HomeMy WebLinkAbout01. VLMDAC February Meeting Minutes
Vail Local Marketing District Advisory Council
Monthly Meeting
February 17, 2021, 8:30 am
Meeting held via Zoom
VLMDAC member attendees:
Esmarie Faessler (Sonnenalp), Laurie Mullen (Vail Resident),
Erica Cannava (Manor Vail Lodge), Jana Morgan (Sweet Basil), Michael Holton (Vail Health),
Scott Gubrud (Four Seasons-Vail), Kam Bozich (Slifer, Smith & Frampton), Liana Moore
(Antlers), Jenn Bruno (TOV council)
Additional attendees:
Kristin Yantis (MYPR), Meggen Kirkham (SITE Marketing), Ainslie Fortune (Cactus),
Katie Harker (Cactus) Mia Vlaar (Town of Vail), Jeremy Gross (Town of Vail),
Kim Brussow (Vail Valley Partnership), Kay Schneider (Vail Valley Partnership),
Liz Gladitsch (Town of Vail), Chris Romer (Vail Valley Partnership),
Carlie Smith (Town of Vail), Mark Herron (Lodging Liaison), Bob Brown (Brown Analytics
Advisory Group), Jeremy Coleman (Brown Analytics Advisory Group), Chris Shewmake
(Cactus), John Plack (Vail Resorts), Beth Slifer, Chris Mathews (Vail Daily), Samantha Biszantz
(CSE), Jeff Strahl (Cactus), Matt Mire (TOV Attorney)
Call to Order
Esmarie called meeting to order at 8:33am
Monthly Financial Report-
Year end- lodging tax as of December 31,2020- $3,033,767
Prior year- $3,711,718
Fund balance is at a little over $2 million
Approval of January 20, 2021 Minutes
Motion to approve by Erica/ second by Kam/ unanimous
Board and Commission Training
Matt Mire, VLMDAC lawyer on behalf of Town of Vail
Board training focusing on insurance coverage the board has, acting within the scope of your
appointment, personal liability, conflict of interest, CO code of ethics
See handbook the board was given or presentation for more details
2021 Recommended Goals
VLMDAC 2021 Business goals (May-October)
Sales tax +3% (-8% from 2019)
Lodging tax +8% (-4% from 2019)
Overall Summer Occupancy +21% (-12% from 2019)
No group goal at this time
Motion to approve 2021 Business goals per the slide by Erica/ second by Laurie/
unanimous
2021 Experience Pathway, Messages & Connections
Ainslie
“Find” campaign- Find what moves you (pre-COVID) Find what you’ve been missing (COVID)
Summer audience we are focusing on: Dynamic family, Super-Boomers, Active professionals
Kristin Yantis & Katie Harker go into detail on “Dream, Consider, Book”, please see presentation
Discussion ensued around the pictures/videos being used
Discussed new platforms- Facebook Carousel + IG Multi-Panel story
DiscoverVail.com
What we’ve been doing-
- Starting with original site goals, we built DiscoverVail.com & populated its content.
- We performed a site audit evaluating content, strategy & UX
- With the audit learnings, we refreshed the goals, and added specific strategies, tactics and
KPIs
Refreshed goals:
Content- Be the go-to source for visitors coming to Vail
UX- provide an engaging & elegant user- experience
Data- collect visitor info for marketing
Revenue- drive revenue through lodging bookings
Group Sales Update-
2020 group sales results- 20 contracts through the VVP
$1.5 million in room revenue
2022 and beyond, the strongest group business is coming from the front range
Groups on the books from 2021 & beyond show increase in room nights, beginning as early as
April 2021
Increase in destination weddings/smaller social groups for 2020 & 2021
Marketing and media efforts- Cvent, Destination Colorado, Salesforce, SendSites Destination
eProposal, DiscoverVail.com, Road show series, Social media
VVP CONNECT- this new product for the VVP brings together current and future leaders, fosters
creativity, grows our networks, and is catalyst for innovation. A more connected community, is a
stronger community.
Supplemental Budget Considerations
Fund balance at 46% (needs to be maintained at 25%)
Current 2021 budget- $ 2,184.024
Motion to spend $1,000,000 million (was tabled for the working session)
Events Meeting Update-
Not too much in the next few months
March-
- Shamrock shuffle
-Taste of Vail is looking later in the year (maybe combining with their fall event)
Full calendar this summer- busy once we get to June
We are in a “wait and see” status
Burton next year? (2021-22) - this depends on VR and if they will have events on mountain
Other Business-
Board Working Session
Supplemental
We are at a 59% fund balance. If we recommend $1M supplemental, it brings fund balance
down to 34%. If we recommend $1.47M, it brings fund balance down to 25%
Board requests staff and partners to come back in 2 weeks for a special meeting bringing
specific KPI’s and goals to each.
Cactus to synthesize how all will work together in one eycosystem with KPIs and ROI involved.
Complementary with long term, short term, KPIs and ROI – benefits that accrue over time.
Branding Workshop:
Belief and Behavior Cycle: 1. Desired consumer behavior 2. Brand Beliefs & Identity, 3. Brand
Behaviors, 4. Consumer beliefs.
Behavior: What is ultimate consumer behavior we want our marketing to result in?
- Come to Vail, Stay the night, spend money
- Brand loyalty, Come with great experience and go back and tell everyone about it –
Become brand ambassadors,
Brand Beliefs
- Think about Vail as community, not single source mountain brand
- We are tax payer funded. How can we represent everyone in community
- If we asked 10 locals, what makes Vail different, what might they say
o People, village, cultural arts, skiing, energy, great small town feel. You know your
neighbors and your community.
o Living life to the fullest. No one moves to vail to throw in the towel. Everyone is
pushing the limits. Peer pressure to be active
o Elevated yet approachable experience
o Has to be ownable
o Quality from restaurants to mountain etc. best in class. Commitment to keep
quailtiy and keep quality
o On-mountain amenities don’t match up to amenities in town.
o Safety. I moved here so I don’t have to lock my door.
o Strong sustainable efforts.
We were first sustainable destination in North America. Habitat mitigation,
water quality, drainage systems, etc.
We need to really show going above and beyond if we lean on
sustainability.
If you’re going to play sustainability card as
Status quo that mountain towns are sustainable
o We are friendly, Its not like that in every mountain town
o Purpose built so better understanding of tourism economy
o We’ve had to work harder because we don’t have heritage to lean on. We have
eagerness
Reliance on Vail Resorts has diluted brand
- What business is Vail in:
o Experience business, Moments business – Moments is what makes up great
experience. Memories business
o Traditions. Events, Family, Legacy, 4th of July parade,
What families do we really work well for? It’s along the lines of traditions
Vail is trusted, multi-generational
Iconic moments that last a lifetime
Connections
- What business is VLMD in?
o Concierge, sharing, bring it to life, friend to give you inside track on having iconic
experience, inspiration/ideas. Shine light on soul of Vail
o Don’t like bland/brochure. We’ve been homogenized and safe and narrow with VR
direction. How can we tell – james bond, Bavarian village
Imagery - here is an idea of how we could bring “soul” to photography…an
example to show - https://ryandearth.com/PORTFOLIOS/ACTIVE-
LIFE/thumbs
- White down who you believe is Vail’s enemy. What is it that we are fighting against?
o Cookie cutter
o Complacency
o Aspen? Their messaging has been cutting edge over the years. Same process to
come to Colorado resort. We feel slighted by them because their message has
been so strong. They don’t play it safe
Their room rate is same in winter and summer because they have
perception of stylish, cashe experiences
o Homogenized through Vail Resorts as a publicly traded company.
- What is our dream headline 5 years from now
o We were founded by trailblazers. It would be great to get back to being thought of
that way.
o Vail continues to set the bar as world class. Innovation is key. Set the standard.
Best in class, world class. Year round
o “Vail doubles full time residence in just 5 years.” People can work from anywhere.
We can build our town, our economy
o Vail. The ultimate experience. The VLMD effort lead and generated visitation
o Vail puts i70 underground and expands footprint
o Voted #1 year round travel destination – Forbes (outshining aspen)
o Vail trailblazes way to year round sustainability
o Vail shares mountain adventure with all. Not exclusive. You’re invited. A lot of
people feel they aren’t invited to or welcome in Vail
o Town of Vail and Mountain work together to elevate experience.
o Famous people headlining XYZ events
- Shout out a few of Vail’s beliefs as a brand:
o I want us to be more inviting and welcoming but sensing less of that. Are we an
exclusive or inclusive?
o Mountain’s are a place of healing and fulfilment and restoration
o Safe haven
o Trust – relationship with guests and residence and employees
o Place of beauty that needs to be cherished – fits with generational heritage and
legacy and tradition and hand in hand with belief in sustainability
We need to start acting now to keep environment as it is
o High culture and remote mountain towns live together
o Both relaxed and luxurious. Not unattainable brand but have both
o We believe in the future. Community. Vail is a place to reconnect. Connect nature
and people. Connections enhanced and encourage.
- What are we not: Not stuffy
- What are behaviors we do today
o Super focused on guest experience
o Develop unique content programing
o Friendly and welcoming to all.
o Vail is a place that people try new things. We need to allow people to feel
comfortable to do that. Do the unexpected.
- Does the guest feel those behaviors? We need to prove that through research
The outcome of this session and others will ultimately this will develop the brand and belief and
the foundation for all creative briefs moving forward
Adjournment at 12:05: Motion to adjourn by Esmarie /second by Erica /unanimous
Upcoming Meetings:
VLMDAC Monthly Meeting Wednesday, March 17, 2021
Virtual Zoom Meeting