Initiatives These are projects already underway that may not fit precisely into Council’s four key goals. 2012 – 2013 Action Steps – Other Initiatives • Budget/Financial – Continue to provide a high level of services in a fiscally responsible manner. Project Leaders: Directors and all departments Key Milestones: Q2 2012 2012 annual audit presented to Council Complete – Clean opinion with no management letter comments Q4 2012 2013 annual budget adopted by Council Complete • Laserfiche – Finish implementation of document imaging program and scanning of historical documents throughout the organization. Project Leader: Ron Braden Key Milestones: Q4 2012 Provide customer access to public documents. Waiting for REO software update scheduled for Q1 of 2013. Q1 2013 Complete scanning of permanent files in Community Development and Administration to avoid temporary relocation. Complete • 2012 Community Survey Project Leader: Suzanne Silverthorn Key Milestones: Q1 2012 Town Council approval of survey questions - Complete Q2 2012 Survey in the field - Complete Q3 2012 Presentation of results – Complete June 5, 2012