HomeMy WebLinkAbout2020 GRFA Amp Concerts Study - Final ReportVail Valley Foundation
GRFA Amp Concerts Survey Results
Summer 2020
Prepared for:
Vail Valley Foundation
Prepared by:
Intercept Insight, LLC
PO Box 2078
Avon, CO 81620
970.331.1086
www.interceptinsight.com
Table of Contents
Table of Contents
Objectives …………………………………………………………………………………………………………………………………………………………..1
Methodology …………………………………………………………………………………………………………………………………………………….2
Overview and Summary …………………………………………………………………………………………………………………………………..3
Highlights …………………………………………………………………………………………………………………………………………………………….4
Detailed Findings
Attendee Details ……………………………………………………………………………………………………………………………...6
Recommendation (Net Promoter Score)………………………………………………………………………………………….9
Event Performance……………………………………………………………………………………………………………………………11
Media/Awareness …………………………………………………………………………………………………………………………….16
Spending Habits ………………………………………………………………………………………………………………………………..18
Attendance/Revenue Generation ……………………………………………………………………………………………………..21
Accommodations ……………………………………………………………………………………………………………………………..23
Geographical Data …………………………………………………………………………………………………………………………….26
Demographical Data ………………………………………………………………………………………………………………………….28
Favorite Summer-time Activities …………….…………………………………………………………………………………………34
Vail Visitation……………………………………………………………………………………………………………………………………..36
Preferred Music Genre ………………………………………………………………………………………………………………………38
Covid-19 Precautions ………………………………………………………………………………………………………………………..40
End of Report
INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
The Town of Vail had invested in the third party research company, Intercept Insight, LLC, to conduct
research during the GRFA Amp Concerts to help quantify decisions and increase performance related
to the concert series. With this insight, the Town and the Vail Valley Foundation are able to evaluate
the economic contributions from the events, develop objectives to increase the overall performance,
market effectively, and provide sponsors with valuable data regarding the events. The Town of Vail
and Vail Valley Foundation identified several objectives for this study.
Objectives:
Attendee details (e.g. reason for visiting Vail, prior visitation, loyalty)
Intention to return
Quantify recommendations
Evaluate event performance
Estimate spending habits
Estimate revenue generation
Understand media effectiveness/awareness
Obtain demographical and geographical data
Determine accommodations, nights stayed, town stayed in, etc.
Music genre preferences
Lifestyle categories
Covid Precautions
Objectives
1INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
The Town of Vail, the Vail Valley Foundation, and Intercept Insight designed a core set of questions
intended to meet the objectives of the study, including event specific questions. Once the survey
was approved, the questions were programmed into an online survey design tool.
Email addresses collected during ticket sales and upon amphitheater entrance were used as the
sample set. The Vail Valley Foundation distributed the survey via email each week following the
concert series.
Reminder notifications were delivered periodically, and the study was closed on September 15th,
2020. The data was downloaded, and the results were prepared for analysis and reporting.
Methodology
2INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
It is important to remember that this is a tool for gathering attendees’ opinions and feedback. Many of the results are pres ented in terms
of percentages. Intercept Insight, LLC encourages readers to consider the overall direction that is suggested rather than only the
statistics. Note that the margin of error is different for every single question response on the survey depending on the sam ple sizes,
proportion of responses, and number of answer categories for each question. As a general comment, it is sometimes more appro priate
to focus attention on the general trends and patterns in the data rather than on the individual percentages.
The Town of Vail engaged Intercept Insight, LLC for research services during the 2020 GRFA Amp Concerts. These services incl uded
strategy and execution, survey development, programming, analysis, and reporting. There were 1,031 people in attendance over the
course of the events. 69 surveys were completed, which provides a 11.4% margin of error at a 95% confidence interval with th e data
collected.
91% of the respondents came to Vail specifically for an Amp Concerts, and 85% of the respondents are “Very” or “Extremely likely ” to
return in the future. The Amp Concert Series achieved a Net Promoter Score of 90, with 91% of the respondents classified as
“Promoters”. Overall Satisfaction was high with a mean satisfaction rating of 4.9 on a scale of 1 to 5, where 1=Not at all s atisfied and
5=Extremely satisfied.
Of those who came to Vail for an Amp Concert, 62% were locals and 29% were overnight guests. 91% of the attendees were from
Colorado. The average number of nights stayed by those staying in paid lodging in Vail was 1.5 nights. These events produced
approximately 151 room nights in Vail, with an average nightly rate of $513.The estimated gross revenue generation for the Town of Vail
from the Amp Concert Series was approximately $127K (+/-20%).
Email and social media were the most effective outlets for generating awareness. 44% attended with their spouse/significant other, and
22% attended with their friends and family. The average family included 2.0 children, and the average age of children under 18 in
attendance was 7.8. The average age of the respondents was 48.3. Music festivals, hiking, and camping were the most common
summer-time activities among the respondents. The most frequently selected lifestyle categories were: Music Festival Enthusiast , Sports
Enthusiast, and Outdoor Enthusiast.
Overview and Summary
3
INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
Estimated Attendance –1,031
Total completed surveys –69
Sample size provides statistical validity with an error rate of 11.4% at a 95% confidence interval
Estimated revenue generated for the Town of Vail -$127K (+/-20%)
Net Promoter Score –90
Overall Satisfaction –4.9 (using a scale of 1 to 5, where 1=Not at all satisfied and 5=Extremely satisfied)
91% of the attendees came to Vail, CO specifically for these events
“Email” was selected most when asked, “How did you hear about, and/or where did you see advertising for these events this year?”
On average, 85% are “Very” or “Extremely likely” to return in the future
Average nights stayed in paid lodging within Vail –1.5
Average group size of those lodging within Vail –3.8
Estimated number of room nights generated –39
Estimated average nightly rate within Vail -$513
Average age of respondents –48.3 | Average age of children under 18 –7.8
Favorite summer-time activities –Music festivals, Hiking and Camping
Lifestyle categories –Music Festival Enthusiast, Sports Enthusiast, and Outdoor Enthusiast
Highlights
4
INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
Attendee Details
Attendance
91% of the attendees
came to Vail specifically for
this event in 2020.
In 2020, of those who
came to Vail for the event,
62% were locals, and 29%
were overnight guests.
6INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
0%
20%
40%
60%
80%
100%
Came for event Heard about it after arrival
91%
9%
GRFA Amp Concerts -Reason for Visiting Vail
2020
N = 69
0%
20%
40%
60%
80%
100%
Local In-State Day In-State Overnight Out-of-State
62%
10%
27%
2%
GRFA Amp Concerts -Came for Event by Market Segment
2020
N = 63
Attendance
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0%
20%
40%
60%
80%
100%
1 Day 2 Days 3 Days 4 Days 5 Days 6 Days
60%
18%
9%3%5%5%
GRFA Amp Concerts -Attendance
2020
N = 65
0%
20%
40%
60%
80%
100%
Not at all Likely Not Very Likely Somewhat Likely Very Likely Extremely Likely
0%0%
15%12%
72%
GRFA Amp Concerts -Intention to Return
Series1
N = 65
Recommendation
Recommendation
The Net Promoter Score is calculated via the following question: “On a scale of 0 to 10, where
0=Not at all likely and 10=Extremely likely, how likely are you to recommend this event to a friend or
family member?
Those who rate a ‘9’ or ‘10’ are called “Promoters”. Those who rate a ‘7’ or ‘8’ are called “Passive
Supporters”, and those who rate ‘0’ to ‘6’ are called detractors.
The Net Promoter Score (NPS) is calculated by subtracting the percentage of Detractors from the
percentage of Promoters.
9INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
90
-50
-30
-10
10
30
50
70
90
0%
20%
40%
60%
80%
100%
2020 Net Promoter ScoreRecommendation DistributionAxis Title
Net Promoter Scores
Promoters Passive Supporters Detractors NPS
2020 Amp Concerts -Increase
Recommendation
•Get friendlier bar staff
•I believe more people could have attended
and they would have been able to social
distance. Would have made for a better
atmosphere
•Merchandise
•More rock and roll concerts, jam bands!!!
Event Performance
Hierarchy of Customer Satisfaction Needs
Basic Requirements Met
Promised Requirements Met
Satisfaction
Scores from
4.5 –5.0
Attractive Surprises Met
Satisfaction Scores from 1.0 –3.4
Satisfaction Scores from 3.5 –4.4
The Customer Delight Principle was designed to identify shortcomings within a business and to improve satisfaction. Satisfac tion can be
measured along a continuum and can be broken out into three major points:
•Discontentment –customers needs are simply not being met.
•Merely Satisfied –meeting customers needs, but not doing enough to distinguish among competition.
•Delighted –meeting and exceeding the customers needs and expectations
Terry Keiningham and Terry Varva, 2001,The Customer
Delight Principle, Google Book Search, viewed 6/23/2008,
http://books.google.com/books?id=ot8oD9B2Ck8C&dq=cus
tomer+Delight+Prinicple&pg=PP1&ots=VOXp3xEU0J&sig=9
VbRewC5X8MN3xs2vDpmuS9muNk&hl=en&sa=X&oi=book_
result&resnum=1&ct=result
11
Attribute Satisfaction
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100%98%100%97%93%
4.9 4.8 4.9 4.8 4.8
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
0%
20%
40%
60%
80%
100%
120%
140%
Overall satisfaction Friendliness of the food &
beverage staff
Knowledge of the
staff/volunteers
Friendliness of the
staff/volunteers
Parking/access
GFRA Amp Concerts -Attribute Satisfaction Ratings
Percentage who rated a '4' or '5' 2020 Mean Rating 2020
One Change Comments
13
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2020 Amp Concerts -One Change Comments
•Allow encores
•Allow more of a crowd
•Allow more people in!
•Allow more people! I understand the COVID-19 complications, but the venue seemed unnecessarily vacant last night.
•Better beer selection
•Better Beer selection, only 1 IPA and it was CO Native (Coors), not good, Sculpin is on the menu and is delicious!
•Can't think of anything, it was FANTASTIC!!!
•Food (although there is a reason why there was not food at the event I attended)
•Free beer lol
•Have more events!
•It was amazing. The attentiveness to safety policies were stellar, but the vibe was still so awesome. It was so wonderful
to be back!
•Keep doing what you are doing
•Keep the crowds small and the pricing the same regardless of where you sit.
•Keep things clean
•Keep up the great work! :-)
•More
•More cowbell
•More craft beer Mostly light this year.
•More Kyle Hollingsworth!
•More microbrew choices (only one)
•More shows!
•More shows! The COVID protocols seemed to be followed very well. Let's keep the trend going!
•More ticket availability
•Nope place is perfect
•Nothing! Always the best!
•The lights keep shining in my eyes and stay there for a while, we were sitting on the lawn. Would recommend keep
lights moving or adjust so this doesn't happen to others
•Try and get attendees to actually follow Covid protocols. a large group kept gathering and forced us to move
•Wish the shows could be a little longer. It’s tough with a 4:30/7:30.
•You cant improve on perfection
•You’re perfect
Additional Comments
14
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2020 Amp Concerts -Additional Comments
•Great experience -I attended the Days Between concert and it was seamless. Loved the free
parking, the space for us to spread out (I think you could accommodate even more people but I
think 175 is the cap per CO law right now). SO nice to escape the heat of Denver and enjoy
something fun this summer. Many thanks for making it work!
•Great job by the staff in keeping the music going, despite a Pandemic! Keep things clean and
keep on trucking!
•Have staff try to remind people to follow Covid protocols. large groups gathering together
makes us not want to attend
•I personally have a problem on your website getting tickets. My email -
williamglindsay@hotmail.com for some reason can't be used, so I have been using Billlindsay
as my user name. Please help!
•It was amazing, loved every minute of both performances! I look forward to the next one!
•More beer options would be nice
•My only suggestion would be to give us MORE!
•One of my most favorite venues n Colorado. We come from Aspen frequently in the summers
for the music. Thank you to everyone who works with VVF. We are jealous!
•Thank you for having this event! It was so great to see live music and be outside. Thanks to all
the staff
•Thankful for the VVF
•Thanks for making things happen this summer! It was awesome to finally see a live show after
everything
Media/Awareness
Media/Awareness
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2020 Amp Concerts -Media/Awareness "Other"
Comments
•Artist’s previous show.
•Facebook
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Email Social Media Friends/Family Newspaper Radio grfavail.com Other (please
specify)
Other Website
51%
41%
21%
13%10%9%4%1%
GRFA Amp Concerts -Media/Awareness
(Multiple Response)
2020
Spending Habits
Spending Habits
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This graph demonstrates the spending habits of those who came to Vail, CO specifically for
this event and stayed in paid lodging. The accommodation spend is equal to only those who
stayed in paid lodging in Vail, CO.
$0
$10,000
$20,000
$30,000
$40,000
$50,000
Lodging Spend Dining Spend Retail Spend Activities Spend Total Spend
$20,156
$7,730
$1,299 $-
$29,184
GRFA Amp Concerts -Estimated Spending by Overnight Visitors Staying in Paid
Lodging
(Only those who came to Vail for this event)
Lodging revenue is based on only
those who stayed in paid lodging
within Vail
Spending Habits
19INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
$0
$10,000
$20,000
Dining Spend Retail Spend Activities Spend Total Spend
$4,879
$8,281
$2,070
$15,230
GRFA Amp Concerts -Estimated Spending by All Other Overnight Visitors
(Only those who came to Vail for this event)
$0
$10,000
$20,000
$30,000
$40,000
$50,000
Dining Spend Retail Spend Activities Spend Total Spend
$29,900
$990
$850
$31,740
GRFA Amp Concerts -Estimated Spending by Local/In-state Day Visitors
(Only those who came to Vail for this event)
Attendance and Revenue Generation
Estimated Attendance and Revenue
Generation
21INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
This graph represents the estimated Total Attendance, Total People (Came for Events), and Gross Revenue
Generation for the Town of Vail. The Total Attendance is equal to the total number of people entering the
gates of the GRFA. Total People (Came for Events) accounts for the percentage who came to Vail for the
events, and is the sample set used for the estimated Gross Revenue Generation.
2020 Estimate Gross Revenue Generation -$127K (+/-20%)
1,031
941
$126,994
$(200,000)
$(100,000)
$-
$100,000
0
200
400
600
800
1,000
1,200
1,400
2020
GRFA Amp Concerts -Estimated Attendance and Revenue Generation
Total Attendance Total People (Came for Event)Gross Revenue Generation
Accommodations
Accommodations
23INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
0%
20%
40%
60%
80%
100%
1 - 2 3 - 5 11 - 14
73%
13%13%
GRFA Amp Concerts -Nights Stayed Categories
(All Accommodations)
2020 N =15
Average nights stayed (all accommodations) -3.5
Average nights stayed (paid lodging in Vail)-1.5
0%
20%
40%
60%
80%
100%
Paid Lodging Friends/Family 2nd Home Timeshare Primary
Residence
Other (Please
specify)
Day Trip VRBO, Airbnb,
Etc.
10%
1%
17%
1%
57%
1%
9%3%
GRFA Amp Concerts -Accommodations
2020
N = 69
Accommodations
24INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
0%
20%
40%
60%
80%
100%
Vail Avon Beaver Creek Dillon/Silverthorne Other (please specify)
58%
11%11%11%11%
GRFA Amp Concerts -Town Stayed In
(All Accommodations)
2020 N =19
Geographical Data
Geographics
26INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
0%
20%
40%
60%
80%
100%
Colorado Texas California South Carolina
91%
6%1%1%
GRFA Amp Concerts -State of Origin
2020 N =69
0%
20%
40%
60%
80%
100%
Local In-State Day In-State Overnight Out-of-State
57%
9%
26%
9%
GRFA Amp Concerts -Market Segment
2020
N = 69
Demographical Data
Demographics
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100% of those attending with
“Family (including children)”
attended with children under 18.
The average number of children
under 18 in attendance per family
was 2.0.
The average age of children under
18 in attendance was 7.8.
0%
20%
40%
60%
80%
100%
Self Spouse or
significant other
Friends Only Friends and Family Family (including
children)
Family (not
including children)
7%
44%
20%22%
5%2%
GRFA Amp Concerts -With Whom Attended
2020
N = 55
0%
50%
100%
Yes No
100%
0%
GRFA Amp Concerts –Attended with Children < 18
(Asked only of those who attended with 'Family (including children)')
2020 N =3
Demographics
29INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
0%
50%
100%
Married w/ children
living at home
Married w/ children
not living at home
Married w/o children Single w/ children
living at home
Single w/ children not
living at home
Single w/o children
22%18%20%
8%2%
30%
GRFA Amp Concerts -Family Status
2020 N =50
0%
50%
100%
Own Rent
75%
25%
GRFA Amp Concerts -Own vs. Rent Primary Residence
2020 N =52
Demographics
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0%
50%
100%
High School Some College Associates Degree (2
year)
Bachelor's Degree (4
Year)
Post Graduate
Degree
2%
14%
2%
55%
27%
GRFA Amp Concerts -Education Level
2020 N =51
0%
20%
40%
60%
80%
100%
$0-$24,999 $25,000-$54,999 $55,000-$74,999 $75,000-$99,999 $100,000-$199,999 $200,000-$499,999 $500,000+
2%
11%13%17%
37%
13%7%
GRFA Amp Concerts -Income Categories
2020 N =46
Demographics
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0%
50%
100%
Male Female
56%
44%
GRFA Amp Concerts -Gender
2020 N =50
0%
20%
40%
60%
80%
100%
25 - 34 35 - 44 45 - 54 55 - 64 65+
13%
21%
36%
21%
9%
GRFA Amp Concerts -Age Categories
(Does not include children < 18)
2020 N =47
Average age of respondents -48.3
Average age of children < 18 -7.8
Demographics
32INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Music
Festival
Enthusiast
Sports
Enthusiast
(hiking,
biking,
skiing)
Outdoor
Enthusiast
(camping,
hunting,
fishing)
Traveler Craft Beer
Enthusiast
Wine &
Foodie
Health &
Fitness
Arts &
Culture
(dance,
music,
theatre)
Home
Enthusiast
(gardening,
pet owner,
avid reader)
Investment
& Money
Hobbies &
Interests
(collector,
crafts, home
shop)
Tech
Enthusiast
76%
69%
65%
57%
39%
35%35%33%
27%
20%
12%
8%
GRFA Amp Concerts -Lifestyle Categories
(Multiple Response)
2020
Favorite Summer-time Activities
Favorite Summer-time Activities
34
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%92%
86%
69%69%
57%
53%51%
39%37%
31%
GRFA Amp Concerts -Top 10 Favorite Summer-time Activities
(Multiple Response)
2020
Vail Visitation
Vail Visitation
36
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0%
20%
40%
60%
80%
100%
Yes No
83%
17%
GRFA Amp Concerts -Summer Visitation
2020
N = 40
0%
20%
40%
60%
80%
100%
Yes No
62%
38%
GRFA Amp Concerts -Winter Visitation
2020
N = 40
Preferred Genres of Music
Preferred Genres of Music
38
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
60%
56%54%
44%
35%33%
24%22%21%21%19%17%16%16%
11%
GRFA Amp Concerts -Preferred Music Genres
(Multiple Response)
2020
Covid-19 Precautions
Covid-19 Precautions
40
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0%
20%
40%
60%
80%
100%
Not at all Impactful Not very Impactful Somewhat Impactful Very Impactful Extremely Impactful
12%
20%
27%25%
17%
GRFA Amp Concerts -How impactful was Covid-19 to your
decision to attend events this year?
2020 N = 60
0%
20%
40%
60%
80%
100%
Not at all Comfortable Not Very Comfortable Somewhat
Comfortable
Very Comfortable Extremely Comfortable
0%5%
33%33%29%
GRFA Amp Concerts -Based on your experience at this event,
please rate your level of comfort attending larger scaled events in
the future:
2020
N = 58
Covid-19 Precautions
41
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0%
50%
100%
Concerts Sporting Events Participatory events Wine & Food Events Farmer's Markets Arts Festivals
11%9%5%4%7%13%
25%25%29%
16%
31%29%
31%33%40%
38%
31%25%
9%22%16%
22%16%33%24%11%9%20%15%
GRFA Amp Concerts -How likely are you to attend the following types of events
in 2021, even if attendance exceeds 5,000 people?
Not at all Likely Not Very Likely Somewhat Likely Very Likely Extremely Likely
0%
20%
40%
60%
80%
100%
I prefer events to get back to pre-Covid size and
scale
I prefer events to be smaller in scale and nature
in the future
47%53%
GRFA Amp Concerts -In general, would you like to see pre-Covid-
19 size/scaled events, or would you prefer events to be smaller
overall?
2020
N = 55
Covid-19 Precautions
42
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2020 Amp Concerts -Precautions that Made Respondents MOST
Comfortable
•175 people and masks, lots of space -I would happily pay more!
•175 total people, facemasks
•175/2,600 tickets being sold!
•Able to maintain social distancing
•Amount of people
•Crowd control
•Crowd size
•Distanced seating, masks required in transit to and from seating
area.
•Enforcement & communication prior to the show
•Few people in attendance
•Limit on tickets so distancing was easily accomplished
•Limit to 175
•Limited admission
•Limited number of tickets sold, distancing in seating
•Limited numbers and space to spread out
•Limiting # of seats sold
•Lots if space
•Lots of space to dance in the lawn was nice :)
•Masks
•Masks in common areas
•Masks, clearly marked guidance on seating, open air
•Only selling 175 tickets
•Open ness
•Outdoors
2020 Amp Concerts -Precautions that Made Respondents MOST
Comfortable
•Reduced number of attendees.
•Seating every other row
•Separation of seating
•Signage and spacing
•Size of crowd
•Small capacity
•Social distancing (limited amount of tickets) masks
•Social distancing among all groups attending and that people
respected each others space
•Social distancing of seats... rows immediately to our sides and in
front and behind closed
•Social distancing was great
•Space and people in masks in common areas.
•Space!
•Spaced seating
•Spacing
•Spaciousness
•That we were encouraged to social distance
•The ability to distance, along with masks in the common areas.
The staff was politely reminding guests, and the audience was
respectful as well.
•The amount of space available
•The limited number of tix
•The small amount of people
•The small number of people.
•Tickets were limited
•Wearing masks and limited crowds
Covid-19 Precautions
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INTERCEPT INSIGHT, LLC | PO Box 2078 Avon, CO 81620 | www.interceptinsight.com | 970.331.1086
2020 Amp Concerts -Precautions that Made Respondents LEAST Comfortable
•A little inconsistent messaging on mask wearing i.e.: wearing mask all times vs. wearing mask
while coming/going from venue vs. wearing mask while sitting at your spot
•Attendees not following Covid protocols
•Can't think of any
•Enforcement under the pavilion during the show. People kept squeezing in to get a better seat
and there was no way to enforce.
•Felt very safe all summer
•I felt very comfortable the whole time
•It was done very well, felt very safe the whole time!
•None -you guys did an awesome job!
•None, I feel good
•None. I felt completely safe
•Nothing, but if the capacity is increased, I would be concerned about people maintaining distance
•People not wearing masks in common areas
•People sat directly behind us in the seats
•Peoples personal behavior of not distancing during show -not a big deal, just not perfect.
•Small group but many crowded up front
•The usual people not complying with wearing masks. They are everywhere and can't be helped
•The village was crazy and no tourists were wearing masks. The venue was perfect, and we can’t
wait to come again!
•Too many people in my row
•We felt you did an excellent job, all 4 guests were comfortable throughout the event.
•Wearing a mask
End of Report