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HomeMy WebLinkAbout03. June_8th_Update_from_Destination_Analysts_Coronavirus_Travel_Sentiment_Index_ReportKEY FINDINGS—WEEK OF JUNE 8th, 2020 Destination Analysts is a market research company that offers businesses a breadth of insights , from the comprehensive understanding of target audiences and customer profile development, to ROI analysis and economic forecasts. Clients seek us out for unique and more deeply thoughtful analysis, our actionable storytelling of data, high quality and defensible findings, and progressive and open approach to research methodologies. In addition to this report, Destination Analysts conducts The State of the American Traveler and The State of the International Traveler —the travel industry’s premier studies for tracking traveler sentiment and global destination brand performance —as well as The CVB and the Future of the Meetings Industry annual study helping destination marketing organizations transform their meetings sales and services strategies. About Destination Analysts IMPORTANT The data and findings presented here are from our independent research, which is unique in that it is not sponsored, conducted nor influenced by any advertising or marketing agency. This means that you can trust that it is not serving any agenda other than to provide you reliable information upon which to base decisions for your organization’s or tourism community’s future. Please consider purchasing, subscribing or donating to support this research https://destination-analysts-coronavirus-travel-sentiment-index-report.square.site/ THANK YOU IN ADVANCE Key Findings for the Week of June 8th Please cite Destination Analysts when using or distributing this data Page 6 Perceived Safety of Travel Activities (March 15th –June 7th) American travelers’ feelings about their health and financial safety continue to improve and perceptions of the safety of travel-related activities are now better than they were in mid-March. Page 7 More Americans report they are already traveling or feel ready to travel compared to last week, and 70 percent continue to say they will take at least one leisure trip in the remainder of this year. Americans’ Travel State of Mind Question: When it comes to getting back out and traveling again, which best describes your current state of mind? (Select one) 6.1% 14.1% 29.8% 27.0% 23.0% 8.0% 13.7% 31.3% 26.7% 20.3% 0% 10% 20% 30% 40% I'm already traveling I'm ready to travel, with no hesitations I'm ready to travel, but feel some hesitation I need a little more time to be ready to travel I need a lot more time to be ready to travel May 29-31 June 5-7 (Base: All respondents. 1,257 and 1,214 completed surveys. Data collected May 29-31 and June 5-7, 2020) Page 8 Openness to Travel Inspiration & Excitement to Take a Getaway Younger travelers —those in the Millennial and GenZ generations—and travelers in the Southern U.S. continue to be most excited to travel in the next month and open to travel inspiration. Question: At this moment, how interested are you in learning about new, exciting travel experiences or destinations to visit? Question: Imagine that a good friend (or close family member)asks you to take a weekend getaway with them sometime in the next month.How excited would you be to go? (Assume the getaway is to a place you want to visit) (Base: All respondents, 1,214 completed surveys. Data collected June 5-7, 2020) 5.2 5.05.5 5.45.0 4.9 5.7 5.6 0.0 2.0 4.0 6.0 8.0 10.0 New Travel Experiences Taking a Weekend Getaway Average Level of Excitement in Learning about New Travel Experiences & Taking a Weekend Getaway—by U.S. Region (on an 10-point scale from “Not at all excited” to “Extremely excited”) West Midwest Northeast South 6.0 5.95.5 5.5 4.9 4.6 0.0 2.0 4.0 6.0 8.0 10.0 New Travel Experiences Taking a Weekend Getaway Average Level of Excitement in Learning about New Travel Experiences & Taking a Weekend Getaway—by Generation (on an 10-point scale from “Not at all excited” to “Extremely excited”) Millennial or younger Gen X Baby Boomer or older Page 9 (Base: Respondents with a trip at least tentatively planned in 2020, 853 completed surveys. Data collected June 5-7, 2020) Americans are also exhibiting conviction about their leisure travel plans, rather than tentativeness. In looking at their next leisure trip, over three- quarters (76.4%) have a developed sense of where and when this travel will take place. American Travelers’ Next Leisure Trip Page 10 There is also a notable degree of confidence that this trip will happen, in spite of coronavirus issues that may arise: 52.4% say there is absolutely no—or only a slight—chance they will cancel this next trip. Nevertheless, safety considerations are still important to travelers’ decision-making, from which destination they choose for this trip, to their selection of lodging and transportation options. The majority of American travelers continue to opt for beach, outdoor and rural type experiences for their next leisure trips. American Travelers’ Next Leisure Trip (Base: Respondents with a trip at least tentatively planned in 2020, 853 completed surveys. Data collected June 5-7, 2020) Page 11 Online Trip Planning Resources & Means of Travel Research For their research and planning of this next trip, American travelers are now largely looking directly to travel providers and travel content producers rather than sources like the CDC—perhaps an additional display of their confidence about navigating the coronavirus situation. Younger generations are likelier to use a diverse set of social media and digital tools for their travel research for this next trip, while Baby Boomers are more likely to concentrate their travel research activity on web searches. Question: Which of these ONLINE RESOURCES will you be likely to use to plan this trip? (Base: Respondents with a trip at least tentatively planned in 2020, 853 completed surveys. Data collected June 5-7, 2020) Question: Please think about the planning you have done (or will do) for this upcoming trip. Which of these have you used (or will you use) to gather information for this trip? Page 12 Month of Next Road and Commercial Airline Trip Many American travelers continue to say their next road trip will be this summer, with 40% listing June, July or August as their timing. About half that number say their next trip by air will occur in the summer; 30% say their the next commercial airline trip will be September or later in 2020, with the remainder putting it off until 2021 or later. Question: In what month do you expect you will take your NEXT TRIP on a commercial airline? Question: In what month do you expect you will take your NEXT ROAD TRIP (Traveling in a personal automobile)? 3.1% 7.1%6.5%6.4%7.5% 6.0%7.2% 5.1%4.6% 2.9%3.6% 22.5% 7.2% 10.3% 13.8% 15.1% 13.0% 9.2%8.0% 6.3%5.3% 3.2%2.2%2.3%1.4% 12.4% 2.5% 5.3% 0% 10% 20% 30% June July August September October November December January 2021 February 2021 March 2021 April 2021 Sometime later in 2021 Sometime in 2022 or later Never - I don't or won't take a trip Commercial airliner Road trip (Base: All respondents, 1,214 completed surveys. Data collected June 5-7, 2020) Page 13 Months of Upcoming Travel Plans This week, an increased number of Americans reported they have at least tentative leisure trip plans in the months of June, August, October, November and December. Question: Even if only tentatively scheduled, in which months of this year do you currently plan to take any leisure trips? 7.9% 16.8%15.1% 18.8% 17.3% 11.6%12.3% 32.6% 12.1% 8.0% 18.4%18.5% 20.7%20.3% 15.6% 12.3% 25.6% 12.5% 9.0% 17.5% 19.6%19.9% 23.1% 18.8% 16.4% 28.8% 0.0%0% 10% 20% 30% 40% June July August September October November December I have no plans to travel in 2020 I plan to travel in 2021 May 22-24 May 29-31 June 5-7 (Base: Waves 11-13. 1,223 ,1,257 and 1,214 completed surveys. Data collected May 22-24, 29-31 and June 5-7, 2020) Page 14 Feelings About Being Asked to Attend a Conference, Convention or Meeting To understand how employee feelings may play into when business and convention travel return, this week a series of questions were asked to gauge emotions around this type of travel in the Summer and Fall. Nearly half of employed Americans reported they would be unhappy if their employer asked them to take an out-of-state business trip in July; meanwhile, about a quarter would be happy to. However, 40.8% of those that typically travel for conventions and conferences said they would be happy if they were asked to attend a convention in the Fall (35.3% said they would be unhappy). As of this week, 25.0% of convention/conference travelers say they have at least a tentative plan to attend a group meeting in the remainder of 2020. Question: How would you feel if you were asked to attend a conference, convention or group meeting sometime this Fall? (Base: Respondents attending a conference, convention or group meeting in the past 2 years, 404 completed surveys. Data collected June 5-7, 2020) Coronavirus Travel Sentiment Index Measuring the Potential Influence of Travel Marketing Highlights from the Week of June 8th What is a Predictive Index? Indexing is the practice of compiling data into one single metric. A predictive index is a statistical measure of change in a representative group of data points. The predictive index is then compared to a standard base value in order to make data- driven predictions. The goals are to identify: •WHO are the traveler segments that appear receptive to travel marketing and •WHEN will they be ready to travel Predictive Index Formula Concern for Personal Health Concern for Personal Finances Openness to Messaging Excitement to Travel Now *Normalized to a 100pt scale 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 0 1 - 25 26 - 50 51 - 75 76 - 100 High Travel Not Ready to Travel Ready to TravelWaiting to Travel Neutral Healthy Travel Outlook 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 0 1 - 25 26 - 50 51 - 75 76 - 100 April 3-5 April 10-12 April 17-19 April 24-26 May 1-3 May 8-10 May 15-17 May 22-24 May 29-31 June 5-7 Waiting to Travel Neutral Not Ready to Travel Ready to Travel Travel Outlook 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 Total Millennials or younger Gen X Boomer or older WEST MIDWEST NORTHEAST SOUTH Commercial Lodging Travelers International Travelers Air Travelers Cruise Travelers Leisure Travelers VFR Travelers Business Travelers Convention Travelers Female Male Affluent - Over $125K $80K - $125K Under $80K City Travelers Beach Travelers US National Parks Travelers Suburban area Large city (urban area) Rural area Luxury hotel Non-luxury Hotel Peer-to-peer lodgingWaiting to TravelNot Ready to TravelReady to TravelRural respondents continue to show the highest Index Gender 0.0 5.0 10.0 15.0 20.0 25.0 30.0 Female Male Points of Interest: •Safety and financial concerns dropped for Men this week, while concerns for women largely remained consistent with previous weeks. •Men reported a significant drop in the agreement with the statement, “I’m planning to avoid travel until the Coronavirus situation blows over” (50.6% down from 60.5% last week; top 2 box agreement). Generation 0.0 5.0 10.0 15.0 20.0 25.0 30.0 Millennials or younger Gen X Boomer or older Points of Interest: •Gen X safety concerns rebounded this week (6.5 out of 10, up from 6.1 last week) while Millennials and Boomers showed modest drops in concern for safety. •Millennials showed a slight rise in openness to travel messaging while both Gen X and Boomers saw slight drops. US Region 0.0 5.0 10.0 15.0 20.0 25.0 30.0 WEST MIDWEST NORTHEAST SOUTH Points of Interest: •Safety concerns in all regions except the Midwest showed slight drops this week while financial concerns showed drops most significantly in the South. •Among all regions the Northeast again showed the most optimism about the coronavirus situation improving in the next month (44.4% up from 34.8% last week think the situation will get better or much better in the next month). Type Of Residence 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 Suburban area Large city (urban area) Rural area Points of Interest Impacting Index Scores: •Safety concerns grew again among Suburban respondents this week while showing drops for Urban and Rural respondents. •Rural respondents reported modest growth in openness to travel messaging and the relatively highest levels of excitement to travel now. Lodging Type Used in last 2 years 0.0 5.0 10.0 15.0 20.0 25.0 30.0 Luxury hotel Non-luxury Hotel Peer-to-peer lodging Points of Interest: •Peer-to-peer lodging travelers showed a significant decrease in concerns for personal safety this week (5.9 out of 10, down from 6.6 last week). •Luxury hotel travelers were most likely to report they planned to travel before the end of 2020. Questions? Need More Information? •We’re here for you. 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