HomeMy WebLinkAbout02. NovemberVLMDACPresentationFINAL-V2VLMDAC BOARD MEETING
NOVEMBER 18, 2021
Agenda
•BOARD DECISIONS/APPROVALS
•Sustainability Campaign Budget Shift
•INFORMATION UPDATES & DISCUSSIONS
•Monthly Financial Report, Carlie Smith, Town of Vail
•2022 Planning Update, Cactus
•Campaign Production Updates, Cactus
•Data Capture Prioritization, Bob Brown and Jeremy Coleman, BAAG
•Town of Vail Updates –Mia Vlaar, Jeremy Gross, Town of Vail
•Other Business
•MINUTES
•Approval of October 21, 2021 Minutes, Board
MONTHLY FINANCIAL REPORT
2022 PLANNING UPDATE
2019-2021: Realized Vision
1.We needed an owned website to grow the brand and drive
visitation.
1.We needed to add technology that allowed for effective data
capture and activation.
1.We needed to completely reset the “go-to-market” process.
Sustainbility Campaign Budget Shift
$14,000 was budgeted as part of the last supplemental to do article ad placements. We realized this
was much more than needed and was really an editorial. Since this was identified please vote on
option 1 or 2. If 2, we need to discuss which ideas to move forward with.
1. Don’t spend and $14,000 will go back to fund balance
2. Shift the budget from PR to Creative and Production including ideas below to be discussed.
(All ideas below can not be covered with $14k. Open for group discussion/decision)-Animated video that speaks to the 7 principles and Vail specific messaging. Evergreen
content that would be used on social, in-resort TV, Vail Daily Live, web, etc. Inspiration
coming from Care for Colorado but not that detailed animation, shorter, and likely no song
due to budget. This would take full budget.
-Video using existing footage and copy overly with 7 Principles and Vail specific
messaging. Summer specific content and used for social, in-resort, VD Live, web, etc.
-In-resort signage to promote our sustainability efforts
-Winter specific content for year-round presence. Some of this in place but this would allow
for a more comprehensive package
-Branded giveaway items for quiz completion, in addition to water bottle
And it worked!
Based on Vail Resorts data,
in 2019 there were 23k
unique visits to the summer-
specific, VLMD pages on
Vail.com.
In 2021 thus far, we’ve had
266k unique visits to
discovervail.com.
In taking control of the summer
search campaigns, additional
funds were allocated to search
and has driven over 82k
consumers to the site from paid
search. This drives up site
relevance and sets
discovervail.com up for better
SEO results in the future.
With additional focus on
email content / frequency
and a consistent website to
click to, the overall open rate
increased to 24.1% vs.
15.5% (from 2018 data
available from Vail Resorts).
+1156%+259%+55%
The 2019 -2021 Evolution
●No web data collection
●No data-management platform
●VR-managed search strategy
●Limited success tracking based on
media metrics only
●No partners to drive data-driven
roadmap
2019 2021
●Over 230k unique visitors to analyze
●Added Salesforce Audience Manager
●Personalized VLMD search strategy
●Success based on estimated RODAS
by onboarding ADARA/AirDNA
(currently over $50)
●New partners and stronger, more
integrated partner collaboration to drive
change
DiscoverVail is Driving Referral Traffic
Out of all visitors through September 2021, 112,055 (20% of site traffic) drove to an
external link supporting Vail businesses from lodging, booking, and activities around
the villages.
Partner Planning for 2022 and Beyond
●Move on from
SalesForce
●Improve CRM tool
Today
With the foundation of an owned and operated website, a data analytics team and a media
plan driving revenue for the VLMD, there are multiple ways we will need to change the tech
stack to continue to drive the business forward.
FY22 Future
●Consider additional
data / research
partners
●Push current
partners for deeper
insights
●RFP first-party
activation partner
●Consider web
personalization
partners
Initial 2022 Tools
Next Steps
The VLMD partner group is taking the following key next steps to
develop the strategic backbone / framework for the year which will be
shared in December.
●Hosting planning sessions to collaborate on planning across
disciplines
●Developing personas to better understand our ideal guest
●Building our content strategy, including a content calendar
incorporating key topics/tentpoles to be featured across channels
●Developing a community toolkit to ensure our efforts trickle down
through the in-market guest experience
CAMPAIGN PRODUCTION UPDATES
DATA CAPTURE PRIORITIZATION
Data Capture Prioritization
Objective: Gap analysis and
prioritization of data capture and
accessibility needs❖Create scorecard to measure data
capture against and rank order the
priorities of data capture
improvement to inform other
efforts
Process:
1.Brainstorm Data Capture Ideas
2.Score ideas on Difficulty/Cost to
implement
3.Score ideas on Impact to the
breadth and depth of the database
4.Group and prioritize ideas
5.Identify timing and budget
implications of top ideas
Effort & Impact Rating
Grouping and Prioritization
Next Steps
TOWN OF VAIL UPDATES
VILLAGE ENHANCEMENTS
Anywhere you turn, your senses will be awakened.
Hear:
Après Music is returning to the villages from 2:30 to 5:30 pm on select days.
See:
The village lighting from 2020 is returning with more enhancements and
interaction.New custom elements are being built and new technology
implemented to surprise and delight.
Feel:
Firepits are being reinstalled in three locations across town for guests to gather
with friends and family after a great day on the slopes.
REVELY VAIL
Vision
Revely is Vail’s welcome to the brilliance
of winter.
Enhance the early season experience to
complement Vail Mountain's snow
making effort to offer the Biggest
Opening in Colorado –on and off the
slopes.
Nov. 12 -Dec. 15
Events Include:
-Tree Lighting
-Vail Après & Ambient Music
-Kick off to Magic of Lights
-Ice Skating Shows
-Arts Workshops
-Silent Disco
-More
RevelyVail.com
EARLY SEASON CONCERTS
Vail Snow Days
Dec. 2-4, 2021
Ticketed Event
•Friday: Nathaniel Rateliff and the Night Sweats
•Saturday: Dierks Bentley
Powabunga Music Festival
Dec. 10-11, 2021
Ticketed Event
•Friday and Saturday: Rufus Du Sol // Bob Moses (Club Set)
// Vintage Culture // Channel Tres // Gavlak // Sandstrom
EARLY SEASON EVENTS
VAIL HOLIDAYS
Vail Holidays festivities mid-December through New Year’s Eve.
Vail Holidays offers activities and events for all ages, with a mix
of stay-in family experiences and small celebrations, all with
safety in mind.
December 16 -31
Vail Village Holiday Tree Lighting
Après Music
15th Annual Vail Winterfest
Silent Discos
Free Outdoor Ice Skating Shows
Vail Astronomy Nights
Art Classes and Take Home Art Kits
NYE Fireworks and Torchlight Parade And More...
VAIL APRÈS
At 4 PM each day, the villages
and mountain come together to
celebrate the legacy of Vail. The
clock towers in the villages
chime, and bells ring across the
mountain and in the villages
symbolizing the end of the ski day
and the beginning of a warm and
memorable Après experience.
VailApres.com
Thank you!
Upcoming Meetings:
VLMDAC Monthly Meeting, December 16, 2021
Grand View Room, Lionshead
Virtual Via Zoom Optional
APPENDIX
Return on Digital Ad Spend (RODAS)
For every $1 we spend in digital paid media, we generate an estimated $16.34 in lodging revenue. This is
up from $14 last month as our media spend fluctuates and we account for trip planning windows
impacting our annual booking data averages MoM
Adara Enhanced RODAS = displays full market visibility by leveraging the ADARA Co-op data, in
addition to STR Census, STR Occupancy and OAG Flights data. In 2020, Adara RODAS was estimated
using only ADARA Co-op data.
Adara
Enhanced
$16.34
RODAS
Paid Media
% of Spend
in Oct
6%
Oct Digital
Impressions
10.4M
Oct Clicks
55.3K
Total spend to
date for 2021 is
$770,602K
Overall clicks increased
MoM overall in Paid
Media channels
Website High Level Performance
HIGHLIGHTS:
10/1 -10/31
-Overall metrics are beginning to
increase as we head into the late
fall/early winter season for
DV.com.
-Direct traffic maintained it’s #1
traffic-driving spot, but CPC (paid
search) improved to the #2 spot
with organic moving to #3.
-New visitors continue to be the
largest audience, but return visitors
did increase by 3+% from
September.
-Time on site increased by 0:20
and bounce rate improved by 8%.
Website Audience Insights
HIGHLIGHTS:
10/1 -10/31:
-Most traffic for October came
from the Front Range, with new
traffic coming from Coffeyville (KS),
Edwards (CO), and New York.
-Age and gender demographics
maintained an even-spread with
skew towards the 25-34 female
audience. Both metrics increased
slightly this month.
-~72% of audience is viewing on
mobile. Maintain a mobile-first
mindset for updates/optimizations.
-Pages per session increased with
time on page decreased.
SEO High Level Performance
HIGHLIGHTS:
10/1 -10/31
Moving into the fall/winter season, a
downward trend in our visibility
comparison continues as competition
ramps up for similar sites/businesses.
The top 25 keywords we ranked for in
October are listed to the left. The top
volume term, searched for organically,
was “lionshead village” with “live
music vail” moving into the No. 2 spot.
We are working on optimizations to
site content that support winter
keywords and attractions in the town
of Vail to drive traffic outside of the
resort terms.